Customer Reviews for U-Haul Moving & Storage of Leavenworth

1,157 reviews

4820 S 4th St   Leavenworth, KS 66048
(Next to The Home Depot)

(913) 828-0743

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(913) 828-0743

4820 S 4th St
Leavenworth, KS 66048
(Next to The Home Depot)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I don't know where to begin. I was always met with a smile and I was given full attention to my desires. Then when I found I needed a place that was easily assessable I was easily relocated to that storage room. I could not have asked for greater Customer Service. Thank YOU!!

Linda W.  |  Overall Experience 
Rating:
5.0

Theresa and the team were great!

John W. 
Rating:
5.0

Terri, Theresa, Cory and Garrett where super friendly. Cory helped with the transport. Garrett made check in with the truck fast and easy. Terri and Theresa fast tracked my month of storage.

toi M. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  Overall Experience 
Rating:
5.0

Staff were always helpful

Kenneth Z.  |  Overall Experience 
Rating:
5.0

There's no other company we use but U- Haul. They have the best trucks.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

Katrina S.  |  First Impressions 
Rating:
5.0

Great customer service. Very flexible as I changed pickup times due to the first snowfall of the season. Truck was a sweet ride.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Necole J.  |  Overall Experience 
Rating:
5.0

Not charge people $149.00 deivery.

William M. 
Rating:
5.0

Customer did not leave a comment.

ESTHER J.  |  Overall Experience 
Rating:
5.0

I had a very friendly and helpful man when I picked up my rental. It was a very quick encounter. No problems.

Les M. 
Rating:
5.0

Easy, fast and nice workers. Will definitely use UHAUL more often!

Kylie D. 
Rating:
5.0

Teresa is an awesome manager!

Allan P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

When I dropped off the U-Haul, they were terrific!!!

corolyn F. 
Rating:
5.0

Customer did not leave a comment.

TriciA S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
1.0

My hitch install was paid for in advance. I was told they wouldn't do it for fear of the car damage .I was sent to a second location and after they tore my car apart they discovered it was the wrong hitch I was told it would be another week or two. In addition to the time I had already waited for this installation. I now have another appointment and waiting for the installation. Not once was a discount for inconvenience offered or considered. I will go through with install but I will never use U-Hauk again or recommend you company!

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Haley A. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

Building is kept very clean. I had no problems at all with the multiple units I used. Also had UBoxes stored there for several months without any issues. Everyone I spoke with in the office was cheerful and helpful. The only suggestion I would have is to have some trash bins added. There was no trash can available for disposing of, even small, items.

Amy T.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Tim M. 
Rating:
5.0

The staff was very friendly and helpful. They accommodated my needs and wants. They saw you it that we were fully ready.

Kenneth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Kirby B. 
Rating:
5.0

Nothing. Great service, knowledgeable staff. Third time renting in two months. Great value for the money.

Mark F. 
Rating:
4.0

Teresa was great!

LaShanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTIECO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
4.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

I had to drive 1 hour to get truck was supposed to be in my hometown. Had to drive to another place to get car dolly. Dropped dolly and truck off then had to drive back next day to get my deposit back. Everything used to be at one place. Doubt if I rent from them again

Pat P. 
Rating:
4.0

Customer did not leave a comment.

Darby D. 
Rating:
5.0

Customer did not leave a comment.

aaron C. 
Rating:
5.0

Super efficient. Quick drop off.

Thomas M M. 
Rating:
5.0

Customer did not leave a comment.

shalynda K. 
Rating:
5.0

Very courteous! Nice clean cargo van!

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Everything was fine as is,

John B. 
Rating:
5.0

Very easy process for Uhaul rental. Did everything online and it was super easy.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Theresa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

I borrowed two bags of shipping blankets. There were none in the truck. As it happened, I didn't use them, but I'd have preferred to have a bag in the truck as a default.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Rosina M. 
Rating:
4.0

Customer did not leave a comment.

Ivan F.  |  Overall Experience 
Rating:
5.0

My experience was great. Maybe a cookie and a.soft drink would have made it better. Just kidding keep up the good work. Fast and efficient.

Richard B. 
Rating:
5.0

Due to miscalculation on my part, I ended up needing a second truck. The staff had the original truck ready and were friendly all the way around. I was in and out and on the road quickly. I had to return and didn't have a reservation, but they got another truck ready as quick as the original with a reservation. That was definitely a team effort on their part. Glad to see customer service and team work exist there. I also loved the briefing on how much gas to put in based on usage. That was a nice price saving tip.

Michael C. 
Rating:
4.0

Nothing I can think of :)

joseph R. 
Rating:
5.0

I'll be back !

Burnett H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rex B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Great experience! I've used this U-Haul location several times and each time I was treated with exceptional service. Best way to sum up my experience...another satisfied customer.

Jeff H. 
Rating:
5.0

This was the best customer service I've ever experienced!! They were very professional and friendly! Everyone was organized and knew what they were doing! They made it so easy!!

David L. 
Rating:
5.0

Customer did not leave a comment.

Debra lynn T. 
Rating:
5.0

Nothing. I was in and out for pick up and return in less than 10 minutes each time. Great job.

Warren D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

I didn’t even have my stuff in storage for a week they could at least gave me back some of my money on a probate

Crystal S.  |  Overall Experience 
Rating:
4.0

Store staff was prompt with my request. Got me out quickly which I appreciated since time is crucial.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

Mary P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

LAURINE C. 
Rating:
5.0

NA

Alexander G. 
Rating:
5.0

Great experience. Thank you.

Felix S. 
Rating:
5.0

Customer did not leave a comment.

mike Y. 
Rating:
5.0

Always a great rental experience at UHaul of Leavenworth! Excellent customer service and high quality UHaul equipment.

Logan B. 
Rating:
5.0

Customer did not leave a comment.

Latoya W.  |  Overall Experience 
Rating:
4.0

I had arranged for a pick up location in Atchison, KS way in advance. But still had to pick up in Leavenworth, KS 30 mins away because their was no tuck in Atchison. It would have been nice to not have to drive 30mins one way to pick up the truck as originally planned.

Thomas M. 
Rating:
4.0

Have what I want to rent

Danny W. 
Rating:
5.0

Very competent and courteous staff. The facility was always clean and well maintained. I would use it again if necessary and would recommend it to anyone needing good, secure storage.

Michael S.  |  Overall Experience 
Rating:
4.0

The vehicle did have a warning about the Tire Guage system needing a health check, but tires were in good shape.

Jeffery G. 
Rating:
5.0

Overall great experience and appreciated the friendly staff. Only complaint would be the two broken loading bay doors on the south side. I was fortunate to get the only working bay during my move out.

mark z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Alan J. 
Rating:
5.0

staff was very polite and friendly and willing to help. it was my first time renting from this location. i would definitely go back.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

barry A. 
Rating:
4.0

Customer did not leave a comment.

Ozzy M. 
Rating:
5.0

Customer did not leave a comment.

Edwin T. 
Rating:
5.0

Hire more polite service rep like you have at the office on 4th street.

Kattie J. 
Rating:
5.0

Customer did not leave a comment.

Carter K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
3.0

safety checks on the hitch nut.

Gerald B. 
Rating:
5.0

N/A

Lee H. 
Rating:
5.0

Staff were very helpful and pleasant to work with. Thanks!

George R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

We spent over a hundred dollars filling up the gas tank. It had at least an extra quarter tank when we dropped it off. They charged us for a whole extra day because we didn't make it there within thirty minutes of our drop off time, but they're unable to give any kind of credit for the extra gas that we gave them. They would definitely charge if I returned it with less gas, so why do they not give a credit for an extra quarter tank? Probably should have read the agreement, but I'm still upset that that's the policy.

Lhingneiching H. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

N/A

Jayson S. 
Rating:
4.0

Customer did not leave a comment.

Gladys F.  |  Overall Experience 
Rating:
5.0

Everything worked perfectly and when I used less than the projected mileage, my refund was handled immediately.

Russell Scott C. 
Rating:
5.0

Wonderful drop off location and great staff.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Clifford B. 
Rating:
5.0

No improvement needed. Staff was amazing.

Desiree M. 
Rating:
3.0

truck i reserved a month in advance was not available, i was forced to come here to avoid getting a 26 ft truck

Zachary A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing, keep doing what you are doing.

