Customer Reviews for U-Haul Moving & Storage of League City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of League City

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Michael F.
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They opened the doors on time ... and friendly !

marcus p. | First Impressions |
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Great service...

Sue L.
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For hitch installs on a car, they only have manual metal ramps - they back up your car onto the ramp. They didn't pay attention to the front bumper as they backed up my car and scratched the heck out of my custom sport bumper and under carriage against the ground. And then couldn't install the hitch. And provided no compensation or any repair options - they just handed me a flyer and said "You can make a claim if you want' without so much as an apology. So yeah, avoid this place.

Donald W.
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Customer did not leave a comment.

Cynthia R. | First Impressions |
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Customer did not leave a comment.

Charles W.
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They were very nice and helpful

KIM C.
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Customer did not leave a comment.

Zachery M.
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The truck was not clean the inside of the windsheild and the dash was all greasy and i couldnt see when it got dark outside due to the headlights aimed to high and the truck didnt like to shift into overdrive when i got on the highway. And when i went to drop the truck off the app wouldnt work and when i tried to call customer service nobody answered the phone

Antonio S.
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Staff was very helpful and nice

Diane O.
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Customer did not leave a comment.

Edgar C.
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Customer did not leave a comment.

Dave C.
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Customer did not leave a comment.

Janet W.
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Nothing

Julie P.
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Customer did not leave a comment.

Sasha G.
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Customer did not leave a comment.

Sean S.
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Customer did not leave a comment.

Robert H.
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Quick in and out at this location. Did on line and the rest was a breeze.

PILAR JR A.
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Customer did not leave a comment.

Glen B.
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This location is convenient and always has the equipment I need. Courteous staff.

Ronald G.
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The employees that works the front desk needs to Improve in customer service. Very unfriendly and disrespectful!

Johnny J.
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Customer did not leave a comment.

Katelynn B.
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Easy drop off.

Joel I.
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This comment does not apply to the location but to the owner of the U-Haul application / web site. I received a text to complete my check in by clicking on a link. Once at the mobile web site, when attempting to upload my drivers license, the site just spun, i.e., after attempting to upload my license photo the site just spun. Wasted time trying multiple times to do this.

Darren D.
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Customer did not leave a comment.

Michael P.
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Employee who helped me was friendly and knowledgeable. I would use this location again.

ROBERT G.
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Customer did not leave a comment.

Desi S.
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Customer did not leave a comment.

Kufre E.
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Customer did not leave a comment.

LUCILLE M.
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When calling to cancel contracts the individual taking call should give confirmation code. Or corporatipn should come up with a system for cancelling/ending contract that verify to the customer the message has been completed. Thanks Lucille McGaskey

Eliseo E.
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OUTSTANDING PEOPLE (i used capital letter because they were soooooo helful)

TIMOTHY A.
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Customer did not leave a comment.

PEDRO A.
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Online reservation was seamless. Pickup and return were just as easy with good safety practices in place. Would definitely recommend and will definitely be back.

Matthew L.
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Customer did not leave a comment.

Joseph C.
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Customers waiting time would be better if there was door alarm when the doors open customer enters inside you couldn't see them because of all the Products surrounding the desk so that slows the process down because know one knows your standing their It can be improved

Vincent M.
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My only problem was the guy that waited on me when I was leaving and the next morning was impatient and acted like he did not want to answer the question I had about the air conditioning needing some freon and about the way I return the vehicle because he was too busy.

James G.
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Awesome as usual!

Vladislav G.
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Customer did not leave a comment.

Gary S.
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The new vehicle issued had 151,000 miles with multiple issues. The A/C did not work, sounds like power steering was going out, the lock for the back was missing, and many more to list. However, the staff was very courteous and apologetic for issues. The staff was excellent but the equipment from UHaul was substandard.

Jeff M.
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Customer did not leave a comment.

Tonya W.
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Trailer was returned in KINGSVILLE Texas, we did not receive anything to check-in truck where we dropped it off. 2415 E. Caesar Ave. KINGSVILLE, Texas

JAMES P.
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Customer did not leave a comment.

