Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Minor issues. Driver seat arm rest broken. Pulls to right when braking
Ronald B.
Rating:
5.0
Customer did not leave a comment.
RUDY G.
Rating:
5.0
Customer did not leave a comment.
Julie H.
Rating:
5.0
Service was quick and the process was easy - the staff took care of everything. They know their jobs well and do it with professionalism and courtesy.
Michael S.
Rating:
5.0
Customer did not leave a comment.
Sylvia P.
Rating:
5.0
Customer did not leave a comment.
THAZEREIN S.
Rating:
5.0
Customer did not leave a comment.
Jay B.
Rating:
5.0
I rent utility trailers often, never have any issues, in and out, quick service.
TOM Q.
Rating:
5.0
Just keep up the great service you know there's nothing that beats great service. I was quickly attended and on the road right away. And on returning the trailer I was once again quickly attended and down road nice work.
JORGE L.
Rating:
4.0
Get I45 repaired
WILLIE H.
Rating:
5.0
I went to two Texas city LeMarque and I called one-off 45
Texas city was just weird and unhelpful larque the man on the phone was professional but once there the 2nd man was a bully he refused to take me not wanting to drive the very long and huge truck when I knew refusing he said "WELL FINE YOU CAN WAIT 3 DAYS TIL TRUCK COMES BACK" HOW YOU 1 how you going to bully a woman 2 put a woman the citizens sharing the road with 3 uhal property in harm's way when client say that too much truck Andis afraid. And won't fit destination drop off? Then the person I called after listening to my story not only laughed but said "Lowell we can't help you you'll have to go all the way to league city" like it was a terrible thing "and if you don't have a credit card ..." Like I was .... Not one could put their fingers to a computer to put me in a truck to pick up a 50$ apt size refrigerator. I went a day and 1/2 of stress til I called league city myself to see 4-5 pick up trucks parked outside just waiting to be rented. The league city site was very helpful and kind got me ina truck in less than 15 minuets. Then there on 1765 right behind Walmart LeMarque there's trucks not pickups but rentals right there! Do y'all not share? Is there no insensitive to refer a Costomer or to have a truck transport for Costomer? Eather way thank you for being there for me at my time of need . But never will I refer ANYONE to Galveston County uhal league city all the way!!!
Angelica M.
Rating:
5.0
Customer did not leave a comment.
David B.
Rating:
5.0
Customer did not leave a comment.
Chandler F.
Rating:
3.0
Make sure what your website says and how knowledgeable the employees are In rental requirements we triple checked prior to our rental to get there and find out information previously provided was not the UHaul rules so we had to settle for a box van instead of pickup truck like we wanted !
Milton W.
Rating:
5.0
all good
Shawn W.
Rating:
5.0
Easy process and friendly customer service!
Randy R.
Rating:
5.0
Customer did not leave a comment.
Jay V.
Rating:
5.0
Customer did not leave a comment.
BRIANNA W.
Rating:
5.0
Sergio Martinez was a great help , great customer service
Vincent C.
Rating:
5.0
Customer did not leave a comment.
Ancelmo D.
Rating:
5.0
I would like to see U-Haul offer Veterans a 10% discount.. I asked, and the guy just laughed. Kind of pissed me off as I am a combat vet Vietnam 66-67
Connie Mack M.
Rating:
5.0
Fast, efficient and friendly service. 12x6' trailer with ramp towed well with no issues.
Charles R.
Rating:
5.0
Do not remember the name of the young man that helped me when I arrived but he was awesome! My experience was great start to finish.
Chelsea P.
Rating:
5.0
Customer did not leave a comment.
Jesse R.
Rating:
5.0
Customer did not leave a comment.
Alfonso H.
Rating:
5.0
Fast service!!!
Amanda A.
Rating:
5.0
Driver's door had to be slammed or closed very hard to close completely
RONALD JAMES B.
Rating:
5.0
Customer did not leave a comment.
Daniel G.
Rating:
5.0
Very good service. Easy and fast. Returned overnight also awesome and easy.
My account was on hold for no reason had to call corporate to get removed.
Pedro J.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
4.0
Likely due to being tired( it was the end of the day), I presume, the young man that attended me with my rental was a bit stoic. A bit of pleasantries never hurt anyone.
The lady that works there deserves a raise. That lady knows the job and has good pr skills unfortunately I do not know her name but she shows to be an employee with ample time in the business. It should not be difficult to know who she is. Her work ethics precedes her.
Will continue to rent from that U-Haul in the future.
Joel G.
Rating:
5.0
It's all good. Been using this location for years
Rocky C.
Rating:
5.0
I moved to another state
Cindy F.