DAVID Z. 
Rating:
5.0

GREAT UHaul location, highly recommend. Excellent service!!

ROGER M. 
Rating:
5.0

Teresa and her team are awesome! Excellent service combined with the quality of UHaul's truck and moving products...you can't go wrong. Thank You!

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Meredith G. 
Rating:
5.0

Had a great experience!

Kellie S. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Stella D. 
Rating:
4.0

Drivers door would not stay shut.

John W. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Three personnel greeted me in the rental truck at the drop off point. The parking lot was clearly marked for directions on where to drive/park rental truck, with a nice, large, easy to read sign explaining what to do if not self-checking the vehicle in. The guys had excellent customer service skills and explained the next steps in the close out process and a receipt would be emailed to me. One personnel member explained I would need to reach out to U-Haul directly for a refund of the additional charge since I had a one-way rental and not an in-town rental. The personnel and facilities at this location were exceptional!

Alicia B. 
Rating:
5.0

I have rented from this location many times and never have any issues. They make it super easy to pick up and drop off, and are always very friendly. Would highly recommend!

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H.  |  Overall Experience 
Rating:
5.0

After move out, manager called and confirmed before closing my account with uhaul. I had gotten busy and she remembered I had moved out the previous day. I really appreciated her attentiveness and taking care of the transition smoothly.

MICHAEL A.  |  Overall Experience 
Rating:
5.0

I loved everything about this storage facility, from the indoor, climate-controlled units to the drive-in bays for loading and unloading that sheltered the vehicle and belongings from sun and rain during the transfer. The staff is wonderful. The place was clean and easily accessible with the card access. Good alarm system. The carts are a God-send. Thank you U-Haul! And I also really liked the small area to leave items that were no longer wanted. Others could take them if wanted, or U-Haul disposed of them. Great place. Would recommend to others.

Dakota M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis M.  |  Overall Experience 
Rating:
5.0

We were impressed with the cleanliness and the ease of use. Our storage goods were well protected and we did not worry about theft or damage. Would recommend the Leavenworth facility to friends and family.

TRACYANN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S.  |  Overall Experience 
Rating:
5.0

Thank you

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

The manager Treasa was the greatest, if she is running any u-haul I would do business there. I give her and her staff 6 stars

Ronald s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roxanne b.  |  Overall Experience 
Rating:
5.0

This has to be by far the cleanest UHaul storage center I have used. The staff was extremely friendly and quick to assist me with returning my rental and getting a storage unit. The bay doors were super convenient because our arrival day was rainy, so our stuff did not get wet when transferring from the truck to our unit. Will definitely recommend this store to friends. Give your janitorial staff a raise- the bathrooms were always immaculate!

Sara E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derique C.  |  Overall Experience 
Rating:
1.0

I had reserved 2 outdoor units over 6 weeks ago because I would be unloading a full house of furniture. When I got there, there were no outdoor units available. I was given 2 indoor units that were very far apart from each other and had to pay more. I ended up leaving to have find outdoor units in another town which caused me to rent the U-Haul truck for an additional day. This lead to $80 in additional gas, lost help, and inconvenience of having to move again . Very disappointed

Brian K.  |  First Impressions 
Rating:
2.0

Theresa was a professional. The others always had attitude when answering the phone or questions when in person; lazy, sat instead of engaging customers; did not know protocol. Unit itself was perfect but price hike never justified; there were available units constantly.

KYLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan B.  |  Overall Experience 
Rating:
5.0

The Team was great!

Dave G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  Overall Experience 
Rating:
5.0

My son at Fort Leavenworth had recommended it to me

Burnett H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herschel L.  |  Overall Experience 
Rating:
5.0

Theresa and staff fantastic.Thanks for everything

Kelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  Overall Experience 
Rating:
4.0

I have a double attached as one and the alarm goes off on one but not the other. Hope it gets fixed.

Thomas A.  |  First Impressions 
Rating:
5.0

The staff was very helpful and nice. Told us all about storages options and even helped w moving truck.

Lisa S.  |  First Impressions 
Rating:
5.0

Staff professional and helpful. Garrett was very helpful in showing me location of unit and loading areas. Check in experience went smooth and stress free.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruby C.  |  First Impressions 
Rating:
5.0

Karen was awesome.

Fidel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike p.  |  First Impressions 
Rating:
5.0

Staff were all very helpful and friendly. No complaints

BEN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shiane H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger H.  |  First Impressions 
Rating:
5.0

The team at U-Haul was 10 out of 10. Couldn't ask for better. Always ready to help with a smile.

Marlo L.  |  Overall Experience 
Rating:
5.0

I have had no problems with this new hall facility .Everything has been very nice.

Denise F.  |  First Impressions 
Rating:
5.0

Very friendly staff and knowledgeable and a very clean and well taken care of storage units

Roger V.  |  First Impressions 
Rating:
5.0

Second move out and hopefully last one in my life time, placing in storage and moving out was extremely pleasant and knowledgeable. Would highly recommend it to everyone I know

Regina H.  |  Overall Experience 
Rating:
5.0

I really love the staff and the location and the prices

Deborah G.  |  First Impressions 
Rating:
5.0

I was very happy with your services! Thank You very much!

Darla S.  |  Overall Experience 
Rating:
5.0

I don’t remember the gentleman that helped me yesterday… but he was professional and Courteous.. Please let him know I appreciated his service !

Charles W.  |  First Impressions 
Rating:
5.0

AMAZING!!! The staff were very helpful, funny and made my experience so pleasant. The best customer service ever;)

Jennifer V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie V.  |  Overall Experience 
Rating:
4.0

We are in South Carolina right now so couldn’t tell you anything about the unit.

Sandra H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadija d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELLY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward R.  |  Overall Experience 
Rating:
4.0

Satisfied overall but would be convenient to have 27-7 access.

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine f.  |  Overall Experience 
Rating:
5.0

Will come back next time I need a storage unit.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom W.  |  Overall Experience 
Rating:
5.0

Amanda was very helpful!

Rick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BURNETTE H.  |  Overall Experience 
Rating:
4.0

The woman who helped me was friendly and very helpful. The facility is very convenient.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G.  |  Overall Experience 
Rating:
4.0

Outdoor storage has large step going into unit and makes using a hand cart impossible can only hand carry

Billy S.  |  First Impressions 
Rating:
5.0

Everyone is very friendly informative and helpful. I rate them all a 10 couldn't get any better

Marlo L.  |  Overall Experience 
Rating:
5.0

I rented a storage space and a trailer. Amanda was very professional and knowledgeable. I wish all service employees were as helpful a she was. I will recommend that anyone in need of storage or moving contact Amanda for help.

Rick W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Staff is friendly, courteous and always willing to help. The facility is always clean and well maintained. I have never come across such a large facility that is so well organized and so well staffed. I imagine they face some daunting challenges, however the entire staff functions as a team. This can only be a result of excellent management skills as shown by their Manager Teresa Wilder. I am going from memory here, so forgive me if I have misspelled her name! She has worked with directly and has gone above & beyond to make my UHaul experience as seamless & painless as possible! Great Job & a sincere Thank You to all of you!!!

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynithia S.  |  First Impressions 
Rating:
5.0

Very very organized and extremely clean. Agents all were friendly , professional and very knowledgeable.

James W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce C.  |  Online Move In 
Rating:
1.0

I went inside to reserve my rental truck and it was done incorrectly. I had to drive to Parkville when I live in Leavenworth and did all the inquiry and establishing service in Leavenworth. I emphasized how important Leavenworth for the pick up and return was necessary so even if a smaller vehicle had to be used I would do that versus go somewhere else. It was acknowledged by the employee. Employee also did the online reservation. Total screw up and misleading/shady. Secondly, my storage unit which I reserved three weeks earlier suddenly was “kicked out of the system with six other people”…….. not acceptable. The worst organization skills ever seen and the two females at Leavenworth location are absolutely horrible, argumentative, unprofessional,aggressive and attacking employees. Definitely incompetent, and they couldn’t even answer simple basic questions about the business. I expect refunds for all the MULTIPLE ERRORS at the Leavenworth location w my rental and storage unit. The Parkville location did fine.

KYLE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERI W.  |  First Impressions 
Rating: