Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service was easy to call and keep trailer another day!
DOROTHY B
Rating:
5.0
Easy in and out, friendly work staff…no complaints
LAWRENCE W
Rating:
5.0
Service was quick, friendly and professional!
ROGER D
Rating:
5.0
Fast, great service!
BEAU L
Rating:
5.0
The staff member that helped me was very courteous and helpful when I arrived. It's an easy location to get in and out of, which played a big factor in my decision.
PHILLIP C
Rating:
5.0
The front right roof had a leak. Driving through rain some things got wet.
PAMELA M
Rating:
5.0
Customer did not leave a comment.
ROBERT F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
4.0
Customer did not leave a comment.
CHRISTINA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GROVER C
Rating:
5.0
My experience could not have been easier or faster.
JAMES P
Rating:
5.0
Very helpful and friendly staff.
LISA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BARBARA R
Rating:
5.0
Customer did not leave a comment.
Francisca P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JASON R
Rating:
5.0
Customer did not leave a comment.
Marina K
Rating:
5.0
Those who answer the phone and who do hitch installs need more training.
ROGER D
Rating:
5.0
The person that received our trailer was very kinda and helpful
FRANK A
Rating:
5.0
Great service and professional people you have working thank you
AARON G
Rating:
1.0
Rented a 15’ truck for 1 day to move less than 30 minutes apart. Charged me $160 with the added insurance and not once mentioned that I was only allowed 30 miles or I would be charged extra. So went to turn it in after only 6 hours of use and was told I had to pay $50 extra dollars because I went over my 30 mile limit…. Insane.
TRISTAN C
Rating:
5.0
Customer did not leave a comment.
CYNTHIA G
|
Overall Experience
Rating:
5.0
Its all good
ARTURO V
Rating:
5.0
Customer did not leave a comment.
Kevin H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra L
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
5.0
Truck was in very well maintained, safe and worked for its purposed.
It was raining horribly for several hours, and I got delayed to return the truck about 12 minutes... system automatically charged 2 days.
i send a note to the manager asking him to consider to take one day off.
Manager not only took care of this immediately but took the time to call me to let me know. That is a good product with exceptional customer service.
You created loyal customer.
MANUEL S
Rating:
4.0
Customer did not leave a comment.
HARDY W
Rating:
5.0
Attendantcame out, had me follow him to the parking spot. We unhitched the trailer, and he said he would send me a receiptfor the return
SCOTT S
Rating:
5.0
Customer did not leave a comment.
Kari O
|
First Impressions
Rating:
5.0
Staff was friendly and helpful. Great experience overall.
SHERRELL S
Rating:
5.0
Fast service and great workers
ANTHONY F
Rating:
5.0
This particular U-Haul store has been the only one I got services from and will continue to use them for trucks and storage. They’re professional and always have what you need. I haven’t had a bad experience yet
Yvette W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve C
Rating:
5.0
Location has good inventory.
DAVID A
Rating:
5.0
From start to finish everything was very professional and were very helpful with all questions and concerns. I would recommend there services.
ARTURO S
Rating:
5.0
Customer did not leave a comment.
DILLON J
Rating:
5.0
Customer did not leave a comment.
GUY M
Rating:
4.0
Customer did not leave a comment.
DANIEL C
Rating:
5.0
Clarify the mileage, have the right equipment when reserved, and improve the app if your going to offer that as an option to rent a truck.
Larry T
Rating:
5.0
Excellent service all around
Michael M
Rating:
5.0
This location is very professional. They have clear direction for customers picking up and dropping off. The staff is always super friendly and helpful. Highly recommend!
James H
Rating:
5.0
Customer did not leave a comment.
John V
|
First Impressions
Rating:
5.0
Every time I’ve rented from here it’s always been great!! Thank you!!
GARY B
Rating:
5.0
When I I arrived, the POS system had just completely shut down. The very friendly staff worked with each customer in a speedy manner to get the problems resolved. Would highly recommend them.
Jonathan T
Rating:
3.0
I explained to Jonathan, the guy for drop off, that there was a HUGE issue with the ac and the transmission has issues. Said would give me a credit. Gave me $75! What the heck???!!! The ac would stop working for hours at a time the entire 22 hours and you are going to credit me $75?? Not acceptable
Diane H
Rating:
5.0
Customer did not leave a comment.
TIMOTHY L
Rating:
5.0
Customer did not leave a comment.
CARROL B
Rating:
5.0
The League City location team was helpful and accommodating to my time constraints. I was pleasantly surprised by this as it was much better than I had expected. I will continue to rent from this location in the future.
