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JOHN O | Overall ExperienceSelf Storage Units in Spokane, WA, 99208
U-Haul Moving & Storage of Lidgerwood
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I chose uhaul for the title name. I could have gotten a storage unit much cheaper else where. I chose you uhaul because i trusted it's security. My storage unit was broke into and stolen from. The inside panel on the left side had been removed and renailed poorly. When I reported this to the manager he told me he would view video footage. Every single time I have tried to contact him he's not in office. So we showed up several times to speak with him again he's not in office. He's not calling us back. And truly truly feels like he could care less about the security or the theft that took place. He's impossible to get ahold of. The app is always down, and the "secure gate" has been inaccessible several times during our short four months with uhaul. I will never use uhaul again, and I would not recommend anyone to go through uhaul. Not only should my storage unit have been trusted with the "security" but action should have been made in regards to my belongings. On top of that- I pay for insurance on my storage in case this were to happen. I lost sentimental, expensive, and irreplaceable items, and this doesnt include the damages to my property. Broken pictures, mirrors, my daughters huge dollhouse. I'm out a lot of money and property and uhaul doesn't even care.
BRITTANY L | Overall ExperienceVery satisfied with the service named corey nice friendly helpful and knowledgeable answered all my questions 😀
MARIA G | First ImpressionsCorey at the North division store in Spokane Washington was great to work with very cordial very professional thank you again Corey
jade a | Overall ExperienceWhen I rented this unit there was an on-site office. A maintenance employee was on-site routinely. Several years back this changed when the office closed. The security cameras are not adequate as filming is grainy. The off-site office screens supposedly monitoring Lidgerwood facility do not work except in manager office. So most of the time nobody is keeping tabs on Lidgerwood facility.
Laura H | Overall ExperienceThe staff of Wayne, Jonathon & Cody were great.
patti j | First ImpressionsI was told there was a free lock provided it was not. I put my own lock on it and then I was told that I had to use a disc lock then one was provided. The only place I can see where Uhaul fell short, was answering the phone. I was locked inside this facility for over an hour and a half. I called three times was placed on hold for over 45 minutes each time. Only need to be hung up on in the end. I finally figured out how to get out but nobody ever returned my call. My overall experience was excellent very courteous very kind. Very helpful. The phone department is the only place you fell short other than that five stars. I’m happy cleanliness price overall service from Uhaul. Excellent thank you made a very difficult situation a lot easier.
GARY T | Overall ExperienceThe staff are welcoming and professional.
JUDITH W | Overall ExperienceNo communication
jessica Z | First Impressionsmy access code to get through the gate wouldn’t work and i was on hold for over 20 mintues
Leni S | Online Move InI personally would probably re-staff the north division U-Haul store the only person there that was friendly and adequate and helpful in a good U-Haul manner was Corey the manager anybody else were not very helpful and just not good U-Haul representatives
Daron S | Overall ExperienceI actually thought my storage room was going to be a little bigger. But we made it work.
DAMEDA J | First ImpressionsJonathan was awesome in helping me to reserve the truck and getting the storage unit!
VIKTOR B | First ImpressionsA very good experience every time.
JUDITH W | Overall ExperienceEveryone was. Great. Owner. And. Manger. Helped. Me. So much. Cory and. John thank-you for helping. Me I appreciate. You all more then you know
Tara M | Overall ExperienceThis hotel was clean, rooms were awesome. The staff was very helpful and nice. There were a lot of sports going on this weekend and a lot of people staying here due to a lot of players are from out of town. Great breakfast lots to choose from. I'm so glad I chose to stay here.
SHARON B | First ImpressionsThe staff go above and beyond always there to help clean convenient and fair I recommend this place to all my family
Jimmie K | Overall Experience