Customer Reviews for U-Haul Moving & Storage of Levittown

Rating:

5.0

Cab of truck smelled of cigarette smoke.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Truck I reserved was not available when I arrived and was moved to another truck, which was fine. But, they should have notified me beforehand that the truck I reserved was not available so that I could have planned for it. Also, the inside of the truck had trash in it from the previous renter.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Manny was an excellent service Tech! Explained thoroughly about the wiring process! He did a good job taking his time and doing the job properly! Sincerely Steve Jaczko

Rating:

1.0

Back in May I moved from NJ to FL and used this location to have a hitch installed weeks prior so I would be able to tow a 5x8 trailer with my belongings. I went in and asked for the parts to be ordered and explained what I needed and that I had reserved a 5x8 trailer at a uhaul location in NJ for my move. The person who helped me went to my car multiple times to see what parts were needed and then he placed the order. I waited for the parts to come in and was told I would be contacted when they arrived. Nearly a week after I was told I would be contacted I decided to give them a call and was told the parts were there so I made the appointment to have them installed. I dropped my car off to have the parts installed and when I went to pick it up and pay, the technician asked if I was going to use it for a bike rack. I explained to the technician that I was moving to FL and towing a trailer with my newly installed hitch. He let me pay and then explained that I was missing the clip that attached the ball to the bar and I said I would need that since I had just explained I was towing a trailer behind my vehicle. I purchased the piece separately and left thinking I had just checked off an important step for my move. Fast forward to the day before I was going to pick up the the 5x8 trailer. I was reviewing the checklist provided by uhaul and checked my car for the wiring needed to connect my car to the trailer. I saw it was not there and I contacted this location several times and was transferred to the main Uhaul line each time. I explained the situation to the CS representative and asked if there were any locations that could install the wiring I would need for the next day. Every location was either without the wiring or their hitch technician was off that day. I then called as many other businesses (pep boys, etc) as I could and each said the same thing that the parts would need to be ordered which would take at least a week. I could not wait a week as my lease was ending and I had scheduled movers. I called uhaul back and went through many options with a second CS rep like getting a uhaul pak or a bigger truck and towing my vehicle behind. It ended up that the only option for me was renting a box truck and dolly to tow my car down to FL due to needing it the next day. This ended up costing a thousand dollars more than the 5×8 trailer and made me very uncomfortable having to drive such a long distance with that setup. It ended up that the Levittown location was where I was supposed to pick up the truck and dolly. When I went to pick up the truck, I explained the situation to the person helping me that I had come weeks before to get the parts installed and while they had been ordered initially (per email that I received when I went in the first time to request the parts) they were never installed and I had not known this until it was too late. He said that should not have happened, the technician should have known, and that he was sorry for the inconvenience. I moved to FL and didn't reach out to uhaul until much later as I hate confrontation and honestly wanted the situation behind me. When I did send an email I was contacted by the manager of this location and I explained to her what happened and that I needed the difference between the first reservation (5x8 trailer) and the second (truck and dolly) refunded since it was over a thousand dollars and due to her location not installing what was requested. She said she would submit a claim and she refunded the one hundred and something dollars for the botched hitch installation which I had not requested. She said she was only able to refund up to $600 and would have to request the higher amount. After several weeks of ignoring my emails she finally got back to me that she had not heard anything about the first claim and would submit a second one. I asked at that time for her to please refund the six hundred she was allowed while we waited to hear back from whoever was allowed to approve the higher amount. Again I waited and was ignored until finally I received an email from her telling me that since the installation was refunded and the six hundred was refunded that the claim had been denied. She also said that I should not have gone through the main uhaul line and should have contacted her store directly and then she would have been able to help me out. I explained I did contact her store and was put through to the main line, I never asked for the installation refund, and I asked for the six hundred in good faith that I would be able to receive the additional amount. The entire problem was caused by her store not installing what I specifically requested and then to be told that my actions were the reason she could not help me make it very clear that she just wants me to stop emailing her. I never write negative reviews and do my best to not complain but the fact that I did everything in my power to have a smooth move and then have to deal with this after the fact has me very frustrated.

Rating:

5.0

Keep it up.

Rating:

5.0

Nothing, all went smooth.

Rating:

5.0

Everyone was super nice and most helpful in answering all our questions!

Rating:

2.0

I reserved a van to be picked up remotely and contactless. This how ever was not the case. I finished the LONG process it takes to get the key all to be told I have to go have contact with someone. The app states that you can “skip the line” and just show your phone to an employee and they hand you the key. Nope. I had to wait WELL over 20 minutes to be handed my key. The female that was working, her attitude was horrible. She didn't say have a nice day, go **** yourself… nothing. Just handed me the key and pretty much shooed me away. I will never rent from this location again because of her. Returning the van was not nearly as painful as picking it up. The two gentlemen were awesome and refunded me the $7 I was charged for a unit dolly that was never received. Those are the type of employees you want to be working for you.

