Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy in, easy out. Very clean 20’ truck. Used the app for rental but not for return. Booked online and everything went smooth without any surprises when I arrived for both pick up and return.
JAMIE B
Rating:
5.0
Customer did not leave a comment.
RACHEL B
Rating:
5.0
Travis and Heather were amazing !!!
JOAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James F
Rating:
4.0
Customer did not leave a comment.
DANIEL B
Rating:
2.0
There were roaches crawling on the walls when I arrived. And the hall and door were too small to fit a normal sized couch. I'll be looking for a different storage facility ASAP.
JENNIFER C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DALE P
Rating:
5.0
The storage ramp is cracked at the base, making rolling the dollies difficult, especially up such a steep incline. Heavier items roll back easily and the dock in between ramp levels was a bit unsettling to maneuver near without worrying about falling. We manage well enough. If there's anyway for the company to improve getting to the second floor with heavy items, that'd be great. Otherwise, the facilities are great. Lo c e the employees. Very helpful, respectful and represent the company well. Would gladly work with each of them again.
STEPHANIE C
Rating:
3.0
Customer did not leave a comment.
Richard E
Rating:
4.0
Customer did not leave a comment.
DANIEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JIMMY N
Rating:
5.0
Very quick and professional.
WILLIAM M
Rating:
4.0
Very fast and friendly.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
DANIEL B
Rating:
4.0
Need a little more work on greeting customers at the U-Haul in Lawton. You greet some, but not all that walk in the door.
The U-Haul on Hefner they greet everyone that comes through their door and that is awesome!
BRENDA R
Rating:
5.0
Truck needs an oil change. Other than that, excellent experience. Customer service was on point. Made a reservation 5 in the morning, got there and was ready for pick up at 10. In & out!
LILLIAN G
Rating:
3.0
Customer did not leave a comment.
Kathy B
Rating:
3.0
So I rented a truck and when I checked the truck out I accidentally left my keys in the garage door opener my car keys and the garage door opener and I didn't realize that I had left them well they called and left a message on my voicemail stating that they had the keys so when I got back to the U-Haul store around 8:30 at night they had closed at 7:00 no one was there and I couldn't get my keys I called the 1-800 number they tried to call the supervisor so he could come and get the keys well he didn't answer the phone could not be reached so I had to drive the truck back to my house and keep the truck overnight because I couldn't get in my car I feel like that manager should have answered that phone you know I don't know I just I was very disappointed on how they were not there for me
MARSHA L
Rating:
5.0
Owner/manager was very helpful
Debra C
|
Overall Experience
Rating:
1.0
The equipment was very dirty and smelly the location as well and the people that work there are always with attitude would not be going back there again
MARC A
Rating:
5.0
Customer did not leave a comment.
valarie w
Rating:
5.0
Christian was not only helpful with the process of checking out the trailer, he also shared his knowledge of the area assisting me as I had a few errands to run nearby.
The gentlemen who checked the trailer in (I forgot his name), was very friendly and helpful, not to mention knowledgeable of U-Haul's trailer options.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
Jacob B
Rating:
5.0
Keep on smiling
KATHRYNE B
Rating:
4.0
Customer did not leave a comment.
TIMOTHY H
Rating:
5.0
Customer did not leave a comment.
Shauna R
Rating:
3.0
It was
Stinky
Krista S
Rating:
5.0
Was in standard with U-Haul stores
Zachary W
Rating:
5.0
Customer did not leave a comment.
STEPHEN C
Rating:
5.0
Customer did not leave a comment.
Joyce W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROXANNE D
Rating:
5.0
Customer did not leave a comment.
JEANNETTE W
Rating:
3.0
My issues aren’t completely with the uhaul locations. The customer service with reservations was absolutely terrible. The pickup location was changed 5 times. It caused me incredible stress for 3 days worrying I wouldn’t have a truck on Sunday. One woman said I could get it Monday morning. Hands down worst experience with a moving company.
LINDA D
Rating:
5.0
Customer did not leave a comment.
