Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the trailer a day earlier but they charge full amount. Also i said no insurance but the stuff added anyway.
Bogdan A
Rating:
5.0
Brand New truck was great!
JAIME R
Rating:
5.0
Customer did not leave a comment.
DIANA B
|
Overall Experience
Rating:
5.0
Nothing the gentleman that helped me was also Excellent!!
JAY M
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
1.0
The gm is very rude and ignorant the place is trashed the bathrooms have been closed for a month or more and not clean no one there does there job and they don’t wear the U-Haul attire that there supposed to
stephen h
|
Overall Experience
Rating:
5.0
The Levittown location was amazing and super helpful with trying to compensate us for the whole U-Haul expense! Super friendly and great people working there!
SUSANNE L
Rating:
1.0
Equipment needs to be leveled 1 better. The tow straps on the original tow dolly wasn’t up to operating standards. Tori at the location took care of swapping out the equipment to another one a put the other one out of service.
mike b
Rating:
4.0
Customer did not leave a comment.
Dwight R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jim h
Rating:
2.0
Better service.
Luis D
Rating:
4.0
I called several times but my call was forwarded to corporate I believe. I called different days n times n still transferred to corporate. When I called other locations I got someone at that store. I told the location I got the Dolly from about the calls. Everything else was very good. The people were fantastic. Service was as quick as possible. I am wondering why uhaul doesn't rent tow bars. I'd suggest in the future to do so. Unless there's a safety problem or something that makes it not feasible to rent them
PAUL B
Rating:
1.0
I never had U-Haul . Don't know why I am getting this ..
Stacy c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Daniel A
Rating:
5.0
Customer did not leave a comment.
Larry E
Rating:
4.0
I called several times but my call was forwarded to corporate I believe. I called different days n times n still transferred to corporate. When I called other locations I got someone at that store. I told the location I got the Dolly from about the calls. Everything else was very good. The people were fantastic. Service was as quick as possible. I am wondering why uhaul doesn't rent tow bars. I'd suggest in the future to do so. Unless there's a safety problem or something that makes it not feasible to rent them
PAUL B
Rating:
2.0
Better service.
Luis D
Rating:
5.0
Customer did not leave a comment.
Darrius P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILBERT K
|
First Impressions
Rating:
5.0
Megan was great and her team members were all friendly.
brandi i
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
DAVID K
Rating:
5.0
Megan is the best
LORRAINE M
|
First Impressions
Rating:
5.0
Staff was great to work with from beginning to end
edward k
Rating:
5.0
Great experience and great customer service
John M
Rating:
5.0
Pick up and drop off was effortless ... I was in and out. Great jobs guys
CHRISTOPHER K
Rating:
5.0
Customer did not leave a comment.
CHAD P
Rating:
3.0
The truck was not clean as per your instructions as we were charged $25 for cleaning the truck. We left it cleaner than when we found it d it!
MICHAEL H
Rating:
5.0
Great storage but it became very expensive, I was able to find more affordable prices. Great location and staff.
CYNTHIA T
|
Overall Experience
Rating:
5.0
Nothing
Robert H
Rating:
4.0
Walk with the customer to the truck and show them how to navigate their side view mirrors if they’re first timer driving a U-Haul.
JIOUANNA D
Rating:
5.0
Customer did not leave a comment.
Daryl S
Rating:
5.0
Customer did not leave a comment.
Chelsea w
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Customer did not leave a comment.
VINCENT R
Rating:
5.0
Customer did not leave a comment.
ANGELICA P
Rating:
5.0
Great facility!
TIMOTHY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel P
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
5.0
Customer did not leave a comment.
Deborah L
|
Overall Experience
Rating:
5.0
Everything was perfect great customer service
Lydia C
|
Overall Experience
Rating:
5.0
Nothing. Great job!
Robert K
Rating:
5.0
Very helpful staff. Special thanks to Cory.
Daniel T
Rating:
5.0
Customer did not leave a comment.
Maria B
|
Overall Experience
Rating:
5.0
Great staff, Meghan is the best.
LORRAINE M
|
Overall Experience
Rating:
5.0
Everyone was so helpful, especially Ashley!
ELLEN C
|
First Impressions
Rating:
5.0
No changes recommended; wonderful experience
Stephen R
Rating:
5.0
Only answer no cause I dropped off equipment after hours.
LEE S
Rating:
5.0
Do not make customers download an app after they made their reservation online. I had to enter all my info in again and honestly people dont rent uhauls frequently enough to warrant an app. I also dont like the app makes the customer do all the work when returning the vehicle. I dislike the app idea as a whole for uhaul.
Joshua A
Rating:
4.0
I understand it's a long name, but I'd really appreciate it if you could use my full name, Melinda Rose Eckert. Both of my last names are equally as important and on all legal documentation. Can you correct this on my contract. Thank you.
My experience renting a storage unit at 6250 Bristol Pike, Levittown Pa 19057 was incredibly efficient. From securing the unit to signing the contract and unloading my truck, the entire process took under 15 minutes. The employee was kind, knowledgeable, and extremely helpful.
However, I encountered a significant issue regarding access to my outdoor, pull-up unit. During the initial setup, I was guided through the building and a side door, and I was not made aware that my unit was located behind a locked gate.
I understand it's a long name, but I'd really appreciate it if you could use my full name, Melinda Rose Eckert. Both of my last names are equally as important and on all legal documentation. Can you correct this on my contract. Thank you.
My experience renting a storage unit at 6250 Bristol Pike, Levittown Pa 19057 was incredibly efficient. From securing the unit to signing the contract and unloading my truck, the entire process took under 15 minutes. The employee was kind, knowledgeable, and extremely helpful.
However, I encountered a significant issue regarding access to my outdoor, pull-up unit. During the initial setup, I was guided through the building and a side door, and I was not made aware that my unit was located behind a locked gate.
Consequently, I did not realize that access is restricted to 8:00 AM to 10:00 PM.This limited access is a major inconvenience, as my work schedule extends beyond those hours. I require access to my unit outside of these times.
While I appreciate the speed and efficiency of the rental process and the excellent service provided by your employee, I feel I was disadvantaged by not being informed about the gate access restrictions upfront.
I would like to discuss potential solutions to this access problem. Is there a possibility of obtaining extended access hours, or perhaps a different unit with 24-hour access?
I look forward to your prompt response and assistance in resolving this matter.
Thank you.
MELINDA ROSE ECKERT
MELINDA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERIC B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BARBARA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria D
Rating:
5.0
Customer did not leave a comment.
brandi i
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
2.0
Staff was not helpful. Good at wasting your time.
HANAH B
Rating:
5.0
Equipment was clean but the noise and breaking was not good. I would recommend replacement or a better maintenance. Apart from that everything else was great.
Hubert O
Rating:
5.0
Customer did not leave a comment.
VINCENT G
Rating:
5.0
I have a storage unit with your company before and I moved out now. I am back and happy to say I will gladly let everyone else know you are the cheapest around thank you, Brenda Hunter.
BRENDA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORRAINE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ORLANDO M
|
First Impressions
Rating:
5.0
Great experience
GABRIEL P
Rating:
5.0
Customer did not leave a comment.
Rachel P
|
First Impressions
Rating:
5.0
Really can’t think of anything. Staff was pleasant and professional.
Rocco P
Rating:
5.0
Customer did not leave a comment.
Linda C
Rating:
5.0
The person who took our key was very nice and helpful.
THOMAS A
Rating:
3.0
When making a reservation, a great experience is always expected. However, I was given a runaround. The location for which I reserved it didn’t have the vehicle or the dolly, so I was told to drive to Levittown. Upon my arrival, I was told I showed up too early, so I had to show up at the exact reservation time. When I returned at 10:00, I was told they have the vehicle but no appliance dolly. They suggested I drive to another location about 10 to 15 minutes further out to pick it up from another location. Plus, the gentleman mentioned if I use the truck to pick up the appliance than I will also be charged $0.40 for every extra mile. I didn't have a good experience & U-Haul needs to make sure they are doing reservation correctly w/ every product they offer in stock in each location.
TOMAS O
Rating:
4.0
Thanks for securing our belongings for so long! Communication was great and I never needed anything because gate codes, hours, and expectations were clearly outlined. Appreciate it.
Samantha N
|
Overall Experience
Rating:
3.0
Facility is run down
Richard B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH M
Rating:
5.0
Customer did not leave a comment.
LAWRENCE P
Rating:
5.0
Customer did not leave a comment.
RONALD R
Rating:
5.0
Storage unit and areas clean and staff was always helpful to assist with any concerns
PATRICIA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IRA H
|
First Impressions
Rating:
5.0
Amanda was the best. I ended up getting there right around closing. I had an issue with a past rental, and she was patient and let me handle it while she waited and still handled my transaction afterwards.
She was awesome. Thank you for waiting and helping me! You're the best!
Jessica F
Rating:
4.0
Customer did not leave a comment.
ALBERT B
Rating:
3.0
Customer did not leave a comment.
RONALD R
Rating:
1.0
Went to return a truck that I rented and there was no one at the counter, so I waited for 15 minutes then proceeded to the side door where I was locked out. Finally, someone came to help me. I don’t know his name, but began yelling and screaming at me because I was out in the hallway. This is very bad service. I don’t know his name. Also, I got a receipt for $103 now I’m being charged an additional 15.36. I will never use U-Haul again.
PATRICK F
Rating:
5.0
Customer did not leave a comment.
