Customer Reviews for U-Haul Moving & Storage of Lincolnshire

1750 reviews

200-300 Industrial Dr   Lincolnshire, IL 60069

(224) 543-3093

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 543-3093

200-300 Industrial Dr
Lincolnshire, IL 60069

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

The Lincolnshire U-Haul location was an undiscovered gem until recently. Now we know. We‘ll be using this facility again in future.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Lee V. 
Rating:
5.0

Great service and have used this location several wand will again.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I rented a 9' Cargo Van so I could move items into a storage unit. The van I rented was new, clean and work exceptional. The location I rented from was convenient and offered a large rental selection. NOTE TO RENTERS: The reason I rented a utility van instead of the 10' truck was the advertisement online said, "Holds queen size mattress". Well, this utility van does NOT hold the queen size box spring that goes with the queen size mattress. A queen size mattress has to be sandwiched into the van. Renters beware!

MAUREEN H. 
Rating:
5.0

Customer did not leave a comment.

Biju N. 
Rating:
5.0

Thank you

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

The gentleman behind the desk was very very nice.

ELEANOR B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Had a lot of trouble with the web site. the pop ups to accept the contract did not work properly. Tried to call for help to the 800 # and was on hold for 30 minutes and never was able to talk to anyone.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

SHELDON S. 
Rating:
4.0

The location itself was fine for a uhaul pickup. However it was 30 miles from where I originally reserved my pick up for. So, 30 away and 30 back and charged for 60 miles I didn't originally need.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE T. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

DHATHATHRIYAN V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

person at reception was really professional and nice.

ABHISHEK C. 
Rating:
5.0

Justin was great to work with!

BRETT B. 
Rating:
5.0

Customer did not leave a comment.

Ariunbold E. 
Rating:
4.0

Uhaul website and mobile app were down all day of my original reservation. That has screwed up everything related to this move for me. I didn't even get an apology email from the corporate office, I am not even talking about a discount for my reservation. Very disappointed and will book somewhere else next time.

ELDAR A. 
Rating:
5.0

Customer did not leave a comment.

ROGERIO C. 
Rating:
5.0

Joe and Justin are fabulous gents. Very personable and professional. Thanks! Harry

Harry C. 
Rating:
5.0

The staff was excellent! I would definitely rent from this location again and readily refer this location to family, friends and colleagues.

ALVIN C. 
Rating:
5.0

All good

NOHEL G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  Overall Experience 
Rating:
5.0

Easy to rent and return.

Richard A. 
Rating:
1.0

The customer service was horrible

TAMARA R. 
Rating:
5.0

Customer did not leave a comment.

ACHILA J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
4.0

The staff was overwhelmed. I tried calling twice and was on hold for over twenty minutes and still no one answered. When I arrived the team member said “yeah, I'm all over the place.” I did not want the insurance when I placed the order on line but was not able to proceed unless I accepted it. The pricing was great and the truck I got was great so I did get what I wanted. Maybe they were just having a bad day.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Nishant P. 
Rating:
5.0

Justin was great - he was friendly and efficient.

MARK W. 
Rating:
5.0

Staff was excellent- very helpful and friendly!

Aline L. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

Customer did not leave a comment.

ANANDA VIGNESWAR S. 
Rating:
5.0

Very friendly, upbeat and quick

CHELSEA B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Frustrating when I pick a location and the day before I get sent to another location further away. Happened the last two times I rented from UHaul.

DOUGLAS Z. 
Rating:
5.0

The man behind the counter was very helpful.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Perfect

VLADIMIR L. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

ATHANASIOS P. 
Rating:
3.0

Customer did not leave a comment.

QIANA W. 
Rating:
5.0

Customer did not leave a comment.

Al Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Dustin E. 
Rating:
5.0

Add 26 ft truck to this location

STEVE T. 
Rating:
5.0

Everything was perfect ... simple pick-up and drop off.

Linas O. 
Rating:
5.0

Thank you

Mike M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA IDELL H. 
Rating:
5.0

No further comments.

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

SHARATH U. 
Rating:
5.0

Great service, got me in and out fast with no hoops. Give the guy working that day a raise.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

SHERWIN K. 
Rating:
3.0

First customer agent was very cold and impersonal. No personality, and very mechanical. A slow disappointing experience. The guy who did the return was GREAT!

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
3.0

Finish with your 1st customer before moving into another one and letting them wait 30 min until you decide to come back. I appreciate the manager of the store because he saw my frustration and got me out of there in less than 3 min.

DIANA S. 
Rating:
5.0

Customer did not leave a comment.

LAURIE R. 
Rating:
5.0

Quick and simple check in with making the reservation online.

AARNE E. 
Rating:
5.0

The mobile check in should be explained before hand better. (Ie. Check in using your phone, you will enter an alt contact and we will call them to verify,etc.) the pages were loading slowly making the check in process difficult and having to figure out what page I refreshed

Marisol J. 
Rating:
5.0

NA

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

N/A

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Not a thing. An outstanding experience. Was very impressed with everything, from efficient online sign-up to hookup to returning the trailer. Was actually in and out in under 5 minutes. Will go out of my way to rent from this location again.

ROGER K. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
2.0

Parking lot muddy, dark on return on Sunday mnight (self-served unhook). Your software would not recognize your location. Waited 16 min for agent to answer a call. 45 minutes to return a trailer!

FRANK B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
2.0

Dirty old truck.

Goran P. 
Rating:
5.0

Customer did not leave a comment.

AMI G. 
Rating:
5.0

The guy who helped me was awesome

LARRY W. 
Rating:
5.0

Everything was great quick in quick out

DAVID P. 
Rating:
5.0

Very friendly service.

Gabay M. 
Rating:
2.0

The only person at the location, for the past 2 rentals at this location is awful. Not friendly, does not have ANY customer service experience and is unhappy. He should get a new job

BRUCE B. 
Rating:
3.0

The guy seemed to have a chip on his shoulder, they pointed to the truck, didn't explain anything or show me the supplies I had ordered - which when I got home we found the regular sized dolly wasn't in the truck, so they must have been out of them and just didn't tell me.

CHRISTIAN W. 
Rating:
4.0

Compartment was generally ok but cupholder needed thorough cleaning. Truck was ready on time but missed preinspection reminder. I had issue with windshield lining coming off on a highway. Need attention for safety.

JOHWA L. 
Rating:
5.0

Nothing the guy that help me was great

MARC G. 
Rating:
5.0

The steering was a little on the loose side, but overall it drove good

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
3.0

Personnel seemed surly to me, but able to get me thru process fairly quickly. (I had completed pre-registration except for scanning license).) Windshield of vehicle VERY dirty. Rest of vehicle clean. Vehicle had on 2000 Mike's on odometer, worked well. Only 1/4 tank of gas in vehicle. :-(

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Better signage for key drop

Zack C. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Very clean facility and helpful staff.

sheldon r.  |  Overall Experience 
Rating:
5.0

My experience was absolutely amazing. The gentleman took extra time out of his day to give me hands on learning about the trailer that i was very worried about if I would be able to do on my own. I have always rented from uhaul but this has solidified my relationship with the company. A++ experience

LAKENYA R. 
Rating:
5.0

Justin was very professional, a very smooth experience. Thanks!

JOHN C. 
Rating:
4.0

The 17 foot truck I rented was on it's last leg. It drove horribly. It seemed to not want to shift gears at times. It really needs some serious engine and or transmission work.

Steven K. 
Rating:
1.0

saw error on truck need oil replacement and was charged for after hours service fee,

Alexander B. 
Rating:
5.0

Equipment was clean. The ignition switch was extremely difficult to turn. Was told if have to jiggle it to get it to work. Seems to me that this should be repaired so that there are no issues.

David G. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Nice staff

WILLIAM C. 
Rating:
3.0

thorough inspection of trucks upon return. accident info not reflected on report.

PATRICIO C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Better coordination between corporate and people on the floor

JOHNNY Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel r.  |  Overall Experience 
Rating:
5.0

Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Chris did an excellent job--professional, competent, customer focused.

Gene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  First Impressions 
Rating:
5.0

Love this facility and all the staff that work here!!! Special group of folks that help and support!!

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Everyone was so sweet and helpful. Thank you!!

Diane B.  |  First Impressions 
Rating:
5.0

Awesome staff, very helpful! Has the right equipment for my needs.

Julio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james p.  |  Overall Experience 
Rating:
5.0

Joe was a great help and has been for equipment rental, as well

David A.  |  Overall Experience 
Rating:
5.0

Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience

JAMES G.  |  First Impressions 
Rating:
3.0

I don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.

Don C.  |  Overall Experience 
Rating:
1.0

Got a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.

Don C.  |  First Impressions 
Rating:
5.0

We had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.

Thomas P.  |  First Impressions 
Rating:
5.0

3 years use. Awesome customer service. Exactly as advertised. Thank you.

Alan C.  |  Overall Experience 
Rating:
5.0

Every person I dealt with was friendly and helpful. High marks to all for going over and above.

Scott E.  |  Overall Experience 
Rating:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Rating:
3.0

Guy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.

Anna L.  |  First Impressions 
Rating:
4.0

it was quick and easy to get signed up and put our items into storage

samuel f.  |  First Impressions 
Rating:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Rating:
5.0

The crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!

Sarah B.  |  Overall Experience 
Rating:
5.0

Aaaa

Scott K.  |  Overall Experience 
Rating:
3.0

GREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.

Dianna D.  |  Overall Experience 
Rating:
5.0

The staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.

Linda B.  |  Overall Experience 
Rating:
5.0

Tyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!

Michael S.  |  Reservation 
Rating:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G.  |  Reservation 
Rating:
5.0

Definitely recommend

Yordan D.  |  Overall Experience 
Rating:
5.0

All around great .. good value for your money with a very friendly staff

Pepper R.  |  Overall Experience 
Rating:
5.0

Alex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.

David N.  |  Overall Experience 
No reviews have been submitted for this location.

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