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Robert P.Customer Reviews for U-Haul Moving & Storage of Lodi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Arrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!
LASHURN F. | First ImpressionsPuzzled by the lack of tie down points on the car trailer I rented
PAUL T.Great service
JOHN B.Best U-haul location I've ever used. And I've moved a lot!
bradley D.This location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.
Ann W. | Overall ExperienceStaff was great
WESLEY W.The price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn’t always available which Could be frustrating but they were always helpful.
Viktoria F. | Overall ExperienceEveryone there is great. Nothing but the best in customer service. Been a customer for over a decade now and have never had a problem.
LAURA V.I was told my tow dolly would be ready at 1. I had to get one from another location because it wasn't Also, as a company being charged for environmental and safe trip fees is not acceptable. I will NOT be using uhaul again.
STEVEN M.The day before my pick up, I got a call that the truck I reserved two weeks prior was not available. Also, the location was closed on Saturdays. The truck had scratches that were not in the picture when I received it. The appliance dolly I reserved was not available. The furniture dolly broke with the first item we put something on it.
Nicole D.Quick to pick up and return a trailer. Annoying that I am the one required to use my phone to take pictures of my license each time for them - I didnt realized I worked there. That part isnt the store employees fault - they are quick and helpful.
RICHARD S.NA
Mary C.I was disappointed that I reserved ahead of time but had to pay more and even when I shifted to a smaller truck was still charged a higher rate instead of what was on the screen behind the register. I was told that the signage was incorrect and it was a higher price than what the signage says. I am also disappointed that the truck is received with only a quarter tank of gas , which causes you to to have to fill up right away yet there is no reimbursement for returning the truck with more gas. There should also be a lesser payment of you are using the truck for only a couple hours versus a whole day.
ALEXANDRIA W.Nothing. Julie was amazing! Very friendly, kind and knowledgeable!
TAMMI I.The only complaint I have is the reps were on there phones and talking upon pick up. He marked the gas at 7/8 rather that the 3/4 it was at. I had to take many pictures of the damage that was on the truck and did not realize to look at the gas. I tracked 25 miles and ended up paying 55$ in gas due to both his and my negligence. As a customer I would prefer to be able to trust what information is being given to me from your employees. In my experience I feel that if they were not engaging in personal conversations they would have been able to provide me a more accurate and honest experience. The lady upon return was great. She was the only employee working and had a line of customers and she was hustling in and out of the store to assist customers.
Jesse J.Nothing all friendly
NINA B.N/A
RAYMUNDO G.Nothi
SPENCER P.Pick up people were rude and hardly looked up from their phone. Drop off was great.
DENISE M.Rubix and Lodi storage were excellent!
RENEE W.I keep getting these emails I am not renting any equipment from you . I did. a U box move from California to Texas . And since then these emails show up in my inbox . I no longer live in California .. Please correct this !
chris S.Great truck and services
Donald S.The vehicle was brought out to us and was already running…… we had no idea that we needed to be instructed on how to restart. Took us 30 min and assistance to get the key to turn it on because it didn't work like a normal vehicle.
PEGGY A.We couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.
Glenda G. | First ImpressionsI was awoken by a very rude CSR this morning at 7:00 am. Acting like I had stolen their vehicle. We had their truck for 4 days and I called every day and paid for three truck and their premium insurance. I get that they have to fulfill reservation, but a little courtesy at 7 AM would have Ex been nice!
VICTORIA A.Excellent customer service! Jake, Chanel and Julie are always more than accommodating!
David S.The staff was extremely helpful for to me. They were great.
jimmy M.Excellent and very helpful customer service. Very easy pick up and drop off!
Jill G.Super easy and staff was friendly and helpful.
PATRICIA S.Way to costly
Chris E. | Overall ExperienceGreat service. My actual move out day was 11/30/21, I only needed for one month. Thank you!
Bree O. | Overall ExperienceTruck was ready to go
John H.N/A
Mary H.Although the truck was a bit well used, the location has always been the best when it comes to the rental process and the return process.
Daniel D.Everyone was really awesome and very helpful. I will definitely be back when I get a place to move into! Thank you all so much. Merry Christmas 🎅 🎄!
tamala E.Consider in the future, a use of assistance of forklifts, a certed operator with assistance of certain kind of loads, a release waver, to help with heavy loads, just asking to consider the ways, you can help a customer, I had a 900 lb toolbox and tools I had to wrestle out of one of your trucks. I did hurt my back. But I think there should be a release for for customers assistance at local stores, this is just my opinion.
Victor G.Give the woman behind the counter a raise!! Well deserved!
MARK T.I love this u-haul and cannot say enough good things about it! Everything here is so clean so well maintained and the people here are so ready and happy to help you it is the perfect place to come for your rental needs! There was a young man they called the fonz and he was absolutely excellent to deal with! Thanks again uhaul
DAVID S.no complaints
DANIEL J.Customer service was great.
Amy D.The truck ran fine but there was a pronounced pull to the left. I cannot imagine how anyone that drove this vehicle would not notice that. I had to keep steady pressure, steering to the right in order to keep the truck on the road. I did this for over 2,000 miles.
DAVID O.Staff were very attentive and courteous.
JESUS S.Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.
MollyAnna R. | First ImpressionsJacob and Alphonso did a great job!!!! They deserve a raise!
EHSAN S.Lodi UHAUL was great, I would definitely use them again. Quick and easy! Thanks!!!
Matthew H.Lower your completely ridiculous prices !!!
Scott R.Make sure you have available what is ordered, especially when it's done in advance!! Extremely disappointed as you should have held up your end of the agreement
CYNTHIA L.George was a super nice guy and made me laugh! 10/10 good guy
Aaron H.Easy in and out
MIKE L.excellent service. The staff member was very helpful showing me how to adjust the mirrors and put me at ease driving the truck. I was very pleased that the truck was available on the date and time that I wanted it.
SHAMIM K.Worst customer service ever. Staff are too busy looking at their phones
CHARINA R.Everything was great!
patricia H.We had to wait 25 minutes adt our pickup time as customer service rep kept answering questions from other reps and phone calls as we checked in. We also had to have them clean out the trailer which was dirty upon pickup. We also were told told to return trailer 30 minutes earlier than time on rental agreement loosing valuable time in our move.
PATRICK S.Quick drop off, important after a 3500 mile trip
THOMAS P.Great staff to work with when renting. Always helpful
SPENCER P.Great experience. Really like the new reservation and check out process. Really clean truck. Smooth driving.
William G.This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.
Laurel A. | Overall ExperienceVery helpful and got to everyone in a timely manner.
JENNIFER D.The guy who hooked the trailer to my car and checked the lights was a bit brusque and seemed to be in a big hurry, even though they were not really busy.
Alan P.I was initially upset because they did not have my truck size, at the time and place I was guaranteed to have it at. The Lathrop location called me the day before I needed to rent it saying, i had a pick up time for a size truck i didn't ask for, at a later time and a location 30 miles away. I told them i did not rent that size not from that location at that time. They then referred me to traffic center, the traffic center agent in Manteca, was not helpful and also hung up on me. It was one of the worse customer service experience I have ever had. Then when i called the number back they didn't pick up and i was transferred to Bay Area traffic center, who then transferred me back to the Central Valley center. I would like to say the agent, Ashley who works for the traffic center in Central Valley was amazing. She saved the experience for me and for uhaul overall. Reward her, because that's what customer service is all about. Although the truck was still smaller than what was guaranteed to have, she made it a bit more accommodating for me and i thank her. The Manteca traffic agent and the lathrop agent working at that location were rude and unaccommodating.
NOSAKHARE I.Staff had no sense of urgency.
blake t. | First ImpressionsThe guys he's was very very nice person and helpful excellent job so polite
Enedina A. | First Impressionsit smells like weed in our unit lol
octavio r. | Online Move InThank you for giving us a free month after there was an issue with which storage unit we were supposed to get.
kimberly d. | First ImpressionsEmployee's always greet and helpful and friendly
William b. | First ImpressionsHappy I went with U-Haul Storage again. Great service and facility for a fair price!
Monica P. | First ImpressionsInitial check in process was slow. Personnel was friendly and helpful.
linda w. | First ImpressionsGreat customer service, great price and quick process. Would highly recommend. They cover all your moving needs.
shawna v. | First Impressions