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RICHARD JCustomer Reviews for U-Haul Moving & Storage of Lenexa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return experience was just ok. Area was muddy and had potholes. Hoses were strewn across the area. Attendant processed the return but never inquired about how the rental went or even addressed me other than it was good to go.
BRIAN GThey charged me for an extra day and refused to to issue my cc credit that day. Said I would have to return first and then I would get credit in a few days after . Still no credit. I wonder how many people they do this to that doesn’t notice it on their bill.
STEVEN TThank you!
Cristiane M | First ImpressionsMore parking.
JOSEPH RFriendly staff.
ELIZABETH SNo hassle quick and easy pick-up.
DANNY MThe staff was very helpful and friendly
CAREEN FGREAT STAFF!!!!!!
david s | Overall Experience5x8 trailer that lost both tires during my trip to Albuquerque. Took 3 1/2-4 hours on the first blowout and 1 1/2 hours on then second blowout. The second flat was along the I 40 east of Santa Rosa after dark which was quite dangerous. Made a long 12 hour trip into an insufferable 18 hour debacle. Recommend you prep your equipment better.
PHILLIP DGreat Job!!
ROGER BEverything was great!!
ALEX Muse UHaul everytime I move and so far no issues at all. good work.
TIMOTHY REverything was good. Pricing is on the high side, no issues though.
lauri s | Overall ExperiencePickup location was good. My compliant is with the reservation. I asked for a pickup at a location close to my house. When I received my email confirmation, the location was 10 miles further away, costing me $25 more in mileage. I wasn’t told about the new location when I made the reservation.
GREGORY CLenexa is the location I choose to rent from. There is enough staff to quickly get you thru the rental process in a short period and they always have ample inventory of trucks & trailers. Other locations in KC are terrible, specifically N Metcalf in OP and the location on Wormall.
THOMAS EGreat experience - in and out!
Molly C | First ImpressionsDropped off and on our way is less than 5 min.!
KENNETH CRude staff. Every staff member I engaged with was rude. One of them even barked at my dog who was in my vehicle. Access doors don’t really lock. Another tenant stores food and drink openly, with their storage door open most of the time, which is against U-Haul storage rules that are clearly posted less than15 ft from this unit used to store food and drink exposing other tenants to rodents and bugs attracted to the prohibited items stored. Also, this same person who rents this food storage unit, hit me with her/his/their van and didn’t apologize or even act as if they cared. Makes me wonder if this person is the person in charge of this U-Haul facility. Why else would a tenant feel emboldened to openly store prohibited items in an open storage locker. Would not recommend. Could not get out of here fast enough. Trashy and ghetto.
Sean D | Overall ExperienceQuick & efficient. No drama.
PHILLIP DFirst time at this location. Very impressive. Definitely will go back and highly recommended!
TIMOTHY MThe truck would not take gas more than a quarter gallon at a time. It would begin filling and immediately shut off like the vent was plugged in the filler neck of the gas tank.
COLE SBesides the computer being down, all went well. It took me 30 minutes to check the trailer back in.
Larry CThe employees could be a little kinder. I get that it’s not the most fun job, but a smile goes a long way.
DAVID MThe vehicle drove poorly. It was surging rapidly while driving. I was getting car sick because of all the shaking. I called within 10 minutes and was told that there was nothing they could do. There was no attempt to fix it or anything. Never renting u-hual again.
STEPHEN SUnderstaffed, leading to stressed staff and customers. A staff remember was helping me, I had to go measure something very quickly. When I came back, he had gone outside to check people in. When the only man left upfront called him, he said I'd have to wait because he was busy. It took him forever to find me action that would work and then I had to start over with the other man. Units are nice and facility is as described. It took me a long time to unload my small load due to all of the spots being full. One truck was there the entire 90 minutes I was there, and I saw no one with the truck. I returned the next day, and the truck was still there taking up one of the four spots.
Renita S | First ImpressionsFast and courteous service.
Rhonda B | Overall ExperienceThe woman who took care of me was pleasant and helpful.
RUSSELL MActually had a good overall experience. No recommendations.
JAMES SA+ service
ALAN Bunbelievably easy to drop off the trailer. Staff was quick and friendly.
GEORGE HThe gentleman who worked the front desk was very rude me when trying to see why I was charged for something that he didn’t connect my card with the account and had it someone else’s name. Other than that I was satisfied with U-Haul
Victor s | Overall ExperienceThis place actually cleans out the trucks. When I picked mine up in Alabama it still had items in it from the last customer.
Becky H | First ImpressionsRecommended packing company was a disaster. They over packed one ubox and refused to cone back and correct it. I needed to hire new people to balance the containers.
Larry VThese guys are the best. Highly recommend! Will absolutely use in the future!
KRISTIN TGreat service
Peter CI did not require the storage unit for very long, but the time I had a storage unit, I found the experience very easy to start, maintain, and even stop. The unit was very clean and I had no difficulty finding my assigned storage unit. The unit number is assigned randomly but there's an exterior door reasonably close to all units. Every staff member was always friendly. Sometimes a hand cart wasn't immediately available, but when a staff member found out I had no hand cart, they would go and get the first available and bring it to me. I highly recommend UHaul Storage to anyone, during a move or during your regular life.
LEO M | Overall ExperienceImprovements on Take down instructions for trailers. I was able to figure it out but, there was really no explanation or demonstration on how to take it apart due to this being my first time pulling a trailer. I was nervous to ask, not sure if the employee had a long day and was just ready to go home.
TAMIEKA RThe parking lot is about ready for a resealing. Prices and systems are good. My phone number keeps reloading back to the person who had my phone number before me. This was my 4th visit with each time changing my name to match the phone number. Please correct for security confidence. Thank you.