Rating:
3.0
Customer did not leave a comment.
Matthew R.
Rating:
5.0
Customer did not leave a comment.
Earl C.
Rating:
3.0
Vehicle that was rented had 117,000+ miles on it. Cab area had been abused due to wear and tear. Had to unlock passenger door with a key.
Take equipment out of service on over all appearance not just 175,000 miles.
Location needs a update.
Staff at this League City location were courteous, professional and helpful.
James B.
Rating:
3.0
Customer did not leave a comment.
Matthew F.
Rating:
5.0
Customer did not leave a comment.
Brainth L.
Rating:
5.0
Customer did not leave a comment.
todd M.
Rating:
5.0
Customer did not leave a comment.
james R.
Rating:
5.0
Customer did not leave a comment.
Martina C.
Rating:
5.0
As always, excellent service and staff are professional, efficient, knowledgeable and helpful. Josh has a great staff!
Kathy B.
Rating:
5.0
Nothing
GREGORY V.
Rating:
4.0
Customer did not leave a comment.
cook E.
Rating:
4.0
There was an empty bag in the back of the truck that said enjoy these furniture quilts or pad for free. When I was able to reach a human I was informed that I would have to pay for that. To avoid confusion you may want to change the verbiage on the bags.
Rob H.
Rating:
5.0
Use Ford pickups. The ceiling height entrance is too low on the cab of the Chevy/GMC units and does not give easy entry like the Ford cabs. Also the accelerator pedal pad on the Chevy/GMC units are the size of a postage stamp. Otherwise the truck was OK.
Thomas D.
Rating:
5.0
Well you can have a employee at the counter to check out after I brought back the truck. I sad is anybody here and I waited like 910 minutes and nobody showed up so since I've rented from U-Haul for a long time I decided to leave and they could call me and that's what happened they checked me out and everything was fine but next time I would appreciate somebody at the counter to help me thank you
CORBETT T.
Rating:
5.0
N/A
Joseph C.
Rating:
4.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Customer did not leave a comment.
Kyrylo P.
Rating:
5.0
quick and friendly
Andrew C.
Rating:
5.0
Customer did not leave a comment.
Roy Q.
Rating:
5.0
Customer did not leave a comment.
Lisa L.
Rating:
5.0
Customer did not leave a comment.
NATHAN M.
Rating:
5.0
This U-Haul is more than 5 stars in our books. Emily Holman was very kind, helpful and very professional. This facility is extremely clean and well kept because of Emily! We appreciate you Emily and thank you for all your help. Great Team!!
Eddy B.
Rating:
5.0
Customer did not leave a comment.
jUNIUS S.
Rating:
3.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
vanessa T.
Rating:
5.0
Customer did not leave a comment.
Dustin W.
Rating:
4.0
Customer did not leave a comment.
sascha R.
Rating:
1.0
Customer did not leave a comment.
Justin P.
Rating:
4.0
Customer did not leave a comment.
larry W.
Rating:
5.0
Always easy and fast
billy B.
Rating:
5.0
Customer did not leave a comment.
Jason B.
Rating:
5.0
Customer did not leave a comment.
Eddy B.
Rating:
4.0
Customer did not leave a comment.
Franz K.
Rating:
5.0
None. Very easy to rent a trailer.
Daniel M.
Rating:
5.0
Customer did not leave a comment.
joe S.
Rating:
5.0
I was very impressed with the U-haul and with the personal!!!@@@
Russell P.
Rating:
5.0
Employees were helpful and friendly.
Kenneth A.
Rating:
5.0
Very nice location. Pickup process was extremely easy.
Ian B.
Rating:
5.0
Customer did not leave a comment.
Jeannette W.
Rating:
5.0
Really Nice Gentleman working there, but would teach Managers / Workers that it is rude to sit and Greet a customer that walks up to the desk. Guess I am “Old School “.
Monty W.
Rating:
5.0
Excellent service at this facility. Employees were exceptional with their professionalism and quality of service.
Terry D.
Rating:
5.0
Great jobs guy love uhaul great prices & this location best customer service .
Jacob A.
Rating:
5.0
The gentleman here are really friendly
karen T.
Rating:
5.0
excellent service
TERESA A.
Rating:
5.0
Great job keep up great work very clean location awesome staff great customer service
Jacob A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael D.
Rating:
3.0
Customer did not leave a comment.
Ronald B.
Rating:
5.0
Customer did not leave a comment.
Joseph M.
Rating:
5.0
Professional, knowledgeable & friendly.
Michael D.
|
First Impressions
Rating:
5.0
I had rented a 15 foot truck and I was asked to take a 17 foot truck for the same price since it was supposed to be in the Denton area not Houston. I said I would do it, but it turned out it was an old truck that was not to be rented. There were only cigarette lighter plugs and I could not charge my phone on the trip. I had to make a stop and use a plug in a restraunt for 30 minutes which extended my trip. The steering was really loose and it made it difficult to drive in the extreme winds I faced. My arms were so sore the next day from fighting the truck for 5 hours. Also the oil light kept beeping the last hour of my trip. The last truck I rented a month before was so much nicer and easier to drive. I was not warned when I volunteered to do this that I was getting such an inferior truck. The gas also for the trip was also more than what I used for the same trip a month earlier in a 20 foot bigger truck.
Darren M.
Rating:
4.0
400$ was to expensive to rent a trailer
Phillip W.
Rating:
5.0
Josh and the crew on 45 in League City always take great care of us! I run a local moving company and from time to time we need a rental truck from U Haul. They never let us down. Thanks guys!
Steve
Colten W.
Rating:
3.0
Customer did not leave a comment.
Molly B.
Rating:
5.0
Is was all good.
Edward S.
Rating:
5.0
Customer did not leave a comment.
randy A.
Rating:
5.0
Customer did not leave a comment.
PHILIP P.
Rating:
4.0
Customer did not leave a comment.
Jeremy B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew H.
Rating:
4.0
Customer did not leave a comment.
Samuel M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Douglas H.
Rating:
3.0
Clean inside of cab better. Things left in cab.
John C.
Rating:
5.0
Customer did not leave a comment.
George M.
Rating:
1.0
The person there when I dropped off the trailer was rude. He made us back up over and over to "Can you get it between the lines?". Sorry, but I don't drive a trailer every day.
Anne V.
Rating:
3.0
Picked up, easy
Reginald B.
Rating:
5.0
Customer did not leave a comment.
Jeremy B.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kenneth C.
Rating:
5.0
I needed help with a rental extension and Christine was awesome as always. The people here are very friendly and ready to help. Great location!
Steve
Tyler R.
Rating:
5.0
Customer did not leave a comment.
Zachery M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracy B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harold P.
|
First Impressions
Rating:
5.0
Never had any mishaps with this storage site, out of all U-Haul storage I'd have to say that if I ever were to need to store anything again in the area I'll be back;
U-Haul in the main office kept screwing up my payment was paid, I only had to call and ask this facility and give my name, wonderful people, and no I don't work here or even associated with U-Haul.
Office hours should be a bit later for people who work 8-5 Monday through Friday and work mornings on Saturday and Sunday, but I do understand that most people don't work like that anymore other than a handful of people.
I will recommend this particular facility to everyone I know that needs storage.
Jesse H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annette K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREW V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenny T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Natalie O.
|
Overall Experience
Rating:
5.0
Nicest people I have ever felt with.
Nancy P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Veronica D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Primus J.
|
Overall Experience
Rating:
5.0
The place where I moved my items from wasn't up to standard but the U-Haul storage here is same price and far better
Jesse H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN L.
|
Overall Experience
Rating:
3.0
There was not enough people to help. Waited 10 min before someone came back in and when he did he began helping someone else that just walked in. After the other person who had also been waiting said something to him, he became put out.
David B.
|
First Impressions
Rating:
5.0
Climate control makes access a comfortable experience.
Marc B.
|
First Impressions
Rating:
3.0
Only issue was my 24 hr access card did not work resulting in having to make multiple trips to access. Young man on duty was not very helpful but manager assisted when I returned and resolved the issue.
Jeania E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
migdalia s.
|
Overall Experience
Rating:
5.0
We have used this location as well as the one on FM518 several times and have always been pleased with your employees and the service. Thank you
Patsy B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillie B.
|
Overall Experience
Rating:
5.0
Easy to reserve and pay rental.
Kathy B.
|
Online Move In
Rating:
5.0
Nice and easy, good service.
DANIEL V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PABLO R.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Noel C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrick A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emery W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUCY G.
|
Overall Experience
Rating:
3.0
This is Not Ariel
Ariel H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STACIE A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer L.
|
Overall Experience
Rating:
3.0
Jonathan was great my only real issue is the system showed 2 10x15 units i reserved them and my reservation was accepted but when I arrived they only had one. I now have stuff at 2 different companies. 1 storage at self storage and rest at your location. I wanted everything st one place. Had the system been accurate I would not be inconvenienced.
Jeania E.
|
First Impressions
Rating:
5.0
Always great service
JANICE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Floyd M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Floyd M.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brittnee S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joseph K.
|
Overall Experience
Rating:
5.0
The staff that is over there at this location is awesome Christine was the one that helped me she was amazing customer service was very friendly and right on point and I have recommended them to multiple of my friends you guys are awesome and very helpful and very reasonable
Marcus G.
|
Overall Experience
Rating:
5.0
My issue is that the size of the storage unit very miss leading, I picked a medium that accommodate 1200sq ft of items and there is no way. I’m not sure if they gave me the wrong unit or if there was a mix up in discription but there is no way. Our largest item was a couch we had to turned up on its arm, I’m still not going to fit everything.
jodi s.
|
Online Move In
Rating:
4.0
Hard to get a phone call to someone at the desk
Instead of a national answer.
MARTHA F.
|
Overall Experience
Rating:
5.0
Love it so far I feel my things are safe. Thank you U Haul
JANICE S.
|
First Impressions
Rating:
3.0
There was constant problems with payment and I could never get through to the office by phone no matter when or how many times I called. Thankful that Josh (the manager I believe) was so understanding and runs a tight ship to get things figured out immediately through email. The facility would’ve lost our business after our free month expired if it wasn’t for his ability to keep us happy customers.
Jaci C.
|
Overall Experience
Rating:
4.0
Great online move-in process, nice facility, and friendly staff. My only complaint is that in a building this size, it is ridiculous to only have ONE elevator. Maybe take some of the money used to install all the office call stations that I never saw anyone use once and put it toward a second elevator on the opposite side of the building. That would be MUCH more helpful.
Stacie C.
|
Online Move In
Rating:
4.0
Excellent service! Only suggestion for improvement is that they would prorate rentals when you don't need the entirety of the remaining month. Otherwise a perfect experience!
Joshua P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather K.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Hali C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Becki L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demetrus S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenny T.
|
First Impressions
Rating:
5.0
Help me a lot to have a place to keep my stuff during the covid-19 crisis and national security. Till I can get back on my feet. U-haul has always been there for me in time of movement and trouble. Thank you.
johnny r.
|
First Impressions
Rating:
5.0
I really like this facility and the representatives were fantastic.
Claudette A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hardy b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patsy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roy P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eryn C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas A.
|
Overall Experience
Rating:
5.0
Instructions on the keypad could have been more clear. Having to log out of the security before opening the door when they're in different places was a tad confusing at first. Other than that the experience was excellent.
Steven P.
|
Online Move In
Rating:
4.0
Move in went very well.
Barbara C.
|
First Impressions
Rating:
5.0
The employees here are friendly and professional and helped me in a timely manner. The location and facilities are always clean, and I would highly recommended this location to anyone.
AARON A.
|
First Impressions
Rating:
5.0
I really appreciate your time. I had a great experience i just needed a pull up unit
Billy M.
|
Overall Experience
Rating:
4.0
After along day of moving my last load I was unable to get in the building it was really upsetting
Kevin P.
|
First Impressions
Rating:
5.0
Amazing service, honest company, really want to help you!!!
Prices are very reasonable
Joshua P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gina q.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
beverly d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mathilda M.
|
Online Move In
Rating:
5.0
Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.
Scott S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy F.
|
First Impressions
Rating:
5.0
GM Josh is very helpful
MARY S.
|
First Impressions
Rating:
5.0
Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.
Woendi L.
|
First Impressions
Rating:
5.0
Great service...
marcus p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David G.
|
Overall Experience
Rating:
5.0
The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)
Tracy H.
|
Online Move In
Rating:
2.0
Everything was good but after looking around other companies offered same size unit at a better rate
Caleb C.
|
Overall Experience
Rating:
5.0
I've had this storage unit for over 15 years. Never a problem.
KAREN H.
|
Overall Experience
Rating:
5.0
Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.
sara g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEN K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jared g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diana m.
|
Overall Experience
Rating:
4.0
My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.
Patrick C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Linda L.
|
Overall Experience
Rating:
5.0
Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.
Denise B.
|
Overall Experience
Rating:
5.0
We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.
Robert G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YOLANDA E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose V.
|
First Impressions
Rating:
5.0
staff is friendly and responsive.
Jose V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky W.
|
Overall Experience
Rating:
4.0
Security is good staff was great it felt a little warm inside though for comfort.
Caleb C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Debra C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle T.
|
First Impressions
Rating:
5.0
No additional comments
THOMAS F.
|
Overall Experience
Rating:
3.0
The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.
ABIGAIL R.
|
Overall Experience
Rating:
4.0
For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns.
Sheila.tarpley@gmail.com
Sincerely
Sheila Tarpley
SHEILA T.
|
Overall Experience
Rating:
5.0
I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.
