Customer Reviews for U-Haul Moving & Storage of Lenexa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lenexa
pat R. on
I recommended more people at cheek in. Even though I had a reservation, I had to wait awhile for other customers who didn’t have reservations to be checked in before someone was available to check me in.
joan W. on
Not a thing.
Michael H. on
everything went great, my people were friendly and helpful.
Laura T. on
Customer Rep Baily was great!! I hope I got her name correct. She was very professional, super friendly (at 9am), and all around outstanding. I found her patience never ending. I can't find all the words to express how easy Baily made my life. You have a real gem!
David H. on
Friendly staff.
Robert B. on
Nothing, top notch customer service!
Rick F. on
We rented a pick up truck along with a car dolly. We had a horrible time trying to load the van we were hauling onto the car dolly. It did not seem to fit. We did finally (after about an hour) get the van on the dolly (barely). We did get the van back to the location we needed to drop it at and delivered the pick up and car dolly back to U-Haul in good condition. I recommend that U-Haul make sure the correct car dolly is used so no one else has this issue when trying to haul a vehicle.
Gary B. on
I basically walked in and walked out. Superior customer service!
Carl H. on
Very pleased with personnel and the efficiency
James T. on
Very friendly staff that was very willing to assist me determine what I needed for the move - thanks.
NANCY B. on
Nice and friendly, very helpful and dertailed.
Daniel G. on
Some vehicle dollies have a swivel locking mechanism that allows the vehicle on the dolly to be backed into place without the vehicle changing direction because the dolly locks the vehicle into a straight path. Y'all should look into that.
Chris P. on
Improve your online return app so that it works from a laptop. I was able to see my rental, but unable to do anything with it.
Cherill H. on
Everyone was great thank you
Susan C. on
I recieved the run around when dropping off the uhaul and finding a storage unit
Ronzell W. on
Very friendly. And very helpful good choice!!!!
Jehan Z. on
Excellent U-Haul Outlet.
Samantha H. on
I had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It’s the best experience I’ve had before.
Linda S. on
You all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!
tammy f. on
Just wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refund
Jennifer H. on
Everything was great. Staff was always very friendly.
Sandra M. on
Could never get through to anyone on the phone and emails took days to get a reply.
Dana G. on
Na
greg p. on
Great service and polite people.
Patty E. on
Ended up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.
Linda S. on
We were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.
Ted S. on
Very professional and courteous staff. Very helpful to explain procedures and use of the facility.
Fred A. on
Absolutely the best staff around!
jon m. on
The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!
ruth h. on
Very nice people helpful and convenient have used this location many times and will continue
Jarred E. on
Storage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.
STACEY F. on
I had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.
Ahmed M. on
Best staff thanks
stephaine c. on
Do not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.
Sourabh K. on
Excellent
Veronica W. on
Really nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. Veronica
Tyler W. on
I was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.
glen s. on
Thank you for all of your help and assistance.
Jarred E. on
More than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!
Barry E. on
Everything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.
Alexis R. on
The staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.
deb s. on
Great customer service. We selected the Lenexa location for our repeat business even though there are locations closer to our house
mary r. on
Chris is amazing with customer service!!!
KRISTY M. on
It was okay service
kathryn j. on
I liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.
Shacore N. on
Thank you
paul b. on
Great experience. Facility was well maintained and the staff was friendly and extremely helpful.
Pamela P. on
Our move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.
Ann S. on
Very secure storage and great and friendly staff!!
Heidi M. on
The staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLY
GARY G. on
Colleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.
Ann G. on
Clean & well maintained. Friendly staff.
Joel S. on
Uhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.
Julie B. on
This was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!
Lance R. on
We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.
Marie H. on
Your staff was excellent. They ran around for me and the other customers. It is greatly appreciated.
Arminta G. on
I was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.
JOHN G. on
Everything was great!
jennie m. on
Very friendly and helpful staff
diana t. on
Very helpful
Pamela P. on
The employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!
Marcia C. on
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.
rosy k. on
The staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.
Arminta G. on
Even though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersal
rosy k. on
Thank you for you ease of use during a nerve wracking time!
Rochelle C. on
Great service
JEFFREY W. on
The facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received $20 fee and letters were sent to 2nd contact. You lost a customer for these policies.
Sarah K. on
I couldn’t be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! Thank you!
Juwaun L. on
Nice, clean and convenient
susan d. on
Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!
Shaia M. on
I received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!
Chad S. on
Were very helpful in getting us set up on short notice.
Matthew R. on
Your units are overpriced.
Curt P. on
A generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.
Sarah K. on
Everything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.
benjamin b. on
Great experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!
REBECCA W. on
I ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.
Dorothy R. on
Great
katherine a. on
Chris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.
Anne S. on
Very nice and friendly staff.
TERI K. on
Well worth the price to keep our kids college items from going in and out of the house twice a year!
JUDY M. on
Your fatcility was a great experience.
holly p. on
Great service. Very clean. Staff was very helpful.
Michael H. on
Great experience!!
Amanda M. on
I could never get a hold of anyone at the facility. I had to call at least four times and messages weren’t returned by staff. I couldn’t make account changes over the phone.
JONATHAN C. on
I stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!
MARY B. on
Keeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!
Justin B. on
N
troy h. on
Very happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.
Jon m. on
Always friendly and pleasant.
Rebecca R. on
Very informative and friendly
Denise F. on
The girls were really helpful. Thank You!!
Mark W. on
Great job!
Teressa B. on
I used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.
cheryl h. on
No comment
LA`SHERREZ C. on
Staff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.
robert l. on
A great place to store belongings. Always clean and safe. Would use again.
Mark W. on
Great Job! Very helpful!
Gregory E. on
Location was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.
KATHLEEN A. on
Everything was good - staff very friendly and extremely hekpful
MARY L. on
Could be a little more lenient on a late charge Fee. See my payment was 6/10/18, $45 three days later $15 was added, at least make 2wks before adding $15 late fee. Some people are going through.
Phillip W. on
Great experience...a hidden treasure
Sharon B. on
Will use this Facility again thank you.
Todd R. on
No comments to add
Mary L. on
The cost of shipping was high and I might try to find a less expensive option next time.
MARK A. on
Great Service
Ethan M. on
Space was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.