Customer Reviews for U-Haul Moving & Storage of Lexington Park

2,298 reviews

46075 Signature Ln   Lexington Park, MD 20653

(240) 317-2047

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(240) 317-2047

46075 Signature Ln
Lexington Park, MD 20653

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy transaction.

JOHN D. 
Rating:
5.0

It was great I really didn’t /don’t the attics in pin thing as I set off the alarm twice and no one came to see or to explain what I was doing wrong Other than that AWESOME

PEGGYAndJEFF B.  |  First Impressions 
Rating:
5.0

Maybe a lite lunch and cocktails. Seriously, as far as me returning to this outlet, next time I need a rental, this is my place to patronize. High five to local staff, they were great.

ray K. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
4.0

Customer did not leave a comment.

James Y.  |  Overall Experience 
Rating:
5.0

Good facility just couldn’t continue to pay with the rate increase!

Dolly G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing

oswald S. 
Rating:
5.0

Thanks for your service will be their again very soon..

Gail L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristin R. 
Rating:
5.0

Customer did not leave a comment.

Patrice M. 
Rating:
5.0

I'm 82 and needed a lot of help to move from the DC area to Seattle. UHaul made things so easy at an affordable cost. Thank you UHaul. I love the UBox.

Elizabeth M. 
Rating:
5.0

Bit of an inconvenience not being able to return the truck AND trailer at Prince Frederick or Lusby. I had to travel 24-30 minutes to Lexington Park to return my rentals when I was 10 minutes from the Prince Frederick location and literally 3 minutes from my destination and the Lusby office. That being said, the drop off was smooth and the young girl accepting the return was very nice and professional.

Michaele C. 
Rating:
5.0

A representative by the name of Diamond was the best! She was pleasant and very helpful! Thank you

lynn R. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Great service Reliable equipment Clean facility Friendly people Excellent security for your storage

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

Carey H.  |  First Impressions 
Rating:
5.0

Called original drop off location Aldridge Auto in Lexington Park multiple times during the workday but no one ever answered the phone

Dudley C. 
Rating:
5.0

Customer did not leave a comment.

Howard P. 
Rating:
3.0

My son found a crack pipe on the passenger side

Joe K. 
Rating:
5.0

N/A

GERMAINE H. 
Rating:
5.0

Customer did not leave a comment.

Joy T. 
Rating:
5.0

Quick return/drop off service!

SYRIA H. 
Rating:
5.0

It should be unlimited mileage. Because already have to put gas in truck before taking it back.

Sherida T. 
Rating:
1.0

They over charged me for gas only did 2 miles and charge me close to 100

Joseph S.  |  First Impressions 
Rating:
2.0

This truck really was not fit to be rented. Not only was there a massive crack in the windshield, one of the tires was flat, and the passenger side's seatbelt was defective. Very dissatisfied with this experience overall.

Virginia B. 
Rating:
5.0

Alignment was off a little on the van but no real improvements are needed.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Jacques R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Newer vehicles,, the one I was given had over 134486 in milage luckily I was doing local driving

daniel S. 
Rating:
5.0

A little more staff on Saturday mornings would be good. I waited in line for 25 minutes while two employees handled everyone coming in and one of those two had to run outside with each person getting a trailer, hitch, etc. The person that helped me was pleasant and knowledgeable; definitely getting her exercise!

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Leo K. 
Rating:
5.0

Customer did not leave a comment.

Jan H. 
Rating:
5.0

Customer did not leave a comment.

Phyllis B.  |  First Impressions 
Rating:
3.0

Originally, I reserved a 5x7, On the day I went to move in, U haul had rented out my unit. The manager said he was trying to keep his numbers up. We all know what that means.So being in the Storage and rental business I figured,I should get a discount for the next higher up unit available. This did not happen. So, I called corporate and they said they would do something for me. In which this did not happen. I was very unhappy with the pricing of the unit but I did feel my Stuff was safe and secure.

