Customer Reviews for U-Haul Moving & Storage of Little River

3,603 reviews

3195 Hwy 9 E   Little River, SC 29566
(E of HWY 31 on HWY 9 Next to the Car Wash)

(843) 399-4777

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(843) 399-4777

3195 Hwy 9 E
Little River, SC 29566
(E of HWY 31 on HWY 9 Next to the Car Wash)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

When I rented the storage unit 7 years ago it was within my budget. The rental eventually rose to the point that it was not worth the value to me.

FREDERICK K.  |  Overall Experience 
Rating:
5.0

Nolan and the lady at the front desk I didn’t catch her name were AMAZING… everything went very smooth. I will definitely recommend to others. I appreciate you both thank you so much.

jeannette l.  |  First Impressions 
Rating:
3.0

The steering on the truck was very worn to the point of being a safety hazard

mike J. 
Rating:
5.0

Great customer service

Milton S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Barry J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

JERAMERICHMOND C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

We stored our vehicle for several months, over several years and always found it in good shape when we returned to pick it up. The facility is very secure and even though, one year, there was extensive flooding in the area, this facility was safe and dry.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D.  |  Overall Experience 
Rating:
5.0

Moving is a stressful experience. Period. My experience with Uhaul van & storage was over-the-top amazing!! Highly recommend using Uhaul.

Pamela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

jan F. 
Rating:
4.0

Customer did not leave a comment.

paul W. 
Rating:
3.0

The trailer was dirty. I had the equipment for 2 hours and never used it. Returned it clean and location refused to give me a partial refund. Disappointing

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Kristi G. 
Rating:
4.0

Customer did not leave a comment.

larry H. 
Rating:
5.0

The website would not upload the photo I took of the truck.

James C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Customer did not leave a comment.

ANGIELEAN C. 
Rating:
5.0

Super helpful team, seamless drop off. Great customer experience.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
3.0

Customer did not leave a comment.

AMY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bettina K. 
Rating:
4.0

Every time I drop off it is a hassle they always say j xsn drop off nearest location. I got red flagged once for not dropping off where they said and now this time I dropped off Sam place snd on Saturday than On 7 get Text to stop off somewhere else and the place I dropped off no longer accepts them. Well it had a uhaul drop off box so husband out paper work in box and drop trailer there

Fonda J. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
4.0

The truck was not clean at all and stank of cigar smoke. Staff were very good and the entire process was very easy and pleasant.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
2.0

I’m retired and money is tight. I was able to get my things out of your storage to save money. I only used 4 days of the month but U-Haul would not refund any of my money. This ended what was a great experience badly.

patsy t.  |  Overall Experience 
Rating:
5.0

This location is without a doubt top of the line - professional facility, professional and efficient stall, great communication to client and well maintained trucks.

John W. 
Rating:
5.0

Customer did not leave a comment.

Corwin M. 
Rating:
5.0

Stored some antiques in the climate controlled section for a extended period of time while overseas, perfect condition when I returned. The staff were always friendly and helpful. Would definitely recommend the facility.

CRAIG R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

William M. 
Rating:
4.0

The item I requested was ready when I arrived

larry H. 
Rating:
4.0

Uhaul rep put down the wrong drop off site which caused un-needed confusion.

Randy E. 
Rating:
5.0

Clean, safe, and well managed. Good place for storage inside, parking outside, and truck/trailer rental

John A.  |  Overall Experience 
Rating:
5.0

The call I received from employee Nolan in regards to a van that had been checked in in my name over 24 hours prior to the call was decidedly unprofessional.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Jack E.  |  Overall Experience 
Rating:
5.0

I reserved a hand truck but there wasn't one available when I picked up the truck, so I had to buy one.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Can't think of a thing to say here. The people at the service counter have that good old southern warmth.

John C. 
Rating:
5.0

Everything was fine I really enjoyed there service .

antrea L. 
Rating:
5.0

Used many times and great place

William B. 
Rating:
5.0

Friendly, Fast and available right away

John W. 
Rating:
4.0

Exterior door to the climate controlled storage did not have a working lock although key pad is there. My only suggestion is to get that fixed to add that layer of security. Otherwise appreciate the folks working here including the manager. Always a good experience renting a van or truck or storage unit.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Joanna C. 
Rating:
5.0

They accommodated me super quickly, as I needed a truck on the fly! Everything went great and I was super excited the return was so easy!

Annie T. 
Rating:
5.0

The manager and staff were friendly and very helpful. Thanks a lot

Chad G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam T. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

andrew D.  |  Overall Experience 
Rating:
5.0

My experience was excellent. I had to change my pickup date numerous times and it was no problem at all.

william W. 
Rating:
4.0

This was by far the best trailer I have ever rented from uhaul. Apparently newer with good rubber. I see a Demco hitch and assume they built the running gear. I have owned 10 Demco trailers over the years as equipment haulers and they know their business. 1300 miles in 2 driving days and equipment was flawless.

Gary R. 
Rating:
1.0

No one showed me how to open gate or storage. First unit was locked & taken by someone else. Then I was charged more after being told I could change drop off location without a issue

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

To be able to drop the equipment off at the same location we picked up from...

Walid Z. 
Rating:
5.0

Customer did not leave a comment.

arthur P. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
4.0

Nice friendly staff….parking for customers is tight.

JAMIE T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Everything was all good

ANGIELEAN C. 
Rating:
5.0

You did everything great. Excellent service.

James K. 
Rating:
1.0

the people at location were professional and nice. Gas gauge on truck is not working properly. i picked up truck and there was no parking to leave personal vehicle as storage units took up most of property. the attendent advised i had to take personal vehicle even though i was returning truck to same location

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Nothing I can think of at this time!. Service was EXCELLENT! Sammy was very personable and helpful from start to finish. He helped me get a new storage unit and check my equipment in quickly and easily,

AMBERLEE L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I love these people as I remember each of their names because they are so helpful and accommodating. We have used them at least a half of a dozen times. I say why buy a truck when they are right in our neighborhood and no insurance to pay.

linda J. 
Rating:
5.0

This is the second time I rented a trailer. Nothing short of excellence from your staff their. Let them know their doing a great job. They go the extra mile for U-Haul. Thanks

John R. 
Rating:
5.0

Customer did not leave a comment.

RONALDO O. 
Rating:
4.0

Customer did not leave a comment.

OBrien W. 
Rating:
5.0

What an exceptional facility! Very upscale and managed by a staff who knows what it means to have pride in their business and customer service. I recommend it highly. Nolan is an astute business manager and pleasant to work with.

nancy c.  |  First Impressions 
Rating:
2.0

Woman and guy behind counter never look at you when speaking to you. Pointed to the vehicle out front and said there it is Windows dirty, air tool left inside along with previous renters personal keys. These people know nothing about customer service and need to be terminated by Uhaul!

Marvin A. 
Rating:
5.0

Polite, professional and friendly staff

Gary M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Adam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

They are consistent, reliable, fast. I'm in and out in 15 minutes with my truck or trailer.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

Very friendly staff and extremely helpful

carole r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLEY S. 
Rating:
5.0

I will continue to use this location. Excellent.

wesley H. 
Rating:
5.0

Inside windshield was dirty and hard to see when sun shining directly at the driver. I tried to use your app when returning, got three codes from you to verify account and then all three were rejected.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Arthur P.  |  Online Move In 
Rating:
5.0

Thanks 😊

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Adam C.  |  First Impressions 
Rating:
3.0

For anyone looking for a storage unit this facility seems just fine, however we needed outdoor storage for our camper and there was very little room to maneuver. We had to find another location.

ALLISON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice H.  |  First Impressions 
Rating:
4.0

they had what i needed

larry H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
2.0

The cargo trailer I rented was not properly secured to the trailer hitch. After leaving the U-Haul location my vehicle started to shake as the trailer was wobbling. The trailer began to shake violently causing my car to sway. As I was trying to pull off the road the trailer disconnected from the hitch and nearly collided with other nearby vehicles. I was able to get the trailer reconnected to the hitch and tighten the ball latch.

Thomas F. 
Rating:
1.0

Customer did not leave a comment.

Tim F. 
Rating:
2.0

Customer did not leave a comment.

stephen w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

We only left our van for a short time, to be picked up by a trucking service. There were no problems for trucker. All went smoothly, which was great since we were states away.

Nancy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Newton R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
4.0

Dennis was very nice and very attentive. He made it a very pleasant experience. Jim Smith

JAMES S. 
Rating:
5.0

Always consistent service

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  First Impressions 
Rating:
5.0

Staff meet me outside, easy drop off

Doug W. 
Rating:
5.0

Incredible customer service.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

lauren H. 
Rating:
5.0

Your 2 axle trailers need a way to raise the tongue instead of using your back

James E Splaine S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Great, friendly staff

Anthony K. 
Rating:
5.0

The truck wreaked of cigarette smoke. Had to drive with the windows down, even in the rain. Was brushed off when I mentioned it at the return. Very dirty inside. I have rented with you number of times. First real poor experience.

John C. 
Rating:
5.0

Nothing everything was perfect

Kathleen L. 
Rating:
4.0

No for a recommendation, not because of the location, but because of who the represent, U-Hell.......

RUSSELL A. 
Rating:
5.0

The staff is great and they made the moving process a little less stressful

Jeremy B. 
Rating:
5.0

Overall, easy and great experience

Rosemary F. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Everything was great at the location. The website experience was some what frustrating but I understand website can crash.

Garrett W. 
Rating:
5.0

Customer service was excellent. He was very outgoing and friendly. He made my experience great by reassuring me I “got this” because I was scared to drive it.

Christopher J. 
Rating:
5.0

Overall great customer service..

christopher B. 
Rating:
5.0

NOLAND the manger was great and has a great staff.

MARVIN M. 
Rating:
5.0

Great, easy experience, great Staff, Holly knows her stuff!!

William D. 
Rating:
2.0

Older front desk lady with salt and pepper hair and headband was kind of rude both times. AC was broken in truck. You'd think we would have been notified and given the option to opt for something else if available, nope, not even with a heat index of 90⁰ in SC. Overall very poor experience and will not return to this location.

krysta L. 
Rating:
5.0

Keep it like it is it was great

Marty B. 
Rating:
5.0

Customer did not leave a comment.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold P.  |  Overall Experience 
Rating:
4.0

Overall a great experience, price increases was the reason for change.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Overall, very good

Michael H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
5.0

Uhaul moving and storage in Little River, SC always takes care of us.

Stephen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

Very helpful!

Tammy C.  |  First Impressions 
Rating:
2.0

My entire family got sick with covid. 8 people! And although we did miss our deadline before being charged(I didn't even realize after being in survival mode) there was no sympathy, no empathy just .. give us our money. Never mind CDC regulations. So, after spending 1800+ dollars on uhaul trucks and vans, thinking we'd save a little with the free month of storage, driving the truck 45mph the whole way, because it sounded like a bag of hammers, coming to a pitch dark storage unit, unable to see after 7:30 pm, aka after work, missing 2 weeks of being productive because the domino effect of a virus trickling its way down to the kids and finally to our elderly mother, I get told, sorry...PAY UP. SO that'd be my experience.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful despite being open beyond the posted hours to assist with my concerns. Thanks for being so accommodating!

Marc B.  |  Overall Experience 
Rating:
4.0

Very cramped parking

Jack E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbra S.  |  First Impressions 
Rating:
5.0

Thankyou for everything

Susan B.  |  Overall Experience 
Rating:
5.0

Recurrent customer. The associate was friendly and prompt. I reserved a climate control unit and when I went to unload my things, water was in the unit. The air conditioner went out, but the associate promptly got me a much bigger unit quickly. It wasn’t climate controlled but I was satisfied. I also rented a moving truck. The process of both were quick, professional, and prompt.

Shiquita D.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable of products and services

Steven P.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

William A.  |  Overall Experience 
Rating:
5.0

The staff at this location was amazing!!! We loved working with them!

Kathy P.  |  Overall Experience 
Rating:
5.0

Great helpful staff, best prices in area!... Highly recommend for storage needs!

Ricky W.  |  Overall Experience 
Rating:
5.0

The gentleman who was working was fast, professional, compassionate, and kind. I appreciated my interaction with him a whole bunch.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patsy t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tori T.  |  Overall Experience 
Rating:
5.0

Gate was broken for several days. That felt uncomfortable. Everything else was great and I'm sure the gate will be repaired soon.

Anna N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  Overall Experience 
Rating:
4.0

I paid for an entire months storage and due to circumstances I only kept it for one week and never moved in and as of today I have not received a refund for the month I paid for. Will the unused time be refunded to me? Please call me to address this issue. Deborah Cline 843 226-9142.

Deborah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIGEL H.  |  First Impressions 
Rating:
5.0

Great place clean and well managed! The people there were very helpful on what we needed for storage and were very friendly!

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althea H.  |  First Impressions 
Rating:
5.0

Uhaul was contacted by phone because I do not need this unit at this time so requested it cancelled. Deborah Cline

Deborah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth D.  |  Overall Experience 
Rating:
5.0

Very easy to process rental, staff knowledgeable and friendly! Would highly recommend this business!

KAMERA H.  |  First Impressions 
Rating:
5.0

Staff very friendly & professional

Todd P.  |  First Impressions 
Rating:
5.0

All good

Todd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL S.  |  Overall Experience 
Rating:
5.0

Staff was very pleasant and helpful. Felt they actually cared about our experience.

Lee F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

milton c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edith E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Ramiro R.  |  First Impressions 
Rating:
5.0

All experiences were great

Ronald F.  |  Overall Experience 
Rating:
5.0

The young man that waited on me was very courteous and knowledgeable! Great experience!!!!!

Ruth P.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful - Dennis and Nolan couldn’t have been nicer and helpful! We traveled 12 hours after having problems in New York with our reservation and these guys were great assisting us! Highly recommend this facility in Little River.

Anthony L.  |  First Impressions 
Rating:
5.0

Really expensive for no reason

Balin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
1.0

the owner acted like he was doing me a favor waiting on me ,no personality.He gave me my gate code and did not work and had to go to office 3 times,while the alarm was sounding the whole time I was unloading.The same thing happened to get out and the gate closed on my truck. the next day the same thing happened and was told the code should be 5 numbers not 4,still did not work I asked for a card and was told that corporate would not allow this.Today i needed to get tools out of the locker at 6a for a jod and couldn' t get in.When back at 10A to get something done and was told not to "yell at him' and he finally called for help and was given a gate card.This was all with the owner who should of called for help the first and could not figure how to return 2 mattress covers.This whole exerience I was treated are I was a problem and a inconvenience and if I had the energy and move out,lockers in Myrtle Beach are a dime a dozen.Thank you. mike Risner 4103024721

MICHAEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minuteman A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NAT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise l.  |  Overall Experience 
Rating:
2.0

I vacated my storage unit on 12/31/21 and stopped in to the office to let them know I had vacated. On January 22, 2022, the manager called me to see if I was still using my unit. I advised him that I had moved out 3 weeks prior and had personally told them I had moved out on the day we moved out.

tim a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  First Impressions 
Rating:
4.0

Other than my hitch being ordered and sent far out of my way and being installed improperly. I had a great experience and a smooth relocation move. Would be nice and considerate of uhaul to reimburse me some of the cost i had to pay for the hitch and installation. Since it cost me so much extra in gas and time to get it on and done correctly.

RONNIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICKEY L.  |  Overall Experience 
Rating:
5.0

Thanks for everything 😁

Washington S.  |  First Impressions 
Rating:
5.0

Staff went above and Beyond to help us. We needed a A storage unit and there weren’t many available but manager was great and helped us.

JAMES m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vincent A.  |  Overall Experience 
Rating:
1.0

Constant billing issues: would get bill, non-payment email, followed by payment email - every month for two years. Spoke with managers and general managers - to no avail. Mean, ugly people have worked at this location, extremely nasty people to deal with. Went to empty my unit, a non-payment lock was on my unit. - I'm on auto-payment? When manager went to my unit, told me this was due to non-payment, then changed his mind and told me it was because there was no lock on unit, which is impossible because U-Haul requires every unit to purchase a lock? I closed out my unit on the 5th and was told I would not be billed. Of course, I was, and the girl in the office on the 10th - told me not to worry about it as it was just an email blast. when I brought up, I had a pending charge, she transferred me to a manager to resolve. Get this, asked me for a card since my account they have been processing for two years has an issue? I hope I get my refund. Let's just say I have never been more frustrated and relieved to leave your business than now! Nothing positive to say, other than the [new manager Noel] seems like he really wants to help and was professional.

Betty M.  |  Overall Experience 
Rating: