Customer Reviews for U-Haul Moving & Storage of Lodi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lodi

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Emily C. on

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Chuck R. on

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Luiz c. on

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Steve T. on

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meldera g. on

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Mark S. on

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Can't say enough about how great the employees are at U Haul ,,, fast, friendly and professional !!! Keep up the great work & thanks again

Jocelyne D. on

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GREGORY E. on

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Two people out of three left for "lunch" leaving 4-5 customers waiting. Unforgivable Were we interfering in their day?

alan y. on

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Great service. Great staff. Very helpful.

ROBERT C. on

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excellent service from the time i checked out trailer to hooking up and on return of trailer. Keep up the great service. everything done in a fast and orderly way.

Dennis K. on

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Good experience!!!

Tammy T. on

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Ordering over the phone was a pain, the customer service rep was confused, she didn't listen well, and then placed my order wrong so after I got my confirmation email I had to call back to have them fix it. Annoying.

Daniel S. on

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A very enjoyable experience

robert c. on

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Darlene T. on

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Philip m. on

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Clayton P. on

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deidra c. on

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I am very happy with renting from the lodi uhaul. Staff was very friendly and helpful and quick with their service. Thank you for making our moving experience easier!!!

regina s. on

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Tom C. on

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James D. on

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Very helpful, friendly professional staff

craig r. on

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Picked up a 5'×9' trailer 1hour early, all good easy, when I dropped it off, they were so busy, but a young man approached me and said he would be right with me. In 1 minute there was a guy unhooking the trailer, and in 2 minutes I had a printed receipt in hand.Didn't even get out of the truck. And was driving away. Did I mention it was 101 degrees. Hats off to this place.

Leeann W. on

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tom j. on

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Jen was very nice.

Krista B. on

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Storage unit was unclean when I started unloading, staff was very apologetic and tried to clean it, but I had already started unloading. Minor inconvenience.

MICHELLE O. on

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Very friendly and efficient.

leland p. on

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Tami M. on

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DONNA v. on

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Maxine N. on

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Steve J. on

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The two people that helped both on pick up and return were great! In and out both times. I will be renting again in August and will be using Lodi again...

Kenneth G. on

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The U-Haul location was understaffed and there was a long line of people. The staff did appear to be doing everything they could to help.

Nicholas Y. on

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Cheaper prices

Ernest G. on

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Frank B. on

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Delivery time was adequate. I was planning on them arriving in a more timely manner. My items were in great condition and was happy with the safety of my items. The delivery point in Brooksville is limited due to having one delivery person that has to cover a large area. I would recommend that you expand the delivery system so that deliver could happen within the time frame that was promised.

emil n. on

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Brian S. on

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It was really easy. First time I ever used U-Haul for a rental. Everything was explained fully and I was in and out quickly, both during the rental process and the return. Great job !!!

tom c. on

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ANTHONY C. on

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Russell W. on

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dennis h. on

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Sherry F. on

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Juan G. on

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I had stayed away from U Haul for about 13 years. In 2004 I had a terrible experience in one of the locations in San Diego. I thought I would give U Haul another chance and found the location here in Lodi on Cherokee outstanding. The manager has been very helpful, honest, patient and really listens to the customer. This was the third time I used this location because of the manager Antonio Tinco and will continue to use it for future needs. Thank you Antonio

Raul R. on

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david s. on

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Very friendly and helpful. They made sure we had everything we needed to move.

Angel B. on

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Not give someone one location to pickup the rental that is over 40 miles away, then not tell the customer that the location changed to another 40 miles in a different direction. Nicole from Scheduling was an absolute nightmare. This will be the last time I ever use UHaul products.

Brian B. on

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boni f. on

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SEVERA S. on

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BEN C. on

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Friendly and very accommodating

JAMES B. on

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I was able to accomplish everything I wanted and no improvement is necessary.

Raymond S. on

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chris f. on

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Amy R. on

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William b. on

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Always the best there. Use their services many time. Fast friendly and great with respect. Can't ask for a more friendly and nice company.

Paul B. on

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Amazing, didn't have to get out of my truck. Trailer was unhooked by uhaul employee, receipt emailed...thank you!

MICHAEL m. on

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peter c. on

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everything was good

Vahan B. on

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Glenn M. on

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Patricia K. on

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Gabrielle B. on

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KEITH B. on

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EARSLYN S. on

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Excellent customer service

melissa d. on

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Quck service. Very Friendly. I would definitely rent here again.

Lori B. on

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Steven R. on

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Nothing - everything worked out very well.

SCOTT t. on

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william c. on

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Too expensive!

Julie L. on

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cathrine j. on

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Brought the truck back around 7:20 pm - after closing. Was attempting to check the vehicle in online, per instructions. It wasn't working; thought I would have to come back the next morning. Two employees just going home saw me struggling and helped me check in the vehicle, delaying the end of their workday. I was very appreciative!

dennis f. on

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Joaquin V. on

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just a bit cleaner there was junk left in cab

liz p. on

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Chandler S. on

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CHarles F. on

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Price quoted at pick-up time did not include tax and was unhappy to pay 7.75% more at return.

Kenneth G. on

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shaundy f. on

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Francisco C. on

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Tim W. on

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Wait lines too long. On-line check out process didn't work, wouldn't allow me to download pictures and complete the process. Double charged for 2 days rental instead of 1 day. Still looking to make sure the 1 day credit shows up on my account.

SHAWN T on

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The ceiling was damaged the door was damaged then they reaised rent when they fixed the door this place sucks ill never use uhaul again.

Soren B. on

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SUKHDIP K. on

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DEBBIE H. on

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Great staff

julie t. on

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When returning the truck to this location you only had one person at the counter. The process took over an hour because of the line and uhaul having only one employee behind the counter- unacceptable!

Todd M on

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The people at Lodi U-Haul were extremely helpful and they always responded to my requests. Very good people there.

jane f. on

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Brad C. on

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Kim P. on

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Great and quick! Reserving online helped this moving experience run so smooth! Thank you Uhaul!!!!

Wanda C. on

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the truck I got a 15 ft. was old and not in good shape. It got the job done so I was happy about that.

LOUISE H. on

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No instructions on the vehicle given. Just the keys and sign and go. No lock the storage part of the truck, we had to use our own lock. Then could not return the truck after hours due to being unable to lock the back and leave the rented blankets unprotected.

Sheila C. on

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brian l. on

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Alan N. on

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alfred g. on

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nancy m. on

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This was improved experienced from my last move with uhaul. Last time Lodi was overbooked and I had to drive to Stockton. I was not happy. This time was great and truck was there. Service was great!!

Mark S. on

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Just keep up the great service you provide. The staff was amazing, I'm in the customer service industry and know how trying it is at times dealing with the public. Thanks to all the members who assisted me through a very tough move !! 5 STARS !!!

Tracy S. on

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Kandi B on

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Check in staff super friendly helpful.

bruce l. on

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Kylie S. on

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DENNIS M. on

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Michael P. on

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Change the "Speed Limit 55" sign on trailers to reflect to Never Drive Trailer Faster Than Safe. Many states across this beautiful country have increased their speed limits and for many towing is the same as posted speed limit. When driving 55 we are in the way. With upgrades to vehicles braking, steering and suspension systems this should not be an issue. More than likely persons renting trailers pay little attention to the sign on the trailer.

James P. on

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James P. on

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GABRIEL R. on

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WILLIAM B. on

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Nothing, service is always great here at the Lodi store. I rent quite often and are greeted with fast and friendly service.

Angela G. on

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GENARO G. on

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Make lobby more comfortable if more than one customer waiting. Temperature in lobby is uncomfortable hot.

Steve S. on

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Nothing! Don't change anything! It is perfect just like it is!!

omar p. on

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I like it

benny p. on

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Eric K. on

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I have rented from this location several times in the last month, the service has always been excellent. The employees are friendly, knowledgeable and the service is quick. Some of the best customer service I received from any company in a long time. Great Job.

Jo Ann C. on

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We rented on a Saturday afternoon. Staff was very very unfriendly and unprofessional (maybe more training is needed) Our rental was dirty inside and out. When we returned this rental the young man who checked me out was very friendly and also professional. The manager was also very helpful. If we rent in the future we will rent from Lodi U-Haul. Just thought you should know.

Michael B. on

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On May 13, 2017, at approximately 1600 hours, we arrived at the U-Haul Lodi location. The employees at this location were very friendly, helpful and personable. I would highly recommend this location to my family and friends.

yvonne v. on

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stacy c. on

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For the last 2 years we've delt with Julie Thorpe and she was awesome. Great customer service and always very helpful.

david m. on

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Great customer service. Friendly people. Would for sure rent again.

TAMMI I. on

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TAMMI I. on

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sandra m. on

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help was pleasant and helpful

SHADOWE P. on

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Eugene W A. on

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Sandy H. on

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Eric K. on

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See above...

MARGARET Z. on

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The employees were SO very nice! When we returned the trailer, our transmission failed (of all things) and we were stranded there for an hour or so. While trying to figure it all out, an employee brought us a freezing cold bottle of water which was a lifesaver on a fairly hot day. How wonderful was that!

kelly f. on

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I ordered a bundle of blankets and they weren't put into the truck.

Mark S. on

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Very efficient and nice staff.

Kyle P on

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I was very impressed with the efficiency and helpfulness of the staff. The facility is obviously well run and managed. I was not expecting what I discovered from U-Haul. Great job.

russel s. on

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Wesley W. on

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Great people there also

TIL L. on

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Jessie G. on

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Best U-Haul in town!

Sherri C. on

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Don S. on

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Steve C. on

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HONORIO D. on

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marv c. on

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Tom G. on

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This location is by far the best Uhaul facility I have ever done business with. The main reason is because of how it is run. Each and every one of the staff are knowledgeable, very professional, extremely helpful and patient and this is consistent. Myself or one of my family members has gone to this location for renting moving vehicles and/or trailers and we've purchased moving supplies several times as well. This location has been very busy each and every time I have rented from them, yet you don't mind waiting because of how you see they treat each customer. More Uhaul locations should be run like this particular one. I drive 50 miles from my home passing four other Uhaul rental places to consistently rent from this location. This is definitely an A plus rated business.

Jason H. on

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Cindy L. on

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richi m. on

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Robin F. on

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Very slow service.

thomas m. on

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Rose P. on

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GEORGE T. on

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Did not explain the mileage fee. We ended up.paying 80.16. To rent a truck to take a load to harney lane dumps ..Rediculous.

Jerry S. on

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Diana C. on

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Nancy H. on

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I was scheduled to pick up the truck in Valley Springs, but had to pick it up in Lodi as a truck wasn't available in VS. I was notified on Friday night at 7pm that I needed to pick the truck up in Angels Camp. That was NOT convenient so I had to pick it up in Lodi..I had two charges on my credit card for $120.08..one is pending. I will say that the lady on the phone handling the change of pick up was very courteous and apologetic.

JAVIER C. on

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Robert W. on

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harold b. on

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harold b. on

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Victor M. on

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Bob S. on

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Benjamin L. on

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How about a truck that didn't break down

roger w. on

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There was no wait time. A competent person guided me through everything, and I did not feel rushed. Sometimes there are a ton of people and not enough helpers and I understand that. I was in that situation and I just walked out and purchased propane at another business.

caroline m. on

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Very friendly when I need a truck or trailer they always have it

GEORGE M. on

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This location is convenient and easy to find but it is pretty busy and seems understaffed.

Christine F. on

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Dina C. on

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Julie, the manager was fantastic. She helped me with a very difficult situaion. She was very helpful and friendly. I will definitely be sending business to this location.

Sandra B. on

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We had a perfect experience, could not improve anything. Picked up our trailer in Lodi and dropped it off in Sacramento after the move.

Ron Y. on

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Richard O. on

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Estathea L. on

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The customer service people were helpful, and this place's prices were excellent. Thanks!

Daniel W. on

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Excellent Service! No improvements necessary!

Staycee B. on

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The gal helping me was kind, effeciant and awesome. When we discovered I had no plug on my wires for trailer she got her manager on it right away. Within 10 minutes he had attended to me assessed the situation, picked the part I needed, wrote it and the work order, added the wiring plug, tested it, hooked it up for me and I was off. Excellent service, care and attention. I wanted to tip him but didn't know if I was allowed to do I didn't.

DARRYL S. on

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mike l. on

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Eric K. on

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The gentleman who initially assisted me Sunday morning was fantastic, he was extremely knowledgeable and very polite.

Robert W on

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Friendly, helpful and knowledgeable staff.

DARRYL S. on

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Super helpful and really friendly, the service at this location was excellent.

Chelsea R. on

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KATHLEEN B. on

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Returned after hours

Jane B. on

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mike l. on

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Steven W. on

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Both CS reps were personable, helpful and patient.

jim b. on

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Edward B. on

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Shirleen R. on

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Rosemarie S. on

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JOHN G. on

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Jasma M. on

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Very friendly, there was no problem to extend rent of the van.

John K. on

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jessica v. on

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David B. on

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LUIS D. on

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Stephanie D on

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Staff at Lodi UHaul center were very helpful and extremely friendly. Would definitely recommend to others. Only complaint was that it was a bit expensive to ship the UBox.

RICHARD H. on

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Richard M. on

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Renee H on

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Very friendly and helpful staff

charles s. on

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Make pricing more transparent. $19.99 for the truck rental plus additional fees should be more clearly stated, in your advertizing. I was pleased with the service I received. And will use uhaul again.

steve s. on

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becky j. on

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Customer service was great! Victor was so helpful and got me checked in quickly so I could be on my way.

Renne D. on

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Tow mode was stuck on and check engine light came on . No sense of urgency for anything . They wanted me to put more gas in than when I picked it up .. they kept saying I was "clicks away" from being at half a tank.. it wasn't at half a tank when we left.. they make you sign for gas inside before they take you to the truck.

JEFF C. on

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The excellent and professional customer service i receive from UHAUL Lodi CA is outstanding I rent trucks, vans , and trailers from them .What ever you rent you can guarantee reliable safe and clean vehicles

jose a. on

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Awesome experience both checking in and checking out. Prompt and courteous employees.

JULIE D. on

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Extremely difficult to navigate this location with a trailer. Staff gave incorrect information the phone, showed little to no interest in helping customers in person, and did not offer assistance in resolving issues with billing, equipment, or storage.

Fred N. on

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the staffing level seems low

Jon W. on

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micky m. on

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phalin K. on

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Paul S. on

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Very professional

Gaye F. on

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ROBERT S on

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Staff was thick and foolish

paul c. on

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jan w. on

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Austin N. on

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Customer service was slow and distracted

YADIRA H. on

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Israel M. on

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Great customer service… The only thing is that the cab of the truck smelled really bad like cigars and it made me sick most of the night and felt queasy in the morning. Percent reason I have never been able to stand that smell. I will only read another one if it doesn't smell that way. Besides that everyone was awesome very helpful and very professional great job everybody there at the Lodi store.

Manuel M on

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You guys need to let people in every 24 hours that`s why we are paying for

EUGENE T. on

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Nothing

kelsey t. on

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Stephen R. on

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everything was fantastic

MARISSA W. on

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The call center and the location should be in sync. You gave away the size of truck I reserved, didn't put the discount we were given in time of rental and how to make two other calls to fix it. Wasted a lot of time and money for me.

Carrie M. on

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Very pleasant helpful and quick

JAMES l. on

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More staff. There was only one worker at opening time on a Saturday( another showed up around the time we got helped). I was third in line and waited about 45 minutes. The staff was great. The young boy working did an outstanding job trying to do it all in his own.

FIDEL A. on

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Jan W. on

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GEORGE M. on

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Winona F. on

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TODD C. on

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Peter N. on

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thomas r. on

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Drop off was much more pleasant and helpful.

Salvador N. on

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marcos s. on

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Nothing , everything went perfect Thanks

Michael L. on

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Shelly O. on

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DAVID EDWARD S. on

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Associate check me out in less than 5 minutes. Again, nice job!

Shelley L. on

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dustin s. on

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Very fast and courteous, great experience

DOUG P. on

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We were not told it was an extra .99 a mile at any time !! Not real happy about that. We were told $29.99 plus $1.00 for something . Way to expensive. Total was $75.00 for three hours....

AARON P. on

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Rude customer service upon return the gentleman helping us was very rude and unprofessional andI was charged twice I called and emailed and no one has returned my calls or email I'm very upset and need my money returned ASAP

RICK D. on

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Keep up the great work

Stephanie J. on

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connie t. on

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Gayl l. on

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Customer service was outstanding both in Lodi and in Elk Grove.

ISAAC E. on

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David K. on

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Sandy F. on

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Lodi u haul employees were very nice courteous and professional work with me in every way I appreciated it very much for their help a little on the pricey side but worth it to make it much easier for me thank you u haul lodi

paul t. on

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jacalyn h on

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The people were outstanding!

jacalyn h on

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The people were outstanding!

danny c. on

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susan p. on

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The customer service was great. Even though they were extremely busy they were very professional. Thank you.

DENIS O. on

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This trailer should not have been rented. I'm not sure when the last inspection was but it must have been years ago. The tire on the right side was coming apart to the point I could put my finger under to the core. The wheels were so rusty it a wonder they held air. I would like a representative to contact me. I have pictures of this and I want this trailer off the road.

michelle h. on

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I had a question about opening the back of the truck. The call center couldn't answer it and they sent a message to the local store (I was hoping to talk to the man who rented me the truck) but I never received a call back. Luckily the person helping me could open the back of the truck. Overall, very pleased with the location's service but they should have returned my call.

janice w. on

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JACQUELINE C. on

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M AND M S. on

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Paying milage at .65 per mile is a little high. Especially when you consider having to fill gas also. Would rather pay a little more per day and no milage.

Wayne W. on

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Richard M. on

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Great team at this location. Efficient, know what they are doing, and friendly.

RUSSELL W. on

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Two sweet ladies waited on me and they were very knowledgeable and polite. Give them a raise in pay. .

Armando P. on

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Gracias

John C. on

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The U-Haul Employees were great to work with.

Sam T. on

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Marlene C. on

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RUSS S. on

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ALWAYS polite, professional service. Love this store! Kimberly & Russ S.

Dennis S. on

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Kimberly S. on

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Great store.

Bob F. on

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joe b. on

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Laura M. on

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SAROEUN L. on

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need better customer service. the person who helped me did not go over the steps with me. i ended up paying another hundred something more because i went over the milage. i did not know i have to pay extra. he told me whatever im paying is going to cover for that 2 days rental. i found out when i return the uhaul. i was really upset. im already paying alot for the rental, plus gas and coming to find out i have to pay more. this is not ok. i wish i can get some money back. ive never experience this big amount before. never again going back there nor recommend this place to friends or family. very poor customer service.

Scott t. on

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Wasn't staff appropriately. Had to wait in line 30 mins for service with only one person working. Didn't have a truck to rent do I reserved another for the following day. The next day they didn't have the truck I reserved so I was given a smaller truck at the sane price. A discount should be given when this happens for customer rentention.

JAIME R. on

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Last few visits courteous professional staff.

brian p. on

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Customer did not leave a comment.

ARDITH S. on

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Customer did not leave a comment.

Linda O. on

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Customer service is extremly poor. I'm treated like I've somehow wronged them. So rude and disrespectful. Manager is great but doesn't have control of the rude females

ALLAN S. on

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Customer did not leave a comment.

Jamie P. on

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More employees

charlie p. on

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Customer did not leave a comment.

Gilbert A. on

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Sandra L. on

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AARON C. on

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Gonzalo g. on

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Omg. I. Super. Mad. :( Becose. U. Guys. Cancellation. 2. Time. Mi. Reserved....so. I. Have. Hard. Time.

Danny S. on

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Very nice and awesome employees! I was taken care of and they made me feel like I was number 1!

jeanette f. on

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Just continue your good service

Michael V. on

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Customer did not leave a comment.

Glenn V. on

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None, everything was great

bob n. on

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DANNY B. on

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Robert C. on

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Pick up and drop off were exceptionally thorough and easy. I made the reservation with Antonio a few days in advance - awesome. The staff were very friendly and accomodated my unique situation. I really appreciate all the staff here, literally. I returned the truck and Julie made the entire checkout process enjoyable.

robert r. on

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Customer did not leave a comment.

Victor M. on

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everyone was very knowledgeable and helpful when I picked up my rental and when I returned it. Excellent experience. Answered all of my questions and gave me helpful advice.

troy k. on

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Customer did not leave a comment.

Cassandra W. on

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I just wanted to say the chat rep I spoke with about my order, Karen, was amazing!!!

CRAIG M on

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Facility was safe in a good location easy access to freeway Friendly and helpful staff.

Raina G. on

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Customer did not leave a comment.

John B. on

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Charles S. on

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it was raining when I returned it .if you could turn off the rain it would be great.

KEELY S. on

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Customer did not leave a comment.

Tom C. on

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all went well

Lyle S. on

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Staff at pickup pleasant and efficient. Staff at drop off likewise. Both very accommodating and pleasant to work with

Robert M. on

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Prompt service pickup and return

terry f. on

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Very friendly. Helpful. And had equipment ready for a last min move!!!

Guadalupe G. on

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Customer did not leave a comment.

Michael D. on

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noel r. on

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herbert s. on

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Jeremy T. on

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Howard W. on

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Theresa H. on

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Rented a truck online a week before my move, but when I got to the store my size truck wasn't available & they gave me a smaller truck. We thought we could make it work. We drove it to the house (6 mi) & realized there was no way it would work for one trip. I called the store number & was transferred to the customer service center. I asked for a much larger truck & asked to pick it up today. The lady reserved it & we went to back to the store. Before dropping off the truck I wanted to make sure I didn't get charged for gas so we took it to fill it up. We only went a total of 12 mi. When filling up the truck the needle would not move. I ended up putting 5 gal in costing $13.31. I kept the receipt & got back into the truck to go back to the store. The truck didn't want to start. We tried several times to get it to start & after aboutique the 5th or 6th try it lurched forward & we were able to get back. When I got to the counter they said there were no trucks available. I had just talked with customer service how are there no trucks?!?! My money was refunded including the fuel costs & they booked me a truck for the next morning. When I got there the next morning their card (credit & debit) services was down. Finally I got the truck & moved. The next day I checked my online banking statement & I've been charged twice for the truck. I had to wait to go in when the general manager was in. I explained what happened. He remembered me because he gave me the last refund. After making phone calls & waiting for about 30-40 mins with my screaming toddler, he said that the other charges were on a different contract which is why they couldn't find it. I was given a refund for the over charge of $105. Even though the manager did his job & was very professional, it was still a pain to go through & deal with.

Goldie P. on

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Nothing, everything went well.

Jason W. on

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Customer did not leave a comment.

Bhawani S. on

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Pretty good

kevin h. on

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Lines for cashier way too long.

Allan J. on

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Reserved a 20' truck a week before my move out date. Got confirmation call from them saying I need to pick up truck an hour away, the day before. They should be WAY MORE ORGANIZED and let their customers know if the specific truck they reserve is unavailable at that location since they are reserved "4-6 weeks ahead of time". NEVER AGAIN! I had to use the 15' truck and do two trips which cost me another day and my bill came out to an outrageous $500+ not happy at all will never be back. Uhaul just lost a few loyal customers.

Valerie B. on

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larry b. on

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Dave K. on

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Rose K. on

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natalie f. on

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Faster Service would be nice.

Richard B. on

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Richard M. on

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Just keep it up. Great service, great equipment, reasonable prices.

nancy i. on

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larry k. on

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Courteous and helpful. Thank you.

KEVIN M. on

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Would have appreciated a bit more information regarding the per mile charged. It was surprising to estimate the charges be 19.95 + 14 insurance fee, was not aware that the total would be $90 at the end of 1 day.

Stacey E. on

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Customer did not leave a comment.

Lynn H. on

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Just great as is; no need to change. Thank you.

FRANK D. on

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Move closer to my house

Camille W. on

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Customer did not leave a comment.

louis e. on

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Really nothing, very personable and thorough.

Leslie B. on

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The lady that helped us at this location was WONDERFUL!!!

Matthew M. on

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Everything was great. Able to reserve online. Quick check out. Quick check in.

Shane D. on

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Customer did not leave a comment.

Edward B. on

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Everything went perfectly. Continue to provide excellent customer service.

Scott M. on

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Customer did not leave a comment.

MARK O. on

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Reservation that was made on the phone was not seen by the assistant despite providing the reservation number. Long delay at completing the paperwork. Not a pleasant experience, I'll buy my own trailer before going thru this experience again.

Michael b. on

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Customer did not leave a comment.

Reyna A. on

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Dennis G. on

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GREGORY R. on

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All good.

Steven J. on

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Customer did not leave a comment.

Robert L. on

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FRANK M. on

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CHRISTOPHER M. on

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Sandra F. on

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The service was excellent. The attendant made every thing so fast and easy. I would do it again in a heart beat. I plan on telling every friend I have what a successful experience It turned out to be

marina g. on

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The truck we used was not in good working order. Nothing was wrong with the engine it was the inside of the cabin that was damaged prior to us renting it. On the passenger side it looked like someone pried open the bottom part. Also the black plastic on the door was coming loose. The vehicle was not maintained well.

douglas d. on

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The only thing that needed improving from my perspective was the communication via the central booking.I was told I could get a 17 foot truck for one way which I couldn't. I also was given four different statements flip flopping back and forth wether I would be granted a slight discount if I turned the truck in on the second day of my rental instead of the third day which I had reserved. Get your story straight. I still do not know so I ended up keeping it the third day anyway!!

OMAR M. on

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Customer did not leave a comment.

RICARDO H. on

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Have Someone tu speak Spanish

Adolfo M. on

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Long wait. Could work a lot on that. Otherwise, great.

Patricia B. on

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Employees were very friendly and accomadating.

Steven L. on

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One of 4 tires had 3 nails and leaked air. Then had to wait approximately 3 hours to get tire replaced. Rental location staff were very efficient it get me checked out and in, thank you. Calling your company is PAINFUL. Over and over again a caller hears - use the Internet. Well to find the equipment I wanted in a region that would work is not something I could do efficiently online. So quick phone service would have been appreciated. However phone service said they would call back with location, this is after I prepaid. They did not and when I called for update, two haul people later my rental was 60 miles away! Two more calls and finally unit was located 3 miles away. This is way too much work to rent a utility trailer.

ralph p. on

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Give the customer more time to drop off the rental truck off. I picked up the truck at 11am and was told that I had to drop off the truck at 5pm but the business hour for the place closes at 8pm. I could of kept the truck until 6:30pm or 7pm before dropping it off. Other then that everything else was excellent. Thanks UHAUL

Debbie C. on

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robert p. on

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Stacy C on

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Great customer service

Alaine V. on

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Michelle W. on

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Customer did not leave a comment.

delora l. on

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THANK YOU

Jose G. on

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Customer did not leave a comment.

ROBERT M. on

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Customer did not leave a comment.

STEVEN S. on

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Try that clear tape you sell to close a box bottom, it's Terrible!??

RON V. on

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Customer did not leave a comment.

SCOTT T. on

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Gina S. on

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Robert H. on

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ROBERT C. on

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Great service. Alex hooked up my trailer on a hot day and noticed both my turn signals were blown. He immediately replaced the fuses and got me on my way. Great customer service.

robert w. on

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Customer did not leave a comment.

GAYLE l. on

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Customer did not leave a comment.

Tyson O. on

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Cody M. on

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Cheaper rates. Renting just a trailer costs an arm and a leg.

Bart B. on

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Customer did not leave a comment.

Joseph O. on

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Radio antenna missing so no radio. Passenger side windshield wiper defective (but didn't use). Fuel level was lower than expected/told.

norma z. on

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Customer did not leave a comment.

jody d. on

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Marisa is excellent! She was courteous & helpful - sweet girl. Always great at your Lodi dealer

Don S. on

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Customer did not leave a comment.

JAKE B on

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Good experience, thank you

Michael C. on

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Ecerything was perfect. Staff was helpful and courteous on pick and return, everything was ready on time and very clean. Thank you very much

PATRICIA C. on

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Truck was overheating from beginning of trip. Spent several hours along the route on roadside waiting for it to cool off. Huge waste if time. Also had to add 2 quarts of oil at 1 point. Out of pocket expense $10.00. Very disappointed overall. Very long and tedious trip and truck problems just made it worse.

Paul W. on

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Service tech who helped me was outstanding!!!!

Derek G. on

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Customer Service was professional and convienient. The company reps made sure I had everything I needed and took good care of me!

James C. on

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Nothing, the experience was top-notch, from start to finish

DANIEL R. on

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I rented a van and was completely impressed with the customer service and how new and clean the van was! They made it easy for me and I will be using them in the future! I'm very happy with this company!

Jerry E. on

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Customer did not leave a comment.

Derek D. on

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The person helping me at the front counter, when I checked out the van, was distracted supervising other employee(s). I was scheduled for a 3pm vehicle check out. When I finally finished at the front counter, it was 3:15pm. The check-out time on the contract was not adjusted. U-HAUL NEEDS A 1 HOUR GRACE PERIOD ON VEHICLE TURN IN! The van that I rented, smelled unpleasant inside.

regan c. on

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I wish that I was given instructions, how to locate and use the buttons in the cab. The truck is wonderful! I should have walked through the works, before I left your office. But, no worries. I managed to figure it out. :) Then, it was okay. The rear-view mirror wasn't good, showing only the metal gate behind the seat. I used the side mirrors to see what was behind me.

CHARLES L on

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The workers at this U-Haul are wonderful. Very helpful.

Jan K on

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The only minor area of improvement would be to make sure all screws. nails, etc are swept up inbetween the storage unit buildings.

Carol F on

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The site in Lodi charged me $10 more than my UBox contract. Even though Ibtold Marissa the contract number. She was rude to us . The Lindsey St Uhsul manager in Norman, OK was wonderful

Carol F on

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The site in Lodi charged me $10 more than my UBox contract. Even though Ibtold Marissa the contract number. She was rude to us . The Lindsey St Uhsul manager in Norman, OK was wonderful

Jan K on

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Great experience!

Linda F on

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Thanks for all your help during my whole process

DEBORAH D on

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I had a unit in the air condition control building, very clean, easy to get to the unit.

Mark H on

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U-box was 2 day late and I did not receive credit, staff was rude and unorganized. I had to wait 16 hours after my scheduled appointment to get into my U-box. I was also double charged.

Jonathan R on

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Our experience with the Lodi Uhaul facility has been very good. The staff has been helpful and knowledgeable.

JD H on

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Judy is great at her job, very knowledgable, now I see why she is a manager. Great customer service. I will use her company again when I need it.

ADAM B on

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Service was good

BARBARA A on

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The people at this U-Haul are very helpful friendly.The website isn`t. I had to register over over to see my account. The Lodi U-Haul doesn`t need improving but the U-Haul website does....

LAURA L on

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thanks for everything!

LAURA G on

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Staff was very friendly and helpful

KIMBERLY L on

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Great

RENEE H on

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Excellent customer service, staff was very friendly and professional.

JON C on

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I reserved a 10x10x8 which they promised me and confirmed, then when I got there, they gave me two 5x5x8`s

DOMINIC B on

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Antonio was excellent, its no wonder he is a manager. Good job U-haul he`s a keeper.

FELIPE A on

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Very happy

KEONTAE R on

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everything was great and my cashier was hot.....

CELESTE C on

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Everything was great

DEBORAH W on

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Thank you for safe storage and very good access to my rented spaces. After moving halfway across the U.S., the storage was extremely helpful.

MATT H on

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Thank you, very friendly, very professional staff, great job!!

DEBORAH C on

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Thanks!

TINA L on

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If needed I would select your facility again

LEE B on

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Very good customer service

WINONA F on

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The staff and manager were awesome.

DEBORAH W on

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Staff were extremely helpful. The facility is in very good order and rental storage spaces are clean.

PAULA F on

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Julie was extremely helpful. She helped me with the size of storage unit and the renting of unit. She was efficient and friendly.

CHRIS T on

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Don`t know why I did the online reservation when I basically had to do all the steps verbally when I got there!!!

RENA K on

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Very satisfied w/the ability to pay online, and the courtesy monthly notice. We required access a couple of times after 7PM did not want to pay for continuous 24 hour access.

HOward L on

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nightmare

BARBARA A on

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excellent service

BENJAMIN A on

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The best most courteous understanding professional staff ever!One thing UHAUL ONLINE needs more publicity..

JAY A on

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long wait

LISA F on

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staff are excellent...but not enough help...had to wait quite awhile before they could get to us.

WALTER C on

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The manager greeted us with a smile and was very helpful with everything. She is the best.

ASHLEY P on

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I was very satisfied with my service

LARRY N on

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well done showed me where the unit was at and made sure it was ready

DANIEL S on

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The staff is friendly and knowledgeable. I felt my that my belongings were always safe. Thanks again

SHAMARA L on

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Very hard to get ahold of the store itself. returned calls do not happen often. communication could be better. also lights inside the units of the indoor units. it is quite dark.

LESLIE L on

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Antonio and staff were genuinely friendly and helpful , and instilled confidence in us regarding safety and security. U-Haul was well represented by this team.

LESLIE L on

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Antonio contacted me regarding my storage needs in a timely manner and was very accommodating in every way. I have been a frequent customer but Antonio has raised the bar on customer service!

COURTNEY E on

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The staff was of assistance in a timely manner

CHRISTINE W on

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The only issue I have is no fault of the staff, however the credit card technical glitches were problematic and time consuming. The staffers were great!

MARGARET L on

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If available, my response to recommendation would be maybe. The cost to rectify a lost key is insupportable. There should be a better solution since you require the use of that lock.

AMANDA H on

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The manager ? was very informative, helpful, friendly, and had great customer-service skills.

MICHELLE H on

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Although very busy, I was quickly helped and all staff was very friendly and helpful.

GREGORY M on

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everything was fine except for the price, UHaul storage is way to high priced.

PETER H on

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Fast, efficient and helpful service.

ZACH M on

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Very good customer service

JUSTIN P on

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Very helpful

LISA B on

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Outstanding - excellent customer service and immaculate facility. Highly recommend!

CHURCH OF JESUS C on

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Immaculate facility in a convenient location with cheerful, competent staff. An excellent choice!

MICHAEL R on

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they lie modify records have assisting bosses stealing and arrest people falsely causing a false arrest and great losses ill address later

TROY S on

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I am disappointed I had to pay for a full month of storage when I closed my account 3 days after the payment due date. I was hoping to receive a prorated bill for my last month.

MICHAEL S on

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There`s really no reason, except greed, to charge extra for 24 hour access. Also, final rent should be prorated for the number of days actually used.

KYLE Y on

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Jeremy at Lodi uhaul was very nice and the management also.

DONNA H on

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the manager was very good

CHURCH OF JESUS C on

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Staff was friendly, cheerful, very helpful. Good problem solvers offering various useful suggestions. Had everything I needed. Clean facility.

THOMAS B on

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The previous manager and this one were very courteous and efficient. In past years, however, this was not the case.

DOUG M on

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Julie at the Lodi facility is a great employee. She is pleasant, professional and very helpful.

ASHLEY P on

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Very pleased with my experience.

JOYCE S on

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Julie was a lot of help, when there was misunderstanding she was very patient and things were quickly worked out. I think she went beyond her job for me. I would use again definitely! thanks!!

DAWN F on

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I am a repeat.Great CustomerService. Always busy but they serve with a smile-great at multi-tasking.The manager,Julie loaned me a lock cuz I forgot mine I didn`t have any $.

BELINDA Q on

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Very professional.

ADRIENNE G on

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Awesome site and great workers...Thank you

RICHARD H on

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no comments everyehing is ok so farhappy hollydays

SUSAN S on

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Good experience--items remained secure and clean and damp free.

DAVID K on

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Very customer frienly staff and safe and secure facility. would recomend the Lodi Uhaul service to a friend

JAY A on

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quick and helpful

TODD G on

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scandalous rip off shady

SHIRLEY JOAN M on

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most helpful

JOANN R on

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Only thing I did not like.. Everytime I went to my storage a worker came by I felt like they where checking on me. Other than that it`s a great storage.

FARRAH P on

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Fastest service I have received. Very friendly staff .

RACHAEL C on

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The staff was less than helpful nor friendly.The cost of the unit was far more expensive than other companies in the surrounding area. I would never recommend uhual.

SHANNON D on

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The owner is very customer oriented - thank you!

PAUL M on

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Good service, friendly

JOHN G on

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Great service team

VIRGINIA F on

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The staff was helpful

SHANNON D on

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The staff is very friendly and helpful. Thank you!

CAROLE F on

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It fit our needs for 4 months of temporary storage. Easy in and out. And a clean facility.

JAMES W on

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Deserae was Awesome, But One employee was Very rude, we didnt catch her name. and the doors were in need of cleaning and repair

CHANTIL C on

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The guy Robert should not emphasize the word FAT when there is a heavier person in the room. Of course I think he said it that way on purpose. he looks like he uses methamphetamines.

CARLENE T on

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Very friendly and helpful staff!!1

MICHAEL P on

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Had a very hard time with gate access and more bit the staff was friendly

LEWIS G on

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I wasn`t made aware of the insurance requirement on the phone when I first called. I also wasn`t informed on the lock required.

BEAU Z on

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Was given 3 storage room numbers due to the first one being locked, second the door wouldn`t open and the third has someone`s stuff in it.

JOE K on

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It was great service and I felt like my stuff was safe and secure there.

DENNIS T on

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I paid for extended hours and on more than I wish to count was informed that they you were closing and I was asked to leave.

MICHAELEEN R on

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My experience was excellent. The staff cared abt me anytime I had a problem, they were on the spot to take care of it..

ALEXANDER J on

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I really enjoyed using this facility. We were remodeling our house and needed storage. I always felt my belongings were safe and secure.

CHERI C on

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My experience was very good. The only one thing is when I got broken into and the hasp was changed and was difficult to open.

JOHNNY A on

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Lodi uhaul is one of the best uhaul company`s I`ve ever rented form. Sometimes their is a little bit of a wait, but otherwise it`s a great place.

JEFFREY N on

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great staff in Lodi!

LEE M on

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Pleasant experience all around

PATTI B on

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We have always had a good experience with this center. Always friendly and very willing to help. A plus rating.

ERIK P on

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Always very helpful.

MICHAELEEN R on

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I am please witht the facility the emplyees as well. Every time I go in there they are always friendly accomodaing. Thank you.

SPENCER K on

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I was helped in a timely manner and I felt that my stuff was safe in the unit.

RACHELLE J on

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overall great experience

KENNETH G on

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yeah

SCOTT W A on

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Thanks for the free month`s rent and I would still be there but I needed a larger unit than you had available.

KRYS W on

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i don`t think you can do anything better but you never know...mkw thank you

DARREN B on

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didt like that i had to purchase there locks when i had very good locks allready

JAVIER C on

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Ouststanding support and customer service

ANDREA H on

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Everyone was extremely. Helpful. Thank u for making my move less stredsful.

DEBORAH D on

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For the most part everything was great. Billing got mixed up in the end but was taken care of, hopefully.

CHRIS S on

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Great staff members! Helpful polite :

ROBERT H on

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Friendly staff, very accomodating

SCOTT W A on

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The in an out was great. Very good crew. Everyone was courteous and friendly. Great crew, two women and 4 men all together. Scott W. Anderson

CHRIS S on

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thanks!

BOB G on

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The staff was excellent... Thanks

MARCY H on

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After what I went through with a couple of the people I will not only NOT use the storage again I will never rent one of their trucks either!! And one being a member of management!! NEVER!!

MELISSA K on

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I was so impressed with the customer service at this facility. Everyone was accommodating, friendly and extremely helpful.

EDWIN S on

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Great climate controlled storage for furniture and papers. Thanks for the service.

CAMERON W on

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I wish it was 24 hours

NANCY V on

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I loved the place and i would defenitly recommend it

DONALD F on

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Friendly, helpful staff clean facility! We`d strongly recommend to friends.

DONALD F on

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Very helpful Manager! We`d recommend this facility. The Faulstichs/CA

MARILYN H on

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Very pleasant staff and helpful too. All in all, a good experience.

PAULETTE A on

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Very friendly and helpful.

ANTHONY W on

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The staff at this U-Haul location are fantastic. Letitia was very helpful. I will most definitely recommend for others to choose this U-Haul location for their moving/storage needs.

PRISCILLA N on

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Great customer service just had trouble with the gate cards several times not working which may have been user error 57431 Always get great service from your team! Good job!

FRANCIS H on

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Well, it figures, the comment I made about what happened was too long. Please contact me at 209 712-7334 for an explanation.

DIANA S on

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Everyone was very friendly and helpful.

MATTHEW C on

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Service was good but slow at times.

JOSEPH D on

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Friendly and organized.

LESLIE A on

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All was good. Very helpful staff.

CHRISTOPHER M on

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the staff and manager were extremely helpful and courteous and were respectful and understanding could not have gone more perfect after a stressful move i appreciate it more than i feel i can express!

MITCH K on

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The Lodi people and stoage facility was one of the cleanest I`ve used. They do good work there.

JOSEPH D on

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Friendly and helpful

LYNN R on

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Manager of the facilty was GREAT.........

PAULETTE A on

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They made me feel welcome and this is a difficult time for me and they made it so easy. Thanks so much!

JOHN R on

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The staff was very helpful as my needs changed daily and they worked with me offering suggestions that worked out perfectly. Thank you very much!

DONALD P on

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it was good service and we had easy access to our unit it is was way in the back but I think it will be ok

ERIK P on

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Great service during a stressful time for me

ENRICO P on

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i think the GM went beyond his duty to make this a pleasant time.

MATTHEW C on

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Very friendly customer service agent who called to confirm reservation and checked me in. Thanks.

TINA L on

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Everything was fine : --- I am a repeat customer.

MARCELLA L on

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The staff was very friendly fast and effiecient! Good job!

JAMES G on

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TRACI M on

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n/a

TOM V on

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They sent a late payment notice and I had left a credit card they did not use it even after I called them

PAT H on

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We consolidated 2 storage units in to one. All went very well.