Customer Reviews for U-Haul Moving & Storage of Lenexa

Rating:

2.0

Overall my experience was alright. I feel like the explanation/communication from staff could've been better. I had to ask about the things I ordered online (boxes, tape, etc.) to make sure I got those. I had started the rental van and was sitting at the exit blocked in (people parked in both check out lates with no way for me to get through) and after a few minutes had to flag down a staff member from my car to see how to leave. When I dropped the van back off, the checkout process was kind of crazy making to be honest. I didn't mind having to take pics and stuff, but when I went to drop off my key in the slot my phone in the app was unable to find my location and asked me to scan a bar code there to verify. The sign on the door had a QR code but not a bar code. I stood there for several minutes trying to figure it out. Finally was able to flag down staff who said the bar code was at a different spot by the front door. It made no sense to me that everything to check out was not at the same place. It was like a scavenger hunt I did not agree to. Then the staff said I didn't have to lock the van up when dropping it off but the app told me to make sure I locked it. The information provided by staff and on the website were inconsistent and it was confusing. Okay experience otherwise, just not being at the office.

Rating:

3.0

Staff was very friendly and pleasant to deal with

Rating:

5.0

Very adept staff, made it pleasant and enjoyable.

Rating:

5.0

Returning the vehicle after hours was a problem. I couldn't log in to the system. My 2 son-in-laws were with me and neither of them could nd do it either. It was frustrating. I did call the next morning. I was not charged the $30 for the return fee. I am grateful for that

Rating:

2.0

When I rented the U-Haul truck to move one way, I was explained that I would have one 10x15 unit. I said to myself great this will work. I can get through and work with my stuff. That didn't happen when I got in. They gave me three five foot units. No place to put a table to work with things or anything else. It was disgusting. Yeah I was just number. How about that famous saying? Oops, sorry about that. Staff was polite. Walking from the office to the storage units. Talk about trip hazards and hazards. Building was clean. Lights worked. Air conditioning worked.

Rating:

4.0

I have used this store many times and have had good service every time. The only reason I did not rate it excellent was because they only had one person handling the reservation checkout process. She was very efficient but there were several people in line and each one takes about 5-10 minutes. They have always had at least 2 people doing that part of the process.

Rating:

5.0

Good customer service 👍

Rating:

5.0

Very helpful and pleasant staff!

Rating:

5.0

This is by far the most well run, well managed , organized U-Haul outlet I have used over many instances of using U-Haul equipment in many different locations

Rating:

5.0

Drop off was after hours. Also where is my discount for the $175 worth of fuel I had to pay because y'all kept giving my fuckin trucks away. Fuckin truck was a gas hog and I had to drive for 200 miles.

Rating:

5.0

Continue reaching out to customer. I had a truck reserved to move some furniture. My plans changed so I needed to move the next day. I changed everything except the truck reservation. UHaul reached out to me when it was obvious that I was not using the original reservation. They confined with me I needed the truck the next day and changed my reservation. A very simple thing to do but vital to my furniture move. Thanks UHaul

Rating:

5.0

Do not park trailers in return driveway

Rating:

1.0

This was the worst experience I've had in over 29 years of renting trucks for my personal and business use. The 1st truck broke down which caused us to delay our trip by 5 hours for unloading and reloading. Then the 2nd truck check engine light came on and the AC went out. Over 6 hours of driving without heat through Georgia and Florida. The General Manager Chris Smith said he would make it right but as of today I've been waiting for 5 days for him to call me back. I have called in and talked to Richard 3 different times and nothing back from anyone. Once we unloaded our truck we saw that 70% of our boxes and totes had been restacked and managed by the company Uhaul had provided. Never again from me or anybody I know I will make sure to put this out on every site I can to make sure people are aware of this type of service. Over $2300 spent on a service that was HORRIBLE. You are welcome to call me if you would like 816-582-9221

Rating:

1.0

This was the worst experience I've had in over 29 years of renting trucks for my personal and business use. The 1st truck broke down which caused us to delay our trip by 5 hours for unloading and reloading. Then the 2nd truck check engine light came on and the AC went out. Over 6 hours of driving without heat through Georgia and Florida. The General Manager Chris Smith said he would make it right but as of today I've been waiting for 5 days for him to call me back. I have called in and talked to Richard 3 different times and nothing back from anyone. Once we unloaded our truck we saw that 70% of our boxes and totes had been restacked and managed by the company Uhaul had provided. Never again from me or anybody I know I will make sure to put this out on every site I can to make sure people are aware of this type of service. Over $2300 spent on a service that was HORRIBLE. You are welcome to call me if you would like 816-582-9221

Rating:

3.0

Turned in after hours.

Rating:

3.0

Turned in after hours.

Rating:

5.0

Overall customer service, location based its good, but the two trucks which i rented the Air Condition did not worked, i can say literally NO AC at all, due to which I and my wife both had rashes on the face and hands and experience is HORRIBLE. Not sure how you guys want to compensate. Trucks should have AC and in working condition.