MARK Mboth people were very friendly
SUSAN HRichard was very helpful! Smooth process!
ROBERTA MPhenomenal employees made this transition easy when it could have been a nightmare. I am very grateful for the team in Overland Park KS and the lady I turned the vehicle in to. They made this an excellent experience. Very grateful.
THOMAS BNo improvements possible
ERIC BThis is a small thing, but I rented two pads of furniture pads for a total of $10.00 and did not end up using them. I returned them in the original packaging and asked if I could get a refund since they weren't used and in the original packaging. I was simply told "No...sorry" with no further explanation. Again...not a big deal but a little disappointing and hard to understand why a refund could not be given. Thank you.
Martin KA+ service
ALAN BCustomer service was excellent at this location over the phone, at the rental desk and in the lot. Great people. You can tell it has excellent management. I can't believe I have not rented there before now. I will definitely be back and will recommend to all.
BRYAN SHappy with the overall customer service. Will use again.
MAUREEN MNothing
DENNIS HStop over selling!! I did NOT agree to purchase the safe tow. But you added it in anyway. Olathe location is much better!!
CHAD VThe staff was quite attentive and helpful. They went above and beyond to make sure I got the right equipment to fit me needs.
THOMAS MEach time I’ve used this location the field staff were unfriendly. Counter staff are pleasant and very helpful. Outside staff seem irritated to have to be there.
GORDON MGreat job
CRAIG MThis is the best location in the city. I’ve been to them all multiple times. They are head and shoulders above the rest. Easy access. Quick and efficient. Appropriately staffed, with the knowledge and confidence to appreciate. Look no further.
COREY TAlways friendly and accomadating... would recomnd to anyone and everyone!
ZACHARY HYoung man was very friendly and professional, and I so appreciate his help!
Angela T | Overall ExperienceTruck was in terrible condition
Thomas PI rented a truck the previous Friday and the clerk at the desk was excellent. Today’s rental experience was horrible. The clerk was rude and un-friendly. The truck had either a loud muffler or no catalytic converter. The transmission seemed to have an issue issue-slipping. There was no drivers side sun visor. I complained when I was leaving but the employee didn’t seem to care stating “yeah it’s been that way for a couple months.” When I returned the truck and complained, the employee shrugged his shoulders and said “can’t do anything now, we’ll mail you the receipt.”
BRUCE DVery pleasant people!!
DAPHNE D | Overall ExperienceThe area in front of entry door to storage could use a little work.... pretty bumpy. Stuff rattles quite a bit on the carts
gavin h | Overall ExperienceVery professional and helpful
Mary A | First ImpressionsBest uhaul location in the area. I pass other locations to rent trailers and trucks. Also had a storage unit for over a year. The employees and services is always great.
Stephen W | Overall ExperienceNice inside storage WITH A DOCK. Never been to a storage facility with a loading dock
gavin h | First ImpressionsEverything was in order except I was not always contacted for when my payment was coming up and/or late. Also, I could never get the auto pay feature to function. Other than that it was safe and secure storage for my valuables 9/10 would recommend.
John M | Overall ExperienceSet up and check out was super easy and convenient! I love that there was an area to donate unwanted items for others to take home. The location was convenient as well. I would definitely use this facility again!
Tannis F | Overall ExperienceWhen returning the U-Haul truck the guy I asked to help me back it up to the loading docks was really rude. It seemed as if I was bothering him. The manager of the Lenexa was very kind and helpful.
Amy G | Overall ExperienceGreat storage area! I would recommend!
Ann S | Overall ExperienceThey always treat me nice compared to the rude guy in Olathe
CHARLESETTA M | Overall ExperienceYou’re very expensive, climate control is minimal and the units are dark. Someone was murderedduring the time I was there and no one from uhaul ever reached out or even mentioned btw somebody was killed, dis members and stuffed in a cooler while you were in the building. I stored with you for a decade and you just kept on raising prices til you forced me out and I found a new bigger nicer closer unit for 1/3 your price
Andrew K | Overall ExperienceVery helpful n friendly way better than the rude guy Scott in Olathe in Roger’s rd
CHARLESETTA M | First ImpressionsBathroom in storage area was not kept up when first used. Trash was overflowing and there was no toilet paper. It was cleaned a few hours later. Also - the wait time for securing my unit was long - 15 to 20 minutes at least. Once served, it was quick and staff was friendly and helpful.
Barbara A | First ImpressionsI hope the customer service staff changes. They need to be more friendly to people who don't speak English very fluently. Remember that we all contribute our money to this country without exceptions of race, accent and color. Please a little more awareness of that for the supervisors and for themselves. because everything revolves around the same circus. And we should be more cordial and kinder because it doesn't matter what race you are because it doesn't matter what color you have. Respect and kindness is essential to being human.
LEVI S | Overall ExperienceI’m impressed how U-Haul in this area operates. The staff there are very friendly and helpful. They have good customer service skills and they are always available to talk to. I will definitely recommend them to my family members and friends
MARY B | Overall ExperienceI know it was a mega snow fall, but you really needed to get your drive and lot plowed. The ice was dangerous and most of Fock access was blocked by snow for days
Thomas L | Overall ExperienceI have already referred 2 friends to go there
Thomas L | First ImpressionsWe had are house hold goods there for 8 years. Every thing smelt fresh and clean when we where able to get back to Kansas City. I think we had a good experience with the storage lockers
steven n | Overall ExperienceIt was fine . No complaints
DOMINIQUE B | Overall ExperienceThe convenience of having the free, thirty day storage unit helped when I needed storage space in a pinch. Thumbs up to the staff!
LILA J | Overall ExperienceThank you graciously.
Ilivea S | First ImpressionsEveryone was very nice! Great customer service
Melody W | Overall ExperiencePaying 2x as much for a smaller unit at another location. No staff to help with questions just keep using the rate and it isn't even climate controlled. U Haul staff very friendly and helpful. I made the right choice coming here.
Steven H | First ImpressionsI had absolutely no problems with storing my things with Uhaul. You’re first when I think about moving.
Briget O | Overall ExperienceStorage experience at this U-Haul location was good. No problems during time period here. Easy checkout.
ARNOLD S | Overall ExperienceI came here a lot everything was always smooth and nice staff
andrew j | Overall ExperienceI have mouse poo everywhere.
jennifer g | Overall ExperienceThanks!
Rachel C | First ImpressionsThe staff were friendly and helpful and knowledgeable. We will use this location again when we need storage and truck rental.
molly L | Overall ExperienceMy rating is directly related to the support of Richard working the phone and counter. He handled my call and supported my quick turn truck rental availability and helped me understand how the storage process works. He had a steady line of people waiting their turn and worked through us with steady, efficient support. We were moving a couch into the storage unit and used two of the flat carts (face to face) you had available. It was effective for us but wondering if having a couple of longer/wider flat carts might be safer and more helpful for longer items like couches or dinner tables?
DARRELL E | First ImpressionsThis location overall from the customer service to the facility was EXCELLENT! Kudos to the entire team! I wish I had gone to this location for all my rentals as well. I had to use the Metcalf location and that was the complete opposite. I will not return to the Metcalf location but to know the Lenexa location is 1,000 better I will definitely return. Thank you all at this Lenexa location for everything!
Deangela R | Online Move InI had an EXCELLENT experience and will absolutely recommend U- Haul to friends and family!! Staff was friendly and attentive and very professional!!
jeffrey b | First ImpressionsLoading dock should match up with Uhaul trucks.
HARRY P | First ImpressionsWhoever the new person in charge is there energy always seems to be off. I’m not sure if they just be having a bad day or if that’s just their personality but it’s like that every time. She may want to look into that.
Kaleb W | Overall ExperienceEveryone of the Staff members were helpful, attentive & friendly. Facility was clean & organized. Carts were in good order and plentiful (a Monday). GM personally checked both units prior to my move in! Check in of truck was super easy, no hassles!
Katie S | First ImpressionsBest Uhaul service & staff "Ever". I owned a moving company for four years in California, one of the strictest most regulated house hold goods carrier permit testing & licensing in the country. 3 phone books thick was the study guide for an 11 hour exam that to my astonishment, passed with a 97% score. I have rented 10's f dozens of trucks from as many Uhaul locations during that time in CA. NV. TX. AZ. OR. WA. NM. And now Lenexa KS. There is simply no comparison. UHaul Lenexa is indeed in my opinion the flagship example of how a Uhaul should be run & maintained with a specific attention to the level of customer service which can only be described as unanimously awesome!!! 5 Stars!!! Let's get real talk here for a second. The folks at Uhaul Lenexa take one of our single most difficult transitional moments next to divorce, or loss of a job, or a death in the family, and make it just that much better and smoother with their flatly "exceptional" customer "care" and "service". Praise God!!! "Best Uhaul Experience Ever" Forward that one to corporate you "Rock Stars"!!! Sincerely, John & Sandra Allen
Sandra L | Overall ExperienceI'm a first time storage user
Raymond S | First ImpressionsParking can be difficult.
Marny M | Overall ExperienceI have emailed the store manager to cancel my storage unit because I have moved out of state. I had no response from them since Oct 2023 and was charged over $600-$700.
Suena K | Overall Experience"I had a wonderful experience at your store. The staff was not only pleasant but also very accommodating and helpful. Highly recommend!"
Shawn J | First ImpressionsGreat place to have your life long belongings SAFE, & secure. Believe me them alarms will let you know. Lol.. thanks
amy a | Overall ExperienceI recommend Lenexa U-Haul and Storage to everyone I meet who is looking for a reliable, safe, and secure storage facility with professional and efficient staff. Excellent customer service and absolutely wonderful staff. Clean facilities that are convenient and easy to access. Thanks for making a difficult situation so much easier to handle!!
Ashley J | Overall ExperienceSamantha was very helpful and professional!
DAVID H | Overall ExperienceLove all these e security
Melody W | First ImpressionsThe online process was really good. But the man checking me was rude. I've been to this location many times before and I always seem to get him and I hate it. His customer service is awful. Luckily the other workers there make up for his rudeness. I think I will start going to a different location next time.
Bobbie R | Online Move InRented a 10x10 and when I arrived they gave me 2 5x10. Not what I asked for and didn't fix the situation. Rented the 2 units for 6 weeks total and within that time, water damage happened and my belongings were ruined. Staff did not care and did not return phone calls when I called the office to tell them there was an active leak. Staff called me back 3 days later to say they noticed my locker empty and I told them why. Now I get this review when I told them what happened. I'm not happy, want my money want and want all my insurance money for my damage property because it cannot be fixed.
Deanna Z | Overall ExperienceWonderful experience with our unit! We rented a 10x10 when we moved back to KS from NC. Rented for 5 months. Always super clean inside and smelled great! Perfect for storage!
NICOLE L | Overall ExperienceGentleman at the front desk must have been having a bad day or something. Didn’t appreciate the way he spoke to me. I wouldn’t consider that “customer service”
ALEXANDER B | First ImpressionsYou need to accept prepaid VISA cards.
BRENT H | First ImpressionsWe are grateful for all of your help. We moved my family from Colorado to KS using the Uhaul storage pods. When living temporarily with other family the storage unit was perfect to keep our things we didn't have space for. The location was perfect to be able to stop in periodically & pick things up that we needed. We rented trucks on two separate occasions to pick up furniture we bought for our new place & then the final move. The carts that are available to move things in & out of the storage unit were very helpful. Our experience with all the employees were friendly, knowledgeable and provide top knotch customer service. Thank you all for helping our family over the last 6 months!
Alisa W | Overall ExperienceStaff were very nice and informative.
Colleen S | First ImpressionsThey way overpriced and don’t waste a second charging you a late fee
RENDLE B | Overall ExperienceOnly suggestion would be to remove the snow from parking spaces where people load and unload. Had a couple of slips but was able to catch myself.
Matthew R | Online Move InEvery one of the staff was very courteous and polite.
JOHN G | Overall ExperienceLet's make sure that my move in date for storage is November 10, 2023 I see at the top it says move in 10/23/2023 that is incorrect. Thank you
Lori N | First ImpressionsEmployee's are helpful and quick to answer any questions or concerns. The location of the facility and storage units was perfect! Awesome staff! Great job.
sharriea m | First ImpressionsFriendly & helpful staff
Jaqueline M | First ImpressionsI only wished I understood that the larger storage unit was on the second floor it made it very difficult to move items up the elevator. The doors on the loading docks are too narrow need wider doors.
Kathy-Marie P | Online Move InEasy to reserve over the phone and like that you can also text with questions/updates. Had multiple carts to use to unload also.
Marissa D | First ImpressionsI rented the storage unit online. There was no where that showed where in the facility it would be. Also the unit ended up having a post right in the middle of it that also wasn't disclosed online. This took up space and made packing my stored items into more difficult. Otherwise it was overall a decent experience.
Chanteal F | Overall ExperienceMy only disappointment and inconvenience was that I do not understand why I was informed that I could reserve a 10 x. 15 unit for August 1st and there would be only one available at that time. When I went in that day, my reservation was worthless; there was no 10 x 15 unit available. All the agent could do was to offer me 10 x 10 plus a 10 x 5. Seems reasonable doesn’t it? However, it cost me a lot more than the price of just one 10 x 15 unit. The guy said he might be able to get a reduction for me to compensate, but he was either told no by his boss, or he just didn’t bother! So now I’m out if pocket. Tell me, what was the point of me making a reservation? And, are you going to give me any compensation?
COURTNEY S | Overall ExperienceI have used their services many times through the years and have had great experiences every time. I highly recommend!
Kimberley Y | First ImpressionsNice to have a small space for free to help with my move from Scottsdale to KC. Thanks!
Darald H | First ImpressionsThe receptionist did extreme well, and she was professional.
Mario M | First ImpressionsVery courteous and helpful staff! Very pleased to use the storage facility. It’s clean and convenient.
Teresa M | First ImpressionsVery excellent thank you for your service
JOHN C | First ImpressionsI made a reservation two days before at the wrong location i went to the correct location just for it to be scheduled at another wrong location and had to go over information 4TIMES i kept say which size i want as well as climate control and the guy acted so clueless and was like i got this but it’s not climate control then i asked for a specific floor and he’s looking at things 3 floors up very frustrating then gives me a card that did not work at all and then he charged me 160$ for a 24 hour uhaul that i brought back early unsteady of 58$ like the receptionist said it was suppose to be so I’m very unhappy with this location
Sabrina T | First ImpressionsVery acomadating
John S | First ImpressionsThere are 3 key pads. I tried 2 and was denied. Know one told me how to get in after hours. After hours is when I scheduled my movers. Wasted trip.
Cynthia D | Online Move InMly unit was missing a wall to divide my things from the unit next to mine. The staff were very kind but really couldn't help fix the issue at the time because it was late in the day. They assured me a mgr would be calling me first thing the next day.
Kelly R | Online Move InEasy to pull up to. Appreciated the availability of lots of carts to do a quick load and unload. Only complaint was I had reserved a first floor unit but received a 2nd floor unit.
KEVIN M | Overall ExperienceThe staff were extremely helpful in modifying my return location for the truck, and getting me set up with a storage unit. I was originally supposed to return and store in Olathe. They were unable to do any business on the day of my truck return - they were having their parking lot resurfaced. The staff at Lexena was wonderful in accommodating me :) Thank you :)
Robert C | First ImpressionsI found the source of mold growth in my unit. Water or some liquid was seeping through the back wall. Management refused to assist in any way. I’ve taken photos and am filing a claim with the Better Business Bureau. I’m going to make it my business to inform everyone I can reach of this company’s dismal business practices and filthy facilities. What money you save withholding payment for my property with pale in comparison to that which I’ll personally see to that you loose in prospective customers.
Andy S | Overall ExperienceNeed better or more outside access. It was very inconvenient with how far we have to walk to get to our unit. When I signed up online they even said my unit had outside access. Easy to get lost. Could use better lighting in unit
lori s | First ImpressionsMoving items in today. Everything looks great. Thank you 😊
Brenda B | First ImpressionsAfter hour storage building the key pad not working.
mark g | First ImpressionsThe people at this facility were extremely helpful and accommodating during a stressful time to help arrange truck rental & storage arrangements. The facility itself is clean, secure, easy to reach and they provide many free aides to help.
Sharon B | Overall ExperienceStaff at this location have been so helpful and professional. Each person I have interacted with has gone above and beyond. I am so grateful for the assistance I was given during my experience with renting a truck and storage unit here. Thank you!!!