BRENDA W
Rating:
3.0
Having more employees available would be helpful in reducing wait times for customers.
JESSE S
Rating:
5.0
The manager Jonathon was very kind and very helpful.
CRYSTAL L
Rating:
5.0
Customer did not leave a comment.
Allena M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
Rating:
5.0
They accommodated our needs was fair and helpful
KATHERINE H
Rating:
5.0
Not able to process a cash refund,the card I used was unable to accept money back so the only other option was a check mailed.
BRONWEN D
Rating:
5.0
Customer did not leave a comment.
DALLIS C
Rating:
5.0
Customer did not leave a comment.
JON Z
Rating:
4.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Customer did not leave a comment.
ANNETTE A
Rating:
4.0
Customer did not leave a comment.
LEONARD B
Rating:
5.0
Customer did not leave a comment.
Candace D
Rating:
5.0
Great equipment and excellent service.
DAVID E
Rating:
5.0
Customer did not leave a comment.
Chris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER G
Rating:
4.0
Customer did not leave a comment.
IRAWAYNE G
Rating:
5.0
easy Peasy
EUGENE S
Rating:
2.0
Customer Service was slow as only one person was working front desk. This caused a long wait for myself and others.
The trailer was nice, however the railed on the inside of the trailer did not provide a good place to hook things for securing my load. Additionally, the wood railings inside the trailer were coming off, on the right side.
Isaac G
Rating:
5.0
Customer did not leave a comment.
leslie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN T
Rating:
5.0
Customer did not leave a comment.
HOUSTON C
Rating:
5.0
Customer did not leave a comment.
LUCILLE J
Rating:
3.0
Employee was not helpful. Asked three times to extend for another day when I picked up trailer. He did not get it done.
DENNIS B
Rating:
5.0
Customer did not leave a comment.
NATHANIEL G
Rating:
5.0
Customer did not leave a comment.
Lisa O
Rating:
2.0
If I rent a trailer the connection should come with it free of charge no matter the connection type. The price online should also be the same price in store.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
Chelsea D
Rating:
5.0
Customer did not leave a comment.
tiona b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan T
Rating:
5.0
Customer did not leave a comment.
Austin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IRAWAYNE G
Rating:
5.0
Customer did not leave a comment.
BRYTON E
Rating:
5.0
A big thank you to Shane, who was most helpful to us in turning in our car trailer on Sunday, 1 June 2025.
KENNETH M
Rating:
5.0
Customer did not leave a comment.
GREGORY N
Rating:
5.0
Customer did not leave a comment.
CANDICE M
Rating:
5.0
Customer did not leave a comment.
DEVON D
Rating:
1.0
Pay attention to the original order put in trucks were not labeled correctly let’s not in the right drop box. Re worked a new order charging me for extra stuff I originally didn’t order. I would not go back to this location for a U-Haul.
Alissa N
Rating:
5.0
Customer did not leave a comment.
JACOB B
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
JERRY R
Rating:
3.0
Customer did not leave a comment.
ROWDY A
Rating:
1.0
Customer did not leave a comment.
MARCUS J
Rating:
5.0
Satisfied
BERDINA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy J
|
Overall Experience
Rating:
4.0
Only 2 people working during the busiest part of the day maybe the mco should let the gm hire more people or raise the budget to give more hours to current employees
GARNETT S
|
First Impressions
Rating:
5.0
Employee used a c- looking device to lift the auto transport off the receiver of the truck. It appeared as if the transport jack was not long enough. Used auto transport’s in the past with no problems.
MICHAEL G
Rating:
5.0
Heather was awesome. She made sure I was set to go and even lifted the trailer onto the hitch and took it off when I brought it back.
NOAH C
Rating:
3.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
Customer did not leave a comment.
ANGELA B
Rating:
5.0
Customer did not leave a comment.
DANNY C
Rating:
4.0
NA
larry p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSE A
Rating:
5.0
Customer did not leave a comment.
DYLAN E
Rating:
5.0
Customer did not leave a comment.
MARANDA R
Rating:
5.0
Customer did not leave a comment.
Samantha M
Rating:
5.0
Heather was awesome. Fast and friendly. She also inspected trailer and she even added an extra chain to make me feel more safe. Heather goes above and beyond!
DANIEL G
Rating:
5.0
Customer did not leave a comment.
CONNOR L
Rating:
5.0
Customer did not leave a comment.
TYNESIA M
Rating:
5.0
Customer did not leave a comment.
sergio l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENNETH W
Rating:
4.0
Customer did not leave a comment.
Patrick K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olayemi O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judi M
Rating:
1.0
Difficult to get returned and Difficult to get a hold of someone to make the remaining balance payment
GALA P
Rating:
5.0
Travis and other staff members were great. They were friendly and transparent about the process from check-in / check-out and all pricing questions.
PAUL C
Rating:
5.0
They helped me so much it hurt when I took my things. Imma stop n visit . They family to me.
CARMALITA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HENRY M
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
3.0
Customer did not leave a comment.
KATRENA C
Rating:
3.0
You system was down and I was quoted the wrong price. All my equipment was not ready the agent got mad when there was more to do
LINDA H
Rating:
5.0
Customer did not leave a comment.
Mara S
Rating:
5.0
Customer did not leave a comment.
DALLIS C
Rating:
5.0
We did the overnight drop off. Followed instructions on app. It was easy and no issues encountered.
Margie J
Rating:
5.0
I went in as a wall-in with no prior reservation. Was rented a truck within minutes with no hassles. Three hours later, when I turned it back in, I was given a $10 credit on my bill.
RANDI B
Rating:
5.0
Perfect
James F
Rating:
5.0
Customer did not leave a comment.
FLOR C
Rating:
1.0
Use five and was charged for 24.
Sherry C
Rating:
5.0
Customer did not leave a comment.
ANDREW H
Rating:
4.0
Customer did not leave a comment.
MARY A
Rating:
4.0
Customer did not leave a comment.
RAYMOND K
Rating:
5.0
Customer did not leave a comment.
PETER G
Rating:
1.0
Customer did not leave a comment.
DARLA Y
Rating:
1.0
Storage units were horrible no light inside
Unit they lock u out
After being a day late on payment. We drove an hour to be told by staff they were spraying pecticoswa
And we couldn't go in the unit for the that day or the next day and I needed some important paperwork from my unit. All together 2 thumbs down!!! Would
Not recommend. Then another time the manager was supposed to call me and never did.
TIFFANY H
|
Overall Experience
Rating:
4.0
I ran out of space and had to downsize other than that it was perfect
Brenda L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trevor R
|
Overall Experience
Rating:
5.0
I have used U-Haul in the past but this time it was very pleasant for me and convenient to use the app for all my tasks. The staff onsite was very friendly and helpful with anything that I needed during my rental there. I would gladly use this facility again if I needed. Thank you for the great service. AB Diaz
ab d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MALAZIA B
|
First Impressions
Rating:
5.0
Staff was extremely helpful and professional especially after numerous days of driving.
Abraham D
|
First Impressions
Rating:
5.0
Friendly staff.
Cary B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joshua b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tawana M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELINDA K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Deboria P
|
Overall Experience
Rating:
5.0
I’ll see when I pick up. I haven’t seen my stuff yet.
mary e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy k
|
First Impressions
Rating:
5.0
Heather is amazing
Cristen O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pedro R
|
Overall Experience
Rating:
1.0
I was not told that I had to sign out when leaving the storage, I had gone back later that day after they gave me access and could not get in. Also the staff were not as friendly in their mannerisms and not very professional.
Marsha D
|
First Impressions
Rating:
5.0
They actually helped me I am down so low right now I was going to loose it all and they helped me with a settlement agreement I can barely afford to drive to find a job thanks so much to Heather and a couple more people there was awesome and a big blessing to receive my belongings back safe and sound thanks so much for helping me wow will definitely give a good review thank you for your patience and with working with me god bless you all
Kyle N
|
Overall Experience
Rating:
5.0
The service and the team at the cache/11th location have been so polite, courteous. Haven’t had any issues at all. I do wish the access to storage was available 24/7 without an extra but doesn’t change the great team they have
QUINTON A
|
Overall Experience
Rating:
5.0
Had storage unit for over 6 years with my personal property and never had any problems with security and accessibility.
VINCENT A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
goerge e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbie A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikosha F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelsey l
|
Overall Experience
Rating:
1.0
They are very friendly especially the older lady that is there
valecia b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kolton S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jack c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
paula b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrice T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam W
|
First Impressions
Rating:
3.0
Besides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work
TARRAH G
|
First Impressions
Rating:
5.0
Staff was awesome! Give them an increase in salary.
Tod C
|
First Impressions
Rating:
5.0
Heather was very helpful.
Mark A
|
First Impressions
Rating:
1.0
My overall experience wasn’t very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could’ve been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn’t come back and this Uhaul for such reasons .
Xavier M
|
Overall Experience
Rating:
5.0
My husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.
LUCILLE T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY W
|
Overall Experience
Rating:
5.0
Colton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!
Caryl L
|
Overall Experience
Rating:
5.0
If I move back I would definitely use them again
AMANDA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victor L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mckenzie b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jocelyn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike H
|
Overall Experience
Rating:
5.0
When you get to the back of the storage unit you need a bright flashlight to see
Sharon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael D
|
Overall Experience
Rating:
5.0
Great staff
INA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abdullah a
|
First Impressions
Rating:
5.0
Thank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding.
I would never seek another place to get my move done.
LaTasha H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mondarius C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demetris E
|
Overall Experience
Rating:
5.0
Excellent 5 stars!!!!!
VALENCIA W
|
Overall Experience
Rating:
5.0
Exc
James E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell P
|
Overall Experience
Rating:
3.0
Dante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn’t be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you’d expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn’t have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn’t have to pay.
NOELMAR A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mason M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sarah j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allyse K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin G
|
Online Move In
Rating:
5.0
Good people.
Edward C
|
Overall Experience
Rating:
5.0
Yes everybody was very polite and courteous and very helpful in every way
robin r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamarante A
|
First Impressions
Rating:
5.0
Yes you're very polite and courteous and respectful and everything above
robin r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYLE K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel E
|
First Impressions
Rating:
3.0
Staff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.
Brenda G
|
First Impressions
Rating:
5.0
They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it
vernon j
|
First Impressions
Rating:
5.0
The guy that helped me was very caring and understanding
Amanda H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wilma r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neil G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
AMANDA S
|
Overall Experience
Rating:
5.0
Great customer service reps and easy and convenient access to storage unit..
Darryl D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brooklyn F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arthur S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
horst r
|
First Impressions
Rating:
5.0
Staff was very kind, even when the computers were messing up!!
KIELEY A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUWANA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMANDA S
|
First Impressions
Rating:
4.0
Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!
BRETT W
|
First Impressions
Rating:
4.0
Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.
WILL E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Victor L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERT H
|
Overall Experience
Rating:
5.0
Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition.
Thanks
Merline Leday Mauney
merline l
|
Overall Experience
Rating:
4.0
Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.
Amy K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ricardo L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sherry D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Temeka r
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
BRIAN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia W
|
First Impressions
Rating:
2.0
Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.
Kara J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dreama h
|
First Impressions
Rating:
4.0
I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.
Robert J
|
Online Move In
Rating:
5.0
I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!
Tiffany M
|
Overall Experience
Rating:
1.0
Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.
JESSICA D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Herman M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ojonatu D
|
Overall Experience
Rating:
5.0
I’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.
Chris F
|
First Impressions
Rating:
5.0
Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.
John J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelly M
|
Overall Experience
Rating:
5.0
The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time.
A big thank you to all the staff members here.
Kyle F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Herman M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mahogoney L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JEREMY M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Komlavi D
|
First Impressions
Rating:
5.0
I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!
karen s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Isaac J
|
Overall Experience
Rating:
4.0
The staff was always kind and helpful, but seemed busy all the time. Perhaps they don’t have enough staff. They do a great job with what they have.
