Customer did not leave a comment.ANDREW G.
Customer Reviews for U-Haul Moving & Storage of Lexington Park
Lexington Park, MD 20653
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS E.
Karl Curry (manager) and the team he assembled at the Lexington Park/Signature Drive location have to be the "best in the biz," as they say. The staff went above-and-beyond to make my U-Haul experience excellent in every way. From working with me on the front end to find U-Boxes and trailers, to pulling them out of storage at the end and placing them in a convenient location so the professional movers could pack my belongings in crates for an overseas move, to checking on us throughout to make sure everything was satisfactory... this is the standard by which every other moving/storage facility should be measured. Job well done. Highly recommend.Patrick W. | Overall Experience
Customer did not leave a comment.STEVEN B.
Karl Curry (manager) and his team are top-notch. I was in a tight spot, needing to move out of the house I was renting without professional moving help. Karl and his team at the Lexington Park/Signature Lane location worked with me to make the U-Box storage solution work, and work very well. Without them, my wife and I are not sure how we could have pulled it off. Excellent customer service all around, and it was clear through the many interactions I had with Karl over the couple months of moving U-Boxes in and out of his facility that he really cares about his staff and his customers. Highly recommend.Patrick W.
Customer did not leave a comment.LARA H.
App does not work well with my android had to use an apple phone to returb tge equipment.COLLINS M.
No problems at since the 2 years we had our storage unit friendly employees head boss was very nice and worked with us when we needed somethingkachasity p. | Overall Experience
Customer did not leave a comment.KELLY W.
Customer did not leave a comment.AMY D.
Customer did not leave a comment.Princetta J. | Overall Experience
Customer did not leave a comment.Richard K. | Overall Experience
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.PAUL C.
Very efficiently run.Philip B.
This experience was delightful. All around professionals.Steven W. | Overall Experience
Customer did not leave a comment.KIMBERLY K.
Was set to pick up a 26' truck. One day prior to pick up, was informed truck was to be picked up over 80 miles away. Contacted Uhaul and was told I could get a 20' truck and 6' x 12' trailer. I had no choice but to accept. Truck and trailer not large enough to transport belongings in a 10' x 20' storage unit. Will need to rent another vehicle for the rest of the items in unit. 20' truck and trailer cost more than quote for 26' truck.PAUL C.
Manager Karl is excellent! He runs an excellent facility! Definitely an outlier from the general Uhaul experience, other places Ive been are always a headache having to use Uhaul.GEORGE E.
Customer did not leave a comment.Isaac L. | First Impressions
I tried the mobile app for check-in but it had to call a secondary person for validation whom wasn't available. Which then i had to go inside to the counter to complete the check in.TIMOTHY F.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.Richard K. | First Impressions
Customer did not leave a comment.STEFANIE F. | First Impressions
Karl was awesome, very helpful and great positive attitude.Kris C. | First Impressions
Did not have the 10x15 space that I reserved. Why have a reservation if it's not going to be available when you arrive?PAUL H.
Customer did not leave a comment.Jonathan C. | Overall Experience
Thank you for your help!Gregory C.
Great dealing with this team as always. I use U-Haul for work as needed to make critical deliveries. Equipment has always been in great condition and ready to go. Huge help and no added stress to an otherwise stressful endeavor.PAUL B.
Customer did not leave a comment.Tammy C. | First Impressions
Customer did not leave a comment.PATRICK F.
Customer did not leave a comment.Lonnie M. | First Impressions
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.Onyx L. | Overall Experience
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Earl K.
Customer did not leave a comment.KEITH S.
Staff was very friendly and helpful.Heidi Q.
Customer did not leave a comment.COLLINS M.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Darlene H.
Customer service needs to be better , when it came to insurance the lady said pick one wasn't paying attention to me but talking to her co worker . Mistakes were made on the receipt I did not like my experience with Uhaul this time , be more clear on explanations on cost , insurance ,SHAWN G.
