Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Man, the service and speed of check-in and checkout (returning of the trailer) Was fabulous. All three people were ver nice, knew exactly what to do and were fast. Definitely ... definitely go back here for rental needs.
I wish I would have originally selected this drop off location. My original drop off location was Anderson Automotive located at 1017 Merriam Ln, KC KS. I was told I could drop the trailer off on Sunday (when they were closed). All I needed to do was to park it in their lot. When I got there, the lot was full and not easily accessible from the busy road. I was not notified of this in advance, so after 6 hours of driving, I had to scramble on where to park the truck with the trailer. I was notified the next day (Monday) that the lot was full and not only would there not be room for the trailer, but there would be no room for the truck as well, and that I would have to return them to another location. I was able to return the trailer and later the truck at the 9250 Marshall Drive location where they were absolutely great to work with. In short, I was happy overall with UHAUL, but disappointed that the Anderson Automotive location did not notify me that their lot was full ahead of my arrival, which caused me a lot of additional scrambling at a very inconvenient time.
Super
The staff was friendly and knowledgeable!
The storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. daleking@wildblue.net
Just excellent
Great customer service.
Those involved in the drop off were VERY helpful and friendly.. Thank you very much!!
all the people there were friendly and courteous. One of the better Uhaul places
Better identifying sign for the key returns after hours.
they were not too interested in our story about the bad tire.
Every time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.
Trucks steering was was loose and very hard to keep vehicle in lane. Driving in heavy city traffic was nerve wracking and tiring. Was completely drained by the time I arrived at destination. You need to fix that truck before it causes a serious wreck!!!
Nothing it was exemplary.
Nothing, you all took good care of us, Chris was over the top accommodating when reserving and pick up. Made it so easy!
Everything went smoothly. No problems.
Actually a young man at the Olathe location helped me find something at a very last minute for rental. They were all Amat and to me went way above and beyond expectations
The app locked up when I tried to upload pictures as prescribed, requiring me to go inside to check in. Truck # on paperwork did not match the truck we were provided.
The only thing difficult about this location is leaving through the exit with a larger truck, but that more how the roads are laid out. Great team which all were pleasent to work with.
Check in clerk was very helpful and efficient.
Staff very helpful and friendly It made renting a trailer very easy
My only problem was trying to reach the office via the telephone.
In and out with no problems. Everything went smoothly. Great rates!
None
I needed assistance selecting a ball mounting kit. Although the representative was helpful, it took him three tries to find a kit that would fit my vehicle's hitch receiver tube. The process took nearly 30 minutes to complete.
Keep doing what you are doing. Your customer service is the best, all my process I dealt with Rachael at the lenexa locationl very nice lady who explained everything In details and answered all my questions. Thank you Rachael for making the process of renting the truck easy for me.
The staff was awesome at the Lenexa, and location. What wasn't awesome was the whole “online check in†system. What's the point of online check when you still have to go inside, wait in line and show a bunch of the same stuff again and to do more paperwork?
Didn't go into the building. Check in done quickly upon arrival outside.
Excellent service. Staff super polite
There was a heavy loading of bugs on the truck cab and windows from the previous user, but it did not hinder our trip.
Nice people, very efficient job.
Great service.
The check in using 0hones is harder for older people.
I love love love U-Haul! In the past year I have rented U-Boxes. When it was evident I needed an additional box, I called and they brought another one out. Customer Service was exemplary!!!! Since then I have had the need to rent a pick-up truck. Both rentals were handled out of the Lenexa center and both times the service received was excellent! This last rental, I got back to the center shortly after closing and a gentlemen that worked in the truck yard helped me with my online return. He had his own work to do, so stopping to help me was most appreciated.
Was charged for has I didn't use
It went very smoothly. This is the third time we've rented from this location.
As always. People were warm& friendly to deal with!
Everyone at this location was stellar. They accommodated me and every way imaginable. They were professional, courteous, and look like they love their job!
I rented an auto transport trailer from the Overland Park location. They told me my car would fit on the trailer. I took it home and guess what? My car would NOT go up on the trailer. So I returned the trailer to the rental location shortly after I picked it up. They charged me the full rate.
The lady in Wichita Kansas was very nice and helpful.
You charge extra fees if I don't clean out the truck, then you charge an extra fee to use your trash dumpster. I spent over $600 on renting your trucks in the past week for my business, I will be searching around for other truck rental services.
Staff who assist with the vehicles outside are very nice and do a great job. Great service!
Very organized and knowledgeable staff. The online reservation system worked very well. I loved getting the phone call reminder for confirmation of time. And they were very good about moving the pickup time back at the last minute.
Clearer directions on how best to navigate the check in process. Also, better signage. The main signs state return equipment, nothing about picking up. Also, other entrance takes you to the storage and you have to back track to find the main office. Lost considerable time navigating the inefficient check in process.
horrible customer service. Worst experience we have ever had. Chris was very rude and very unprofessional. He should not work in customer service. Yelled at my father did not listen to what he had to say. Terrible. Will never use U-Haul again. Tried to charge me $500 for not returning the truck to Nebraska - i explained to the lady on the phone while picking the truck up it would not be returned to the original location. It is not my fault it was not updated and i will not pay for the additional fee.
Explain the charges better I feel I was double charged and emailed in and never received a response
Most excellent in all categories! I’ve visited every U-Haul in the KC area and this one is tops!
The couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].
I've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!
Great place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.
I don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold of
The best staff
The facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.
Chris and Jared are amazing and made my moving a great experience
After we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DB
I am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.
The staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.
The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!
Big issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.
Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.
Excellent service...5 stars!
All the staff were friendly and efficient.
The store Mgr. His wondefull group are the best. I would very much recoment this particilar store, GOD BLESS EVERY BODY.
Rachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!
Rat poison trap in unit upon opening. Building alarm periodically would go off while in unit.
Go Chiefs
Chris is a great guy, very professional and treats everyone in a very nice manner. You should be proud to have him as your Manager, great Ambassador to U-Haul. Shouts out for Colleen as well, good person and does a great job as well. John McCarthy
The male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.
Nice clean business with great staff !!
This is our 4 time to use this facility and great staff and availability.
It's been a great experience. The carts made it really convenient. The locker and surrounding area was clean. The staff was helpful. What more could you ask for.
It was a very underwhelming experience, with several issues getting into my storage unit. The staff did their best to help, but was not clear in communicating or giving directions. The facility had several broken carts, and was not easy to navigate.
Chris Smith and Colleen at the Lenexa location rock. I really appreciated the both of them and the help they provided.
Everyone was so nice and friendly during my wakeful move.
Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISM
We had a great experience here. Would use again.
Made a mistake when I set things up and they were more than happy to help and change it!
Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.
Friendly and frictionless.
One of the best U-Haul locations I have ever used. Great customer service!
The staff was awesome. The unit is overpriced.
your one way rental trucks need cruise control!
Everyone there were assholes . I like the Olathe facility better and should have stayed there
I did not appreciate the storage cutting my lock off and placing no lock so my items were left in the storage unsecured for more than 24 hours.
Customer service was outstanding. I will use them again in the future.
very friendly
I recieved the run around when dropping off the uhaul and finding a storage unit
Very friendly. And very helpful good choice!!!!
Excellent U-Haul Outlet.
I had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It’s the best experience I’ve had before.
You all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!
Just wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refund
Everything was great. Staff was always very friendly.
Could never get through to anyone on the phone and emails took days to get a reply.
Na
Great service and polite people.
Ended up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.
We were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.
Very professional and courteous staff. Very helpful to explain procedures and use of the facility.
Absolutely the best staff around!
The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!
Very nice people helpful and convenient have used this location many times and will continue
Storage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.
I had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.
Best staff thanks
Do not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.
Excellent
Really nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. Veronica
I was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.
Thank you for all of your help and assistance.
More than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!
Everything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.
The staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.
Great customer service. We selected the Lenexa location for our repeat business even though there are locations closer to our house
Chris is amazing with customer service!!!
It was okay service
I liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.
Thank you
Great experience. Facility was well maintained and the staff was friendly and extremely helpful.
Our move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.
Very secure storage and great and friendly staff!!
The staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLY
Colleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.
Clean & well maintained. Friendly staff.
Uhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.
This was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!
We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.
Your staff was excellent. They ran around for me and the other customers. It is greatly appreciated.
I was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.
Everything was great!
Very friendly and helpful staff
Very helpful
The employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.
The staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.
Even though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersal
Thank you for you ease of use during a nerve wracking time!
Great service
The facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received $20 fee and letters were sent to 2nd contact. You lost a customer for these policies.
I couldn’t be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! Thank you!
Nice, clean and convenient
Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!
I received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!
Were very helpful in getting us set up on short notice.
Your units are overpriced.
A generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.
Everything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.
Great experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!
I ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.
Great
Chris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.
Very nice and friendly staff.
Well worth the price to keep our kids college items from going in and out of the house twice a year!
Your fatcility was a great experience.
Great service. Very clean. Staff was very helpful.
Great experience!!
I could never get a hold of anyone at the facility. I had to call at least four times and messages weren’t returned by staff. I couldn’t make account changes over the phone.
I stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!
Keeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!
N
Very happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.
Always friendly and pleasant.
Very informative and friendly
The girls were really helpful. Thank You!!
Great job!
I used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.
No comment
Staff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.
A great place to store belongings. Always clean and safe. Would use again.
Great Job! Very helpful!
Location was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.
Everything was good - staff very friendly and extremely hekpful
Could be a little more lenient on a late charge Fee. See my payment was 6/10/18, $45 three days later $15 was added, at least make 2wks before adding $15 late fee. Some people are going through.
Great experience...a hidden treasure
Will use this Facility again thank you.
No comments to add
The cost of shipping was high and I might try to find a less expensive option next time.
Great Service
Space was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.
