Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App does not work well with my android had to use an apple phone to returb tge equipment.
COLLINS M.
Rating:
5.0
No problems at since the 2 years we had our storage unit friendly employees head boss was very nice and worked with us when we needed something
kachasity p.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELLY W.
Rating:
5.0
Customer did not leave a comment.
AMY D.
Rating:
5.0
Customer did not leave a comment.
Princetta J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon W.
Rating:
5.0
Customer did not leave a comment.
PAUL C.
Rating:
5.0
Very efficiently run.
Philip B.
Rating:
5.0
This experience was delightful. All around professionals.
Steven W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY K.
Rating:
5.0
Was set to pick up a 26' truck. One day prior to pick up, was informed truck was to be picked up over 80 miles away. Contacted Uhaul and was told I could get a 20' truck and 6' x 12' trailer. I had no choice but to accept. Truck and trailer not large enough to transport belongings in a 10' x 20' storage unit. Will need to rent another vehicle for the rest of the items in unit. 20' truck and trailer cost more than quote for 26' truck.
PAUL C.
Rating:
5.0
Manager Karl is excellent! He runs an excellent facility! Definitely an outlier from the general Uhaul experience, other places Ive been are always a headache having to use Uhaul.
GEORGE E.
Rating:
5.0
Customer did not leave a comment.
Isaac L.
|
First Impressions
Rating:
4.0
I tried the mobile app for check-in but it had to call a secondary person for validation whom wasn't available. Which then i had to go inside to the counter to complete the check in.
TIMOTHY F.
Rating:
4.0
Customer did not leave a comment.
JOHN A.
Rating:
5.0
Customer did not leave a comment.
Richard K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEFANIE F.
|
First Impressions
Rating:
5.0
Karl was awesome, very helpful and great positive attitude.
Kris C.
|
First Impressions
Rating:
4.0
Did not have the 10x15 space that I reserved. Why have a reservation if it's not going to be available when you arrive?
PAUL H.
Rating:
5.0
Customer did not leave a comment.
Jonathan C.
|
Overall Experience
Rating:
5.0
Thank you for your help!
Gregory C.
Rating:
5.0
Great dealing with this team as always. I use U-Haul for work as needed to make critical deliveries. Equipment has always been in great condition and ready to go. Huge help and no added stress to an otherwise stressful endeavor.
PAUL B.
Rating:
5.0
Customer did not leave a comment.
Tammy C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICK F.
Rating:
5.0
Customer did not leave a comment.
Lonnie M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL H.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B.
Rating:
5.0
Customer did not leave a comment.
ANTHONY B.
Rating:
5.0
Customer did not leave a comment.
Onyx L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis S.
Rating:
5.0
Customer did not leave a comment.
Earl K.
Rating:
5.0
Customer did not leave a comment.
KEITH S.
Rating:
5.0
Staff was very friendly and helpful.
Heidi Q.
Rating:
5.0
Customer did not leave a comment.
COLLINS M.
Rating:
4.0
Customer did not leave a comment.
Stephen T.
Rating:
5.0
Customer did not leave a comment.
Darlene H.
Rating:
5.0
Customer service needs to be better , when it came to insurance the lady said pick one wasn't paying attention to me but talking to her co worker . Mistakes were made on the receipt I did not like my experience with Uhaul this time , be more clear on explanations on cost , insurance ,
SHAWN G.
Rating:
5.0
Customer did not leave a comment.
Wanda T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HAGEN W.
Rating:
4.0
The blanket and hand truck were not actually sealed at pickup, however I was charged upon my return. I selected no items needed when I made reservations. This was a $10.00 plus tax ripoff.
Joseph D.
Rating:
5.0
Customer did not leave a comment.
Chris R.
Rating:
5.0
The only complaint I had was when I returned the trailer was when I was going inside to return equipment, the young make employee was standing outside talking to his girlfriend, he looked at me and saw me walk inside the building, when I got inside there were no other employees working the counter I thought the guy standing outside would have come inside to help me, but he didn't, he remained outside with his girlfriend, for about 5 mins, gave her a kiss and then he comes inside wanting to know how he could help me. I would have thought that he would have taken care of the customer first and then go back to his girlfriend. Just a little disappointed that I had to wait for them to finish up their social time.