Valarie P.
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I rented a truck 20 ft. @ LaMarque Uhaul , was told to pick it up the next day @ TEXAS City Uhaul on 9th St. @ 6pm. Arrived at 5 pm to pick up truck, Uhaul was closed, no one on site, no truck & no notice or response when I called several Uhaul office. LaMarque office didn't know what to tell me. They did not have an answer for me. Finally a scheduler called and sent me to League City Uhaul, 16 miles away. League City was very professional and appolgized for the mistakes made at LaMarque & TEXAS City Uhaul. No, I would not refer Uhaul to anyone.

David G. | Overall Experience |
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Customer did not leave a comment.

Leslie M.
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Hassle free, in and out was a breeze. Thank YOU.

Barbara F.
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was miss informed about the damage protection, paid for it and did not get my items covered

Rolland D.
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Online return gets a 0.5 out of 5. Had to call next day to verify return completed correctly and I wasn't overcharged

DONALD EARL O.
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It concerns me that the Brake Systems are not kept up on these trailers. It also concerns me that the employees think the brakes are for emergency use will work without Brake Fluid.

Rickie A.
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Customer did not leave a comment.

JULIANA K C.
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Customer did not leave a comment.

Scott K.
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Very pleased with the service , which is why I have rented here before and will again.

Alvin B.
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No Comment, Everything was great!

Jay H.
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VERY easy drop off. Pulled up to drop off tent. Attendant came out immediately and began disconnecting the trailer. Said they would just e-mail the receipt. Although we never got the e-mail, I was able to go in and easily print it out from the website "previous rentals" section. Extremely please with the drop off procedure

Amado H.
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It's been a while since I rented from U-Haul but have done so twice in the last couple of weeks. My biggest complaint and source of frustration is the current practice of cheating me out of rental hours. I'm being charged a daily rate for 24 hours of use BUT I am being forced to state how many hours I plan to use the equipment (as well as reading a "tip" that most people can do X rental in 2 hours...). If I state 24 hours then I'm only given few and terrible pick up times as options. If I state 6, 8 or less hours then the options for pick up times magically appear exponentially wider but my "daily" charge will not be prorated by choosing less that 24 hours. I get it, get more use out of the equipment by "convincing" customers to bring it back sooner but yet maintain the profit margin because the entire "daily" rate is collected. Makes sense for U-Haul but very distasteful business practice in my opinion so next time, I'm looking elsewhere.

Jana L.
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Customer did not leave a comment.

ANTHONY B.
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Great customer service!

Harrel A.
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Rather hard to judge this as my needs were basic each time I've been there and those needs were met.

Greg R.
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Customer did not leave a comment.

Kim D.
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Customer did not leave a comment.

Kaci T.
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Customer did not leave a comment.

Tracy H. | Online Move In |
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The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)

Douglas A.
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Josh is RUDE and his behavior in regards to the UHUAL not having Working AC, the window not rolling up all the way, brakes making noises was unacceptable. Telling me I should have pulled over on the side of the road, got out my contract, and navigated uhual/website for roadside assistance. As if I had WIFI in the middle of nowhere? I have documented Josh's rude aggressive behavior and the total lack of customer service. I have also reported this to Jerry his supervisor who never returned my phone call or VM. I have also created a customer complaint and was given 72 hours to hear from someone at UHUAL. I do home staging and spend thousands of dollars on UHUAL each year. This experience has not only completely turned me off from UHUAL, I will make sure to share with my SOI and Real Estate / Realtors / Clients my story so they don't have to be put in a situation like this. I did my best to return the UHUAL at 7:15 pm, checked it online and thought that is all I needed to do. Josh charged me a late fee was once again extremely rude and not helpful. He outright accused me of purposefully not seeing the uhual dropbox which I did not. He even said he looked on cameras to see if I walked or drove past the uhual dropbox. (Who does that)? It's one thing to have a bad day, it's another to be an outright asshole which Josh was. It was dark out, I am a woman and I was afraid to wander around a dark parking lot. Josh also said a trailer was stolen that same night, proving the parking lot where I dropped the uhual off was not well lit or safe. If Josh represented my name brand or company I would terminate him immediately. He is completely irresponsible and RUDE. I have filed a complaint the BBB and as I mentioned above with UHUAL corporate. No person should be treated this way, Josh accused me of lying about the AC, lied and said he check it and it worked. I have my Mother, Assistant, Husband and Movers to prove otherwise. What General Manager accuses a customer of lying? This is both pathetic and unacceptable!!! I expect to hear from corporate about this. I am also sending my story to Chanel 11 news to save another customer from this awful experience. Jill Abel

JOSEPH WILLIAM S.
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everyone did a great job

Mark G.
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Customer did not leave a comment.