Melissa K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ciara D
|
Overall Experience
Rating:
3.0
We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.
christie l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelina R
|
Overall Experience
Rating:
4.0
Prompt friendly knowledgeable accommodating
daphne s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.
Chrisanna W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janneth S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janneth S
|
First Impressions
Rating:
3.0
The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.
Malinda i
|
Overall Experience
Rating:
3.0
Access to the storage was often limited due to UHaul vehicles blocking the entrance
mary s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norma M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis L
|
Overall Experience
Rating:
5.0
Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.
Luis L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIAN T
|
Overall Experience
Rating:
2.0
There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out
jason c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE W
|
Overall Experience
Rating:
1.0
Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.
JOSHUA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura W
|
Overall Experience
Rating:
3.0
Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul
Brandon W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBORAH B
|
Overall Experience
Rating:
1.0
above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card....
I wouldnt reccomend it to anyone!
Anthony S
|
Overall Experience
Rating:
5.0
Great customer service by the manager roy I think his name was he’s a great guy
AHMAD G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanisha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith P
|
First Impressions
Rating:
5.0
Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you 🙏🏽 to Mr Roy the manager who was always there for my concerns.
karen f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy P
|
First Impressions
Rating:
5.0
Always use Uhaul!
Reva L
|
Overall Experience
Rating:
5.0
The girl at the desk was friendly and helpful
raymond p
|
Overall Experience
Rating:
5.0
Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly
Judith H
|
Overall Experience
Rating:
5.0
The staff was friendly and provided excellent customer service!!
Lee K
|
Overall Experience
Rating:
5.0
Easy to use and very friendly staff.
Heather P
|
Overall Experience
Rating:
3.0
Grass hoppers were all in the storage area.
TRINITY P
|
Overall Experience
Rating:
3.0
The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.
Amy K
|
Overall Experience
Rating:
1.0
Too much to say I’m going to call customer service
stephanie r
|
First Impressions
Rating:
2.0
They cheated me on the gas
Tawana M
|
First Impressions
Rating:
4.0
would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.
brent h
|
Overall Experience
Rating:
5.0
Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.
Ginger C
|
First Impressions
Rating:
5.0
The staff there is great
Tracey B
|
Overall Experience
Rating:
4.0
It’s clean and have good access to belongings
Rhonda B
|
First Impressions
Rating:
5.0
Good customer service!!
fern b
|
Overall Experience
Rating:
5.0
THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L
mitchell S
|
First Impressions
Rating:
2.0
I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.
david w
|
Overall Experience
Rating:
4.0
Move-out was quick, no waiting around.
KENNETH S
|
Overall Experience
Rating:
5.0
This u haul moving and storage is a clean place. The staff is very nice.
barbara l
|
Overall Experience
Rating:
5.0
Everybody was very friendly and always helpful
robert k
|
Overall Experience
Rating:
5.0
Great service
Stefan G
|
Overall Experience
Rating:
5.0
The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!
Caitalyn B
|
Overall Experience
Rating:
5.0
The crew was really friendly and helpful. They definitely treated me well and respected.
Christopher E
|
Overall Experience
Rating:
5.0
The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.
jennifer j
|
First Impressions
Rating:
4.0
Good service
Lamica H
|
Overall Experience
Rating:
5.0
Very friendly - customer oriented/ staff... great experience..
Vesna I
|
Overall Experience
Rating:
5.0
Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!
TYSON L
|
Overall Experience
Rating:
5.0
The lady was really helpful
Cornelia J
|
Reservation
Rating:
5.0
thank you
Mona M
|
Overall Experience
Rating:
2.0
Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available.
Could not access the units from outside, had to walk down multiple NARROW hallways
Seth P
|
Overall Experience
Rating:
5.0
Thank you very much
bridgett w
|
Overall Experience
Rating:
5.0
Everyone was very nice. They really work well together as a team.great job lawton crew on cache road.
Ms.Patton