Joseph J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon M. 
Rating:
4.0

Only that that sucks is that when your done you get charged per mile even tho you have to replace the gas of how many miles you used

Aryonna B. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

New trailers do not come with a lock to lock it to the vehicle. A thief could drive up and unhook the trailer and steal everything.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Jan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Iris P. 
Rating:
4.0

Customer did not leave a comment.

Helga M. 
Rating:
5.0

It's always a pleasure renting from this location. Everyone is kind, caring, and cordial. Thanks again.

DELORES D. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Everything was great!

Evan B. 
Rating:
4.0

Customer did not leave a comment.

Glen P.  |  Overall Experience 
Rating:
5.0

Thank you for your help, patience and consideration. I appreciate working with your company.

Spring C. 
Rating:
4.0

You should post not only a cheap daily rental rate but also post high-priced mileage rate. So, customers know upfront what they are getting

Isaac O. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Kellem H. 
Rating:
5.0

Great job by staff fixing my error on my reservation, Thanks!

Paul K. 
Rating:
3.0

Customer did not leave a comment.

Tiana G. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

No issues at the Lexington Park location. Good staff, always helpful, nice store.

James P. 
Rating:
5.0

Customer did not leave a comment.

Benilda P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Maxwell C. 
Rating:
5.0

The gentlemen that served us at this location was excellent. He was nice as well as being efficient. He explained how everything worked. I wish I had asked his name so I could recognize him personally. He was a black gentlemen that said it was his day off and he came in to help. He did an awesome job, and we really appreciated all his help.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE P. 
Rating:
1.0

The customer service rep asked how many miles I would drive the vehicle, I didn't know how many exactly miles I'll be driving the vehicle. He insisted on me telling him exact mileage. So I gave him a number of miles without knowing the exact number of miles. When I came back he charged me $0.99 extra per mile passed the number of miles he insisted on knowing. I feel that this is unethical because practice and I should be returned the extra $11 dollars that he charged me.

Jalal K. 
Rating:
5.0

very easy process and professional help on check in and check out

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

The most beautiful UHaul facility I have ever seen! They had EVERYTHING anyone who is moving needs.

Dean C. 
Rating:
5.0

Customer service was Great.

Camela T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Not a thing - James was pleasant and extremely helpful and I learned from another employee that he came in on one of his off days as they were short-handed. Thank you James!

Kelly Y. 
Rating:
5.0

Good service here got me set up with a utility trailer rental quickly and efficiently.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Dorian H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Paul R.  |  Overall Experience 
Rating:
5.0

Excellent service. Couldn't of asked for more any more thank to ALL THE STAFF there. Thanks again y'all D woody

Donovan W. 
Rating:
5.0

Only dropped off, didn't go inside. The attendant was extremely polite & courteous.

MARCOS M. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
4.0

Customer did not leave a comment.

Carlos J.  |  Overall Experience 
Rating:
5.0

Karl Curry the manager is excellent.

Mark K. 
Rating:
5.0

Karl Curry the manager is excellent.

Mark K. 
Rating:
5.0

Karl Curry the manager is excellent.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

BRADLY M. 
Rating:
5.0

I would recommend James for service. He is absolutely wonderful. He takes pride in his work and will go the extra mile.

Terry L. 
Rating:
5.0

My only quibble is that 5’x5’ lockers are not exactly those dimensions. I wanted to store a 4’10” wide item and it was too wide -the door couldn’t close. I had to rent a 5’x10’ space (at double the cost).

Amelia v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

All of the staff were exceptionally friendly and helpful. I will definitely be back to this location if I ever need to use their equipment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Ian E. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
2.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Karissa M. 
Rating:
5.0

Very professional!

andrew K. 
Rating:
5.0

Biggest best U Haul business I have ever seen. This place hS everything. Customer service was most excellent.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Danita B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The store manager is fantastic! He has always been so friendly, polite, and makes you laugh. He has helped us all the four times we have visited in the past few months and it's always a pleasure.

Lindley B. 
Rating:
5.0

The service here was excellent

Harold B. 
Rating:
5.0

Service was great. They were short staffed the day I picked up but they still got me out of the store in short order.