Roger W.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

David D.
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sales person not fully knowledgeable

Ryon S.
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I asked about what was needed to drop off the truck should I arrive after hours and was not informed that I needed to check it in on my phone else I would be charged a $20 fee.

David D.
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Make sure that the "full gas tank" is actually full. I drove 21 miles and averaged 5.5 miles per gallon on a pickup truck, when I went to fill it up upon return. Either this pickup truck gets the worse mileage in the world or it didn't have a "full tank" when I picked it up. A small, but annoying issue.

Caleb C. | Overall Experience |
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Everything was good but after looking around other companies offered same size unit at a better rate

William J.
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The bigger UHaul locations have everything you need to move, store, whatever.

Kyle C.
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Nothing, it was quick and easy.

Raymond W.
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Customer did not leave a comment.

Olivia W.
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very convenient and excellent service

Aimee C.
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Customer did not leave a comment.

Megan W.
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Customer did not leave a comment.

Anita B.
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Customer did not leave a comment.

Russell P.
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Customer did not leave a comment.

KAREN H. | Overall Experience |
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I've had this storage unit for over 15 years. Never a problem.

Donna M.
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Jacob Maddox expected me to walk to the very back of the building g to pull up the truck. I went back in to confirm where I was to find this truck and he said you have to go to the very back of the building. I asked him to go get the truck to bri g to me because I was not goi g to walk a half a mile to get the truck so rented. He brought it up and walked away without even acknowledging me . Very very rude . I spoke to the manager and she said I had to get the truck because of Covid, I said really you expect a female to go to the very back to pull the truck up myself. She said yes due to Covid....REALLY..... I was not asked if we need boxes or blankets or a dolly and per the manager they don't ask customers. REALLY... I'm a customer and I paid for the use of the truck and because of Covid I was treated like shit. Never would I ever recommend this location or recommend Jacob Maddox to take care of customers as well as your manager. Horrible customer service

George P.
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Easy experience. Fast pickup and easy dropoff. Courteous employees.

sara g. | First Impressions |
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Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.

Roger Y.
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Customer did not leave a comment.

Billie N.
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Customer did not leave a comment.

Kevin T.
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Customer did not leave a comment.

SARA D.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Kimberly A.
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There was a lot of misinformation. 1. Confirmed on phone someone under the age of 18 (17 y/o turning 18 next week) could pick up the rental as long as they had a driver's license. Was told at pick up time this was not correct. 2. Went to the pick up location on my confirmation email and was told it was the wrong location. Was sent to another location where they told me, again, that was the wrong location. Referred back to original location. Had to call a manager to finally get the rental at the first location I went to. 3. I was charged double what I was quoted over the phone when I made my reservation and was not advised the price could changed based on mileage, etc. Customer service reps I spoke to on the phone were very friendly and helpful and the truck was clean, working, and served its purpose, but the overall level of service was very poor.

KEN K. | Overall Experience |
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Customer did not leave a comment.

Billie N.
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Customer did not leave a comment.

Gerald H.
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Customer did not leave a comment.

Reyes R.
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Customer did not leave a comment.

MISTY RASHELLE B.
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Customer did not leave a comment.

RYAN N.
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Customer did not leave a comment.

Glenn C.
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Customer did not leave a comment.

Lisa W.
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Customer did not leave a comment.

Gregory H.
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Customer service was incredible. Staff was friendly and went above and beyond to assist me.

Karl H.
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Customer did not leave a comment.

Russell P.
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Customer did not leave a comment.

Justin P.
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General Manager Josh arrogant/condescending not interested in taking care of the customer. I will no longer be using this location for business, all over a $16 charge.

Wayde B.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Lorri C.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

Philip R.
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Customer did not leave a comment.

MARK G.
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NO issues whatsoever. Thanks for making it easy.

David C.
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Great team at your location in League City, Texas.

James A.
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Customer did not leave a comment.

jared g. | Overall Experience |
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Customer did not leave a comment.

diana m. | Overall Experience |
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Customer did not leave a comment.

Patrick C. | Online Move In |
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My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.

