Customer did not leave a comment.Brian S.
Customer Reviews for U-Haul Moving & Storage of Lenexa
Lenexa, KS 66215
(I 35 and 95 TH ST)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceSusan S.
Customer did not leave a comment.Darrell M.
Customer did not leave a comment.Joe G.
While the staff was helpful, we did have to search for someone who was available to help us answer questions. We did realize they were in the middle of their closing tasks, but some of the instructions on the mobile app weren't entirely clear.AMANDA N.
Keep up the good work ðŸ‘ðŸ½Ulises G.
Customer did not leave a comment.James B.
The entrance for returns was well marked and the staff were very efficient. Thanks!ALAN L.
Customer did not leave a comment.John G.
They are always Awesome!! Wouldn't use anyone else.Ed P.
Customer did not leave a comment.Scott V.
I did not get a receipt emailed to merick W.
Customer did not leave a comment.James N.
Customer did not leave a comment.Christina K.
Customer did not leave a comment.Robert C.
Colleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.PEGGY D. | First Impressions
Customer did not leave a comment.David B.
Customer did not leave a comment.Ross P.
Customer did not leave a comment.FRANCK B.
Clean the windshield prior to renting truckDaryl J.
Customer did not leave a comment.Aaron E.
Just keep up the outstanding service and pleasant customer experience.Samuel V.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Kent H.
Customer did not leave a comment.Gabriel G.
Customer did not leave a comment.David M. | Overall Experience
Wasn't sure how much gas to put in and ended up paying an extra $10 for gas. Would be nice to get that $10 taken off my total! Also, the app would not let me upload pictures for the self-drop-off. I tried calling customer service but there was a 75-minute wait. Luckily, I tried using the website instead of the app and it worked. Kind of frustrating. Not sure what I would have done if I didn't figure it out on my own. Took an extra 15 minutes to drop off.Christopher C.
Customer did not leave a comment.Peter T.
Staff was courteous. I didn't understand how the fuel app worked. Manager made an adjustment to my fuel charge which I appreciated. Based on the fuel app when I returned, I went 23 miles. I added 2 gallons of gas from Costco next to uhaul location because I thought that would be close to the amount of gas I used. Check in said I was short 4 gallons, So based on my math 23miles/6 gallons means the vehicle got 4 mpg. So is 4 mpg the standard of a well maintained fleet of vehicles? BTW I was driving on complete flat land. No hills or steep inclines to overcomeMike M.
Customer did not leave a comment.Robert B.
Safe, secure. The staff were extremely pleasant, knowledgeable, and helpful!WOJCIECH P. | Overall Experience
Customer did not leave a comment.Terry G.
All of the staff at the location were friendly and helpful. I was able to get the truck quickly and get onto my move. Thank you!Catherine M.
Customer did not leave a comment.Connor S.
Great experienceSarah J.
Friendlier cashier/clerkJaymie M.
Your phone service is downright terrible.Caleb D.
Car Trailer was old with poor tires and rusted, poorly functioning ratchet straps.Norbert R.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Barbara L.
Customer did not leave a comment.kevin K.
Customer did not leave a comment.Jeffery B.
Horrible customer service in all aspects. I will not recommend this location of Uhaul to anyone and will NEVER get a uhaul from this location again. Also, change of rates is not well explained and is not emphasized when extending rental. Misleading.Jerome B.
Customer did not leave a comment.Earl S.
I specifically requested some extra miles on our trip. I was told that would happen and then it didn't.Larry R.
The security is amazing and this is why I stay here. I know my belongings are safe.CARY W. | First Impressions
need self unloading trailers.Franklin H.
Truck was very well maintained and service was excellent, as always!Zach H.
GM was very good handling a very busy Time with with alot of customers and a trainee Trying her best.everything went great.Adam N.
Waited a long time to check out because staff seemed unable to help people ahead of me. Many customers were frustrated....one of U-Haul's clerks kept repeating she ''was new'' and couldn't do that. Staff was under-trained in my humble opinion. In Feb. communication w/Uhaul drop-off sites was not well stated. On-line and by phone only info we could get was that there was NOT a drop off station near my new address. My personal friends had to take trailer WAAAAAYYYY outta' their way and drop off when it was not shown to have a drop-off right here in Valley Center less than 3 blocks from my new home........Frustratingdebbie b. | Overall Experience
Customer did not leave a comment.Sheila O.
Customer did not leave a comment.Preston B. | First Impressions
Customer did not leave a comment.Linda G.
Customer did not leave a comment.John G.
Customer did not leave a comment.Grant H.
Customer did not leave a comment.Gina S.
Customer did not leave a comment.Jarrod F.
Customer did not leave a comment.James A.
This was the cleanest and friendliest storage facility I have ever been inMARY S. | First Impressions
Customer did not leave a comment.STEVE G. | First Impressions
Customer did not leave a comment.JEREMY J.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Scott P.
The main entrance to the building is not clearly marked. I spent some time driving around the building trying to locate the office.Ronald B.
Everything was just fine thank for everythingKevin W. | First Impressions
Customer did not leave a comment.Sara F.
Amazing customer service as always, super easy check out!ZACHARY H.
Customer did not leave a comment.Tony N.
Truck was old and worn out. When returning it, people outside smoking illegal items. Online process asked too many questions. I'll go else where.Don T.
Dont have local calls transfered to national call center. I gave lady at national my zip and she made reservation for me that was 60 miles away and wouldnt tell me where reservatiin was made. I felt like she didnt give a shit.Eric W.
Chris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.Alyssa B. | First Impressions
Customer did not leave a comment.Larry H.
Not charge me almost double my contract cost for being 2 hours late on the return time it doesn't really seem like a fair price. Last time I rented I was charged double not even sure why that happened never got a reply. Probably just going to buy my own trailer from now on.Marcus H.
Customer did not leave a comment.Ryan M.
Do not let the gentleman do uhaul transactions The lady that helped me after he did ,,,did a great job. And I appreciate it.David B.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Curtis J.
Customer did not leave a comment.Leslie H.
These guys went above and beyond. I left a bed frame in the back and they called me to make sure I still wanted it. Much appreciated!!Melissa J.
Nothing. Always have a great experience at this location:)Lisa R.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Edward P.
The person at the front desk Was extremely difficult to understand. He was in a hurry and wouldn't speak clearly. (I have perfect hearing so that wasn't the issue.) not impressed.Nigel G.
I don't think there's anything you could do at this location to improve anything. Everything was easy and the customer service was awesome!Shawn D.
I'm confused about how to use the 24/7 pick up.Carolyn L.
Customer did not leave a comment.Robert H. | Overall Experience
The customer service was OUTSTANDING!!!Lucas S.
The employees are wonderful at the Lenexa location. Its very clean. Clean bathrooms if needed while loading and unloading your truck. Very safe and convenient. Much better to be inside with your storage than to be outside in the weather. Colleen and Chris are wonderful mgrs. They have flat dollies to help you get your job done faster.susan d. | Overall Experience
Customer did not leave a comment.ZACHARY H.
We'd still be them but they kept raising prices every year.diana t. | Overall Experience
Excellent service !!!Ninh B. | First Impressions
We were charged for a damaged tire even though we had nothing that occurred that caused damage and despite multiple attempts to reach out to the location manager, I cannot get anyone to call me back.Daniel P.
Fast and friendly.Edwin S.
Customer did not leave a comment.Charles S M.
Customer did not leave a comment.NARENDRA S.
Poor serviceDeAngelo T.
We rent from this location all of the time and the staff is always very friendly but there were issues with the condition of the last two trailers. In one instance, we had to purchase and install a missing D ring in order to tie our equipment down. The most recent rental had a 1 foot wooden slat missing near the door which made it difficult to secure our equipment. Inspect the the trailers after each use to ensure they are properly maintained.Patsy N.
Customer did not leave a comment.Gloria O. | First Impressions
Customer did not leave a comment.MILTON M. | Overall Experience
Customer did not leave a comment.Arnold P.
Customer did not leave a comment.Terry M.
The u-haul on Metcalf is horrible. The staff is rude, no one is helpful or kind, the trucks are not in the best shape, etc etc. I decided to try the Lenexa location to move our daughter again and was truly impressed! The location is super clean, the agent was a dream to work with, the truck was washed off, running and the air conditioning on full blast. The return was truly a breeze and someone came to us immediately upon arrival. I cannot say enough good things about this experience! Metcalf location would get a 2 or 1. These guys get a 10 out of 5!!!!!!Gloria R.
Customer did not leave a comment.Rashel W.
The young gentleman that took care of me dropping everything off was extremely professional helpful and just niceJoel A.
Rented trailer to pick up car 360 miles away and upon arrival discovered pin hole in one of the trailer tires. It was 6:10pm. Called both Road side assistance and the Lenexa office. All I could get from either was all representatives are assisting other customers for half hour straight. I had to turn around without vehicle ( fortunately farmer had air compressor) and come back 760 miles round trip. Talked to Lenexa manager who is very rude which in turn made me upset. Explained situation and first thing out of his mouth well it wasn't that way when you left. I said I never said it was My beef is couldn't get ahold of anyone. His response was you could have emailed. I said EMAIL. you won't answer calls from road side or here what makes you think an email would be answered. He was very abrasive in talk and attitude which in turn made me upset. No help what so ever. I do not recommend this place at all. You break down look for a long, long wait if you ever get a hold of anyone for assistance.Leslie N.
We were greeted by a very energetic man who answered all our questions and seemed to not be bothered by us interrupting his work. It was a night/day difference from the pickupCHRISTOPHER K.
Everything was great, although I had to bail out of the automated check in/out, as I could not get it to work for me. The employees were very friendly and helpful.Gerald K.
Excellent rental every time!!DARRELL B.
Initially, I signed up online, and yet had to wait 20 minutes to get 'verified' in order to pick up my truck and materials. The initial truck I was assigned was in a parking lot back three deep in trucks, so I had to talk to the staff in order to get a different truck assigned. Not all of the equipment I requested was available. The staff at the front desk didn't seem interested in helping at all, although there was another employee that was very respectful, attentive and courteous at the end that rescued the situation. I have used this particular location 6 times over the past 15 years and am very disappointed in the process this time.Glenn R.
The trailer axle was out of alignment and it dog tracked badly. Had to drag it rather than pull it and the empty trailer knocked the MPG down by 10 MPG. Was noted by guy checking it in when I returned.RICHARD S.
The location was changed for me the day of moving without any warning. The mileage was also not changeable when I put it in on the app. This made the end mileage different than the actual mileage. It seems like this is a money making scam.Niki L.
Customer did not leave a comment.Kyle J.
The cab was not thoroughly and definitely not sanitized. There was cat hair and the entire cab smelled like cat urine. But everyone worker was so professional and pleasant. Very efficient!Ellen H.
Good experience. Friendly staff. Easy pick-up and return.Brian F.
Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.Ricardo C. | First Impressions
Appreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! Thank you!Michelle H. | Overall Experience
Customer did not leave a comment.Martin S. | First Impressions
Customer did not leave a comment.David R. | Overall Experience
Customer did not leave a comment.JOSUE U. | First Impressions
Customer did not leave a comment.George T. | First Impressions
Customer did not leave a comment.Donna S. | Overall Experience
I cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of movingCamela T. | Overall Experience
The staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everythingJOSE A P. | First Impressions
Customer did not leave a comment.KELLY B. | Overall Experience
Customer did not leave a comment.MEGAN S. | Overall Experience
The storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.THOMAS S. | Overall Experience
Customer did not leave a comment.Donna S. | First Impressions
Customer did not leave a comment.ryan s. | First Impressions
Customer did not leave a comment.ROSELIE B. | Online Move In
Customer did not leave a comment.DEB H. | Overall Experience
Customer did not leave a comment.Michael D. | Overall Experience
I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.ROGER R. | First Impressions
Staff are very helpful and made the process very easy. Thank you!Lee L. | First Impressions
Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.Kim N. | First Impressions
Customer did not leave a comment.Patrick M. | First Impressions
Customer did not leave a comment.Mark R. | Online Move In
Customer did not leave a comment.Myron C. | First Impressions
Great facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.Brittany M. | Overall Experience
The guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I’ve been a customer for two years! Never once have I been late with my $134.99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16.00 fee on the way out the door! Apend you’re money elsewhere!!!jeffrey b. | Overall Experience
Customer did not leave a comment.Valerie J. | Overall Experience
Customer did not leave a comment.Bobby w. | Overall Experience
Staff was helpful and nice!Kendyl B. | Overall Experience
The amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.Kyle J. | First Impressions
Customer did not leave a comment.Melissa R. | First Impressions
Customer did not leave a comment.Kortezz D. | Overall Experience
Everyone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.Camela T. | First Impressions
She was very friendly and efficient. Thank you. Jim FranklinJIM F. | First Impressions
Chris the manager and his staff are the best!!!Theresa M. | Overall Experience
I was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.Jeffrey A. | Online Move In
👍👍 very impressed! Clean and well maintained. Highly recommend! Very safe too.KEVIN S. | First Impressions
Customer did not leave a comment.Valerie J. | First Impressions
¡¡¡¡¡¡Muy buen servicio, el personal muy amable ,quede muy satisfecho con el servicio. gracias.Jose C. | Overall Experience
Customer did not leave a comment.Kellyn B. | First Impressions
Nice job by all of the employees I came in contact with.Samuel V. | First Impressions
Customer did not leave a comment.ANA G. | First Impressions
The staff was very friendly and helpful and the facility was convenient and clean.virgie s. | First Impressions
The room I ad should have been discounted. About 10-15% of the space was occupied by what appeared to be a HVAC unit.Matt R. | Overall Experience
Original desk was not knowledgeable and seemed shifty. Made the process unreasonable.Michael A. | First Impressions
Customer did not leave a comment.Michael S. | Overall Experience
Customer did not leave a comment.char w. | First Impressions
Customer did not leave a comment.PAULA O. | Overall Experience
Customer did not leave a comment.RICHARD M. | Overall Experience
It was a phenomenal experienceJenice M. | First Impressions
Clean. Lots of carts to help you move into and out of units.Scott C. | Overall Experience
Great place.Dan C. | Overall Experience
Customer did not leave a comment.Dan C. | First Impressions
Customer did not leave a comment.melissa t. | First Impressions
Customer did not leave a comment.Roberta B. | First Impressions
Customer did not leave a comment.Kevin C. | First Impressions
Customer did not leave a comment.Lataya W. | First Impressions
Chris was awesome getting my rental and storage needs rectified.Stanley R. | First Impressions
Customer did not leave a comment.katie B. | First Impressions
Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.bridget b. | First Impressions
Most excellent in all categories! I’ve visited every U-Haul in the KC area and this one is tops!Zane J. | First Impressions
The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!THOMAS S. | First Impressions
Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.Scott C. | First Impressions
All the staff were friendly and efficient.Anthony S. | First Impressions
Customer did not leave a comment.Manoj P. | First Impressions
Nice clean business with great staff !!robert z. | First Impressions
Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISMRobert T. | First Impressions
Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.Gregg B. | First Impressions
I recieved the run around when dropping off the uhaul and finding a storage unitSusan C. | First Impressions
Very secure storage and great and friendly staff!!Ann S. | First Impressions
Very helpfuldiana t. | First Impressions
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.Marcia C. | First Impressions
Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!susan d. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!