Customer Reviews for U-Haul Moving & Storage of Levittown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Levittown

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Grace B. on

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Why was I charged 200 dollars

Angel A. on

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Customer did not leave a comment.

Charles F. on

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Personnel were very professional and prepared

Christian A. on

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Excellent all aroind customer service from everyone

Douglas D. on

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Karen C. on

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Laura & Cory did all that they could to accommodate me when there were mistakes on my contract. They were patient & understanding & "real" people. I would recommend this location!

christian a. on

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Charles V. on

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It would be nice if I didn't have to go out of my way to pick up the equipment that I wanted. You should be able to get the equipment where you ordered it

susan p. on

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izia m. on

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This lady who help me get the truck was very rude, unfriendly, not welcoming, and not professional. I will never recommend any one there. When I returned the truck, the gentlemen was the COMPLETE opposite.

LORRAINE L. on

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Truck bed was full of dirt. Had to use blankets under my furniture. Exceptional service from Carmen P...

Christian A. on

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Staff was great

Christian A. on

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Tom and Tori were awesome in helping us with our moving needs

Jasmine G. on

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richard a. on

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When I returned the trailer the computer was down since I returned a day was supposed to get a partial refund and did not receive it Also this trailer didn’t have a hitch jack so was not able to load with out being hooked up which sucked

James B. on

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Matt R. on

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You guys could not rip people off by saying they used more gas than they actually did. You charged me $18 to get more gas when the line never even went past the “F” mark on the reader.

Jennifer B. on

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Staff worked hard to find what I needed.

michael l. on

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Better quality trucks.

Gennaro D. on

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very friendly people

Cathy R. on

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Steven R G. on

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Tom is a great communicator and delivered a fantastic experience for me. I would highly recommend to anyone to go see Tom...5 Star service ??

Robin w. on

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Great people and service. Though when it came time to make sure I put enough gas in there...I feel it's not right when you have to guesstimate. I was a hair off and automatically got charged $8. I understand that this is a business but you need a new system. Was so annoyed.

Veronica G. on

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Joshua A. on

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Roger S. on

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Edward P. on

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need more then two people on Saturday for pick up am. more then one person on drop off.

jonathon c. on

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brian g. on

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Stacy N. on

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James F. on

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Reserved a truck online days in advance. Went to pick it up and there was one employee helping a customer outside in the lot somewhere. Myself and a couple of others were waiting inside for a good 15, 20 min with no sign of any employee. Truck was there and ready. It was clean and fueled up. An older truck that was loud and had 14xxxx miles on it. Possibly an exhaust leak. Final bill came out higher than expected.Plus a Pa. Rental fee and environmental fee that was not disclosed earlier.

Jenna D. on

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constance m. on

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RAYMOND C. on

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Get better staff

james d. on

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mike p. on

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Shannon T. on

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I have no ideas for improvements. Staff was very helpful and courteous at both pick up and drop off. I think I spent a grand total of 10 minutes picking up the truck and 5 dropping it off. Would absolutely use this location again!

Benita M. on

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Eddie & Edgar are literally the best movers that I have ever encountered! Prompt to call after submitting the order to confirm, called an hour prior the appt to confirm address and that they were on the way, my moms 83 you know, mom..., they were genuinely kind to her and myself, moved quickly, but not hastily, they make you feel at ease with their knowledge and professionalism, attitude was awesome and again, best movers ever! Thank you so much ??

Tyler F. on

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It is unfortunate that there is only one way to get into this location. I bet that will not be remedied unless the state decides to pay for some left lane stop light or something from across 13

Joseph Z. on

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The experience overall was pleasant and have no glaring complaints. Two comments I would like to make - 1. the truck I rented could use some maintenance (tough to turn the key to start/hard to pull the actual key out of the socket) 2. Have an additional crew member on working, it seemed there was only 1 employee working when I picked up and dropped off so the wait to complete the transaction on both sides took longer than desirable.

James h. on

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leonard c. on

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John W. on

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Patricia B. on

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It would be a lot more convenient if you could rent a truck for a fee hours instead having to rent it for a whole day. I rented a truck just to move furniture which only took no more than 5 hours but had to pay for it for the whole day! I returned the truck about 18 hours sooner than I needed to so it would be nice if you offered to refund some money. And I was told that quite a few people have said that they wished the same thing. It cost me over $100 to rent a truck for 5 hours but I didn't have any other choice. I will probably not rent a truck through Uhaul again because of the price. And then to give me the truck with 1/4 tank of gas! It cost me $35 to put gas in it. I then returned it with a 1/2 tank. Would have been nice to not charge me the $18 for the extra miles since I returned it with more gas.

David L. on

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Day shift needs to focus on key drop returns from previous day. I was charged with a second day of use even though the truck was returned after 5 1/2 hours on a 6 hour rental.

Joe U. on

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howard s. on

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$1.49 PER MILE LOCALLY IS HIGH I HAVEN'T RENTED A TRUCK IN A LONG TIME. THEY SAID IT WOULD BE LESS EXPENSIVE TO TAKE THE TRUCK ONE WAY TO THE FEASTERVILLE LOCATION

Keith B. on

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The app could be a little better as far as quick checkouts are concerned

Arden W. on

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frances g. on

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steve r. on

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Quick and easy

John D. on

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You really need to update your web site you rent your storage spaces and rv spaces pn line take customers money for a given location and then wgen you get there you find that they dont have the space or no longer have a space it was a much better plan to xall the location and talk to a live person your online reservation service SUCKS and needs to be changed or discontinued

Kim A. on

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Dawn K. on

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Russell C. on

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Tori is the best Customer Service representative.

Cecilia B. on

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Jake b. on

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Don B. on

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Have computers that dont make me late, and vans that don't need an oil change.

Charissa W. on

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Staff members were great.

Jon B. on

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Micheal K. on

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James S. on

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keith b. on

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Robert H. on

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Wenguang Z. on

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Kevin P. on

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Christopher C. on

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Staff were super friendly and were very helpful

Shane P. on

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Just wanted to let you know that the employees were a pleasure to deal with. Great customer service.

Olusegun A. on

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Olusegun A. on

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John S. on

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That was so easy to drop off the truck. The employees were friendly and helpful.

Olusegun A. on

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Alfred C. on

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rented trailer and returned after 4 hours. notified not returned next day and i said it was returned 2 pm an parked in the same location. get an email 2 more days later stating it was returned 4 days later and i was billed again. this is not the 1 star problem. the 1 star is when calling and trying to get the matter resolved and they keep hanging up instead of putting on hold and then just leave you hanging. It was just like dealing with comcast, horrible. I finally hung up and did not even get the refund of the overcharge u haul did. it is not worth the time to deal with.

arthur k. on

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Improve after hour drop off web site , uhaul/share site wasnt able to put drop off location so wasnt sure if worked

Michael L. on

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Vehicle smelled of cigarettes

Ronald C. on

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Staff very nice, friendly and curtious.Haven't rented a truck in a long time made it very simple. Thanks.

maria a. on

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Joel G. on

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Lady attending at desk was grose answering questions.

John D. on

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quick pick up on my way in 10 min truck ran good return handed keys text.me final bill

constance m. on

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My experience with your company has always been phenomenal

Diedra R. on

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Less then poor customer service

DOMINIC B. on

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I asked for a pre rental inspection of vehicle and was told by the employee, “we don’t do that” employee or previous customer damaged the vehicle before I rented it made employee aware of it and was charged for it and was told that’s how it is by manager. I even was charged for three days when only had vehicle for 30 hrs. With no help or response from uhaul, just taken my money

Michael G. on

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Crystal M. on

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Millie c. on

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The man who I dealt with was friendly, knowledgeable and courteous. It was an easy, quick process and I was very satisfied.

Kenneth L. on

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I believe it was the manager who set me up when I came to pick the truck up. He was friendly and helpful. When dropping the truck off, this person was also friendly.

Angelo B. on

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Customer did not leave a comment.

Lawrence C. on

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No improvement necessary, wanted to thank Tom at Levittown location. Excellent customer service, goes that extra mile!!!

Daren S. on

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Apparently normal staff called out. A gentleman tried to help with what he could but was not knowledgeable on the systems in place. I was told I’d have to pay extra money in order to get to my possessions after hours.

Kevin C. on

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this place was great. the staff was very helpful.i would recommend this place for anyone looking for storage in the area

REBECCA P. on

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Never had a problem at this location. This is the 2nd time using them and if needed will use again in the future. Friendly staff and overall clean and secured area.

Nancy W. on

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Tom and the ladies that work this location are amazing!!! I was so stressed with my first move by lmyself! They helped me with boxes truck moving helpers and s storage unit.they are the best

DENNIS R. on

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Thank you

Shawn G. on

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I will definitely use again , if needed .

Eddy G. on

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Excellent treatment,services on this location.

Juan R. on

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Rats had gotten in the unit and shredded our Livingroom furniture beyond repair, defecated and urinated all over the furniture as well. Manager helps us with the claim, we have not hear back yet. 2wk

Juanita J. on

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No comment

John D. on

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Renting the truck was great

Arthur K. on

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Made reservations online confirmation number and all go on day to drop it off and told no longer taking out side rv storage. I feel Uhaul dont know what's going on very disappointing

Michael T. on

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Will never use uhaul again after this whole experience

Patricia M. on

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The gentleman who assisted me was great. My "no" for well maintained was due to the fact there was a rat bait tray in my unit. Found this disturbing. I was terrified to open boxes at home.

Deana V. on

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Steven was very helpful, knowledgeable amd professional. He was a huge help! The rental van and atorage unit were in excellwnt ccondition aa well Thank you!

GEORGIA H. on

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the only thing wrong wa that I had mouse droppings in my furniture.

Harold R. on

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Facility was very well maintained interior the outside was maintain as well with the exception what appears to be the abandon vehicles boats trailers. It was almost a deterrent in getting a unit

Jeff H. on

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Very nice and helpful, I would recommend this particular facility.

constance m. on

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Very helpful staff