Customer Reviews for U-Haul Moving & Storage of Lincolnshire

1800 reviews

200-300 Industrial Dr   Lincolnshire, IL 60069

(224) 543-3093

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 543-3093

200-300 Industrial Dr
Lincolnshire, IL 60069

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANTON M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
4.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

JUNE D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

LONNIE H. 
Rating:
1.0

No one where there

mike M. 
Rating:
4.0

Customer did not leave a comment.

ABHISHEK S. 
Rating:
5.0

Great service, easy drop off

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

XIANGDONG X. 
Rating:
5.0

Customer did not leave a comment.

JORDAN A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
1.0

One of the staff members was rude and unprofessional. Equipment was not inspected before we arrived resulting in delays. Staff did not offer to help to hook up the equipment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

timothy B. 
Rating:
4.0

The cab of the truck had a leak in it and the exhaust would come into the cab. I had to drive with both windows open. Luckily I had a local drive. This could have been very dangerous on a long drive or in the winter. I don't know how long you keep trucks in service, but this one was ridden HARD!! I have rented on 2 other occasions and have not experienced this.

Paul S. 
Rating:
2.0

Please check what is the actual fuel in Truck & as per that put that in Truck. There is a mismatch what is teh actual fuel & what is updated in contract.

AVAS KUMAR P. 
Rating:
5.0

Customer did not leave a comment.

BARTLOMIEJ B. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
5.0

all good

ALLEN R. 
Rating:
4.0

Customer did not leave a comment.

BRETT M. 
Rating:
2.0

You can start by listening. I told the attendant that I filled the tank back to where I received it at which was 5/8, not 3/4 as it stated and that the person made a mistake. The attendant had no time to listen and when I got home I was charged for gas. I was not happy about this customer service at all.

STEVEN A. 
Rating:
2.0

After returning the unit to the location made the remarks accusing me of “hitting something” on the right side of the vehicle!?!? I explained that I have been driving trucks this size and larger for years and that I have pics/video showing the same damage when I picked up the vehicle earlier. Only then did he back down. PLEASE EDUCATE YOUR REPS THAT YOU TRUST THE CUSTOMER WITH THE EQUIPMENT AND WE SHOULD BE ABLE TO TRUST THEM TO BE HONEST AND PROFESSIONAL DURING THESE TRANSACTIONS!

CALVIN A. 
Rating:
5.0

Fast, easy system to reserve truck. Good customer service getting the truck and returning the vehicle.

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

Quick and efficient drop off location.

Hunter S. 
Rating:
5.0

Mobile phone pick-up went easier than I anticipated

Everett B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
4.0

Truck had serious mechanical issues.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

SANSAR UUGAN B. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

People were friendly and professional. This included phone conversations to set up locations for equipment.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Great job. Keep it up

William P. 
Rating:
5.0

Very nice storage place. Even has alarms on each unit.

Richard J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mitch B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Friendly and personable staff from pickup to drop off.

Nathan B. 
Rating:
5.0

Location was good but I don't like Uhaul's policy of not guaranteeing a trailer for my reservation dates. It made for a very stressful experience.

Kathy B. 
Rating:
5.0

Justin is a very busy man! Who provides great customer service - thanks!

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

The vehicle I rented was spotless. It was ready when I came to pick it up. Drop off was simple and quick.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

The Lincolnshire U-Haul location was an undiscovered gem until recently. Now we know. We‘ll be using this facility again in future.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Lee V. 
Rating:
5.0

Great service and have used this location several wand will again.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I rented a 9' Cargo Van so I could move items into a storage unit. The van I rented was new, clean and work exceptional. The location I rented from was convenient and offered a large rental selection. NOTE TO RENTERS: The reason I rented a utility van instead of the 10' truck was the advertisement online said, "Holds queen size mattress". Well, this utility van does NOT hold the queen size box spring that goes with the queen size mattress. A queen size mattress has to be sandwiched into the van. Renters beware!

MAUREEN H. 
Rating:
5.0

Customer did not leave a comment.

Biju N. 
Rating:
5.0

Thank you

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

The gentleman behind the desk was very very nice.

ELEANOR B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Had a lot of trouble with the web site. the pop ups to accept the contract did not work properly. Tried to call for help to the 800 # and was on hold for 30 minutes and never was able to talk to anyone.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

SHELDON S. 
Rating:
4.0

The location itself was fine for a uhaul pickup. However it was 30 miles from where I originally reserved my pick up for. So, 30 away and 30 back and charged for 60 miles I didn't originally need.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE T. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

DHATHATHRIYAN V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

person at reception was really professional and nice.

ABHISHEK C. 
Rating:
5.0

Justin was great to work with!

BRETT B. 
Rating:
5.0

Customer did not leave a comment.

Ariunbold E. 
Rating:
4.0

Uhaul website and mobile app were down all day of my original reservation. That has screwed up everything related to this move for me. I didn't even get an apology email from the corporate office, I am not even talking about a discount for my reservation. Very disappointed and will book somewhere else next time.

ELDAR A. 
Rating:
5.0

Customer did not leave a comment.

ROGERIO C. 
Rating:
5.0

Joe and Justin are fabulous gents. Very personable and professional. Thanks! Harry

Harry C. 
Rating:
5.0

The staff was excellent! I would definitely rent from this location again and readily refer this location to family, friends and colleagues.

ALVIN C. 
Rating:
5.0

All good

NOHEL G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  Overall Experience 
Rating:
5.0

Easy to rent and return.

Richard A. 
Rating:
1.0

The customer service was horrible

TAMARA R. 
Rating:
5.0

Customer did not leave a comment.

ACHILA J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
4.0

The staff was overwhelmed. I tried calling twice and was on hold for over twenty minutes and still no one answered. When I arrived the team member said “yeah, I'm all over the place.” I did not want the insurance when I placed the order on line but was not able to proceed unless I accepted it. The pricing was great and the truck I got was great so I did get what I wanted. Maybe they were just having a bad day.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Nishant P. 
Rating:
5.0

Justin was great - he was friendly and efficient.

MARK W. 
Rating:
5.0

Staff was excellent- very helpful and friendly!

Aline L. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

Customer did not leave a comment.

ANANDA VIGNESWAR S. 
Rating:
5.0

Very friendly, upbeat and quick

CHELSEA B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Frustrating when I pick a location and the day before I get sent to another location further away. Happened the last two times I rented from UHaul.

DOUGLAS Z. 
Rating:
5.0

The man behind the counter was very helpful.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Perfect

VLADIMIR L. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

ATHANASIOS P. 
Rating:
3.0

Customer did not leave a comment.

QIANA W. 
Rating:
5.0

Customer did not leave a comment.

Al Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Dustin E. 
Rating:
5.0

Add 26 ft truck to this location

STEVE T. 
Rating:
5.0

Very clean facility and helpful staff.

sheldon r.  |  Overall Experience 
Rating:
4.0

Better coordination between corporate and people on the floor

JOHNNY Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel r.  |  Overall Experience 
Rating:
5.0

Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Chris did an excellent job--professional, competent, customer focused.

Gene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  First Impressions 
Rating:
5.0

Love this facility and all the staff that work here!!! Special group of folks that help and support!!

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Everyone was so sweet and helpful. Thank you!!

Diane B.  |  First Impressions 
Rating:
5.0

Awesome staff, very helpful! Has the right equipment for my needs.

Julio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james p.  |  Overall Experience 
Rating:
5.0

Joe was a great help and has been for equipment rental, as well

David A.  |  Overall Experience 
Rating:
5.0

Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience

JAMES G.  |  First Impressions 
Rating:
3.0

I don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.

Don C.  |  Overall Experience 
Rating:
1.0

Got a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.

Don C.  |  First Impressions 
Rating:
5.0

We had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.

Thomas P.  |  First Impressions 
Rating:
5.0

3 years use. Awesome customer service. Exactly as advertised. Thank you.

Alan C.  |  Overall Experience 
Rating:
5.0

Every person I dealt with was friendly and helpful. High marks to all for going over and above.

Scott E.  |  Overall Experience 
Rating:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Rating:
3.0

Guy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.

Anna L.  |  First Impressions 
Rating:
4.0

it was quick and easy to get signed up and put our items into storage

samuel f.  |  First Impressions 
Rating:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Rating:
5.0

The crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!

Sarah B.  |  Overall Experience 
Rating:
5.0

Aaaa

Scott K.  |  Overall Experience 
Rating:
3.0

GREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.

Dianna D.  |  Overall Experience 
Rating:
5.0

The staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.

Linda B.  |  Overall Experience 
Rating:
5.0

Tyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!

Michael S.  |  Reservation 
Rating:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G.  |  Reservation 
Rating:
5.0

Definitely recommend

Yordan D.  |  Overall Experience 
Rating:
5.0

All around great .. good value for your money with a very friendly staff

Pepper R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top