Rating:

4.0

Requested a larger truck but was given a 15' truck which was undersized for the move I was doing.. WE had to fill all of our personal vehicles and still left items behind that creates the need to make a second trip.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Renting a truck at this location was surprisingly easy. Then when you bring it back, you pull in the designated area, give the keys back and walk away. It was simple, fast and easy.

Rating:

1.0

The truck was leaking water It makes a lot of noise I wasn't able too pick it up from the location I have requested The truck had a bad smell

Rating:

5.0

Thank you for your great customer service and the availability for us. This is the place I always go. Easy pickup and drop off.

Rating:

5.0

Quick in and out with a very professional customer rep. Lots of room to maneuver getting the truck around the parking lot where other facilities tend to have the trucks boxed in (scared about rubbing against something elsewhere). Very clean store and plenty of supplies well displayed. Have used this facility in the past and will continue to give their my business. Often need a truck which I don't have to transport large items from stores or private person to person purchases. This comes in handy.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Manny and Kayle made my rental experience easy fast and enjoyable. Please tell them both thank you and I almost want to move again. My stress level was high going into moving and their professionalism and smile made me calmer. It changed my whole day outlook. Thank you uhaul.

Rating:

5.0

Clean

Rating:

5.0

Overall good experience on both rentals over the weekend. Staff is very nice and helpful, and the trucks were exactly what I needed. I was frustrated to not have the equipment in the truck I had paid for since I was picking up so early in the AM, but we managed and the staff quickly refunded me the items I didn't have. A locker for dollys and handtrucks would be really cool that could be used with TruckShare 24/7.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing at this time.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All ways a grate experience Keith 360buildinggroup@gmail.com

Rating:

5.0

Very efficient

Rating:

5.0

Top-notch customer service

Rating:

5.0

Friendly, efficient and knowledgeable. Great people great equipment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I ordered online and it let me schedule a date when I showed up for that date I was informed that they did not have the hitch it would be helpful if the website did not allow you to schedule a date for installation the people that work there were wonderful

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Awesome!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

EXCELLENT !!!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Wet easy process everyone was helpful

Rating:

4.0

The truck ran well and was clean inside but the outside was so banged and scratched up. I had to take so many photos as not to be charged for the condition of the body.

Rating:

4.0

The overall experience was easy and professional.

Rating:

5.0

No improvements needed

Rating:

4.0

The after hours pick using the app is HORRIBLE!!!! It took me with the assistance of 2 customer service reps TWO HOURS to pick up the vehicle. The app WOULD NOT WORK AT ALL when I returned the vehicle. The entire experience was PAINFUL. WHAT AN INCREDIBLE WASTE OF AND DISRESPECT OF MY TIME. There are not enough negative words in the English language to describe the experience.

Rating:

2.0

The gentleman did his job. But nothing more. He did not show me which van was mine, how to use it, help take the boxes I bought to it. He told me to push the button on the key ring to find out which van was mine. When returning the van the return site dud not work

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Who ever is "checking" these trucks in needs to be fired. I used this location to move on Sept. 08.2021. I got a 26 foot truck, and requested a dozen furniture pads. The truck it self should not have been rented out. - The brakes had to be pushed to the floor to work, and the parking brake, abs, and hand brake lights would turn on for extended periods of time throughout my trip. - The cab vibrations and rattles were so loud and jarring I had to drive under the speed limit on the highway so that the mirrors weren't shaking so bad that I couldn't see what was in them. - The headlights were dim, and basically pointed down. - The interior cab lights did not work - The horn did not work - The truck had the wrong sized ramp that was clearly designed for a smaller truck. Due to it being too short, the loading ramp was basically at a 45 degree angle rendering it useless for rolling things up and down it. It was also off the track, and required 2 people to get it out (photo attached) - The driver seat was like sitting on a basketball sized rock. - The suspension was non-existent, driving it seemed like Jim Carry driving in Ace Ventura 2. I was bouncing all over the place, you would have thought I was off roading. - There were portions of the skirt completely missing, which ruins the aerodynamics and reduces fuel efficiency. - The hand truck and pads were missing from the back of the truck even though I was told they would be in there as I requested furniture pads for my rental. When I got to the location and opened the truck, there was nothing. just the bracket to hold the hand truck. I called and they wanted me to add miles to my trip to come back to the store. I said I will go without, but would like to take them off my rental so I don't get charged for not returning them, and also because I didn't get the pads for my original order. Also, I did not request a hand truck, and did not get the pads I requested, but I was charged for both. I mentioned it at check in, and have not heard anything about it from u-haul themselves.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The key was not cut right making starting the truck difficult

Rating:

5.0

Friendly helpful staff

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The employees were helpful and courteous. Thank you for the service.

Rating:

5.0

GREAT SERVICE WHEN I NEEDED IT TH MOST THE STAFF ARE ALWAYS PLEASANT AND HELPFUL

Rating:

5.0

Thanks for the service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff were friendly and helpful. Got us on our way in no time. Return was equally easy.

Rating:

5.0

The truck did have a smell as if someone had smoked a cigar in it.

Rating:

4.0

The truck absolute disaster. I was about to have accident on highway. Steering system is no good. Steering is loose, truck goes right and left. It's old too. 165.000 Miles on it... You need to maintain that old guy.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

The vehicle had a very strong smell of cigarette very annoying!! Other than that it was fine

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Attendant that checked the truck in seemed annoyed that I wanted a receipt and the truck checked in before I left the location. I know it was sunday afternoon but i did not want to just hand him the keys and find out later there was damage, not enough gas, etc In all my uhaul experience , i have always had the equipment checked in. What is UHaul's policy? I was so tired and was frustrated by his attitude, I did not mention the smell.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

answer the phone when your equipment breaks down OR Give the customer a password so they can access the " Road side assistance " part of the uhaul app. / What a nightmare 51/2 hrs. on the side of the road.

Rating:

3.0

Customer service when picking up the van was slow. All employees were outside smoking and saw us pull up, park, and walk inside. No one came in to help for a good 5min. Customer service when dropping off the can was great! Very easy and quick

Rating:

1.0

This was my first time using uhaul and I'm very upset. They messed up reservations. I was told I needed to return my rental in the middle of moving. I'm still waiting for a manager to call. I will never use uhaul if this is how business is done.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Keep up the good work !

Rating:

5.0

Great employees

Rating:

2.0

Never notified by U-Haul that my pick-up location was changed from Langhorne PA to Levittown PA. Was told my vehicle was "up front", w/o any further direction or how to identify specific truck.. My competitive rate from Budget was not honored despite full documentation. A $42 dollar difference. No answer to my question as to why the rate from Langhorne PA to Columbia TN to was 3 times the rate charged from Columbia TN to Langhorne PA. Same distance, but opposite direction.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The truck I rented cargo lights didn't work and neither did the lights in the cab so it made it nearly impossible to move stuff once the sun went down. After driving for about a mile the emergency brake light on the dashboard came on and off the entire ride. The wheel alignment was off and the truck constantly would sway to one side and start to shake a little around 50-60 mph.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Rented the trailer for 12 hours to be safe on time, but returned the equipment at 5.5 hours and no partial refund was offered. The staff was very friendly and helpful with hooking up the equipment and also unhooking equipment during return.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I rented a truck and a 6 foot trailer. The people at the route 13 & PA turnpike were great, they were friendly and very help full. They new exactly what to do. They made my day. They deserve 5 stars. A great experience.

Rating:

5.0

I'm very annoyed I couldn't rent a larger truck for more than 24 hours. I needed to rent 2 vans to get my job done. It was huge stressful experience, more than likely I'll be looking for a another company to rent from in September when I need a truck.

Rating:

5.0

The General Manager, Megan Robison provided excellent customer service- she secured me the truck I needed under short notice, Megan processed my rental transaction very efficiently. When I had a concern, Megan came out to the vehicle and resolved the matter quickly to my total satisfaction. Upon returning the truck, Megan used her cell phone outside in the return lane to process my return in hardly no time, summarizing my rental and explaining my cost.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I received it at 2.30 on Saturday, I was supposed to deliver it at 2.30 on Sunday, but I was told to bring it at 9.00 am on Sunday and another customer was waiting for the vehicle. I also delivered at 9.00 today, but they took my money as a full day. So I paid daily, but I delivered 6 hours ago, they took my money full day.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

People were excellent, accommodating and very helpful.

Rating:

5.0

Grrrreat, all you need is an auxiliary port because nobody listens to the radio…but awesome otherwise

Rating:

5.0

Efficient and professional service. Will return

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Easy pick up and drop off went smoothly

Rating:

5.0

Have some newer trucks to rent, especially the larger ones.

Rating:

5.0

staff was very helpful. I needed new wiring to connect to the electrical system, and they went above and beyond to fix me up.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.