Customer Reviews for U-Haul Moving & Storage of League City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of League City

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael N.
Rating:

Customer did not leave a comment.

Jerry L.
Rating:

It was the worst experience ever!! Service was the worst ! Went there twice to buy moving supplies and to check on our storage unit and truck! Was told all good on schedule! Then day of already stressful moving day got at location and they had our unit all messed up suppose to have two units side by side ! Got there they had no knowledge of our reservation! We had four men waiting to unload our truck plus a friend trying to park the big truck! Waiting and waiting for them to find our unit! No one cared no one showed us where to park and it took around an hour to finally find us one unit available! Then they told us our truck was not going to be there and that we were going to have to drive 30 minutes each way to get it the next day to start our move to Las Vegas! Needless to say at that point I was so very upset that we went with another company to rent a truck ( Penske) they were great found us a truck in one day and less expensive! So you guys lost that income! But what really upset me was I went and talk with the MANAGER and he had the nerve to say “Well we found you a unit what is the big deal “ Never cared that I suppose to have two units and had to stuff all our stuff into one! And that we were paying movers to do nothing while they were looking for us one! Can not believe so un professional and uncaring ! Lost our reservation but most of all really did not care!!!!!

Mark B.
Rating:

Customer did not leave a comment.

Joseph F.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Ornella F.
Rating:

Customer did not leave a comment.

CLEOTHA E.
Rating:

Customer did not leave a comment.

Donald R.
Rating:

YOU NEED A NEW MANAGER. Have dealt with him on 3 different rentals. He has no manors, is a total jerk, doesn't care at all about the customer or U-Hauls reputation. Is only worried about HIMSELF. He is very heady, smart mouthed, totally condescending to the customer, and is a total pain to deal with. I live less than two miles from this location but will travel to another if I need any trailers or trucks. HE MAKES A LOT OF MISTAKES AND BLAMES HIS OTHER EMPLOYEES FOR HIS MISTAKES. IS A VERRRRRY SORRY BOSS. DO NOT WASTE YOUR TIME WITH THIS LOCATION😡😡😡😡😡

Gerald B.
Rating:

Excellent service. I will use this location again.

ANDREW R.
Rating:

Customer did not leave a comment.

Sam F.
Rating:

We rented an appliance dolly and. The upfront employee was very cordial and helpful. Will always use Uhaul in the future.

Robert G.
Rating:

Went to return the hitch, and a girl was attending me, she said she'd go unhitch the trailer, I followed her out then she said "let's get you checked out." So we go back and get me checked out, and tells me that one of the workers has already unhitched the trailer, it wasn't unhitched, so I get back in line to let her know, and now there's (2) in front of me....I go back outside in the rain and it's still not unhitched, after being in line again I go out and finally someone unhitches the trailer!

WILLIAM T.
Rating:

Very helpful with electrical problem & rental

Crystal K.
Rating:

Customer did not leave a comment.

Leanne S.
Rating:

Customer did not leave a comment.

Mitzi L.
Rating:

Miles charged should be the same at all locations.

KERRY M.
Rating:

Customer did not leave a comment.

Gregory C.
Rating:

Customer did not leave a comment.

David H.
Rating:

Customer did not leave a comment.

KAREN G.
Rating:

Josh is the manager, he is very rude, he outright lied to me & said my card had been charge at the return of the vehicle, it was not because any charge would show as pending in my account & I got a text saying I had an outstanding balance, I was disputing some of the charges because I was told by some store employee that I owed $160 & it showed my outstanding balance as $293.60 & after he called me I told him I would call in to make the payment because I was at the dr's - he charged my debit card & added a late payment fee (if he charged it when it was returned there would be no late payment fee). When I realized he charged my debit card (it showed as a pending charge), I called to ask them to reverse it and allow me to pay with the card I intended to use, of course josh wasn't there so he called me back the next day & was extremely rude, refused to reverse the charge & allow me to pay with a different card & told me that it was charged when it was returned (lie due to late payment fee)! He would not remove the late payment fee! I DO NOT recommend that anyone does business with dishonest people!

VIRGINIA R.
Rating:

Customer did not leave a comment.

Shana D.
Rating:

Customer did not leave a comment.

Merritt L.
Rating:

Nothing! Same thing. Everything went smooth and fast.

Kathy B.
Rating:

Customer did not leave a comment.

SAMI D.
Rating:

Customer did not leave a comment.

Kyle C.
Rating:

The wheel alignment on the truck was very bad and it pulled to the right badly while driving the air conditioning filter probably needed to be replaced because it smelled bad and the windshield washer fluid was in operative and I had to stop and clean the windshield by hand a few times.

Kelley G.
Rating:

Jacob was very quick and efficient my first time there and will definitely be back thank you

Richard R.
Rating:

Customer did not leave a comment.

Gerald M.
Rating:

Customer did not leave a comment.

Sharad K.
Rating:

Awesome service at this location. I have always had good experience every i rent from this location.

Reed R.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

James L.
Rating:

Great service!

DOUGLAS T.
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

Great and curious service The only downside was 20 min on hold to talk to someone

Mark W.
Rating:

we came back at a few minutes before closing time, the guy there basically would not help us because he was busy. we checked ourself out and left trailer

Donald S.
Rating:

Customer did not leave a comment.

Kathy B.
Rating:

Wonderful staff!

Pamela M.
Rating:

Customer did not leave a comment.

Cindy V.
Rating:

Customer did not leave a comment.

Peggy F. | First Impressions |
Rating:

Customer did not leave a comment.

Steve J.
Rating:

Customer did not leave a comment.

Greg R.
Rating:

Customer did not leave a comment.

Jesse G.
Rating:

I would rather drive to league city, to rent from uhaul, than deal with the rude lady on Saturday morning in the Baytown location. She was so rude, that I literally just walked out, before I would have said something, not so nice and I live 7 minutes away from the uhaul location.

Thomas C.
Rating:

Customer did not leave a comment.

Orlando R.
Rating:

Thanks for your service.

Misty B.
Rating:

Customer did not leave a comment.

Gary E.
Rating:

Customer did not leave a comment.

SAMMY S.
Rating:

I am told that all your vehicles are Sanitized upon return. But Please make sure that the VEHICLE'S WINDOWS AND MIRRORS ARE CLEANED! Please help out ... dirty widows and mirrors are an obstruction to vision and safety ...!

Misty B.
Rating:

Customer did not leave a comment.

ANTHONY W.
Rating:

Customer did not leave a comment.

DARLENE G.
Rating:

Courteous, professional, very helpful.

julio L.
Rating:

Customer did not leave a comment.

KYLE F.
Rating:

great service

MARY S. | First Impressions |
Rating:

GM Josh is very helpful

Reinhard V.
Rating:

Customer did not leave a comment.

Stanley B.
Rating:

After I complete all rental information and check in online. It would be nice to come in the lot. Hook up to trailer and simply complete transaction right there without having to go inside and wait a long time in line to finalize zp rental

Woendi L. | First Impressions |
Rating:

Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.

Michael F.
Rating:

They opened the doors on time ... and friendly !

marcus p. | First Impressions |
Rating:

Great service...

Sue L.
Rating:

For hitch installs on a car, they only have manual metal ramps - they back up your car onto the ramp. They didn't pay attention to the front bumper as they backed up my car and scratched the heck out of my custom sport bumper and under carriage against the ground. And then couldn't install the hitch. And provided no compensation or any repair options - they just handed me a flyer and said "You can make a claim if you want' without so much as an apology. So yeah, avoid this place.

Donald W.
Rating:

Customer did not leave a comment.

Cynthia R. | First Impressions |
Rating:

Customer did not leave a comment.

Charles W.
Rating:

They were very nice and helpful

KIM C.
Rating:

Customer did not leave a comment.

Zachery M.
Rating:

The truck was not clean the inside of the windsheild and the dash was all greasy and i couldnt see when it got dark outside due to the headlights aimed to high and the truck didnt like to shift into overdrive when i got on the highway. And when i went to drop the truck off the app wouldnt work and when i tried to call customer service nobody answered the phone

Antonio S.
Rating:

Staff was very helpful and nice

Diane O.
Rating:

Customer did not leave a comment.

Edgar C.
Rating:

Customer did not leave a comment.

Dave C.
Rating:

Customer did not leave a comment.

Janet W.
Rating:

Nothing

Julie P.
Rating:

Customer did not leave a comment.

Sasha G.
Rating:

Customer did not leave a comment.

Sean S.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Quick in and out at this location. Did on line and the rest was a breeze.

PILAR JR A.
Rating:

Customer did not leave a comment.

Glen B.
Rating:

This location is convenient and always has the equipment I need. Courteous staff.

Ronald G.
Rating:

The employees that works the front desk needs to Improve in customer service. Very unfriendly and disrespectful!

Johnny J.
Rating:

Customer did not leave a comment.

Katelynn B.
Rating:

Easy drop off.

Joel I.
Rating:

This comment does not apply to the location but to the owner of the U-Haul application / web site. I received a text to complete my check in by clicking on a link. Once at the mobile web site, when attempting to upload my drivers license, the site just spun, i.e., after attempting to upload my license photo the site just spun. Wasted time trying multiple times to do this.

Darren D.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Employee who helped me was friendly and knowledgeable. I would use this location again.

ROBERT G.
Rating:

Customer did not leave a comment.

Desi S.
Rating:

Customer did not leave a comment.

Kufre E.
Rating:

Customer did not leave a comment.

LUCILLE M.
Rating:

When calling to cancel contracts the individual taking call should give confirmation code. Or corporatipn should come up with a system for cancelling/ending contract that verify to the customer the message has been completed. Thanks Lucille McGaskey

Eliseo E.
Rating:

OUTSTANDING PEOPLE (i used capital letter because they were soooooo helful)

TIMOTHY A.
Rating:

Customer did not leave a comment.

PEDRO A.
Rating:

Online reservation was seamless. Pickup and return were just as easy with good safety practices in place. Would definitely recommend and will definitely be back.

Matthew L.
Rating:

Customer did not leave a comment.

Joseph C.
Rating:

Customers waiting time would be better if there was door alarm when the doors open customer enters inside you couldn't see them because of all the Products surrounding the desk so that slows the process down because know one knows your standing their It can be improved

Vincent M.
Rating:

My only problem was the guy that waited on me when I was leaving and the next morning was impatient and acted like he did not want to answer the question I had about the air conditioning needing some freon and about the way I return the vehicle because he was too busy.

James G.
Rating:

Awesome as usual!

Vladislav G.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

The new vehicle issued had 151,000 miles with multiple issues. The A/C did not work, sounds like power steering was going out, the lock for the back was missing, and many more to list. However, the staff was very courteous and apologetic for issues. The staff was excellent but the equipment from UHaul was substandard.

Jeff M.
Rating:

Customer did not leave a comment.

Tonya W.
Rating:

Trailer was returned in KINGSVILLE Texas, we did not receive anything to check-in truck where we dropped it off. 2415 E. Caesar Ave. KINGSVILLE, Texas

JAMES P.
Rating:

Customer did not leave a comment.

Valarie P.
Rating:

I rented a truck 20 ft. @ LaMarque Uhaul , was told to pick it up the next day @ TEXAS City Uhaul on 9th St. @ 6pm. Arrived at 5 pm to pick up truck, Uhaul was closed, no one on site, no truck & no notice or response when I called several Uhaul office. LaMarque office didn't know what to tell me. They did not have an answer for me. Finally a scheduler called and sent me to League City Uhaul, 16 miles away. League City was very professional and appolgized for the mistakes made at LaMarque & TEXAS City Uhaul. No, I would not refer Uhaul to anyone.

David G. | Overall Experience |
Rating:

Customer did not leave a comment.

Leslie M.
Rating:

Hassle free, in and out was a breeze. Thank YOU.

Barbara F.
Rating:

was miss informed about the damage protection, paid for it and did not get my items covered

Rolland D.
Rating:

Online return gets a 0.5 out of 5. Had to call next day to verify return completed correctly and I wasn't overcharged

DONALD EARL O.
Rating:

It concerns me that the Brake Systems are not kept up on these trailers. It also concerns me that the employees think the brakes are for emergency use will work without Brake Fluid.

Rickie A.
Rating:

Customer did not leave a comment.

Tracy H. | Online Move In |
Rating:

The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)

Caleb C. | Overall Experience |
Rating:

Everything was good but after looking around other companies offered same size unit at a better rate

KAREN H. | Overall Experience |
Rating:

I've had this storage unit for over 15 years. Never a problem.

sara g. | First Impressions |
Rating:

Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.

KEN K. | Overall Experience |
Rating:

Customer did not leave a comment.

jared g. | Overall Experience |
Rating:

Customer did not leave a comment.

diana m. | Overall Experience |
Rating:

Customer did not leave a comment.

Patrick C. | Online Move In |
Rating:

My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.

Linda L. | Overall Experience |
Rating:

Customer did not leave a comment.

Denise B. | Overall Experience |
Rating:

Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.

Robert G. | First Impressions |
Rating:

We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.

YOLANDA E. | Overall Experience |
Rating:

Customer did not leave a comment.

Jose V. | First Impressions |
Rating:

Customer did not leave a comment.

Jose V. | First Impressions |
Rating:

staff is friendly and responsive.

Becky W. | Overall Experience |
Rating:

Customer did not leave a comment.

Caleb C. | First Impressions |
Rating:

Security is good staff was great it felt a little warm inside though for comfort.

Debra C. | Overall Experience |
Rating:

Customer did not leave a comment.

Michelle T. | First Impressions |
Rating:

Customer did not leave a comment.

THOMAS F. | Overall Experience |
Rating:

No additional comments

ABIGAIL R. | Overall Experience |
Rating:

The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.

SHEILA T. | Overall Experience |
Rating:

For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley

CAROL P. | Overall Experience |
Rating:

I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.

Mark M. | First Impressions |
Rating:

Friendly and help staff. Very good customer service.

STEVE W. | Overall Experience |
Rating:

If I ever need another place to store my property, I’ll definitely come back here!

Pamela W. | Overall Experience |
Rating:

.

Debra C. | First Impressions |
Rating:

Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you

Julia m. | First Impressions |
Rating:

Excellent

Jean M. | Overall Experience |
Rating:

Friendly, clean, helpful

Anna B. | Overall Experience |
Rating:

Very nice storage.

Jennifer K. | First Impressions |
Rating:

everything was great!

jared g. | First Impressions |
Rating:

The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.

Joseph F. | Overall Experience |
Rating:

Great service

Philip T. | Overall Experience |
Rating:

I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.

george k. | Overall Experience |
Rating:

Thank you

debbie w. | Overall Experience |
Rating:

Facility was well maintained.

ROBERT O. | Overall Experience |
Rating:

Very clean business I will use this storage again. I buy my propane here. Easy n convenient

LISA W. | Overall Experience |
Rating:

had my storage for five years , was safe through Harvey . never had any issues . would use again

rocio a. | Overall Experience |
Rating:

Staff Veri respectful, unit clean. The guys are so kind and organized.

andrew h. | Overall Experience |
Rating:

Very helpful staff...

Alvin P. | Overall Experience |
Rating:

Great service excellent employees. Thanks

Travis T. | Overall Experience |
Rating:

Prices were very high compared to other storage facilities with the same accommodations.

Ryan R. | First Impressions |
Rating:

Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.

Gandy S. | First Impressions |
Rating:

Very friendly and helpful.

Mary M. | Overall Experience |
Rating:

Good experience with clean business.

john c. | Overall Experience |
Rating:

Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.

richard r. | First Impressions |
Rating:

Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.

Brenda M. | First Impressions |
Rating:

They were very helpful to me.

Michael H. | Overall Experience |
Rating:

I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.

Scott B. | Overall Experience |
Rating:

The staff was very helpful!!!

georgia l. | Overall Experience |
Rating:

Excellent customer service.

DEANGELO S. | Overall Experience |
Rating:

Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!

Joshua H. | Overall Experience |
Rating:

Always the go to when I need to store stuff!

LARRY R. | Overall Experience |
Rating:

This U-Haul location is very convenient and clean and the staff is helpful.

Ed M. | Reservation |
Rating:

Brian was very helpful and demonstrates great care and sincerity in helping customers.

Miranda H. | Overall Experience |
Rating:

I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.

Penelope W. | Reservation |
Rating:

The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.

Jimmy S. | Overall Experience |
Rating:

No issues

REYNIE M. | Overall Experience |
Rating:

The people who work this storage location are deserve to get fired...they are LAZY !!!!!

SUZANNE P. | Overall Experience |
Rating:

Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again

Adrienne B. | Reservation |
Rating:

Service people were very patient and helpful.

Paul K. | Reservation |
Rating:

Very helpful friendly service

ROBIN C. | Overall Experience |
Rating:

Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!

FRANCISCA P. | Overall Experience |
Rating:

Uhaul is an excellent place for storage and rentals.

cynthia b. | Overall Experience |
Rating:

Very clean and staff was friendly and helpful.

Bruce A. | Overall Experience |
Rating:

Great

Jordan H. | Overall Experience |
Rating:

A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.

OSCAR h. | Overall Experience |
Rating:

Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!

MIKE G. | Overall Experience |
Rating:

I've used the League City location many times. They do a terrific job. I highly recommend them.

BRIAN W. | Overall Experience |
Rating:

Great staff and facility.

Terethia W. | Overall Experience |
Rating:

I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.

ALLEN A. | Overall Experience |
Rating:

No worries. A great place.

jeff k. | Overall Experience |
Rating:

We were very pleased with our storage unit for the time that we needed it.

No reviews have been submitted for this location.

Back
To Top