Customer Reviews for U-Haul Moving & Storage of Lodi

The tall young man with short red hair was very rude to me and the other customers, yelling orders and said it would be 30 - 45 minutes. No customers service skills at all. This was the second time that I had a very bad experience with this individual.

Thank you for good customer service!

Dont charge customers twice and not resilve it until credit card charge disputed. Took 4 months to get credit

Best storage operation I’ve seen. It just works

Great people. There are Always some trucks available and they offer to call when a vehicle is available to pick up for unscheduled needs like I frequently do. I don’t need to buy a truck. I just rent a uhaul when I need to move large things.

Nothing they did great job

Your counter associates are AWESOME!!!

People in Lodi were nice and helpful. They referred me back to Reno location for my credit. That just frustrated me again because those people in Reno on Oddie were a joke!

My reservation was changed many times (by U-Haul, and by me on the last change). My quoted price, on the morning of the last change, was not transferred to this site. They eventually made it right. Not sure why it had to be such a hassle. SAM at the Modesto site on Kansas was excellent!!!! I would like her recognized. She went above and beyond, to get my pick up location changed so I could get the smaller truck. I truly appreciated her efforts.

you guys are awesome!!

Plenty of equipment here. He seemed a bit put out to receive our One-Way rental as he said “I don’t have room” for it. Time me to “put it over there somewhere”. Fast check out. No receipt given. None offered even after I asked for one. He said I didn’t need anything as there were no additional charges. I just wanted something showing not only that I returned your equipment in great condition but that I actually did return it. I left with nothing other than him saying “you’re good.”

Employees were very helpful and polite. Renting the trailer went smoothly and returning it was even easier

Would like to see truck rentals be fully gased upon leaving store/yard. Then, customers know exactly how much gas to fill before returning (fill to shut-off level)....like it was done decades ago.

Staff was friendly and helpful.

Our move in was smooth and easy. Customer care was great .

paid for 6 pads talked about it but never got

I was greeted by a very pleasant individual who promptly attended to my needs and got me in my way within 30 minutes. GREAT service!

I was getting charge for the sticker on the side of the truck. Employee was saying that it was a scratch and he had to charge me. When the sticker on the side it’s a two part sticker and it has a line in the middle

I used the smart device check-in. This was cumbersome and made me enter information I previously entered when I made the reservation. It was early morning and so I was standing out in the cold trying to figure it out. It would have been easier to have just gone to the desk, which is what I ended up doing. This feature needs work. Luckily, the woman who helped me was very patient and did a great job. I also reserved a 17' truck, but when I got there, only a 15' truck was available. I did not receive prior notice that this switch had been made.

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

Everyone was quit and helpful

I believe it was Cody who recieved the trailer, very helpful. Made the process easy and fast.

not walked out to the equipment and explained anything very poor customer service

This was my 2nd rental for the week. We use the transport to swap cars between our dealerships. The last rental was an awful experience. After driving 6 hours to clearmont from lodi. To find out the transporter is 7 footer not the 7.5 so no one was able to swap the transporter and we ended up hiring a second driver to drive back to new truck and the Original driver to drive back the empty transporter.

I would have rated this site as above average if it were not for the employee who attended to me on Friday morning. She contradicted the information I was given on the prior day, Thursday, by another employee. She was also rushing me for information, and quick to get me out the door. Client focus would be a good training lesson for her.

Under staffed 2 employees onsite, one claimed his only job was to install hitches the other was left to assist walk ins with reservations, propane, drop offs and the phones.

Have more people available to check people in and out. I had to wait at least a half hour check to back in

Uhaul donated the truck for a toy drive. Everyone was amazing to work with and easy to contact. Shariece was great and even called to check in after ! Thank you so much for helping us Uhaul!

Nothing everything was great!!

upon returning to this location Ramon started out by yelling at me for not filling the tank to 7/8" He then started in acusing me of frauding U-hall. He than started to attack my Christianity not even knowing if I was a Christian or not. The fact was that they gave me the incorrect paperwork on the fuel. If there was a problem he should started out by explaining to me that the had made an error on my paperwork. Maybe they could have called me to explain that when the found the problem. In any chase I don't work on U-Hall computers and I am incapable of making such an error. I did not mind toping of the tank although the attendant explained to me that all I needed to do is bring it back with 1/4 tank and I would be OK and she gave me a receipt with orange marking on it at 1/4 of a tank. Please give me a call on this, I would like to talk to someone that cares. He did tell me to call 1-800-UHALL as he continued to badger me and I could not even hear the prompts to get in touch with customer service.

Thank you for making the process so quick and easy

have more staff on duty

This is our local place for propane and, as always, they were friendly, professional and helpful. It was easy to return the trailer there.

great service

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Return was exceptional! Thanks!

None

I think it is rediculous that you can't rent a motorcycle trailer for a one way trip. Having to rent it for a full trip, cost more gas and time.

It's always been a pleasure doing business there I've never had a problem yet.... I used to work for U-Haul and I know how much of a thankless job it is but the people at that location do a wonderful job

Very kind and helpful.

The supervisor Cody was lazy making the coworker do all the work n myself n another customer wait while he talked with his buddy n was texting in his phone. I Think he is arrogant and rude told me I told you just go wait out by your return. Would never recommend that location that Cody is a smart ass and shouldn’t be the supervisor running that place. And the coworker ask him for change and was rude to her and said he was about to count out the drawers but was still open for two more hours.

Thanks for calling and letting me know I left my FasTrak and phone charger right away.

Nothing at all. The sevice was excellent, from check out to check in. Great location.

Easy on line process. Check in quick.

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Overall was an excellent experience and the staff exceptional each time I came in (to place a reservation, buy packing boxes or simply to ask questions. The lone situation I would suggest improving, as in my case, is to have the person bringing out the rental vehicle (for me) to actually accompany (me) on initial jnspection before leaving the location. I had reserved a 15' rental truck with an appliance dolly. There was no appliance dolly inside the truck, so I had to go and ask for one. A simple oversight that could've been caught had the employee took time to check vehicle against the contract.

Great service!

The service was excellent and the car dolly worked great thanks uhaul

Pleasant experience.

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

Very helpful and friendly staff.

Chanele went above and beyond to help me resolve my storage problems.

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Friendly staff AND helpfull

Really nice people. Easy in and out. Clean. Friendly.

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Thank you

Everyone was super helpful

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

Good service

She did a great job lovely facility

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Friendly/helpfull staff

Thank you

Very happy ,friendly staff

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

Good friendly clean.

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

Very friendly employees, prompt service, would return!

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

no feedback

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Friendly people and great service

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Great staff and facilities

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

great place!

We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

Overall great experience

A little pricey!

Very helpful, very polite!

I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!

Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.