Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manny and Kayle made my rental experience easy fast and enjoyable. Please tell them both thank you and I almost want to move again. My stress level was high going into moving and their professionalism and smile made me calmer. It changed my whole day outlook. Thank you uhaul.
MICHAEL F.
Rating:
5.0
Clean
KURT K.
Rating:
5.0
Overall good experience on both rentals over the weekend. Staff is very nice and helpful, and the trucks were exactly what I needed. I was frustrated to not have the equipment in the truck I had paid for since I was picking up so early in the AM, but we managed and the staff quickly refunded me the items I didn't have. A locker for dollys and handtrucks would be really cool that could be used with TruckShare 24/7.
Marc V.
Rating:
5.0
Customer did not leave a comment.
CURTIS B.
Rating:
5.0
Customer did not leave a comment.
RANDALL J.
Rating:
5.0
Customer did not leave a comment.
RICHARD V.
Rating:
5.0
Customer did not leave a comment.
Janet R.
|
Overall Experience
Rating:
5.0
Nothing at this time.
FREDERICK B.
Rating:
5.0
Customer did not leave a comment.
Rafael G.
Rating:
5.0
All ways a grate experience
Keith 360buildinggroup@gmail.com
KEITH G.
Rating:
5.0
Very efficient
Alexandra B.
Rating:
5.0
Top-notch customer service
DANA A.
Rating:
5.0
Friendly, efficient and knowledgeable. Great people great equipment.
GEORGE W.
Rating:
5.0
Customer did not leave a comment.
Ellen W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ellen W.
Rating:
4.0
I ordered online and it let me schedule a date when I showed up for that date I was informed that they did not have the hitch it would be helpful if the website did not allow you to schedule a date for installation the people that work there were wonderful
jackie B.
Rating:
5.0
Customer did not leave a comment.
ANNA B.
Rating:
5.0
Customer did not leave a comment.
Nitin C.
Rating:
5.0
Awesome!!
hector R.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
EXCELLENT !!!!!
Peter M.
Rating:
5.0
Customer did not leave a comment.
Kpannah K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latia R.
Rating:
3.0
Customer did not leave a comment.
STANLEY P.
Rating:
5.0
Wet easy process everyone was helpful
Hector B.
Rating:
4.0
The truck ran well and was clean inside but the outside was so banged and scratched up. I had to take so many photos as not to be charged for the condition of the body.
SARA M.
Rating:
4.0
The overall experience was easy and professional.
BRIAN G.
Rating:
5.0
No improvements needed
Franklin F.
Rating:
4.0
The after hours pick using the app is HORRIBLE!!!! It took me with the assistance of 2 customer service reps TWO HOURS to pick up the vehicle. The app WOULD NOT WORK AT ALL when I returned the vehicle. The entire experience was PAINFUL. WHAT AN INCREDIBLE WASTE OF AND DISRESPECT OF MY TIME. There are not enough negative words in the English language to describe the experience.
Ray D.
Rating:
2.0
The gentleman did his job. But nothing more. He did not show me which van was mine, how to use it, help take the boxes I bought to it. He told me to push the button on the key ring to find out which van was mine.
When returning the van the return site dud not work
COLLEEN M.
Rating:
5.0
I was being high maintenance and changing my reservation last minute. They were accommodating and professional. Megan was very helpful with the process.
Nicole B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
1.0
Who ever is "checking" these trucks in needs to be fired.
I used this location to move on Sept. 08.2021. I got a 26 foot truck, and requested a dozen furniture pads.
The truck it self should not have been rented out.
- The brakes had to be pushed to the floor to work, and the parking brake, abs, and hand brake lights would turn on for extended periods of time throughout my trip.
- The cab vibrations and rattles were so loud and jarring I had to drive under the speed limit on the highway so that the mirrors weren't shaking so bad that I couldn't see what was in them.
- The headlights were dim, and basically pointed down.
- The interior cab lights did not work
- The horn did not work
- The truck had the wrong sized ramp that was clearly designed for a smaller truck. Due to it being too short, the loading ramp was basically at a 45 degree angle rendering it useless for rolling things up and down it. It was also off the track, and required 2 people to get it out (photo attached)
- The driver seat was like sitting on a basketball sized rock.