Linda L. | Overall Experience |
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Customer did not leave a comment.

Denise B. | Overall Experience |
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Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.

Robert G. | First Impressions |
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We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.

YOLANDA E. | Overall Experience |
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Customer did not leave a comment.

Jose V. | First Impressions |
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Customer did not leave a comment.

Jose V. | First Impressions |
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staff is friendly and responsive.

Becky W. | Overall Experience |
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Customer did not leave a comment.

Caleb C. | First Impressions |
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Security is good staff was great it felt a little warm inside though for comfort.

Debra C. | Overall Experience |
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Customer did not leave a comment.

Michelle T. | First Impressions |
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Customer did not leave a comment.

THOMAS F. | Overall Experience |
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No additional comments

ABIGAIL R. | Overall Experience |
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The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.

SHEILA T. | Overall Experience |
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For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley

CAROL P. | Overall Experience |
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I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.

Mark M. | First Impressions |
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Friendly and help staff. Very good customer service.

STEVE W. | Overall Experience |
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If I ever need another place to store my property, I’ll definitely come back here!

Pamela W. | Overall Experience |
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Debra C. | First Impressions |
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Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you

Julia m. | First Impressions |
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Excellent

Jean M. | Overall Experience |
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Friendly, clean, helpful

Anna B. | Overall Experience |
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Very nice storage.

Jennifer K. | First Impressions |
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everything was great!

jared g. | First Impressions |
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The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.

Joseph F. | Overall Experience |
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Great service

Philip T. | Overall Experience |
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I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.

george k. | Overall Experience |
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Thank you

debbie w. | Overall Experience |
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Facility was well maintained.

ROBERT O. | Overall Experience |
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Very clean business I will use this storage again. I buy my propane here. Easy n convenient

LISA W. | Overall Experience |
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had my storage for five years , was safe through Harvey . never had any issues . would use again

rocio a. | Overall Experience |
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Staff Veri respectful, unit clean. The guys are so kind and organized.

andrew h. | Overall Experience |
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Very helpful staff...

Alvin P. | Overall Experience |
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Great service excellent employees. Thanks

Travis T. | Overall Experience |
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Prices were very high compared to other storage facilities with the same accommodations.

Ryan R. | First Impressions |
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Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.

Gandy S. | First Impressions |
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Very friendly and helpful.

Mary M. | Overall Experience |
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Good experience with clean business.

john c. | Overall Experience |
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Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.

richard r. | First Impressions |
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Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.

Brenda M. | First Impressions |
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They were very helpful to me.

Michael H. | Overall Experience |
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I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.

Scott B. | Overall Experience |
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The staff was very helpful!!!

georgia l. | Overall Experience |
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Excellent customer service.

DEANGELO S. | Overall Experience |
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Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!

Joshua H. | Overall Experience |
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Always the go to when I need to store stuff!

LARRY R. | Overall Experience |
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This U-Haul location is very convenient and clean and the staff is helpful.

Ed M. | Reservation |
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Brian was very helpful and demonstrates great care and sincerity in helping customers.

Miranda H. | Overall Experience |
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I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.

Penelope W. | Reservation |
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The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.

Jimmy S. | Overall Experience |
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No issues

REYNIE M. | Overall Experience |
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The people who work this storage location are deserve to get fired...they are LAZY !!!!!

SUZANNE P. | Overall Experience |
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Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again

Adrienne B. | Reservation |
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Service people were very patient and helpful.

Paul K. | Reservation |
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Very helpful friendly service

ROBIN C. | Overall Experience |
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Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!

FRANCISCA P. | Overall Experience |
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Uhaul is an excellent place for storage and rentals.

cynthia b. | Overall Experience |
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Very clean and staff was friendly and helpful.

Bruce A. | Overall Experience |
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Great

Jordan H. | Overall Experience |
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A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.

OSCAR h. | Overall Experience |
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Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!

MIKE G. | Overall Experience |
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I've used the League City location many times. They do a terrific job. I highly recommend them.

BRIAN W. | Overall Experience |
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Great staff and facility.

Terethia W. | Overall Experience |
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I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.

ALLEN A. | Overall Experience |
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No worries. A great place.

jeff k. | Overall Experience |
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We were very pleased with our storage unit for the time that we needed it.

No reviews have been submitted for this location.

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