Customer Reviews for U-Haul Moving & Storage of Lodi

3960 reviews

450 N Cherokee Ln   Lodi, CA 95240

(209) 368-7148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(209) 368-7148

450 N Cherokee Ln
Lodi, CA 95240

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
4.0

Clean the outside of the vehicle. It was filthy. It looked like someone had driven it through an. Arizona desert.

Kirk S. 
Rating:
4.0

Customer did not leave a comment.

Eileen W. 
Rating:
5.0

Man who helped hook up trailer was very nice and very helpful.

William G. 
Rating:
5.0

Customer did not leave a comment.

JESUS V. 
Rating:
3.0

I completed the online check-in but still had to give them my info when I got there, They told me 24 hr return for 1 day rental, When I dropped off they tried charging me for 2 days. I had them fix it.

Jeffrey Y. 
Rating:
5.0

Can't think of anything that needs improvement. Quick, polite, seamless and helpful staff! Would highly recommend this location.

MARK H. 
Rating:
5.0

This location consistently has the best customer service of any UHaul I have ever been in. They are simply the best!

LEO H. 
Rating:
3.0

The Girl you had this morning was awesome. The one this afternoon was awful slow as molasses

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
1.0

Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn’t receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.

TERRY S.  |  Overall Experience 
Rating:
4.0

Very nice people and helpful

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

HEIDI P. 
Rating:
1.0

1. They try to lie about the fuel gauge said it had a half on the gauge when it only had a 1/4 of a tank. 2. They closed the doors at 6:50 pm. 3. The U-haul was very very dirty on the inside as well as the outside of the truck. Myself, I would not allow someone to walk all over me because I am the customer and when there not on there ball game on a Monday morning then someone has to go. (the black employee and the girl that waited on me just could care less if I was legal to drive as my license is currently suspended out of, State of Colorado, Colorado Springs so the way I see it is that your employee who checked me out on this Monday 7, 2021 gave a 20' U-haul to a un license driver charged for the daliy rate plus insurance and let me drive away with no worries.

Bert G. 
Rating:
3.0

Make it easier to return it. No one met me when I was waiting in the return lane.

ROBERT M. 
Rating:
5.0

Delivered as booked.

LAURA M. 
Rating:
3.0

Feels like walking into 1965, nothing modern, slow service, dependent on waiting for the slowest staff possible to even say hello and they would be with me shortly. Took me 5 minutes to drop the trailer using the app, took me 45 minutes to pick it up. Something wring with this picture.

GARY F. 
Rating:
4.0

The reps were Very informative of the changes in van pick up and we were successful with our move

Richard P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

Benjamin A. 
Rating:
4.0

I think this location is under-staffed. Everyone is friendly and helpful, but there has always been a line.

COLEEN H. 
Rating:
2.0

I did the online check in to make it simpler. When I let the worker know I needed one of the trucks locked behind the gate he just said “go inside” I let him know I did the online check in and he just replied “yeah, go inside” I went inside to the desk where the girl was laying on the counter. I let her know I did the online check in and she still had to walk me through it. When there was an issue she said she couldn't help and that I have to call. I asked if it would be easier if I had come in and she just replied it's that same thing. After 30 min of trying to figure this out with no help I was able to get the key. The online check in was pointless and with no help from the workers available it actually the process even more complicated and drawn out. I probably won't bother to rent a uhaul again or at least not from this location.

John R. 
Rating:
3.0

Hire more friendly manager, the person who hooked up my trailer was excellent both picking up and dropping off

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
4.0

No gas to start with. Truck was to start.

JOHN D. 
Rating:
1.0

The establishments listed hours were till 7pm. We got there at 640. The person there said they quit accepting returns at 630. No where did it say this. Then we asked about the 24/7 return There was a return sign said you could return 24/7. The same person told us that they didn't do that. They why have a sign. I'm convinced she didn't want to do anything for the last 20min. Very unprofessional and she had no customer service.

MICHELLE D. 
Rating:
3.0

I arrived at 8 o'clock and even though there was not one customer there there were no customer parking spaces. I was told I would need to park my car on the curb in the street. I would suggest to your management to have the employees park on the street and leave customer parking for customers

MICHAEL T. 
Rating:
5.0

everything was great

OSCAR P. 
Rating:
1.0

The rental was a nightmare. Still waiting for a refund. The truck leaked brake fluid all over the floor from the brake pedal and as I was exiting the freeway the brakes completely went out on the off ramp. It's a miracle there wasn't a terrible accident. It had to be towed away because there was ZERO brake fluid left and the brake booster was broken. HORRIBLE customer service from the manager at Lodi UHaul did not even return my call.

Melissa B. 
Rating:
5.0

I always try and write a review when I come into these u-haul's because I visit so many of them I cannot say enough good things about my local u-haul and how happy I am that it is here in my own Hometown. Tina Marie and Chanel making awesome team when it comes to customer service the trucks are always so clean their prompt to take care of you there so respectful I honestly cannot say enough good things and cannot give enough 5 stars. Thank you both so much for making this easy fast and Making a stressful situation so much smoother

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Lanny R. 
Rating:
5.0

Customer did not leave a comment.

Tina L. 
Rating:
5.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

Terrance M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren T. 
Rating:
5.0

I rented a truck along with 12 blankets and an appliance dolly. When I arrived at the destination to pick up household items and opened the back of the truck, there were no blankets or dolly. The U-Haul person had neglected to put them in the truck. I was upset with U-Haul, and with myself for assuming they had been loaded. I should have checked rather than assume. Didn't even get an apology from U-Haul staff when I went back the next day to pick up the blankets and dolly, nor when I brought the truck back and settled the bill.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

NANSY J. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.

Sally E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
1.0

Staff was very unprofessional. Never acknowledged when we walked in the door. Wasn't until we were next in line did we get hello or how can I help you or assist you. Took 4 time enter our transaction before transaction was completed correctly. Person apparently did not know what they were doing. VERY UNHAPPY.....

FRANK G. 
Rating:
2.0

Customer did not leave a comment.

DARLENE B. 
Rating:
5.0

Excellent customer service

Stephen K. 
Rating:
5.0

Nothing, you are great as you are

Larry B. 
Rating:
1.0

Customer did not leave a comment.

RAFAEL Z. 
Rating:
5.0

Customer did not leave a comment.

THURMAN S. 
Rating:
5.0

Customer service was very very good very pleased with the service

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
2.0

Never received the email receipt of the rental.

PHILIP S. 
Rating:
5.0

The employees are very nice and respectful they have excellent service....

MORGAN P. 
Rating:
1.0

Poor service and dishonest individuals!

MOHAMMAD B. 
Rating:
1.0

First of all I was supposed to go to Lodi which was about 40 miles further than I made the reservation for. The day before, I received a call saying the location I requested didn't have the trailer. Or anywhere near.

Josejuan M. 
Rating:
4.0

Customer did not leave a comment.

Jon W. 
Rating:
1.0

I was charged for two rental periods and I only had the truck for one rental period.

GRETCHEN F. 
Rating:
3.0

Customer did not leave a comment.

CINDY S. 
Rating:
2.0

Do a better job explaining the process with empathy. What happens if someone doesn't have a smartphone or doesn't want to use their phone to do business.

CHRISTOPHER O. 
Rating:
4.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

I have not received my completed statement for the final amount of rental. I was told it would be sent to my email. This is the 2nd time in 2 months I have not received my invoice for final payment

SPENCER P. 
Rating:
4.0

Customer did not leave a comment.

RANDELL S. 
Rating:
5.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating:
3.0

U-Haul truck's air conditioning wasn't working.

Tzegyi V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Well stocked with moving and packing supplies. No empty shelves. Friendly desk staff.

John G. 
Rating:
5.0

Customer did not leave a comment.

Lupe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIXON W. 
Rating:
3.0

The driver side mirror was so lose it was about to fall off not safe for driving . and the dolly wasn't latched properly and fell while driving and I'm sure I was charged even though I didn't use it . I only used it for 3 hours just to move a couch not worth the price .

Lindsey B. 
Rating:
5.0

Very fast and easy u-haul rental. I love this location. No problem picking up or dropping off.

LETICIA K. 
Rating:
5.0

Easy and straight-forward check in process.

John B. 
Rating:
3.0

You all need to confirm vehicles further out then 48 hours. It is a terrible experience currently. Do you not know how to manage assets based on schedule? Pathetic.

OWEN H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Stacie Q. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

Excellent customer service the cleanest trucks the nicest people just the all-around best place to go. I am really looking forward to the next auction and when I do need storage I will definitely be coming here because it looks very safe and secure

David S. 
Rating:
5.0

Customer did not leave a comment.

clifford K. 
Rating:
5.0

Thank you

David S. 
Rating:
1.0

Customer did not leave a comment.

giovanni m.  |  Overall Experience 
Rating:
4.0

Monitor your reps. And get rid of the bad ones

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
1.0

Pick up - they changed my location the night before - further from my home. drop Off : no line, no one there waiting. Employee took the keys and said thank you and said we didn't need to do anything else. Returned it Sunday- 1 day early. it's Tuesday and still not checked in. Got charged a fee for being late since they didn't check it in. Still waiting for refund. Tried for 2 days to reach live person at the location and the 800 number - finally chose stolen vehicle extension to get a live person. Very frustrating overall experience.

Jaime S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Fermin G. 
Rating:
3.0

My experience would have been better if I was given a receipt at the time of checking the vehicle in and the customer service of the associates in the store

Nichole P. 
Rating:
4.0

Customer did not leave a comment.

WILLIE K. 
Rating:
4.0

Customer did not leave a comment.

HARRY B. 
Rating:
5.0

We had a great experience. The employees were helpful and efficient.

CHRISTINE O. 
Rating:
5.0

Great Service !

Michael S. 
Rating:
5.0

I'm satisfied nothing needs to done at all.

Johnny C. 
Rating:
5.0

Over all great experience, outside of truck was filthy, windows and mirrors so extremely dirty. I still haven't received my final total from when I return the truck. Still waiting, not happy about this part.

Aaron H. 
Rating:
1.0

Poor customer service, I was called 30 min after rental was supposed to be returned and verbally threatened by the u-haul employee of $150 late fee .she stated that I'd be charged a full day and needed it returned in 2 hours.. we will never return to this location zero people skills!

DAVID W. 
Rating:
4.0

My truck wasn't ready for contactless pick up when I arrived

Christian P. 
Rating:
5.0

Customer did not leave a comment.

BILAL A. 
Rating:
5.0

Trailer had many rocks (~ 3/4 in river rock) in it left over from a previous rental.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

JESSA E. 
Rating:
3.0

Did not receive ending invoice. They said they would email it to me. Did not receive it

RAYMOND H. 
Rating:
4.0

Customer did not leave a comment.

JUDITH D. 
Rating:
3.0

Customer did not leave a comment.

EDGEL B. 
Rating:
3.0

When I called the day before and reserved my order, but get there next morning to pick up truck and dolly to be told they didn't have my dolly in not good business practice.

Foxx M. 
Rating:
5.0

Customer did not leave a comment.

Jay K. 
Rating:
3.0

The attitude of the staff at this location needs to improve. They act like they don't want to be there and it shows in their customer service.

VINCENT R. 
Rating:
4.0

Customer did not leave a comment.

DAVID A.  |  Overall Experience 
Rating:
2.0

My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help

Adrian R.  |  Overall Experience 
Rating:
5.0

THEY MADE IT EASY.

Cathy M.  |  Overall Experience 
Rating:
5.0

The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.

Dianne M.  |  Online Move In 
Rating:
3.0

Only down side was the office would close before they said online

BROCK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steven t.  |  First Impressions 
Rating:
5.0

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

kimberly d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

april j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yuriy u.  |  Overall Experience 
Rating:
5.0

Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

JULIANNA H.  |  Overall Experience 
Rating:
5.0

From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

Tonya W.  |  First Impressions 
Rating:
5.0

Employee's always greet and helpful and friendly

William b.  |  First Impressions 
Rating:
5.0

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

monica w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Monica P.  |  First Impressions 
Rating:
5.0

Very nice people there to help me when there were questions

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary elaine v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerardo r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa t.  |  Overall Experience 
Rating:
4.0

Initial check in process was slow. Personnel was friendly and helpful.

linda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J.  |  Overall Experience 
Rating:
5.0

No Comment

randolph h.  |  Overall Experience 
Rating:
5.0

Best storage operation I’ve seen. It just works

Chuck H.  |  Overall Experience 
Rating:
5.0

Our move in was smooth and easy. Customer care was great .

felix b.  |  First Impressions 
Rating:
2.0

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

THOMAS ALAN B.  |  Overall Experience 
Rating:
5.0

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

shawna v.  |  First Impressions 
Rating:
5.0

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Mikah T.  |  First Impressions 
Rating:
5.0

None

Rose R.  |  Overall Experience 
Rating:
5.0

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Debbie H.  |  Overall Experience 
Rating:
5.0

Pleasant experience.

ronald r.  |  Overall Experience 
Rating:
5.0

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

AMY O.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Michael Z.  |  First Impressions 
Rating:
5.0

Chanele went above and beyond to help me resolve my storage problems.

Sally E.  |  First Impressions 
Rating:
3.0

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Cassandra F.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Gayle Y.  |  First Impressions 
Rating:
5.0

Friendly staff AND helpfull

Stephen J.  |  Overall Experience 
Rating:
5.0

Really nice people. Easy in and out. Clean. Friendly.

Chandler P.  |  Overall Experience 
Rating:
2.0

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Jame J.  |  Overall Experience 
Rating:
5.0

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Debbie H.  |  First Impressions 
Rating:
1.0

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Rebecca D.  |  First Impressions 
Rating:
5.0

Thank you

paula t.  |  Overall Experience 
Rating:
5.0

Everyone was super helpful

shannon s.  |  Overall Experience 
Rating:
5.0

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

Elizabeth S.  |  Overall Experience 
Rating:
1.0

Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

WAYNE W.  |  Overall Experience 
Rating:
4.0

Good service

LEONARD G.  |  Overall Experience 
Rating:
5.0

She did a great job lovely facility

Enrique V.  |  First Impressions 
Rating:
5.0

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Mary R.  |  Overall Experience 
Rating:
5.0

Friendly/helpfull staff

Stephen J.  |  Overall Experience 
Rating:
5.0

Thank you

Anthony S.  |  Overall Experience 
Rating:
5.0

Very happy ,friendly staff

Stephen J.  |  First Impressions 
Rating:
5.0

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

DEBBIE H.  |  First Impressions 
Rating:
4.0

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

BELINDA T.  |  Overall Experience 
Rating:
5.0

Good friendly clean.

Benjamin M.  |  First Impressions 
Rating:
5.0

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Dan H.  |  Overall Experience 
Rating:
5.0

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

Mary R.  |  Reservation 
Rating:
5.0

Very friendly employees, prompt service, would return!

kyle t.  |  Overall Experience 
Rating:
4.0

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

MARK D.  |  Reservation 
Rating:
5.0

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

DYZAN K.  |  Overall Experience 
Rating:
4.0

no feedback

Robert W.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Lynn C.  |  Reservation 
Rating:
5.0

Friendly people and great service

Gabriel P.  |  Overall Experience 
Rating:
1.0

.

meagan b.  |  Overall Experience 
Rating:
5.0

Great staff and facilities

Gabriel P.  |  Overall Experience 
Rating:
5.0

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

Wendi G.  |  Overall Experience 
No reviews have been submitted for this location.

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