Justin.F The best
Paul SCustomer Reviews for U-Haul Moving & Storage of Buffalo Grove
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Happy Easter.
HANSEN A | Overall ExperienceAlex. The manager was heppful when we check in April 2025. & was excellent when cheoit!! Bob. Dean
ROBERT D | Overall ExperienceNice storage I like it
ABBOSKHON D | First ImpressionsExcellent facility at a good price.
GARY J | First ImpressionsBest storage unit I ever had, and I’ve had a lot of them over the years.
MICHAEL G | Overall ExperienceI’ve used U haul storage for the first time. The facility is very clean, the storage rooms are big, well designed and very secure. The building location was temperature controlled and my belongings were stated just like home temperature.The stuffs are super helpful, especially Joe was the best guy I’ve met who helped me explaining everything in detail showing as well as guiding me in parking the large truck inside the facility for loading and unloading. Thank you so much.
SAMARJIT M | Overall Experiencevery good service
DWAYNE R | First ImpressionsThe person who helped me was very helpful and informative The place is kept very well. Everything looks clean and in awesome shape.
Ian S | First ImpressionsThey sure beat the national the other national chain I have been storing with. More secure, better lighting, cleaner, a restroom available, overall tons better experience. I will choose U-Haul should I ever need storage again.
Pam C | Overall ExperienceGreat facility except employees were not friendly and made me feel like I was an inconvenience to them
Timothy V | Overall ExperienceStaff were always kind and helpful. I strongly recommend this U-Haul location for any storage or moving needs.
Ryan F | Overall ExperienceJoe was very helpful. Showed me how to access the unit, etc.
MICHAEL G | First ImpressionsThanks for your help
Robert H | Overall ExperienceI am walked into the office and completed my walk-through with the agent on duty on September 14 Monday morning had to send an email and contact corporate and I get a move out date of September 29
Kimberly R | Overall ExperienceStaff was helpful friendly
CYNTHIA L | First ImpressionsNothing but good people
Ship s | Online Move InI gave only 4 stars because human error had us “moved out” of our unit early without any notification/communication. Talk about panic! Thankfully, I caught the error after only a couple days and all our belongings were untouched. For our trouble, the staff gave us one month free rental.
Holly F | Overall ExperienceBest location in the area)
Eugene Y | First ImpressionsJoe was very informative and super helpful. Glad we decided to go with Uhaul Storage for our unit.
Linda C | First ImpressionsI have had a storage unit at this facility since October of 2022. When I needed assistance the staff was typically helpful and friendly. This is especially true of the the attendant on site when I checked out (July 18, 2025) He was extremely efficient and friendly. I had also rented a truck to move my belongings out of my unit and he was patient, helpful, and kind throughout the process.
Betty H | Overall ExperienceI went the other day to cancel my storage the attendant prepared the paperwork I took my stuff off Everything went perfect. Whatever I need storage I’ll be back definitely..
Kosta H | Overall ExperienceI would have given five stars for the great facility, but I didn't have a good experience with Chris. He isn't very friendly to talk to and is rude sometimes. He gives you the impression that we don't care for you to come back. And it seems like he might be unhappy in his job. Perhaps he should consider finding a position that makes him happier.
Ghazi M | Overall ExperienceGood customer service. Friendly, clean, convenient. I'm happy with this place.
MOISES L | First ImpressionsThe person who assisted me was short tempered and rude to other customers.
sheldon D | First ImpressionsEven though the person that helped me was the only one around he did a great job to expedite things.
EDUARDO C | First ImpressionsI appreciated the help of securing my storage unit!
DUNCAN E | First ImpressionsJoe, Alex and the entire team at this location are really great to work with.
jay S | Overall ExperienceThe staff was also extremely helpful and flexible!
BROOKE H | Online Move InUnit sizes are not as advertised. Deceptive. And bigger units are on hold by corporate, which makes a possible solution impossible.
Lou L | First ImpressionsThis is asking about my storage experience, I just started using that service this month, so far so good though. The place is very clean and appears to be secure. Alex, Chris and Joe were very helpful and friendly. The only complaint and it's more of a warning for those who drive, the lot did seem to have debris (nuts, bolts, screws) all over the place the one day we were there; have no idea where it came from, but beware of that. Otherwise so far my experience was great!
Anna B | Online Move InGreat facility minus the dust from the cement plant. Parked our RV for a month while out of country. Felt safe and secure. All the employees were helpful. Would highly recommend for RV storage.
misty f | Overall ExperienceThis U-Haul facility was a great experience. I live full time in my RV and have to store it from time to time. This was. By far the best experience and facility I have encountered.
Dan H | Overall ExperienceClean, well managed and efficient. Good industrial area with good security.
misty f | First ImpressionsThe storage lot for our truck and trailer was littered with screws and nails, we had to walk the lot and pick up as many as we could so we did not puncture as tire. This is not one or two but handfuls of debris. When we first checked in I brought in a handful to the employee and notified him of all the debris and he said as clearly not interested. No change when we returned, nothing had been done which is why we had to walk most of the lot picking up all the construction debris. I would never recommend the storage lot until more care is taken to clean the debris. Also, all we wanted was a short term rental of 6 days but we had to pay for a month. Since the lot was no where near capacity, very empty, it was unreasonable that our request could not have been met.
michael f | Overall ExperienceBest investment for my business in my family
ANDREW F | Overall ExperienceGreat service and very convenient month to month storage in a very nice new facility. Highly reccomend.
Daniel G | First ImpressionsThe man assisting me with getting a U-Haul and finding me a convenient storage unit was very friendly, thorough with instructions and made the experience way easier than I thought it would be! Very grateful for this experience!
laura m | First ImpressionsHands-down awesome Customer Service the staff was awesome and very helpful. Will definitely recommend keep up the good work.
Michelle H | First ImpressionsThe facility is secure and clean and even has a bathroom on site. I have a couple of issues trying to get in after hours, but it eventually goes through with several tries. The only thing I dislike is the size and the cost. But I understand the temperature control expense. SO I had to say bye to looking for cheaper or larger size options.
Ying X | Overall ExperienceHelpful employees brought the truck to me and parked
Bakhodir Y | Overall Experiencethis location is very modern and clean and the rates are very reasonable, the staff was very helpful and went above and beyond to find me the right size unit and gave me a lot of options.
Vanessa O | First ImpressionsThe facility is clean and run well. The office staff were very accommodating and helpful when leasing the storage location for winter storage of our RV trailer. The grounds are secured well with fencing and barriers. The gate was easily operated with a FOB provided to us or personal access code. We’ll be using this facility again and told all of our friends who also have trailers that need storing.
MICHAEL D | Overall ExperienceFriendly staff, the are fast doing your paper work.
OBEB A | First ImpressionsThe staff was very friendly, and did a great job finding the perfect unit for me. This U-haul location is consistently the cleanest location around, and the staff is very friendly and helpful. I highly recommend this location.
KELLER W | First ImpressionsSuper customer service, awesome facility. Easy excess and security offering peace of mind. Thanks for the personal service.
Michael O | First ImpressionsGreat staff and excellent security system
RONALD M | Overall ExperienceJoe is a very helpful manager. He answered all of our questions on a Sunday morning when we called about the facility. He also helped us choose a spot we felt comfortable in parking our RV. And he walked us through the access gate to make sure we had no problems with our codes or access into the lot. Great service!
MICHAEL D | First ImpressionsEvery time I was at the store the on-site manager seemed as if he didn’t care one way or the other. No personality what so ever. I’ll go back as needed but he isn’t doing much to say “we’re glad you selected u-haul”.
Steven O | Overall ExperienceJoe & his staff are excellent- very helpful professional and customer focused
RONALD M | First Impressionsthe ultimate moving experience from Chicago 2 Montreal, congratulations U-Haul also big congratulations to the old gentleman at U-Haul/Buffalo Grove IL, he make it much easter for me
constantine k | Overall ExperienceThe storage unit is very clean and well maintained!
Rey D | Overall ExperienceWas unaware, there was no elevator when you looked online and you read the information it made it sound like there was an elevator for your convenience, but there was not
Clare B | Online Move InJoe, as the man in front is a perfect choice. His professionalism is strong. The way he treats customers is very much like you would expect from a family member. Joe is very helpful, informative and patient with customers. Plus, Joe seems to “do it all” as he moves throughout the campus with ease. Thank you Joe.
Bill t | First ImpressionsI’ve previously rented a truck at this facility and the staff was very helpful setting up our new storage bin for us.
Eric S | First ImpressionsEveryone at this location is outstanding and very helpful!
jay S | Online Move InThere was construction going on at this location and they never told the renters. My unit was outside and all my stuff got a layer of concrete dust. I called and received a credit quietly from U-Haul but I’m sure they upset all their customers.
Jonathan g | Overall ExperienceTodo muy bien Gracias 🙏
gabriela c | First ImpressionsVery nice people and helpful.
john l | First ImpressionsTop notch service- above and beyond
Nathaniel G | First ImpressionsThe young man was very pleasant and helpful
Cynthia M | Overall ExperienceWhen I selected this facility I did so because I was able to pre-reserve a 1st floor handicap accessible unit online and I also confirmed this was the case in the phone. When I arrived they re-assigned me to a second floor unit with no accessibility (this was an issue for us as we needed the accessibility function). The employee Joseph told me you can’t really select a unit it’s first come first serve. I was also supposed to receive a free lock at check-in Joseph told me that was not the case and charged me for a lock. Once he took me to the unit a lock was sitting there for me which he took away from me and said that wasn’t mine even though the welcome letter had my name on it. I receive the same rude service from Joseph each dealing I had with him. He was rarely in the store and you had to find him in the garage or outside smoking. Finally the floors of the hallway to my unit had heavy mud tracked on the floors for weeks before I checked out so it was not being cleaned.
Brandon L | Overall ExperienceReasonably priced and nice, helpful staff. No issues during 2-year storage period.
suzanne o | Overall ExperienceChris did an wonderful job! I would highly recommend him to anyone!
William p | First ImpressionsThe monthly price went up. I am storing additional garage stuff at the monthly fee I almost can throw it out and buy new.
Daniel M | First ImpressionsOutstanding experience. Great price for super spacious unit 10x5 with very wide convenient door. No hidden fees or idiotic Admin Fees (like Public Storage) upon signing the agreement. Free lock. What can you dream about? Will make sure that everyone knows how much this company is better as compared to other competitors.
OLEKSANDR O | Online Move Inwas great place to store items. The carts they had to use made moving so much easier. The carts alone were life saving with how many trips they saved loading and unloading this locker.
David D | Overall ExperienceThe facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!
JOSE M | Overall ExperienceNot a satisfying experience by any definition.
paul h | Overall ExperienceI’ve never experienced such bad vibes from a a a service person.
PAUL H | First ImpressionsGreat people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!
dave b | Overall ExperienceGreat workers. Always helpful and friendly. Used this location many times with ZERO complaints.
JEAN S | First ImpressionsGood facilities, clean and safe... friendly staff ...can't ask for more..!
JOSE M | First ImpressionsOnly thing was there wasn’t a elevator to carry things to the second floor
Keianna W | Online Move InThis location needs workers with better Customer service skills. There was construction going on at this location to where the location was shutting down certain weeks without giving heads up. There were no emails, text messages, nor calls sent out. The staff was rude when it came to pulling into the location that was hard to access because of the construction. I was forced to move my items earlier than intended. As I just so happened to retreive some items one Friday (October 15th), I was told that I would not be able to retrieve any of my items after Monday (October 18th) because of more construction (This will be the second time this location was shut down for construction purposes) Had I not drove up there that Friday I would not have known that. To top it off, I was charged a $25 cleaning fee for basically using the dumpster at the facility. Only 3 items was placed in the dumpster at the facility, but no items would have been left behind had I been able to get the my things out at my normal intended date. Although the location was clean, the hassle was not worth the business.
DEON R | Overall ExperienceJoe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.
Ricky L | First ImpressionsI don't have any negative experience, All around was great.
Elias c | Overall ExperienceNice, informed support from your team. Much appreciated. Thanx Dave
dave b | First ImpressionsI reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn’t mean you get it. It’s first come first serve. I said well I am paying $10 more a month for that selection. He didn’t give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.
Brandon L | First Impressionsif you have a place to park your truck please let me know.
VALERIY H | Overall ExperienceWorker went above and beyond helping check me into the locker and figuring out which was right quickly.
David D | First ImpressionsDid not catch the guy at the front, he was not a manager, but he was absolutely great.
jenna d | First ImpressionsJoe was wonderful and made the whole moving process much easier.
Kathleen L | First ImpressionsStorage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.
Lloyd G | Overall ExperienceVery busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.
Eric R | First ImpressionsVery nice storage place. Even has alarms on each unit.
Richard J | Online Move InVery clean facility and helpful staff.
sheldon r | Overall ExperienceBetter coordination between corporate and people on the floor
JOHNNY Q | Overall ExperienceJoe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience
Jeff H | First ImpressionsChris did an excellent job--professional, competent, customer focused.
Gene S | First ImpressionsLove this facility and all the staff that work here!!! Special group of folks that help and support!!
Diane B | Overall ExperienceEveryone was so sweet and helpful. Thank you!!
Diane B | First ImpressionsAwesome staff, very helpful! Has the right equipment for my needs.
Julio M | Overall ExperienceJoe was a great help and has been for equipment rental, as well
David A | Overall ExperienceVery easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience
JAMES G | First ImpressionsI don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.
Don C | Overall ExperienceGot a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.
Don C | First ImpressionsWe had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.
Thomas P | First Impressions3 years use. Awesome customer service. Exactly as advertised. Thank you.
Alan C | Overall ExperienceEvery person I dealt with was friendly and helpful. High marks to all for going over and above.
Scott E | Overall Experiencealex is a great guy
Andrew F | First ImpressionsGuy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.
Anna L | First Impressionsit was quick and easy to get signed up and put our items into storage
samuel f | First ImpressionsI really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.
robin G | First ImpressionsThe crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!
Sarah B | Overall ExperienceAaaa
Scott K | Overall ExperienceGREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.
Dianna D | Overall ExperienceThe staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.
Linda B | Overall ExperienceTyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!
Michael S | ReservationThe lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.
Pamela G | ReservationDefinitely recommend
Yordan D | Overall ExperienceAll around great .. good value for your money with a very friendly staff
Pepper R | Overall ExperienceAlex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.
David N | Overall Experience