Customer Reviews for U-Haul Moving & Storage of Lexington Park

2,257 reviews

46075 Signature Ln   Lexington Park, MD 20653

(240) 317-2047

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(240) 317-2047

46075 Signature Ln
Lexington Park, MD 20653

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Iris P. 
Rating:
4.0

Customer did not leave a comment.

Helga M. 
Rating:
5.0

It's always a pleasure renting from this location. Everyone is kind, caring, and cordial. Thanks again.

DELORES D. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Everything was great!

Evan B. 
Rating:
4.0

Customer did not leave a comment.

Glen P.  |  Overall Experience 
Rating:
5.0

Thank you for your help, patience and consideration. I appreciate working with your company.

Spring C. 
Rating:
4.0

You should post not only a cheap daily rental rate but also post high-priced mileage rate. So, customers know upfront what they are getting

Isaac O. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Kellem H. 
Rating:
5.0

Great job by staff fixing my error on my reservation, Thanks!

Paul K. 
Rating:
3.0

Customer did not leave a comment.

Tiana G. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

No issues at the Lexington Park location. Good staff, always helpful, nice store.

James P. 
Rating:
5.0

Customer did not leave a comment.

Benilda P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Maxwell C. 
Rating:
5.0

The gentlemen that served us at this location was excellent. He was nice as well as being efficient. He explained how everything worked. I wish I had asked his name so I could recognize him personally. He was a black gentlemen that said it was his day off and he came in to help. He did an awesome job, and we really appreciated all his help.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE P. 
Rating:
1.0

The customer service rep asked how many miles I would drive the vehicle, I didn't know how many exactly miles I'll be driving the vehicle. He insisted on me telling him exact mileage. So I gave him a number of miles without knowing the exact number of miles. When I came back he charged me $0.99 extra per mile passed the number of miles he insisted on knowing. I feel that this is unethical because practice and I should be returned the extra $11 dollars that he charged me.

Jalal K. 
Rating:
5.0

very easy process and professional help on check in and check out

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

The most beautiful UHaul facility I have ever seen! They had EVERYTHING anyone who is moving needs.

Dean C. 
Rating:
5.0

Customer service was Great.

Camela T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Not a thing - James was pleasant and extremely helpful and I learned from another employee that he came in on one of his off days as they were short-handed. Thank you James!

Kelly Y. 
Rating:
5.0

Good service here got me set up with a utility trailer rental quickly and efficiently.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Dorian H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Paul R.  |  Overall Experience 
Rating:
5.0

Excellent service. Couldn't of asked for more any more thank to ALL THE STAFF there. Thanks again y'all D woody

Donovan W. 
Rating:
5.0

Only dropped off, didn't go inside. The attendant was extremely polite & courteous.

MARCOS M. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
4.0

Customer did not leave a comment.

Carlos J.  |  Overall Experience 
Rating:
5.0

Karl Curry the manager is excellent.

Mark K. 
Rating:
5.0

Karl Curry the manager is excellent.

Mark K. 
Rating:
5.0

Karl Curry the manager is excellent.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

BRADLY M. 
Rating:
5.0

I would recommend James for service. He is absolutely wonderful. He takes pride in his work and will go the extra mile.

Terry L. 
Rating:
5.0

My only quibble is that 5’x5’ lockers are not exactly those dimensions. I wanted to store a 4’10” wide item and it was too wide -the door couldn’t close. I had to rent a 5’x10’ space (at double the cost).

Amelia v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

All of the staff were exceptionally friendly and helpful. I will definitely be back to this location if I ever need to use their equipment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Ian E. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
2.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Karissa M. 
Rating:
5.0

Very professional!

andrew K. 
Rating:
5.0

Biggest best U Haul business I have ever seen. This place hS everything. Customer service was most excellent.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Danita B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The store manager is fantastic! He has always been so friendly, polite, and makes you laugh. He has helped us all the four times we have visited in the past few months and it's always a pleasure.

Lindley B. 
Rating:
5.0

The service here was excellent

Harold B. 
Rating:
5.0

Service was great. They were short staffed the day I picked up but they still got me out of the store in short order.

Matthew R. 
Rating:
3.0

Acknowledged your customers when they arrive instead of holding conversations and ignoring the customer.

Shannon D. 
Rating:
3.0

Have a more pleasant rep to work with. He glared at us when we pulled up and complained the entire time we were there.

Gail D. 
Rating:
5.0

Customer did not leave a comment.

Caelan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
1.0

Reserved a 5x10 unit and it was not available upon arrival. Had to get a larger unit. Ended up canceling due to price the next say and went with another company due to price.

Carreen K.  |  Overall Experience 
Rating:
5.0

Discount on mileage charge for repeat customer!👍

Steven B. 
Rating:
4.0

Uhaul site was very clean. Took a while to get in-and-out, but I suppose it always does.

Laura S. 
Rating:
5.0

Great experience, no issues!

Kellen S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The General Manager at the store, Carl, was absolutely excellent! You guys are extremely lucky to have him. He was incredibly professional and super helpful.

Juan D. 
Rating:
1.0

They failed to show how the side bumper opened to be able to open the cat door. It caused my husband in due hardship. He wasn't told and was not aware of how to get car off car dolly. Bad, bad customer service!!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Iyesha P. 
Rating:
5.0

Everyone who worked there was very helpful!!!

Andy S.  |  First Impressions 
Rating:
5.0

Great customer service. Friendly and knowledgeable.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

Roslyn G. 
Rating:
5.0

Customer did not leave a comment.

vinh K. 
Rating:
5.0

Customer did not leave a comment.

ADRIANNA L. 
Rating:
4.0

The air conditioning in the truck did not work, it was very hot! It is absolutely unacceptable that u-haul now charges to use the hand truck included in the truck, it was in the way while we were loading, and I had to remove it, so I had to pay to "use" it. I can see paying for a second one, but the one in the truck should be free! They squeeze every penny out of you.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Facility is one of the nicest ones we've seen and used. Manager was very friendly,helpful and kind.

MARINA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
4.0

Keep up the good work!

ROBERT A. 
Rating:
5.0

Karl and the staff was very helpful with everything I need or wanted help with. Thanks.

JOE Y.  |  Overall Experience 
Rating:
4.0

Used less miles than planned BUT we were charged more than the hold was for.

Antionne G. 
Rating:
5.0

Customer did not leave a comment.

Roland L. 
Rating:
5.0

Karl and the staff at U-Haul Storage were Great. Patient and helpful for all our needs for storage and truck/trailer rental. Highly recommend them to all our friends. Best wishes to all the staff. Thank You from Richard and LoLisa.

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLINE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Nothing, the manager there was so nice and professional. Way to go UHaul!

Paul K. 
Rating:
5.0

This location has very nice and professional employees eager to help you. The store is always clean and organized and the equipment as well. The manager, Karl, is awesome! He listened to my concerns and accommodated me as much as he could. Great customer service is hard to find these days but this location has provided that and more. Even when my truck rental was late coming back which made my pick up time later, Karl communicated this to me and kept his word about calling me once the truck arrived to prevent me from being inconvenience by coming there too soon. The whole experience was great!

Lachele L. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
4.0

Customer did not leave a comment.

Lance D. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
4.0

I am a handicapped customer who for over a year was provided the courtesy of an employee to bring the rental up to the rental entrance curb. After one year of regular business to this location, the manager Karl tells all his employees not to bring the vehicle up to the curb anymore. Each employee has told me that Karl told them not to do this. I asked Karl why and his excuse was they were busy. I take a paratransit bus to get to uhaul and have ADA papers for the handicapped bus to get me to Uhaul. I cannot walk more than 50 feet. The rental is parked much further away. This is not the way to treat handicapped customers. I miss the courtesy and respect that suddenly disappeared from this business.

roberta S. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Quick and easy

Wilson E. 
Rating:
3.0

Did not get proof that equipment was returned. Went back a day and a half later and she still could not provide receipt. Should have mechanism of providing this

Anni C. 
Rating:
5.0

Excellent Team! I received awesome support throughout my rental experience! The only complaint I have is the $1.29 a mile, to me is a bit excessive.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

You cannot improve the best

roberta S. 
Rating:
4.0

Great customer service. Mobile pickup wasn't able to recognize that I was standing in the parking lot at the location.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
4.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Very quick turn in of the trailer I rented.

Paul R. 
Rating:
3.0

Cost per mile is outragesly expensive, especially with gas prices so high. If one rents a vehicle from enterprise or Avis, the customer doesnt pay gas and mileage. There needs to be alternatives in the area that give potential customers a less expensive choice. I understand business margins, but I believe a better pricing model could still benefit both the customer and business owner.

LaBarbara R. 
Rating:
4.0

Customer did not leave a comment.

Reginald R. 
Rating:
5.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

None

Roslynn H.  |  First Impressions 
Rating:
5.0

Karl and his team are awesome and amazing people. Super friendly, personable and their customer service is phenomenal!

Torie H.  |  First Impressions 
Rating:
5.0

Very clean and friendly staff…good prices.

Michael E.  |  First Impressions 
Rating:
5.0

Karl was very helpful and polite. The prices are great!! The facility was clean.

Chandra F.  |  First Impressions 
Rating:
3.0

I reserved a unit a week ahead of time and was not available when I got there, so they gave me a larger unit at full price, I do not believe that is fair since it was reserved online, I will be contacting corporate.

Joseph J.  |  First Impressions 
Rating:
5.0

Everything was done very professionally I wish I had known about fuel storage facilities before

CHARLES M.  |  First Impressions 
Rating:
5.0

Karl and his team of associates are STELLAR! I could not have a better storage experience. The ONLY reason I’m leaving is that I no longer have a storage requirement.

George S.  |  Overall Experience 
Rating:
5.0

Great service Thank you :)

Rachelle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alma D.  |  First Impressions 
Rating:
5.0

Hands down the BEST storage facility I've used...and I've used more than my share of storage facilities. 😉 The facility is clean, extremely safe extra security measures in place including individual unit alarms and monitoring. The staff is friendly, courteous, helpful and very knowledgeable!

Stacey V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JACOB O.  |  First Impressions 
Rating:
5.0

This is a very well run business. The manager is friendly but still business-like.

Ryan A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANISHA B.  |  First Impressions 
Rating:
5.0

Karl was very professional and informative. He obviously takes pride in his business. I would definitely refer others to the facility. Thanks

Hinkle A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOLAN M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Breunka W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

latoya l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herb L.  |  Overall Experience 
Rating:
5.0

Extremely helpful that we could rent a truck from where we had our storage unit.

Stuart L.  |  Overall Experience 
Rating:
4.0

This is a wonderful storage facility with most of the workers with great customer service. What I do recommend, that a better is job is done with cleaning the inside window seals (full of bugs, spider webs, etc.) so a person will feel more secure in leaning their items up against the walls before placing them in a storage unit. Also, provide wipes to be able to wipe down the carts used to carry your items to and from the storage to the car. Thank you for your understanding and keep up the good work.

Tamara K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G.  |  Overall Experience 
Rating:
5.0

Friendly staff and the facility was very well lit and clean.

patrick r.  |  First Impressions 
Rating:
5.0

This far, a positive experience. Will be shifting items in over the course of this week. By all accounts, this will be a great experience. Thanks for asking Carl.

Grady D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle S.  |  Overall Experience 
Rating:
5.0

I had a very great experience everyone was very friendly

CHARLES H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora E.  |  First Impressions 
Rating:
5.0

Customer Service was exceptionally Great!!!

Janith W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHATARIA H.  |  First Impressions 
Rating:
5.0

I had a few problems come up with moving into my home, I wasn't sure how to resolve them but literally everything was able to be resolved thanks to the team at U Haul. Very simple and decently priced!

Ian S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Catherine C.  |  Overall Experience 
Rating:
1.0

I had nothing but problems with staff from start to finish. They are rude, arrogant, and disrespectful to women. Had billing problems as well. They charged me a late fee when I was on automatic payment a time of two. No kindness or respect. I will never give u haul another penny for ANYTHING! They disrespected my Mother as well!! NOT ACCEPTABLE! She’s 67 years old!!!

angela p.  |  Overall Experience 
Rating:
5.0

Staff very helpful n professional

Alphonso B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika B.  |  First Impressions 
Rating:
5.0

I enjoy the manager at this uhaul and the other workers they are friendly and helpful and always pleasant when assisting consumers

BETTY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol F.  |  First Impressions 
Rating:
5.0

Thank You for keeping my items safe and secure. I will definitely recommend you to my friends and family.

RACHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Val R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrina J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gill L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick R.  |  Overall Experience 
Rating:
2.0

I made a reservation for a 10x10 unit and one wasn't available when I arrived. I had to either up+size to a 10x15 at a higher rate or downsize to an 8x10 at a slightly lower rate. Turns out the 8x10 was too small whereas a 10x10 would have been just right and a 10x15 ridiculously over sized at a premium cost. I feel like it was bait and switch. I won't be staying long.

Ryan A.  |  First Impressions 
Rating:
5.0

Karl and crew are awesome

Ann T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel O.  |  Overall Experience 
Rating:
5.0

Karl curry and his staff are amazing and I would recommend this place to anyone who need a storage unit. Thanks a lot guys. Aj.. A salty sailor

Albert B.  |  Overall Experience 
Rating:
5.0

Karl Curry (manager) and the team he assembled at the Lexington Park/Signature Drive location have to be the "best in the biz," as they say. The staff went above-and-beyond to make my U-Haul experience excellent in every way. From working with me on the front end to find U-Boxes and trailers, to pulling them out of storage at the end and placing them in a convenient location so the professional movers could pack my belongings in crates for an overseas move, to checking on us throughout to make sure everything was satisfactory... this is the standard by which every other moving/storage facility should be measured. Job well done. Highly recommend.

Patrick W.  |  Overall Experience 
Rating:
5.0

No problems at since the 2 years we had our storage unit friendly employees head boss was very nice and worked with us when we needed something

kachasity p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princetta J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  Overall Experience 
Rating:
5.0

This experience was delightful. All around professionals.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEFANIE F.  |  First Impressions 
Rating:
5.0

Karl was awesome, very helpful and great positive attitude.

Kris C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lonnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onyx L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimira C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faith J.  |  Overall Experience 
Rating:
2.0

Access to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.

Benjamin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katey B.  |  Overall Experience 
Rating:
5.0

A trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!

George E.  |  First Impressions 
Rating:
5.0

Great service and by far the best storage facility in the vicinity. Top notch.

Thomas P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keysha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith J.  |  First Impressions 
Rating:
5.0

Great experience!

Paul K.  |  First Impressions 
Rating:
5.0

Manager was amazing, very kind, helpful, and showed us where to go

Crystal B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony M.  |  First Impressions 
Rating:
5.0

Karl curry the manager was extremely helpful.

Zachary B.  |  Online Move In 
Rating:
5.0

Very professionally and knowledgeable staff. Made the experience quite easy.

BEVERLEY H.  |  First Impressions 
Rating:
5.0

I was surprised that, having moved out the day after my monthly payment, there was no means of refunding the unused portion of the month. I have no doubt the contract is written that way and the service rep was in full compliance with it, but it seems petty and, after renting for a year, not a good -business practice to encourage a return customer.

Glenn C.  |  Overall Experience 
Rating:
5.0

Secure, comfortable climate, helpful staff. Great location!

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gerry b.  |  First Impressions