DAVID P
|
First Impressions
Rating:
2.0
Scheduled pickup time was 8:30. I arrived at 8:45.
1- Vehicle was not "prepped" for pickup. The windshield was iced over, and the lower area of the windshield was covered in snow, with the wipers frozen to the windshield.
2- The rear latch of the slide up door of the truck was completely frozen, and was unable to open. We had to use a padlock to beat the latch free to open it.
3- Upon startup, the display read "service for oil change required" and stayed on the entire time.
4- Vehicle was given to us with a quarter tank of gas. Knowing we had to drive 30 miles to our destination, the first thing we had to do was put $30 worth of gas in it! Upon loading it up and leaving the pickup location, the gas gauge immediately came on and told us we had 48 miles till empty! Trucks should have a minimum of a half a tank of fuel in it. This should be a requirement.
Jeffrey S
Rating:
5.0
Customer did not leave a comment.
ADALBERTO R
|
Overall Experience
Rating:
5.0
Painless renting of a motorcycle trailer & the price was very reasonable!The counter gal was fantastic to deal with she deserves a raise!
PETER O
Rating:
3.0
Attendant was on his phone the entire time. Vehicle was not fueled. I am being charged for fuel the truck did not have. I recieved the truck with 22 miles to. E. Please review footage to eliminate this surcharge
HERIBERTO C
Rating:
5.0
Customer did not leave a comment.
SCOTT J
Rating:
5.0
Customer did not leave a comment.
RYAN B
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE D
Rating:
5.0
Customer did not leave a comment.
ANDREA W
Rating:
5.0
Customer did not leave a comment.
scott B
|
Overall Experience
Rating:
5.0
Megan is the best I would recommend this place to anyone
Daunte P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARKOS G
Rating:
5.0
Customer did not leave a comment.
HAKEEM A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brittany C
|
Online Move In
Rating:
5.0
Just keep doing what you're doing. I have Rented trucks there quite a few times. I have a good experience every time.
GLENN K
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
5.0
Very helpful and works well to resolve any issues the came up
REBECCA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Fast friendly service.
STEVEN S
|
First Impressions
Rating:
5.0
Excellent customer service again! Always feel at home when I am in need of a vehicle.
Valerie E
Rating:
5.0
Customer did not leave a comment.
robert f
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE D
Rating:
5.0
Customer did not leave a comment.
MICHELLE E
Rating:
5.0
All good
RICHARD G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUSSELL C
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH P
Rating:
3.0
Customer did not leave a comment.
HAKEEM A
Rating:
5.0
Manager fantastic!
JEFFREY K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN R
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN C
|
First Impressions
Rating:
5.0
Just wanted to know if I'm receiving some money back from the hold
MICHELE F
|
First Impressions
Rating:
1.0
Not good
ALI Y
Rating:
5.0
Awesome experience
HOLLIDAY T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nathaniel W
|
Overall Experience
Rating:
5.0
Very easy to drop off and close to Pa turnpike
PHILIP M
Rating:
5.0
Customer did not leave a comment.
FERNANDO R
Rating:
5.0
Customer did not leave a comment.
LINDA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosemary k
Rating:
5.0
The customer service rep at this location was very helpful and courteous! Any questions, he answered quickly and without hesitation! This gentleman is an asset to your company!
KIMBERLY R
Rating:
5.0
Customer did not leave a comment.
DEVON G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MATT L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherri B
|
Overall Experience
Rating:
5.0
Not one thing, all went well.
TIMOTHY R
Rating:
5.0
access should be 24/7
ROBERT F
|
Overall Experience
Rating:
1.0
I was given a smaller truck because they made a mistake and I was forced to make two trips which obviously caused more charges in mileage. There was no offer to rectify this issue. This is an inexcusable way to treat customers because your software does not calculate correctly. You leave customers with no choice because you have the uppers hand due to it being the day we planned to move.
Kenneth G
Rating:
5.0
Check in with one of the best
PAUL F
|
First Impressions
Rating:
4.0
The truck has the right mirror a little loose. But after that everything good
LEONARDO M
Rating:
5.0
THE YOUNG LADIES THERE WERE VERY HELPFUL AND KIND!!
I'M THANKFUL FOR THEIR PROFESSIONALISM!!
Tina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Customer did not leave a comment.
Amy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CORETTA G
|
First Impressions
Rating:
2.0
I put gas in before drop off and they still charged me for 2 more gallons at $10.00 not happy at all.
RAFAEL V
Rating:
5.0
Attendant at facility was excellent! Great customer service skills along with knowledge!
JEFFREY K
Rating:
3.0
I git embarrassed by your staff when I picked it up. I used your app to check in and went to the counter, like your app directed me to do. Only to have your employees, George and another guy, told me I wasn't allowed to jump line. Even after I showed the other guy my phone that told me to skip the line, he accused me of jumping the line again. As for picking it up, the third guy was great and was awesome checking me in.