SCOTT L
Rating:
3.0
I had to go retrieve an employee to check-in the vehicle instead of someone seeing the vehicle pull up on the monitor. It wasn't a big deal. There were no other customers, so that wasn't the issue.
ERIC S
Rating:
5.0
Customer did not leave a comment.
LANCE W
|
Overall Experience
Rating:
5.0
Excellent service.
STEPHEN W
Rating:
5.0
Customer did not leave a comment.
NICOLE S
Rating:
5.0
Customer did not leave a comment.
Kurt R
Rating:
5.0
Customer did not leave a comment.
JAMES E
Rating:
4.0
Customer did not leave a comment.
John B
Rating:
5.0
Vehicle was in great condition. Excellent customer service from the very professional staff. Highly recommended
ALBERT W
Rating:
5.0
Customer did not leave a comment.
TROY C
Rating:
5.0
Customer did not leave a comment.
ABDOLLAH M
Rating:
5.0
Customer did not leave a comment.
MERLIN H
Rating:
5.0
N/a everyone was nice and helpful!
KARA S
Rating:
3.0
Waited 10 minutes to check in a trailer. Someone else waited for propane but finally left. Great service when I picked it up. The return service was lacking.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
JUSTIN I
Rating:
5.0
Customer did not leave a comment.
KENT B
Rating:
5.0
Service was quick, staff courteous and efficient. Trailer worked great.
JOHN W
Rating:
5.0
Very smooth
MARK S
Rating:
5.0
Customer did not leave a comment.
eric l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL E
Rating:
5.0
Excellent workers and speed of service
JOSMER R
Rating:
5.0
Customer did not leave a comment.
Fay S
|
Overall Experience
Rating:
5.0
Friendly staff. Clean vehicle. Smooth ride.
TAMMY C
Rating:
5.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Customer did not leave a comment.
WENDY G
Rating:
5.0
Customer did not leave a comment.
Jacqueline I
Rating:
5.0
Customer did not leave a comment.
TODD H
Rating:
5.0
Customer did not leave a comment.
Tyler D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Excellent service.
ALFREDO L
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
I continue to use U Haul because of the level of service and equipment available.
DAVID C
Rating:
3.0
Informed staff the trailer had lighting problems. Lady behind desk smirked and said just go outside and we will email final bill. I turned trailer in 2 days early and upon receiving trailer I was told any unused days would be refunded. That has not happened.
TIMOTHY F
Rating:
4.0
They were closed
WENDY M
Rating:
5.0
Check in was quick and easy
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
SUSAN J
Rating:
5.0
Outstanding service and all friendly and professional
STEVEN P
Rating:
5.0
Customer did not leave a comment.
STEPHEN W
Rating:
5.0
Customer did not leave a comment.
JOHN F
Rating:
5.0
Customer did not leave a comment.
denise h
Rating:
5.0
Customer did not leave a comment.
JULIE D
Rating:
2.0
The man came outside as I parked stating “ for future reference park here” in a discourteous and hurried manner and pointed to an area not very obvious to the first time returner. I had added fuel to previous level. Which per my final rental receipt appears 2 gallons shy and subsequently charged. The gas charge was one thing, but his attitude was another. Maybe he was having a bad day I don’t know, but I didn’t appreciate it. As nice as league city U-Haul looks from the outside I won’t be back there.
Sincerely
Kirt B
Kirt B
Rating:
5.0
Very simple drop-off. Friendly and helpful staff.
Joseph B
Rating:
4.0
Customer did not leave a comment.
NEIL R
Rating:
5.0
Awesome experience overall
JOICEDE M
Rating:
5.0
Customer did not leave a comment.
Jennifer R
|
Overall Experience
Rating:
5.0
everything is great, thank you very much
Andrii Z
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MATTHEW B
Rating:
5.0
Best facility I have ever used
Mark R
Rating:
5.0
Love doing business with these folks!
WILLIAM D
Rating:
5.0
always convenient easy and fast
ANDRII Z
Rating:
5.0
Customer did not leave a comment.
LARRY H
Rating:
5.0
Customer did not leave a comment.
Jay B
Rating:
5.0
Customer did not leave a comment.
Basil A
Rating:
5.0
Customer did not leave a comment.
Jean R
Rating:
3.0
Customer did not leave a comment.
Steven W
Rating:
5.0
Very nice experience everything went smoothly
Rafael G
Rating:
5.0
Customer did not leave a comment.
JEREMIAH M
Rating:
3.0
The 26 foot box truck that I rented when I went to pick it up it was dirty and the service engine light was on. I was told that the service engine light was on due to a faulty O2 sensor well 100 miles down the road, the ABS lights traction control lights come on And the Cadillac converter went out no power in the truck so they towed the truck 100 miles back to fix it the next day
William C
Rating:
5.0
Customer did not leave a comment.
