Customer Reviews for U-Haul Moving & Storage of Buffalo Grove

2,151 reviews

200 Industrial Dr   Lincolnshire, IL 60069

(224) 543-3093

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 543-3093

200 Industrial Dr
Lincolnshire, IL 60069

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AURELIA G. 
Rating:
5.0

All good Easy Polite Efficient

Norma K. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Always great service and very helpful

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

KATHY Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
2.0

Equipment did not appear to be cleaned. Windshield and side windows were dirty and muddy at check-out.

Robert M. 
Rating:
3.0

Made a reservation in March, but was told on day of rental, no trucks available. Found a truck an hour away, but the window was broken. We had no choice but to take it. Crappy company. They suck

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Ramesh K. 
Rating:
5.0

Staff is very helpful

paul S. 
Rating:
1.0

I said very clearly that my husband is coming to pick it up and the representative reassure me that it was fine. Gave his phone and name so my husband will be on file as well. And still it took him 1h. To verified him.... and in the was 24h Our pick up location was changed!!!! No email informing me for that change or even a phone call. Very disappointed with you! Definitely won't recommend. U HAUL anymore

Georgi B. 
Rating:
4.0

Neither the app nor the website worked this morning @9:30am CST so all of us had to wait in line to be served by the overwhelmed single employee working there. The checkout process therefore took 40 minutes - way too long. When I was helped though it went quickly. And the check in process at the end was very fast/excellent.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Armen B. 
Rating:
4.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Customer did not leave a comment.

Noel S. 
Rating:
5.0

Very helpful staff. Clean and good price

marty L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Have additional personnel at day's end

Robert K. 
Rating:
5.0

The guy that helped us was great

Barry K. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Tongzhou L. 
Rating:
5.0

there's needs to be more people staffed for a larger location like this

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Raj P. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

When picking up the trailer the computer showed the wrong price - $200.00 more than what was agreed. The rep. corrected the price. The numerous texts I received did not indicate the cost but should have to eliminate confusion.

Tom G. 
Rating:
5.0

Put the fire extinguisher and the viechle was not well running

ROMAN P. 
Rating:
5.0

👍

MIKE M. 
Rating:
5.0

Chris was very helpful and accommodating. I really appreciate the great customer service!

Mark L. 
Rating:
5.0

Great personal

Arkadiy K. 
Rating:
5.0

Great service every time

Jeff H. 
Rating:
5.0

Very professional and helpful Great staff

jerome S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Truck leaked a little when driving in the rain, didn't damage too much but could have been a problem if I had other more sensitive things up in the attic. Fortunately didn't need to put much up there. Also, a lot of existing damage that wasn't marked so I had to take photos. Everyone was really friendly though.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Kumar P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Keaton A. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

The person working on Saturday was extremely helpful, very customer focused and went above and beyond making sure I fully understood the trailer and truly seemed to care about my experience. Thank you so much!

William D. 
Rating:
5.0

Location should have parking for guests near the office.

Raman G. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
3.0

The gentleman who helped me was effective but not particularly friendly. I remember speaking to him on the phone as well and had the same experience

David O. 
Rating:
5.0

JOE WAS ABSOLUTELY THE BEST!! HE IS AWESOME AT WHAT HE DOES! VERY NICE GUY!! THANK YOU SO MUCH!! VERY INFORMATIVE! WE APPRECIATE HIM!

Adriese B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

Lincolnshire U-Haul is the Gold standard of U-Haul dealers

Neal E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
1.0

Got charged money for fuel when i returned the truck with same amount of fuel as it was taken out. There was no reasoning with the person on premises, he was rude, lazy and dismissive. Never renting at this location again!

Mauricio G. 
Rating:
5.0

Customer did not leave a comment.

Igor M. 
Rating:
5.0

I spent 3 minutes to pickup a trailer and 2 minutes to return. Excellent service. I spent minimum time in uhaul. I use uhaul at least twice a year for last 10 years as my kids were in the college. This was the best experience with uhaul.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

I am very happy with the service.

LEONID S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Excellent service, as always!!!

WILLIAM H. 
Rating:
5.0

Thank you

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Mike U. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Yaroslav M. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Nice staff!

Xinyan L. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Always a good experience .

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

The Lincolnshire U-Haul location was very clean, professional, and staff were helpful and friendly. I'm glad to have such a well-running UHaul facility near me. I'd definitely use them again.

Elizabeth M. 
Rating:
5.0

The U-Haul rental process is extremely easy and efficient, as well as reasonably priced. We've used U-Haul twice recently and have been very satisfied both times.

ELIZABETH E. 
Rating:
1.0

Who ever give me the Van,he is very rude and fighting with me.

VENKATESWARA Y. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Elvin G. 
Rating:
5.0

Customer did not leave a comment.

Chelsey D. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nothing business was amazing .

Jacob Z. 
Rating:
5.0

Nothing your staff did a great job walking us through everything step-by-step

kreg P. 
Rating:
5.0

Customer did not leave a comment.

RICK K. 
Rating:
5.0

Customer did not leave a comment.

ALLAN M.  |  Overall Experience 
Rating:
5.0

Great service

VLADIMIR L. 
Rating:
5.0

Customer did not leave a comment.

OLADIMEJI O. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

N/A

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

ROMAN K. 
Rating:
5.0

The 10' rental had a windshield seal taped to the cabin and the top was hitting the roof hard during the drive. Aside from that, no issues.

ROMAN K. 
Rating:
5.0

Very nice and kind professional help !!!!!

KWANG K. 
Rating:
5.0

Nothing

CHARLES G. 
Rating:
3.0

Email confirmation for my appointment was for 8:30 am however the location did not open until 9. We were waiting for half an hour based on the confirmation I received. This threw our schedule off and forced us to rethink some of our plans for the move. Disappointing to see given that this was truly a UHaul location and not a separate business that offered UHaul pick up.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Well worth driving extra miles to this location. Help is fast, efficient, and knowledgeable. No surprises. Ever.

NEAL E. 
Rating:
1.0

The gas tank was at 1/4 but the U-Haul charged me extra when I dropped it.

SEPEHR O. 
Rating:
5.0

Customer did not leave a comment.

SOMA K. 
Rating:
5.0

All went well. However what I would do to personalize better service is to show the customer how to use the equipment. Like windshield wipers lights adjust any mirrors so the renter does not get into an accident being unfamiliar with the vehicle.

RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

The facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!

JOSE M.  |  Overall Experience 
Rating:
1.0

Not a satisfying experience by any definition.

paul h.  |  Overall Experience 
Rating:
2.0

I’ve never experienced such bad vibes from a a a service person.

PAUL H.  |  First Impressions 
Rating:
5.0

Great people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!

dave b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kingshuk M.  |  Online Move In 
Rating:
5.0

Great workers. Always helpful and friendly. Used this location many times with ZERO complaints.

JEAN S.  |  First Impressions 
Rating:
5.0

Good facilities, clean and safe... friendly staff ...can't ask for more..!

JOSE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rossana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyshawn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario R.  |  Overall Experience 
Rating:
4.0

Only thing was there wasn’t a elevator to carry things to the second floor

Keianna W.  |  Online Move In 
Rating:
1.0

This location needs workers with better Customer service skills. There was construction going on at this location to where the location was shutting down certain weeks without giving heads up. There were no emails, text messages, nor calls sent out. The staff was rude when it came to pulling into the location that was hard to access because of the construction. I was forced to move my items earlier than intended. As I just so happened to retreive some items one Friday (October 15th), I was told that I would not be able to retrieve any of my items after Monday (October 18th) because of more construction (This will be the second time this location was shut down for construction purposes) Had I not drove up there that Friday I would not have known that. To top it off, I was charged a $25 cleaning fee for basically using the dumpster at the facility. Only 3 items was placed in the dumpster at the facility, but no items would have been left behind had I been able to get the my things out at my normal intended date. Although the location was clean, the hassle was not worth the business.

DEON R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin A.  |  First Impressions 
Rating:
5.0

Joe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.

Ricky L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anastasia s.  |  Overall Experience 
Rating:
5.0

I don't have any negative experience, All around was great.

Elias c.  |  Overall Experience 
Rating:
5.0

Nice, informed support from your team. Much appreciated. Thanx Dave

dave b.  |  First Impressions 
Rating:
2.0

I reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn’t mean you get it. It’s first come first serve. I said well I am paying $10 more a month for that selection. He didn’t give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.

Brandon L.  |  First Impressions 
Rating:
5.0

if you have a place to park your truck please let me know.

VALERIY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alieaksandr K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vasile B.  |  Overall Experience 
Rating:
5.0

Worker went above and beyond helping check me into the locker and figuring out which was right quickly.

David D.  |  First Impressions 
Rating:
5.0

Did not catch the guy at the front, he was not a manager, but he was absolutely great.

jenna d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Joe was wonderful and made the whole moving process much easier.

Kathleen L.  |  First Impressions 
Rating:
5.0

Storage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.

Lloyd G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug l.  |  Overall Experience 
Rating:
5.0

Very busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.

Eric R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
5.0

Very nice storage place. Even has alarms on each unit.

Richard J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  Overall Experience 
Rating:
5.0

Very clean facility and helpful staff.

sheldon r.  |  Overall Experience 
Rating:
4.0

Better coordination between corporate and people on the floor

JOHNNY Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel r.  |  Overall Experience 
Rating:
5.0

Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Chris did an excellent job--professional, competent, customer focused.

Gene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  First Impressions 
Rating:
5.0

Love this facility and all the staff that work here!!! Special group of folks that help and support!!

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Everyone was so sweet and helpful. Thank you!!

Diane B.  |  First Impressions 
Rating:
5.0

Awesome staff, very helpful! Has the right equipment for my needs.

Julio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james p.  |  Overall Experience 
Rating:
5.0

Joe was a great help and has been for equipment rental, as well

David A.  |  Overall Experience 
Rating:
5.0

Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience

JAMES G.  |  First Impressions 
Rating:
3.0

I don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.

Don C.  |  Overall Experience 
Rating:
1.0

Got a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.

Don C.  |  First Impressions 
Rating:
5.0

We had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.

Thomas P.  |  First Impressions 
Rating:
5.0

3 years use. Awesome customer service. Exactly as advertised. Thank you.

Alan C.  |  Overall Experience 
Rating:
5.0

Every person I dealt with was friendly and helpful. High marks to all for going over and above.

Scott E.  |  Overall Experience 
Rating:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Rating:
3.0

Guy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.

Anna L.  |  First Impressions 
Rating:
4.0

it was quick and easy to get signed up and put our items into storage

samuel f.  |  First Impressions 
Rating:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Rating:
5.0

The crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!

Sarah B.  |  Overall Experience 
Rating:
5.0

Aaaa

Scott K.  |  Overall Experience 
Rating:
3.0

GREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.

Dianna D.  |  Overall Experience 
Rating:
5.0

The staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.

Linda B.  |  Overall Experience 
Rating:
5.0

Tyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!

Michael S.  |  Reservation 
Rating:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G.  |  Reservation 
Rating:
5.0

Definitely recommend

Yordan D.  |  Overall Experience 
Rating:
5.0

All around great .. good value for your money with a very friendly staff

Pepper R.  |  Overall Experience 
Rating:
5.0

Alex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.

David N.  |  Overall Experience 
No reviews have been submitted for this location.

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