Customer Reviews for U-Haul Moving & Storage of Lodi

4,448 reviews

450 N Cherokee Ln   Lodi, CA 95240

(209) 368-7148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(209) 368-7148

450 N Cherokee Ln
Lodi, CA 95240

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Find different way to merchandise impulse items fronting and separating at each P O S .

Brigette G. 
Rating:
5.0

Customer did not leave a comment.

Muhammad K. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
4.0

The representative was very courteous and helpful.

Harold F. 
Rating:
5.0

Great place, friendly staff and easy access to and from the facility

Troy B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Made drop off very easy.

Susan P. 
Rating:
3.0

Candy wrappers in trailer when picked up . Passenger side tail light wire rotted intermittently working .

david M. 
Rating:
5.0

Great location, clean and plenty of space to pick up a trailer or moving van. Easy to pick up equipment from the staff and easy no hassle drop off. I have used this location each year for the last 10 years. I plan to continue to lease/rent from this location.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn T. 
Rating:
5.0

The customer service at this location was great; one of the employees was funny too, which put my mind at ease on a stressful moving day. Unfortunately we had an issue with the gas tank spilling out gas at the gas station, because someone had siphoned gas the night before. If anything, security could probably be improved at all U-Haul locations so there are no more break-ins.

John D. 
Rating:
4.0

Customer did not leave a comment.

Trenton M. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Nahum P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRAINE F. 
Rating:
5.0

Lodi U-Haul was fast and courteous. The process of renting here was a breeze! I highly recommend this U-Haul location! Thank you!

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

brigette G. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Great customer service

MollyAnna R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

After estimate the final charge was supposed to be lower, even got receipt, but it was a lot higher than promised

Angel T. 
Rating:
5.0

Customer did not leave a comment.

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

Lorraine S. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
4.0

Customer did not leave a comment.

carl S. 
Rating:
5.0

This location was great but the store at the shell gas station. On charter way in stockton ca Had me there for 3hr and didn't do the right thing during a truck rental. Not clean broken mirrors on the truck and gave me a very hard time about getting me a truck

laquan A. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Runaldo R. 
Rating:
4.0

Customer did not leave a comment.

Harlan B. 
Rating:
1.0

Computer system bad Telling customers the card are declined even the amiunt urs available. Computers workimg slow and clerks are moving from one computer to another and by the end saying card is declined. Humility of customers in front of others .

Avram N. 
Rating:
5.0

You are doing great!!!

Arturo P. 
Rating:
5.0

Awesome service great location it location easy to talk to the people that worked here and I got my truck out in no time

David S. 
Rating:
5.0

Everything worked out perfect Thanks

MARK G. 
Rating:
1.0

El vehículo no trabajaba perfectamente y lo estoy muchísimo combustible dijeron que me iban a hacer un descuento y no me lo explicaron por favor revisar

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

VENECIA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer service is amazing. Always extremely helpful and accommodating. Equipment and trucks are always maintained and cleaned. Fast and efficient service!

David S. 
Rating:
5.0

Keep doing what your doing. I will be using UHAUL again soon as I'm moving from Galt to either Atwater or Merced. Have to sell my home first. PLEASE Pray for me & GOD Bless AMERICA & Uhaul.

Marjerie I. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

Sergio J. 
Rating:
5.0

Nothing to improve. Excellent customer service from every employee. Overall I found the experience very efficient, and well ran. Will definitely make this location my go to uhaul

Jason D. 
Rating:
4.0

All went well with pick up and drop off

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Spencer P. 
Rating:
4.0

Somehow tie actual inventory to online inventory so erroneous reservations aren't made.

Dexter D. 
Rating:
5.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer service is amazing here! Everyone that works here is very considerate.

David S. 
Rating:
4.0

All good

Gary J. 
Rating:
1.0

Went online to reserve rental. Received reservation confirmation in my email. The day I went to pick up the trailer, it was not there. I was told it possibly was delivered to the wrong customer. I was offered a larger trailer at the same price. After leaving, I was called and asked to return the trailer because my SUV was not authorized to pull the larger trailer. I had to settle for a smaller trailer and had to make more trips to complete the move. We have rented many times and service has always been subpar.

