Customer Reviews for U-Haul Moving & Storage of Lawton

4,564 reviews

1102 Cache Rd   Lawton, OK 73507
(@ Ft Sill Blvd)

(580) 248-8472

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(580) 248-8472

1102 Cache Rd
Lawton, OK 73507
(@ Ft Sill Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
4.0

Customer did not leave a comment.

RICKIE S. 
Rating:
4.0

I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.

Robert J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

WILLIE C. 
Rating:
4.0

Na

RICKIE S. 
Rating:
3.0

Conduct q thorough inspection in all tires. Interior rear tire blew on the driver side, and the exterior tire on the driver side was bald. Had to have a maintenance rep come out and replace two tires. Thankfully it was on east 60 where there was little to no traffic that could have caused a significant accident due to the tire malfunction.

MATTHEW LEE M. 
Rating:
5.0

The lady working that I turned in the trailer to was awesome and wonderful to meet. Uhaul overall was extremely accommodating when I needed to keep the trailer longer than planned. Highly recommend!!

THERESA D. 
Rating:
5.0

Very Friendly

DONNA M. 
Rating:
5.0

I was very pleased with this location my 20 foot U-Haul had to be returned by 9:00. I showed up at 8:30 not realizing that they did not open till 9:00. I still had my vehicle in tow. Once I showed up the customer service representative told me that they don't open until 9:00 I said well that's cool I will go find some place to eat breakfast and come back. However the customer service representative said I didn't have to do that he would help me get my vehicle down. He was very pleasant and went above and beyond and helped me even though they weren't even open yet.

CHRISTINA W. 
Rating:
5.0

very helpful and freidly

ROBERT P. 
Rating:
5.0

Can't think of anything

LEWIS J. 
Rating:
4.0

Customer did not leave a comment.

aaron Glenn D. 
Rating:
5.0

You can't improve on perfection.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
1.0

I was told I was going to get my money back for the extra days I paid for in Lawton Ok,when I got to Arizona they told me that it's not true,once you pay up front you loose the money.I want my money back for the extra 2 days I paid for

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

I was in and out quickly and no fuss so I have no issues. The outside personnel were fantastic and worked well together as a team.

SCOTT A. 
Rating:
5.0

I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!

Tiffany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN ANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

KAREN ANNETTE C. 
Rating:
5.0

Stuff was great

EDUARDO C. 
Rating:
5.0

Staff was Knowagable, helpful, and friendly!! Will definitely reccomend!!!!

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

SARA P. 
Rating:
3.0

Customer did not leave a comment.

darrell W. 
Rating:
5.0

Best moving experience I've ever had, and I moved with the military before. Great value for price, very clean, easy pick up and drop off, simply put an amazing and stress less moving experience. Thanks guys!

MONIKA F. 
Rating:
4.0

No comment

TAYLOR G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Van R. 
Rating:
1.0

Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.

JESSICA D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Herman M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
5.0

Customer did not leave a comment.

TIERA P. 
Rating:
5.0

Great customer service and responsiveness, store extremely clean 🧼 which was a plus, this is my third time using them, no complaints only praise for this establishment

prince M. 
Rating:
5.0

Needs more one way equipment

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

DORIS S. 
Rating:
5.0

Nothing

LAMAR S. 
Rating:
5.0

Customer did not leave a comment.

TALISHA P. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

Assistant manager was rude to me, and his employees.

Christina G. 
Rating:
3.0

Make it easier to get on and off road from every direction

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

GORDON A. 
Rating:
5.0

Heather was terrific in arranging my rental. Truck was clean and ran like a well-oiled machine!

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLESETTA F. 
Rating:
3.0

Representative was very knowledgeable on the products and paperwork. I had a tire blowout on the passenger side of the U Haul trailer. Tires usually give an indication by cracks, blisters or sidewalls splitting out. I had this blowout close to Wild Horse, Colorado. I wish the pickup location would have paid more attention to the condition of the tires. Could have been disastrous, but I got the trailer to the side of the road without incident. It added three hours to my already ten hour trip for a total of 13 hours. Made the trip exhausting for an already hard drive. Should have gotten compensation for this potentially dangerous and exhausting event.

KEVAN C. 
Rating:
5.0

Excellent customer service, availability of equipment, and ease of check-in procedures!

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Ojonatu D.  |  Overall Experience 
Rating:
5.0

I’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.

Chris F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOLAN M. 
Rating:
3.0

Staff was friendly and worked hard to take care of my needs. They were hamstrung by what appeared to be outdated technology that was slow and at times non responsive. This, of course, made the experience less than desirable. Get your people what they need to serve the public. You're a service industry, right? Not fair to your employees.

BOBBY M. 
Rating:
5.0

Everything ready to use!!!

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

PETRA H. 
Rating:
1.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

The cargo van that I rented had the tire pressure monitor system constantly alerting the driver. It was very inconvenient because we would never know if it was a false alarm or if we really needed to stop. My time was wasted stopping 5-8 times to check the tires. I even paid to fill the tires but when I attached it, the tire was already at the appropriate PSI. It was truly inconvenient and caused me unnecessary stress. I was on hold with roadside assistance for 45 minutes twice. The 1st time, they hung up on me and didn't call back so I had to wait AGAIN. These times for reaching roadside assistance are ridiculous and had I been truly needing roadside assistance, it would have put me in danger waiting so long on the side of the road.

MELISSA CHOA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

CARLEIGH S. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE C. 
Rating:
5.0

Nothing. Keep up the great customer service.

Hector G. 
Rating:
5.0

My experience with staff at U-haul is always good.

WILLIAM H. 
Rating:
5.0

Great customer service! Awesome

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
4.0

Customer did not leave a comment.

THERESA W. 
Rating:
5.0

Would have been nice to have a vehicle with cruise control

SIMON T. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.

John J.  |  First Impressions 
Rating:
5.0

Loved the customer service representatives. Process was smooth.

ANGELO J. 
Rating:
5.0

Customer did not leave a comment.

Isaac L. 
Rating:
2.0

Poor customer Services. I rented a utility dolly and it was not included in my order never got a dolly had to rent one from Home Depot all staff not wanting to help me except for the manager. Staff at initial contact was rude and unhelpful

Nancy B. 
Rating:
5.0

Everything was great!!!

ANGELO J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Service was fast and affordable. I've rented 3 trailers in the past week while moving locally. Only one trailer had leaves and branches debris in it but all else was excellent.

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Keep on with the excellent service

PAUL R. 
Rating:
5.0

Travis and Jennifer were a huge help with our entire process. We had complicated needs and Travis and Jennifer exceeded our standards and met all of our needs. Travis was extremely helpful when we picked up the Auto Transport and answered all of our many questions. Give Travis a raise! He has excellent people skills and had a great attitude. He even had to stay past closing time to help us with our vehicle loading, which was our fault. He seemed like he thoroughly enjoyed working there and he was very knowledgeable.

Broc M. 
Rating:
5.0

Everyone was super nice and helpful! I was even given a discount I was unaware of when I had booked online, for being military. I will definitely use this location if I have any needs in the future. She even fixed my reservations so I could return it to the same place so I didn't have to drop off elsewhere, which made it much easier for me.

HAYLEY S. 
Rating:
5.0

Friendly and easy.

Gipper S. 
Rating:
5.0

Intake person was quick friendly and helpful.

Terry M. 
Rating:
1.0

The staff was not friendly.

CARLENE R. 
Rating:
5.0

Customer did not leave a comment.

Ricky W. 
Rating:
5.0

Thank you very much - The folks at Lawton, Ok Uhaul (Cache Road) are, to a person, wonderful to work with. While I moved away and likely will not rent from that store again, their perfect mix of professionalism and personal attention should set the model for Uhaul across the nation. I do not have her name - but one employee went over and above by helping me install the trailer and she got on her back under my truck to help sort out some wiring affecting the trailer lights. If I get her name, is there a way to recognize her, officially?

DARIN P. 
Rating:
4.0

They were good at this location

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

KINNEY SANCHEZ S. 
Rating:
1.0

Your stuck outside in the heat with terrible internet signal doing it on your own without assistance. The truck is quite a distance from the key box. You have to go to the truck then back to key box then back to the truck in the heat.

Jennifer T. 
Rating:
5.0

My total was $41.31 which I paid when I picked up the equipment. My credit card shows another charge for $20.99 which I do not understand.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Returning the vehicle was very easy. The process was clearly marked and I only waited a few minutes before I was greeted by an employee. He was very professional and asked me about my experience with driving the truck.

RANA C. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Shelly M.  |  Overall Experience 
Rating:
3.0

The air conditioning was intermittent there was periods were it would blow cold and then others where it wouldn't work at ALL! This made traveling in 100 degree heat unbearable. Also the windshield was dirt on the inside and out which required customer cleaning.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Just keep up the good customer service!!!

CARL R. 
Rating:
5.0

Great service, the trailer I rented had not been returned yet so instead of me having to wait around they bumped me up to an enclosed trailer the same overall size. It actually worked out great. I also need to extend my service for one more day and that was not a problem. Thanks for everything including the return after you just closed. The website return on my phone was not cooperating and I could have been there for a while trying to get it to work.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

DAXESHBHAI P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Thank you.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

DELBERT B. 
Rating:
5.0

Reserved trailer online. When got to store to pick it up it was super quick and easy.

David L. 
Rating:
2.0

Stop charging customers $20 extra for returning the vehicle 30 mins after the return time. Especially if that customer only used the vehicle for 4hrs, yet rented it for a whole day. That's rather unfair

Tshaye G. 
Rating:
5.0

All the workers were nice friendly. The van was clean well maintained.thats why I go to them when I need help moving furniture.excellant service

James S. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.

Kyle F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Herman M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mahogoney L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEREMY M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Komlavi D.  |  First Impressions 
Rating:
5.0

I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!

karen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac Joel M.  |  Overall Experience 
Rating:
4.0

The staff was always kind and helpful, but seemed busy all the time. Perhaps they don’t have enough staff. They do a great job with what they have.

Melissa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara D.  |  Overall Experience 
Rating:
3.0

We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.

christie lynn d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina R.  |  Overall Experience 
Rating:
4.0

Prompt friendly knowledgeable accommodating

daphne s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.

Chrisanna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janneth S.  |  First Impressions 
Rating:
2.0

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

jason c.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top