BRYAN L
Rating:
5.0
Customer did not leave a comment.
DONNIE E
Rating:
5.0
They were very thorough.
STEPHEN W
Rating:
5.0
The people are very friendly. The facility is very clean, and I've recommended you to other people already.
TERRY A
|
First Impressions
Rating:
5.0
I've no suggestions, everything went very well.
MARCUS C
Rating:
5.0
Pickup and drop off was painless. They hooked everything up and took it off. Very professional and fast.
WADE A
Rating:
5.0
Customer did not leave a comment.
HAMZA A
Rating:
5.0
Customer did not leave a comment.
LUKE A
Rating:
5.0
Customer did not leave a comment.
Fonda G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth J
Rating:
5.0
Customer did not leave a comment.
Anna A
Rating:
5.0
Customer did not leave a comment.
LANCE W
|
First Impressions
Rating:
5.0
Everyone was friendly and helpful.
Linda V
|
First Impressions
Rating:
5.0
U-Haul has been a trusted house hold name
paul b
|
First Impressions
Rating:
1.0
The League City facility and it's staff are excellent. The poor rating is Uhaul itself, always raising the rent little by little, knowing they can because most will not go through the trouble to move all your stuff after you've been filling your unit over time. I believe my unit started at $39 and within a few years it was up to like $89! That's happened before with a previous unit, too.
Regina A
|
Overall Experience
Rating:
5.0
Staff was very helpful, nice, and informative! I would definitely recommend them to friends and family.
Christine B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eryn C
|
Overall Experience
Rating:
5.0
Very helpful and cooperative group of employees
Julie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damein W
|
Overall Experience
Rating:
4.0
there was a hiccup involving be able to access the unit i reserved but the person working did a great job of finding a solution that actually worked out even better for me and was able to get into the unit i needed the next day. clean facility, well lit and feels secure
kyle j
|
First Impressions
Rating:
5.0
Everyone was helpful and professional
ROBERTO G
|
First Impressions
Rating:
5.0
We felt our belongings were very safe. The facility was very clean and well maintained. When we need storage again, Uhaul will be our first choice.
Raeshell D
|
Overall Experience
Rating:
5.0
Josh was so nice helpful .. I told him so many times thanks over the phone .. he was patient and broke every thing down for me ..good communication keep it up Josh
Tashay B
|
First Impressions
Rating:
1.0
They medium store is too small and they over charge
Jimmy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis a
|
Overall Experience
Rating:
5.0
Great service and even greater facility. Access to my unit was also closer than most climate controlled facilities.
JOSHUA H
|
First Impressions
Rating:
5.0
Everyone was so helpful over the past 9 years.
Everything was spotless inside and out.
Artwork was safe and dry (hurricane Harvey)
Sorry to go - Jodi
JODI W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette W
|
Online Move In
Rating:
3.0
Prices are too high. We will only be here for a month or so. Other facilities are much cheaper for climate control and you don't have to pay for 24 hour access. The card entry is foolish...a code is highly preferred in the chance you lose the card and it's after hours.
Thomas C
|
First Impressions
Rating:
5.0
Very helpful service
TOMMY W
|
First Impressions
Rating:
5.0
Josh and his team did an excellent job at helping with all my storage needs. Never an issue
Tony S
|
Overall Experience
Rating:
5.0
The young man in there answered all my questions professionally told me what I need to know and what was best for me I like that excellent place excellent guys
Rene B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reberto E
|
First Impressions
Rating:
5.0
Christine went above and beyond to help me.
Cheryl S
|
First Impressions
Rating:
5.0
This facility is super clean, well organized, and the staff is efficient and very nice.
David W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda G
|
First Impressions
Rating:
5.0
Thank you Jonathan for a professional, kind removal of my unit.
Janet M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas N
|
Overall Experience
Rating:
5.0
Excellent service & Customer service. A++++ Experience.
ERIC D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MORGAN C
|
Overall Experience
Rating:
5.0
Great Staff
Jim L
|
Overall Experience
Rating:
3.0
Constant increases to the monthly rate is bad. Especially for long term customers like myself, dissatisfied and disappointed that U-haul doesn’t value long term and return customers with lower rates.
Devin R
|
Overall Experience
Rating:
3.0
Too many price increases that is why I moved to another facility 170 versus 243
Marc M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie O
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Keith F
|
Overall Experience
Rating:
5.0
Staff were great, especially Ian.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber F
|
Overall Experience
Rating:
5.0
person who worked with us was outstandidg!
Martha T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raven G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JULIAN B
|
Overall Experience
Rating:
5.0
Ian was awesome.
Michael S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
First Impressions
Rating:
3.0
When I went to get my stuff the staff was rude and said they would unlock my unit on Saturday, I came back on Saturday and no one had a key to my storage and so I had to go back on Monday and they were still rude! They need to learn customer service, but I would recommend you to my friends and family!
Kerri D
|
Overall Experience
Rating:
4.0
I wasn’t aware of the location of my unit; its distance from the entryway.
Wanda P
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
kevin j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demetrus S
|
Overall Experience
Rating:
5.0
They helped me and my family with no problem at all.
Michael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francis A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delores N
|
Overall Experience
Rating:
3.0
Pricing drastically increasing was awful. Everything else was good.
justin h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph N
|
First Impressions
Rating:
5.0
Very clean, employees were very friendly and helpful.
Jackie K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KOURTNEY T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin B
|
Overall Experience
Rating:
5.0
Discount for first month helps!
Andrea H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cali M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica W
|
Overall Experience
Rating:
5.0
U-Haul is the best storage units you could ever use,hands down!!!!!!
paul b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alma r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Farhan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory F
|
Overall Experience
Rating:
5.0
Could have a bigger carts for couches. Hard to get big furniture to the Far Far units
Michael C
|
First Impressions
Rating:
4.0
Parking was a headache and insufficient in League City.
Ronald M
|
Overall Experience
Rating:
5.0
I am thoroughly impressed!!
dominique w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
trisha p
|
Overall Experience
Rating:
5.0
Our experience with this storage facility was outstanding. We would definitely use them again in the future.
John B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeannette W
|
Overall Experience
Rating:
5.0
My things were stored at this facility since Hurricane Harvey in a 10x10 climate controlled unit. After finding a new home for all of my things I never had an outbreak of bugs. My furniture and boxes were in great condition. I hope not to ever have to deal with a storage facility anytime soon, but if I do I will definitely be back to this location and will tell my family and friends about them. They are conveniently located.
Rhonda S
|
Overall Experience
Rating:
1.0
Faculty auctioned off my unit that firearm in it and three generations of non replacable family photos and documents. Including deeds death certificates and other items. My family served in military and all memorabilia gone
MARVIN J
|
Overall Experience
Rating:
5.0
Yes you're 👍 right I would recommend it to a friend.
Mary L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coddy F
|
Overall Experience
Rating:
5.0
Easy move out process.
Matthew R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector G
|
Overall Experience
Rating:
5.0
All staff members went above and beyond to help me while dealing with a very tough transition. Special thanks to the manager Josh for his leadership and understanding.
Ashley L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacquetta M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim L
|
First Impressions
Rating:
5.0
one of the best
ROBERT P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julian V
|
First Impressions
Rating:
5.0
Well ran
parrish o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elizabeth T
|
First Impressions
Rating:
5.0
Five Star
briggitte m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas N
|
First Impressions
Rating:
5.0
I would and have recommended u-haul storage to my friends and family. The price was just right for my budget and convenience.
Margaret F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisca P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dean D
|
Overall Experience
Rating:
5.0
3 x repeat customer. Great customer service all the time. I have never had a bad experience, that why I keep coming back. You have a great team.
Thanks Pam
pamela k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keith F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRITTANY M
|
First Impressions
Rating:
5.0
The assistant manager was great !
Brent W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james d
|
First Impressions
Rating:
5.0
I did not need tje storage, staff was helful to cancel the storage unit for me.
Gary S
|
Overall Experience
Rating:
5.0
No problems staff very helpful.
Marline W
|
First Impressions
Rating:
5.0
I haven't used the Uhaul storage before and I'm sure I will use the unit again.
Deborah S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan T
|
First Impressions
Rating:
1.0
I have used U-Haul for every move I have made since 1989. I liked having an employee help me with the check in and our process. I’m my recent renting experience, I felt like I was going all the work that an employee should be doing for me; taking pics, uploading them, etc.
RICK B
|
Online Move In
Rating:
1.0
Last week I was promised 1 free month rent for a 10X15 storage unit by one of the staff if I pulled in with a one-way U-HAUL truck full of items. Friday, I called in ad requested them to hold a 10X15 until Monday. The guy took my name and said ok. I asked if i didn't make it on Monday but came in on Tuesday if that was ok. he said to call on Monday to let them know I would be there on Tuesday.
Monday, I drove in with a one-way 15' U-HAUL truck but was denied the 1-month free rent as promised. I was also told they had no storage unit with my name on it. GM on his shirt (don't know his name but he was short skinny and bad attitude). Kept very abruptly talking over me. Not listening to anything I said about the conversation.
A lady checked me in but was depending on him for answers.
I am a senior FST for a Pharmacy now and have been with them since 2007. I have NEVER been treated the way he treated me by a storage place. I hope to not see this guy again. He JUST FILLED ME WITH FRUSTRATION with his attitude and rudeness!
I was also told by the lady if me or one of the techs didn't check out after being on site we would get kicked out. Sounded like a threat.
Mitchel P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra M
|
Overall Experience
Rating:
5.0
The trucks and location are exceptionally clean!!! The ladies who clean that place should get a raise and other uhaul staff should go learn from them.
ANLIE K
|
Overall Experience
Rating:
5.0
Easy process and helpful staff
ALEXANDRE S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arun J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEMETRIUS T
|
Overall Experience
Rating:
5.0
Always helpful !
shirley s
|
Overall Experience
Rating:
5.0
Johnathon and his staff were ALWAYS very helpful and kind. I appreciate everything that Johnathon did for me the entire time I had my unit. I will recommend this facility to anyone who asks.
Allison D
|
Overall Experience
Rating:
5.0
Great experience. Staff was very friendly and helpful with everything.
william b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paitence k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
valerie e
|
Overall Experience
Rating:
5.0
Very impressive and loved the carts made moving boxes and sofa easier to manage ty
RAMONITA B
|
Online Move In
Rating:
5.0
Very clean area and restroom as well. Temperature always read 76. My access card had a hard time with the automatic doors. No biggie. I would use the side door.
Eugene G
|
Overall Experience
Rating:
4.0
Had to as this facility to change my payment date 4 times before and had never happen, but the manager of the League City store finally made it happen. I had to pay a month in advance even though I've been a customer for almost 2 yrs, but he finally made it happen. He also apologized for the people that didn't even document that I had made the request. And I appreciated that.
Deborah S
|
First Impressions
Rating:
5.0
Staff were quick and helpful
Michael D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ronald B
|
First Impressions
Rating:
2.0
Josh and his entire staff were very helpful to me when I first rented my 2 storage units a year ago, and also during the recent move-out process of renting U-Haul Boxes of my belongings inside my storage, to be shipped from Texas to Utah where I now reside. The climate controlled storage units kept all of my things in the same condition, as when I first rented my storage units. Thank you for all of your assistance, and the help of your colleagues during this time.
Evonne Honeycutt
07/12/23
Evonne H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenyca M
|
Overall Experience
Rating:
5.0
The unit was very clean I could have used a little more space, but I’m great full nonetheless
Margaret F
|
First Impressions
Rating:
5.0
Emily was one of the best helpers I have ever dealt with.
JAMES V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose L
|
Overall Experience
Rating:
5.0
took the time to show me around;talked about the facility before bringing up any paperwork or cost.
robert z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jenyca M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ericka F
|
Overall Experience
Rating:
5.0
Good service
Mary C
|
Overall Experience
Rating:
5.0
The staff is very professional and helpful
Debra T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward C
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
William S
|
Overall Experience
Rating:
5.0
An excellent choice
James S
|
First Impressions
Rating:
5.0
Great
David C
|
Online Move In
Rating:
5.0
The staff was friendly, professional, and saw to my every need. The moving help.com was easy and very reasonable. “You had me at hello”
louis g
|
First Impressions
Rating:
5.0
Always a great experience working with Josh and his team. The facility is always clean and the staff is always helpful!
Terry V
|
Overall Experience
Rating:
5.0
Emily was great help booking my storage unit
Gerald S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alfanzo a
|
Overall Experience
Rating:
5.0
The staff was Awesome! The assistant manager showed excellent service and I truly appreciate it. Your facility is a true example of what customer care and service is. Thanks!
Ashley L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James N
|
Overall Experience
Rating:
3.0
After returning truck to the Longpoint Dr. dropoff location they charged us $40. Called attendant at the location and he did not know why there was a $40 charge but would check and call me. He has not called me back. I want to know what the charges are for?
The Storage and Truck Rental at the League City location was a very good experience.
Craig D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianna R
|
First Impressions
Rating:
2.0
All of the staff at this location are extremely helpful. We closed out of 5x10 intending to move out. During a clean-out of a house we had resided in for 25 years we had more stuff than we realized. So we go back the next day and rent a 10x15. Each time we came in this weekend they were friendly, respectful and understanding of our situation. We did have to make one switch to a unit before we left with the keys. Again patience was the key to helping us out. I highly recommend this storage location.
Patsy B
|
First Impressions
Rating:
4.0
The storage room that I was given was too far away for an elderly couple to walk.
The unit was a 10 by 15 and only had a tiny door because it was in a corner.....due to the configuration, the unit was so dark that we had to carry flashlights on our heads to see.
maggie t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jared C
|
Online Move In
Rating:
5.0
The 15 foot truck had tons of power !!
Loved driving it.
maggie t
|
First Impressions
Rating:
5.0
Very clean. Love the marker on the ground inside the storage building to help direct you around. Staff extremely helpful and friendly.
Alison B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EMMA M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GIDGET G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Noel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIE R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kenya b
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
SERGIO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leah V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brock S
|
First Impressions
Rating:
5.0
The survey is a bit premature since not ever entering the storage area. I can say the main business area is clean and the staff are friendly.
dan h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ginger A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evelyn H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATRICIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridget M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paul B
|
First Impressions
Rating:
3.0
I was supposed to get the first month rent free and that never occurred.
David B
|
Overall Experience
Rating:
1.0
Mi contrato decía que con la renta de la troca me darían el primer mes gratis, pero me lo cobraron, el segundo mes que sería mi primer pago me cobraron $145.00 dólares pese a que yo deje mi tarjeta para que cobraran.
El dueño es discriminador y no cu.ple con los contratos u- haul,
Yo no recomiendo a ningún hispano a meterse en ese estorage.
Sara M
|
Overall Experience
Rating:
5.0
Friendly and helpful employees. Clean, secure, and easy-to-navigate facility.
Jessica W
|
Online Move In
Rating:
5.0
Both of the associates that were present during my vehicle return and storage rental were extremely helpful and outgoing. If they said they were going to do something they followed through with it while multitasking with other clients. I also noticed while I was moving items into storage that both were still helping other arriving clients after hours - Top Shelf service
Michale B
|
First Impressions
Rating:
5.0
very clean. very safe and secure feeling.
angela r
|
Overall Experience
Rating:
4.0
Did not realize I needed a card to gain access. Glad I went during office business hours
George P
|
Online Move In
Rating:
5.0
Very clean and easy to access
Nelda J
|
First Impressions
Rating:
2.0
Staff is so unfriendly it’s comical especially the one who rides around on a skate board. I would never rent here again.
James H
|
Overall Experience
Rating:
5.0
Great job keep up great work very clean location awesome staff great customer service
Jacob A
|
Online Move In
Rating:
5.0
Professional, knowledgeable & friendly.
Michael D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeremy B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samuel M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeremy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachery M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harold P
|
First Impressions
Rating:
5.0
Never had any mishaps with this storage site, out of all U-Haul storage I'd have to say that if I ever were to need to store anything again in the area I'll be back;
U-Haul in the main office kept screwing up my payment was paid, I only had to call and ask this facility and give my name, wonderful people, and no I don't work here or even associated with U-Haul.
Office hours should be a bit later for people who work 8-5 Monday through Friday and work mornings on Saturday and Sunday, but I do understand that most people don't work like that anymore other than a handful of people.
I will recommend this particular facility to everyone I know that needs storage.
Jesse H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annette K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREW V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenny T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Natalie O
|
Overall Experience
Rating:
5.0
Nicest people I have ever felt with.
Nancy P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Veronica D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Primus J
|
Overall Experience
Rating:
5.0
The place where I moved my items from wasn't up to standard but the U-Haul storage here is same price and far better
Jesse H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN L
|
Overall Experience
Rating:
3.0
There was not enough people to help. Waited 10 min before someone came back in and when he did he began helping someone else that just walked in. After the other person who had also been waiting said something to him, he became put out.
David B
|
First Impressions
Rating:
5.0
Climate control makes access a comfortable experience.
Marc B
|
First Impressions
Rating:
3.0
Only issue was my 24 hr access card did not work resulting in having to make multiple trips to access. Young man on duty was not very helpful but manager assisted when I returned and resolved the issue.
Jeania E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
migdalia s
|
Overall Experience
Rating:
5.0
We have used this location as well as the one on FM518 several times and have always been pleased with your employees and the service. Thank you
Patsy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillie B
|
Overall Experience
Rating:
5.0
Easy to reserve and pay rental.
Kathy B
|
Online Move In
Rating:
5.0
Nice and easy, good service.
DANIEL V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PABLO R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Noel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrick A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emery W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUCY G
|
Overall Experience
Rating:
3.0
This is Not Ariel
Ariel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STACIE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer L
|
Overall Experience
Rating:
3.0
Jonathan was great my only real issue is the system showed 2 10x15 units i reserved them and my reservation was accepted but when I arrived they only had one. I now have stuff at 2 different companies. 1 storage at self storage and rest at your location. I wanted everything st one place. Had the system been accurate I would not be inconvenienced.
Jeania E
|
First Impressions
Rating:
5.0
Always great service
Janice S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Floyd M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Floyd M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brittnee S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joseph K
|
Overall Experience
Rating:
5.0
The staff that is over there at this location is awesome Christine was the one that helped me she was amazing customer service was very friendly and right on point and I have recommended them to multiple of my friends you guys are awesome and very helpful and very reasonable
Marcus G
|
Overall Experience
Rating:
5.0
My issue is that the size of the storage unit very miss leading, I picked a medium that accommodate 1200sq ft of items and there is no way. I’m not sure if they gave me the wrong unit or if there was a mix up in discription but there is no way. Our largest item was a couch we had to turned up on its arm, I’m still not going to fit everything.
jodi s
|
Online Move In
Rating:
4.0
Hard to get a phone call to someone at the desk
Instead of a national answer.
MARTHA F
|
Overall Experience
Rating:
5.0
Love it so far I feel my things are safe. Thank you U Haul
Janice S
|
First Impressions
Rating:
3.0
There was constant problems with payment and I could never get through to the office by phone no matter when or how many times I called. Thankful that Josh (the manager I believe) was so understanding and runs a tight ship to get things figured out immediately through email. The facility would’ve lost our business after our free month expired if it wasn’t for his ability to keep us happy customers.
Jaci C
|
Overall Experience
Rating:
4.0
Great online move-in process, nice facility, and friendly staff. My only complaint is that in a building this size, it is ridiculous to only have ONE elevator. Maybe take some of the money used to install all the office call stations that I never saw anyone use once and put it toward a second elevator on the opposite side of the building. That would be MUCH more helpful.
Stacie C
|
Online Move In
Rating:
4.0
Excellent service! Only suggestion for improvement is that they would prorate rentals when you don't need the entirety of the remaining month. Otherwise a perfect experience!
Joshua P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Hali C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Becki L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demetrus S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenny T
|
First Impressions
Rating:
5.0
Help me a lot to have a place to keep my stuff during the covid-19 crisis and national security. Till I can get back on my feet. U-haul has always been there for me in time of movement and trouble. Thank you.
johnny r
|
First Impressions
Rating:
5.0
I really like this facility and the representatives were fantastic.
Claudette A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hardy b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patsy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERYN C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas A
|
Overall Experience
Rating:
5.0
Instructions on the keypad could have been more clear. Having to log out of the security before opening the door when they're in different places was a tad confusing at first. Other than that the experience was excellent.
Steven P
|
Online Move In
Rating:
4.0
Move in went very well.
Barbara C
|
First Impressions
Rating:
5.0
The employees here are friendly and professional and helped me in a timely manner. The location and facilities are always clean, and I would highly recommended this location to anyone.
AARON A
|
First Impressions
Rating:
5.0
I really appreciate your time. I had a great experience i just needed a pull up unit
Billy M
|
Overall Experience
Rating:
4.0
After along day of moving my last load I was unable to get in the building it was really upsetting
Kevin P
|
First Impressions
Rating:
5.0
Amazing service, honest company, really want to help you!!!
Prices are very reasonable
Joshua P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GIORGINA Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mathilda M
|
Online Move In
Rating:
5.0
Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.
Scott S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy F
|
First Impressions
Rating:
5.0
GM Josh is very helpful
MARY S
|
First Impressions
Rating:
5.0
Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.
Woendi L
|
First Impressions
Rating:
5.0
Great service...
marcus p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David G
|
Overall Experience
Rating:
5.0
The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)
Tracy H
|
Online Move In
Rating:
2.0
Everything was good but after looking around other companies offered same size unit at a better rate
Caleb C
|
Overall Experience
Rating:
5.0
I've had this storage unit for over 15 years. Never a problem.
KAREN H
|
Overall Experience
Rating:
5.0
Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.
sara g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jared g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diana m
|
Overall Experience
Rating:
4.0
My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.
Patrick C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Linda L
|
Overall Experience
Rating:
5.0
Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.
Denise B
|
Overall Experience
Rating:
5.0
We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.
Robert G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YOLANDA E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose V
|
First Impressions
Rating:
5.0
staff is friendly and responsive.
Jose V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky W
|
Overall Experience
Rating:
4.0
Security is good staff was great it felt a little warm inside though for comfort.
Caleb C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Debra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle T
|
First Impressions
Rating:
5.0
No additional comments
THOMAS F
|
Overall Experience
Rating:
3.0
The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.
ABIGAIL R
|
Overall Experience
Rating:
4.0
For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns.
Sheila.tarpley@gmail.com
Sincerely
Sheila Tarpley
SHEILA T
|
Overall Experience
Rating:
5.0
I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.
CAROL P
|
Overall Experience
Rating:
5.0
Friendly and help staff. Very good customer service.
Mark M
|
First Impressions
Rating:
5.0
If I ever need another place to store my property, I’ll definitely come back here!
STEVE W
|
Overall Experience
Rating:
4.0
.
Pamela W
|
Overall Experience
Rating:
5.0
Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you
Debra C
|
First Impressions
Rating:
5.0
Excellent
Julia m
|
First Impressions
Rating:
5.0
Friendly, clean, helpful
Jean M
|
Overall Experience
Rating:
4.0
Very nice storage.
Anna B
|
Overall Experience
Rating:
5.0
everything was great!
Jennifer K
|
First Impressions
Rating:
5.0
The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.
jared g
|
First Impressions
Rating:
4.0
Great service
Joseph F
|
Overall Experience
Rating:
4.0
I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.
Philip T
|
Overall Experience
Rating:
5.0
Thank you
george k
|
Overall Experience
Rating:
4.0
Facility was well maintained.
debbie w
|
Overall Experience
Rating:
5.0
Very clean business I will use this storage again. I buy my propane here. Easy n convenient
ROBERT O
|
Overall Experience
Rating:
5.0
had my storage for five years , was safe through Harvey . never had any issues . would use again
LISA W
|
Overall Experience
Rating:
5.0
Staff Veri respectful, unit clean. The guys are so kind and organized.
rocio a
|
Overall Experience
Rating:
5.0
Very helpful staff...
andrew h
|
Overall Experience
Rating:
5.0
Great service excellent employees. Thanks
Alvin P
|
Overall Experience
Rating:
3.0
Prices were very high compared to other storage facilities with the same accommodations.
Travis T
|
Overall Experience
Rating:
3.0
Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.
Ryan R
|
First Impressions
Rating:
5.0
Very friendly and helpful.
Gandy S
|
First Impressions
Rating:
5.0
Good experience with clean business.
Mary M
|
Overall Experience
Rating:
3.0
Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.
john c
|
Overall Experience
Rating:
3.0
Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.
richard r
|
First Impressions
Rating:
5.0
They were very helpful to me.
Brenda M
|
First Impressions
Rating:
5.0
I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.
Michael H
|
Overall Experience
Rating:
4.0
The staff was very helpful!!!
Scott B
|
Overall Experience
Rating:
5.0
Excellent customer service.
georgia l
|
Overall Experience
Rating:
5.0
Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!
DEANGELO S
|
Overall Experience
Rating:
5.0
Always the go to when I need to store stuff!
Joshua H
|
Overall Experience
Rating:
5.0
This U-Haul location is very convenient and clean and the staff is helpful.
LARRY R
|
Overall Experience
Rating:
5.0
Brian was very helpful and demonstrates great care and sincerity in helping customers.
Ed M
|
Reservation
Rating:
5.0
I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.
Miranda H
|
Overall Experience
Rating:
5.0
The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.
Penelope W
|
Reservation
Rating:
5.0
No issues
Jimmy S
|
Overall Experience
Rating:
1.0
The people who work this storage location are deserve to get fired...they are LAZY !!!!!
REYNIE M
|
Overall Experience
Rating:
5.0
Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again
SUZANNE P
|
Overall Experience
Rating:
5.0
Service people were very patient and helpful.
Adrienne B
|
Reservation
Rating:
5.0
Very helpful friendly service
Paul K
|
Reservation
Rating:
4.0
Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!
ROBIN C
|
Overall Experience
Rating:
5.0
Uhaul is an excellent place for storage and rentals.
FRANCISCA P
|
Overall Experience
Rating:
5.0
Very clean and staff was friendly and helpful.
cynthia b
|
Overall Experience
Rating:
5.0
Great
Bruce A
|
Overall Experience
Rating:
4.0
A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.
Jordan H
|
Overall Experience
Rating:
5.0
Christine was very helpful to us from the beginning of renting the storage unit until we moved out.
She was very friendly, answered all of our questions and made us feel welcomed!
OSCAR h
|
Overall Experience
Rating:
5.0
I've used the League City location many times. They do a terrific job. I highly recommend them.
MIKE G
|
Overall Experience
Rating:
5.0
Great staff and facility.
BRIAN W
|
Overall Experience
Rating:
4.0
I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.
Terethia W
|
Overall Experience
Rating:
5.0
No worries. A great place.
ALLEN A
|
Overall Experience
Rating:
5.0
We were very pleased with our storage unit for the time that we needed it.