Matthew R. 
Rating:
3.0

Acknowledged your customers when they arrive instead of holding conversations and ignoring the customer.

Shannon D. 
Rating:
3.0

Have a more pleasant rep to work with. He glared at us when we pulled up and complained the entire time we were there.

Gail D. 
Rating:
5.0

Customer did not leave a comment.

Caelan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
1.0

Reserved a 5x10 unit and it was not available upon arrival. Had to get a larger unit. Ended up canceling due to price the next say and went with another company due to price.

Carreen K.  |  Overall Experience 
Rating:
5.0

Discount on mileage charge for repeat customer!👍

Steven B. 
Rating:
4.0

Uhaul site was very clean. Took a while to get in-and-out, but I suppose it always does.

Laura S. 
Rating:
5.0

Great experience, no issues!

Kellen S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The General Manager at the store, Carl, was absolutely excellent! You guys are extremely lucky to have him. He was incredibly professional and super helpful.

Juan D. 
Rating:
1.0

They failed to show how the side bumper opened to be able to open the cat door. It caused my husband in due hardship. He wasn't told and was not aware of how to get car off car dolly. Bad, bad customer service!!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Iyesha P. 
Rating:
5.0

Everyone who worked there was very helpful!!!

Andy S.  |  First Impressions 
Rating:
5.0

Great customer service. Friendly and knowledgeable.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Facility is one of the nicest ones we've seen and used. Manager was very friendly,helpful and kind.

MARINA D.  |  First Impressions 
Rating:
5.0

Karl and the staff was very helpful with everything I need or wanted help with. Thanks.

JOE Y.  |  Overall Experience 
Rating:
5.0

Karl and the staff at U-Haul Storage were Great. Patient and helpful for all our needs for storage and truck/trailer rental. Highly recommend them to all our friends. Best wishes to all the staff. Thank You from Richard and LoLisa.

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLINE P.  |  First Impressions 
Rating:
5.0

None

Roslynn H.  |  First Impressions 
Rating:
5.0

Karl and his team are awesome and amazing people. Super friendly, personable and their customer service is phenomenal!

Torie H.  |  First Impressions 
Rating:
5.0

Very clean and friendly staff…good prices.

Michael E.  |  First Impressions 
Rating:
5.0

Karl was very helpful and polite. The prices are great!! The facility was clean.

Chandra F.  |  First Impressions 
Rating:
3.0

I reserved a unit a week ahead of time and was not available when I got there, so they gave me a larger unit at full price, I do not believe that is fair since it was reserved online, I will be contacting corporate.

Joseph J.  |  First Impressions 
Rating:
5.0

Everything was done very professionally I wish I had known about fuel storage facilities before

CHARLES M.  |  First Impressions 
Rating:
5.0

Karl and his team of associates are STELLAR! I could not have a better storage experience. The ONLY reason I’m leaving is that I no longer have a storage requirement.

George S.  |  Overall Experience 
Rating:
5.0

Great service Thank you :)

Rachelle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alma D.  |  First Impressions 
Rating:
5.0

Hands down the BEST storage facility I've used...and I've used more than my share of storage facilities. 😉 The facility is clean, extremely safe extra security measures in place including individual unit alarms and monitoring. The staff is friendly, courteous, helpful and very knowledgeable!

Stacey V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JACOB O.  |  First Impressions 
Rating:
5.0

This is a very well run business. The manager is friendly but still business-like.

Ryan A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANISHA B.  |  First Impressions 
Rating:
5.0

Karl was very professional and informative. He obviously takes pride in his business. I would definitely refer others to the facility. Thanks

Hinkle A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOLAN M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Breunka W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

latoya l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herb L.  |  Overall Experience 
Rating:
5.0

Extremely helpful that we could rent a truck from where we had our storage unit.

Stuart L.  |  Overall Experience 
Rating:
4.0

This is a wonderful storage facility with most of the workers with great customer service. What I do recommend, that a better is job is done with cleaning the inside window seals (full of bugs, spider webs, etc.) so a person will feel more secure in leaning their items up against the walls before placing them in a storage unit. Also, provide wipes to be able to wipe down the carts used to carry your items to and from the storage to the car. Thank you for your understanding and keep up the good work.

Tamara K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G.  |  Overall Experience 
Rating:
5.0

Friendly staff and the facility was very well lit and clean.

patrick r.  |  First Impressions 
Rating:
5.0

This far, a positive experience. Will be shifting items in over the course of this week. By all accounts, this will be a great experience. Thanks for asking Carl.

Grady D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle S.  |  Overall Experience 
Rating:
5.0

I had a very great experience everyone was very friendly

CHARLES H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora E.  |  First Impressions 
Rating:
5.0

Customer Service was exceptionally Great!!!

Janith W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHATARIA H.  |  First Impressions 
Rating:
5.0

I had a few problems come up with moving into my home, I wasn't sure how to resolve them but literally everything was able to be resolved thanks to the team at U Haul. Very simple and decently priced!

Ian S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Catherine C.  |  Overall Experience 
Rating:
1.0

I had nothing but problems with staff from start to finish. They are rude, arrogant, and disrespectful to women. Had billing problems as well. They charged me a late fee when I was on automatic payment a time of two. No kindness or respect. I will never give u haul another penny for ANYTHING! They disrespected my Mother as well!! NOT ACCEPTABLE! She’s 67 years old!!!

angela p.  |  Overall Experience 
Rating:
5.0

Staff very helpful n professional

Alphonso B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika B.  |  First Impressions 
Rating:
5.0

I enjoy the manager at this uhaul and the other workers they are friendly and helpful and always pleasant when assisting consumers

BETTY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol F.  |  First Impressions 
Rating:
5.0

Thank You for keeping my items safe and secure. I will definitely recommend you to my friends and family.

RACHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Val R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrina J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gill L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick R.  |  Overall Experience 
Rating:
2.0

I made a reservation for a 10x10 unit and one wasn't available when I arrived. I had to either up+size to a 10x15 at a higher rate or downsize to an 8x10 at a slightly lower rate. Turns out the 8x10 was too small whereas a 10x10 would have been just right and a 10x15 ridiculously over sized at a premium cost. I feel like it was bait and switch. I won't be staying long.

Ryan A.  |  First Impressions 
Rating:
5.0

Karl and crew are awesome

Ann T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel O.  |  Overall Experience 
Rating:
5.0

Karl curry and his staff are amazing and I would recommend this place to anyone who need a storage unit. Thanks a lot guys. Aj.. A salty sailor

Albert B.  |  Overall Experience 
Rating:
5.0

Karl Curry (manager) and the team he assembled at the Lexington Park/Signature Drive location have to be the "best in the biz," as they say. The staff went above-and-beyond to make my U-Haul experience excellent in every way. From working with me on the front end to find U-Boxes and trailers, to pulling them out of storage at the end and placing them in a convenient location so the professional movers could pack my belongings in crates for an overseas move, to checking on us throughout to make sure everything was satisfactory... this is the standard by which every other moving/storage facility should be measured. Job well done. Highly recommend.

Patrick W.  |  Overall Experience 
Rating:
5.0

No problems at since the 2 years we had our storage unit friendly employees head boss was very nice and worked with us when we needed something

kachasity p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princetta J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  Overall Experience 
Rating:
5.0

This experience was delightful. All around professionals.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEFANIE F.  |  First Impressions 
Rating:
5.0

Karl was awesome, very helpful and great positive attitude.

Kris C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lonnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onyx L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimira C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faith J.  |  Overall Experience 
Rating:
2.0

Access to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.

Benjamin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katey B.  |  Overall Experience 
Rating:
5.0

A trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!

George E.  |  First Impressions 
Rating:
5.0

Great service and by far the best storage facility in the vicinity. Top notch.

Thomas P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keysha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  Overall Experience 
Rating: