Customer Reviews for U-Haul Moving & Storage of Lexington Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lexington Park

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Elena D.
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Customer did not leave a comment.

Ernest H.
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KELLY C.
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LATRICE B.
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YOLANDA B.
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ANTONIO P.
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Rodney M. | First Impressions |
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Awesome knowledgeable staff.

John C. | Overall Experience |
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Very good experience. Highly recommend.

Cheryl M.
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Customer did not leave a comment.

BRYAN H.
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The vehicle was on the other side of the parking lot, i had to go get the truck myself. No one coveedr anything on the operation of the truck. I had no idea where the lights, defogger, heat etc were. It was already dark and raining, this should have been a given. I had paid for a dolly and had to drive back to the office since this was not in the truck. Customer service is certainly not #1. I have rented from this location in the past with wonderful service. If this is a new crew, they need customer service training in order to make this a location worth returning to.

AMBERR M.
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Karl added an extra step to ensure that my experience was beyond customer service. He saw that I was upset about moving, and assured me everything would be alright. He didn't have to say anything but his passion about caring for people showed, and for that it made my experience much easier. He's truly an asset to the company and I appreciate his professionalism as well as compassion and courteousness. Thank you again to that team. I'm more than happy to share my experience with others and use them again when I need it.

IACHIA J.
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Patrick K.
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George C.
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nothing to add the truck i rented was perfect for the job.

Jessy S.
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Customer did not leave a comment.

Antonio P. | Overall Experience |
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ANTONIO P.
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jianyu A.
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William B.
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Overall great rental experience. Professional and knowledgeable staff quite helpful. Highly recommended!

DAVID D.
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Reservations that are made after a location is closed for mobile pickup before the location opens should not be allowed, or a warning should be displayed informing the renter that their rental will not be ready because the location was not open to get the rental ready.

Kevin S.
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Matthew Z.
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Kevin S. | First Impressions |
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Superb service

Stephanie B. | Overall Experience |
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

CURTIS,MATTHEW S.
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Great support team.

Steven T.
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Robert G.
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Troy D.
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RICHARDLEE S.
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Randy H.
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We drove 1,450 miles one way. The equipment was flawless and performed well though some adverse conditions. When I dropped off the equipment, the man helping me was very courteous and got me on my way quickly.

Tami K.
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Robert D.
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JEANETTE F.
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Awesome customer service.

Michael K.
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I had to wait over 30 minutes to drop off my reservation. Apparently there was only 1 guy running the entire location.

DARYL B.
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Customer did not leave a comment.

Jerel S.
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Joy T. | First Impressions |
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The staff was very helpful and friendly. They explained everything I needed to know about storing my things there. I would recommend this facility to anyone who needs to utilize their services. They were professional and went above & beyond to be helpful,

William W.
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Customer did not leave a comment.

SHANNON B.
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There was a mixup with the 8' truck we tried to rent. The system thought myself and another customer were switched and gave us the wrong trucks. I wasn't able to complete the mobile check-out and had to go inside and wait for ~30min while the customer service representatives figured out how to resolve the situation. I was not offered a discount for my time.

ROBERTEARL L.
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Staff was great but... Ensure windshields are clean inside. Have wi-fi available for app returns. Have better lighting in return lot for photos. Improve web site & app return instructions. Advertise The $20 “human” return charge.

Karen G. | First Impressions |
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Was the cleanest facility that I have ever been in and the staff was friendly, helpful and efficient.

Scott B.
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Nothing

Summer W.
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Customer did not leave a comment.

Joseph P.
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Michael E.
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Pick up site and time was changed. Was told i would get extra miles but instead was charged for going over miles. The people that worked there were fine it was a situation they were put in.

TIFFANY B.
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Pricing is crazy high. .99 cent a mile is more then truck drivers get to drive long distance on top of the head you put in. I think the mileage price should be revisited to maybe .30- .50 cent a mileage.

LC A.
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Jeannette B.
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Joel C.
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STEVEN T.
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Thank you for a very easy and pleasurable experience!

John V.
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Piyushkumar P.
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Local facility team not ready to listen anything .

SEAN Y.
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ROBERT M.
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Sandra S.
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Signs to show where to pick up the truck keys

TYRONE B.
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Keith K.
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Kaitlin P.
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SHANELLE B.
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Charles M.
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WILLIAM C.
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Susan P.
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Was treated a bit like a suspect with an out of state drivers license. This is somewhat surprising, especially as close to the military base as this location is situated. Also, lots of people have homes in the adjoining tri-state area (DC/VA/MD). It wasn't what was asked (provide two references along with their phone numbers... and asking three times what type of car was being driven, despite the reservation stating such) so much as how it was asked.

Adrienne P.
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I was left to stand in the rain while the clerk sat in the truck to log in my return. I am a sixty three year old woman with heart condition. Total lack of customer support!

Robert H.
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Samantha was great at getting us in the pick up truck that we needed for a few hours. Vehicle was clean, sanitized and in excellent operating condition. Return process was very smooth as well.

ALTON M.
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William L. | First Impressions |
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Want to make sure Karl is recognized as he went above and beyond when there was a mix up in our storage space reservation. Karl showed what it means when it comes to taking care of the customer. Thank you Karl!!!

John A.
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Customer did not leave a comment.

Jonathan H.
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Craig S.
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Nothing. Everything went smooth as silk!

ERNEST H.
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NONE

Kimberly D.
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Customer did not leave a comment.

Mary R. | Overall Experience |
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The staff was so helpful and friendly and I have been recommending your facility to anyone looking for a good self storage company. You will definitely have my business for any future packing, moving or self storage needs. Thank you so much for your help!

Linda B.
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Steven T.
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Robert C.
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nothing I can think of

Socrates Q.
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Customer did not leave a comment.

Lauren R.
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My only concern was that the horn did not work on this vehicle which I didn't find out until I needed it. This is a major safety concern. I would also recommend having the brakes serviced on this vehicle.

Eric E.
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Excellent customer service. Entrance for customers to check in a little confusing to find.

Darren B. | First Impressions |
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Great staff, easy move in process, nice facility.

kyle K.
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Customer did not leave a comment.

Donna W.
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Trucks need to be maintained better. The ride in the truck i had was awful.

Stevie M.
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WILLIE W.
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WILLIAM G.
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William B.
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Mark B.
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Tanya W.
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Wiehrs C.
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I tried to use the app to pick up the van and it was useless; I had to go inside. It wanted pictures of me, my license, and just "didn't work". It needs work. I was overcharged for mileage. I estimated 15 mi, rolled to 20 mi as I entered the lot, and was charged for 34. :( Receipt attendant was pleasant, but a little snippy because I did not park the van in exactly the spot he wanted.

Craig S.
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The trailer I wanted was not available when I reserved it online, yet when I picked up the one I reserved, there was one that I wanted there. Other than that, it was a really great experience.

Pamela P.
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BRYAN H.
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Terrance F.
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Gtrat location. Clean facility and very helpful and friendly staff.

TIFFANY B.
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Pricing, the 99 cent mileage fee is high. I think there should be a special that gives the first 25 mileage is free. I come from Waldorf and Waldorf I haul would let you rent their truck and won't charge a mileage fee if your staying in the Waldorf area.

Susan L.
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Customer did not leave a comment.

Michelle R.
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Received multiple collections notices for a Ubox that had already been picked up. Took over a month to resolve, over a dozen phone calls (hours on hold). Was never able to get in touch with anyone from this location (email or phone), only heard back from them after I filed a complaint with corporate support.

theodore C.
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The vehicle was dirty, especially the windows they where terribly dirty, and hard to see thru.

THOMAS H.
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Huge parking lot- maybe have equipment closer to office

john V.
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Customer did not leave a comment.

Tiffany B.
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TINA H.
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BRYAN H.
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Easy pick up and drop off. Perfect

Shannon T.
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Customer did not leave a comment.

MARK B.
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Nothing. I was moving my mom and the U-Haul in Sterling cancelled on us last minute. I called and Phil? Was amazing. Got me a truck and Alan when I picked up was super helpful. Moving a parent is stressful enough and you made it so much better. Thx.

darlene H.
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The gentleman that worked with me on the rental was pleasant I understood everything he was helping me with answered all my questions I appreciate the quick service for the last minute need of another truck thank you everyone at U-Haul

William B.
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Customer did not leave a comment.

James A.
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There was a cost discrepancy between the online reservation and what the computer at the location was showing. This needs to be fixed. However, the staff at the location worked with me to understand the cost discrepancy and to adjust for it. Other than that discrepancy, everything was fine. Vehicle was available on time, clean, and well-maintained.

CATHY S.
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Customer did not leave a comment.

John C. | First Impressions |
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Great Staff ! Very nice facility. A+

RICHARD L.
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Customer did not leave a comment.

DeAnna H.
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Larry C. | First Impressions |
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Samantha really did a good job showing me the units

Latica M. | First Impressions |
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Excellent customer service. Quick and easy process.

Glenn C. | First Impressions |
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Karl and Joseph were fantastic. Hire more like them. Re: the truck rental, I declined the hand truck and bag of blankets — twice — and yet, there they were, attached to the entrance of the back of the truck, taking up space and in the way of loading items, particularly long items that had to be lined up. Very inconvenient and irritating since they could not be removed without incurring charges.

adaryll f. | Overall Experience |
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Customer did not leave a comment.

Darrel P. | First Impressions |
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Greta service and friendly!

bryan f. | First Impressions |
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A nice new facility with easy access to units. Very friendly staff.

Richard S. | First Impressions |
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Check in process causes the alarm to go off every single time you swiped the card, didn't quite understand why. That defeats the purpose of the alarm system, especially since the second time I was there, I forgot to check in, and the alarm actually was triggered at my unit, but the employees didn't seem to care to check in at any point, or send an alert via email/text.

John C. | First Impressions |
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Customer did not leave a comment.

Trentia B. | First Impressions |
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Ill try again and see if im treated the same. Not the cleanest or friendliest

samantha r. | First Impressions |
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Staff was wonderful and helpful answered all our questions and very pleasant

John H. | Overall Experience |
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Bryan and his team were very professional and accommodating to anything I needed. My wife and I will be moving again within the year and we will make sure to use this U-Haul for whatever we need.

Patrick o. | Overall Experience |
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Outstanding customer service. Extremely professional and hard working staff. "U-Haul" was the smoothest part of my move. Thank you.

Eddie E. | Overall Experience |
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This was a good program until it was time for my pickup. Reserved a pickup time of 10 am 2 hours after opening time at the attendants request. Arrived 0945 and was told by one of the attendants tha

marlenen a. | Overall Experience |
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Great staff to work with thanks so much

Merry L. | Overall Experience |
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Easy to locate and maneuver around the facility. Staff was super nice and helpful! Only issue I had was the fact there’s still no storage units

russel N. | Overall Experience |
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The staff was professional and very helpful. Every time we go they remember our names and make us feel important. I truly could not be more pleased with my experience.

No reviews have been submitted for this location.

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