Customer Reviews for U-Haul Moving & Storage of Lincolnshire

2,050 reviews

15948 W Aptakisic Rd   Lincolnshire, IL 60069

(224) 543-3093

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 543-3093

15948 W Aptakisic Rd
Lincolnshire, IL 60069

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
3.0

Provide better customer service! People working there are not nice to the customers. I was feeling guilty after I was extending my rental time.

Karol S. 
Rating:
4.0

All good

Mario M. 
Rating:
5.0

Great service and always have a trailer available and ready to go!!

JEFFREY H. 
Rating:
2.0

The representative, I ran into in the morning could have been little friendly. I wish I had opted for humanness option to obtain keys.

Yogesh C. 
Rating:
5.0

Customer did not leave a comment.

LISA Y. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Eldar S. 
Rating:
5.0

The worker was friendly and made it super easy. Overall, I was so happy with how efficient the whole process was. Definitely going to use again!

JACOB J. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Check in great. Explained everything well. Check back after the use of van was just as flawless. I would definitely use them again.

TERRY L. 
Rating:
5.0

Thank you

MIKE M. 
Rating:
2.0

When attempting to drop the U-Haul off the online drop of services weren't working. Went inside and the person helping was very rude, almost comically so. They did a lot to try and make me feel stupid and incompetent. They asked "what can I help you with?" I replied "I need to return a vehicle but the online service isn't working." The rep immediately replied "well I don't know your last name or vehicle size so I can't help you." I gave them my last name. They then said "well you aren't supposed to drop it off today, you're early. That's why it didn't work." I let them know I still want to drop it off. They then asked where the truck was parked. I replied "At the far end of the lot along the snow bank." They replied, "well the snow bank is really long, so where exactly is it? I can't find it if you don't tell me." I repeated "at the far end." Eventually, as we walked out they had a few interesting things to say about U-Haul....

DEVIN F. 
Rating:
5.0

The facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!

JOSE M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KHALID K. 
Rating:
5.0

I had a great experience. Very friendly, helpful and experienced staff.

BRIAN D. 
Rating:
1.0

Not a satisfying experience by any definition.

paul h.  |  Overall Experience 
Rating:
1.0

The customer service is incredibly bad! I definitely won't use this location again if I ever need to rent a truck.

ADRIAN M. 
Rating:
2.0

I’ve never experienced such bad vibes from a a a service person.

PAUL H.  |  First Impressions 
Rating:
4.0

I had trouble doing self check in, but the rep at the location was able to handle it for me quick and easy.

DENNIS W. 
Rating:
4.0

Owner coul be a bit friendler.

scott G. 
Rating:
5.0

Customer did not leave a comment.

TATE H. 
Rating:
5.0

Great people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!

dave b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle D. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Best location i have ever used.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Kingshuk M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALAN E. 
Rating:
3.0

It doesn't feel good to be next to a man who is smoking and inspecting the car.

Joohyun K. 
Rating:
5.0

Customer did not leave a comment.

IGOR F. 
Rating:
5.0

Customer did not leave a comment.

Gilbert E. 
Rating:
4.0

Had I been aware that there was a $50.00 charge for the furniture pads, I would have notified your rep that we did not need the pads since we had our own supplies. Thank you.

John M. 
Rating:
5.0

Customer did not leave a comment.

pete S. 
Rating:
5.0

Smooth transaction. Attentive sales agent.

OMER K. 
Rating:
4.0

The labor offer to help load was three hours late, causing a late return of the truck.

DAVID K. 
Rating:
5.0

This location in Lincolnshire restored our confidence in Uhaul rental stores. They were fast, courteous and respectful of the customer it serves in the business. 10+ Quite the opposite experience from the Libertyville branch on Rockland. In our business using moving trucks have we ever seen such a total lack of care, slow to action, and disrespect of the customer. Their motto is ‘whatever.' Thank you Lincolnshire Uhaul for great customer care.

Johnathan B. 
Rating:
5.0

Great workers. Always helpful and friendly. Used this location many times with ZERO complaints.

JEAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Justin was very friendly and helpful. I just had shoulder surgery so he attached my trailer to my minivan for me. Really appreciate the extra help

Josh N. 
Rating:
1.0

Worst Customer service, the guy that helped me was miserable, rude, can't even say good morning! He should work in a warehouse where there is no contact with public. Never again! Couldn't even tell him what I needed. How those ppl can keep a job, I don't get it!!

Martina V. 
Rating:
5.0

Customer did not leave a comment.

JACOB G. 
Rating:
4.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Convenient location big parking lot in which to turn around. I did not have to do a thing, I appreciate the trailer was hooked up and unhooked when I was returning the trailer. I have rented trailers in the past and never a problem. Nice selection of trailers and trucks.

BOGDAN P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
3.0

Hopefully theres someone double checking the contracts. I was charged $20 for gas and im positive i returned the rental with the same amount of gas, if not a little more. I will be calling regarding this additional charge.

CORENNA A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Good facilities, clean and safe... friendly staff ...can't ask for more..!

JOSE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
5.0

Location was great. However online checkin was slow and painful. Truck was old and gears were not changing easily. Taking reverse with such a long truck is very tough without a camera for a common drivers. I strongly recommend installing rearview cameras in the trucks

Prasanna G. 
Rating:
5.0

Customer did not leave a comment.

WILSON C. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
3.0

Rude staff don't seem to care about what they do

RICHARD H. 
Rating:
5.0

Nothing.

David A. 
Rating:
5.0

The UHaul employee's were very helpful on the return of the 20' Truck and cargo van that we rented. This location has major construction on going and these gentlemen directed us we're to park our cars and where we should drop off our truck after hours. Thanks.

MAUREEN H. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
4.0

Staff for both pick up & drop off were efficient, professional & personable While truck was basic & operation essentially self explanatory, I recommend staff consider assisting drivers to adjust side mirrors before leaving as side visibility is a safety issue

SHAHAB JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Moises L. 
Rating:
4.0

Customer did not leave a comment.

Rossana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyshawn D.  |  First Impressions 
Rating:
5.0

Easy to reserve, pick up, and very fast return and check out

JOHN T. 
Rating:
5.0

Maybe have some blankets to rent in the truck for covering delicate items.

EARL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Everything was awesome. Great employee.

ANGELO W. 
Rating:
2.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Mario R.  |  Overall Experience 
Rating:
2.0

Ease of use was great, but employees clearly are on drugs. Feel free to contact for details...

JANAR N. 
Rating:
4.0

Only thing was there wasn’t a elevator to carry things to the second floor

Keianna W.  |  Online Move In 
Rating:
5.0

Awesome experience. No hassle

TANNAVI J. 
Rating:
5.0

Customer did not leave a comment.

NEAL E. 
Rating:
5.0

The gentleman behind the desk was wonderful at check in and check out

MICHAEL M. 
Rating:
5.0

I had a wonderful experience. There is nothing more to improve. Thank you guys for your assistance.

ANGELO W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

The guy who helped me was friendly.

CASSIE R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

TATSIANA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

DEMI O. 
Rating:
5.0

u guys are doing already a good job

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

I go out of my way to rent from this location. Justin is a true professional that is always very helpful and easy to deal with.

STEVEN I. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELWILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

RAMONA Z. 
Rating:
5.0

Customer did not leave a comment.

BIJAN M. 
Rating:
4.0

Customer did not leave a comment.

CINDY B. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

TABATHA W. 
Rating:
5.0

I thought the guy that helped us what very friendly and helpful and you make it easy by setting up online. Very happy and will recommend.

William G. 
Rating:
5.0

Customer did not leave a comment.

MARUTHI B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
4.0

Is under construction so was far from clean but been there before and it's fine

RONALD S. 
Rating:
3.0

The parking lot was just about unnavigable.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK Q. 
Rating:
5.0

Customer did not leave a comment.

Akin A. 
Rating:
5.0

Customer did not leave a comment.

MAJID D. 
Rating:
5.0

Customer did not leave a comment.

Erica L. 
Rating:
5.0

Customer did not leave a comment.

PURNACHANDAR K. 
Rating:
5.0

Customer did not leave a comment.

Louis D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jenny G. 
Rating:
5.0

Great U-Haul rental. Very clean cargo van and like new dolly. Staff at the Lincolnshire, IL location was excellent. And the building was clean, bright and spacious. Also, a great place to buy all your moving supplies at good prices. Highly recommended. I hope never to have to move another friend (I have done it 8 times already!) but if I do I will again use U-Haul.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Robin A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyle E. 
Rating:
5.0

Great experience, thank you!

SARA V. 
Rating:
5.0

Joe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.

Ricky L.  |  First Impressions 
Rating:
2.0

Equipment was in excellent condition. Employee was rude and quoted a wrong price. Consistently interrupted while I tried to ask clarifying questions and was irritable throughout our interaction.

ADAM CHRISTOPHER H. 
Rating:
5.0

As I'm not one to leave feedback I felt recognition should be given: I have had many local rentals and storage units at the Lincolnshire location for years. The salesman Christopher has consistently went over and beyond when I've needed assistance as well as his interactions w other customers as well. It's refreshing to see a young man be so passionate & enjoy his job. Also while I returned my truck I did share this feedback w the manager. Kudos to Christopher!

DELANIA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

I think Joe is fabulous and went out of my way to direct my hitch installation to him when the time came.

fernan M. 
Rating:
5.0

Nice, informed support from your team. Much appreciated. Thanx Dave

dave b.  |  First Impressions 
Rating:
2.0

I reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn’t mean you get it. It’s first come first serve. I said well I am paying $10 more a month for that selection. He didn’t give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.

Brandon L.  |  First Impressions 
Rating:
5.0

Worker went above and beyond helping check me into the locker and figuring out which was right quickly.

David D.  |  First Impressions 
Rating:
5.0

Did not catch the guy at the front, he was not a manager, but he was absolutely great.

jenna d.  |  First Impressions 
Rating:
5.0

Joe was wonderful and made the whole moving process much easier.

Kathleen L.  |  First Impressions 
Rating:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Rating:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Rating:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G.  |  Reservation 
No reviews have been submitted for this location.

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