Customer Reviews for U-Haul Moving & Storage of Lincoln Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lincoln Park

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Joseph T. on

Rating:

Customer did not leave a comment.

Dennisglenn T. on

Rating:

Customer did not leave a comment.

Ariel G. on

Rating:

Customer did not leave a comment.

Lynda B. on

Rating:

Didn't get my deposit back cause the person forget to add Michigan sale tax so we had to pay with a debit card and apparently that made the deposit void..was really needed that and was misled the whole time..

MARYLEE S. on

Rating:

Dropped off trailer at closed location. Have not received confirmation yet of returned trailer.

Philip T. on

Rating:

Customer service was weak. Waited for 10 min to have someone help me when I was the only one in the store/office. The clerk was at her desk looking at the computer screen and didn't acknowledge me.

Scott M. on

Rating:

There has to be more the 1 person running the front counter at the end of the month, when everyone is dropping and picking up equipment.

Gary L. on

Rating:

Woman that opened up in the morning was very rude and not friendly at all. Made me and my father very uncomfortable.

Dean H. on

Rating:

The women that helped me at 7:30 AM on 07/08/19 did an excellent job and was knowledgeable in her role. While I've been hauling trailers for years, she was aware of everything required for a neophyte to be safe and confident, including some tips and tricks. A job well done.

Thomas W. on

Rating:

Customer did not leave a comment.

Stasiajade C. on

Rating:

Jarrod Haapapurro was extremely rude and condescending to both my husband and myself. I would never visit this location again. He is not a uhaul genius.

gregory t. on

Rating:

customer service was superb. both reps i dealt with were courteous, professional, proficient and engaged. kudos!

Elizabeth w. on

Rating:

When a person asks if a uhaul is available please answer the question with a yes or no and then proceed to ask the many other questions. The electronic equipment was slow and not working properly so it took a long time to check out.

Calvin P. on

Rating:

Customer did not leave a comment.

cnnie c. on

Rating:

Customer did not leave a comment.

Ashleylavonne E. on

Rating:

Very slow. Need more employees

Ilona V. on

Rating:

Customer did not leave a comment.

Shelbycolleen W. on

Rating:

Customer did not leave a comment.

Brittany I. on

Rating:

Customer did not leave a comment.

APRIL J. on

Rating:

Very fast and friendly. .

Robertw B. on

Rating:

Customer did not leave a comment.

Ashley B. on

Rating:

Customer did not leave a comment.

Gregory B. on

Rating:

Customer did not leave a comment.

woodchuck h. on

Rating:

The lady working in the morning I picked up the vehicle was short worded, rude, and didn't explain everything to me in a nice way. She made me feel like I was imposing on her time. I was very confused on the rental rates. Sorry! I even had to remove the large sign in the window myself. I brought the sign in to the building and she was no where to be found. So I left it by the displays. l will never rent from U-Haul again. Thanks for a crappy experience.

Joyce S. on

Rating:

Customer did not leave a comment.

Gary S. on

Rating:

Customer did not leave a comment.

Candice L. on

Rating:

Customer did not leave a comment.

Patsy F. on

Rating:

Customer did not leave a comment.

Darrick B. on

Rating:

Was charged twice for a trailer rental. Contacted the location that I rented the trailer from she was RUDE AND UBIQUITOUS arguing with me saying that they did not charge me twice and that it's not a UHAUL problem it's my debit cards company problem and then HUNG up on me

JOHN B. on

Rating:

Customer did not leave a comment.

matthew h. on

Rating:

Customer did not leave a comment.

desiree a. on

Rating:

Average customer service. The truck was dirty and baged up with none of the dents and damages reported. The staff found ways to charge me even though I used the BARE MINIMUM of their services. I hope to NOT have to use this company again as the promote minimalism.

Nerys H. on

Rating:

Customer did not leave a comment.

Doreen D. on

Rating:

Customer did not leave a comment.

earl e. on

Rating:

Absolutely nothing!

Natalia B. on

Rating:

Customer did not leave a comment.

Allen G. on

Rating:

Do not try to send a customer from downriver to w.baltimore. there is a very good location on fort st. Just north of outer drive in Detroit. When you ask for our zip code and it's 48146, that should tell you your closest facility. Convenience for your customer means a lot.

Bradley R. on

Rating:

Don't put the trailers all the way at the end where only experienced truck drivers will be able to get truck + trailer out of the narrow 90-degree turn. Put them by the gate, where it will be much easier to hook up and head out.

Erica H. on

Rating:

Customer did not leave a comment.

Antonio G. on

Rating:

Customer did not leave a comment.

William F. on

Rating:

The trailer was VERY loud.

janice b. on

Rating:

Good rental cost for everyday moving and gas cost rental.

LYNN J. on

Rating:

The ENTIRE staff was friendly and knowledgeable, and I came into contact with quite a few just due to pick up/drop off. My rental equipment was clean and well maintained. I would use AND recommend this location. Thank you for a positive experience!

ranee l. on

Rating:

They were helpful , pleasant, courteous. Everything you would expect and more. It was a good experience.

Evelyn J. on

Rating:

Customer did not leave a comment.

Harry P. on

Rating:

Keep doing what you are doing

Nicole A. on

Rating:

Make sure that the contracts and rental equipment read the same

Hassan T. on

Rating:

Customer did not leave a comment.

Michelle U. on

Rating:

Customer did not leave a comment.

Gerald H. on

Rating:

Just keep up the great service

patricia g. on

Rating:

Customer did not leave a comment.

Kris R. on

Rating:

Customer did not leave a comment.

Todd T. on

Rating:

On a Saturday, you only have one person behind the counter. There was a line waiting to rent. The clerk was friendly, but, it seems like that process can be improved. Plus, the cycle time for each person is long. I did pre-registration and check-in in advance, and I still waited 20 minutes. Plus, they made me walk the entire length of the parking lot back and forth to get the furniture pads I rented. No coordinated effort there at all, even when I approached both employees about it. And, finally, the woman outside who was helping to hook up the trailer to my truck was not at all friendly, plus she was on her cell phone the entire time while hooking up my trailer. Just a disappointing experience.

Thomas C. on

Rating:

Everything was excellent.

louise t. on

Rating:

Customer did not leave a comment.

Joshua S. on

Rating:

Customer did not leave a comment.

Thomas g. on

Rating:

Customer did not leave a comment.

joseph j. on

Rating:

Better customer service the employees were very rude and disrespectful very disappointed

Phillis E. on

Rating:

In and out in a very professional and efficient time frame. Second time I have used this location. Asset to our community. Thanks, UHaul!

Cynthia B. on

Rating:

Customer did not leave a comment.

ken k. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Improve the call center. The agents computer froze up multiple times prolonging the rental process and FINALLY after the 3rd phone call, the pick up location was correct.

Rachel S. on

Rating:

It was perfect.

Amanda C. on

Rating:

Customer did not leave a comment.

Gary S. on

Rating:

Customer did not leave a comment.

DANIEL H. on

Rating:

Customer did not leave a comment.

Walter P. on

Rating:

Customer did not leave a comment.

bill r. on

Rating:

Customer did not leave a comment.

Sonya M. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

soledad g. on

Rating:

Better customer service

barbara h. on

Rating:

I cannot think of a thing. The manager is a great guy he is always knowledgeable & curtious & helpful.

Shirley W. on

Rating:

Customer did not leave a comment.

dangelice b. on

Rating:

Although I had to wait in the line patiently. Each customer was given great customer service. Everyone was well taken care of and all products were explained . Great customer service!

karen J. on

Rating:

On 4/8/19 I rented truck. The only small issue I had was gauge for gas and computer generated of truck gas level was not the same. The truck was empty when I picked it up. I was told to bring back on 1/4 tank (I took pic with phone) but computer generated had it marked that it was less than 1/8. Well, the truck gauge shows 5 areas (empty, 1/4, 1/2, 3/4 and full. If the needle shows just a bit over 1/4 according to truck gauge, then the input from computer should be same unless the gauge is that of the truck. It just make sense to have computer and truck gauge match to avoid this type of confusion for customer. But overall everything and staff were fine, Also, truck could have used a tune-up. K.Jackson

William B. on

Rating:

I called the day after I had the truck to see why the price was $172 instead of the estimated $47. The girl at the Lincoln Park store went OFF on me like I’ve never heard in my life. I came into the store the following day, spoke to the store manager, and she got personal with me and told me to get over my cancer diagnosis, said to be grateful instead of dwelling on the past. I told her I had just went back to work after being gone for a year and a half and I had to spend my lunch hour getting yelled at by her employee. To top all this off, I called 1-800- uhaul to report this, the lady on the phone said she was going to report this to the president and call me back the next day. I still haven’t heard back and it’s been 6 days. I have the incident at the store recorded and I’m thinking about releasing it on my Facebook page to let the public know what kind of company runs like this. I’ve NEVER been so disgusted in my life.

Mike P. on

Rating:

Only 1 person at the rental counter with 4 people in line. Otherwise good experience.

kelvin r. on

Rating:

Customer did not leave a comment.

SAMUEL C. on

Rating:

The lady at the counter was mean and rude unprofessional

Stephen M. on

Rating:

The staff was very friendly and courteous!

walter H. on

Rating:

Customer did not leave a comment.

derrick W. on

Rating:

Customer did not leave a comment.

Darlene E. on

Rating:

Customer did not leave a comment.

Kathleen G. on

Rating:

Customer did not leave a comment.

Shamonik W. on

Rating:

The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff

brian d. on

Rating:

Staff was very helpful and friendly.

tara l. on

Rating:

Good service.

Linda D. on

Rating:

Jarrod was very helpful!

Urena G. on

Rating:

For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available

Winifred H. on

Rating:

Unorganized young tall white guy very rude, not helpful at all . Fort street location

LATOYA S. on

Rating:

This is my favorite uhual to come too.

Tina W. on

Rating:

Great Customer Service

CARLITA B. on

Rating:

I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.

Marcia M. on

Rating:

Thanks

MICHEL D. on

Rating:

No problems.