System was down but used app.
Christopher W.Customer Reviews for U-Haul Moving & Storage of Lawton
1102 Cache Rd
Lawton,
OK
73507
(@ Ft Sill Blvd)
(@ Ft Sill Blvd)
Services at this Location:
Contact Us
1102 Cache RdLawton, OK 73507
(@ Ft Sill Blvd)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Dallis C.- Rating:
- 5.0
Customer did not leave a comment.
Olivia W. | First Impressions- Rating:
- 5.0
Furniture dolly had a messed up wheel but we still got the job done. Other than that our move went pretty good
CHRISTOPHER J.- Rating:
- 5.0
We were very pleased with our recent use of U-Haul trailers. The young man in Oklahoma was very thorough In helping us get on the road. It seemed at the time he was pretty swamped and could have used some help.
Kenneth H.- Rating:
- 4.0
Customer did not leave a comment.
Michael W.- Rating:
- 2.0
Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.
Kara J. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
FRED A.- Rating:
- 5.0
Uhaul has taken 84 dollars from me. The turn in place had to request uhaul to give me back what i overpaid.
Daniel T.- Rating:
- 5.0
Customer did not leave a comment.
RONNIE B.- Rating:
- 5.0
Best Uhaul experience I have ever had…with the pickup and especially with the drop off
Levi L.- Rating:
- 5.0
Customer did not leave a comment.
Eric G. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
dreama h. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Zackary J.- Rating:
- 5.0
Customer did not leave a comment.
Jacob L.- Rating:
- 4.0
Customer did not leave a comment.
RICKIE S.- Rating:
- 4.0
I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.
Robert J. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
ROBERT J.- Rating:
- 5.0
Customer did not leave a comment.
WILLIE C.- Rating:
- 4.0
Na
RICKIE S.- Rating:
- 3.0
Conduct q thorough inspection in all tires. Interior rear tire blew on the driver side, and the exterior tire on the driver side was bald. Had to have a maintenance rep come out and replace two tires. Thankfully it was on east 60 where there was little to no traffic that could have caused a significant accident due to the tire malfunction.
MATTHEW LEE M.- Rating:
- 5.0
The lady working that I turned in the trailer to was awesome and wonderful to meet. Uhaul overall was extremely accommodating when I needed to keep the trailer longer than planned. Highly recommend!!
THERESA D.- Rating:
- 5.0
Very Friendly
DONNA M.- Rating:
- 5.0
I was very pleased with this location my 20 foot U-Haul had to be returned by 9:00. I showed up at 8:30 not realizing that they did not open till 9:00. I still had my vehicle in tow. Once I showed up the customer service representative told me that they don't open until 9:00 I said well that's cool I will go find some place to eat breakfast and come back. However the customer service representative said I didn't have to do that he would help me get my vehicle down. He was very pleasant and went above and beyond and helped me even though they weren't even open yet.
CHRISTINA W.- Rating:
- 5.0
very helpful and freidly
ROBERT P.- Rating:
- 5.0
Can't think of anything
LEWIS J.- Rating:
- 4.0
Customer did not leave a comment.
aaron Glenn D.- Rating:
- 5.0
You can't improve on perfection.
LARRY P.- Rating:
- 5.0
Customer did not leave a comment.
TANYA S.- Rating:
- 1.0
I was told I was going to get my money back for the extra days I paid for in Lawton Ok,when I got to Arizona they told me that it's not true,once you pay up front you loose the money.I want my money back for the extra 2 days I paid for
ANNA C.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM N.- Rating:
- 5.0
I was in and out quickly and no fuss so I have no issues. The outside personnel were fantastic and worked well together as a team.
SCOTT A.- Rating:
- 5.0
I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!
Tiffany M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KAREN ANNETTE C.- Rating:
- 5.0
Customer did not leave a comment.
KAREN ANNETTE C.- Rating:
- 5.0
Stuff was great
EDUARDO C.- Rating:
- 5.0
Staff was Knowagable, helpful, and friendly!! Will definitely reccomend!!!!
DONNA H.- Rating:
- 5.0
Customer did not leave a comment.
SARA P.- Rating:
- 3.0
Customer did not leave a comment.
darrell W.- Rating:
- 5.0
Best moving experience I've ever had, and I moved with the military before. Great value for price, very clean, easy pick up and drop off, simply put an amazing and stress less moving experience. Thanks guys!
MONIKA F.- Rating:
- 4.0
No comment
TAYLOR G.- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA M.- Rating:
- 5.0
Customer did not leave a comment.
Van R.- Rating:
- 1.0
Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.
