Customer Reviews for U-Haul Moving & Storage of League City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of League City

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Gloria M.
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It was a learning curve, using my phone to check in and out, but everyone assisted. I couldn't have asked for better customer service experience

Marco C.
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Customer did not leave a comment.

ABIGAIL R. | Overall Experience |
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The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.

Carol H.
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Customer did not leave a comment.

Lashana M.
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Doug W.
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Customer did not leave a comment.

Shelby K.
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Very clean truck, very easy to use the app, and gave great step-by-step directions.

Thomas Y.
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Friendly help and hood up of trailer. Fast service.

Clinton C.
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Customer did not leave a comment.

ryan S.
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Customer did not leave a comment.

billy B.
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Easy

Kenneth A.
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Customer did not leave a comment.

Martin C.
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Kenneth A.
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Customer did not leave a comment.

david H.
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Courteous professional people here

Joel W.
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Customer did not leave a comment.

SHEILA T. | Overall Experience |
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For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley

Jeffrey A.
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Quick and painless drop off thank you!

Jeffrey A.
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Customer did not leave a comment.

Tyler R.
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I rent here frequently and the staff is great. Truck is ready and the process is easy when we arrive. Thanks! Steve

Alfredo C.
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Customer did not leave a comment.

Jason S.
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Truck leaked gear oil from the read end all over my driveway at my brand new house.

Pino B.
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Customer did not leave a comment.

Karl S.
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Customer did not leave a comment.

Ronald G.
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Customer did not leave a comment.

Francisco G.
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Randy M.
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Friendly, helpful and knowledgeable staff.

Elizabeth C.
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Customer did not leave a comment.

Blaine M.
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Customer did not leave a comment.

Steven B.
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Courteous staff.

Terry M.
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Excellent experience

Martin D.
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Service was good. Guy at the desk when I checked out kept wiping his runny nose and touching my ID. Need to keep that in mind when dealing with the public.

Sarah G.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Max L.
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Customer did not leave a comment.

Craig S.
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Extremely professionally run. Really a model in customer service. I Have been renting u haul vans from time to time For decades but my first time at this location. This really was my best experience. Good job!

Glenn K.
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What happened to the guy that use to run this location? The 4 individuals in the office were rude and argumentative when getting the equipment. Won’t ever use this location again.

Michael P.
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Customer did not leave a comment.

KENNETH B.
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Customer did not leave a comment.

Daniel B.
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The straps for the wheels on that trailer are super close to needing to be replaced, but overall another great Uhaul experience.

Devery L.
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You guys were untimely and very nice service

Adrienne T.
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This location is League City is wonderful and attentive to customers. I returned a one-way rental here I would absolutely recommend them!

joe G.
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Customer did not leave a comment.

Clara B.
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Overall, great experience. Lea was very helpful and friendly.

jeremy I.
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Customer did not leave a comment.

Brittini S.
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Customer did not leave a comment.

Garry H.
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Side mirrors would not just. Very dangerous.

Pedra A.
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Customer did not leave a comment.

Wilfred S.
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The attendant appeared to be asleep when I entered the location, virtually laying down in his chair. But he quickly gathered himself and seemed to be attentive... although not a bit cordial.

Dominique M.
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Customer did not leave a comment.

BRENDA D.
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Your Team was awesome! Thank you

CAROL P. | Overall Experience |
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I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.

Gary D.
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Always had good service from this location

Joseph E.
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Not sure

Mark C.
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Customer did not leave a comment.

Basil A.
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I’d like to start out by stating this location has always been great convenient and the people working their Courteous and helpful. I use equipment from this location at least 3 - 4 times a year and thus far 2 times in the last 30 days. But this last instant was awful. When I first arrived and walked in Garret was sitting at a check-in desk and had that I don’t want to be here today look. I explain I would like to rent a small 5 x 9 open trailer and before I could finish he said all trailers were rented out. I need to call 1-800- uhaul and they would help locate one in the area. I walked out went home signed online and this location had one So I reserved, went back and Mathew hooked me up. But while in line again waited The couple behind me said Garret did them the same way and they were now there to pick up what they had wanted to rent. I’m not out to get Garret fired but this kid needs to learn to check as I originally asked before spouting off what is not true. I will be renting again in the next few weeks a couple more times and will use this location again unless I get same unprofessional behavior at which time I will start utilizing other places to conduct our business when we need addition equipment.