Craig H
Rating:
5.0
Customer did not leave a comment.
Robert F
Rating:
5.0
Customer did not leave a comment.
Justin C
|
First Impressions
Rating:
5.0
This was my first time renting a trailer. The process was nice and easy and they helped me out with everything I needed.
TYLER H
Rating:
5.0
Customer did not leave a comment.
NATHAN D
Rating:
5.0
Customer did not leave a comment.
SEBASTIAN M
Rating:
4.0
Customer did not leave a comment.
Jazmine S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARKOS G
Rating:
4.0
Please be informed that the driver’s side headlight is not working on this vehicle
REGINALD P
Rating:
4.0
Customer did not leave a comment.
JOSHUA T
Rating:
5.0
Todo fuel genial dan un buen servicio seguro y rápido me encanto bendiciones
JENNIFER R
Rating:
4.0
Customer did not leave a comment.
LUIS E
Rating:
4.0
Customer did not leave a comment.
JOSHUA T
Rating:
5.0
Customer did not leave a comment.
MATTHEW S
Rating:
1.0
Customer did not leave a comment.
EDWARD M
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
Heriberto R
Rating:
5.0
Good service
YING J
Rating:
5.0
Customer did not leave a comment.
Christoph A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felix A
|
Overall Experience
Rating:
5.0
Access should be 24hrs.
Andrew K
|
Overall Experience
Rating:
5.0
I forget the Woman's name at the desk. This woman is a absolute 10. She made the process n experience delightful!
LISA M
|
First Impressions
Rating:
5.0
The unit was clean and a great size for us. The price was much better than other places i looked at. We were happy that after several months the furniture didnt smell musty or anything. Would definitely recommend using them.
AMY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stephanie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francine S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick M
|
Overall Experience
Rating:
4.0
had a bit of an ant problem but was manageable
Margarita m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lamont H
|
First Impressions
Rating:
5.0
The person who set up my storage unit was very helpful and friendly.
Giovanna E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TIMOTHY S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
heather k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam g
|
First Impressions
Rating:
5.0
I will use you guys again over and over and tell a friend
eugene s
|
First Impressions
Rating:
5.0
Was helped so well that I might upgrade to a larger storage solution soon, just need to talk it over with my boyfriend after he see's if we need more room than we first thought.
Stephanie C
|
First Impressions
Rating:
4.0
Due to my work schedule I’m a little disappointed that the facility no longer has 24hr access card option. I usually don’t get home until around 10pm so to access my unit I would have to add an authorized person to my account to get things into/ out of my unit during business hours. I had this in the past and it was more hectic to arrange. With the 24hr card for the gate I was able to get what I needed and home within reason, especially since it was inside the building behind a gate which only allowed access to cardholders not creepy people. I felt safety was valued. People know there are cameras everywhere so really haven’t had issues. Please reinstate this option!
REBECCA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy C
|
First Impressions
Rating:
5.0
Had a very nice experience with your facility. Helpful people and easy access to a storage locker. Very good customer care!
KRISTEN C
|
Overall Experience
Rating:
3.0
I don’t care for the online process. I’d rather deal with people.
Akita V
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
brenda h
|
Overall Experience
Rating:
5.0
Na
heather k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah j
|
Overall Experience
Rating:
5.0
Meghan was best customer representative thank you so much less stress on me now
michael d
|
First Impressions
Rating:
5.0
You had excellent customer service very courteous and very nice people. Thank you and I would use you again.
Melinda W
|
Overall Experience
Rating:
5.0
I called around to storage units all around the area for the victims of a house fire. My aunt is living in a hotel with two children and two dogs. The community was donating so many things she had nowhere to keep any of it. U-Haul was the first place to answer with no hesitation. They were more than happy to provide my aunt with a unit free of charge for a limit time while she gets into a new home rental. I can’t thank them enough for their support! They made the process so easy too!
kelly Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
herbert d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
linda k
|
Overall Experience
Rating:
5.0
Thank you to the staff with making my experience a good one. I was able to get the unit that suits me best and it was available at the right time. Staff was extremely helpful and friendly.
Becky L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynnmarie E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ron S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERONICA W
|
First Impressions
Rating:
5.0
Great experience and wanted to commend the three ladies that were present when I checked out yesterday, very friendly helpful and pleasant girls. Great experience thank you
Alfred M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NELIDA P
|
First Impressions
Rating:
4.0
Megan, Mikki and Tori were exceptional and very helpful...
Stacie F
|
Overall Experience
Rating:
5.0
Easy to use and rent, held what it needed to and kept things dry.
richard c
|
Overall Experience
Rating:
5.0
The office people were friendly, smart and very helpful. They took my needs for my moving project very seriously. Top notch ladies.
Albert o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ralph w
|
First Impressions
Rating:
5.0
The store clerk was friendly, smart and very helpful. She knew her job well. Got me in and out quickly and sold me what I needed. Nikki was very helpful.
Albert o
|
First Impressions
Rating:
5.0
All good
Alfred M
|
Online Move In
Rating:
4.0
The mice were bad but I guess you can’t help that if ppl are moving their stuff in that had mice/rats.
The staff was really great there. I’ve been dealing with this uhaul storage and truck renting for years and Every last staff I’ve had a transaction with was great, Especially Megan who I believe is The “Higher Up.”
Thanks for being so helpful and pleasant to deal with everyone. I’m big on customer service.
Tammie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latecia C
|
First Impressions
Rating:
5.0
Nikki is an amazing person she really does go above any beyond I will always use this location bc of her and meg they really are the dynamic duo n make u feel like family
Nicole h
|
First Impressions
Rating:
5.0
Megan the Manager was extremely helpful to my situation I felt like I finally had a solution to my situation . I felt like uhaul staff actually cared and welcomed me into the uhaul family! I will recommend uhaul any chance I get
Nancy W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BERNARD J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
5.0
I definitely would use this uhaul for storage if needed again when needed love the staff and facility is always clean
shakirrah m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
suzanne a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
theodore e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LENORE B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
earl c
|
Overall Experience
Rating:
1.0
The absolute worst. We are going to court. They lied and said I could pay for unit and then sold all my belongings for 9$. I thought they were working with me when I explained I had a sudden death and the person I share it with died and now his items are part of estate. There is some inside stuff going on . Why would they sell my stuff for 9 $ when I'm offering the balance of 800$. And who does that to people at z time like this. These are migrating curmznstsnces to say the least. I've written the ceo , the BBB, the uhaul customer complaint department and a few more. This bully is illegal.
Danyel B
|
Overall Experience
Rating:
4.0
I think the price per month is a little high for the small unit I had. I wanted a smaller one. But there was none available at the time. If it cost less, I probably would have kept my stuff in there longer. But over all. It was clean and secure. But prices could be better.
Tiffany c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine S
|
First Impressions
Rating:
5.0
The facility was very clean at all times the bathroom was also always maintained the staff was always helpful nice and pleasant. The manager was also very nice and friendly.
BRENDA j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
angela N
|
Overall Experience
Rating:
5.0
everything was convenient and well run
Tae L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAMION G
|
Overall Experience
Rating:
4.0
Good place.
MIHAI C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lydia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin W
|
First Impressions
Rating:
4.0
I wish that the late fees were less money due to the fact we are in a recession and we ate on a fixed income.
stephanie D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DAVID C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYDIA C
|
Overall Experience
Rating:
5.0
Really friendly staff, helpful. I couldn't ask for anything better.
Joe s
|
First Impressions
Rating:
5.0
Clean, well run, great staff, good vehicle availability, all around very good experience.
david s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ron s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan J
|
First Impressions
Rating:
1.0
Well, considering I’m not Seith and you keep emailing me AND you’ve cancelled reservations I’ve had in the past and cost me over $500 in the past, I’m gonna say I would absolutely never recommend y’all.
Seith M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony T
|
First Impressions
Rating:
5.0
Staff at this location are friendly, very knowledgeable of the Rental Services and Equipment. The Manager, Megan is the ideal of what I would call The Uhaul Team Model Employee. She is very customer service oriented, and is willing to help out customers in everyday situations which happen unexpectedly. That's the key to a successful Business.!!
Jayson B
|
Overall Experience
Rating:
1.0
My unit 1336 wat infested with mice! There were mice droppings on all of my belongings which had to be trashed! My daughter passed away… was actually murdered and the blanket that was over her casket and another blanket with pictures of her were full of mice poop and urine! This really saddens me because that’s something I can’t replace. I was told I had insurance then when I complained was told I didn’t have insurance and that it was easier to go through them directly then going through insurance. I was given a check for $1500 even though the things I lost was worth much more. I complained about my unit since January. I was honestly thinking about calling Mr Shoen because something needs to be done. The mice need to be dealt with! I forgot to mention my fireplace was ruined along with my daughters sneakers due to mold. Also I have videos to prove everything im saying
Charmane S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danyel B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adrienne H
|
Overall Experience
Rating:
5.0
I really appreciated the help giving thank you
rashida c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelynn S
|
First Impressions
Rating:
5.0
The girl at the desk was awesome. U was so stressed out and she new that I was and she was extremely friendly and helpful
margaret r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith M
|
Overall Experience
Rating:
5.0
Staff was very knowledgeable and friendly
Janice G
|
First Impressions
Rating:
5.0
Excellent store manager. Megan is terrific.
Joseph S
|
First Impressions
Rating:
5.0
All the employees were very knowledgeable, helpful and pleasant
PATRICIA R
|
First Impressions
Rating:
5.0
The manager Megan was extremely helpful and very knowledgeable.
Keith M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherri B
|
First Impressions
Rating:
5.0
Megan Robinson was very helpful Courteous Knowledgeable
Vivian S
|
First Impressions
Rating:
5.0
The manager took great care of me! She’s very professional, helpful, and cares about her customers! Definitely recommend this place!
Christina P
|
First Impressions
Rating:
3.0
Everything there was excellent except fot the fact that there was a mouse problem and when i emptied my unit i had multiple items that needed to be thrown out,some of these items were things my mother gave me before she passed. These items were wrapped in plastic and stored in uhaul boxes and were damaged beyond repair. Except for this problem u haul is a place i would recommend, they just need to keep on topof this problem and i guess they didn't
LINDA L
|
Overall Experience
Rating:
1.0
Second floor storage with no elevator. No roll up doors. Regular swing open doors. DO NOT ROCCOMEND
Courtney M
|
First Impressions
Rating:
5.0
Great storage facility.
DONALD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole B
|
Overall Experience
Rating:
5.0
Megan and Her staff is the Best. Megan is an Excellent Person kind Polite and Helpful. I truly appreciate Her. Shes 5Stars
Antoinette M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn S
|
Overall Experience
Rating:
5.0
The Manager Megjan was great , I am a veteran and the Va was paying for my storage and was a bit less than prompt but Meghan understood and workes with me through my difficult situation. A÷ and 5 stars to her and her staff.
ROBERT P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sHERRON m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
thomas g
|
First Impressions
Rating:
5.0
Everything is great at UHAUL. They have everything for you
Dawn S
|
First Impressions
Rating:
5.0
Megan made my first storage experience so easy, I would highly recommend this facility!
Eileen O
|
Online Move In
Rating:
3.0
Dead mouse was found and some green wrapping tape.
Teddi G
|
First Impressions
Rating:
5.0
Great staff, very helpful. Reasonable prices and a good promotion
robert t
|
First Impressions
Rating:
5.0
Megan was the most amazing customer service rep that I had dealt with.
Latonya P
|
Overall Experience
Rating:
5.0
Megan you were truly amazing, moving can be stressful but you always made our experience great with your capabilities in problem solving and flexibility. UHaul is lucky to have you.
Thank you.
Eddie
EDUARDO C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edwin s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennilyn w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john m
|
First Impressions
Rating:
5.0
No comments it was an excellent experience
Melinda W
|
First Impressions
Rating:
2.0
I never had a storage unit with you guys. Please STOP
Debbie M
|
Overall Experience
Rating:
5.0
Very friendly and efficient service
dale w
|
First Impressions
Rating:
5.0
Manager Meghan was very attentive , helpful and knowledgeable to all my needs and questions A+
ROBERT P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nancymarie M
|
Overall Experience
Rating:
5.0
Megan is Amazing, from the beginning to the end
Latonya P
|
First Impressions
Rating:
5.0
Five stars always polite and friendly when I went and very clean
Corey R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony S
|
First Impressions
Rating:
5.0
Megan was excellent! She was knowledgeable and very helpful. She provided a great customer service experience. Thank you.
ALAN J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rashida c
|
First Impressions
Rating:
4.0
Very good service
JAMES D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antoinette S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kpannah K
|
Overall Experience
Rating:
5.0
I was being high maintenance and changing my reservation last minute. They were accommodating and professional. Megan was very helpful with the process.
Nicole B
|
First Impressions
Rating:
1.0
Horrible service you guys unit had bed bugs in it had trash all of my property
Sanad S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO C
|
First Impressions
Rating:
4.0
Everything was good. However the person at the call center said it was temperature controlled, meaning cooled and heated. However, when I got there, it was only heated.
LEAH M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keri V
|
Overall Experience
Rating:
1.0
Have mice
Jasmika B
|
Overall Experience
Rating:
1.0
Rented a truck and they charged me $153.00 just to go 6 miles down the street. Still waiting for my refund. The staff checked in the truck wrong and charged me crazy fees.
Seri S
|
First Impressions
Rating:
4.0
Haven't seen any mice but had ALOT of mice dropping and boxes stained with mice urine in my storage.
ANDRE S
|
Overall Experience
Rating:
4.0
Didn't like your nasty letters if I was 1 day late with the payment. Other than that everything was good.
James W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hector p
|
Overall Experience
Rating:
5.0
No problems whatsoever Megan was awesome highly recommended
David B
|
Overall Experience
Rating:
4.0
You owe us a refund for the remainder of the month please mail it to me. Thank you.
Karen Swites
KAREN S
|
Overall Experience
Rating:
5.0
Fast service
sherry b
|
Overall Experience
Rating:
5.0
Everything was clear, everyone was very nice and I had access when ever I needed it.
Robert C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul B
|
Overall Experience
Rating:
4.0
AIR CONDITIONING would help A LOT especially for people with upper respiratory health issues🤔😊
HAZEL G
|
Overall Experience
Rating:
5.0
All of the staff members were lovely and very helpful. This is why I chose this storage facility again.
Margaret O
|
First Impressions
Rating:
3.0
Storage unit leaked and destroyed precious items
donna L
|
Overall Experience
Rating:
5.0
Every one a dealt with was very helpful. The Facility is well kept.
Shawn L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa M
|
First Impressions
Rating:
5.0
Excelente
Marvin O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHELSEA H
|
Overall Experience
Rating:
5.0
Megan Robinson is the BEST!
George M
|
Overall Experience
Rating:
5.0
Staff was top notch, they took pride in providing a secure location to place your items. They ACTUALLY monitored the cameras and could provide accurate information regarding the coming and going of those who went through the security doors. I not once felt any type of fear or apprehension of my unit. Very understanding and accommodating. I could go on. But I did have sticker shock when I went there but found out that they offered a very competitive price.
steven m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES D
|
Overall Experience
Rating:
5.0
Megan was extremely helpful and understanding
Danielle M
|
First Impressions
Rating:
4.0
The lighting for the units can be better...lights are automatic when you trip them for the hallways.
Harry D
|
Overall Experience
Rating:
5.0
Perfecto
Marvin O
|
First Impressions
Rating:
1.0
Luego de 1 dia de alquiler trate de cancelar la unidad por que era muy pequeña para mi uso, no disponian de alguna otra unidad de mayor tamaño solo me informan que lo sienten y que no pueden ayudarme y pierdo los $190 que Pague por la unidad que nunca ocupe fue muy injusto la ultima desicion.
Roberto C
|
Overall Experience
Rating:
5.0
Megan was amazing, very friendly and helpful!
Rebecca T
|
Online Move In
Rating:
5.0
They were very professional and I would recommend them to anybody the facility was very clean and I thank them very much
Melvin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Goksan O
|
First Impressions
Rating:
5.0
Megan was amazing! Had a rough, long day, and she went above and beyond to help my experience with U-haul that much better. Thank you for your dedication to customer service.
Omar S
|
First Impressions
Rating:
2.0
I had mouse and rat feces all over everything and my stuff smelled like urine
martin w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSEANNE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terra B
|
Overall Experience
Rating:
5.0
Overall great experience! Especially when COVID-19 hit and I lost my job, Megan was great in understanding and working with me. Thank you for your outstanding A+ Customer service!
Cylina F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
IGNACIO P
|
Overall Experience
Rating:
5.0
The staff there was so very helpful and out going! I told my employees at work how nice it was there !!
john l
|
Overall Experience
Rating:
5.0
Megan was awesome and super friendly. She made it seem as if we already knew each other. Great people skills!
obinna l
|
First Impressions
Rating:
5.0
Once Tom was gone, it was a far better facility. Prior to Meghan, the facility was terrible. Meghan was easier to contact, the team understood what was going on and able to give answers and be of assistance more frequently.
We loved having our stuff at Uhaul & never felt like it was going to be taken or anything.
We were there for a total of 5 years & the last year has been much better than the other 4. Thank you Meghan!
stephanie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew R
|
Overall Experience
Rating:
5.0
Megan was a rockstar in helping me with my unforeseen issue with my storage. I would highly recommend this facility with all your moving and storage needs. Very professional and courteous staff.
David B
|
First Impressions
Rating:
5.0
Truck was in bad shape. But everything else was great!
Paul B
|
First Impressions
Rating:
5.0
Both of the employees were so very helpful and out going! They help my wife and I pick out the right storage unit.
john l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
todd h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenn D
|
Overall Experience
Rating:
5.0
The nicest, most understanding and helpful people ever. Thank u
Jenn D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
allbert b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCINE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cylina F
|
First Impressions
Rating:
5.0
They help me for unpaid payment.I lost my job at 01 March 2020 for COVID-19 pandemic,and store manager give to me big discount.I never forget this manager action in my life.Thanks manager,you are amazing.
Thanks U-Haul.
AKSOY S
|
First Impressions
Rating:
5.0
Smooth transaction, easy to change to a bigger unit.
renate b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
James D
|
First Impressions
Rating:
5.0
Never had a problem. Always easily accessible and very clean. Temperature always consistent.
Nancy R
|
Overall Experience
Rating:
4.0
Great customer service
kensly c
|
Overall Experience
Rating:
5.0
Magan is wonderful. Nice staff.
Carmen F
|
Overall Experience
Rating:
5.0
Banning moving was excellent. The movers were fast yet assured that your furniture were properly handled. I recommend this moving company.
Carmen F
|
First Impressions
Rating:
5.0
They were great made sure I had everything and understood everything and were very nice good people at this location
Kevin W
|
First Impressions
Rating:
5.0
I had a unit since September 2018 until this week. I never worried about my stuff stored there or going there any hour of the day or night the lighting was fabulous and the gate secured.
Nancy W
|
Overall Experience
Rating:
5.0
I’ve recently was at the uhaul for 4 moths. Tory was always so helpful and always came through with his promises. Laura always communicating with everyone 2 make sure I was ok. Meaghan is the best!
Karahn B
|
Overall Experience
Rating:
5.0
Fast check in easy access to my unit
jennifer s
|
First Impressions
Rating:
5.0
Great customer service. Everyone there was very professional and friendly. I was greeted as soon as I walked in. They made sure I got exactly what I need including any additional items. Thank You!
Victoria M
|
First Impressions
Rating:
2.0
Needs maintenance. Fix the doors into storage area. Carts are in bad shape. Door stops do not work. Very large bumps that make it difficult to roll things in and out. Messy. Obvious rodent issue6
William F
|
Overall Experience
Rating:
5.0
I found the owner and Mr hill to be extremely helpful, friendly and knowledgeable. Moving is never an easy task and they made the process of truck rental and storage a lot easier.
karen m
|
Overall Experience
Rating:
5.0
Tori was very helpful
karen B
|
First Impressions
Rating:
5.0
Very good
Willard G
|
Overall Experience
Rating:
3.0
I loved the people that worked there but the two raises in rent is a bit ridiculous. The reason most people choose uhaul is because the smaller facilities do that.
Sean S
|
Overall Experience
Rating:
5.0
Every staff member is so personable and accommodating. I have always walked out of there with a smile. Highly recommend! Thank you!
Andrea G
|
Overall Experience
Rating:
5.0
Laura & Cory did all that they could to accommodate me when there were mistakes on my contract. They were patient & understanding & "real" people. I would recommend this location!
Karen C
|
First Impressions
Rating:
4.0
Staff worked hard to find what I needed.
Jennifer B
|
First Impressions
Rating:
4.0
Staff members were great.
Charissa W
|
Overall Experience
Rating:
5.0
My experience with your company has always been phenomenal
constance m
|
Overall Experience
Rating:
4.0
this place was great. the staff was very helpful.i would recommend this place for anyone looking for storage in the area
Kevin C
|
Overall Experience
Rating:
5.0
Never had a problem at this location. This is the 2nd time using them and if needed will use again in the future. Friendly staff and overall clean and secured area.
REBECCA P
|
Overall Experience
Rating:
5.0
Tom and the ladies that work this location are amazing!!! I was so stressed with my first move by lmyself! They helped me with boxes truck moving helpers and s storage unit.they are the best
Nancy W
|
Reservation
Rating:
4.0
Thank you
DENNIS R
|
Overall Experience
Rating:
5.0
I will definitely use again , if needed .
Shawn G
|
Overall Experience
Rating:
5.0
Excellent treatment,services on this location.
Eddy G
|
Reservation
Rating:
2.0
Rats had gotten in the unit and shredded our Livingroom furniture beyond repair, defecated and urinated all over the furniture as well. Manager helps us with the claim, we have not hear back yet. 2wk
Juan R
|
Overall Experience
Rating:
4.0
No comment
Juanita J
|
Reservation
Rating:
3.0
Renting the truck was great
John D
|
Reservation
Rating:
1.0
Made reservations online confirmation number and all go on day to drop it off and told no longer taking out side rv storage. I feel Uhaul dont know what's going on very disappointing
Arthur K
|
Reservation
Rating:
1.0
Will never use uhaul again after this whole experience
Michael T
|
Reservation
Rating:
4.0
The gentleman who assisted me was great. My "no" for well maintained was due to the fact there was a rat bait tray in my unit. Found this disturbing. I was terrified to open boxes at home.
Patricia M
|
Overall Experience
Rating:
5.0
Steven was very helpful, knowledgeable amd professional. He was a huge help! The rental van and atorage unit were in excellwnt ccondition aa well
Thank you!
Deana V
|
Reservation
Rating:
3.0
the only thing wrong wa that I had mouse droppings in my furniture.
GEORGIA H
|
Overall Experience
Rating:
4.0
Facility was very well maintained interior the outside was maintain as well with the exception what appears to be the abandon vehicles boats trailers. It was almost a deterrent in getting a unit
Harold R
|
Overall Experience
Rating:
5.0
Very nice and helpful, I would recommend this particular facility.