Customer did not leave a comment.Wanda T. | First Impressions
Customer did not leave a comment.HAGEN W.
The blanket and hand truck were not actually sealed at pickup, however I was charged upon my return. I selected no items needed when I made reservations. This was a $10.00 plus tax ripoff.Joseph D.
Customer did not leave a comment.Chris R.
The only complaint I had was when I returned the trailer was when I was going inside to return equipment, the young make employee was standing outside talking to his girlfriend, he looked at me and saw me walk inside the building, when I got inside there were no other employees working the counter I thought the guy standing outside would have come inside to help me, but he didn't, he remained outside with his girlfriend, for about 5 mins, gave her a kiss and then he comes inside wanting to know how he could help me. I would have thought that he would have taken care of the customer first and then go back to his girlfriend. Just a little disappointed that I had to wait for them to finish up their social time.Gina T.
Customer did not leave a comment.Kimira C. | First Impressions
Customer did not leave a comment.Robert C.
Process was quick and painless. An employee was available on the lot to take my truck and handled it immediately. I was pleasantly surprised to find that returning the truck was very similar to returning a rental car.Amy Louise M.
After hours access beyond 10 would be e trembly helpful. Also if the entrance swipe was inside the garage sliding door and outside the back sliding door you could maintain the integrity of the security (as long as no one lets random people in). For senior customers having the larger sliding doors without having to hold open the more narrow door while maneuvering cards and large furniture. That said the customer service at this location is excellent!Kristine D.
The general manager helped me out and was super professional about it. I got in and out in a timely manner.JONATHAN G.
Great serviceTYLER T.
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.PAUL ALOYSIUS C.
Customer did not leave a comment.Faith J. | Overall Experience
Unfortunately getting my truck was delayed 3 hours because the prior renter did not return on time. I appreciate Samantha working to get me another truck in a relatively short delay.Frank B.
Customer did not leave a comment.GARY J.
Excellent ServiceAngela C.
Customer did not leave a comment.James S.
Customer did not leave a comment.brian F.
Customer did not leave a comment.RICHARD K.
Access to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.Benjamin D. | Overall Experience
I have generally been treated well at this location but one of the employees was not truthful with me about the rental policy for the vehicle that I want to rent. He actually was not helpful and made me question my decision to rent for from this location. The manager was helpful and provided the service I needed.Michael W.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.VACLAV K.
Customer did not leave a comment.Stacey V. | First Impressions
Customer did not leave a comment.JOHN C.
Absolutely fantastic customer service, and incredibly clean equipment and facilities. I am definitely going back to this location anytime I need U-Haul.Martha S.
Great staff very pleased with my vehicle, I was helped right away I got in and got on in a very timely manner.JAMES D.
Customer did not leave a comment.DONNA B.
Customer did not leave a comment.April B.
Customer did not leave a comment.Kenneth M. | First Impressions
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.HELENEANN V.
Speedy checkoutJESSICA J.
Customer did not leave a comment.Katey B. | Overall Experience
A trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!George E. | First Impressions
All staff is extremely friendly and helpful! Even the General Manager is on site, AND waiting on customers! Great people!GEORGE E.
Great service and by far the best storage facility in the vicinity. Top notch.Thomas P. | First Impressions
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.SCOTT F.
The answers above were mostly yes, but I can't recommend the service. 1) the boxes were not all in good shape. Large splinters, holes, and some doors were off to the point my wife couldn't lift them high enough to close them. 2) I was told one thing about how quickly they could be picked up and that was wrong. 3) I got an email to coordinate getting them to their next location and I had to call numerous times and talk to a lot of people to get that straight. 3) I was given a date on when they would arrive, later than expected but not the end of the world. I was told I would get a call the day before for what time they would be delivered. Call never came so i called. Took a very long time to reach the right office and was told before noon. They then didn't come, so I called and after awhile found out it wouldn't be that day. I had to reschedule movers. When they finally came, I only had 6 of 8. They next two didn't arrive until after I was told they would. They then didn't get picked up when I was told they would. I know there's a driver shortage, but the communication was so bad I don't know if I'll work with you again. Certainly not for UBoxes, but I may not do trucks again. It cost me time, money, and frustration.John H.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Faith J.
great staff, very good service. equipment in good working conditionDavid B.
The checkout process took quite a while (nearly an hour!) due to an issue with the central reservation system not reflecting the rental dates properly that I had changed via phoneâ€”anything you can do to speed things up would be great!FREDERIC N.
Very nice staff and facility.David W.
Customer did not leave a comment.ERIK K.
Customer did not leave a comment.Samantha S. | First Impressions
Customer did not leave a comment.Keysha T. | First Impressions
Customer did not leave a comment.RAY C.
Customer did not leave a comment.KLAUS M.
Customer did not leave a comment.Timothy C. | Overall Experience
Huge lot. Easy drop off. Service was immediate. Friendly associate on 3 wheel SegwayRobert F.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Ambar R.
Customer did not leave a comment.rachel p. | Overall Experience
I loooked on line first and saw what i wanted. I went to the location above, with the intention of reserving a trailer. they never asked about a credit card. i did receive an email afterward saying stuff about my quote. opening the email - it said i was all set. since i am old i did not feel like i got it reserved without money. but the email did say i was all good to go. so i decided to stop by the location a few days before the rental and the guy was like what? I showed him my email. He was like you need a text from UHAUL. which i did not have. he said he could not help i had to do it via the app. so i attempted without leaving the counter - i tried twice. He finally took the lead and made it happen. after which i did receive an text from uhaul and it all worked out. just my 2 cents when i attempted to rent.Thomas C.
Customer did not leave a comment.David G.
Kyle the Customer Service agent is a true professional and has a wonderful attitude. Very happy with my overall experience. Hope you give Ke and the crew a raise...Calvin M.
Customer did not leave a comment.Faith J. | First Impressions
Great experience!Paul K. | First Impressions
A lotANDREA P.
Customer did not leave a comment.NIKIESHA J.
Customer did not leave a comment.John P.
Customer did not leave a comment.Mary M.
not only did the uhaul I reserve 3 weeks in advance suddenly at the last minute became "unavailable", I was told the truck would have 1/4 tank of gas, when I got it it only had 1/8Allen Y.
Manager was amazing, very kind, helpful, and showed us where to goCrystal B. | First Impressions
Absolutely an easy experience. I was a bit careful as I dont have a regular need for a U-Haul. Ive only rented the moving trucks in the past. Now in this new world we find ourself in i have a need for a pick up truck and have been borrowing friends until today. The price is right, and the customer service was first class. It was very easy to pick out the vehicle i needed. Easy and intuitive to fill out all the necessary documentation required for a quick check in. When i arrived, everything was ready to go! A quick verification of my reservation, swipe of the card and off i went. The staff at this particular location is why im even leaving this review. Ultra friendly, expeditious and professional. Who ever runs this operation and the supporting staff convinced me to use this as a go to for a need of a pick up truck or cargo van on a regular basis. Seriously, who ever is managing this operation clearly loves their job and it shows in the employees, the tight, clean operation as a whole Im just putting this out there because as a successful business owner myself, the overall experience I had, impressed me and i would instantly hire everyone at this location to work at my businesses. I hope whoever reads this will pass on my observation to the management and encourage them to pass it on the the supporting staff. Each one of them formed this experience. Keep up the awesomeness! Thank you Lexington Park U-Haul management and supporting staff!Sean D.
Customer did not leave a comment.Anthony M. | First Impressions
Karl curry the manager was extremely helpful.Zachary B. | Online Move In
Very professionally and knowledgeable staff. Made the experience quite easy.BEVERLEY H. | First Impressions
Customer did not leave a comment.Martice W.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.PAUL B.
Customer did not leave a comment.Kyle K.
Customer did not leave a comment.JOYCE H.
I was surprised that, having moved out the day after my monthly payment, there was no means of refunding the unused portion of the month. I have no doubt the contract is written that way and the service rep was in full compliance with it, but it seems petty and, after renting for a year, not a good -business practice to encourage a return customer.Glenn C. | Overall Experience
Customer did not leave a comment.THEODORE V.
Very nice people. Efficient pickup and return procedures.Miriam K.
Customer did not leave a comment.William D.
Secure, comfortable climate, helpful staff. Great location!William R. | Overall Experience
Customer did not leave a comment.gerryu b. | First Impressions
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.William A.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Eric D.
Mr. Curry is exceptional in his pursuit of customer satisfaction. He went out of his way to ensure that my change in plans were met and was immediately avaialble AFTER HOURS to solve a truck turn in problem. Although I didn't get this gentlemen's name, whomever is responsible for cleaning the vehicle truly cares about what they are doing. I've had many moves in a 22 year Marine Corps career and this vehicle was by far the cleanest ever rented. Bottom line, this location cares, is well lead and a real pleasure with which to do business. Please pass along any rewards or acknowledgements. Mr. Curry and his team deserve it.ROBERT Z.
Karl was was so polite and helpful. Walked me through the whole process. I think this is going to be the best storage place I have ever used. Thank you!DAWNA W. | First Impressions
The technician couldn't get the running lights to work on the trailer. But we drove only during the day and were ok with it. Other than that it was fine. ThanksRobert W.
Customer did not leave a comment.Richard H.
This facility was a life saver.Jeanette F. | Overall Experience
Ms.LEXI, from Lexington, and Mr. Curry, were very prompt and attentive to addressing my with my vehicle reservation, and my storage needs. Moving in my storage was made "easy breezy!" Mr. Curry was also very thoughtful in providing me with a space that was as close as possible to the entry way, as I'm a senior with knee issues. The only thing though (has nothing to do with them) is that the company would try to find something that address smoking. As Soon as I got in the truck, I could tell, that someone prior smoked 🚬, EEEWWWW ! I know they cleaned it, but that smoke smell !!!!!Doreen N. | First Impressions
The staff was very helpful to mePrincetta J. | First Impressions
Customer did not leave a comment.Agnes T. | Overall Experience
Customer did not leave a comment.Kiara S. | Overall Experience
Customer did not leave a comment.Jessica L. | Overall Experience
Very friendly staff.SHARNIA S. | Overall Experience
The employees that checked me in were very professional and welcoming. The facility is very well maintained and safe. Great experienceJoel F. | First Impressions
Customer did not leave a comment.Linda M. | First Impressions
Customer did not leave a comment.Krista S. | Overall Experience
Love the professionalism snd great customer service!Tammy M. | First Impressions
False advertisement, unhelpful staff, and UNRELENTING emails! Stop! I am not your customer. I took my business elsewhere and told you that in my review! Next email and i am putting up public reviews.MICHAEL T. | Overall Experience
Customer did not leave a comment.Rachel H. | Overall Experience
Customer did not leave a comment.TATIANA M. | First Impressions
Customer did not leave a comment.Terika K. | First Impressions
Customer did not leave a comment.Amy W. | Overall Experience
Customer did not leave a comment.Andy N. | Overall Experience
Customer did not leave a comment.krystal j. | First Impressions
Customer did not leave a comment.john m. | First Impressions
I reserved a 10x20 unit to store my 3 br house goods in. Upon arriving (three days before my goods are delivered) i was informed that my reservation was not available and that this storage facility doesnt even have a 10x20 space, that they use a 10x15 and a 10x5 to make it that large. Also, there were no 10x15 available, so i needed to get THREE units to get the dame footprint as a 10x20... this would not work for me as i have large items that are longer than 10 feet. The staff seemed un-caring and unhelpful. I ended up paying more at a competitor storage facility for a 10x20 that wasn't falsely advertised. Also, i dont own a unit here and i am getting pelted with emails, STOP!MICHAEL T. | First Impressions
Customer did not leave a comment.HELEN N. | First Impressions
Very clean and we'll organizedMichael D. | First Impressions
Customer did not leave a comment.kachasity p. | First Impressions
Customer did not leave a comment.Kevin C. | First Impressions
No headache no hassle!!Jewel W. | Online Move In
The facilities are well-managed and very clean. Every interaction I have had with staff has been positive. Everyone is very helpful and I am very appreciative of their great service.This is a great facility. Thank you!Timothy K. | Online Move In
THANKS SO MUCH FOR ALWAYS BE A GREAT U-HAUL PLACE FOR ALL OF MY NEEDS! KEEP UP ALL THE GOOD WORK LEXINGTON PARK TEAM!RAYNARD F. | Overall Experience
Customer did not leave a comment.Dolly G. | First Impressions
Just excellent!Tymotheus P. | First Impressions
Very helpful reps on-site. Appreciate the attention to detail provided in the walk through of the facility.Paula M. | First Impressions
Phillip took the time to explain all of my options and was sensitive to my requirements. Then today, Samantha was very helpful updating my account’s insurance requirements. I look forward to my next visit.George S. | First Impressions
Customer did not leave a comment.Renee C. | First Impressions
Polite staff..young white man..forgot name..really impressed me. All staff was great.Carol F. | Overall Experience
Customer did not leave a comment.Brent H. | First Impressions
Customer did not leave a comment.SHAUNTIA W. | First Impressions
Customer did not leave a comment.DANIELLE M. | First Impressions
Awesome knowledgeable staff.Rodney M. | First Impressions
Very good experience. Highly recommend.John C. | Overall Experience
Customer did not leave a comment.Antonio P. | Overall Experience
Superb serviceKevin S. | First Impressions
Customer did not leave a comment.Stephanie B. | Overall Experience
The staff was very helpful and friendly. They explained everything I needed to know about storing my things there. I would recommend this facility to anyone who needs to utilize their services. They were professional and went above & beyond to be helpful,Joy T. | First Impressions
Was the cleanest facility that I have ever been in and the staff was friendly, helpful and efficient.Karen G. | First Impressions
Want to make sure Karl is recognized as he went above and beyond when there was a mix up in our storage space reservation. Karl showed what it means when it comes to taking care of the customer. Thank you Karl!!!William L. | First Impressions
The staff was so helpful and friendly and I have been recommending your facility to anyone looking for a good self storage company. You will definitely have my business for any future packing, moving or self storage needs. Thank you so much for your help!Mary R. | Overall Experience
Great staff, easy move in process, nice facility.Darren B. | First Impressions
Great Staff ! Very nice facility. A+John C. | First Impressions
Samantha really did a good job showing me the unitsLarry C. | First Impressions
Excellent customer service. Quick and easy process.Latica M. | First Impressions
Karl and Joseph were fantastic. Hire more like them. Re: the truck rental, I declined the hand truck and bag of blankets — twice — and yet, there they were, attached to the entrance of the back of the truck, taking up space and in the way of loading items, particularly long items that had to be lined up. Very inconvenient and irritating since they could not be removed without incurring charges.Glenn C. | First Impressions
Greta service and friendly!Darrel P. | First Impressions
A nice new facility with easy access to units. Very friendly staff.bryan f. | First Impressions
Check in process causes the alarm to go off every single time you swiped the card, didn't quite understand why. That defeats the purpose of the alarm system, especially since the second time I was there, I forgot to check in, and the alarm actually was triggered at my unit, but the employees didn't seem to care to check in at any point, or send an alert via email/text.Richard S. | First Impressions
Customer did not leave a comment.John C. | First Impressions
Ill try again and see if im treated the same. Not the cleanest or friendliestTrentia B. | First Impressions
Staff was wonderful and helpful answered all our questions and very pleasantsamantha r. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!