Customer Reviews for U-Haul Moving & Storage of Lexington Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lexington Park

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German M. on

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Great customer service. The clerk was quick with our inquiry and installation of our trailer.

Damian B. on

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Jessica B. on

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Customer service was just ok , nothing phenomenal

Olan F. on

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Excellent professional personnel, It would be helpful to walk the customer through the loading and securing of their auto on the car carrier.

Antionette P. on

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Francis M. on

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Nilema B. on

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They guy that helped me was simply amazing an awesome customer service skills an patient and helpful.

Peter W. on

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Paula Marie R. on

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John B. on

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The tow dolly functioned properly, and did not fail, but the straps were in quite worn condition, the ratchet assemblies barely functional, and are definitely in need of replacement. The wheel bearings had excessive clearance, and caused severe vibration when the unit was not loaded. Considering that I had a reservation for a tow dolly a week in advance, for a 1200 mile round trip, I really expected the unit to have been fully serviced. Knowing that it had questionable servicing, added a great deal of stress to a very long trip. My biggest complaint is the lack of a clear way to get roadside help if the unit fails. Putting a web address as the only apparent way to get help is just plain stupid and borderline negligent. Put a big clear PHONE NUMBER and large print about getting help if the equipment fails. Thankfully, we had no failures with the unit.

Jesus R. on

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Steven B. on

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No issues.

Vincent C. on

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The Reservation process felt like a joke. Truck was not available. Given limited options on phone. If I had not called back again and suggested a larger search radius my moving plans would have been extremely chaotic!

Joshua T. on

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Mabe have one more person to check in and out customer s to make it faster. But with only one counter person it still was not a long wait . Overall pretty good service . Vary polite sales man . Every one was very nice and pleasant to deal with.

William M. on

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I would recommend the location contacting customer when they are falsely being accused of not returning items that where never rented nor documented on invoice that they where rented. I was extremely over charged for the rental . Very unhappy customer

Antionette P. on

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JANE O. on

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Kimberly B. on

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honor your guarantee. my reservation was ay 12:30 . I arrived and was told they didn't have the vehicle. I told them the website said guaranteed reservation. they had me wait for almost half an hour while they got a truck ready. Which made me late for the planned pick up. Then told me that even though they did not have the truck ready on time for my reservation told me I still had to have the truck back by 4:30. Not a very happy customer. If I could give this location negative stars I would. I will be contacting u haul corporate.

Mary L. on

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Nothing the gentle man on Sunday was very helpful

Jewel B. on

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John B. on

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David K. on

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Multiple rentals from this team - consistently helpful and can-do. Many thanks!

Edward A. on

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Always receive great service at this location. very professional..

Kenneth W. on

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Daniel K. on

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David B. on

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Patricia L. on

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I won’t use Uhaul again. When I returned the vehicle they said I went 40 miles over. I could have rented from Budget or Ryder for less then what I paid at the end. I drive from point A to point B and somehow had to pay $20 more. The initial cost was $95 and by the end I spent almost $150

Felicia R. on

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Very friendly!

Joel C. on

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Russell c. on

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The store service was good. The problem I had was the online service... not user friendly

Joseph S. on

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I was originally scheduled to pick up the tow dolly at: Aldridge Auto 22025 Three Notch Rd Lexington Park, MD 20653. After arriving to a paper sign on the door saying be back in 1 hour, I waited for about 10-15 minutes before someone showed up. I noticed 1 tow dolly in the back corner as the rest of the inventory looked very scarce I wasn't sure if they were a real business. When the gentlemen approached me, he took my info as we went inside, looked me up and said I don't have any dolly's here, I said what about the one in the back and he said that one is broken. Luckily the next place where I had to go and pick it up since he transferred my reservation was only a few miles away. I would hope the reserving system would be smart enough to see what that location has in inventory before allowing you to book, if I had to drive 2 hours away that would have been unacceptable.

john r. on

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John K. on

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John H. on

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Bryan and his team were very professional and accommodating to anything I needed. My wife and I will be moving again within the year and we will make sure to use this U-Haul for whatever we need.

Patrick o. on

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Outstanding customer service. Extremely professional and hard working staff. "U-Haul" was the smoothest part of my move. Thank you.

Eddie E. on

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This was a good program until it was time for my pickup. Reserved a pickup time of 10 am 2 hours after opening time at the attendants request. Arrived 0945 and was told by one of the attendants tha

marlenen a. on

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Great staff to work with thanks so much

Merry L. on

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Easy to locate and maneuver around the facility. Staff was super nice and helpful! Only issue I had was the fact there’s still no storage units

russel N. on

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The staff was professional and very helpful. Every time we go they remember our names and make us feel important. I truly could not be more pleased with my experience.