Customer Reviews for U-Haul Moving & Storage of Lidgerwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lidgerwood

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Angela S. on

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Excellent customer service!

linnea S. on

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Customer did not leave a comment.

jesse w. on

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The woman I spoke with was extremely educated about her job and what was available at that location and how best to ensure I received exactly what I wanted.

James E. on

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The only comment not positive is that I received a notice that my credit card had been charged for a unit somewhere in W. Washington; I brought it to their attention, didn't admit what happened.

Karolyn K. on

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No one was available to help. Very busy and long wait timeso I ended up leaving. My charges are very confusing. When I originally signed up on line the charges were to be $79.00 (+ -) when I turned the truck in no one was available and the office door was locked,even though it was during store hours. I left the truck there. At this time my cell phone was broken and I was unable to access my account etc. I called the 800 # and was given to 3 different people each giving me different information. When I finally reached someone at the store I was told my bill was $194.24 with a $44.43 credit. Quite a difference from the $79.00 I was quoted. As of today 11/13, I have been charged $194.24 with a $44.43 credit and another charge of $ 47.72. This seems extremely disorganized, unfair and very unprofessional. I will certainly question my use of UHaul, or recommending them to others in the future.

Adrienne W. on

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Fast and friendly

Sarah S. on

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The inside of the truck was dirty, the gas light was on, and the store lied to me about the best price options. I was told it would be cheaper to drive the truck back to the city I rented it from vs leaving it in the city I was moving to. After talking to uhaul, I learned the store was just trying to screw me out of more money. I wasted 10 hours of my life driving there and back to return that truck. I now have a dispute open against them.

Jared K. on

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Customer did not leave a comment.

Ryan S. on

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Larissa was wonderful and very helpful

Casey W. on

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The key dropbox is too small. The key did not fit well at all. It was a serious struggle to get the key in and I had to remove the keyring. If there is another alternative for dropping the key there should be signage.

Morton A. on

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Patricia B. on

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Nothing it was amazing move

Tamara N. on

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I had a great experience! Got my truck on time, the rep was friendly and knowledgeable ! My kinda place!

Kathleen M. on

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Before the app told me where to put the key, it asked me to rate the app, then closed the rental. I had no idea where to leave the key. The drop box opening was too small to fit the key fob. I waited in the cold outside on hold with uhaul for 20 minutes, I finally hung up. I specifically choose this location and return time of 7 pm because the location, closes at 7pm (according to the uhaul website). But the office was closed and had a sign that said it closed at 5pm. It also had a sign in the window saying they did not accept cash, which I’d like to mention is against the law. Cash is legal tender and must be accepted. I will never use this location again.

Jason H. on

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Front Desk was very helpful. Thanks!

NaCisha B. on

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Great service great prices and even a free first month. Nowhere else offered that!

Vetrichelvan J. on

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Customer did not leave a comment.

Anna Michelle j. on

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It was great! We were only in the unit for a month but we were in and out of there quite a few times. All was well and maintained beautifully. Thank you for your help!

Rebecca Y. on

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Locked out of unit 3 times!!! One for wrong lock and no one told us which lock you have, one saying we didn't pay and we did, and another time for adding another lock for security! Very unprofessional

Allan P. on

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Customer did not leave a comment.

Lewis S. on

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megan s. on

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Moving can be very stressful and exhausting but David went above and beyond, out of his way to make things easier for us. Thank you David for your help and extra kindness!

Joshua R. on

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Great customer service

Barbara B. on

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Great! Everything was great!

Joanne S. on

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Check the tires!!! Once the truck was loaded it was evident the tire was leaking air, it had been slashed. It took uhaul over 2 hrs to have the tire replaced, then they told us to go to les schwab and have the lug nuts tightened as they didn't have the tool. We went into overtime with our movers and had to reschedule the movers on the other end of our move.

Joe C. on

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the codes for the entry gate often didnt work after opening hours, despite arranging for the 24hr access. also people were sleeping in their parked truck across from us, hosting-other sketchy things

Anna Michelle j. on

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There was stuff still stuck to my storage floor. Had to request it out. All other areas were golden.

Ashley F. on

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At truck drop off & storage the boy was rude, unhelpful, & tried to refuse truck. At move out my items had water & rat urine and feces damage. My rent had been raised $5 for "clean & safe" storage.

Judith G. on

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LIGHT IN UNIT DOESNT WORK.

EARLY H. on

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Staff was very helpful

DAVID M. on

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No problems Great service. I will use again. Thank you.

Patiel B. on

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Customer service was excellent. Storage units are smaller than advertised.

April R. on

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The staff was very friendly and helpful

Lina z. on

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The staff was friendly and helpful

CHRISTY S. on

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Excellent personnel.

ASHLEY T. on

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The facility was clean. The staff were friendly. The hours were not convenient but decent.

Corey S. on

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I've called twice, to pay over the phone, and to ask how to pay online. Both the young man and the woman I spoke to were very polite and helpful. Plus the unit cost far less than expected.

Danielle E. on

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I appreciate the last minute accommodation on their behalf. However, the storage location was in the middle row in the back corner. Near the mgr apt. It was a tight fit trying to drive in daily. 😢

MARGARET P. on

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My contact was by phone only. The gentleman who helped me was so very courteous and helpful and I really appreciated his excellent customer service and attention to detail in updating my information.

graham m. on

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Good experience.

Tom V. on

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They closed early on multiple occasions and when they were open is was a challenge to find someone actually in the office. One of the rollers on the door fell off and the unit lights never worked.

Brian C. on

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John was very friendly

AARON Z. on

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No need

jennifer r. on

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as expected

janet c. on

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Brian you are the best!! Thanku for the sincere excellent service..l highly recommend your store to everyone.Sincerely janet cleveland😊😊😊😊😊😊😊

deanna g. on

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Nice location.

AARON Z. on

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Customer service was excellent one thing I would suggest is having 1 big lot for pickup and drop off with the storage units also on sight. Alignment in truck was off difficult to drive 19 hours

Zachary B. on

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When I went to close my unit the worker was too busy working on their car In the storage area to be inside when I was ready to move out. I also had to ask for a receipt to ensure I wasnt charged again

JENNIFER G. on

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People who work there are rude.

Jay A. on

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non

richard s. on

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no rodents or other pests, very accessible for me and secure. thank you

Barbara S. on

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xx

LINDA T. on

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I have no complaints.!!!!!!

Timothy S. on

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It went exactly as planned. Thank you!

Jon F. on

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Staff was extremely friendly and helpful. I needed assistance as a new resident of Spokane and employees sure delivered. I was very pleased with the facility as well. Plenty of room for maneuvering

Nicole W. on

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Quick, very friendly. I was very pleased that I was able to get in and out. Staff was also very friendly.

Tom V. on

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Uhaul call center told me the location was open until 8. When I arrived at 6:45PM I found that even though the sign said they were open until 7PM they were already closed. Not enough feedback space.

Kaitlin W. on

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Wish it has earlier open hours and later close. However it was great and everyone who worked there was wonderful. THANKS.

james b. on

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Good service and customer communication. Very friendly and helpful.

MIKE A. on

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Trailer - 6x12 needed to be taller! Like 7’ would be great!

Natasha M. on

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Needed to cut my lock off my unit and staff was completely useless. Also lied that bolt cutters wouldn’t cut disc locks. Unit was dirty and I found mouse droppings on my belongings.

RHONDA H. on

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Staff is very friendly and I would recommend you guys to everyone. Thank you so much!!

KAREN B. on

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Oo

James M. on

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No disputes I think it would be better if they had longer hours. Instead of closing at 7:00 maybe stay until 8:00 pm. As sometimes a person getting off work at 5:00-6:00 don’t have much time.

michael f. on

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Thank you for being there. Everything went well

dan f. on

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I needed a storage unit last minute for my Mother-in-law and I was able to get one the same day with an easy process. I used the facility for about 2 months & cancellation was an easy process. Thanks!

donald v. on

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Very clean, safe place. Friendly and helpful staff. Everything you could want in a storage facility.

TAMARA c. on

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Kim and her staff were always wonderful and very helpful every time I was in there no matter what the issue I would recommend to Lidgerwood storage unit to anyone who asked. Thank you all of you

Brookie W. on

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Clean and friendly.