Customer Reviews for U-Haul Moving & Storage of Lodi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lodi

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Michael Z. | Overall Experience |
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Customer did not leave a comment.

steven t. | First Impressions |
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Customer did not leave a comment.

TODD C.
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I picked up the truck on a Saturday morning. When the paper was complete i was told the truck was outside the door. There was no walk around performed and the truck had 1/4 tank of gas. I returned the truck with a 1/8 of a tank left in it and was charged $60 for refueling the truck. I feel this is excessive and was not happy.

CYNTHIA R.
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I was very satisfied with the service.

James W.
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Excellent service, and very professional.

david anthony S.
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Tinamarie was outstanding to work with and was so very helpful!! I saw someone being very rude to her and then right after that greeted me with a smile and everyone else working there was so very busy and seem to be happy to do so. They were all working with a smile trying to help everyone and believe me there was a lot of people thank you again U-Haul!

RICHARD M.
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Customer did not leave a comment.

kimberly d. | First Impressions |
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Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

Damion M.
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Customer did not leave a comment.

TASAWAR H.
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very easy and simple.

RIA A.
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I wish that there's more parking space for us customers coz it's not safe to just leave your car in the street especially if you have have long hours of rental, if they have empty parking space from their rental trucks that they are not using I just hope next time they should offer that to their customers...

april j. | Overall Experience |
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

yuriy u. | Overall Experience |
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Customer did not leave a comment.

BRUCE B.
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Clean windows on the inside. Let people know just because change oil soon light is on doesn't mean renter is responsible if engine fails. It took me inspecting 3 vehicles before I accepted 3rd vehicle.

DAVID A.
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Customer did not leave a comment.

Eugene T.
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The reason for the average rating is that I reserved a car hauler online and did the early check-in online at 830AM because I was very busy completing other tasks on Friday morning. My pickup time was 9AM but, I didn't make it there until 11:30AM. I spoke with a new employee who seemed to be doing her best to help me. She had a question after looking at her computer and another female employee (I didn't get her name) came over and informed me that I was late and that they had booked another person for that trailer. I responded I did the early check-in online this morning because I was busy with other stuff. She informed me that doesn't matter, she informed me that if I don't call to let them know I'll be late that they will make the equipment available to anyone else. She informed me that the person who rented the trailer I had would be picking it up 5PM. I asked if I waited there at 5PM and if that person didn't arrive on time, without calling, I could then rent it. She informed me it doesn't work that way. She made no effort or offer to help me find another car hauler. I went home pretty upset. I went online to see if I could find another trailer at another U-Haul. Well wasn't I surprised to find several available at the same Lodi location. I booked one online, called to confirm and let them know I was 10 minutes away. When I arrived the person who was not helpful looked me straight in the eye and told her fellow employees that she was going on break. When I went to have the trail hooked up to my track there were 4 car haulers on site. When I returned my rental trailer on Sunday there were still 3 on site in the exact same spots. The employees who hooked up my trailer and unhooked it upon my return were great and represented U-Haul very well. The employee behind the counter did a very poor job and obviously wanted to teach me a lesson about not picking my rental up at the scheduled time. The equipment was available on site and she did nothing to assist me.

JOSEPH M.
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If you want to stay in business stop hiring employees that hate doing their job. Your policy on truck fuel levels is half a tank even though mine was well below that when I first received it. The entire truck smelled like marijuana and when I requested a new one “all the trucks were being used”. I'd rather walk and carry my furniture by hand than use your dumpster fire of a company again.

JULIANNA H. | Overall Experience |
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Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

PAUL S.
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Checking in was fast and efficient! Young man that checked in trailer when returned was great.

MONICA G.
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Customer did not leave a comment.

raymond W.
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Customer did not leave a comment.

KARLI E.
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Customer did not leave a comment.

DIANE L.
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Should have been shown how to use harness for the car

JERRY B.
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Not happy was being charged for a handtruck that wasn't as good as the one I brought and had to disconnect to make room for my load I was not told to pick up the truck I ordered from Galt to Lodi Wanted the truck for 48 hours and could not order either online or at the Galt store

KRISTOFER A.
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Nothing.

David B.
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Customer did not leave a comment.

DONNA B.
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Customer did not leave a comment.

JAMES B.
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They took very good care of me very professional thanks

JEROME P.
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Nothing

KEVIN R.
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Customer did not leave a comment.

TARASHAKTI S.
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They sent me an email my truck was moved to a different location than the one I requested. I spent and extra hour driving on move day because no one called or contacted me that the truck was moved and then moved again back.

Tonya W. | First Impressions |
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From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

LORENA H.
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Customer did not leave a comment.

BRIGETTE G.
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Service efficiently friendly. New services advertised inside lobby. Did not require storage services at time of rental. LEAKING FLUID UNDER FRAME BY AXEL OR A LEAK FROM ENGINE EXTENDING TO BACK TIRES. NOT WATER. ITS A SWEET SMELLING CLEAR FLUID THAT CAN BE TOUCHED BY HAND BARE SKIN CONTACT OKAY. NO EFFECT ON PERFORMANCE. No usage of air conditioning.

THOMAS M.
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Do what you promised, with the exception of giving me a truck that was empty of gas. You could improve by not giving me a truck empty of gas. A very bad way of doing business.

Steven R.
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Customer did not leave a comment.

Cassandra L.
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Rude people!!!!! On top of not having the truck reserved, and not honoring the $50 guarantee..poor behavior, smart-aleck attitude and we overheard the young woman tell another customer that because he put a box together to see the size (IT WAS NOT TAPED) he HAD to buy it. This location is terrible and because of the behavior of this young woman I will NEVER USE UHAUL AGAIN. They didn't have what I reserved, the van offered was a waste of my time (we drove three hours from our home in Reno) and ended up being useless for moving my 83 year old fathers belongings. RUDE RUDE RUDE!!! I feel like they are scammers out for a sale making that man buy a box just for seeing what size it was.

vanessa H.
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No one will help with the refund. Worst costumer service ever . We almost died and got stranded with the equipment. This company does not care about the safety and well being of their customers. Never using them again .

JOHN D.
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The engine did make some squeaking sounds when I first left your establishment and when we were leaving the Dump at North Recycle in Lodi but she drove great overall. Thank you Kindly.

SHAIN I.
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Friendly and quick.

Mbasireh C.
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Customer did not leave a comment.

TAMMY Y.
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Customer did not leave a comment.

GORDON B.
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Customer did not leave a comment.

PAMELA P.
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Customer did not leave a comment.

HARRISON S.
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Customer did not leave a comment.

JANET S.
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Fast in and out.

DANIEL R.
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Don't charge after-hours service fees when you have signs on the property that say 24/7 returns. Very misleading.

Paul C.
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Friendly staff quick service

William b. | First Impressions |
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Employee's always greet and helpful and friendly

Michael B.
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I reserved a trailer several days before and I even paid for it. Then the day before I was to pick it up, U-Hail called me and said they cancelled my reservation because there wasn't a trailer available. I called them back and they were able to find one 30 mins away. We had to drive 60 mins round trip to pick up the trailer for use that day. Not very happy.

David S.
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The people at this U-Haul are always so helpful. The moment I walk in the door I feel welcomed I feel safe and the place is always so clean! This is by far my favorite Uhaul and would tell anyone I don't care if you're coming out of town this is the Uhaul you want to use! Thank you guys so much for making me feel welcome safe and appreciated. You go Uhaul!

PHONSAVANH L.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

JAMES W.
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I was charged for 2 days in error but was unable to catch it because they don't give receipts only e mail. When I got internet connected and found the error it took over 20 minutes on hold to have someone tell me it will take another 3 to 5 days to correct the over charge. This is very inefficient waste of my time.

monica w. | First Impressions |
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Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

Stanley Scott H.
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Customer did not leave a comment.

samuel L.
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Gotta love being told to put a mask on only to enter the building with staff not setting the same standards in which they expected me to

Brian Nauer W.
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Customer did not leave a comment.

SHARON S.
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The service at Lodi was great. People were very helpful and kind. We had an emergency in the middle and had to keep the truck extra 2days. They were wonderful about and it all worked out very well. I will rent from them again.

freddy B.
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Customer did not leave a comment.

TERRI T.
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Check out and maintain your equipment so it is in proper working order. Make sure customers receive the equipment that was reserved for rental.

Daniel K.
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Customer did not leave a comment.

ROBERT W.
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Customer did not leave a comment.

HARMANJEET D.
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Customer did not leave a comment.

GILBERTO S.
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Customer did not leave a comment.

Corina R. | Overall Experience |
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Customer did not leave a comment.

john f. | First Impressions |
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Customer did not leave a comment.

Amaris A.
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Female employees need to drop the attitude and stop threatening customers.

Patrick K.
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Can't think of anything.

Kenneth G.
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Truck was damaged and rental was risked because of it.

Barbara T.
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Twice i reserved a trailer and the it wasn't at the location I reserved it at.

Karla F.
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Both were unpleasant and curt to the point of being rude to me and the other customer. I would have expected this in New England where I rented the trailer, but not in California.

LINDA R.
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Customer did not leave a comment.

CHARLES R.
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Customer did not leave a comment.

bruce G.
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Customer did not leave a comment.

DANIELLE D.
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The extras that's I rented weren't in even though I called a week in advance to make sure. The representatives were extremely rude, lied about not being able to answer the phone, and then when they didn't have the Equipment told me it was my problem to call other U-Hauls or go buy some.

Michael H.
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Customer did not leave a comment.

JAMES O.
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Customer service was non personable, non friendly! Definitely need to improves those skills..

Matthew T.
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The whole experience was a huge inconvenience. I signed up for app based pickup. The app wasn't working, then I went to find the vehicle and it was never brought out or prepared. After verification, etc, I had to go inside the store and wait IN LINE for 30 minutes to get the keys. What is the point of app based pickup if I still have to wait in line?

Stephen S.
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We were prompted to rent a storage unit from an advertisement inside our uhaul truck. It said one free month with rental purchase of our truck. The girl who checked us out said we'd have to speak to the manager because that advertisement shouldn't be inside the truck. We said ok, but she told us the manager was gone for the day. She said we could call her the next day. We called and spoke to the manager named Chanel, she informed us of the same thing that the advertisement shouldn't of been in the truck and it was a mistake. We told her that's the only reason we decided to rent a unit with them long term and would have chosen a different facility. She said even if she wanted to honor it she couldn't because she rented her last unit to us, we asked why that had anything to do with it and let her know the Ad inside the truck didn't say there were any exceptions. She then become agitated and said there's nothing that she can do to help us.

Elizabeth C.
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My service was a drop-off and pick up of UBOX. Eliana was absolutely AWESOME!!!

ROBERT H.
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Customer did not leave a comment.

Jennie A.
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Staff very helpful, check in and check out of equipment was quick.

Stephen C.
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The staff was very friendly and efficient.

Lisa M W.
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Facility is great, staff is rude and very uninviting.

LISA W.
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Very good facility but rude and not welcoming.

GUSTAVO B.
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Nothing to improve, the girl in the counter was amazing. Went above and beyond to help us load a trailer. It was our first time renting a trailer so we had a lot of issues arise but we managed. Thankfully this U-haul location had a well trained individual because she knew what she was doing. Thank you!

Harvey H.
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What you could not help was that somewhere in the previous line of users smoked. I used Febreze and that helped but did not completely eliminate the odor, especially from the air conditioning system. My wife is sensitive to cigarette smoke but she survived.

Nicole M.
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Customer did not leave a comment.

Tony B.
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Make the dolly in the back be able to be removed at the time of rental it was in the way for my load

TRACE H.
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Truck was clean. Battery was dead the following morning. Roadside assist had it replaced within 2 hours. Not sure how to catch that. Not the facilities fault. Passenger side windshield wiper needed to be replaced. It fell apart everytime I lifted the arm to wash the windshield. That could be checked.

Beulah S.
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The women here are very rude!

Mariah S.
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I have gone into this facility a few times and have never had friendly service. Staff is very rude and short with customers.

Nicole M.
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Customer did not leave a comment.

frank L.
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Customer did not leave a comment.

REBEKAH P.
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The woman who helped us also helped us with a larger moving truck back in June. Fantastic help both times. We appreciate people like her, hard to find these days.

jordan W.
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Have better customer relationship when speaking with customers at counter!!!!!!!!

Christine F.
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The comment is that Uhaul is price gouging. The Uhaul folks at the destination was in disbelief that cost of the rental was so much. Goes to show.

Robert H.
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Great service, friendly and reliable. Thank you!!

GENEVIEVE M.
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Worst experience ever. Moved my truck rental to location an hour away. Then when reservation desk tried to correct it, only provided a rental truck for 4 hrs when original request was 24. Truck had transmission issues and almost wouldn't start on several occasions. Will NEVER use Uhaul again.

Ria A.
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Improve customer service, employees should offer/assist more their customers if needed and more courteous, they should smile more and friendly.

Steven Y.
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No suggestions for improvement. My experience was excellent!

charles S.
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Customer did not leave a comment.

Scott R.
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Customer did not leave a comment.

Aaron C.
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Customer did not leave a comment.

Keith R.
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Everything was great

Sandi Z.
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Customer did not leave a comment.

MONIKA W.
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Customer did not leave a comment.

Michael C.
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It's always a great experience with this location! Thank you from Michael Collins with Pacific West!

Kenneth L.
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Needs more help. Only 2 employees working and the male was very rude.

Monica P. | First Impressions |
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Happy I went with U-Haul Storage again. Great service and facility for a fair price!

ROBERT B. | Overall Experience |
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Very nice people there to help me when there were questions

Charles L. | Overall Experience |
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Customer did not leave a comment.

STEPHEN B. | Overall Experience |
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Customer did not leave a comment.

mary elaine v. | Overall Experience |
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Customer did not leave a comment.

Brian G. | Overall Experience |
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Customer did not leave a comment.

gerardo r. | Overall Experience |
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Customer did not leave a comment.

teresa t. | Overall Experience |
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Customer did not leave a comment.

linda w. | First Impressions |
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Initial check in process was slow. Personnel was friendly and helpful.

Terry H. | First Impressions |
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Customer did not leave a comment.

Stephen J. | Overall Experience |
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Customer did not leave a comment.

randolph h. | Overall Experience |
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No Comment

Chuck H. | Overall Experience |
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Best storage operation I’ve seen. It just works

felix b. | First Impressions |
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Our move in was smooth and easy. Customer care was great .

THOMAS ALAN B. | Overall Experience |
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Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

shawna v. | First Impressions |
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Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

Mikah T. | First Impressions |
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I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Rose R. | Overall Experience |
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None

Debbie H. | Overall Experience |
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Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

ronald r. | Overall Experience |
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Pleasant experience.

AMY O. | First Impressions |
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Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

Michael Z. | First Impressions |
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Very helpful and friendly staff.

Sally E. | First Impressions |
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Chanele went above and beyond to help me resolve my storage problems.

Cassandra F. | Overall Experience |
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It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Gayle Y. | First Impressions |
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I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Stephen J. | Overall Experience |
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Friendly staff AND helpfull

Chandler P. | Overall Experience |
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Really nice people. Easy in and out. Clean. Friendly.

Jame J. | Overall Experience |
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-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Debbie H. | First Impressions |
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Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Rebecca D. | First Impressions |
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You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

paula t. | Overall Experience |
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Thank you

shannon s. | Overall Experience |
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Everyone was super helpful

Elizabeth S. | Overall Experience |
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Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

WAYNE W. | Overall Experience |
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Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

LEONARD G. | Overall Experience |
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Good service

Enrique V. | First Impressions |
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She did a great job lovely facility

Mary R. | Overall Experience |
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The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Stephen J. | Overall Experience |
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Friendly/helpfull staff

Anthony S. | Overall Experience |
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Thank you

Stephen J. | First Impressions |
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Very happy ,friendly staff

DEBBIE H. | First Impressions |
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Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

BELINDA T. | Overall Experience |
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My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

Benjamin M. | First Impressions |
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Good friendly clean.

Dan H. | Overall Experience |
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Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Mary R. | Reservation |
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Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

kyle t. | Overall Experience |
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Very friendly employees, prompt service, would return!

MARK D. | Reservation |
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Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

DYZAN K. | Overall Experience |
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This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

Robert W. | Overall Experience |
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no feedback

Lynn C. | Reservation |
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Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Gabriel P. | Overall Experience |
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Friendly people and great service

meagan b. | Overall Experience |
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.

Gabriel P. | Overall Experience |
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Great staff and facilities

Wendi G. | Overall Experience |
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I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

shannon s. | Overall Experience |
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great place!

DEBBIE H. | Reservation |
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We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

pat o. | Reservation |
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Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

Valerie V. | Overall Experience |
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Overall great experience

Cindy L. | Overall Experience |
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A little pricey!

GEORGE V. R. | Overall Experience |
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Very helpful, very polite!

carrie s. | Overall Experience |
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I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

Tamara T. | Overall Experience |
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I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!

DANIEL M. | Overall Experience |
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Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.

No reviews have been submitted for this location.

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