Customer Reviews for U-Haul Moving & Storage of Lincoln Park

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

3.0

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Rating:

5.0

Nothing keep up the great work!!!!

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great experience overall

Rating:

5.0

There is not much you can do to change the wonderful way you run your operation with much dignity and respect of the customer.

Rating:

5.0

Nothing

Rating:

5.0

This was the best experience in my first time renting a cargo van. The young lady behind the counter was super friendly, sweet, funny and knowledgeable and went beyond and above helping me understand and answering any questions or concerns that I had. Only minor issue I had was with the link but other than that I give this place 10 stars!!!!

Rating:

1.0

The break were very bad I was about to hit. Please next time make sure you check your cars before renting them because you are risking the life's of others. Overall it was good.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Best service and nicest staff. Thank you for making my day!

Rating:

1.0

The lady who checked me in for the rental was rude, not proper mannered in soeaking to any customer in the store. Late getting to the store, by like 30 seconds and her saying "i just got here man" in a raspy karen voice with the same attitude. An employee who recently quit came in to sign the paperwork she was supposed to. Once she left, the enployee said "everybody i hire is a fuckin sissy and they need to grow up and do something with their lives" which is highly unprofessional. I would never work for this lady. Rather clean toilets with my toothbrush for 3 bucks an hour than work for this lady. I hope some action is taken in this situation. I feel this store is run in a very unprofessional way and needs to be addressed.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Thank you for your service

Rating:

3.0

The woman that was so kind's name was ameena! She was the nicest person I have ever met!!! The general manager (Glenda I think) was the rudest person I have ever met, I would have rented from somewhere else if I didn't meet ameena! If you ever go here make sure you ask for her!!!

Rating:

3.0

This location's general manager ( I think her name was glenda?) Was the rudest person I have ever met, I never write reviews, but she went out of her way to be unhelpful!!!! She wouldn't answer my questions at all, and when I needed the truck longer and asked when I would have to bring it back she said 6:30pm which was not the case, it was 10:30am the next day. I wrote that I had a good experience here because another associate, ( her name was similar to Amalia,but that wasn't it) was extremely kind and helpful, and I will definitely recommend people to go there as long as she is working!!!!! I had the worst customer service, and the best customer service I have ever had at the same location!!! I can't believe that someone put that Glenda woman in a position of power, I know I can't be the only one who has complained about her. Luckily the other associate there was so kind, that she made my experience great instead of horrible!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Takes too long to get a paper receipt

Rating:

5.0

Nothing. Everything was awesome. Nothing but praise.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Everything was good,

Rating:

1.0

gas charge was way off. 5 gallons of gas for 16 miles?????. Truck ran like crap. Back to Penske, its worth it.

Rating:

5.0

Very professional staff well maintained facility

Rating:

5.0

The representative that helped was amazing and outgoing. Great experience.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

When I went to pick up my U-Haul at my allotted time (an hour after the location opened), the sliding doors were locked. No one was at the counter and there was no way to flag anyone down. I then knocked on the sliding door for 5-10 minutes before a woman came from a backroom to open the door for me. She was not wearing a mask and barely said two words to me throughout my entire checkout process. The U-Haul itself seemed fine for the most part, until it started raining and the driver side windshield wiper came off its arm and was being chaotically flung around the windshield. Fortunately I was able to pull off to the side of the road and semi-attach it back on until I was able to return my equipment. If this customer service and equipment checks could be improved, the experience would have been much more positive for me.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Please have your help outside the store pay more attention to her job. She was in a personal call the entire time and the lady inside was a little rude. She over talked me and the service is so impersonal. I would only recommend because the product was clean and the store was convient!

Rating:

5.0

Everything was great! No problems at all.

Rating:

5.0

Na

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very helpful 💕

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Excellent service

Rating:

5.0

No complaints.fast and easy pick up and drop off

Rating:

5.0

no

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I can't imagine how the experience could have been any better. The desk person was very professional and helpful. The yard person at turn in, was just as great.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was easy to navigate

Rating:

5.0

My visit was perfect. Thank you.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

A lot

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

If they use you much as I do give some kind discount

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Just wish I would of had the uhaul I rented on Thursday be available it was not and had to switch my date around to accommodate my customer and move her Saturday. I ended up eating the truck cost. I got a 50$ credit but still had to pay outta pocket which is not ideal when you run a business.

Rating:

5.0

The staff was very friendly and patient with me. I had to keep extending the uhaul rental. I had no problems keeping it for 2 extra days.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The general manager or team leader can be rude i asked a question hows your day she come back it is what it is.

Rating:

5.0

The truck I used need to get Maintenance

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Too costly and should not be hourly

Rating:

5.0

Tammy makes sure everything is in working order trucks always clean the staff is very friendly been doing business for years and enjoyed going into the Fort Street U-Haul in Detroit thank you very much we can't do it without U Haul we are a food bank we give away food to over 300 families every two weeks and we appreciate renting the trucks from U Haul to make our food bank a success and it does thank you have a great day

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Grate

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

More accuracy on start millage. Drove 105 miles on Transit van put 8 gallons of fuel but they charged me $16.82 for five more gallons. I don't believe a transit with 4700 miles gets 7 miles to gallon so evidently the starting fuel level was incorrect. You can put that money back on my Surge card or mail me a check please.