CAROL P.
|
Overall Experience
Rating:
5.0
Friendly and help staff. Very good customer service.
Mark M.
|
First Impressions
Rating:
5.0
If I ever need another place to store my property, I’ll definitely come back here!
STEVE W.
|
Overall Experience
Rating:
4.0
.
Pamela W.
|
Overall Experience
Rating:
5.0
Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you
Debra C.
|
First Impressions
Rating:
5.0
Excellent
Julia m.
|
First Impressions
Rating:
5.0
Friendly, clean, helpful
Jean M.
|
Overall Experience
Rating:
4.0
Very nice storage.
Anna B.
|
Overall Experience
Rating:
5.0
everything was great!
Jennifer K.
|
First Impressions
Rating:
5.0
The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.
jared g.
|
First Impressions
Rating:
4.0
Great service
Joseph F.
|
Overall Experience
Rating:
4.0
I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.
Philip T.
|
Overall Experience
Rating:
5.0
Thank you
george k.
|
Overall Experience
Rating:
4.0
Facility was well maintained.
debbie w.
|
Overall Experience
Rating:
5.0
Very clean business I will use this storage again. I buy my propane here. Easy n convenient
ROBERT O.
|
Overall Experience
Rating:
5.0
had my storage for five years , was safe through Harvey . never had any issues . would use again
LISA W.
|
Overall Experience
Rating:
5.0
Staff Veri respectful, unit clean. The guys are so kind and organized.
rocio a.
|
Overall Experience
Rating:
5.0
Very helpful staff...
andrew h.
|
Overall Experience
Rating:
5.0
Great service excellent employees. Thanks
Alvin P.
|
Overall Experience
Rating:
3.0
Prices were very high compared to other storage facilities with the same accommodations.
Travis T.
|
Overall Experience
Rating:
3.0
Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.
Ryan R.
|
First Impressions
Rating:
5.0
Very friendly and helpful.
Gandy S.
|
First Impressions
Rating:
5.0
Good experience with clean business.
Mary M.
|
Overall Experience
Rating:
3.0
Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.
john c.
|
Overall Experience
Rating:
3.0
Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.
richard r.
|
First Impressions
Rating:
5.0
They were very helpful to me.
Brenda M.
|
First Impressions
Rating:
5.0
I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.
Michael H.
|
Overall Experience
Rating:
4.0
The staff was very helpful!!!
Scott B.
|
Overall Experience
Rating:
5.0
Excellent customer service.
georgia l.
|
Overall Experience
Rating:
5.0
Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!
DEANGELO S.
|
Overall Experience
Rating:
5.0
Always the go to when I need to store stuff!
Joshua H.
|
Overall Experience
Rating:
5.0
This U-Haul location is very convenient and clean and the staff is helpful.
LARRY R.
|
Overall Experience
Rating:
5.0
Brian was very helpful and demonstrates great care and sincerity in helping customers.
Ed M.
|
Reservation
Rating:
5.0
I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.
Miranda H.
|
Overall Experience
Rating:
5.0
The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.
Penelope W.
|
Reservation
Rating:
5.0
No issues
Jimmy S.
|
Overall Experience
Rating:
1.0
The people who work this storage location are deserve to get fired...they are LAZY !!!!!
REYNIE M.
|
Overall Experience
Rating:
5.0
Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again
SUZANNE P.
|
Overall Experience
Rating:
5.0
Service people were very patient and helpful.
Adrienne B.
|
Reservation
Rating:
5.0
Very helpful friendly service
Paul K.
|
Reservation
Rating:
4.0
Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!
ROBIN C.
|
Overall Experience
Rating:
5.0
Uhaul is an excellent place for storage and rentals.
FRANCISCA P.
|
Overall Experience
Rating:
5.0
Very clean and staff was friendly and helpful.
cynthia b.
|
Overall Experience
Rating:
5.0
Great
Bruce A.
|
Overall Experience
Rating:
4.0
A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.
Jordan H.
|
Overall Experience
Rating:
5.0
Christine was very helpful to us from the beginning of renting the storage unit until we moved out.
She was very friendly, answered all of our questions and made us feel welcomed!
OSCAR h.
|
Overall Experience
Rating:
5.0
I've used the League City location many times. They do a terrific job. I highly recommend them.
MIKE G.
|
Overall Experience
Rating:
5.0
Great staff and facility.
BRIAN W.
|
Overall Experience
Rating:
4.0
I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.
Terethia W.
|
Overall Experience
Rating:
5.0
No worries. A great place.
ALLEN A.
|
Overall Experience
Rating:
5.0
We were very pleased with our storage unit for the time that we needed it.