Garrett F.
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Customer did not leave a comment.

Mary C.
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Customer did not leave a comment.

Jacob T.
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The attendant was very helpful in solving problems for us.

Mark M. | First Impressions |
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Friendly and help staff. Very good customer service.

Dougles M.
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Customer did not leave a comment.

Mark M.
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Continue with the good work and friendly customer service!

elizabeth H.
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The chain to hook onto the axle was to short on one side. Could not use it.

basil A.
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The young gentleman that waited on me did a superb job from checking me out to Handling the return. Keep up the great work.

Kelsey C.
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Customer did not leave a comment.

Angelita V.
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I ordered the truck from LaMarque uhaul. Was made to pick it up 12 miles away in League City, so that's 24 miles I paid for that I feel I should not have. I won't use Uhaul again for the simple fact I feel I was cheated.

GALEN N.
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The auto carrier I rented had a blow out on Interstate 10 near Lake Charles LA. It was a bad situation and I was trying to take care of my family. I made the wrong decision to take care of it on my own. I did not call Uhaul first. Fortunately the repair was taken care of quickly. Upon returning the carrier I asked the be reimbursed and was flatly and curtly denied. I was told that I should have called uhaul. They would not even give me the tire back that I purchased. So uhaul got a repair at my expense and kept my tire. I am very disappointed in Uhaul and I will never rent from them again. I will do my best to share my experience with as many people as I can via social media. Based on the rude way I was treated at the drop off location, I do not expect to hear from Uhaul again.

Arlan B.
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Staff was courteous and very knowledgeable. They were a pleasure to work with.

Matthew B.
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Keep up the great customer service!

Van T.
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Customer did not leave a comment.

Gary T.
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Customer did not leave a comment.

ALAN G.
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Customer did not leave a comment.

Jerry P.
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They were very fast and took good care of me. No long waits and they had the equipment on hand. Very pleasant folks to work with.

Haroon-Ur-Rashid M.
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The customer service was excellent

Manuel P.
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Keep up the good work

Edwin L.
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Everyone we dealt with was courteous and professional. They made the transaction painless!

STEVE W. | Overall Experience |
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If I ever need another place to store my property, I’ll definitely come back here!

Latrice B.
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Customer did not leave a comment.

Paola B.
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The truck had a leak and all my furniture got wet

Pamela W. | Overall Experience |
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basil A.
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Christine was very good thru check out and hookup process and the lady (didn’t get name) was very good handling the return.

Tyler R.
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I've rented here many times, but I don't like that you're making us check the truck in online or we have to pay a fee. I really don't appreciate your trying to charge me for an extra day when: We rented the truck Monday morning at 7:30 AM, dropped it off after hours that same night, but you didn't check the truck in till after 8 AM, charging me for another days rental. The truck was parked on your property the night before and was there when you arrived for work that morning. Your location opens at 7 AM and it's very unethical to wait till after 8 AM to check the truck in and try to charge me another day for it.

David G.
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Nice staff.

Joseph W.
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Due to current changing construction on the Gulf Freeway South good directions are a must.

Randall F.
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We have used the mobile option twice to pick up a truck now, and both times we have had issues with the staff being helpful, and finding the truck. They were not where they were suppose to be, and nobody was very interested in helping us find it.

Julian G.
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Easy drop off but could have a larger area for after hours drop off.

VIki D.
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Customer did not leave a comment.

edward L.
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The person that connected the trailer did not explain anything. I had to crawl out the trunk because he did not tell me drivers fender lays down.

Shelby H.
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The prices were high for only using for 3 hours and less the 50 miles. Also never got my furniture blankets but got a dolly that I didn’t need. And when filling the gas up the tank went over so must of my money was on the ground. Safe to say I will NEVER use the company again. And I will make sure to put a review all over my social media with pictures of a live roach coming out of the back of the seat.

Kimberly J.
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Customer did not leave a comment.

Steven R.
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The website did not work properly on my iPhone. Although I selected mobile checkout, it would not pickup on the location; then when the VERY helpful employee pushed it through, none of the condition photos displayed. I ended up just working everything through the employee, and that worked out great - it was just an inconvenience with the mobile feature that didn't end up working right.

ROBERT G.
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Customer did not leave a comment.

Tamela D.
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Customer did not leave a comment.

Travis H.
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Good customer service and very easy process from start to finish.

David S.
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The manager, Josh, was friendly, knowledgeable, and extremely helpful.

Woendi L.
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Customer service was amazing picking up and returning equipment. Fast, easy and friendly!!!

felicia P.
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Customer did not leave a comment.

Max W.
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Customer did not leave a comment.

Tamara B.
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The associate showed me how to hook up the trailer and I greatly appreciate it. Thank you

Daniel F.
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Fast service and accommodating as usual

Shiloh J.
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Prompt service, clean truck, helpful and friendly staff. Thanks!

Kenneth M.
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Customer did not leave a comment.

Kenneth M.
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Customer did not leave a comment.

Matthew C.
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Customer did not leave a comment.

Larry F.
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Customer did not leave a comment.

cathy T.
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Customer did not leave a comment.

Debra C. | First Impressions |
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Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you

Julia m. | First Impressions |
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Excellent

Jean M. | Overall Experience |
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Friendly, clean, helpful

Anna B. | Overall Experience |
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Very nice storage.

Jennifer K. | First Impressions |
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everything was great!

jared g. | First Impressions |
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The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.

Joseph F. | Overall Experience |
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Great service

Philip T. | Overall Experience |
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I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.

george k. | Overall Experience |
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Thank you

debbie w. | Overall Experience |
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Facility was well maintained.

ROBERT O. | Overall Experience |
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Very clean business I will use this storage again. I buy my propane here. Easy n convenient

LISA W. | Overall Experience |
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had my storage for five years , was safe through Harvey . never had any issues . would use again

rocio a. | Overall Experience |
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Staff Veri respectful, unit clean. The guys are so kind and organized.

andrew h. | Overall Experience |
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Very helpful staff...

Alvin P. | Overall Experience |
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Great service excellent employees. Thanks

Travis T. | Overall Experience |
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Prices were very high compared to other storage facilities with the same accommodations.

Ryan R. | First Impressions |
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Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.

Gandy S. | First Impressions |
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Very friendly and helpful.

Mary M. | Overall Experience |
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Good experience with clean business.

john c. | Overall Experience |
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Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.

richard r. | First Impressions |
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Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.

Brenda M. | First Impressions |
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They were very helpful to me.

Michael H. | Overall Experience |
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I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.

Scott B. | Overall Experience |
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The staff was very helpful!!!

georgia l. | Overall Experience |
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Excellent customer service.

DEANGELO S. | Overall Experience |
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Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!

Joshua H. | Overall Experience |
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Always the go to when I need to store stuff!

LARRY R. | Overall Experience |
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This U-Haul location is very convenient and clean and the staff is helpful.

Ed M. | Reservation |
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Brian was very helpful and demonstrates great care and sincerity in helping customers.

Miranda H. | Overall Experience |
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I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.

Penelope W. | Reservation |
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The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.

Jimmy S. | Overall Experience |
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No issues

REYNIE M. | Overall Experience |
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The people who work this storage location are deserve to get fired...they are LAZY !!!!!

SUZANNE P. | Overall Experience |
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Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again

Adrienne B. | Reservation |
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Service people were very patient and helpful.

Paul K. | Reservation |
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Very helpful friendly service

ROBIN C. | Overall Experience |
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Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!

FRANCISCA P. | Overall Experience |
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Uhaul is an excellent place for storage and rentals.

cynthia b. | Overall Experience |
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Very clean and staff was friendly and helpful.

Bruce A. | Overall Experience |
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Great

Jordan H. | Overall Experience |
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A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.

OSCAR h. | Overall Experience |
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Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!

MIKE G. | Overall Experience |
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I've used the League City location many times. They do a terrific job. I highly recommend them.

BRIAN W. | Overall Experience |
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Great staff and facility.

Terethia W. | Overall Experience |
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I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.

ALLEN A. | Overall Experience |
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No worries. A great place.

jeff k. | Overall Experience |
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We were very pleased with our storage unit for the time that we needed it.

No reviews have been submitted for this location.

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