We were charged the first months rent of 194.00 even though we had qualified for free month of storage. No one at uhaul has been helpful with getting this taken care of yet.Erin B. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Lidgerwood
U-Haul Truck Share 24/7© Location
Spokane, WA 99208
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ended up not needing it, but having it relieved my stress. The rental part was very satisfactory. The people at the uhaul at the Y are always helpful.SCOTT S. | Overall Experience
Girls were rude and customer service was horrible... sold me a unit in the understanding it was 24 hour needed it asap.. pay go to use the pin and it doesn't work go through an hour run around with them trying to get it figured out only to find out they weren't allowed to sell me a 24 hour storage to begin with... I call the site manager at 730 pm 4 times in a row no answer and then I just say I want my money back and they then say they can't do that either now I have to wait until Monday to get the refund and still have no access to any storageBobby S. | First Impressions
Customer did not leave a comment.ernest F. | First Impressions
Customer did not leave a comment.Jacobs H. | First Impressions
Customer did not leave a comment.Marilyn L. | Online Move In
Left 10 to 15 messages with manager following my brothers death in July, my brother was the one that had storage unit. Manager never returned a single phone call. Paid twice for Oct. Unit cleaned out 9/30/2021. Manager never called me to discuss refund. Even went in to store and was told they would ensure he called. Still never did.Jennifer K. | Overall Experience
Customer did not leave a comment.Lynda H. | First Impressions
I absolutely like the lady that runs the 7208 n division property. . She is a great asset too your company. Very helpful, kind, and world hard at her job. I've witnessed her work ethic in there office and on the grounds..Perry W. | First Impressions
The unit is a little tight to get to, but other than that, just fine.SCOTT S. | First Impressions
The access hours were not convenient. Getting locked into the facility was also a bit unnerving 😜yonene p. | Overall Experience
No staff on site, managed by another site. cars parked in the gate area overnight, questionable people in them. Gate access hours sucked, should be 24/7 for the people renting the units.RYAN M. | Overall Experience
Customer did not leave a comment.Brad H. | Overall Experience
Concerned about a credit. Last payment was 10/12/21 and I moved out the 16th. Please contact me at email@example.comChad g. | Overall Experience
The moving went smoothly!David H. | First Impressions
Customer did not leave a comment.tim m. | Overall Experience
I was very satisfied and had great customer serviceI was very satisfied and had great customer service.Kacia M. | Overall Experience
Customer did not leave a comment.Vicki B. | Overall Experience
The lady in charge was excellent. It was not open early enough at the weekendDAVID E. | Overall Experience
Confirmation email and customer service said location is 24/7 that is the only reason I paid more to go to u haul and not a different storage place. The location is NOT 24/7 per the uhaul store location. Thinking about discontinuing service and NEVER using uhaul again.Tiffany S. | Online Move In
Customer did not leave a comment.Melina T.
Customer did not leave a comment.Dustin S. | Overall Experience
Customer did not leave a comment.Maureen C. | First Impressions
Customer did not leave a comment.MAYRA S. | Overall Experience
Customer did not leave a comment.Jarron G. | Overall Experience
I specifically booked this location as it stated 24/7 access online. When we arrived at the location, the access code did not work. I called the posted after hours number for the GM and left a voicemail, and received no response. I sent an email to the GM stating the inability to access a unit I had already paid for & to have no after hours assistance was unacceptable. My husband went to the main location for a gate key to be told by the GM. “Oh, that facility hasn’t been 24/7 for a couple of years. Your access code will work now because the facility is open & there is a person on site.” So, what about the vehicle that entered while we were trying to reach you for help? “Oh, some renters were grandfathered in & still have 24/7 access.” We tried to call the after hours number for help. “Oh, that’s my work number & we closed at 5 pm.” I have yet to receive a response to my voicemail nor my email. Customer service received, non existent. This man did not care that we had specifically booked this facility for access we did not get and blamed the website for having wrong information, for two years? He took no responsibility for the incorrect information, nor our inconvenience for not being able to access the facility. Never even apologized. Worst self storage experience to date.Darby G. | Online Move In
I tried using the auto payment option but the website never saved the info causing me to pay 1 month late fee.Rudy M. | Overall Experience
It would be better if your hours where more convenient for people who work longer hours in the day . Like keep your gates open longer hours would be cool.Stacy R. | Overall Experience
Customer did not leave a comment.Judy L. | Overall Experience
Customer did not leave a comment.leslie h. | Overall Experience
The location does not have anyone available working there so there were signs stating I could access everything online but after several failed attempts I had to drive to another location to initiate move in. The staff was friendly and helpful but it was difficult to get it started.Kimberly A. | First Impressions
The app is horrible I will never rent a uhaul using the mobile way again. It took me 1.5 hours to get my uhaul since nothing was working right. Then no matter what I tried the lock would not come off the back. Then dropping it off again the app would not work.Rebecca D.
Customer did not leave a comment.Elizabeth Cara D. | Online Move In
Very helpful and friendlyVicki B. | First Impressions
Customer did not leave a comment.BARBRA L. | First Impressions
Customer did not leave a comment.Harry C.
Customer did not leave a comment.MAYRA S. | First Impressions
Your mobile app is useless. I had to physically go in to the store to make my storage payment. That is very irritating.Ricky F. | First Impressions
Customer did not leave a comment.Richard M. | First Impressions
Customer did not leave a comment.Martin C. | First Impressions
The young lady who assisted us was perfectly informative friendly great sense of humor. Patient with my questions.sonnie c. | First Impressions
Horrible web site. People have to make up for the bad web site. Get rid of marketing, you do not need the group everyone knows uhaul. Get an actual humane person to design web site. One that actually knows people and has empathy for people.STEVEN V.
Easy access with mobile phone. Convenient location. I did leave my sunglasses though and called the office, someone said they'd leave my number if/when the cleaners arrived- haven't heard back yet :/Spencer B.
Customer did not leave a comment.DEBRA P.
I used the truck for about two hours in and out and was charged a cleaning fee of $25 when the truck was clearly clean and in the same shape it was when I rented the truck so I'm a bit upset about that part.Starr G.
Everyone at U-Haul has been magnificent. We are always well taken care of and the service of all employees are always a pleasure to deal with. Storage unit is the perfect place. Just have a tough time with access hours, but try to make it work the best we can. Thanks guys :)Ronald K. | Online Move In
Customer did not leave a comment.Jake B.
Customer did not leave a comment.Elizabeth D. | First Impressions
Continue smooth operation of vehicles. Also, continue to have vehicles available. I only saw one truck, glad I got it.JIMMY H.
No person available very confusing and time consuming for me the customer. Overall terrible experience.Dennis J.
Difficult to rent from the kiosk. Final bill was wrong. Good thing we took pictures of the mileage cause you were over charging. Tried to charge for 2 day rental also instead of 24 hour rental.DONNA JOAN W.
Customer did not leave a comment.Lynette L.
Customer did not leave a comment.PAUL L. | First Impressions
Customer did not leave a comment.Elizabeth M. | First Impressions
Customer did not leave a comment.BRANDON G.
The app was troublesome. Lucky there was a rep, available. She was Awesome.EDWARD-IVAN J.
Customer did not leave a comment.AUBRY A. | First Impressions
Luckily an employee was there as the online checkout the night before ended up being a complete cluster. Jamal was a terrible rep, unhelpful and very difficult to work with. Your online process is really horrible. If you have that service, have all the info done before the customer gets to take the vehicle. I spent an extra half hour dealing with Jamal. Finally I gave up and the amazingly professional woman inside had me on my way in five minutes. She was very knowledgeable and knew exactly how to get me going.RYAN DANIEL O.
Customer did not leave a comment.Travis W.
It was incredibly warm in the facility and had an overwhelming chemical odor. Also, I rented a 5×5 unit and due the the pest bait and the studs protruding into the unit it was quite a bit smaller.Crystal B. | Online Move In
Beyond horribleJoshua F.
The remote check-in was bad. Thank goodness a lady was there the 2nd time I came by. Will not come to this location and will never use a location that is primarily remote check-in. I learned a lesson. Call ahead of time.Evan S.
WORST possible everJoshua F.
Customer did not leave a comment.MICHAEL JOHN O. | First Impressions
Customer did not leave a comment.Jennifer P. | First Impressions
The app was a nightmare to use. It too longer than seeing a representative, and it was broken for Android users. We couldn't take photos to document damage, fuel level, or odometer. We tried calling customer service but waited for 20 minutes on the line without help. Eventually we drove to another uhaul location for help. The crew at North division in Spokane were really great at helping us. Also, the uhaul was given to us with about 1/8 of a tank of gas which was also frustrating.Robert H.
Lower priceMark M.
Both women who worked with us were very professional, friendly and helpful!TIMOTHY H.
Customer did not leave a comment.Kathy A.
Customer did not leave a comment.lyne a. | First Impressions
The app is trash, it's just the webpage with a border around it. The website is unresponsive on my phone; I had to click buttons multiple times, back out and try again, and resubmit information multiple times. Because of the website jank, I was not able to return the keys to the lockbox during the return process because the app decided to skip that page, so I had to contact the local office's offsite workers (none on-site because of covid) to return the keys properly. Aside from the app needing to be rebuilt my experience was great; being able to just show up and get into an F150 (first time driving a larger truck) was a great time, all of the processes such as picking up/dropping off would be a breeze if the app was optimized. I would still use the service again regardless of my issues.Ethan A.
Service was excellent, staff was friendly and very helpful in helping me select my unit. I will recommend Uhaul to my family and friends, so very pleased with the staff...santos DanielsSANTOS D. | First Impressions
45 minute check out online horrible experience poor online pickup serviceJessie N.
During our time of COVID-19, I was soooo impressed with the online agents that were able to facilitate my rental. Also, I had a rock chip occur while driving on I-90 and I purchased standard coverage with the extra $5 fee for possible emergent issues, totaling $19, and this covered the repair cost for the rock chip repair. At least I believe it has covered it, as I haven't heard anything further about the damage.Amy R.
My only issue is online it said first month free and I did not get a free monthDAWN C. | First Impressions
I'm glad to be with Uhaul and I am so thankful for all the help the staff has given me through out the time I've had a storage here. They are truly the best!Vanessa W. | First Impressions
Customer did not leave a comment.linnea S.
No one was available to help. Very busy and long wait timeso I ended up leaving. My charges are very confusing. When I originally signed up on line the charges were to be $79.00 (+ -) when I turned the truck in no one was available and the office door was locked,even though it was during store hours. I left the truck there. At this time my cell phone was broken and I was unable to access my account etc. I called the 800 # and was given to 3 different people each giving me different information. When I finally reached someone at the store I was told my bill was $194.24 with a $44.43 credit. Quite a difference from the $79.00 I was quoted. As of today 11/13, I have been charged $194.24 with a $44.43 credit and another charge of $ 47.72. This seems extremely disorganized, unfair and very unprofessional. I will certainly question my use of UHaul, or recommending them to others in the future.Karolyn K.
The inside of the truck was dirty, the gas light was on, and the store lied to me about the best price options. I was told it would be cheaper to drive the truck back to the city I rented it from vs leaving it in the city I was moving to. After talking to uhaul, I learned the store was just trying to screw me out of more money. I wasted 10 hours of my life driving there and back to return that truck. I now have a dispute open against them.Sarah S.
Customer did not leave a comment.Jared K.
Larissa was wonderful and very helpfulRyan S.
The key dropbox is too small. The key did not fit well at all. It was a serious struggle to get the key in and I had to remove the keyring. If there is another alternative for dropping the key there should be signage.Casey W.
Customer did not leave a comment.Morton A.
Nothing it was amazing movePatricia B.
I had a great experience! Got my truck on time, the rep was friendly and knowledgeable ! My kinda place!Tamara N.
Before the app told me where to put the key, it asked me to rate the app, then closed the rental. I had no idea where to leave the key. The drop box opening was too small to fit the key fob. I waited in the cold outside on hold with uhaul for 20 minutes, I finally hung up. I specifically choose this location and return time of 7 pm because the location, closes at 7pm (according to the uhaul website). But the office was closed and had a sign that said it closed at 5pm. It also had a sign in the window saying they did not accept cash, which I'd like to mention is against the law. Cash is legal tender and must be accepted. I will never use this location again.Kathleen M.
Front Desk was very helpful. Thanks!Jason H. | First Impressions
Customer did not leave a comment.Vetrichelvan J.
Customer did not leave a comment.Allan P.
Customer did not leave a comment.Lewis S.
Check the tires!!! Once the truck was loaded it was evident the tire was leaking air, it had been slashed. It took uhaul over 2 hrs to have the tire replaced, then they told us to go to les schwab and have the lug nuts tightened as they didn't have the tool. We went into overtime with our movers and had to reschedule the movers on the other end of our move.Joanne S.
After I booked the reservation I was sent a link for moving help. I booked moving help and got confirmations and pay codes. When moving day came the help did not show up. Uhaul found me a random cell phone tied to the business and when I called he said they have been out of business for over a year. The listings need to be updated regularly because this was unacceptable though not the fault of the location we went to.Kyle J.
I drove that truck 12 miles and put 2 gallons of gas in it before I took it back. Then I was charged for 4 gallons. There's no way I used 6 gallons to drive 12 miles. Not even jet planes use that much fuel. This moving process is expensive enough without being nickel and dimed by a company we are supposed to be able to trust.Charles M.
Review of the instrument panel. I was unable to adjust the side mirrors.Ellen R.
Phillip was amazing! So kind and professional! He made the whole experience so much less stressful. Forever thankful for him.Emily T.
The reason that I came back was I had a good experience there two weeks ago. Friendly service fast so I was good with that but I'm very dissatisfied with giving charge for fuel when I brought it back with more gas limit had in it when I took it .I consider that stealing .Nick G.
Customer did not leave a comment.Malcolm L.
The employee on duty was very friendly, helpful and completed the rental quickly!Susan B.
Customer did not leave a comment.Edith B.
Customer did not leave a comment.Garrett Wayne B.
The store is really small and it took forever to pick up the uhaul. I would recommend adding a second customer service rep to speed up service.Matthew B.
They rented me the wrong truck, did not pull up the right reservation and didn't verify my id before asking me to pay and giving me the keys for someone else's truck. Got my rental a half hour late bcuz of this location's shenanigans. Blankets weren't bagged either.DANAE S.
The pickup location had been moved and we weren't aware until going to pick it up. The van had not been washed and the seats were covered with dog hair. But the service was good.Karen R.
Customer did not leave a comment.Debra M.
We will always use U-Haul on division. Always a very good experience.CATHY G.
Nothing I can think of. You all are great!Denise M.
The staff was very friendly and helpfulApril R. | First Impressions
Customer did not leave a comment.Kent S.
I wasn't advised that the location would be closed by the time I was returning the rig, the uhaul returns app malfunctioned so I couldn't initiate the return that way, called customer support and they couldn't initiate the return, spent 45 min in the parking lot trying to properly return the vehicle. I was also charged for a dolly but the dolly wasn't put in the truck like I was told it would be. This isn't my first experience with uhaul but so far it has been the worst. I called the store to make sure my truck was returned fully and I asked to be reimbursed for the dolly rental and was told that they would try their hardest to get it done by the same person that dropped the ball on everything to begin with so I'm not confident.Nicholas C.
Customer did not leave a comment.Anne J.
I had a horrible experience at this UHAUL location. The truck was not ready to go when I arrived and had to wait one hour before I could leave the facility. The truck was stuck in ice at the far back side of the storage facility lot. The facility employee left to get the truck initially and never came back with my rental. The second employee went looking for him, at my request, and told me the truck was stuck in ice and would not move. Long story short, another customer and myself ended up going to find the truck and physically had to push the truck out. By now, I am one hour late and I had 15 people waiting to help me load the 26' moving truck. No, I would not recommend this location to anyone. No apology was given or compensation for my time lost when I brought back the truck.dennis S.
You have a barely legal boy in charge and two girls who did nothin but stare at their phones the entire hour n change i unloaded. Mountains of snow in storage area and dangerous to drive in. Storage doors iced shut. Theres no way to get out of the middle lane in the storage other than backing up 2blocks, around 180Â° of corners and then another two blocks or asking the clueless and unhelpful desk boy to unlovk the middle gate. "Im not sure if it unlocks, ill look for a key" 30 min later there still no key and he tells me it cant be done. I ask him if he asked his manager where the key is. 40 sec later he has it in his hand. 10 min later he finally unlocks the gate. Go ask him for a broom to sweep out the truck. "Idk ill go se if we have one" ignores the broom behind him and disappeared for 5 min to find another. Go to turn in my key and he demands $50 to drop it off despite me being told by my original drop off location to return my truck to the place i got storage at. He argues with. Me until i call the original drop off location and have him speak to a worker there who obviouslt tells the boy to stop giving me hell and jus help me out. He argues with that man an aditional 10 min and then makes up an excuse as to why he was being as unhelpful as possible. I littetally left in awe of his rudeness and lack of customer CareAshley F.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Terry N.
Killian was super helpful and nice! His customer service skills are hard to come by now a days! I was taken back by his professional and eagerness to help. He's an awesome employee and I will be referring tons of people to him as I am the new property manager for a 200 unit apartment complex near by!Mona T.
Customer did not leave a comment.nate D.
Customer did not leave a comment.Jerry W.
Very nice people. The best customer service. Warm and friendly. Family atmosphere.Doug B.
Customer did not leave a comment.Michelle B.
The gentleman that assisted me on Sunday morning, September 30th was personable, thorough and professional.Brandy H.
Both Johnathan and Brian were always courteous and helpful when I called the office or visited during the pickup and return of the moving van. I had to extend the rental twice and they were very helpful at every turn. I couldn't recommend them more highly.John B.
Customer did not leave a comment.kathryn L.
Great customer serviceMATT E.
Customer did not leave a comment.William L.
Delightful customer service.nicholas M.
Customer did not leave a comment.Tina G.
AMAZING! I forget his name, but the individual who gave me the truck July 19th right when you opened was super cordial. Didn't look bothered that I came in right at open and made me feel like I was in a mom and pop shop.trystan L.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Harold A.
So I had got online and did the reservation and it sent me a confirmation email that I got on to Sunday morning prior to picking up a van. According to the email if I completed the process that would mean I didn't have to go inside I could just get the keys and leave that's not how it went down I did not get a code sent to me I had to go inside and had to spend another 15 minutes going back over all the information that I had done the night before and that next days a little bit of information because none of it was in the system. I have used this U-Haul service and store in the past I've had new experiences with their services in general this seems to be a flaw with the computer system not with their personal service and the cashier at the time told me I was not the only person that weekend that it had that same issue that had to repeat all the information over again because they also did not get the full confirmation from online so I don't know if there's something wrong with the website but it's very frustrating to take time out of your day to go online fill everything out and then have to go into the store and repeat the same thing over again it made me late to do my pickup which held up other people and if I would have just shown up earlier so that I could have gotten everything taken care of. Then the band didn't run right it didn't want to accelerate while I was driving so every time I had to stop it took way more time for it to get up to the speed I needed to to not be holding up traffic and also the interior dome light stayed on no matter what I tried which included turning on and off all of the light switches and opening and closing all the doors the light was on for my whole trip and we'll still on when I returned it it didn't matter if the keys were in it or not and to me this is all stuff that should be left over before the vehicle is rented out so they know if there's an issue.Tamara C.
Office smelled bad, the area was tight to maneuver.Matthew B.
Customer did not leave a comment.Jeremy W.
Customer did not leave a comment.Dawn L.
Very pleasant experience. Jonathon was informative and had great customer service.Joseph S.
Customer did not leave a comment.TERRA F.
Nothing, I was happy with the truck that I rentedWilliam A.
The clerk was kind and courteous but hate that the company's policy changed. I used to get the truck for 24 hours, pick up at 10 am bring back at 10 am next day. I rented for 6 hours, but found my self rushed to get truck back on time. Hated getting the call that we were late, and needed the truck back so they can rent it out. We had it back 45 minutes late but really really felt rushed.Eric R.
The employees went above their required duties helping me. Most notably, I returned at the end of business hours and they stayed over 30 minutes past hours to help check in the vehicle.todd P.
Customer did not leave a comment.irving L.
Customer did not leave a comment.sandi W.
I was told over the phone when I made my reservations that I could pay cash to rent a truck. Upon arrival, I was informed differently. The manager lady was very rude and obnoxious. After a few minutes of telling her that I had been told multiple times that I can use cash, she gave in. We took the truck and left. Come to find out we could not open the lock on the back of the truck. When I returned the truck and told her I could not use it because of the lock she refused a refund. I was willing to pay the mileage and of course the gas that I paid since we drove that far, but feel like I should have not had to pay the rental fee because I couldn't use it. I could tell the sales guy was understanding, but she sat behind a semi closed door and barked orders at him. I could see his frustration and I felt bad. Even when he mentioned replacing the lock on the back of the truck because it was so difficult, she yelled at him. He offered me a lock for my storage unit and a refund for the appliance dolly that I couldn't use. But the feeling I got from her behind the door is that she was still unhappy with that. And it was only given because he had already made the gesture. So I had paid $60 to drive a truck less than 10 miles round-trip. I do not recommend this location to anyone in the future. I have yet to see my storage unit so I'm hoping that that venture is better than the first.kristen K.
Both the manager and the gentleman were more than kind. Service was accurate, speedy, and sincerely kind. Thank You!Candace S.
Customer did not leave a comment.kathy A.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Jennifer K.
Very nice very clean great placeRicardo P.
It was awesome thank youFrank S.
Customer did not leave a comment.Peggy S.
Great service!Kurt K.
In,out and done. Very easy.ralza H.
Customer did not leave a comment.ANDY P.