Customer Reviews for U-Haul Moving & Storage of Little River
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Little River
Debra J. on
Great facility
Christopher M. on
Nolan was very courteous and I would definitely use this location again when needed.
gregory b. on
This reservation was the biggest pain in the ass I have encountered.I needed a truck and trailer for the same day I was told the trailer wasnt available at the location I wanted so they moved both reservations to where the trailer was without telling me which was 20 miles away . I didnt find this out until i reached my chosen location and to my surprise they had the truck and not one but two trailers.why couldnt they have gotten this right on the first reservation? I will give the little river office credit they gave me a bigger truck to make up for the confusion. While moving i get a cal from the 2nd location asking if i still needed the truck for 1 day and the trailer for 2. Tak about lack of communication
PAUL B. on
The only complaint is only having 1 month rentals. Sometimes we only need 1-2 weeks?
George W. on
I don't think you can improve what don't need improvement, everything was good, thank you.....the Wertheimer family..
Daniel H. on
A well-run efficient, facility. Krysten and staff were very friendly, competent and accommodating.
David T. on
I rent the truck at 7:44 pm, I have 24 hrs I bring it back at 5:55pm and the person wants to charge $99.00. Plus he told me I need to bringing back in the same location (15-16) miles to my house when I have a place close to my house, I don't understand that because I think I can drop off the truck on another place if they accept Uhaul truck.
john s. on
They were absolute professionals ,,,a credit to U Haul
Sharon V. on
The entire staff was very friendly and helpful. Great customer service.
janet p. on
great people to work with 😁
timothy c. on
Always friendly service. Well always use this office for any hauling needs.
Jack r. on
Great service
richard s. on
Good equipment. Good service.
MICHAEL R. on
Everyone at this location is very professional and helpful
Pamela P. on
We have rented twice over the past month and every time we arrive they don’t have the truck we reserved. I understand things happen but twice in 3 weeks? The worst part is we plan for something specific and they upgrade our truck but that doesn’t work for our needs. We end up having to take it because we don’t find out until the truck is brought up to us “after” we have already paid. I call and confirm prior to arrival and they still don’t have the truck available that we reserved. It’s been a very frustrating experience needless to say. I don’t understand how when we reserve weeks ahead that the truck isn’t available and why they don’t let us know prior to paying.
Derek W. on
The truck made a lot of noise on the left from the tire need to retire that truck
JOHN L. on
Very professional
Joan K. on
We used the after hours drop off
VINCENT W. on
Both drivers who dropped off and picked up the U Boxes were terrific. The manager at River Hills SC Kristen was wonderful and should be commended by U Haul for her professionalism.
tommy r. on
Rats destroyed my mattress and my furniture and I had to throw hundreds of dollars of my stuff away. Not happy
BLANDON R. on
All the service is great
Al W. on
very satisfied with the service and the staff was very friendly.
louis c. on
Very professional staff From start to finish a class act all the way
Ben R. on
Thanks
Smith U. on
Very pleasant to deal with
Deborah B. on
Keep doing what you’ve been doing.
Steven T. on
Nolen and Candy were extremely friendly and helpful in our move to Little River. Storage unit rental and equipment return was quick and painless. Thank you!
Candice B. on
Absolutely the best location on the map. The manager is top notch. She goes above and beyond to help her customers.
Linda P. on
Very good customer service staff.
David B. on
Great job, very quick dropoff
robert h. on
You need a bigger parking lot
Patricia J. on
No suggestions for improvement, excellent service. And Brandon went above and beyond and was so helpful.
john m. on
The guys who waited on me were awesome
Earl M. on
Very busy and only one person at front desk. Was a traffic jam in parking lot, and no one helping returning or new rententals where to park.
Dale T. on
its really nothing to say but keep up the good work.
Edward W. on
This is the second time we have reserved a 4x8 trailer well in advance at this location and had to pay and settle for a 5x8 trailer. This time we were given a discount, but still had to pay more than for the 4x8.
James R. on
Always friendly and helpful. Wouldn't go anywhere else. Thank you
Bruce H. on
excellent customer service by the pros in the Little River Uhaul facility. I would never go anywhere else
Valerie C. on
Excellent, secure facility, reasonable rates, and friendly staff. I would 100% use it again.
Doug A. on
The staff went over and above to meet my needs. Thank you for your help to make our transition less stressful!!!
CAROL C. on
The lady who waited on me continued to wait on others in between causing me. To wait even longer
Hannah P. on
Best Staff Ever!!
wes a. on
15 foot unit drove, and performed as expected. However, the morning we were due to return unit, it would not start, due to an intermittent neutral saftey switch. Towing company had to come out to our house. Thankfully, we were at our destination.
Tom E. on
The experience went very smooth. They had a problem with the automatic gate the first few days but kept things secure while it was being repaired. A positive experience overall.
Vance S. on
Excellent, friendly customer service. Equipment was clean and well maintained (e.g., new tires on trailer). All around good experience.
Larry Y. on
smooth as silk! no problems what so ever
haralabos s. on
Too expensive for three hours 60 miles
Corey R. on
They always have something available and provide the best service!
Rebecca L. on
Overall a very good experience.
Darren A. on
Everything was great at this location other than there was only one person working and when he was on the yard putting things up there was no one in the front office and we had not way of getting in touch with the only worker. It took about 15 minutes before he came back up to the office. He was a great and very helpful, but just had too much to do on his own.
Scott C. on
The uhaul app was very aggravating to use and was designed to make pickup easier. It took multiple tries to get the truck booked and then you guys changed the location. Had I known that was where I had to pick it up I would have used Budget
Corey R. on
Everything was great and I will be back again!
BILL L. on
No improvements necessary at all. Very Professional and friendly experience.
TRAVIS B. on
my boxes had lost items and i have had a horrible experience dealing with uhaul about it, the box showed up with a broke lock and some of my items were not there..... wow!!!!!!!!!!!!!!!!!!!! nobody informed me that my box was broken into, wow!!!!!!!!! 7000 dollars i spent with uhaul, wow!!!!!!!! very disappointed,
Nicole M. on
How could you improve on Candy and David’s customer service? This was a completely unscheduled need for a trailer. They could not have possibly been more helpful or accommodating. They were so warm and friendly. They truly went above and beyond to be sure we got home safely. This location, and these owners, should be the mandatory training center for all franchisees and employees. Will stop by just to say hi next time we pass through Little River just to see them!!
Joe T. on
They open early and close late and are super friendly and professional Highly recommend!
MAXINE P. on
Friendly staff.
Paula S. on
Nothing
Mitch L. on
Great experience
Silvia D. on
Very professional and helpful staff to say the least.
Deborah M. on
Great customer service
Roland M. on
I had a good experience using the U-Haul Storage in Litle River SC. The young lady at the desk had just finished having to deal with an abusive customer who had a dead CC. Despite that she was great
Larry M. on
The personnel were courteous and helpful. The van, pads, and hand truck were all very clean and made the move much easier. Thank you U-Haul of Little River SC.
GILDO F. on
Trailer just needed a sweep job. Other than that everything went great.
Robert E. on
Easy peesy!
Janice P. on
The staff is always very nice and helpful! We rent either a van or a trailer for home improvement supplies when needed. Thank you for the convenience.. Janice Perry
randy s. on
The broken gate and being open all day allows people to access the facility who should not be in the storage area. With that said I am sure the office personnel kept an eye on things through cameras
Daniel L. on
Efficient check in and check out.
Mark B. on
The staff helped me with a burned out fuse for my trailer lights. Outstanding help and service. Will continue to support this location, spread the word. Thank you! Mark Brandt
John C. on
Had called ahead for a truck, explained we were moving a 3 bedroom house and wanted to do so in one trip due to distance. Expressed a 15 foot truck would do the job. When we got to the facility to pick up the truck, on the board it indicated a15 foot truck would move a 2 bedroom apartment, also, the fellow working said 15 foot would not fit a 3 bedroom house but there were no other trucks at this time.. We had already set the day to move and no other trucks were available. We could not fit everything.
james b. on
nothing/
David L. on
Wrong email address.
Richard E. on
Excellent service very professional.
PEter W. on
Everything was fine besides the hidden fees... like the trailer rental I paid for 5 days I did not need it and continuously asked for trailer and u-box to be picked up from my NYC location... hidden fees I mean (1) the trailer rental (2) the "moving help" which I did not request! I paid for me to fill up u-box in NC then asked for the u-box to be delivered to NYC...I was charged another unexpected$168 for the unix to be driven 5 miles from Flushing queens to Bronx Ny... unacceptable! To be clear everything was great dealing with the u-haul company in south Carolina but as soon as my u-box reached NYC my experience did a 180°... terrible! Also to be clear the young man who dropped off and picked up my u-box in NYC was an absolute gentleman... the hidden fees is what got me, delivery and trailer rental... it should have been included in total price... u haul just lost a returning customer! Total Bullshit!
Paula W. on
I have always liked the customer service here excellent place 👍
William A. on
This drop off location was what we anticipated. Quick & easy - no issues
Tim E. on
We checked online at 3 locations...the 1st stated the locations had what we needed, but in fact they did not, hence why we had to go to 3 different locations.
Cynthia N. on
Very friendly staff. A great experience.
Tina D. on
Miss candy was a great lady and helped me thru it
Jennifer L. on
Online self check in is a bit of a pain. I still prefer to work with a staff member.
Dindy M. on
This is my third time to use this location. Always friendly clean and efficient.
Anne G. on
Very fast turn in, both women where great!
Jim S. on
Truck was leaking transmission fuel.
micheal d. on
Very easy to do and easy return
Bradley R. on
I cannot think of anything.
Billy W. on
I spoke to the representative, Iactually left to Dolly's on the back of the truck and 3 blankets will not be able to pick them up until next week Tuesday....thank you again Billy Williams.
Thomas T. on
Very satisfied
sherry t. on
Best storage facility we have ever used...clean, easy to work with, equipment available and friendly.
David P. on
Kyrsten provided clear and concise professional attention to addressing my situation, which was greatly appreciated; I look forward to using the service solutions that U-Haul, Little River provide.
Anthony V. on
Awful place. This facility needs to be closed down immediately. Inept management and customer service. Had 24hr access and did not receive it. Gate constantly inoperable. Trucks blocking gate.
sandra p. on
They did "bait and switch" on me. I tried to rent a 10 foot truck from a U-Haul 1/2 mile from my home in North Carolina, however they didn't have the 10 footer, but said they had a larger truck I could have for the same price. I only needed the truck for a couple of hours to move a couple of household items..I then received a call from U-Haul and they had a smaller truck at another location, in South Carolina. I fell for it and wound up paying for a lot more mileage than necessary. Please don't fall for this as I did. I'm a Senior and I guess your never to old to learn. Very Unsatisfied customer.
kevin b. on
Chelsea is awesome
jason g. on
Charged my bank 115$ and has not refunded my account. I call the office and they say it can take 30 days unacceptable!
Linda J. on
Your personnel are always professional and courteous! Thanks!
Benny F. on
everything went perfectly !!
Mark H. on
Far as I am concern nothing has to be done, employees were great and the 26' truck drove great.
Booker B. on
Can't think of anything that would'v made it better.
Karen W. on
We used a ubox to move my mom here from oregon. The only issue was that a rat got into her things somehow and chewed up some boxes.
carrie b. on
Friendly
James E. on
Very busy and somewhat hectic but not a problem.
Robert T. on
Good people
Eliot G. on
Tail gate to heavey and was not told. I Leila ook elsewhere if I need another motorcycle trailer.
YOLANDA N. on
reserved the Uhaul truck at this location a month before pick up on Feb 28 around 12 pm. Got to location did not have my truck it was at another location 8 miles away went to that location and it was closed Back to Little River Uhaul got very angry at the the employees Finally after two and a half hours they got me a truck from somewhere else They compensated me with an extra day to drop off vehicle and money off the rental price The woman helping was trying very hard to help me.I had 2 people waiting at the house helping me with loading the truck.It was an inconvenience but at least they tried to help the situation.
vincent d. on
Best location I’ve been too easily
Larry P. on
Sux
DAVID C. on
Very pleased with the staff and facility. I would definitely use this facility again!!!
rodney e. on
Everything was good.
Cynthia S. on
Nolan went above and beyond to help! Really appreciate that so much!
Margeret B. on
Thanks for your facility. No complaints about anything. You do a great job !!!
Stephen F. on
great
David F. on
The folks at 3195 hwy 9e are top drawer.I trust them because they get it RIGHT!
Bob And Beverly S. on
A great help and great people
eric t. on
I will NEVER use Uhaul for anything ever again! Found a mouse made a home in my sons mattress and I had to throw my furniture out because it was all mildewed. Uhaul would not help at all!!!!!!
Paul E. on
Always a pleasure doing business with Uhaul
Joe M. on
Very pleased!
NANCY H. on
Donna was always great to deal with, efficient and friendly. Very clean and secure storage units.
Felix F. on
Very professional,yet very friendly
Jim O. on
I was very well pleased with the unit and the staff
Larry P. on
Everything was fine except the mileage fee of .69 is just out of line. I will just have to do more reasearch. I have a storage unit and soon want to move my boat to your property. Truck rental out.
Felix F. on
Very impressed by the well maintained and extremely clean storage area and surroundings.
Ancil H. on
Candy did a great job!
Lori C. on
Extremely efficient and friendly staff when I needed it most
francisco t. on
Donna provided excellent and friendly customer service. She helped us right away and went over and beyond to help meet our storage needs.
RICHARD H. on
Clean, secure, friendly competent staff. Thanks
Louisa R. on
Great experience! We would use them again !
michael b. on
The storage units are clean and safe. The staff was very helpful,
Randy C. on
We stored our belongings here after our house was flooded from hurricane Florence. We're very grateful to the staff at UHaul for helping us during this difficult time. They were friendly and helpful.
ELEANOR R. on
I have never had the pleasure of dealing with such TOP QUALITY,CARING people before. It was truly a pleasure doing business with U-haul of Little River.
Anthony R. on
Nothing
Roma M. on
Excellent staff. Professional and helpful
larry g. on
I stored my camper here, the spaces are two small, had trouble getting my camper out, the place I’M in now is 100% better than yours.
stanley l. on
No additional comments
Charles S. on
Hard to get out of parking lot on hwy. 9
Lori C. on
Quick and efficient friendly staff
James P. on
Very nice people and place to do business
Robert D. on
you need more room but overall excellent Thanks
alex w. on
Every0ne Was very helpful. I will recommend and will go there when I need U Haul. Thank You.
richard a. on
Everything was great
David D. on
Great people to deal with could not b any better
B S. on
By far the best in Myrtle Beach & North Myrtle Beach area!
JAMES B. on
Very pleased with my storage and the staff.
B S. on
Definitely the best in this area.
Robert A. on
Great Service, very friendly and professional.
ROBERT MICHAEL W. on
Made reservation showed up and was told wasn’t available storage bin and rude help won’t come back again
Andrew C. on
Excellent service
B S. on
This definitely is the best self storage in South Carolina. Great staffs! However, the cost is too high.
Lee K. on
Kristan and Nolan were great to provide assistance.
Joseph B. on
Nice People
Robert A. on
Sunday, people just kept coming in, around10 people in all. The poor women behind the counter was all by herself. She did take everyone in order and did a great job getting everyone on their way!
George A. on
Very pleasant and helpful staff at a good price
Swakeem C. on
Nice staff, always friendly and really helpful. They made sure my move in and move out was successful! Thanks again! The manager and “Big Mama” were my favorites!
Deanna B. on
Awesome!
Vincent P. on
The the office staff and delivery staff was the best to work with.
David R. on
Na
David D. on
All the people very great and very helpfull
G Frank L. on
Super
Andrew C. on
Great service
Robert L. on
The office staff were friendly and knowledgeable and made all processes easy. A very well kept facility.
Dolores G. on
I had a U Box delivered to my new address. They delivered it a day earlier and picked up the following day. Thank you!
David J. on
The people was very friendly and accommodating. I will be bringing my boat again next year for the summer. Very convenient.
Jeanalie S. on
Krysten very professional and patient. Could use a little help with organizing tasks to streamline duration of visit. She is excellent representative for U-Haul
debra k. on
This facility and its staff is exceptional in every aspect and I would recommend no other. Thank you all, for making me and my possessions feel valued and safe for over a year! Much appreciated.
Charlene S. on
Ms Donna was great
becky p. on
So easy and convenient. Nice and courteous staff.
dan a. on
The staff was extremely helpful in assisting my needs at your facility. It was one of the best experiences i have ever had working with a company. I am recommending U-Haul to all my friends.
GEORGE C. on
Highly recommend U-Haul Moving & Storage of Little River!!! A+++
Eileen M. on
This was my first time using U-Box delivery....moving 1900 miles....cross country. From the beginning to the end....100% more than I expected. Thank you to all!!!
John S. on
Accessed my convenient unit on numerous occasions over a 4 month period with no issues. An employee even allowed me in shortly after closing one evening for a quick pick up - greatly appreciated.
Marcia C. on
Excellent facility. Staff is knowledgeable, kind, helpful and friendly.
PAUL L. on
The staff very helpful and extremely polite.
Wayne B. on
Thanks