Gina T.
Rating:
4.0
Customer did not leave a comment.
Kimira C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert C.
Rating:
4.0
Process was quick and painless. An employee was available on the lot to take my truck and handled it immediately. I was pleasantly surprised to find that returning the truck was very similar to returning a rental car.
Amy Louise M.
Rating:
5.0
After hours access beyond 10 would be e trembly helpful. Also if the entrance swipe was inside the garage sliding door and outside the back sliding door you could maintain the integrity of the security (as long as no one lets random people in). For senior customers having the larger sliding doors without having to hold open the more narrow door while maneuvering cards and large furniture. That said the customer service at this location is excellent!
Kristine D.
Rating:
5.0
The general manager helped me out and was super professional about it. I got in and out in a timely manner.
JONATHAN G.
Rating:
5.0
Great service
TYLER T.
Rating:
5.0
Customer did not leave a comment.
KEVIN M.
Rating:
4.0
Customer did not leave a comment.
Marcus B.
Rating:
5.0
Customer did not leave a comment.
PAUL ALOYSIUS C.
Rating:
4.0
Customer did not leave a comment.
Faith J.
|
Overall Experience
Rating:
5.0
Unfortunately getting my truck was delayed 3 hours because the prior renter did not return on time. I appreciate Samantha working to get me another truck in a relatively short delay.
Frank B.
Rating:
4.0
Customer did not leave a comment.
GARY J.
Rating:
5.0
Excellent Service
Angela C.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
brian F.
Rating:
5.0
Customer did not leave a comment.
RICHARD K.
Rating:
2.0
Access to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.
Benjamin D.
|
Overall Experience
Rating:
3.0
I have generally been treated well at this location but one of the employees was not truthful with me about the rental policy for the vehicle that I want to rent. He actually was not helpful and made me question my decision to rent for from this location. The manager was helpful and provided the service I needed.
Michael W.
Rating:
5.0
Customer did not leave a comment.
MARK B.
Rating:
5.0
Customer did not leave a comment.
VACLAV K.
Rating:
5.0
Customer did not leave a comment.
Stacey V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN C.
Rating:
5.0
Absolutely fantastic customer service, and incredibly clean equipment and facilities. I am definitely going back to this location anytime I need U-Haul.
Martha S.
Rating:
5.0
Great staff very pleased with my vehicle, I was helped right away I got in and got on in a very timely manner.
JAMES D.
Rating:
5.0
Customer did not leave a comment.
DONNA B.
Rating:
5.0
Customer did not leave a comment.
April B.
Rating:
5.0
Customer did not leave a comment.
Kenneth M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA H.
Rating:
5.0
Customer did not leave a comment.
HELENEANN V.
Rating:
5.0
Speedy checkout
JESSICA J.
Rating:
5.0
Customer did not leave a comment.
Katey B.
|
Overall Experience
Rating:
5.0
A trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!
George E.
|
First Impressions
Rating:
5.0
All staff is extremely friendly and helpful! Even the General Manager is on site, AND waiting on customers! Great people!
GEORGE E.
Rating:
5.0
Great service and by far the best storage facility in the vicinity. Top notch.
Thomas P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL W.
Rating:
5.0
Customer did not leave a comment.
SCOTT F.
Rating:
2.0
The answers above were mostly yes, but I can't recommend the service. 1) the boxes were not all in good shape. Large splinters, holes, and some doors were off to the point my wife couldn't lift them high enough to close them. 2) I was told one thing about how quickly they could be picked up and that was wrong. 3) I got an email to coordinate getting them to their next location and I had to call numerous times and talk to a lot of people to get that straight. 3) I was given a date on when they would arrive, later than expected but not the end of the world. I was told I would get a call the day before for what time they would be delivered. Call never came so i called. Took a very long time to reach the right office and was told before noon. They then didn't come, so I called and after awhile found out it wouldn't be that day. I had to reschedule movers. When they finally came, I only had 6 of 8. They next two didn't arrive until after I was told they would. They then didn't get picked up when I was told they would. I know there's a driver shortage, but the communication was so bad I don't know if I'll work with you again. Certainly not for UBoxes, but I may not do trucks again. It cost me time, money, and frustration.