Timberly F | Overall ExperienceWell, as soon as I walked in the manager gave me he's greeting and we proceed with all the Blaaa, blaa, bla...😁 Then he send me to the back of the place and I was welcome by his wife, she is one of the most helpful and friendly person you can come across with...! I can definitely say that she goes beyond her duty to take her sweet time to show you the place and she makes sure that you know your way in and out of the place...! All I can say is that Everyone working there are Great and Happy Employees...! I would definitely and Absolutely recommend it to Everyone...! That's an environment I will recommend to everyone...! But hey, Don't believe me...! Stop by and see it for yourself you absolutely won't regret it...!
Eddie E | First ImpressionsI absolutely love this Uhaul facility. Everyone there is so nice and friendly and willing to help
frances p | First ImpressionsThank you
Quardriyyah M | First ImpressionsFriendly, knowledgeable.
Marie M | First ImpressionsThey were so accommodating. When I needed to change units quick they helped right away. It was so easy being able to do it all online and not have really any issue.
CASEY S | Overall ExperienceWay too expensive but practical
Fabian P | Overall ExperienceI was promised a month free. I never received it. I called the manager and no one ever called me back. I called several times also. I felt like that was bad customer service within itself!
Demetria G | Overall ExperienceA little worried about the rat traps in unit. I hope my thing stay safe. Thanks
VICKIE P | First ImpressionsFacility fit our needs at the time, great group of people.
Paul B | Overall ExperienceThe only issue is the unit I had had a large pipe in the middle of it that took up almost 1/4 of the space. I still had to pay the same price as the ones without the pipe.
Johnathan P | Overall ExperienceI called at 2:21pm and made a payment and informed them I was on my way from out of state to get my belongings and was told they don't do pro rated rates and was told the lock would be removed within ten minutes as I was on a time crunch upon my arrival at 4:34pm the lock was still on my unit causing an even longer delay. Very unprofessional
Cierra W | Overall ExperienceVery pleased with everything. Highly recommend
Dale C | Overall ExperienceThank you for your help!!
lauri s | First ImpressionsEverything went smooth
Dedra t | First ImpressionsI would definitely recommend your facility to everyone. ⭐️⭐️⭐️⭐️⭐️
Kimberly M | Overall ExperienceThank you!
Will K | First ImpressionsEveryone at the Marshall Drive location are very nice and helpful. I felt safe going to my units at night alone. It is very well maintained and organized. I cannot think of 1 reason/thing to complain about. Thumbs up!!!!
Judy L | Overall ExperienceI have been doing business with the Marshall Drive location, even though it is a few miles out of my way, because of the team at this location. The manager and his team are friendly and helpful. One suggestion: It’s not always easy to keep receipts, so a little improved understanding would be helpful, when a customer needs to return unused boxes. I had spent hundreds of dollars here, but when I didn’t have a receipt one time, I couldn’t get a refund for unused boxes.
dan c | Overall ExperienceI had a really bad experience with uhaul in Houston, my truck was dropped off at this location and it has been the very best uhaul experience every. They are really great people at this location and the Owner Coleen was as nice as any owner of a company I've ever met!! 5 stars all the way
Reggie G | Overall ExperienceNice, secure location with friendly staff.
Zac G | Overall ExperienceSamantha and Chris were so accommodating and very approachable. They always respond with the attitude that your needs are met with a sense of urgency. They make the process so effortless. I really enjoy doing business at that location.
pat p | First ImpressionsSpace was excellent. Staff and customer service was excellent. Overall excellent experience.
LARRY L | Overall ExperienceEVERYONE, at this location, from the store manger to Samantha, to the lady cleaning my newly rented storage unit, to the lady that checked in my rental, ALL the best attitudes at every part of the process. This staff deals with customers not having the best experience on a daily basis. Let’s face it… moving sucks. But the staff always stays helpful and has a smile. Thanks again… My second time using this Uhaul location. Please copy/paste what there doing at all your locations. Thanks…
Michael w | First ImpressionsStaff is always professional and kind. Excellent leadership and it trickles down!!!
PAUL F | Overall ExperienceI had misunderstood the sizing online. So we went to the office in hopes of getting a bigger unit. I feel awful I didn't catch the guys name, he had blonde hair and black glasses. He helped me upgrade my unit and actually was able to get me my first month free. My children were being, less than model citizens, but he wasn't ever short with me or rude because of that. I genuinely appreciate his help!
Andrea D | Online Move InEveryone was very helpful and it was great to see that Chris was still there after 10 1/2 years later. By far cheaper than anyone else!
Cindy S | First Impressionsthe people at the Olathe U-Haul storage were vary helpful and kind. i really apricate them for being so help full.
Fernando O | Online Move InNice facility
ALVIN C | Overall ExperienceGreat. Chris was great with customers. Process was fast and easy. Storage was very clean.
Amrit G | First ImpressionsEmployees at this location were great. The best experience throughout my move.
Sharma M | First ImpressionsLocation is the only reason I moved my storage space. It was just too far from my business and those extra miles made a difference in the efficiency I need. Security at UHaul is paramount, cleanliness is consistent, and high tech accessibility made it a top tier storage experience. I already regret changing to StorageMart, but location is the deal breaker for me.
Marcia C | Overall ExperienceDude Chris at Lenexa KS location is rude and racist. Denied my service because I looked like I had a bad attitude? Whatever that means. It's unprofessional and wish I could give a lower rating.
jessi r | Overall ExperienceFriendly staff
Debra B | First ImpressionsOverall your storage facilities is excellent. The constant rate increases prompted me to get rid of the junk I was storing. Out of site out of mind, I forgot what was packed in boxes.
Diana S | Overall ExperienceWhen I rented the U-Haul truck to move one way, I was explained that I would have one 10x15 unit. I said to myself great this will work. I can get through and work with my stuff. That didn't happen when I got in. They gave me three five foot units. No place to put a table to work with things or anything else. It was disgusting. Yeah I was just number. How about that famous saying? Oops, sorry about that. Staff was polite. Walking from the office to the storage units. Talk about trip hazards and hazards. Building was clean. Lights worked. Air conditioning worked.
Bob J | Overall ExperienceThanks guys!
Briget O | First ImpressionsThe manager and his staff are top notch!!! All your Uhaul facilities should come train with them for a week to learn good customer service!!!😄
STACEY B | First ImpressionsI have always had excellent service and support from this facility. Thank you.
Darren F | Overall ExperienceYou have an absolutely amazing staff at this location. In what was a stressful move for me, your team took away my stress and made it an easy transition for me. 😊 Thanks to the desk person…I wish I could remember his name… who got me into a bigger storage unit than I signed up for and which I definitely needed. And thanks to Jared (sp?), the person who helped check in our transport and truck, for all his help and for welcoming me back home to KC after my 8 years of absence. You have an incredible team.
Kimberly M | First ImpressionsOutstanding customer service!
Samuel V | Overall ExperienceThey didn't fix my 24 hour access, so three nights in a row, after having surgery, I was forced to move myself due to movers getting tired of not being able to unload my truck. No one answered the 24 hot line, emergency line, nothing. I've been trapped in their elevator at least 3 times. First two times, no answer on the ejector emergency line, not the facility, nor the facilities emergency line. Took 3 calls on the elevator just to get someone to answer, then they act as if it was just normal. My work schedule didn't match with their facility. To keep me from getting more frustrated with them, trying to just get me out of his face, he told me I would be reimbursed for the days not used, if I excited before the next bill. Then the same guy turned around and said he didn't say it upon my move out. NEVER EVER GOING BACK TO THAT FACILITY AGAIN. but the one on BLUE RIDGE, NOW THAT'S MY SPOT.
Ronnie M | Overall ExperienceStaff is going above and beyond trying to help ! Bravo to them in this time of trial .
ATTAYA U | First ImpressionsI like that I didn’t need to check in with anyone but the check in and out keypad system was unclear and confusing. I could barely read the words on the screen and ended up accidentally setting off an alarm because I didn’t understand what to do. I think an app (with very clear instructions upon download) that allows you to tap in with your phone instead of having to use a keypad would be better. It’s also going to be difficult to keep track of the code since it’s not something you get to chose yourself. I know I’ll be digging through my email trying to find it anytime I need to grab something from storage.
Danielle W | Online Move InI really like the area where people can leave things they don't want anymore and for someone else can use I'm all about recycling it's a great idea
Paul M | First ImpressionsWe have nothing but to say after our initial set up. We had reserved 2 larger units but when we got there they had to give a 4 smaller units. Not sure what reserve means to you guys but we got the units and all went well from there! Thank you!!! We will recommend you highly!!!
Charles R | Overall ExperienceThe U-Haul we stored our household item while we waited for our house to finish was perfect. The facility was clean, convenient and reasonable. The staff was pleasant to work with.
virgie s | Overall ExperienceElevator was broken, there are 3 keypads to get in, but only one is the correct one for registering unit, unit was located in the farthest corner without any notification ahead of time. Wasn’t able to switch to any other nearby locations due to availability. As incredibly convenient and great a month of free storage was, our situation just didn’t work out in our favor.
Kevin D | Online Move InWe actually didn't move in but your system thinks we just moved in. For some reason it thought my cc pin expired but it had not. But maybe it expired in your system. My wife had to give you her cc. So that was a bit of a hassle.
Brian P | First ImpressionsColleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.
PEGGY D | First ImpressionsSafe, secure. The staff were extremely pleasant, knowledgeable, and helpful!
WOJCIECH P | Overall ExperienceThe security is amazing and this is why I stay here. I know my belongings are safe.
CARY W | First ImpressionsWaited a long time to check out because staff seemed unable to help people ahead of me. Many customers were frustrated....one of U-Haul's clerks kept repeating she ''was new'' and couldn't do that. Staff was under-trained in my humble opinion. In Feb. communication w/Uhaul drop-off sites was not well stated. On-line and by phone only info we could get was that there was NOT a drop off station near my new address. My personal friends had to take trailer WAAAAAYYYY outta' their way and drop off when it was not shown to have a drop-off right here in Valley Center less than 3 blocks from my new home........Frustrating
debbie b | Overall ExperienceThis was the cleanest and friendliest storage facility I have ever been in
MARY S | First ImpressionsEverything was just fine thank for everything
Kevin W | First ImpressionsChris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.
Alyssa B | First ImpressionsThe employees are wonderful at the Lenexa location. Its very clean. Clean bathrooms if needed while loading and unloading your truck. Very safe and convenient. Much better to be inside with your storage than to be outside in the weather. Colleen and Chris are wonderful mgrs. They have flat dollies to help you get your job done faster.
susan d | Overall ExperienceWe'd still be them but they kept raising prices every year.
diana t | Overall ExperienceExcellent service !!!
Ninh B | First ImpressionsChris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.
Ricardo C | First ImpressionsAppreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! Thank you!
Michelle H | Overall ExperienceI cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of moving
Camela T | Overall ExperienceThe staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everything
JOSE A | First ImpressionsThe storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.
THOMAS S | Overall ExperienceI had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.
ROGER R | First ImpressionsStaff are very helpful and made the process very easy. Thank you!
Lee L | First ImpressionsChris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.
Kim N | First ImpressionsGreat facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.
Brittany M | Overall ExperienceThe guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I’ve been a customer for two years! Never once have I been late with my $134.99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16.00 fee on the way out the door! Apend you’re money elsewhere!!!
jeffrey b | Overall ExperienceStaff was helpful and nice!
Kendyl B | Overall ExperienceThe amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.
Kyle J | First ImpressionsEveryone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.
Camela T | First ImpressionsShe was very friendly and efficient. Thank you. Jim Franklin
JIM F | First ImpressionsChris the manager and his staff are the best!!!
Theresa M | Overall ExperienceI was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.
Jeffrey A | Online Move In👍👍 very impressed! Clean and well maintained. Highly recommend! Very safe too.
KEVIN S | First Impressions¡¡¡¡¡¡Muy buen servicio, el personal muy amable ,quede muy satisfecho con el servicio. gracias.
Jose C | Overall ExperienceNice job by all of the employees I came in contact with.
Samuel V | First ImpressionsThe staff was very friendly and helpful and the facility was convenient and clean.
virgie s | First ImpressionsThe room I ad should have been discounted. About 10-15% of the space was occupied by what appeared to be a HVAC unit.
Matt R | Overall ExperienceOriginal desk was not knowledgeable and seemed shifty. Made the process unreasonable.
Michael A | First ImpressionsIt was a phenomenal experience
joe b | First ImpressionsClean. Lots of carts to help you move into and out of units.
Scott C | Overall ExperienceGreat place.
Dan C | Overall ExperienceAll the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.
Tomas M | Overall ExperienceLots of loading docks and material handling equipment. Clean facility!
Lawrence D | Overall ExperienceChris was awesome getting my rental and storage needs rectified.
Stanley R | First ImpressionsI have rented here for 18 years with no issues Great service
DOUG E | Overall ExperienceChris was extremely helpful, knowledgeable, and it was great to be greeted by him.
bridget b | First ImpressionsThank you for everything! I have already recommended to friends
Margaret L | Overall ExperienceI called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!
Lance R | Overall ExperienceThey have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.
RICHARD O | Overall ExperienceThanks, Chris! You were very helpful!
Marjorie L | Overall ExperienceThe storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. daleking@wildblue.net
dale k | Overall ExperienceJust excellent
terry w | Overall ExperienceEvery time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.
Stephanie F | Overall ExperienceMy only problem was trying to reach the office via the telephone.
DEBORAH S | Overall ExperienceMost excellent in all categories! I’ve visited every U-Haul in the KC area and this one is tops!
Zane F | First ImpressionsThe couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].
Keesha S | Overall ExperienceI've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!
STACIE M | Overall ExperienceGreat place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.
Jazmyn K | Overall ExperienceI don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold of
Sherry B | Overall ExperienceThe best staff
terry w | First ImpressionsThe facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.
Karen B | Overall ExperienceChris and Jared are amazing and made my moving a great experience
kim c | First ImpressionsAfter we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DB
DARRELL B | Overall ExperienceI am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.
Heather S | Overall ExperienceThe staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.
Trent S | Overall ExperienceThe staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!
THOMAS S | First ImpressionsBig issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.
david s | Overall ExperienceHad sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.
Scott C | First ImpressionsExcellent service...5 stars!
Leonardo G | First ImpressionsAll the staff were friendly and efficient.
Anthony S | First ImpressionsThe store Mgr. His wondefull group are the best. I would very much recoment this particilar store, GOD BLESS EVERY BODY.
CESAR N | Overall ExperienceRachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!
Sara K | First ImpressionsRat poison trap in unit upon opening. Building alarm periodically would go off while in unit.
ERIN P | Overall ExperienceGo Chiefs
Daniel G | First ImpressionsChris is a great guy, very professional and treats everyone in a very nice manner. You should be proud to have him as your Manager, great Ambassador to U-Haul. Shouts out for Colleen as well, good person and does a great job as well. John McCarthy
John M | Overall ExperienceThe male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.
Garney H | First ImpressionsNice clean business with great staff !!
Shay T | First ImpressionsThis is our 4 time to use this facility and great staff and availability.
DEBBIE S | Overall ExperienceIt's been a great experience. The carts made it really convenient. The locker and surrounding area was clean. The staff was helpful. What more could you ask for.
bruce c | First ImpressionsIt was a very underwhelming experience, with several issues getting into my storage unit. The staff did their best to help, but was not clear in communicating or giving directions. The facility had several broken carts, and was not easy to navigate.
Mackenzie W | First ImpressionsChris Smith and Colleen at the Lenexa location rock. I really appreciated the both of them and the help they provided.
Ashley A | Overall ExperienceEveryone was so nice and friendly during my wakeful move.
Ruth S | Overall ExperienceWas an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISM
Robert T | First ImpressionsWe had a great experience here. Would use again.
greg p | Overall ExperienceMade a mistake when I set things up and they were more than happy to help and change it!
Raymond M | First ImpressionsEveryone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.
Gregg B | First ImpressionsFriendly and frictionless.
patrick k | Overall ExperienceOne of the best U-Haul locations I have ever used. Great customer service!
Jose R | Overall ExperienceThe staff was awesome. The unit is overpriced.
ann h | Overall Experienceyour one way rental trucks need cruise control!
Eddie K | First ImpressionsEveryone there were assholes . I like the Olathe facility better and should have stayed there
Essence N | Overall ExperienceI did not appreciate the storage cutting my lock off and placing no lock so my items were left in the storage unsecured for more than 24 hours.
Scherell M | Overall ExperienceCustomer service was outstanding. I will use them again in the future.
Jose R | First Impressionsvery friendly
STEPHANIE G | Overall ExperienceI recieved the run around when dropping off the uhaul and finding a storage unit
Susan C | First ImpressionsVery friendly. And very helpful good choice!!!!
Ronzell W | First ImpressionsExcellent U-Haul Outlet.
Jehan Z | Overall ExperienceI had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It’s the best experience I’ve had before.
Samantha H | First ImpressionsYou all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!
Linda S | Overall ExperienceJust wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refund
tammy f | Overall ExperienceEverything was great. Staff was always very friendly.
Jennifer H | Overall ExperienceCould never get through to anyone on the phone and emails took days to get a reply.
Sandra M | Overall ExperienceNa
Dana G | Overall ExperienceGreat service and polite people.
greg p | First ImpressionsEnded up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.
Patty E | Overall ExperienceWe were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.
Linda S | First ImpressionsVery professional and courteous staff. Very helpful to explain procedures and use of the facility.
Ted S | First ImpressionsAbsolutely the best staff around!
Fred A | Overall ExperienceThe management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!
jon m | First ImpressionsVery nice people helpful and convenient have used this location many times and will continue
ruth h | First ImpressionsStorage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.
Jarred E | Overall ExperienceI had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.
STACEY F | Overall ExperienceBest staff thanks
Ahmed M | Overall ExperienceDo not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.
stephaine c | Overall ExperienceExcellent
Sourabh K | Overall ExperienceReally nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. Veronica
Veronica W | Overall ExperienceI was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.
Tyler W | Overall ExperienceThank you for all of your help and assistance.
glen s | Overall ExperienceMore than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!
Jarred E | First ImpressionsEverything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.
Barry E | Overall ExperienceThe staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.
Alexis R | Overall ExperienceGreat customer service. We selected the Lenexa location for our repeat business even though there are locations closer to our house
deborah s | First ImpressionsChris is amazing with customer service!!!
mary r | Overall ExperienceIt was okay service
KRISTY M | First ImpressionsI liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.
kathryn j | Overall ExperienceThank you
Shacore N | Overall ExperienceGreat experience. Facility was well maintained and the staff was friendly and extremely helpful.
paul b | Overall ExperienceOur move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.
Pamela P | Overall ExperienceVery secure storage and great and friendly staff!!
Ann S | First ImpressionsThe staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLY
Heidi M | Overall ExperienceColleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.
GARY G | Overall ExperienceClean & well maintained. Friendly staff.
Ann G | Overall ExperienceUhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.
Joel S | Overall ExperienceThis was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!
Julie B | First ImpressionsWe picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.
Lance R | First ImpressionsYour staff was excellent. They ran around for me and the other customers. It is greatly appreciated.
Marie H | Overall ExperienceI was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.
Arminta G | First ImpressionsEverything was great!
JOHN G | Overall ExperienceVery friendly and helpful staff
jennie m | First ImpressionsVery helpful
diana t | First ImpressionsThe employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!
Pamela P | First ImpressionsThe staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.
Marcia C | First ImpressionsThe staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.
rosy k | Overall ExperienceEven though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersal
Arminta G | Overall ExperienceThank you for you ease of use during a nerve wracking time!
rosy k | First ImpressionsGreat service
Rochelle C | Overall ExperienceThe facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received $20 fee and letters were sent to 2nd contact. You lost a customer for these policies.
JEFFREY W | Overall ExperienceI couldn’t be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! Thank you!
Sarah K | Overall ExperienceNice, clean and convenient
Juwaun L | ReservationChris the manager has great customer service skills. His employees are great too. Best UHaul ever!
susan d | ReservationI received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!
Shaia M | ReservationWere very helpful in getting us set up on short notice.
Chad S | Overall ExperienceYour units are overpriced.
Matthew R | Overall ExperienceA generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.
Curt P | Overall ExperienceEverything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.
Sarah K | ReservationGreat experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!
benjamin b | Overall ExperienceI ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.
REBECCA W | ReservationGreat
Dorothy R | ReservationChris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.
katherine a | Overall ExperienceVery nice and friendly staff.
Anne S | Overall ExperienceWell worth the price to keep our kids college items from going in and out of the house twice a year!
TERI K | Overall ExperienceYour fatcility was a great experience.
JUDY M | Overall ExperienceGreat service. Very clean. Staff was very helpful.
holly p | Overall ExperienceGreat experience!!
Michael H | Overall ExperienceI could never get a hold of anyone at the facility. I had to call at least four times and messages weren’t returned by staff. I couldn’t make account changes over the phone.
Amanda M | Overall ExperienceI stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!
JONATHAN C | Overall ExperienceKeeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!
MARY B | Overall ExperienceN
Justin B | Overall ExperienceVery happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.
troy h | Overall ExperienceAlways friendly and pleasant.
Jon m | Overall ExperienceVery informative and friendly
Rebecca R | ReservationThe girls were really helpful. Thank You!!
Denise F | ReservationGreat job!
Mark W | Overall ExperienceI used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.
Teressa B | Overall ExperienceNo comment
cheryl h | Overall ExperienceStaff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.
LA`SHERREZ C | Overall ExperienceA great place to store belongings. Always clean and safe. Would use again.
robert l | Overall ExperienceGreat Job! Very helpful!
Mark W | ReservationLocation was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.
Gregory E | Overall ExperienceEverything was good - staff very friendly and extremely hekpful
KATHLEEN A | Overall ExperienceCould be a little more lenient on a late charge Fee. See my payment was 6/10/18, $45 three days later $15 was added, at least make 2wks before adding $15 late fee. Some people are going through.
MARY L | Overall ExperienceGreat experience...a hidden treasure
Phillip W | Overall ExperienceWill use this Facility again thank you.
Sharon B | Overall ExperienceNo comments to add
Todd R | Overall ExperienceThe cost of shipping was high and I might try to find a less expensive option next time.
Mary L | Overall ExperienceGreat Service
MARK A | Overall ExperienceSpace was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.
Ethan M | Overall Experience