Rating:

5.0

very helpful and knowledgeable about equipment abundant supplies available

Rating:

5.0

Please Keep up the great service

Rating:

1.0

Worst experience I've ever had not only was this manager very unprofessional she charged me extra fees and for another day after i returned the uhaul just because she was mad I turned in the truck before she closed and she charged me for another day and also for turning it in after hours which I did not I made a complaint with customer service and they never called me or refunded my money she screamed things that were very unprofessional to my fiancé and hung up on him because we did not turn the truck at the time she wanted because she rented it out to someone else I've been in customer service for 15 years and never met someone so unprofessional in my life never again will I use uhaul

Rating:

2.0

I paid for more miles than I used and never received a refund that the clerk said I'd receive once they checked the truck in.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing. The staff and service was excellent at their job.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Employ. More staff

Rating:

5.0

Everything went well I'm lucky that I am a multi time renter so all my information was in there which made things go a lot quicker thank you

Rating:

5.0

We love using U Haul Fort Street location Tammy is the best she always has my truck ready we rent it twice a month a 20 foot truck for our food bank we give away free food to over 300 families We Couldn't Do This With out UHaul you are the Best

Rating:

1.0

Hire responsible employees that would care to do there job professionally.

Rating:

5.0

difficulty with the uploading of the driver's license and getting a decent picture of the dashboard to verify gas level and mileage.

Rating:

1.0

My u-haul was stolen, I filed a police report and talked to the head quarters of u-haul and they said I was able to get a replacement. I go to a u-haul establishment and the manager was not reasonable with me. I've heard plenty of complaints about this place. Everything was out of my control and she still wanted to basically rob my account knowing I didn't have any money. Do not get a u-haul. Save up for a truck. Don't trust these people!!!!

Rating:

5.0

Nothing it's was a good used

Rating:

5.0

My agent Tammy was so helpful, she really made the project easy and was most accommodating, suggested supplies needed to make our delivery a success, supplies we were able to purchase at her location. Many thanks for your service

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The rude employee rented me a uhaul (1st off a size smaller than I was told I was getting, but fine) however it wasn't even functioning properly (odometer not working, and gas, mph and rpm all were reading 0 while I was driving) just to mention a few things. Not sure how they expect people to drive if the mph stay at 0. When I left the place I took a picture of the fuel pump 3/4 full and not full. And returned it at the same 3/4 after fueling it back up. I let them know about this during my return and they charged me $31 for fuel not being full. Despite me putting in 25$ to get it up to 3/4 full. And I didn't even get to complete my move because I couldn't safely drive to my destination and had to pay people to help me with their vehicles to unload the items from the uhaul into their cars and to my new house. Cost me almost $100 and I didn't even get to use the uhaul to get to my destination. Not to mention I had to unsafely drive back to the uhaul place to return it from where I had to pull over because the electrical wasn't working. I literally could have died driving this vehicle. And on top of it I'm being charged for a vehicle that should have never been rented out to a customer. This vehicle needs to be taken off the lot before it kills someone!!!

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

We've rented from this U-Haul before. We always receive great service. Tammy the manager is always a great help and always works with trying to accommodate our schedule. We will definitely rent from this location when the need arises.

Rating:

5.0

Great service and very clean equipment. Highly recommend this uhaul business

Rating:

1.0

I would have to say this was my worst experience I have ever encountered, had some issues with the app, I am a longtime ongoing customer I know the app well, had to go in, the lady there was coughing all over the place with no cover over her nose, and 15 min later I got to the desk to get the van, she was the rudest person I have ever dealt, with, she made a error on my paperwork and told me to shut it and says I will fix it, now 30 minutes in, she still cant fix it and blames me, van was extremely dirty and has not been cleaned in awhile. I will NEVER go back to that location again. She needs to be fired for how she talked to me and treaated me. I am a 57 year old professional and was humiliated in front of 6 other people in line. I am also letting the health dept she is coughing excessively and her nose is not covered.

Rating:

5.0

It was fast and convenient. Reasonable prices and the lady that helped me really did her job

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

It took over 1 1/2 hours and two phone calls to get my equipment logged in as returned. With my notifications sent to me two hours after returning my rental. At the time I returned the trailer, I asked for a signature that it was returned from the yard attendant who said they would email me the confirmation receipt. I left the location without proof that I returned the trailer. It took two hour before I received my confirmation. And it was 90 minutes after I physically returned the trailer that it was recorded as being returned in your system.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Woman at register was very rude and not helpful.

Rating:

2.0

Wasn't able to return rental via phone d/t U-haul not being able to find my location

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The only problem was that the cargo light did not work. Other than that, all was good.

Rating:

5.0

Didn't really see anything that needed improvement upon.

Rating:

1.0

Inaccurate start mileage start mileage was 69 miles, end 100 miles

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

I always have a great experience at this location, if any errors they'll fix them.

Rating:

5.0

Customer service was exelaint. Thanks

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.