Customer Reviews for U-Haul Moving & Storage of Lodi

4,213 reviews

450 N Cherokee Ln   Lodi, CA 95240

(209) 368-7148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(209) 368-7148

450 N Cherokee Ln
Lodi, CA 95240

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Truck was ready to go

John H. 
Rating:
5.0

N/A

Mary H. 
Rating:
5.0

Although the truck was a bit well used, the location has always been the best when it comes to the rental process and the return process.

Daniel D. 
Rating:
5.0

Everyone was really awesome and very helpful. I will definitely be back when I get a place to move into! Thank you all so much. Merry Christmas 🎅 🎄!

tamala E. 
Rating:
4.0

Consider in the future, a use of assistance of forklifts, a certed operator with assistance of certain kind of loads, a release waver, to help with heavy loads, just asking to consider the ways, you can help a customer, I had a 900 lb toolbox and tools I had to wrestle out of one of your trucks. I did hurt my back. But I think there should be a release for for customers assistance at local stores, this is just my opinion.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Jacinto F. 
Rating:
5.0

Give the woman behind the counter a raise!! Well deserved!

MARK T. 
Rating:
5.0

I love this u-haul and cannot say enough good things about it! Everything here is so clean so well maintained and the people here are so ready and happy to help you it is the perfect place to come for your rental needs! There was a young man they called the fonz and he was absolutely excellent to deal with! Thanks again uhaul

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

no complaints

DANIEL J. 
Rating:
5.0

Customer service was great.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Julie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

The truck ran fine but there was a pronounced pull to the left. I cannot imagine how anyone that drove this vehicle would not notice that. I had to keep steady pressure, steering to the right in order to keep the truck on the road. I did this for over 2,000 miles.

DAVID O. 
Rating:
4.0

Staff were very attentive and courteous.

JESUS S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS DALE L. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.

MollyAnna R.  |  First Impressions 
Rating:
5.0

Jacob and Alphonso did a great job!!!! They deserve a raise!

EHSAN S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

ELVIRA T. 
Rating:
4.0

Customer did not leave a comment.

Susan E.  |  Overall Experience 
Rating:
5.0

Lodi UHAUL was great, I would definitely use them again. Quick and easy! Thanks!!!

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
4.0

Lower your completely ridiculous prices !!!

Scott R. 
Rating:
3.0

Make sure you have available what is ordered, especially when it's done in advance!! Extremely disappointed as you should have held up your end of the agreement

CYNTHIA L. 
Rating:
5.0

George was a super nice guy and made me laugh! 10/10 good guy

Aaron H. 
Rating:
3.0

Customer did not leave a comment.

SAMER A. 
Rating:
5.0

Easy in and out

MIKE L. 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE V. 
Rating:
5.0

excellent service. The staff member was very helpful showing me how to adjust the mirrors and put me at ease driving the truck. I was very pleased that the truck was available on the date and time that I wanted it.

SHAMIM K. 
Rating:
1.0

Worst customer service ever. Staff are too busy looking at their phones

CHARINA R. 
Rating:
5.0

Everything was great!

patricia H. 
Rating:
3.0

We had to wait 25 minutes adt our pickup time as customer service rep kept answering questions from other reps and phone calls as we checked in. We also had to have them clean out the trailer which was dirty upon pickup. We also were told told to return trailer 30 minutes earlier than time on rental agreement loosing valuable time in our move.

PATRICK S. 
Rating:
5.0

Quick drop off, important after a 3500 mile trip

THOMAS P. 
Rating:
5.0

Great staff to work with when renting. Always helpful

SPENCER P. 
Rating:
4.0

Customer did not leave a comment.

Candace W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

Great experience. Really like the new reservation and check out process. Really clean truck. Smooth driving.

William G. 
Rating:
5.0

This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.

Laurel A.  |  Overall Experience 
Rating:
4.0

Very helpful and got to everyone in a timely manner.

JENNIFER D. 
Rating:
4.0

Customer did not leave a comment.

Cindy V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hector g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
4.0

The guy who hooked the trailer to my car and checked the lights was a bit brusque and seemed to be in a big hurry, even though they were not really busy.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

I was initially upset because they did not have my truck size, at the time and place I was guaranteed to have it at. The Lathrop location called me the day before I needed to rent it saying, i had a pick up time for a size truck i didn't ask for, at a later time and a location 30 miles away. I told them i did not rent that size not from that location at that time. They then referred me to traffic center, the traffic center agent in Manteca, was not helpful and also hung up on me. It was one of the worse customer service experience I have ever had. Then when i called the number back they didn't pick up and i was transferred to Bay Area traffic center, who then transferred me back to the Central Valley center. I would like to say the agent, Ashley who works for the traffic center in Central Valley was amazing. She saved the experience for me and for uhaul overall. Reward her, because that's what customer service is all about. Although the truck was still smaller than what was guaranteed to have, she made it a bit more accommodating for me and i thank her. The Manteca traffic agent and the lathrop agent working at that location were rude and unaccommodating.

NOSAKHARE I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Well I came in the day before to reserve a motorcycle trailer because I had an appointment the next day and needed to get in and out and that did not happen it shouldn't take 30 minutes for me to get what was already reserved you were helping other customers when there was a misunderstanding and a vehicle did not return you need to help the customers already there and out the door

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

thothy J. 
Rating:
3.0

Service was super slow. Came here 4 times so far, I've never been helped what I'd call “quickly” and workers dont seem to care to help customers fast either

Ramee H. 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. We were very pleased with professionalism, friendliness and efficiency of staff on phone and in person picking up and returning the rental truck. Keep up the good work and all of your customers will be happy and plan to return for future business as we do!

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
3.0

Seemed a bit disorganized. They misread the gas level.

Greg M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

robert f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST G. 
Rating:
5.0

nothing

RICHARD R. 
Rating:
5.0

Personnel prompt and courteous.

Michael S. 
Rating:
5.0

Very friendly and helpful !!

GREGORY S. 
Rating:
1.0

With a history of both being employed in the rental industry and experience as a U haul representative i must say my experience has been beyond horrible and the equipment came close to stranding me twice, was misrepresented and was overvharged initially....promises were broken...reservations were moved to another city without notification....my complaints about the reliability of the equipment fell upon deaf ears! I will spread the word to others about my horrible experiences with U haul

Kenneth C. 
Rating:
5.0

Wonderful service always prepared,!

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
2.0

Clerks act like your bothering them when you talk to them. And the 2nd woman I talked to never took her eyes off the phone while I returned the vehicle and I even spoke louder and she kept answering me with her eyes glued to the screen.. super disrespectful and I wouldn't recommend anybody come to this location unless you want to be treated like a bother.

DAVIS D. 
Rating:
3.0

The truck ran good, but was not clean.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The return process was so easy! And he was so helpful!

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

SPENCER P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

JESSEN W. 
Rating:
3.0

The cashier was very curt and rude. She was no personable at all. It felt more like her job was a chore. She wasn't worried about customer satisfaction. The truck was in great shape. Otherwise, rude workers that had an attitude problem

Jayce C. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
4.0

Julie was very professional and provided us with excellent customer service! I would definitely rent a uhaul truck from the Lodi N. Cherokee location again. Customer service is very important to me and they all did a excellent job! Thank you Wendy Jones

LEOTIS J. 
Rating:
5.0

Turn on A/C because it's hot inside the building. Overall it was a great experience!

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Sherri L. 
Rating:
5.0

Awesome staff

Taylor W.  |  Overall Experience 
Rating:
5.0

Awesome customer service

Henry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

I reserved in Sacramento and I had to pick it up in Lodi, 45 minutes away. Otherwise, great experience - good tech, safety was good, and it was quick. Again, bummer I had to go to Lodi though.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

Aldo A. C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

The more we come here the better we like the young lady that works there is very helpful and friendly

DIOLINDA D. 
Rating:
5.0

Customer did not leave a comment.

James c.  |  Overall Experience 
Rating:
5.0

I am always more than impressed with this u-haul they are more than willing to Help and you don't even have to ask Jake and Fonzie were More than accommodating When I had what seemed like 10 bags of pads and and they jumped in to help load him into the truck no problem! These guys are the best and their manager must be teaching them well.

David S. 
Rating:
5.0

Customer did not leave a comment.

JIN C. 
Rating:
5.0

Nothing everything was good

ENRIQUE P. 
Rating:
5.0

Convenient. But the truck was in bad shape. Right mirror kept falling down. Made it difficult to take right turns. Couldn't see cars to the right.

JACLYN C. 
Rating:
5.0

Nothing! It was a great experience. They went far and beyond what customer service is. I would recommend this location to anyone.

JENNIFER F. 
Rating:
5.0

The manager there gave us the best customer service. That alone would bring me back. His name was Jacob and because of him our vacation was a success!

ALVARO C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Excellent customer service! Super knowledgeable and helpful with any questions I may have!

ROBERT L. 
Rating:
2.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

The staff helping with the equipment outside were incredibly patient and helpful. Moving can be stressful, and they were professional and personable. Thanks!

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

DEANNA W. 
Rating:
5.0

everything went perfect thanks for one less stress.

George W. 
Rating:
5.0

Customer did not leave a comment.

ULF G. 
Rating:
1.0

Terrible experience.. I was order one item and paid for it . Once I arrived at the location I was informed that they don't rent appliance dolly's . i was Quoted 183.00 for my rental and Mileage. and i had a decent amount of Gas. Once i returned the truck to the location after spending $60.00 filling up the vehicle so i don't get charge a gas maintenance fee. I was informed that any extra gas i add is on me and i wont be credited . i guessed i went about a 100 miles but it was off i actually went 135 miles. after i returned the vehicle they add an extra 68.00 on to my account . i asked why the extra amount and the Employee told me that's how it goes . i was quoted a price and once i return the vehicle they will give me my final price.. 252.00 to drive 131 miles is absolutely crazy. this is a terrible establishment and i will never use them again. Zero customer service .. Zero fucks given. they just add money to the account with no explanation .

ZACHARY W. 
Rating:
1.0

Honor the reservation! I secured a reservation for a 10 ft. truck to be picked up in Lathrop, Ca. Received email the night before that truck pick up location was changed to Lodi, Ca. The appliance dolly I secured was not available at pick up. Was told the dolly does not come with the order but was advertise it does. No compensation was offered. I requested compensation and was given free 25 miles and no charge for the very small utility dolly. While driving truck, it shimmied violently, strained to keep the vehicle in line while driving. Will never use U-haul again!

DUANE H. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
2.0

Staff had no sense of urgency.

blake t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Long wait and staff had no sense of urgency.

Blake T. 
Rating:
3.0

They only had 1 employee inside. There were only 3 people in front of me in line and I had to wait almost 30 mins.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

The guys he's was very very nice person and helpful excellent job so polite

Enedina A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

felix b.  |  Overall Experience 
Rating:
5.0

The manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I’m sure everyone who deals with her feels the same.

Henry P.  |  First Impressions 
Rating:
3.0

Was understaffed the majority of the time, long waits.

Kathy r.  |  Overall Experience 
Rating:
5.0

Very professional. Very helpful. Great customer service!!

Taylor W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

blanca e.  |  Overall Experience 
Rating:
5.0

it smells like weed in our unit lol

octavio r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrance M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lupe S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven t.  |  First Impressions 
Rating:
5.0

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

kimberly d.  |  First Impressions 
Rating:
5.0

Employee's always greet and helpful and friendly

William b.  |  First Impressions 
Rating:
5.0

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

monica w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Monica P.  |  First Impressions 
Rating:
4.0

Initial check in process was slow. Personnel was friendly and helpful.

linda w.  |  First Impressions 
Rating:
5.0

Our move in was smooth and easy. Customer care was great .

felix b.  |  First Impressions 
Rating:
5.0

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

shawna v.  |  First Impressions 
No reviews have been submitted for this location.

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