John H.
Rating:
5.0
Customer did not leave a comment.
JOSEPH C.
Rating:
5.0
Customer did not leave a comment.
Faith J.
Rating:
5.0
great staff, very good service. equipment in good working condition
David B.
Rating:
3.0
The checkout process took quite a while (nearly an hour!) due to an issue with the central reservation system not reflecting the rental dates properly that I had changed via phone—anything you can do to speed things up would be great!
FREDERIC N.
Rating:
5.0
Very nice staff and facility.
David W.
Rating:
5.0
Customer did not leave a comment.
ERIK K.
Rating:
5.0
Customer did not leave a comment.
Samantha S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keysha T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAY C.
Rating:
5.0
Customer did not leave a comment.
KLAUS M.
Rating:
5.0
Customer did not leave a comment.
Timothy C.
|
Overall Experience
Rating:
5.0
Huge lot. Easy drop off. Service was immediate. Friendly associate on 3 wheel Segway
Robert F.
Rating:
5.0
Customer did not leave a comment.
Dennis S.
Rating:
4.0
Customer did not leave a comment.
Michael K.
Rating:
5.0
Customer did not leave a comment.
Ambar R.
Rating:
5.0
Customer did not leave a comment.
rachel p.
|
Overall Experience
Rating:
5.0
I loooked on line first and saw what i wanted. I went to the location above, with the intention of reserving a trailer. they never asked about a credit card. i did receive an email afterward saying stuff about my quote. opening the email - it said i was all set. since i am old i did not feel like i got it reserved without money. but the email did say i was all good to go. so i decided to stop by the location a few days before the rental and the guy was like what? I showed him my email. He was like you need a text from UHAUL. which i did not have. he said he could not help i had to do it via the app. so i attempted without leaving the counter - i tried twice. He finally took the lead and made it happen. after which i did receive an text from uhaul and it all worked out. just my 2 cents when i attempted to rent.
Thomas C.
Rating:
5.0
Customer did not leave a comment.
David G.
Rating:
5.0
Kyle the Customer Service agent is a true professional and has a wonderful attitude. Very happy with my overall experience. Hope you give Ke and the crew a raise...
Calvin M.
Rating:
5.0
Customer did not leave a comment.
Faith J.
|
First Impressions
Rating:
5.0
Great experience!
Paul K.
|
First Impressions
Rating:
1.0
A lot
ANDREA P.
Rating:
5.0
Customer did not leave a comment.
NIKIESHA J.
Rating:
5.0
Customer did not leave a comment.
John P.
Rating:
5.0
Customer did not leave a comment.
Mary M.
Rating:
1.0
not only did the uhaul I reserve 3 weeks in advance suddenly at the last minute became "unavailable", I was told the truck would have 1/4 tank of gas, when I got it it only had 1/8
Allen Y.
Rating:
5.0
Manager was amazing, very kind, helpful, and showed us where to go
Crystal B.
|
First Impressions
Rating:
5.0
Absolutely an easy experience. I was a bit careful as I dont have a regular need for a U-Haul. Ive only rented the moving trucks in the past. Now in this new world we find ourself in i have a need for a pick up truck and have been borrowing friends until today.
The price is right, and the customer service was first class.
It was very easy to pick out the vehicle i needed. Easy and intuitive to fill out all the necessary documentation required for a quick check in. When i arrived, everything was ready to go!
A quick verification of my reservation, swipe of the card and off i went.
The staff at this particular location is why im even leaving this review. Ultra friendly, expeditious and professional.
Who ever runs this operation and the supporting staff convinced me to use this as a go to for a need of a pick up truck or cargo van on a regular basis.
Seriously, who ever is managing this operation clearly loves their job and it shows in the employees, the tight, clean operation as a whole
Im just putting this out there because as a successful business owner myself, the overall experience I had, impressed me and i would instantly hire everyone at this location to work at my businesses.
I hope whoever reads this will pass on my observation to the management and encourage them to pass it on the the supporting staff. Each one of them formed this experience. Keep up the awesomeness!