JESSICA D. | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Herman M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CANDACE W.- Rating:
- 5.0
Customer did not leave a comment.
TIERA P.- Rating:
- 5.0
Great customer service and responsiveness, store extremely clean 🧼 which was a plus, this is my third time using them, no complaints only praise for this establishment
prince M.- Rating:
- 5.0
Needs more one way equipment
Daniel B.- Rating:
- 4.0
Customer did not leave a comment.
DORIS S.- Rating:
- 5.0
Nothing
LAMAR S.- Rating:
- 5.0
Customer did not leave a comment.
TALISHA P.- Rating:
- 5.0
Customer did not leave a comment.
HEATHER S.- Rating:
- 5.0
Customer did not leave a comment.
John R.- Rating:
- 1.0
Assistant manager was rude to me, and his employees.
Christina G.- Rating:
- 3.0
Make it easier to get on and off road from every direction
GREGORY R.- Rating:
- 5.0
Customer did not leave a comment.
GORDON A.- Rating:
- 5.0
Heather was terrific in arranging my rental. Truck was clean and ran like a well-oiled machine!
Nancy W.- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHARLESETTA F.- Rating:
- 3.0
Representative was very knowledgeable on the products and paperwork. I had a tire blowout on the passenger side of the U Haul trailer. Tires usually give an indication by cracks, blisters or sidewalls splitting out. I had this blowout close to Wild Horse, Colorado. I wish the pickup location would have paid more attention to the condition of the tires. Could have been disastrous, but I got the trailer to the side of the road without incident. It added three hours to my already ten hour trip for a total of 13 hours. Made the trip exhausting for an already hard drive. Should have gotten compensation for this potentially dangerous and exhausting event.
KEVAN C.- Rating:
- 5.0
Excellent customer service, availability of equipment, and ease of check-in procedures!
ANGELA M.- Rating:
- 5.0
Customer did not leave a comment.
John R.- Rating:
- 5.0
Customer did not leave a comment.
Ojonatu D. | Overall Experience- Rating:
- 5.0
I’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.
Chris F. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NOLAN M.- Rating:
- 3.0
Staff was friendly and worked hard to take care of my needs. They were hamstrung by what appeared to be outdated technology that was slow and at times non responsive. This, of course, made the experience less than desirable. Get your people what they need to serve the public. You're a service industry, right? Not fair to your employees.
BOBBY M.- Rating:
- 5.0
Everything ready to use!!!
DAVID G.- Rating:
- 5.0
Customer did not leave a comment.
Gary L.- Rating:
- 5.0
Customer did not leave a comment.
PETRA H.- Rating:
- 1.0
Customer did not leave a comment.
Aaron R.- Rating:
- 5.0
Customer did not leave a comment.
Courtney C.- Rating:
- 5.0
The cargo van that I rented had the tire pressure monitor system constantly alerting the driver. It was very inconvenient because we would never know if it was a false alarm or if we really needed to stop. My time was wasted stopping 5-8 times to check the tires. I even paid to fill the tires but when I attached it, the tire was already at the appropriate PSI. It was truly inconvenient and caused me unnecessary stress. I was on hold with roadside assistance for 45 minutes twice. The 1st time, they hung up on me and didn't call back so I had to wait AGAIN. These times for reaching roadside assistance are ridiculous and had I been truly needing roadside assistance, it would have put me in danger waiting so long on the side of the road.
MELISSA CHOA S.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM G.- Rating:
- 5.0
Customer did not leave a comment.
ANNA MARIE B.- Rating:
- 5.0
Customer did not leave a comment.
JAMES R.- Rating:
- 4.0
Customer did not leave a comment.
CARLEIGH S.- Rating:
- 5.0
Customer did not leave a comment.
BERNADETTE C.- Rating:
- 5.0
Nothing. Keep up the great customer service.
Hector G.- Rating:
- 5.0
My experience with staff at U-haul is always good.
WILLIAM H.- Rating:
- 5.0
Great customer service! Awesome
KATHLEEN M.- Rating:
- 5.0
Customer did not leave a comment.
Russell B.- Rating:
- 4.0
Customer did not leave a comment.
THERESA W.- Rating:
- 5.0
Would have been nice to have a vehicle with cruise control
SIMON T.- Rating:
- 5.0
Customer did not leave a comment.
MARK C.- Rating:
- 5.0
Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.
John J. | First Impressions- Rating:
- 5.0
Loved the customer service representatives. Process was smooth.
ANGELO J.- Rating:
- 5.0
Customer did not leave a comment.
Isaac L.- Rating:
- 2.0
Poor customer Services. I rented a utility dolly and it was not included in my order never got a dolly had to rent one from Home Depot all staff not wanting to help me except for the manager. Staff at initial contact was rude and unhelpful
Nancy B.- Rating:
- 5.0
Everything was great!!!
ANGELO J.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY W.- Rating:
- 5.0
Service was fast and affordable. I've rented 3 trailers in the past week while moving locally. Only one trailer had leaves and branches debris in it but all else was excellent.
SHAWN W.- Rating:
- 5.0
Customer did not leave a comment.
ROBERT H.- Rating:
- 5.0
Keep on with the excellent service
PAUL R.- Rating:
- 5.0
Travis and Jennifer were a huge help with our entire process. We had complicated needs and Travis and Jennifer exceeded our standards and met all of our needs. Travis was extremely helpful when we picked up the Auto Transport and answered all of our many questions. Give Travis a raise! He has excellent people skills and had a great attitude. He even had to stay past closing time to help us with our vehicle loading, which was our fault. He seemed like he thoroughly enjoyed working there and he was very knowledgeable.
Broc M.- Rating:
- 5.0
Everyone was super nice and helpful! I was even given a discount I was unaware of when I had booked online, for being military. I will definitely use this location if I have any needs in the future. She even fixed my reservations so I could return it to the same place so I didn't have to drop off elsewhere, which made it much easier for me.
HAYLEY S.- Rating:
- 5.0
Friendly and easy.
Gipper S.- Rating:
- 5.0
Intake person was quick friendly and helpful.
Terry M.- Rating:
- 1.0
The staff was not friendly.
CARLENE R.- Rating:
- 5.0
Customer did not leave a comment.
Ricky W.- Rating:
- 5.0
Thank you very much - The folks at Lawton, Ok Uhaul (Cache Road) are, to a person, wonderful to work with. While I moved away and likely will not rent from that store again, their perfect mix of professionalism and personal attention should set the model for Uhaul across the nation. I do not have her name - but one employee went over and above by helping me install the trailer and she got on her back under my truck to help sort out some wiring affecting the trailer lights. If I get her name, is there a way to recognize her, officially?
DARIN P.- Rating:
- 4.0
They were good at this location
DAVID M.- Rating:
- 5.0
Customer did not leave a comment.
KINNEY SANCHEZ S.- Rating:
- 1.0
Your stuck outside in the heat with terrible internet signal doing it on your own without assistance. The truck is quite a distance from the key box. You have to go to the truck then back to key box then back to the truck in the heat.
Jennifer T.- Rating:
- 5.0
My total was $41.31 which I paid when I picked up the equipment. My credit card shows another charge for $20.99 which I do not understand.
WILLIAM N.- Rating:
- 5.0
Customer did not leave a comment.
Jamie R. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM D.- Rating:
- 5.0
Returning the vehicle was very easy. The process was clearly marked and I only waited a few minutes before I was greeted by an employee. He was very professional and asked me about my experience with driving the truck.
RANA C.- Rating:
- 5.0
Customer did not leave a comment.
Chris L.- Rating:
- 5.0
Customer did not leave a comment.
Shelly M. | Overall Experience- Rating:
- 3.0
The air conditioning was intermittent there was periods were it would blow cold and then others where it wouldn't work at ALL! This made traveling in 100 degree heat unbearable. Also the windshield was dirt on the inside and out which required customer cleaning.
JAMES M.- Rating:
- 5.0
Customer did not leave a comment.
JAMES C.- Rating:
- 5.0
Customer did not leave a comment.
JAMES C.- Rating:
- 5.0
Just keep up the good customer service!!!
CARL R.- Rating:
- 5.0
The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.
Kyle F. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Herman M. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
john r. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Mahogoney L. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
JEREMY M. | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Komlavi D. | First Impressions- Rating:
- 5.0
I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!
karen s. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Isaac Joel M. | Overall Experience- Rating:
- 4.0
The staff was always kind and helpful, but seemed busy all the time. Perhaps they don’t have enough staff. They do a great job with what they have.
Melissa K. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ciara D. | Overall Experience- Rating:
- 3.0
We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.
christie lynn d. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John R. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
James D. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angelina R. | Overall Experience- Rating:
- 4.0
Prompt friendly knowledgeable accommodating
daphne s. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael M. | First Impressions- Rating:
- 5.0
Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.
Chrisanna W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Valerie M. | First Impressions- Rating:
- 2.0
There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out
jason c. | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Self-Storage
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U-Box® Containers
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Moving Supplies
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Trailer Hitches
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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