- The suspension was non-existent, driving it seemed like Jim Carry driving in Ace Ventura 2. I was bouncing all over the place, you would have thought I was off roading.
- There were portions of the skirt completely missing, which ruins the aerodynamics and reduces fuel efficiency.
- The hand truck and pads were missing from the back of the truck even though I was told they would be in there as I requested furniture pads for my rental. When I got to the location and opened the truck, there was nothing. just the bracket to hold the hand truck. I called and they wanted me to add miles to my trip to come back to the store. I said I will go without, but would like to take them off my rental so I don't get charged for not returning them, and also because I didn't get the pads for my original order.
Also, I did not request a hand truck, and did not get the pads I requested, but I was charged for both. I mentioned it at check in, and have not heard anything about it from u-haul themselves.
MICHAEL R.
Rating:
5.0
Customer did not leave a comment.
JUAN S.
Rating:
1.0
Horrible service you guys unit had bed bugs in it had trash all of my property
Sanad S.
|
Overall Experience
Rating:
3.0
The key was not cut right making starting the truck difficult
JOSEPH H.
Rating:
5.0
Friendly helpful staff
Timothy C.
Rating:
5.0
Customer did not leave a comment.
Kenneth V.
Rating:
5.0
The employees were helpful and courteous. Thank you for the service.
CHRISTOPHER B.
Rating:
5.0
GREAT SERVICE WHEN I NEEDED IT TH MOST THE STAFF ARE ALWAYS PLEASANT AND HELPFUL
HENRIQUE W.
Rating:
5.0
Thanks for the service
JAMES W.
Rating:
5.0
Customer did not leave a comment.
Kristen D.
Rating:
5.0
Staff were friendly and helpful. Got us on our way in no time.
Return was equally easy.
MARK P.
Rating:
5.0
The truck did have a smell as if someone had smoked a cigar in it.
VINCENT H.
Rating:
4.0
The truck absolute disaster. I was about to have accident on highway. Steering system is no good. Steering is loose, truck goes right and left. It's old too. 165.000 Miles on it... You need to maintain that old guy.
RECEP Z.
Rating:
3.0
Customer did not leave a comment.
Vanessa P.
Rating:
5.0
The vehicle had a very strong smell of cigarette very annoying!! Other than that it was fine
Nilo J.
Rating:
5.0
Customer did not leave a comment.
Daniel B.
Rating:
5.0
Customer did not leave a comment.
EDUARDO C.
|
First Impressions
Rating:
4.0
Everything was good. However the person at the call center said it was temperature controlled, meaning cooled and heated. However, when I got there, it was only heated.
LEAH M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keri V.
|
Overall Experience
Rating:
2.0
Attendant that checked the truck in seemed annoyed that I wanted a receipt and the truck checked in before I left the location. I know it was sunday afternoon but i did not want to just hand him the keys and find out later there was damage, not enough gas, etc
In all my uhaul experience , i have always had the equipment checked in. What is UHaul's policy?
I was so tired and was frustrated by his attitude, I did not mention the smell.
Michael B.
Rating:
5.0
Customer did not leave a comment.
JULIANNE E.
Rating:
5.0
Customer did not leave a comment.
Paul K.
Rating:
4.0
Customer did not leave a comment.
Juan M.
Rating:
3.0
answer the phone when your equipment breaks down OR
Give the customer a password so they can access the " Road side assistance " part of the uhaul app. / What a nightmare 51/2 hrs. on the side of the road.
MICHAEL G.
Rating:
1.0
Have mice
Jasmika B.
|
Overall Experience
Rating:
3.0
Customer service when picking up the van was slow. All employees were outside smoking and saw us pull up, park, and walk inside. No one came in to help for a good 5min. Customer service when dropping off the can was great! Very easy and quick
Daniel K.
Rating:
1.0
This was my first time using uhaul and I'm very upset. They messed up reservations. I was told I needed to return my rental in the middle of moving. I'm still waiting for a manager to call. I will never use uhaul if this is how business is done.
John K.
Rating:
5.0
Customer did not leave a comment.
Debra W.
Rating:
4.0
Keep up the good work !
WILLIAM S.
Rating:
5.0
Great employees
DAVID P.
Rating:
2.0
Never notified by U-Haul that my pick-up location was changed from Langhorne PA to Levittown PA.
Was told my vehicle was "up front", w/o any further direction or how to identify specific truck..
My competitive rate from Budget was not honored despite full documentation. A $42 dollar difference.
No answer to my question as to why the rate from Langhorne PA to Columbia TN to was 3 times the rate charged from Columbia TN to Langhorne PA. Same distance, but opposite direction.
RICHARD G.
Rating:
1.0
Rented a truck and they charged me $153.00 just to go 6 miles down the street. Still waiting for my refund. The staff checked in the truck wrong and charged me crazy fees.
Seri S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTONY N.
Rating:
5.0
Customer did not leave a comment.
MIGUEL S.
Rating:
3.0
The truck I rented cargo lights didn't work and neither did the lights in the cab so it made it nearly impossible to move stuff once the sun went down. After driving for about a mile the emergency brake light on the dashboard came on and off the entire ride. The wheel alignment was off and the truck constantly would sway to one side and start to shake a little around 50-60 mph.
ALBERT W.
Rating:
5.0
Customer did not leave a comment.
TINA H.
Rating:
5.0
Rented the trailer for 12 hours to be safe on time, but returned the equipment at 5.5 hours and no partial refund was offered. The staff was very friendly and helpful with hooking up the equipment and also unhooking equipment during return.
TIMOTHY K.
Rating:
5.0
Customer did not leave a comment.
ANGELO R.
Rating:
4.0
Haven't seen any mice but had ALOT of mice dropping and boxes stained with mice urine in my storage.
ANDRE S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harry C.
Rating:
5.0
I rented a truck and a 6 foot trailer. The people at the route 13 & PA turnpike were great, they were friendly and very help full. They new exactly what to do. They made my day. They deserve 5 stars. A great experience.
James M.
Rating:
4.0
Didn't like your nasty letters if I was 1 day late with the payment. Other than that everything was good.
James W.
|
Overall Experience
Rating:
5.0
I'm very annoyed I couldn't rent a larger truck for more than 24 hours. I needed to rent 2 vans to get my job done. It was huge stressful experience, more than likely I'll be looking for a another company to rent from in September when I need a truck.
Nicholas O.
Rating:
5.0
The General Manager, Megan Robison provided excellent customer service- she secured me the truck I needed under short notice, Megan processed my rental transaction very efficiently. When I had a concern, Megan came out to the vehicle and resolved the matter quickly to my total satisfaction. Upon returning the truck, Megan used her cell phone outside in the return lane to process my return in hardly no time, summarizing my rental and explaining my cost.
VINCENT B.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
4.0
I received it at 2.30 on Saturday, I was supposed to deliver it at 2.30 on Sunday, but I was told to bring it at 9.00 am on Sunday and another customer was waiting for the vehicle. I also delivered at 9.00 today, but they took my money as a full day. So I paid daily, but I delivered 6 hours ago, they took my money full day.
CEM A.
Rating:
4.0
Customer did not leave a comment.
Steven S.
Rating:
5.0
Customer did not leave a comment.
Philip S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN S.
Rating:
5.0
People were excellent, accommodating and very helpful.
Theodore S.
Rating:
5.0
Grrrreat, all you need is an auxiliary port because nobody listens to the radio…but awesome otherwise
MARK H.
Rating:
5.0
Customer did not leave a comment.
hector p.
|
Overall Experience
Rating:
5.0
Efficient and professional service. Will return
Michael T.
Rating:
3.0
Customer did not leave a comment.
Andrew C.
Rating:
5.0
No problems whatsoever Megan was awesome highly recommended
David B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALLAN B.
Rating:
5.0
Customer did not leave a comment.
CHRISTINE C.
Rating:
4.0
Easy pick up and drop off went smoothly
JOSEPH C.
Rating:
4.0
You owe us a refund for the remainder of the month please mail it to me. Thank you.
Karen Swites
KAREN S.
|
Overall Experience
Rating:
5.0
Fast service
sherry b.
|
Overall Experience
Rating:
5.0
Everything was clear, everyone was very nice and I had access when ever I needed it.
Robert C.
|
Overall Experience
Rating:
5.0
Have some newer trucks to rent, especially the larger ones.
ERNEST A.
Rating:
5.0
staff was very helpful. I needed new wiring to connect to the electrical system, and they went above and beyond to fix me up.
CHARLES S.
Rating:
5.0
Customer did not leave a comment.
Ebenezer I.
Rating:
5.0
Customer did not leave a comment.
Judy S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL C.
Rating:
4.0
The transaction and pick up were ok, could have been a little quicker. I was a little uneasy with the associate taking a picture of my license. Also the trailer was not very clean. It has rocks and debris inside.
FRANK H.
Rating:
4.0
Customer did not leave a comment.
DANIEL M.
Rating:
1.0
The location customer service is great. Your 1-800 uhaul customer service is horrible !
Pardee M.
Rating:
2.0
The location overall have some wonderful people. They're very friendly. Some of them need training however. They've made some serious mistakes on a few of me most recent visits. Yes I do need you to contact me to address the issue I recently had. Overall besides this I've been dealing with this location quite frequently the last few years and I would generally give them a 5 star review.
TAMMIE B.
Rating:
5.0
Walk around before renting as I didn't know how to upload photos.
Peter O.
Rating:
5.0
The entire staff was very attentive and made sure I was taken care of. The technician, went above and beyond to ensure my wiring installation was perfect and explained how to operate. It took a bit more time than expected, but made sure I was aware of everything that was happening. Thx you!
Julie C.
Rating:
5.0
Customer did not leave a comment.
kristina F.
Rating:
5.0
Customer did not leave a comment.
Paul B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
4.0
AIR CONDITIONING would help A LOT especially for people with upper respiratory health issues🤔😊
HAZEL G.
|
Overall Experience
Rating:
5.0
Nothing, excellent professional courteous service.
JEFFREY L.
Rating:
5.0
Megan was excellent and very courteous and knowledgeable..quick check and we were on our way..I'd come back to this location again.
Charles M.
Rating:
5.0
Customer did not leave a comment.
Jennifer D.
Rating:
5.0
Customer did not leave a comment.
Keith C.
Rating:
5.0
All of the staff members were lovely and very helpful. This is why I chose this storage facility again.
Margaret O.
|
First Impressions
Rating:
5.0
Your associate was top tier and a huge help. We are very appreciative of their assistance
Daniel J.
Rating:
5.0
Customer did not leave a comment.
Clayton T.
Rating:
3.0
When we were checking out our truck, the women on the other end of it through the chat? She was a bit frustrating, having live people is just such a better experience. Even if it's on the other end of a phone call. When we finally got through all that, we were running through the truck inspection and another party was given the same truck. They were rude.... and made us feel like we were stealing their truck... and it just wasn't a pleasant experience. Somebody on your end or something on your end messed up and of course nobody was there to help.... so again a live person would have just been a more pleasurable experience.
Kelly B.
Rating:
1.0
I cannot imagine a worse experience.
They lied about not being able to do my hitch installation, telling me my bolt holes were too rusted. This wasted 2 40-minute Uber trips for me - they just shouldn't have accepted the job if they don't want to do it.
So I go back to get my car, and told them I still want the parts, so they left the hitch and ball in the car, but they forgot the wiring. I call them the next day, they say yes, we do still have the wiring, sorry we forgot to leave that in your car, we will ship it to you. One week later I call again asking for a tracking of the wiring, because I still haven't received it, they say they will get it to me tomorrow. One week after that, no call back, and I've called a few times and they'll leave me on hold for literally 2+ hours.
Your people here are blatantly lying to people. The worst part is, on the phone, they're SUPER friendly, probably because you are recording the calls. This makes me think I'm going to be taken care of. Then they just don't do what they promised me, and it's extended this issue over weeks for me where every other day I'm calling back, most days just getting left on hold for more than an hour and I hang up.
James L.
Rating:
3.0
Storage unit leaked and destroyed precious items
donna L.
|
Overall Experience
Rating:
5.0
Every one a dealt with was very helpful. The Facility is well kept.
Shawn L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Call the customer before the day of the move. I had to call them at 230pm day before move and truck was 25 miles outside of Philadelphia and I got charged for being 10 miles over the allotted mileage. Will definitely be on social media about this tactic of pressuring customer into more money.
DAPHNE D.
Rating:
5.0
Customer did not leave a comment.
MAREK B.
Rating:
5.0
Customer did not leave a comment.
David A.
Rating:
5.0
Michael went above and beyond in assisting me with my cargo van rental. First, Michael was able to secure a cargo van for 1 week despite being a "walk in" appointment and assured me that this was not an issue due to their large inventory. After Michael gave me the keys to my cargo van, he realized the model of the van was older so Michael then gave me a different set of keys to a newer model cargo van so I could have automatic windows and not have to manually roll the windows up and down. Then on Saturday, I realized I would not have enough time to complete my project and needed additional time with the van. I called into the local branch and when I advised Michael of the situation, he reassured me not to worry and that he could extend the rental for the additional time I needed. Since Michael was able to extend the rental, I was able to complete my project and return the van before the original 3:11 pm return time slot where I was then greeted by Michael. Michael then asked me how my project went and said if I needed another cargo van in the future, he would be more than happy to assist me with any/all future rentals.
Michael was extremely professional, respectful, knowledgeable, and compassionate throughout the entire rental process and made sure that I had everything I needed to complete my project properly and timely. Michael is unquestionably a vital asset to the Uhaul family and should be inline for a supervisor position. I would rate both Michael and the Bristol/Levittown Uhaul branch 5/5 stars as they are the only Uhaul branch I use whenever I need any form of moving equipment!!
BLAKE B.
Rating:
5.0
Excelente
Marvin O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHELSEA H.
|
Overall Experience
Rating:
5.0
Megan Robinson is the BEST!
George M.
|
Overall Experience
Rating:
5.0
Staff was top notch, they took pride in providing a secure location to place your items. They ACTUALLY monitored the cameras and could provide accurate information regarding the coming and going of those who went through the security doors. I not once felt any type of fear or apprehension of my unit. Very understanding and accommodating. I could go on. But I did have sticker shock when I went there but found out that they offered a very competitive price.
steven m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES D.
|
Overall Experience
Rating:
5.0
Megan was extremely helpful and understanding
DANIELLE M.
|
First Impressions
Rating:
4.0
The lighting for the units can be better...lights are automatic when you trip them for the hallways.
Harry D.
|
Overall Experience
Rating:
5.0
Perfecto
Marvin O.
|
First Impressions
Rating:
1.0
Luego de 1 dia de alquiler trate de cancelar la unidad por que era muy pequeña para mi uso, no disponian de alguna otra unidad de mayor tamaño solo me informan que lo sienten y que no pueden ayudarme y pierdo los $190 que Pague por la unidad que nunca ocupe fue muy injusto la ultima desicion.
Roberto C.
|
Overall Experience
Rating:
5.0
Megan was amazing, very friendly and helpful!
Rebecca T.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Goksan O.
|
First Impressions
Rating:
5.0
Megan was amazing! Had a rough, long day, and she went above and beyond to help my experience with U-haul that much better. Thank you for your dedication to customer service.
Omar S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria B.
|
First Impressions
Rating:
5.0
Megan was awesome and super friendly. She made it seem as if we already knew each other. Great people skills!
obinna l.
|
First Impressions
Rating:
5.0
Megan was a rockstar in helping me with my unforeseen issue with my storage. I would highly recommend this facility with all your moving and storage needs. Very professional and courteous staff.
David B.
|
First Impressions
Rating:
5.0
Truck was in bad shape. But everything else was great!
Paul B.
|
First Impressions
Rating:
5.0
They help me for unpaid payment.I lost my job at 01 March 2020 for COVID-19 pandemic,and store manager give to me big discount.I never forget this manager action in my life.Thanks manager,you are amazing.
Thanks U-Haul.
AKSOY S.
|
First Impressions
Rating:
5.0
Smooth transaction, easy to change to a bigger unit.
renate b.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
James D.
|
First Impressions
Rating:
5.0
Fast check in easy access to my unit
jennifer s.
|
First Impressions
Rating:
5.0
Great customer service. Everyone there was very professional and friendly. I was greeted as soon as I walked in. They made sure I got exactly what I need including any additional items. Thank You!