Rating:

5.0

Whole experience was incredible. People were great. The addition of online check in is a great tool. I showed up and was on my in less then 10 minutes. Thank you!

Rating:

4.0

Communication. When I reserved the trailer it was at the closest location to my home. Went to pick up they told me I was “bumped” to other location. No call, no email, no text. I'm fine with change except the lack of communication on scheduling side. The actual store on Marshall Dr was really good, in fact I'd prefer to go there from now on when renting. And the app to return a trailer after hours, it Would not allow me to do it, kept making me take a pic of the gas gauge and mileage. Trailers don't have that, so I could not get past that step.

Rating:

4.0

Lower your prices

Rating:

3.0

x

Rating:

3.0

I wish someone had made me aware of that waiting one day would have saved me $250. Perhaps not this location but the "moving coordinator" I used Misty Harland Should have made me aware as my dates were flexible and the truck sat for 24 hours before even thinking about loading it and that cost me $250. Stephanie at the Lenexa location was very very helpful

Rating:

2.0

I had trouble checking in the cargo van online and the staff couldn't help me and didn't seem to understand what my issue was. I think the staff here should have more training on the online purchase process, the perspective that the customer see's online, and the steps to help them trouble shoot. They were all also a little stiff to deal with when I asked to have a transit van as ordered and not a old eco-line. They initially said that I would have to go to a different location to get a transit, then made me go back inside to the office to request one and when they did get a manager to bring one around, it had bug spots all over the window. It took me 30mins to rent a van.

Rating:

5.0

Fast complete friendly service

Rating:

5.0

Drop off was no issue. Had to explain to Uhaul employee my displeasure with pickup and how the lights were intermittent on trailer. I have trailered with my van for years and used Uhaul equipment and never had issue before.

Rating:

5.0

Manager was very friendly and welcoming and professional

Rating:

5.0

My small business has leaned heavily on this location for several years transacting in some form or another almost daily. Chris and his team have remained consistently above average in all categories every single day and are a pleasure to do business with.

Rating:

3.0

Forgot my wallet in the truck. Personal called me immediately. I appreciate that.

Rating:

5.0

Very nice and well lit location. Manager communicated well.

Rating:

1.0

Do your maintenance and own up to your mistakes.

Rating:

5.0

Great experience! Easy to pick up and return the truck. Will definitely use them again next time!

Rating:

5.0

Brand new furniture dolly which was pretty cool!

Rating:

5.0

You were able to drop off using the app and avoiding the long line. Had a wonderful experience.

Rating:

3.0

Our rental truck did not have AC

Rating:

4.0

I reserved truck and appliance dollie 4 days in advance. Uhaul moved my location because they had truck and dollie but when i picked up truck they did not have dollie. Truck was almost on E 1/2 between E & 1/4 tank. Truck sounded bad. Staff was friendly though. Also Moving help site was terrible. The company Great Choice Movers tried to rip me off and then cancelled on me on a saturday at 530pm. Remove that company. I had to pay a service double for a rescue move and they told me that company is notorious for doing that.

Rating:

5.0

I believe the vehicle should have been washed and clean on the outside when I picked it up. It had not been vaccumed on the inside. The vehicle drove very good and it was a good size for my need

Rating:

3.0

Maybe actually fill up the gas tank some? Y'all said “we will charge you if you bring it back with less than a quarter of a tank” yet you give it to me with a quarter of a tank. Kind of ridiculous.

Rating:

5.0

Five stars all around - people, equipment, facility, service.

Rating:

5.0

Very friendly

Rating:

5.0

The customer service was great.

Rating:

4.0

Wish check-in could've been quicker. I had placed a reservation a few days in advance. The check-in asked the same questions. Took 15 minutes. Could've been much quicker. However every service person was polite, friendly and efficient!

Rating:

4.0

Double check all transmissions!

Rating:

5.0

Reserved online and check-in was a breeze. Drop off was even faster at about 2-minutes. All in all, it was a very smooth experience.

Rating:

5.0

All interactions (reservation, pickup, drop off) with employees were positive.

Rating:

4.0

Easy in and out!

Rating:

5.0

The people working there were knowledgeable friendly and efficient.

Rating:

5.0

Low tire pressure and check engine lights were on. The vehicle operated sufficiently, but needed maintenance.

Rating:

4.0

Parking lot signage a bit confusing. Noticed several customers having to look around like we did.

Rating:

4.0

Online check in and check out didn't work.

Rating:

5.0

I have used uhaul frequently and this location is hands down the best. Very professional, they get the job done quick and correct.

Rating:

4.0

Facility overcrowded. Difficult and hazardous to maneuver the trailer in such limited space.

Rating:

5.0

Thanks guys!

Rating:

5.0

The manager and his staff are top notch!!! All your Uhaul facilities should come train with them for a week to learn good customer service!!!😄

Rating:

5.0

I have always had excellent service and support from this facility. Thank you.

Rating:

5.0

You have an absolutely amazing staff at this location. In what was a stressful move for me, your team took away my stress and made it an easy transition for me. 😊 Thanks to the desk person…I wish I could remember his name… who got me into a bigger storage unit than I signed up for and which I definitely needed. And thanks to Jared (sp?), the person who helped check in our transport and truck, for all his help and for welcoming me back home to KC after my 8 years of absence. You have an incredible team.

Rating:

5.0

Outstanding customer service!

Rating:

1.0

They didn't fix my 24 hour access, so three nights in a row, after having surgery, I was forced to move myself due to movers getting tired of not being able to unload my truck. No one answered the 24 hot line, emergency line, nothing. I've been trapped in their elevator at least 3 times. First two times, no answer on the ejector emergency line, not the facility, nor the facilities emergency line. Took 3 calls on the elevator just to get someone to answer, then they act as if it was just normal. My work schedule didn't match with their facility. To keep me from getting more frustrated with them, trying to just get me out of his face, he told me I would be reimbursed for the days not used, if I excited before the next bill. Then the same guy turned around and said he didn't say it upon my move out. NEVER EVER GOING BACK TO THAT FACILITY AGAIN. but the one on BLUE RIDGE, NOW THAT'S MY SPOT.

Rating:

4.0

Staff is going above and beyond trying to help ! Bravo to them in this time of trial .

Rating:

4.0

I like that I didn’t need to check in with anyone but the check in and out keypad system was unclear and confusing. I could barely read the words on the screen and ended up accidentally setting off an alarm because I didn’t understand what to do. I think an app (with very clear instructions upon download) that allows you to tap in with your phone instead of having to use a keypad would be better. It’s also going to be difficult to keep track of the code since it’s not something you get to chose yourself. I know I’ll be digging through my email trying to find it anytime I need to grab something from storage.

Rating:

5.0

I really like the area where people can leave things they don't want anymore and for someone else can use I'm all about recycling it's a great idea

Rating:

5.0

We have nothing but to say after our initial set up. We had reserved 2 larger units but when we got there they had to give a 4 smaller units. Not sure what reserve means to you guys but we got the units and all went well from there! Thank you!!! We will recommend you highly!!!

Rating:

5.0

The U-Haul we stored our household item while we waited for our house to finish was perfect. The facility was clean, convenient and reasonable. The staff was pleasant to work with.

Rating:

1.0

Elevator was broken, there are 3 keypads to get in, but only one is the correct one for registering unit, unit was located in the farthest corner without any notification ahead of time. Wasn’t able to switch to any other nearby locations due to availability. As incredibly convenient and great a month of free storage was, our situation just didn’t work out in our favor.

Rating:

5.0

We actually didn't move in but your system thinks we just moved in. For some reason it thought my cc pin expired but it had not. But maybe it expired in your system. My wife had to give you her cc. So that was a bit of a hassle.

Rating:

5.0

Colleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.

Rating:

5.0

Safe, secure. The staff were extremely pleasant, knowledgeable, and helpful!

Rating:

3.0

The security is amazing and this is why I stay here. I know my belongings are safe.

Rating:

4.0

Waited a long time to check out because staff seemed unable to help people ahead of me. Many customers were frustrated....one of U-Haul's clerks kept repeating she ''was new'' and couldn't do that. Staff was under-trained in my humble opinion. In Feb. communication w/Uhaul drop-off sites was not well stated. On-line and by phone only info we could get was that there was NOT a drop off station near my new address. My personal friends had to take trailer WAAAAAYYYY outta' their way and drop off when it was not shown to have a drop-off right here in Valley Center less than 3 blocks from my new home........Frustrating

Rating:

5.0

This was the cleanest and friendliest storage facility I have ever been in

Rating:

3.0

Everything was just fine thank for everything

Rating:

5.0

Chris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.

Rating:

5.0

The employees are wonderful at the Lenexa location. Its very clean. Clean bathrooms if needed while loading and unloading your truck. Very safe and convenient. Much better to be inside with your storage than to be outside in the weather. Colleen and Chris are wonderful mgrs. They have flat dollies to help you get your job done faster.

Rating:

5.0

We'd still be them but they kept raising prices every year.

Rating:

5.0

Excellent service !!!

Rating:

5.0

Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.

Rating:

5.0

Appreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! Thank you!

Rating:

5.0

I cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of moving

Rating:

5.0

The staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everything

Rating:

5.0

The storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.

Rating:

5.0

I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.

Rating:

5.0

Staff are very helpful and made the process very easy. Thank you!

Rating:

5.0

Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.

Rating:

5.0

Great facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.

Rating:

1.0

The guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I’ve been a customer for two years! Never once have I been late with my $134.99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16.00 fee on the way out the door! Apend you’re money elsewhere!!!

Rating:

5.0

Staff was helpful and nice!

Rating:

2.0

The amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.

Rating:

5.0

Everyone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.

Rating: