Customer Reviews for U-Haul Moving & Storage of Linden

The people and the store is excellent! Easiest rental I've ever had! Absolutely using them again!

Everyone was super helpful from start to finish with the rental , would def rent again from this location.

Very happy and satisfied customer with the service.!!!

Need more than one service agent at the counter.

The odor in the vehicle of Marijuana made me so dizzy. The smell was strong.

Manager at linden grateful person,explainin thanks Dan

Check engine light was on, otherwise no problems. Friendly and knowledgeable staff.

Nothing. "if it ain't broke don't fix it"

Muy buen 👌 servicio al cliente 👍

accurate mileage. The mileage on the paperwork/contract were different, therefore I was charged for miles not used

We were scheduled to pick up a 26ft but the person didn't return it on time. They called and asked if we could come an hour later. When we arrive truck still isn't there so they have us 15ft truck. Which now we had to make two trips and incur double the charge for mileage. Which we wouldn't have had to do if we had received the truck we reserved. We should not have gotten charged for double mileage. This is uhauls fault. Then we receive the truck start to load it and notice there was a lot of yellow oil on the floor of the back of the truck. Complete inconvenience and we had to clean it up and lay blankets down so we don't mess up furniture. We then had to throw the blankets away once we arrived to our destination. Overall I would rate this experience a 1. I am not happy with my experience and will be contacting corporate

Fast and easy process!

Nothing everything was smooth and great just have more pickups available!

Waited in line for 2 hours to pickup reserved truck. Gave us the vehical that was showing sign of service requires for air bags. when returning even worst exp with receiver, asking me why servie air bag sign is there?

Nothing I can think of

One of the tire straps on the trailer was missing the part that feeds into the ratchet rendering it useless. Had to run out and buy some tie down straps since we didn't notice until we got to pick up the car 3 hours away). Cost me an extra $25.

Fast and easy to return a truck.

Please be advised before I had moved the truck an inch, I verified the mileage and found there was an error. On the contract the mileage read 48756.0, but the actual mileage in the truck read 48760.0. I immediately notified the female employee and she stated she will adjust it. I returned the truck with the ending mileage of 48810.0. I again asked the female employee if the correct mileage was updated and she stated, "yes, I have updated the correct mileage". I was overcharged, I sent an email stating this issue and attached pictures for proof and no one has contacted me since then.

I love this location, they are always very receptive in what I want and provide everything I need.

I've booked a reservation for 24 hours with 30 miles included but the uhaul location in Linden claimed there are no 24 hour reservations in NJ and instead expect me to drop the vehicle back in 4 hours. He was so rude and doesn't really know how to talk to customers. I had to change my plan entirely to accommodate the change and returned back the vehicle by 9.30 PM. It appears to me that the vehicle was overbooked, this is my uhaul ride and it turned out to be terrible experience, sorry.

Daniel was great

Very friendly and Great customer service.

Really not surprised by all the negative reviews about horrible customer service. The two girls working there are rude and unprofessional.

Keep my name out e alert for no reason

A little confusing when you return truck after hours doing it online Don't think a lot of people can get it

They over over charged me and bad customer service

The entire experience was horrible. After calling me two days before my pick up, I arrived at a new location after paying $20 in an uber to find out they did not have a truck for me. Spent an hour at the location to be told I had to pay to take an Uber to Linden paying another $20. I reserved a one way renter but ended up having to drive back to Jersey from Maryland. Spending an additional $30 in tolls, $60 in gas and $70 to take a train back to Maryland. I WILL NEVER USE UHAUL AGAIN.

Hice una reservación para un truck y al momento de recogerlo no estaba disponible. Tu ve que tomar una van como última opción

Customer service is disgusting

Please advise customers not to tie knots in the front wheel hold down on the auto transport

Costumer Service horrible, attendant was talking on the phone and she was no concentrated on her job. No the correct truck. Waiting 35 minutes at dropping off Very very disappointed again

Everyone was very friendly and very helpful. Answered some of my questions and sent us on our way.

My original contract was broken. We did not receive the truck we reserved two weeks from the dates we needed the truck. Called corporate to reserved the rental. Spoke with a human. Received my email confirmation. And still, you got it wrong. Needed help. Was lied to when I rang corporate again. Received no assistance, support, help. We were literally stuck in the dark, outside with our belongings. I will never use u-haul again. And I will be writing multiple reviews on my hideous treatment and terrible experience. And all I have to do is tell the truth. Your customer service is absolute trash.

Good Service

Speed on service

They need more personal in the place

Corporate changed my pickup location and nobody notified me. The Scotch Plains location (where I made the original reservation) employee was a complete asshole, mask below nose, couldn't be bothers to get his ass out of the chair to even help me.

Came up and rep took care of me.. upon my return, rep took care of me.. the reps were courteous and professional.

I left my EZ pass in the cargo van. Could not reach location so I had to call Uhaul and wait on the phone and they were also unable to get a hold of the Linden location so they she a message for the general manager and I have not heard back.

Turned in van on the day it was due handed in keys and everything and was called the next day stating that i did not return the vehicule which was very unprofessional

The gentleman at the front was super kind and informative

I don't think most it was anything at your end. The service with Verizon has been crap for the last 3 weeks, and it took me almost an HOUR to check my vehicle out on the app/website. The only problem was that my reservation was at 8am, and at 8:05, it wouldn't prompt me to my lock box access. I needed to wait until someone got into the office at 830 to resend me a link, and even then it took a while to work.

Everything was great and everyone was professional.

The vehicle had smell of marijuana along with the ashes as well. I have rented from this location on many occasions in the past and that's the not what is expected.

The team that runs this U-Haul are truly amazing ! Very friendly and very quick to help !

Good costumers service

None

I will never recommend my friends/ family to uhaul @ 1440 Edgar road because on numerous occasions i reported my items in my unit was damaged from the rain. The issues was never repaired.

It was the worst experience ever. I reserved online and when I got to the store these 2 very unprofessional employees told me that they overlap my reservation and they didn’t have anything.

Please fix or update the computer system at the store as it delayed customers' reservations to get processed. It happened to a custumet who reserved a moving truck. It took about 30 mns to get service