Customer Reviews for U-Haul Moving & Storage of Leavenworth

459 reviews

4820 S 4th St   Leavenworth, KS 66048
(Next to The Home Depot)

(913) 828-0743

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 828-0743

4820 S 4th St
Leavenworth, KS 66048
(Next to The Home Depot)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Either make everything a $100 deposit or drop it for customers wanting to use cash.

David P. 
Rating:
5.0

This location has great and respectful employees!

Donald B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I couldn't get the internet site to work with taking a picture. I still don't know what the problem was. Other than that it was a good experience. Very easy.

Derrick S. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
1.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

The website needs serious work. The website would never find my location, even after following the instructions to allow it to. I also called your “24/7” hotline for assistance, yet no one picked up after 30 mins. I ended up having to drop off the truck without outprocessing. In regards to the location, there were at least four vans available, however the locations inventory showed as none available. FYI, the vans were parked there when I picked up and returned the truck. I a

courtney C. 
Rating:
5.0

Customer did not leave a comment.

Cole B. 
Rating:
5.0

NA

judy R. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Great! Gentlemen were extremely helpful...

jerri R. 
Rating:
5.0

Customer did not leave a comment.

Chrisandra H.  |  Overall Experience 
Rating:
1.0

Not so much the place we got it but the uhaul company itself is absolutely horrible and I mean horrible. You ask questions and they give one answer so when you do how they answered your question they then turn around and act like they are never wrong. Can't ever call the uhaul line either cause nobody ever andni mean ever answers the phone so you drive 30 mins to the nearest facility that you need to talk to someone and they arent professional and they say they've been answering calls but clearly weren't when I sat on the phone for about 30 mins waiting for someone to answer. Then when we finally got one person to answer out of the 4 times I called they were rude as well and we told them to switch drop off location to our storage facility cause r&s said that doing that and dropping off the truck there would be fine they utterly mess that up as well cause I mean I'm just guessing this is the whole motto for uhaul now. This was my first ever time renting a uhaul and I will never I repeat NEVER FLIPPING RENT UHAUL AGAIN AND I WILL ALWAYS PERSUADE ANYONE I CAN TO STAY AWAY FROM RENTING UHAUL AND I WILL PUT THIS REVIEW ON EVERYTHING.

Jacob C. 
Rating:
5.0

Only if all the fees are up front. We returned the vehicle and two days later had an additional charge on our card with NO EXPLANATION! I had sent an email asking for verification of return and heard nothing.

Richard C. 
Rating:
3.0

The man had to create a new contract when I had one on line. Had trouble getting right truck. I can't get hold of anyone about charges.

Virginia H. 
Rating:
5.0

James was very helpful I'm hooking up the trailer

Ronald H. 
Rating:
5.0

The lock that was provided for the back did not operate. I had to use one of my own it just needs to be replaced

Alfred W. 
Rating:
5.0

We decided to see if U-Haul was open on Easter Sunday. We were amazed that it was and our experience with Amanda's assistance was over and beyond our expectations. Amanda was incredibly helpful, understanding and found a solution that worked for us. Amanda's knowledge and assistance totally sealed the deal on us deciding to go with a self service move.

TIMOTHY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

The manager was wonderful!

Michael S. 
Rating:
2.0

Half of the equipment I rented was not in the truck, had to come by hours later to get an appliance dolly. When returning the service rep was very rude and made it seem as though I had just taken the equipment instead of understanding that her facility never provided what was paid for.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
3.0

The passenger door was open when I did a walk around during pick up. I had to ask the gentleman many questions including where the truck was.

Mindi H. 
Rating:
4.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Staff was exceptionally helpful, and accommodating to my needs and changes, with no questions. Thank you!

Ronda S. 
Rating:
1.0

Had to walk around for 15 minutes to find it, staff had no intention of helping. Also gas reading was horribly wrong in their favor. When asked to correct this, they instructed me that I had to report it via text, eating 30 minutes into my rental and moving time. Never again.

John C. 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

Everything was smooth & effortless. I wouldn't change a thing.

Lana P. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Have rented at this location twice. Friendly/professional people working here. Make it easy to check out and return.

James V. 
Rating:
3.0

Customer did not leave a comment.

Emanuel M. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

The trailer was clearly old and leaked. I have rented UHaul trailers at least 5 times in the past three years and never had one leak like this. I know they aren't water proof but everything on the top half of the trailer was soaked including mattresses. The trailer should be taken out of service. Additionally the door did not slide smoothly and the tie down rings were missing on parts of the trailer.

Frank V. 
Rating:
3.0

Customer did not leave a comment.

Franklin J. 
Rating:
5.0

Always amazing!!

April W. 
Rating:
5.0

Teresa, Jerry, and the other guy working at the counter (didn't get his name) were fantastic!! Friendly and helpful. We rented the pickup and got some boxes. Equipment was clean and well maintained. Fast and easy. Thank you!!

April W. 
Rating:
5.0

Customer did not leave a comment.

Edward E R. 
Rating:
1.0

Was never sent anything to properly check in spent 40 dollars putting gas in tank was still charged an extra 52 dollars

Deavion P. 
Rating:
5.0

Nothing. Customer service awesome. Teresa explained everything thoroughly and was extremely helpful during stressful event. Would highly recommend.

MARY T. 
Rating:
4.0

The new check-out check-in is great saves time

JOHN K. 
Rating:
3.0

Service was very sub-par here. The 2 people working looked as if the absolutely hated their jobs, and didn't want to help the guests. Super annoying too that the trucks advertised as $19.99 rental and of course I understand the mileage charge and all but the total was over $100.00 for the smallest truck.

jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernice G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

The folks working the front desk were very helpful in finding me what I needed, and I appreciate the help getting the trailer connected to my vehicle.

David M. 
Rating:
4.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Your online check in was tedious and didn't work. I went through the whole process and got to the point where I was supposed to receive the text to get the key. A text came saying you needed to call me shortly. I waited 20 minutes and no call so I called in and got cut off immediately. I called again and talked to an unpleasant girl who said she didn't have the photos and I needed to do the whole process again. I hung up and went inside. The inperson rep was very nice and had all the info on her screen. I had the key in 5 minutes and was gone. Your online process needs a lot of work. I won't do that again.

Frank M. 
Rating:
5.0

Great service. Excellent truck.

Iris A. 
Rating:
5.0

Customer did not leave a comment.

WALTER E. 
Rating:
5.0

Customer did not leave a comment.

Pam G. 
Rating:
5.0

Great Customer Service and storage facilities are well maintained.

HERBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andera W. 
Rating:
5.0

Customer did not leave a comment.

britt j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Teresa W. was exceptional. Very professional and knowledgeable about everything. She was a great help and everything was smooth.

Dan N. 
Rating:
5.0

Excellent service, friendly manager. Truck was ready on time, and glad to see social distancing and masks!

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Work on the app we use to check in after closing. It took 5 times before it would go through 🤪 But the store was excellent and Teresa Osborne was VERY professional and efficient. Thank you!!

KATHY K. 
Rating:
5.0

Friendly staff

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Great experience friendly staff

KARL H. 
Rating:
1.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
5.0

Professional and prompt service

Billy M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

In the beginning (when trying to secure business) the staff, manager Teresa was very informative and nice. Toward the end, and/or when trying to secure a different space, I was told corporate held spaces, nor would they communicate timely, which cost me an additional $39.95 (month storage)by being a day outside of the grace period and there was no pro rate as per one of the representatives. When trying to rent a trailer, another representative was pushing a lot of buttons and not communicating what was being done, states that my information is not in the system (sounds fraudulent and indicative of mischievous activities). You're in a customer service roll, you deal with customers, you have to talk to people, have them understand what you're doing... You are the face of uHaul. Thus far, unsatisfactory performance all the way around. Disappointed!

courtenay r.  |  Overall Experience 
Rating:
5.0

Staff were friendly and efficient. Pick up and drop off were both quick and easy.

Robert G. 
Rating:
5.0

The manager waited on us we rented a 20 ft moving van. She had us the van very quickly. The same on return. Thanks for making my move so easy.

Edward J. 
Rating:
5.0

Staff was very helpful and friendly. They took the time to explain all the details to me. I appreciate the quality of professionalism and courtesy.

Tanyta M.  |  First Impressions 
Rating:
5.0

Best moving/storage experience. Management is top notch and made sure I was taken care of. I will only use and recommend this U-Haul location in Leavenworth.

Joshua B.  |  Overall Experience 
Rating:
5.0

Easy access. Clean. Well lit.

John B.  |  Overall Experience 
Rating:
1.0

I was horrified that none of the 3 different staff members I had to interact with were masked. If I had not absolutely needed the trailer yesterday, I would have left because of the unnecessarily dangerous situation this location put me in by requiring that I come into an office with maskless, not socially distanced people in an area where covid cases are spiking. Unacceptable business practice.

Kathryn J. 
Rating:
5.0

It would be nice if I could access my unit 24/7 or at least till midnight but besides that I love this facility especially the garage that allows you to get out of the weather while you load and unload!

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
5.0

Wolfgang was very quick to greet my at the check out lane. Very nice and friendly

Terence M. 
Rating:
4.0

Great service!

Florence K. 
Rating:
5.0

Customer did not leave a comment.

Tianshi L. 
Rating:
5.0

Customer did not leave a comment.

Joshua B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleea B. 
Rating:
5.0

The truck ramps could be better

RICK T. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

I was well treated and they were excellent with doing my information.

Ivey H. 
Rating:
3.0

Customer did not leave a comment.

Dustin G. 
Rating:
5.0

That is the largest u-haul place I've seen. Customer service was outstanding and the checking process was well organized

Christopher H. 
Rating:
2.0

Our 10x20 storage unit was not 10x20, rather two 10x10 units. This was not disclosed anywhere. One of the first units we were assigned had a pole going right through the middle of the unit, taking up space and usefulness. Pricing on our map of units was inaccurate (according to the worker.) We were able to exchange units but the set up was far less than ideal for moving a 26 ft Uhaul worth of items to storage. Very narrow hallways & one 10x10 unit had a large roll open door, while the other 10x10 unit had a much smaller walk through door making it very difficult to maneuver large items.

Sara H.  |  First Impressions 
Rating:
5.0

Everything was perfect including the staff!

Chrisandra H. 
Rating:
2.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The staff were fast, friendly & very informative about all U-Haul has to offer.

Jeffrey R. 
Rating:
5.0

The drop off process was just as great as the pick up process. Awesome people! *****

Martha S. 
Rating:
5.0

Customer did not leave a comment.

DANIELJEROME F. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Staff members were very polite and helpful as well as friendly.

Nina H. 
Rating:
5.0

Perfect experience. Well organized. Will definitely do business there again.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Just keep doing what you're doing. The whole episode was effortless!! ⭐️⭐️⭐️

Lizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
5.0

Very pleased with everything. Customer service was excellent!!

Shana B. 
Rating:
5.0

Awesome drop off experience!

Kimberly D. 
Rating:
5.0

everyone was friendly and courteous.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Michael U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Great location. Very clean. Community share. Easy access with convenient truck access. Great people.

ronald g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

My rental went well,the manager was great with checking everything ok before I left and found something and had it swapped out and also supplied an adapter at no charge I will be back

Robert H. 
Rating:
4.0

Customer did not leave a comment.

kennith S. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
1.0

I will never use this location again for a storage facility. I am so unhappy! And I will never recommend to any of my friend or family!!

Lacey C.  |  First Impressions 
Rating:
5.0

Very friendly!

Terry H. 
Rating:
5.0

Customer did not leave a comment.

FLOYD C.  |  First Impressions 
Rating:
5.0

Teresa treated me very well! Very knowledgeable and friendly! Here staff were second to no one!!’ Great Job!

Charles w.  |  First Impressions 
Rating:
5.0

best uhaul exp I've ever hah

Terry H.  |  First Impressions 
Rating:
5.0

Personel were knowledgeable and friendly.

James J.  |  First Impressions 
Rating:
4.0

THere was a red tag on the door saying "do not rent. Rat trap missing." pretty disconcerting.

Michelle H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charity F.  |  First Impressions 
Rating:
5.0

Great staff and great facility!!!!!!!!!

Aubrey C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya W.  |  Overall Experience 
Rating:
5.0

Teresa and her team are absolutely AMAZING! Over the years I have has several storage units and never has the staff been as wonderful as this one. Thank you all so, so, so much!

DANELLE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Calvin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy D.  |  Overall Experience 
Rating:
5.0

Great customer service.

Daniel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

The staff members we interacted with throughout the whole process---Teresa, Ali, and Jason---were exceptional. They relieved a big part of the stress of a big move. They should all be commended for their professionalism, courtesy, kindness, and eagerness to provide the very best customer service.

RICHARD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis T.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful.

Justin B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William V.  |  First Impressions 
Rating:
3.0

I had a great experience in the store. The staff was friendly and helpful. One of the members spent a good amount of time trying to resolve an issue higher ups in the company had made. Ridiculous that I reserved a unit and the store was unable to get me that unit because of flaws in the Uhaul system. Now, I had a truck full of stuff. So I had to spend more money to get a unit size I didn’t make the reservation for! Like that’s not my issue y’all messed up! Big props to Ali who was working at the time. I was searching for other storage places when he told me the news. However, he was able to find me a similar unit and really sold me with his customer service.

Montezia S.  |  First Impressions 
Rating:
5.0

Very clean and neat building . I lost my card my uhaul card I dropped it there I think somewhere next to the box 1679

Bruce F.  |  First Impressions 
Rating:
5.0

This is the best storage place i ever been to.

Deborah G.  |  First Impressions 
Rating:
5.0

The clerks were very helpful and pleasant to work with. They are two fine young me who take pride in what they are doing.

Maximilian e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana N.  |  First Impressions 
Rating:
5.0

Great staff

James B.  |  Overall Experience 
No reviews have been submitted for this location.

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