My truck stalled twice the breaks were bad. The truck smelled of smoke
Passion H.Customer Reviews for U-Haul Moving & Storage of Linden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a strong smell of cigarettes.
Yesennia T.First I had an appointment for 8:00 pm and when I arrived there was no key in lock box. Called in customer service 24/7 and I explained what happened after 35 minutes they hanged up on me. Called back in the lady told me that the store would open at 7:00 but it only opened at 8:00. Really frustrated with U-haul at that particular location because it was so complicated to get that truck out of that lot. Unfortunately will not recommend this location to friends or ever rent an equipment there again. They need to pay more attention.
Humberto F.Good company
Agustin P.Have what i reserved. I requested 6*12 with ramp and when i arrived it was a 6x12 without the ramp!
raphael M.Not over booking and charging for equipment that was no longer available
Odalys C.Make sure the wheel alignment and steering wheel are good.
Ziomara D.Not lie about gas usage, if I used less mileage than estimate how to do determine i used that much gas the price change and I will be disputing it 108 to 144. I never had this issue at the other U haul I use yearly. First time using and its a scam
tanisha F.A speedier notice of when a U-Haul location is closed. My location was switched from Edison to Linden 1 hour before pickup. It was such short notice, and I wish I had more time to process it.
Mojisola O.The customer service is terrible. I was really n hold for over 30mins. They supposed to do a call back which the did 45mins later. And I was still sent to voice mail.
Hector R.Great service and great equipment
MAIKEL A.The staff there were excellent-friendly, helpful, efficient.
timothy H.Dax Alvarez
DAXFRANCOIS A.Everything was straightforward and to the point. Although I didn't make an appointment. Staff was extremely helpful.
Jesus L.Pick up location was fine. Trailer wheel locked up. Tow truck driver UHAUL sent was extremely unprofessional. He called me an ass**le after I pointed out the way he hooked the chains from his tow truck up would likely damage the trailer brake lines. He threw the chains on ground and had a temper tantrum. Completely unprofessional
Charles P.a lot of hidden costs
gene L.I always go to this location, staff very helpful & friendly Highly recommended!!
Allen N.The team was awesome and very approachable.
Nnamdi A.Great trailer. Nice workers at the facility and really helpful. Thanks U-haul
HELMER A.No comments necessary Tracy was excellent even though he was working alone great service I use U-Haul often thank you
LEROY H.Online phone pickup is problematic, had a quirk and from the original pickup time 7am, after waiting for a rep off hours and getting the issue resolved, I didn't get access to the vehicle until 8:45am
JOSEPH B.The woman at the front desk was very respectful & efficient
RASHEDA W.I'm recommending
Genaro C.the moving guys you sent were great your wed site was terrible and no one answers phone at moving guy site call 6 times had to pay guys in cash
James F.It was not clear how to handle tolls. They told me that NYC is cashless and they charge Uhaul who will charge my credit card but not was not accurate.
jennifer R.Overpriced
Gabriella O.Great service all the way. Thank you.
Davi B.Over charged for gas â›½ï¸ I filled gas upto level when I rent truck then also they charge for gas.. when I went to return truck the accociate never bother to check truck or never gave me receipt just said good go no need to anything then charge Mr for gas.
Himanshu P.Terrible customer service and dishonest people at this branch. I was overcharged me by almost 200 dollars and I've been trying to get ahold of the GM Wilson to no avail. I will never be doing business with UHaul again thanks to the people at this branch and I will be escalating this issue as far as I can take it to make sure whoever is responsible for this miscarriage of customer service to be reprimanded and dealt with accordingly. This is wrong. Never again.
Wesley W.Always courteous
ALFRED C.Staff was courteous and professional, the vehicle was clean, no complaints there, a few free mileage would be good, not a deal breaker though, it would just be a nice jester.
Earl M.Tener alguien que hable español y ingles en esa tienda
David C.Good service
Walter T.When turning in the truck your staff members should follow suit as others have done previously and walk you to the truck and check all that needs to be inspected prior to instead of being so Ozzy and telling you that they take your word for it . I had to personally ask one of the guys to come out and check the gas and the fact that there were two men in staff sitting behind the desk doing nothing at 3:10 pm this was very unprofessional and pure laziness ! Secondary when I asked him (Gabriel) to then check the back of the truck to assure that it was up to par again he responded with that he would take my word for it hence leaving me to take pics of it for myself upon return prior to turning my key to him and his work partner . Not the way a business or professional should handle things. Especially when they were not busy at that point ! No one was there nor were they doing anything but chatting with one another . I have never been disappointed with this location before but this last time left me with a bad taste in my mouth, didn't feel I was charged properly hence the time before I went to Staten Island and back and paid MAYBE $20 more if I recall correctly .
JorgeF H.Everything was fine
Mauro B.Not applicable
Manuel E.Person on the was excellent and also the person was excellent when I pick up and drop off
William H.Improve the app ui/ux, experience is horrible
Christian C.Love it thanks
wadner J.Muy profesional y amablemente
Wilfredo M. | Overall ExperienceDoors locked after hours and they did not provide a key or code I had to rent a hotel and wait till the next morning. Staff rude and disrespectful. Units smelled like dead rats or dead animals. no room to park truck and move items out of units.
Cliff M. | Overall ExperienceThe team that runs this U-Haul are truly amazing ! Very friendly and very quick to help !
Romina S. | Overall ExperienceGood costumers service
rafael t. | First ImpressionsNone
larry b. | Overall ExperienceI will never recommend my friends/ family to uhaul @ 1440 Edgar road because on numerous occasions i reported my items in my unit was damaged from the rain. The issues was never repaired.
kimmie b. | Overall ExperienceIt was the worst experience ever. I reserved online and when I got to the store these 2 very unprofessional employees told me that they overlap my reservation and they didn’t have anything.
pedro d. | ReservationPlease fix or update the computer system at the store as it delayed customers' reservations to get processed. It happened to a custumet who reserved a moving truck. It took about 30 mns to get service
gusty w. | Overall Experience