Timothy B. 
Rating:
5.0

So helpful and easy going.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Very clean. Great staff/customer service! Super informative with any questions I had.

David S. 
Rating:
1.0

Last rental was uncleaned, sticky trash inside the truck At returning I was told my card have just 2 dollars in account Which was not true but for long time their system is not working properly, I was told in front of all line of customers my card has just that amount what I consider a humiliation in front of least 7 customers The worst rental place

Avram N. 
Rating:
5.0

This is my favorite u-haul by far I visit many U hauls as it is like business to move people but this one not only has the nicest people but it has the best maintained trucks and The best train staff my favorite u-haul still by far.

David S. 
Rating:
3.0

I just wish this site could of help with the cost on a trailer after you return and needed the same trailer for a hour since I all ready paid for 24 hr and alone used it for three hours or so

mike C. 
Rating:
5.0

The gentleman that hooked the trailer up to the truck was very sweet and had a great sense of humor.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Drop of car trailer was quick and easy. Staff disconnects trailer from my truck. Processing was quick and easy. In was in and out without in a jiff.

Jerome M. 
Rating:
5.0

Nothing I can think of.

MANUEL J. 
Rating:
5.0

Customer did not leave a comment.

Roderick S. 
Rating:
4.0

Very friendly and courteous.

arturo A. 
Rating:
5.0

Customer did not leave a comment.

Alvaluz M. 
Rating:
5.0

Always use this local. Great service, well maintained fleet and easy access.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
3.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

Lupe C. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Jacob and Alfonzo did great job, and were very helpful. The vehicle was pretty good, but could use some maintenance...

DEREK D. 
Rating:
5.0

It was great that the location is open till 7pm really helpful when dropping off.

Ricky L. 
Rating:
3.0

I wanted to review my charges, but I never received a receipt that I was told would be emailed to me.

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Maleia W. 
Rating:
3.0

Customer did not leave a comment.

Terie D. 
Rating:
4.0

Be patient. As with every other U-Haul location I've ever been to, it takes a long time for them to process a rental order. Even with an advance reservation it seems to take them a long time waiting for their computer system to complete and order. I was fortunate that there was only one person in front of me, but it still took 10-15 minutes until they got to me. Mine was fairly quick, but there was a longer line behind me when I was finally out the door. At least the return was pretty quick.

Richard F. 
Rating:
5.0

THE store is A+ already , make sure you reward the staff for being a+.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Didn't get electronic receipt when I returned the trailer, they said I would. Otherwise very good overall experience.

Dexter D. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA S. 
Rating:
5.0

Been here several times and the guys are friendly and you can tell they enjoy their job.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Sajjad J. 
Rating:
5.0

Fast and easy experience. Thanks!

Johnny S. 
Rating:
5.0

Trying to get a phone number for the drop off location could be more user friendly instead of calling and being transferred several times.

Timothy K. 
Rating:
1.0

Extremely rude and unprofessional and did not help at all!

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

raymon E. 
Rating:
5.0

Customer did not leave a comment.

Toyah S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
5.0

Customer did not leave a comment.

Leo S. 
Rating:
5.0

Everything was great!

roger G. 
Rating:
5.0

Customer did not leave a comment.

ameen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

These guys are absolutely amazing and so helpful. Will definitely use when I need them.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

RENE Romeo O. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Mitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100% great customer service.

Melissa C.  |  First Impressions 
Rating:
5.0

wish there was a light inside the storage since it’s so big the one i rented but other than that it’s great

Eduardo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JEREMIAH V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana a.  |  Overall Experience 
Rating:
5.0

I have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.

david p.  |  Overall Experience 
Rating:
5.0

Arrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!

LASHURN F.  |  First Impressions 
Rating:
1.0

This location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.

Ann W.  |  Overall Experience 
Rating:
4.0

The price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn’t always available which Could be frustrating but they were always helpful.

Viktoria F.  |  Overall Experience 
Rating:
3.0

We couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.

Glenda G.  |  First Impressions 
Rating:
3.0

Way to costly

Chris E.  |  Overall Experience 
Rating:
5.0

Great service. My actual move out day was 11/30/21, I only needed for one month. Thank you!

Bree O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie D.  |  First Impressions 
Rating:
5.0

Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.

MollyAnna R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan E.  |  Overall Experience 
Rating:
5.0

This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.

Laurel A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hector g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Awesome staff

Taylor W.  |  Overall Experience 
Rating:
5.0

Awesome customer service

Henry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James c.  |  Overall Experience 
Rating:
2.0

Staff had no sense of urgency.

blake t.  |  First Impressions 
Rating:
5.0

The guys he's was very very nice person and helpful excellent job so polite

Enedina A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

felix b.  |  Overall Experience 
Rating:
5.0

The manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I’m sure everyone who deals with her feels the same.

Henry P.  |  First Impressions 
Rating:
3.0

Was understaffed the majority of the time, long waits.

Kathy r.  |  Overall Experience 
Rating:
5.0

Very professional. Very helpful. Great customer service!!

Taylor W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

blanca e.  |  Overall Experience 
Rating:
5.0

Thank you! Always a friendly staff, clean facility, and safe!

JODI V.  |  Overall Experience 
Rating:
5.0

it smells like weed in our unit lol

octavio r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn C.  |  First Impressions 
Rating:
2.0

Denied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.

COURTNEY B.  |  Overall Experience 
Rating:
1.0

Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn’t receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.

TERRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance M.  |  First Impressions 
Rating:
5.0

I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.

Sally E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

giovanni m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID A.  |  Overall Experience 
Rating:
2.0

My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help

Adrian R.  |  Overall Experience 
Rating:
5.0

THEY MADE IT EASY.

Cathy M.  |  Overall Experience 
Rating:
5.0

The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.

Dianne M.  |  Online Move In 
Rating:
3.0

Only down side was the office would close before they said online

BROCK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steven t.  |  First Impressions 
Rating:
5.0

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

kimberly d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

april j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yuriy u.  |  Overall Experience 
Rating:
5.0

Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

JULIANNA H.  |  Overall Experience 
Rating:
5.0

From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

Tonya W.  |  First Impressions 
Rating:
5.0

Employee's always greet and helpful and friendly

William b.  |  First Impressions 
Rating:
5.0

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

monica w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Monica P.  |  First Impressions 
Rating:
5.0

Very nice people there to help me when there were questions

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary elaine v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerardo r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa t.  |  Overall Experience 
Rating:
4.0

Initial check in process was slow. Personnel was friendly and helpful.

linda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J.  |  Overall Experience 
Rating:
5.0

No Comment

randolph h.  |  Overall Experience 
Rating:
5.0

Best storage operation I’ve seen. It just works

Chuck H.  |  Overall Experience 
Rating:
5.0

Our move in was smooth and easy. Customer care was great .

felix b.  |  First Impressions 
Rating:
2.0

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

THOMAS ALAN B.  |  Overall Experience 
Rating:
5.0

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

shawna v.  |  First Impressions 
Rating:
5.0

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Mikah T.  |  First Impressions 
Rating:
5.0

None

Rose R.  |  Overall Experience 
Rating:
5.0

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Debbie H.  |  Overall Experience 
Rating:
5.0

Pleasant experience.

ronald r.  |  Overall Experience 
Rating:
5.0

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

AMY O.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Michael Z.  |  First Impressions 
Rating:
5.0

Chanele went above and beyond to help me resolve my storage problems.

Sally E.  |  First Impressions 
Rating:
3.0

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Cassandra F.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Gayle Y.  |  First Impressions 
Rating:
5.0

Friendly staff AND helpfull

Stephen J.  |  Overall Experience 
Rating:
5.0

Really nice people. Easy in and out. Clean. Friendly.

Chandler P.  |  Overall Experience 
Rating:
2.0

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Jame J.  |  Overall Experience 
Rating:
5.0

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Debbie H.  |  First Impressions 
Rating:
1.0

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Rebecca D.  |  First Impressions 
Rating:
5.0

Thank you

paula t.  |  Overall Experience 
Rating:
5.0

Everyone was super helpful

shannon s.  |  Overall Experience 
Rating: