Customer Reviews for U-Haul Moving & Storage of Lincoln Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lincoln Park

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Robertw B. on

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Ashley B. on

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Gregory B. on

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woodchuck h. on

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The lady working in the morning I picked up the vehicle was short worded, rude, and didn't explain everything to me in a nice way. She made me feel like I was imposing on her time. I was very confused on the rental rates. Sorry! I even had to remove the large sign in the window myself. I brought the sign in to the building and she was no where to be found. So I left it by the displays. l will never rent from U-Haul again. Thanks for a crappy experience.

Joyce S. on

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Gary S. on

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Candice L. on

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Patsy F. on

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Darrick B. on

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Was charged twice for a trailer rental. Contacted the location that I rented the trailer from she was RUDE AND UBIQUITOUS arguing with me saying that they did not charge me twice and that it's not a UHAUL problem it's my debit cards company problem and then HUNG up on me

JOHN B. on

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matthew h. on

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desiree a. on

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Average customer service. The truck was dirty and baged up with none of the dents and damages reported. The staff found ways to charge me even though I used the BARE MINIMUM of their services. I hope to NOT have to use this company again as the promote minimalism.

Nerys H. on

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Doreen D. on

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earl e. on

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Absolutely nothing!

Natalia B. on

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Allen G. on

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Do not try to send a customer from downriver to w.baltimore. there is a very good location on fort st. Just north of outer drive in Detroit. When you ask for our zip code and it's 48146, that should tell you your closest facility. Convenience for your customer means a lot.

Bradley R. on

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Don't put the trailers all the way at the end where only experienced truck drivers will be able to get truck + trailer out of the narrow 90-degree turn. Put them by the gate, where it will be much easier to hook up and head out.

Erica H. on

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Antonio G. on

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William F. on

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The trailer was VERY loud.

janice b. on

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Good rental cost for everyday moving and gas cost rental.

LYNN J. on

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The ENTIRE staff was friendly and knowledgeable, and I came into contact with quite a few just due to pick up/drop off. My rental equipment was clean and well maintained. I would use AND recommend this location. Thank you for a positive experience!

ranee l. on

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They were helpful , pleasant, courteous. Everything you would expect and more. It was a good experience.

Evelyn J. on

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Harry P. on

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Keep doing what you are doing

Nicole A. on

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Make sure that the contracts and rental equipment read the same

Hassan T. on

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Michelle U. on

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Gerald H. on

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Just keep up the great service

patricia g. on

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Kris R. on

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Todd T. on

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On a Saturday, you only have one person behind the counter. There was a line waiting to rent. The clerk was friendly, but, it seems like that process can be improved. Plus, the cycle time for each person is long. I did pre-registration and check-in in advance, and I still waited 20 minutes. Plus, they made me walk the entire length of the parking lot back and forth to get the furniture pads I rented. No coordinated effort there at all, even when I approached both employees about it. And, finally, the woman outside who was helping to hook up the trailer to my truck was not at all friendly, plus she was on her cell phone the entire time while hooking up my trailer. Just a disappointing experience.

Thomas C. on

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Everything was excellent.

louise t. on

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Joshua S. on

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Thomas g. on

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joseph j. on

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Better customer service the employees were very rude and disrespectful very disappointed

Phillis E. on

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In and out in a very professional and efficient time frame. Second time I have used this location. Asset to our community. Thanks, UHaul!

Cynthia B. on

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ken k. on

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Mark S. on

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Improve the call center. The agents computer froze up multiple times prolonging the rental process and FINALLY after the 3rd phone call, the pick up location was correct.

Rachel S. on

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It was perfect.

Amanda C. on

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Gary S. on

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DANIEL H. on

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Walter P. on

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bill r. on

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Sonya M. on

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Joseph B. on

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soledad g. on

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Better customer service

barbara h. on

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I cannot think of a thing. The manager is a great guy he is always knowledgeable & curtious & helpful.

Shirley W. on

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dangelice b. on

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Although I had to wait in the line patiently. Each customer was given great customer service. Everyone was well taken care of and all products were explained . Great customer service!

karen J. on

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On 4/8/19 I rented truck. The only small issue I had was gauge for gas and computer generated of truck gas level was not the same. The truck was empty when I picked it up. I was told to bring back on 1/4 tank (I took pic with phone) but computer generated had it marked that it was less than 1/8. Well, the truck gauge shows 5 areas (empty, 1/4, 1/2, 3/4 and full. If the needle shows just a bit over 1/4 according to truck gauge, then the input from computer should be same unless the gauge is that of the truck. It just make sense to have computer and truck gauge match to avoid this type of confusion for customer. But overall everything and staff were fine, Also, truck could have used a tune-up. K.Jackson

William B. on

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I called the day after I had the truck to see why the price was $172 instead of the estimated $47. The girl at the Lincoln Park store went OFF on me like I’ve never heard in my life. I came into the store the following day, spoke to the store manager, and she got personal with me and told me to get over my cancer diagnosis, said to be grateful instead of dwelling on the past. I told her I had just went back to work after being gone for a year and a half and I had to spend my lunch hour getting yelled at by her employee. To top all this off, I called 1-800- uhaul to report this, the lady on the phone said she was going to report this to the president and call me back the next day. I still haven’t heard back and it’s been 6 days. I have the incident at the store recorded and I’m thinking about releasing it on my Facebook page to let the public know what kind of company runs like this. I’ve NEVER been so disgusted in my life.

Mike P. on

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Only 1 person at the rental counter with 4 people in line. Otherwise good experience.

kelvin r. on

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SAMUEL C. on

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The lady at the counter was mean and rude unprofessional

Stephen M. on

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The staff was very friendly and courteous!

walter H. on

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derrick W. on

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Darlene E. on

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Kathleen G. on

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Ronald C. on

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I had a very good experience!

Brandalyn w. on

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Felix R. on

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Amazing workers

John D. on

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Great service, as always, whenever I rent from UHaul.

David S. on

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Make the check in process faster when customer arrives to pick up vehicle. I had already checked in online prior to my scheduled 10 am pickup time, but the clerk asked me to provide the same information in the store. I used 45 minutes of my 4 hour rental truck just checking out.

Kimberly C. on

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Credit the correct amount when crediting

John D. on

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I’ve always been pleased with my experiences with UHaul. Yesterday was great as well. The truck I rented worked perfectly for what I needed it for.

MIGUEL S. on

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We were at the lot for almost 30 minutes trying online to get "approved" to get the key at your unattended facility. I had made the reservation days earlier and my card was on file. We had time constraints, and it was quite inconvenient to jump through hoops to get "approved," including the need to take a selfie, take a picture of a driving license, take another selfie sans a hat, as well as waiting for someone to call me from Arizona. Very frustrating and inconvenient. Our move was pushed back due to your not manning your facility. My time is valuable. We were ready to start our move, and your site kept requiring yet another proof for "approval."

YOLANDA J. on

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Kraig B. on

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It was very busy upon pick up and the person was very short with me, because of this my check out process took half an hour. I have rented from another location before and haven't had to pay millage. Since it was busy the person at the counter wasn't offering to explain my charges fully before I left with my truck.

Nathaniel G. on

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Anthony D. on

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More help at front desk.The lady did a good job but had a long line during my pickup and drop off.

Rachel C. on

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Talia S. on

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AURELIEN N. on

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Thanks

crawford g. on

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Excellent personnel! They make the rental process very pleasant. Using the online registration make the process quick and simple. Thanks, UHaul, for making my moving experience easier!

Shamonik W. on

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The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff

brian d. on

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Staff was very helpful and friendly.

tara l. on

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Good service.

Linda D. on

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Jarrod was very helpful!

Urena G. on

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For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available

Winifred H. on

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Unorganized young tall white guy very rude, not helpful at all . Fort street location

LATOYA S. on

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This is my favorite uhual to come too.

Tina W. on

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Great Customer Service

CARLITA B. on

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I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.

Marcia M. on

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Thanks

MICHEL D. on

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No problems.