Customer Reviews for U-Haul Moving & Storage of Lenexa

6381 reviews

9250 Marshall Dr   Lenexa, KS 66215
(I 35 and 95 TH ST)

(913) 888-0919

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 888-0919

9250 Marshall Dr
Lenexa, KS 66215
(I 35 and 95 TH ST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Bottles of water in the truck or van ready to go. We moved my daughter and really could of used the water.

susan S. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE T. 
Rating:
3.0

Car hauler was a mess. Straps weren't long enough and the Jack on it was stripped. We had to unload the truck with the trailer attached.

James S. 
Rating:
2.0

I wasn't able to pick up the auto transport at the same time as the truck so i picked up the truck in the morning and loaded it. I asked if I could use my personal truck to go pick up the auto transport when it was ready and it wasn't allowed. Had to drive back across town to get the auto transport, than back again to load up the vehicle. After I drove to my destination and took the truck back I was over my allowed mileage and charged for it.

Derrick H. 
Rating:
5.0

Great drop off location

Sydney O. 
Rating:
5.0

Customer did not leave a comment.

Clint R. 
Rating:
5.0

Customer did not leave a comment.

Tasha O. 
Rating:
5.0

Easierst and most efficient rental experience I have had in years. Thanks!

Darren J. 
Rating:
5.0

Staff was efficient and very friendly. Check in and Check out was fast. Well done.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Everything was easy peasy! Very well organized

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

char w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILSON B. 
Rating:
5.0

Love love love how quick and easy the mobile check in and out was. U-Haul has always had great equipment and service. But I used to dread the long lines and time it took to utilize their services. Now it's the best of all world. Modern solutions for universal problems.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I use this u-haul location frequently. Everytime I use them they are always, friendly, helpful and accommodating. I highly recommend this location. They are all great!

Debby B. 
Rating:
1.0

This place is absolutely horrible. I had their truck for 5 minutes. Drove it maybe max 3 miles. Total. My house is about a mile from the lenexa location Marshall drive. Got home noticed a huge hole in the read passenger tire. Drive it back up there tell them. And the so called manager said I did the damage no questions asked charged me almost 400$ didnt offer me another truck wouldnt let me see video footage and made me leave. Oh and the manager thought it was funny when i told him i was a single mother and couldnt afford this. Yea he LAUGHED AT ME. Never will be back never will recommend this place to anyone.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Dick R. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
1.0

I returned a dolly within 2 hours of borrowing it, but they charged me for multiple days use..

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Audra M. 
Rating:
3.0

The 24/7 app did not work so I had to wait until the store opened up to get the rental. The App also did not work for my after hour drop off. So I am extremely disappointed with the U-Haul App

Michele O. 
Rating:
3.0

Make it clear about where to park for pick up and what the process is. I waited inside in line for 30 minutes and was told I needed to be hitched up, then after I did that I had to wait in line another 30 minutes to check out. I wasted almost an hour of my time picking up the trailer.

Debbi G. 
Rating:
5.0

Everything was good.

ANDREY S. 
Rating:
5.0

very pleased with the Customer service at this location. The general manager Was very helpful and great to Work with.

Cody P. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Warren T. 
Rating:
4.0

Customer did not leave a comment.

Anna Z. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Woman who helped me knew her job well.

Don D. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
1.0

I was called and told I CANNOT use a car dolly with a 15' truck when i had moved and called back a week later to find out I could. It's bullshit I paid for a truck and miles TWICE all because YOUR representative called me and said I couldn't before.

GAVIN L. 
Rating:
5.0

This was a last-minute truck rental, and they were able to meet my needs quickly and fully. Thank you

Brent A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The staff at this particular location were attentive and helpful. If I need a moving truck again, I will definitely go out of my way to visit this store.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Very easy check out and in. Fellows setting up and taking off trailer we're awesome!!!! 10/10

Barbara H. 
Rating:
2.0

The box truck engine had a problem, and a loud noise with acceleration. I had to return it immediately after leaving the parking lot for a trouble free truck. The ash tray was dirty with ashes. No one cleans the trucks properly.

JULIA P. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Jill F. 
Rating:
5.0

Customer did not leave a comment.

Heidel T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
5.0

I was there to check-out at the time they opened and they were already there and welcomed me in. Very nice people to talk with and deal with. Truck was very clean and I had no trouble at all with its use. Check-in was fast and easy, again very nice and professional people.

Frank T. 
Rating:
4.0

Customer did not leave a comment.

PAULA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELDON R. 
Rating:
5.0

After hours return was very crowded.

Daryl H. 
Rating:
4.0

U-Haul app did not work

Mark W. 
Rating:
5.0

Check-out and check-in process were both very smooth. Truck was clean and performed well. Service was professional and courteous. Thank you!

Brent A. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
3.0

I had a reservation (on line) stood in line , after getting to the counter I was told to have my hitch verified, went back in and stood in line again. Let's not waste my time again please! I wasted my time on line verifying my truck and hitch and double waited in the store line. Did you think this one out?

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
1.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Juslena T. 
Rating:
4.0

Customer did not leave a comment.

Thla I. 
Rating:
3.0

Customer did not leave a comment.

Desiree C. 
Rating:
5.0

Quick & easy to drop off

David T. 
Rating:
5.0

Customer did not leave a comment.

Shreenithi L. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

I used the app for my pick-up, but had trouble locating the truck I was assigned, as it was not staged and ready for me. I had to search the entire lot of A LOT of trucks to find mine. It was in the very back. Also I reserved a dozen blanket pads, but had to go in and get those, then had to go in to get the key to the truck. Not sure the on line app pick-up process was a time saver. UHaul could install lock boxes for the keys, and an unlock code sent via the app for the customers to get the keys to their assigned trucks without any employee interaction. Also if my assigned truck would have been “stocked” with the on pads, I could have saved time by not having to track down an employee to get the pads. With the app, it still took 30+ minutes to get the truck.

Mark S. 
Rating:
5.0

Thanks wonderfull days

AIDA L. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
4.0

Customer did not leave a comment.

Cassandra J. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Excellent equipment, service and experience in process.

John H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Very quick and easy check in!

Katie K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Excellent service, knowledgeable and polite staff, great equipment. Overall perfect experience

James Y. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Raghunatha V. 
Rating:
1.0

The U-Haul equipment was fine. But, checking in at this location was the worst experience I've had at U-Haul. My reservation was to pick up at 1:30. I arrived promptly, and waited in line for more than 20 minutes. Then, I was told I had to go get the trailer hooked up. I did. Then, the person who hooked the trailer up told me I had to go get back in line and get my contract. I told him I had already waited for more than 20 minutes. He just shrugged his shoulders and went on with his work. So, then I got back in line and waited again. This was a shorter wait, but still at least 5 more minutes. By the time it was all said and done, it was 2:10 before I got out of there. My return time was not adjusted. So, the first 40 minutes of my paid time was waiting for this location to get their stuff together. Unacceptable and will not return to this location again. If I need equipment and this is the only location, I'll go to Lowe's or Home Depot to rent.

Sammy K. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Very quick responses.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

LEVI N. 
Rating:
5.0

Employees were all great. Much better experience than previous U-haul experiences (different locations). Really appreciated the clean bathroom

Bryce W. 
Rating:
5.0

Excellent service, owner offered to come to house to help with issue we were having! Recommend this place 100 percent!

BRIDGET S. 
Rating:
4.0

nothing

Robert S. 
Rating:
5.0

It was a phenomenal experience

Jenice M.  |  First Impressions 
Rating:
5.0

Every thing was good

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Specifically, the checkout process I am a "regular" in regard to renting trailers from UHaul as I'm hopeful you'll be able to correlate. The process when already having a reservation is to get "hooked up" to validate lights, hitch, and so on, and then go into store to "checkout" I however am often - delayed by several folks that do not have online reservations and thusly wait 20 - 40 minutes to get through when I pre-planned scheduled and already hooked up. I stand there while the associate runs the card that "i already have on file" If you can incorporate that last aspect in where if the agent hooking up, has card on file, he can release me from there. The card could be billed as I have to do the check-out or walk around in the app as well. Seemingly the last step to providing a better service. All the associate has to map is the trailer number to my reservation - done and done. This would also alleviate and make more effective use of your staff (maybe in store tablets to ask for reservations?) Thanks - Ray Smith

Raymond S. 
Rating:
5.0

Nothing everything went smoothly

Frank H. 
Rating:
5.0

The agents at this location are absolutely top notch! I highly recommend renting from here

Anita R. 
Rating:
5.0

Nothing the whole staff is top notch

susan D. 
Rating:
5.0

The truck cab interior smelled really musty and moldy. It really bothered my allergies. It was a cold day, but I kept rolling my window down for fresh air. Disappointed also that the ramp was so short, which made it pretty steep. Uhaul trucks used to have some really nice long ramps making for easy loading. This short steep one was hard to use to roll dollies up it. Staff and checkout and checkin processes were great and otherwise very pleased.

Kevin H. 
Rating:
4.0

Good customer service at the counter and installing the pull behind trailer. I would definitely use this location again.

Lenore H. 
Rating:
3.0

Have not received final invoices for the last 2 times I rented from this location. Charges were in error for the last time of rental, and I had to spend over 1 hour and 20 minutes on phone / hold to correct -- cannot say my experience with U-Haul is pleasant.

Doug W. 
Rating:
5.0

Extremely efficient check in process - employee was very professional and efficient!

Joel L. 
Rating:
5.0

Clean. Lots of carts to help you move into and out of units.

Scott C.  |  Overall Experience 
Rating:
5.0

Fast checkout and check in. Right truck ready to go and there.

Scott C. 
Rating:
5.0

Great place.

Dan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roberta B.  |  First Impressions 
Rating:
5.0

All the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.

Tomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lataya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  Overall Experience 
Rating:
5.0

Lots of loading docks and material handling equipment. Clean facility!

Lawrence D.  |  Overall Experience 
Rating:
5.0

Chris was awesome getting my rental and storage needs rectified.

Stanley R.  |  First Impressions 
Rating:
5.0

I have rented here for 18 years with no issues Great service

DOUG EUSTON E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlean f.  |  Overall Experience 
Rating:
5.0

Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.

bridget b.  |  First Impressions 
Rating:
5.0

Thank you for everything! I have already recommended to friends

Margaret L.  |  Overall Experience 
Rating:
5.0

I called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!

Lance R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN P.  |  Overall Experience 
Rating:
5.0

They have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.

RICHARD O.  |  Overall Experience 
Rating:
5.0

Thanks, Chris! You were very helpful!

Marjorie L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARRINETTA Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

talia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juidth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Havilah N.  |  Overall Experience 
Rating:
2.0

The storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. daleking@wildblue.net

dale k.  |  Overall Experience 
Rating:
5.0

Just excellent

terry w.  |  Overall Experience 
Rating:
3.0

Every time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.

Stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Melissa J.  |  Overall Experience 
Rating:
5.0

My only problem was trying to reach the office via the telephone.

DEBORAH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjorie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fenlon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN H.  |  First Impressions 
Rating:
5.0

Most excellent in all categories! I’ve visited every U-Haul in the KC area and this one is tops!

Zane J.  |  First Impressions 
Rating:
4.0

The couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].

Keesha S.  |  Overall Experience 
Rating:
5.0

I've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!

STACIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  Overall Experience 
Rating:
5.0

Great place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.

Jazmyn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mekayla c.  |  First Impressions 
Rating:
3.0

I don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold of

Sherry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe P.  |  First Impressions 
Rating:
5.0

The best staff

terry w.  |  First Impressions 
Rating:
5.0

The facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.

Karen B.  |  Overall Experience 
Rating:
5.0

Chris and Jared are amazing and made my moving a great experience

kim c.  |  First Impressions 
Rating:
5.0

After we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DB

DARRELL B.  |  Overall Experience 
Rating:
1.0

I am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.

Heather S.  |  Overall Experience 
Rating:
5.0

The staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.

Trent S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cordell N.  |  Overall Experience 
Rating:
5.0

The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!

THOMAS S.  |  First Impressions 
Rating:
3.0

Big issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.

david s.  |  Overall Experience 
Rating:
5.0

Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.

Scott C.  |  First Impressions 
Rating:
5.0

Excellent service...5 stars!

Leonardo G.  |  First Impressions 
Rating:
5.0

All the staff were friendly and efficient.

Anthony S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Mackenzie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manoj P.  |  First Impressions 
Rating:
5.0

The store Mgr. His wondefull group are the best. I would very much recoment this particilar store, GOD BLESS EVERY BODY.

CESAR N.  |  Overall Experience 
Rating:
5.0

Rachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!

Sara K.  |  First Impressions 
Rating:
4.0

Rat poison trap in unit upon opening. Building alarm periodically would go off while in unit.

ERIN P.  |  Overall Experience 
Rating:
5.0

Go Chiefs

Daniel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeri C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany t.  |  Overall Experience 
Rating:
5.0

Chris is a great guy, very professional and treats everyone in a very nice manner. You should be proud to have him as your Manager, great Ambassador to U-Haul. Shouts out for Colleen as well, good person and does a great job as well. John McCarthy

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony K.  |  Overall Experience 
Rating:
1.0

The male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.

Garney H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikolas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy s.  |  Overall Experience 
Rating:
5.0

Nice clean business with great staff !!

robert z.  |  First Impressions 
Rating:
5.0

This is our 4 time to use this facility and great staff and availability.

DEBBIE S.  |  Overall Experience 
Rating:
5.0

It's been a great experience. The carts made it really convenient. The locker and surrounding area was clean. The staff was helpful. What more could you ask for.

bruce c.  |  First Impressions 
Rating:
3.0

It was a very underwhelming experience, with several issues getting into my storage unit. The staff did their best to help, but was not clear in communicating or giving directions. The facility had several broken carts, and was not easy to navigate.

Mackenzie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry g.  |  Overall Experience 
Rating:
5.0

Chris Smith and Colleen at the Lenexa location rock. I really appreciated the both of them and the help they provided.

Ashley A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERALD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serina F.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and friendly during my wakeful move.

Ruth S.  |  Overall Experience 
Rating:
5.0

Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISM

Robert T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

We had a great experience here. Would use again.

greg p.  |  Overall Experience 
Rating:
5.0

Made a mistake when I set things up and they were more than happy to help and change it!

Raymond M.  |  First Impressions 
Rating:
5.0

Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.

Gregg B.  |  First Impressions 
Rating:
5.0

Friendly and frictionless.

patrick k.  |  Overall Experience 
Rating:
5.0

One of the best U-Haul locations I have ever used. Great customer service!

Jose R.  |  Overall Experience 
Rating:
5.0

The staff was awesome. The unit is overpriced.

ann h.  |  Overall Experience 
Rating:
4.0

your one way rental trucks need cruise control!

Eddie K.  |  First Impressions 
Rating:
3.0

Everyone there were assholes . I like the Olathe facility better and should have stayed there

Essence N.  |  Overall Experience 
Rating:
2.0

I did not appreciate the storage cutting my lock off and placing no lock so my items were left in the storage unsecured for more than 24 hours.

Scherell M.  |  Overall Experience 
Rating:
5.0

Customer service was outstanding. I will use them again in the future.

Jose R.  |  First Impressions 
Rating:
5.0

very friendly

STEPHANIE G.  |  Overall Experience 
Rating:
2.0

I recieved the run around when dropping off the uhaul and finding a storage unit

Susan C.  |  First Impressions 
Rating:
5.0

Very friendly. And very helpful good choice!!!!

Ronzell W.  |  First Impressions 
Rating:
5.0

Excellent U-Haul Outlet.

Jehan Z.  |  Overall Experience 
Rating:
5.0

I had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It’s the best experience I’ve had before.

Samantha H.  |  First Impressions 
Rating:
5.0

You all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!

Linda S.  |  Overall Experience 
Rating:
4.0

Just wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refund

tammy f.  |  Overall Experience 
Rating:
5.0

Everything was great. Staff was always very friendly.

Jennifer H.  |  Overall Experience 
Rating:
4.0

Could never get through to anyone on the phone and emails took days to get a reply.

Sandra M.  |  Overall Experience 
Rating:
5.0

Na

Dana G.  |  Overall Experience 
Rating:
5.0

Great service and polite people.

greg p.  |  First Impressions 
Rating:
5.0

Ended up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.

Patty E.  |  Overall Experience 
Rating:
5.0

We were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.

Linda S.  |  First Impressions 
Rating:
5.0

Very professional and courteous staff. Very helpful to explain procedures and use of the facility.

Ted S.  |  First Impressions 
Rating:
5.0

Absolutely the best staff around!

Fred A.  |  Overall Experience 
Rating:
5.0

The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!

jon m.  |  First Impressions 
Rating:
5.0

Very nice people helpful and convenient have used this location many times and will continue

ruth h.  |  First Impressions 
Rating:
5.0

Storage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.

Jarred E.  |  Overall Experience 
Rating:
3.0

I had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.

STACEY F.  |  Overall Experience 
Rating:
5.0

Best staff thanks

Ahmed M.  |  Overall Experience 
Rating:
2.0

Do not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.

stephaine c.  |  Overall Experience 
Rating:
5.0

Excellent

Sourabh K.  |  Overall Experience 
Rating:
5.0

Really nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. Veronica

Veronica W.  |  Overall Experience 
Rating:
5.0

I was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.

Tyler W.  |  Overall Experience 
Rating:
5.0

Thank you for all of your help and assistance.

glen s.  |  Overall Experience 
Rating:
5.0

More than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!

Jarred E.  |  First Impressions 
Rating:
5.0

Everything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.

Barry E.  |  Overall Experience 
Rating:
1.0

The staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.

Alexis R.  |  Overall Experience 
Rating:
4.0

Great customer service. We selected the Lenexa location for our repeat business even though there are locations closer to our house

deb s.  |  First Impressions 
Rating:
5.0

Chris is amazing with customer service!!!

mary r.  |  Overall Experience 
Rating:
3.0

It was okay service

KRISTY M.  |  First Impressions 
Rating:
2.0

I liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.

kathryn j.  |  Overall Experience 
Rating:
5.0

Thank you

Shacore N.  |  Overall Experience 
Rating:
5.0

Great experience. Facility was well maintained and the staff was friendly and extremely helpful.

paul b.  |  Overall Experience 
Rating:
5.0

Our move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.

Pamela P.  |  Overall Experience 
Rating:
5.0

Very secure storage and great and friendly staff!!

Ann S.  |  First Impressions 
Rating:
5.0

The staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLY

Heidi M.  |  Overall Experience 
Rating:
5.0

Colleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.

GARY G.  |  Overall Experience 
Rating:
5.0

Clean & well maintained. Friendly staff.

Ann G.  |  Overall Experience 
Rating:
4.0

Uhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.

Joel S.  |  Overall Experience 
Rating:
5.0

This was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!

Julie B.  |  First Impressions 
Rating:
4.0

We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.

Lance R.  |  First Impressions 
Rating:
5.0

Your staff was excellent. They ran around for me and the other customers. It is greatly appreciated.

Marie H.  |  Overall Experience 
Rating:
5.0

I was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.

Arminta G.  |  First Impressions 
Rating:
5.0

Everything was great!

JOHN G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

jennie m.  |  First Impressions 
Rating:
5.0

Very helpful

diana t.  |  First Impressions 
Rating:
5.0

The employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!

Pamela P.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.

Marcia C.  |  First Impressions 
Rating:
5.0

The staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.

rosy k.  |  Overall Experience 
Rating:
5.0

Even though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersal

Arminta G.  |  Overall Experience 
Rating:
5.0

Thank you for you ease of use during a nerve wracking time!

rosy k.  |  First Impressions 
Rating:
5.0

Great service

Rochelle C.  |  Overall Experience 
Rating:
2.0

The facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received $20 fee and letters were sent to 2nd contact. You lost a customer for these policies.

JEFFREY W.  |  Overall Experience 
Rating:
4.0

I couldn’t be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! Thank you!

Sarah K.  |  Overall Experience 
Rating:
5.0

Nice, clean and convenient

Juwaun L.  |  Reservation 
Rating:
5.0

Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!

susan d.  |  Reservation 
Rating:
5.0

I received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!

Shaia M.  |  Reservation 
Rating:
5.0

Were very helpful in getting us set up on short notice.

Chad S.  |  Overall Experience 
Rating:
3.0

Your units are overpriced.

Matthew R.  |  Overall Experience 
Rating:
4.0

A generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.

Curt P.  |  Overall Experience 
Rating:
5.0

Everything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.

Sarah K.  |  Reservation 
Rating:
4.0

Great experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!

benjamin b.  |  Overall Experience 
Rating:
3.0

I ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.

REBECCA W.  |  Reservation 
Rating:
5.0

Great

Dorothy R.  |  Reservation 
Rating:
5.0

Chris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.

katherine a.  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff.

Anne S.  |  Overall Experience 
Rating:
4.0

Well worth the price to keep our kids college items from going in and out of the house twice a year!

TERI K.  |  Overall Experience 
Rating:
5.0

Your fatcility was a great experience.

JUDY M.  |  Overall Experience 
Rating:
5.0

Great service. Very clean. Staff was very helpful.

holly p.  |  Overall Experience 
Rating:
5.0

Great experience!!

Michael H.  |  Overall Experience 
Rating:
1.0

I could never get a hold of anyone at the facility. I had to call at least four times and messages weren’t returned by staff. I couldn’t make account changes over the phone.

Amanda M.  |  Overall Experience 
Rating:
5.0

I stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!

JONATHAN C.  |  Overall Experience 
Rating:
2.0

Keeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!

MARY B.  |  Overall Experience 
Rating:
4.0

N

Justin B.  |  Overall Experience 
Rating:
4.0

Very happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.

troy h.  |  Overall Experience 
Rating:
5.0

Always friendly and pleasant.

Jon m.  |  Overall Experience 
Rating:
5.0

Very informative and friendly

Rebecca R.  |  Reservation 
Rating:
5.0

The girls were really helpful. Thank You!!

Denise F.  |  Reservation 
Rating:
5.0

Great job!

Mark W.  |  Overall Experience 
Rating:
5.0

I used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.

Teressa B.  |  Overall Experience 
Rating:
4.0

No comment

cheryl h.  |  Overall Experience 
Rating:
1.0

Staff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.

LA`SHERREZ C.  |  Overall Experience 
Rating:
5.0

A great place to store belongings. Always clean and safe. Would use again.

robert l.  |  Overall Experience 
Rating:
5.0

Great Job! Very helpful!

Mark W.  |  Reservation 
Rating:
5.0

Location was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.

Gregory E.  |  Overall Experience 
Rating:
5.0

Everything was good - staff very friendly and extremely hekpful

KATHLEEN A.  |  Overall Experience 
Rating:
4.0

Could be a little more lenient on a late charge Fee. See my payment was 6/10/18, $45 three days later $15 was added, at least make 2wks before adding $15 late fee. Some people are going through.

MARY L.  |  Overall Experience 
Rating:
5.0

Great experience...a hidden treasure

Phillip W.  |  Overall Experience 
Rating:
5.0

Will use this Facility again thank you.

Sharon B.  |  Overall Experience 
Rating:
5.0

No comments to add

Todd R.  |  Overall Experience 
Rating:
4.0

The cost of shipping was high and I might try to find a less expensive option next time.

Mary L.  |  Overall Experience 
Rating:
5.0

Great Service

MARK A.  |  Overall Experience 
Rating:
4.0

Space was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.

Ethan M.  |  Overall Experience 
No reviews have been submitted for this location.

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