Thank you Lexington Park U-Haul management and supporting staff!
Sean D.
Rating:
5.0
Customer did not leave a comment.
Anthony M.
|
First Impressions
Rating:
5.0
Karl curry the manager was extremely helpful.
Zachary B.
|
Online Move In
Rating:
5.0
Very professionally and knowledgeable staff. Made the experience quite easy.
BEVERLEY H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martice W.
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
Rating:
5.0
Customer did not leave a comment.
PAUL B.
Rating:
5.0
Customer did not leave a comment.
Kyle K.
Rating:
5.0
Customer did not leave a comment.
JOYCE H.
Rating:
5.0
I was surprised that, having moved out the day after my monthly payment, there was no means of refunding the unused portion of the month. I have no doubt the contract is written that way and the service rep was in full compliance with it, but it seems petty and, after renting for a year, not a good -business practice to encourage a return customer.
Glenn C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THEODORE V.
Rating:
5.0
Very nice people. Efficient pickup and return procedures.
Miriam K.
Rating:
5.0
Customer did not leave a comment.
William D.
Rating:
5.0
Secure, comfortable climate, helpful staff. Great location!
William R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gerryu b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph K.
Rating:
5.0
Customer did not leave a comment.
William A.
Rating:
5.0
Customer did not leave a comment.
Dennis H.
Rating:
5.0
Customer did not leave a comment.
Eric D.
Rating:
5.0
Mr. Curry is exceptional in his pursuit of customer satisfaction. He went out of his way to ensure that my change in plans were met and was immediately avaialble AFTER HOURS to solve a truck turn in problem. Although I didn't get this gentlemen's name, whomever is responsible for cleaning the vehicle truly cares about what they are doing. I've had many moves in a 22 year Marine Corps career and this vehicle was by far the cleanest ever rented. Bottom line, this location cares, is well lead and a real pleasure with which to do business. Please pass along any rewards or acknowledgements. Mr. Curry and his team deserve it.
ROBERT Z.
Rating:
5.0
Karl was was so polite and helpful. Walked me through the whole process. I think this is going to be the best storage place I have ever used.
Thank you!
DAWNA W.
|
First Impressions
Rating:
5.0
The technician couldn't get the running lights to work on the trailer. But we drove only during the day and were ok with it. Other than that it was fine. Thanks
Robert W.
Rating:
3.0
Customer did not leave a comment.
Richard H.
Rating:
5.0
Making my reservation for more than 24 hours was far too difficult. It required me to make a number of phone calls; the local store having claimed there was nothing they could do. There should be some way to do this during the reservation process. U-Haul corporate needs to fix this.
David S.
Rating:
5.0
did not realize that the bed lite was tied to the interior dome light and had a delayed off feature. Took some time for me and them to realize the light would finally go off versus stay on and drain the battery. Clearer instructions would have been helpful. Also, never told me that the newer trucks have back up camera displays in the interior rear view mirror. Nice safety feature but would have been nice to have been told (and or to have it left on all the time since i could have used it for lane changing.
MICHAEL H.
Rating:
4.0
Very helpful and accommodating people, but I must say the gentleman who accepted the turn in was above all,.he was exceptional and a real asset to the company.
elizabeth B.
Rating:
5.0
Customer did not leave a comment.
RUBEN R.
Rating:
5.0
This facility was a life saver.
Jeanette F.
|
Overall Experience
Rating:
5.0
Ms.LEXI, from Lexington, and Mr. Curry, were very prompt and attentive to addressing my with my vehicle reservation, and my storage needs. Moving in my storage was made "easy breezy!" Mr. Curry was also very thoughtful in providing me with a space that was as close as possible to the entry way, as I'm a senior with knee issues. The only thing though (has nothing to do with them) is that the company would try to find something that address smoking. As Soon as I got in the truck, I could tell, that someone prior smoked 🚬, EEEWWWW ! I know they cleaned it, but that smoke smell !!!!!
Doreen N.
|
First Impressions
Rating:
4.0
My issues are not with the actual pick up location or drop off locations, they were very nice, my HUGE issue is with the reservation department located in Mechanicsville Virginia according to their phone number.
I made a reservation on April Tuesday April 27th, 2021 for a 26 ft truck to be picked up on June 25th, 2021 for a one way move from Richmond, Virginia to Columbia, South Carolina. I also made a reservation for a storage unit in South Carolina for June 28th that same day. On June 24th @ 8:39am received a truly short and abrupt phone call stating that they didn't have any trucks locally and that I will have to drive to Lexington Park MARYLAND to pick up the only truck that was in the area, mind you my reservation was for pick up in Richmond Va. She went over extraordinarily little details and ended the call, total call time was 2 minutes and 25 seconds, before I even had a chance to register all that she told me. I attempted to call the number back immediately after she disconnected me but sat on hold for over 2 hrs trying to get a representative in Virginia, as they were the only team that could help. I was able to speak with a representative from NC that was some help but was not given another option but to pick up the Uhaul in Maryland. I was given some compensation off my original quote but that only truly covered the overage to pick up in a completely different state. Lexington Park MD is 110 miles one way from Richmond Virginia. I was at the time by myself during the moving process and was planning on Ubering to the pick location in Richmond Va. I had to SCRAMBLE to find help in my situation. Luckily, I had a GENUINELY nice neighbor that took time out of their very busy life to go get the Uhaul. This was a 5.5-hour round trip. This not only took time away from my neighbor but myself from packing! We did successfully pick up the Uhual, thankfully and I hoped that this would be my issue with Uhaul, well it was not.
We got everything loaded in Richmond and drove the truck to South Carolina with very little issues, got some of the Uhaul unloaded at one location and then went to the storage facility, where a reservation had been made 2 months prior for a 1st floor climate-controlled unit. I went to check in and the woman at the counter, which was nice, she then informed me that the only 1st floor units they had were not climate controlled. They only had 1 climate controlled until my size on the 2nd floor and oh by the way the elevator is BROKEN!!!!!! I again had no other option but to take it as it was the ONLY unit they had left. Again, the person working there was incredibly nice, and I am sure she had no control over the fact that they were overbooked.
This entire move with Uhaul cost me so much extra time, tears, frustration and upwards of over $500+ because of labor, extra gas and extra expenses I had not budged for. Plus, I still had to take the truck to another location in South Carolina after we unloaded at the storage unit because they could not take a big truck there.
I received a call back July 2nd, from the same rude woman that informed me that I would have to drive to Maryland. She stated that she received a complaint regarding my case, and that she gave me plenty of compensation for the rental and that she would give me a $50 refund, but she didn't think I deserved it at all. This again was another very quick one-sided phone conversation as I did not want to fight with her. She was very rude in tone and seemed less than compassionate of my situation and all the stress that this company has caused in the last 2 weeks for me. I have found out after the fact that I was to receive my reservation fee back, which is in the amount of $50, so there truly is no real refund she was providing.
I will have to make another move in the upcoming months and there is NO way that I will use Uhaul for that move. They could not even pay me to use their services EVER again.
Courtnie S.
Rating:
5.0
The staff was very helpful to me
Princetta J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Agnes T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiara S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica L.
|
Overall Experience
Rating:
5.0
Very friendly staff.
SHARNIA S.
|
Overall Experience
Rating:
5.0
The employees that checked me in were very professional and welcoming. The facility is very well maintained and safe. Great experience
Joel F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krista S.
|
Overall Experience
Rating:
5.0
Love the professionalism snd great customer service!
Tammy M.
|
First Impressions
Rating:
1.0
False advertisement, unhelpful staff, and UNRELENTING emails! Stop! I am not your customer. I took my business elsewhere and told you that in my review! Next email and i am putting up public reviews.
MICHAEL T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TATIANA M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terika K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andy N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
krystal j.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john m.
|
First Impressions
Rating:
1.0
I reserved a 10x20 unit to store my 3 br house goods in. Upon arriving (three days before my goods are delivered) i was informed that my reservation was not available and that this storage facility doesnt even have a 10x20 space, that they use a 10x15 and a 10x5 to make it that large. Also, there were no 10x15 available, so i needed to get THREE units to get the dame footprint as a 10x20... this would not work for me as i have large items that are longer than 10 feet. The staff seemed un-caring and unhelpful. I ended up paying more at a competitor storage facility for a 10x20 that wasn't falsely advertised. Also, i dont own a unit here and i am getting pelted with emails, STOP!
MICHAEL T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HELEN N.
|
First Impressions
Rating:
5.0
Very clean and we'll organized
Michael D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kachasity p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin C.
|
First Impressions
Rating:
5.0
No headache no hassle!!
Jewel W.
|
Online Move In
Rating:
5.0
The facilities are well-managed and very clean. Every interaction I have had with staff has been positive. Everyone is very helpful and I am very appreciative of their great service.This is a great facility. Thank you!
Timothy K.
|
Online Move In
Rating:
5.0
THANKS SO MUCH FOR ALWAYS BE A GREAT U-HAUL PLACE FOR ALL OF MY NEEDS! KEEP UP ALL THE GOOD WORK LEXINGTON PARK TEAM!
RAYNARD F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dolly G.
|
First Impressions
Rating:
5.0
Just excellent!
Tymotheus P.
|
First Impressions
Rating:
5.0
Very helpful reps on-site. Appreciate the attention to detail provided in the walk through of the facility.
Paula M.
|
First Impressions
Rating:
5.0
Phillip took the time to explain all of my options and was sensitive to my requirements. Then today, Samantha was very helpful updating my account’s insurance requirements.
I look forward to my next visit.
George S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee C.
|
First Impressions
Rating:
5.0
Polite staff..young white man..forgot name..really impressed me. All staff was great.
Carol F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAUNTIA W.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIELLE M.
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First Impressions
Rating:
5.0
Awesome knowledgeable staff.
Rodney M.
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First Impressions
Rating:
5.0
Very good experience.
Highly recommend.
John C.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio P.
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Overall Experience
Rating:
5.0
Superb service
Kevin S.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie B.
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Overall Experience
Rating:
5.0
The staff was very helpful and friendly. They explained everything I needed to know about storing my things there. I would recommend this facility to anyone who needs to utilize their services. They were professional and went above & beyond to be helpful,
Joy T.
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First Impressions
Rating:
5.0
Was the cleanest facility that I have ever been in and the staff was friendly, helpful and efficient.
Karen G.
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First Impressions
Rating:
5.0
Want to make sure Karl is recognized as he went above and beyond when there was a mix up in our storage space reservation. Karl showed what it means when it comes to taking care of the customer.
Thank you Karl!!!
William L.
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First Impressions
Rating:
5.0
The staff was so helpful and friendly and I have been recommending your facility to anyone looking for a good self storage company. You will definitely have my business for any future packing, moving or self storage needs. Thank you so much for your help!
Mary R.
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Overall Experience
Rating:
5.0
Great staff, easy move in process, nice facility.
Darren B.
|
First Impressions
Rating:
5.0
Great Staff !
Very nice facility.
A+
John C.
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First Impressions
Rating:
5.0
Samantha really did a good job showing me the units
Larry C.
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First Impressions
Rating:
5.0
Excellent customer service. Quick and easy process.
Latica M.
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First Impressions
Rating:
5.0
Karl and Joseph were fantastic. Hire more like them.
Re: the truck rental, I declined the hand truck and bag of blankets — twice — and yet, there they were, attached to the entrance of the back of the truck, taking up space and in the way of loading items, particularly long items that had to be lined up. Very inconvenient and irritating since they could not be removed without incurring charges.
Glenn C.
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First Impressions
Rating:
5.0
Greta service and friendly!
Darrel P.
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First Impressions
Rating:
5.0
A nice new facility with easy access to units. Very friendly staff.
bryan f.
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First Impressions
Rating:
4.0
Check in process causes the alarm to go off every single time you swiped the card, didn't quite understand why. That defeats the purpose of the alarm system, especially since the second time I was there, I forgot to check in, and the alarm actually was triggered at my unit, but the employees didn't seem to care to check in at any point, or send an alert via email/text.
Richard S.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
John C.
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First Impressions
Rating:
2.0
Ill try again and see if im treated the same.
Not the cleanest or friendliest
Trentia B.
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First Impressions
Rating:
5.0
Staff was wonderful and helpful answered all our questions and very pleasant