Customer Reviews for U-Haul Moving & Storage of Lodi

Rating:

5.0

Thank you

Rating:

4.0

Monitor your reps. And get rid of the bad ones

Rating:

1.0

Pick up - they changed my location the night before - further from my home. drop Off : no line, no one there waiting. Employee took the keys and said thank you and said we didn't need to do anything else. Returned it Sunday- 1 day early. it's Tuesday and still not checked in. Got charged a fee for being late since they didn't check it in. Still waiting for refund. Tried for 2 days to reach live person at the location and the 800 number - finally chose stolen vehicle extension to get a live person. Very frustrating overall experience.

Rating:

3.0

My experience would have been better if I was given a receipt at the time of checking the vehicle in and the customer service of the associates in the store

Rating:

5.0

We had a great experience. The employees were helpful and efficient.

Rating:

5.0

Great Service !

Rating:

5.0

I'm satisfied nothing needs to done at all.

Rating:

5.0

Over all great experience, outside of truck was filthy, windows and mirrors so extremely dirty. I still haven't received my final total from when I return the truck. Still waiting, not happy about this part.

Rating:

1.0

Poor customer service, I was called 30 min after rental was supposed to be returned and verbally threatened by the u-haul employee of $150 late fee .she stated that I'd be charged a full day and needed it returned in 2 hours.. we will never return to this location zero people skills!

Rating:

4.0

My truck wasn't ready for contactless pick up when I arrived

Rating:

5.0

Trailer had many rocks (~ 3/4 in river rock) in it left over from a previous rental.

Rating:

3.0

Did not receive ending invoice. They said they would email it to me. Did not receive it

Rating:

3.0

When I called the day before and reserved my order, but get there next morning to pick up truck and dolly to be told they didn't have my dolly in not good business practice.

Rating:

3.0

The attitude of the staff at this location needs to improve. They act like they don't want to be there and it shows in their customer service.

Rating:

4.0

Julie in the rental office was professional and engaging. She handled all my requests and was friendly to boot. She was the highlight of the rental experience.

Rating:

4.0

The staff is always helpful and kind. So just keep it up.

Rating:

2.0

Tina Marie is rude to customers (not the first time she was rude to us). Would not help us return truck even though they were still open. She said they stop helping people at 6, although they are open till 7.

Rating:

3.0

Website says I could return after hours, but the location I returned to charged me a $20 after hours fee.

Rating:

5.0

The staff were super friendly and helpful and had my truck ready fast. They made the whole experience painless and convenient

Rating:

5.0

Nothing. Everything was great

Rating:

3.0

I was told I could not return equipment after hours, with no explanation as to why. I had to leave my car on the premises all night until I could return the truck in the morning.... there are signs all over the property offering night drop. If after hours drop off is not allowed, remove the signs... if after hours drop off is allowed, then the team needs to be informed.

Rating:

5.0

I can't think of anything.

Rating:

5.0

As always this is and as far as I can see will continue to be my absolute favorite U-Haul of them all! Chanel the manager is amazing she is very easy to communicate with and makes renting the trucks very pleasurable. Also she has a very well-trained well-mannered team that are also all just as helpful as she is way to go U-Haul

Rating:

5.0

Have more people working there like 2 to 3 more that would be nice

Rating:

2.0

There was no walk around and the windshield was so dirty we had to pull over and clean. The gas tank was not full so it made it harder to replace the gas just right therefor charged a $20 fee. We used the truck from 7am and returned at 7pm same day and were charged $212,00. That is highway robbery.

Rating:

5.0

I was told I could drop off in Lodi and without asking me I was changed to Stockton. Then it took 45 minutes on the phone with customer service to straighten that out. The person that took care of that problem was very helpful and nice and quickly efficient. (after being transferred around first)

Rating:

1.0

Customer Service is so nonexistent at this specific location! The manager was very rude and disrespectful! All the employees were just sitting down, and seems like “they don't care” I would never go back to this location, I wouldn't suggest anyone else to come to this location.

Rating:

5.0

Nothing service was excellent thank you

Rating:

5.0

Poor customer service on Sunday morning. Angry customers, only one employee at the counter, and she act like she didn't want to be there. She left her station for almost 15 minutes, while customers waited. Wasn't helpful at all. Overall experience that day was not good. And lastly, the trailer we reserved online wasn't even available!

Rating:

3.0

They need more than 1-person taking care of customer on a Friday afternoon. Employee was arguing with the customer in front of us and it went on more over 5-minutes. Then, after reserving online, I still had to go through the whole process over again. Uhaul has a monopoly on truck and trailer rentals so I guess that they can do whatever they want at the rental locations and they know it. Sad

Rating:

2.0

My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help

Rating:

5.0

Awesome

Rating:

5.0

Always use this location even if I need to drive more miles. Great people

Rating:

1.0

I was told the total amount to be charged would be one thing and when i got my bank statement it shows i was charged two amounts not just one. Thats the second time youve done this.

Rating:

5.0

I was satisfied with the complete rental experience

Rating:

2.0

You force facial masks. Otherwise you do not take care of them. That is breaking the law. The mask wearer is NOT breaking the law. Mask wearing is NOT law. Understand the law, and people's rights. One thing that has helped me... thehealthyamerican.org

Rating:

1.0

Better customer service.

Rating:

5.0

A great experiance.

Rating:

2.0

Customer service needs improvement. Never asked if we needed additional rental items. Was not pleasant at the front counter and did not assist us with the check out of the vehicle using the online process. This location was very clean but not inviting.

Rating:

5.0

Julie was awesome. Got me in and out Pronto. Thank you

Rating:

5.0

THEY MADE IT EASY.

Rating:

4.0

When I called to book the u-haul, the lady who took the call was rude.

Rating:

4.0

Everything went as expected. Very good experience, will return in future.

Rating:

5.0

The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.

Rating:

3.0

Only down side was the office would close before they said online

Rating:

5.0

upon returning equipment it would be nice to have a staff member greet you outside to direct you where to park equipment. This is no big deal but would be nice. This location has a helpful great staff.

Rating:

2.0

I picked up the truck on a Saturday morning. When the paper was complete i was told the truck was outside the door. There was no walk around performed and the truck had 1/4 tank of gas. I returned the truck with a 1/8 of a tank left in it and was charged $60 for refueling the truck. I feel this is excessive and was not happy.

Rating:

5.0

I was very satisfied with the service.

Rating:

5.0

Excellent service, and very professional.

Rating:

5.0

Tinamarie was outstanding to work with and was so very helpful!! I saw someone being very rude to her and then right after that greeted me with a smile and everyone else working there was so very busy and seem to be happy to do so. They were all working with a smile trying to help everyone and believe me there was a lot of people thank you again U-Haul!

Rating:

5.0

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

Rating:

5.0

very easy and simple.

Rating:

3.0

I wish that there's more parking space for us customers coz it's not safe to just leave your car in the street especially if you have have long hours of rental, if they have empty parking space from their rental trucks that they are not using I just hope next time they should offer that to their customers...

Rating:

2.0

Clean windows on the inside. Let people know just because change oil soon light is on doesn't mean renter is responsible if engine fails. It took me inspecting 3 vehicles before I accepted 3rd vehicle.

Rating:

3.0

The reason for the average rating is that I reserved a car hauler online and did the early check-in online at 830AM because I was very busy completing other tasks on Friday morning. My pickup time was 9AM but, I didn't make it there until 11:30AM. I spoke with a new employee who seemed to be doing her best to help me. She had a question after looking at her computer and another female employee (I didn't get her name) came over and informed me that I was late and that they had booked another person for that trailer. I responded I did the early check-in online this morning because I was busy with other stuff. She informed me that doesn't matter, she informed me that if I don't call to let them know I'll be late that they will make the equipment available to anyone else. She informed me that the person who rented the trailer I had would be picking it up 5PM. I asked if I waited there at 5PM and if that person didn't arrive on time, without calling, I could then rent it. She informed me it doesn't work that way. She made no effort or offer to help me find another car hauler. I went home pretty upset. I went online to see if I could find another trailer at another U-Haul. Well wasn't I surprised to find several available at the same Lodi location. I booked one online, called to confirm and let them know I was 10 minutes away. When I arrived the person who was not helpful looked me straight in the eye and told her fellow employees that she was going on break. When I went to have the trail hooked up to my track there were 4 car haulers on site. When I returned my rental trailer on Sunday there were still 3 on site in the exact same spots. The employees who hooked up my trailer and unhooked it upon my return were great and represented U-Haul very well. The employee behind the counter did a very poor job and obviously wanted to teach me a lesson about not picking my rental up at the scheduled time. The equipment was available on site and she did nothing to assist me.

Rating:

1.0

If you want to stay in business stop hiring employees that hate doing their job. Your policy on truck fuel levels is half a tank even though mine was well below that when I first received it. The entire truck smelled like marijuana and when I requested a new one “all the trucks were being used”. I'd rather walk and carry my furniture by hand than use your dumpster fire of a company again.

Rating:

5.0

Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

Rating:

5.0

Checking in was fast and efficient! Young man that checked in trailer when returned was great.

Rating:

4.0

Should have been shown how to use harness for the car

Rating:

3.0

Not happy was being charged for a handtruck that wasn't as good as the one I brought and had to disconnect to make room for my load I was not told to pick up the truck I ordered from Galt to Lodi Wanted the truck for 48 hours and could not order either online or at the Galt store

Rating:

5.0

Nothing.

Rating:

5.0

They took very good care of me very professional thanks

Rating:

4.0

Nothing

Rating:

3.0

They sent me an email my truck was moved to a different location than the one I requested. I spent and extra hour driving on move day because no one called or contacted me that the truck was moved and then moved again back.

Rating:

5.0

From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

Rating:

5.0

Service efficiently friendly. New services advertised inside lobby. Did not require storage services at time of rental. LEAKING FLUID UNDER FRAME BY AXEL OR A LEAK FROM ENGINE EXTENDING TO BACK TIRES. NOT WATER. ITS A SWEET SMELLING CLEAR FLUID THAT CAN BE TOUCHED BY HAND BARE SKIN CONTACT OKAY. NO EFFECT ON PERFORMANCE. No usage of air conditioning.

Rating:

3.0

Do what you promised, with the exception of giving me a truck that was empty of gas. You could improve by not giving me a truck empty of gas. A very bad way of doing business.

Rating:

1.0

Rude people!!!!! On top of not having the truck reserved, and not honoring the $50 guarantee..poor behavior, smart-aleck attitude and we overheard the young woman tell another customer that because he put a box together to see the size (IT WAS NOT TAPED) he HAD to buy it. This location is terrible and because of the behavior of this young woman I will NEVER USE UHAUL AGAIN. They didn't have what I reserved, the van offered was a waste of my time (we drove three hours from our home in Reno) and ended up being useless for moving my 83 year old fathers belongings. RUDE RUDE RUDE!!! I feel like they are scammers out for a sale making that man buy a box just for seeing what size it was.

Rating:

1.0

No one will help with the refund. Worst costumer service ever . We almost died and got stranded with the equipment. This company does not care about the safety and well being of their customers. Never using them again .

Rating:

5.0

The engine did make some squeaking sounds when I first left your establishment and when we were leaving the Dump at North Recycle in Lodi but she drove great overall. Thank you Kindly.

Rating:

5.0

Friendly and quick.

Rating:

5.0

Employee's always greet and helpful and friendly

Rating:

5.0

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

Rating:

5.0

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Rating:

5.0

Very nice people there to help me when there were questions

Rating:

4.0

Initial check in process was slow. Personnel was friendly and helpful.

Rating:

5.0

No Comment

Rating:

5.0

Best storage operation I’ve seen. It just works

Rating:

5.0

Our move in was smooth and easy. Customer care was great .

Rating:

2.0

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

Rating:

5.0

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

Rating:

5.0

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Rating:

5.0

None

Rating:

5.0

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Rating:

5.0

Pleasant experience.

Rating:

5.0

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Chanele went above and beyond to help me resolve my storage problems.

Rating:

3.0

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Rating:

5.0

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Rating:

5.0

Friendly staff AND helpfull

Rating:

5.0

Really nice people. Easy in and out. Clean. Friendly.

Rating:

2.0

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Rating:

5.0

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Rating:

1.0

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Rating:

5.0

Thank you

Rating:

5.0

Everyone was super helpful

Rating:

5.0

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

Rating:

1.0

Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

Rating:

4.0

Good service

Rating:

5.0

She did a great job lovely facility

Rating:

5.0

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Rating:

5.0

Friendly/helpfull staff

Rating:

5.0

Thank you

Rating:

5.0

Very happy ,friendly staff

Rating:

5.0

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

Rating:

4.0

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

Rating:

5.0

Good friendly clean.

Rating:

5.0

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Rating:

5.0

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

Rating:

5.0

Very friendly employees, prompt service, would return!

Rating:

4.0

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

Rating:

5.0

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

Rating:

4.0

no feedback

Rating:

5.0

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Rating:

5.0

Friendly people and great service

Rating:

1.0

.

Rating:

5.0

Great staff and facilities

Rating:

5.0

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

Rating:

5.0

great place!

Rating:

5.0

We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

Rating:

5.0

Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

Rating:

5.0

Overall great experience

Rating:

4.0

A little pricey!

Rating:

5.0

Very helpful, very polite!

Rating:

2.0

I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

Rating:

5.0

I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!