Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really appreciate your time. I had a great experience i just needed a pull up unit
After along day of moving my last load I was unable to get in the building it was really upsetting
Amazing service, honest company, really want to help you!!! Prices are very reasonable
Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.
GM Josh is very helpful
Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.
Great service...
The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)
Everything was good but after looking around other companies offered same size unit at a better rate
I've had this storage unit for over 15 years. Never a problem.
Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.
My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.
Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.
We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.
staff is friendly and responsive.
Security is good staff was great it felt a little warm inside though for comfort.
No additional comments
The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.
For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley
I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.
Friendly and help staff. Very good customer service.
If I ever need another place to store my property, I’ll definitely come back here!
.
Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you
Excellent
Friendly, clean, helpful
Very nice storage.
everything was great!
The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.
Great service
I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.
Thank you
Facility was well maintained.
Very clean business I will use this storage again. I buy my propane here. Easy n convenient
had my storage for five years , was safe through Harvey . never had any issues . would use again
Staff Veri respectful, unit clean. The guys are so kind and organized.
Very helpful staff...
Great service excellent employees. Thanks
Prices were very high compared to other storage facilities with the same accommodations.
Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.
Very friendly and helpful.
Good experience with clean business.
Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.
Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.
They were very helpful to me.
I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.
The staff was very helpful!!!
Excellent customer service.
Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!
Always the go to when I need to store stuff!
This U-Haul location is very convenient and clean and the staff is helpful.
Brian was very helpful and demonstrates great care and sincerity in helping customers.
I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.
The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.
No issues
The people who work this storage location are deserve to get fired...they are LAZY !!!!!
Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again
Service people were very patient and helpful.
Very helpful friendly service
Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!
Uhaul is an excellent place for storage and rentals.
Very clean and staff was friendly and helpful.
Great
A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.
Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!
I've used the League City location many times. They do a terrific job. I highly recommend them.
Great staff and facility.
I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.
No worries. A great place.
We were very pleased with our storage unit for the time that we needed it.
