Customer Reviews for U-Haul Moving & Storage of Lodi

Rating:

5.0

Excellent customer service! Also use the app to expedite the process.

Rating:

5.0

These folks in Lodi set the industry standard !! Solid !!!!!

Rating:

5.0

Saul was really helpful and friendly. Appreciate what he did to set me up in a unit. Thank you Saul

Rating:

5.0

Smooth and painless

Rating:

5.0

Staff was great, rental was effortless. Thanks so much!

Rating:

5.0

Returning truck is simple and staff members are courteous.

Rating:

4.0

I'll be sure to come back to this location for future storage rental.

Rating:

1.0

Booger on the steering wheel, smelled like cigarettes inside the truck, only a quarter of a tank, knowing we had to drive back to Tracy and then Sacramento the next day. Also, starting our reservation time before we could even inspect the truck.

Rating:

3.0

Your staff should check equipment upon pickup and return. Staff had me park trailer back in the ready to rent area rather than the check in and inspection area. I suspect that they did not want to take the time to inspect and then use your forklift to park the trailer . Trailer was rented to me without the tail lights and marker lights working. No break or turning lights after I was told I was good to go.

Rating:

5.0

Gisela Molina was great and very helpful with a wonderful personality, just what I needed after driving over 2000 miles.

Rating:

5.0

Very pleasant experience-quick efficient service with a smile. Had what I needed when I needed it at a fair price

Rating:

5.0

Happy to have a local u-haul facility in the area where I live.

Rating:

5.0

Friendly staff along with fast easy check in and drop off. I’ve used this Lodi location several times throughout the years.

Rating:

5.0

Their customer service was great.

Rating:

5.0

The woman who helped me retrieve the vehicle Wednesday evening was particularly proficient.

Rating:

5.0

Buen servicio al cliente

Rating:

5.0

Service was excellent

Rating:

5.0

Extremely grateful for everyone who helped along the way! Thank you!

Rating:

5.0

The staff and Manager were very nice to me. I left because I have a house now

Rating:

5.0

So easy to rent from. I will definitely do it again.

Rating:

5.0

My pickup went great and the staff was very helpful.

Rating:

5.0

I was afraid that I was going to encounter all kinds of pests in the unit but I didn't. My property was fortunately very clean and intact. I had so much loss at other storage places. it has been such a dissatisfaction and disappointment. I RECOMMEND U-HAUL 100%. IT'S PRICY BUT WORTH IT IN THE END.

Rating:

5.0

Thank you for your customer support!

Rating:

5.0

Thank you

Rating:

5.0

Keep effective professional staff. The staff that assisted me with my trailer reservation, pickup and drop off were especially courteous and professional

Rating:

4.0

Easy online reservation and pickup also the return process.

Rating:

5.0

The time estimate for this installation was fairly accurate. I was in and out in one morning. Wow!

Rating:

4.0

This location is very convenient for me. I've rented three times in the last month and my issue with U-Haul is after agreeing to a pick up and drop off point I get texts to change either or both way out of my way. Many as much as 40 extra miles to return or pick up. The people at my local location are great but I can't say the same for U-Haul in general.

Rating:

5.0

Very helpful

Rating:

5.0

The staff was helpful and very efficient.

Rating:

5.0

Staff was friendly. Getting in and out was quick and easy. Staff answered questions I had and were knowledgeable. Area was clean.

Rating:

5.0

Excellent service on pick and return.

Rating:

5.0

Everything was perfect. Representative was nice and very knowledgeable. I wouldn't change a thing.

Rating:

5.0

Everyone there always has excellent customer service. I greatly appreciate the professionalism.

Rating:

5.0

Prices are to high. Thats the reason I moved out. Don’t think uhaul prices are not competitive with other storage facilities. Plus enterprise truck rentals are .24cents a mile. Not 99 cents a mile. Overall the facility is clean and the staff there are very friendly, great environment. Prices are just to high

Rating:

5.0

I was treated very well by very respectful and kind people, best of all they spoke Spanish.

Rating:

5.0

All the employees I had interaction with were wonderful. Pick up and drop off. Great customer Service.

Rating:

5.0

I wouldn’t change anything. The whole experience was easy. Quick to pick up and quick to drop off.

Rating:

5.0

Very convenient.hsf equipment and easy access to facility. Very professional staff.

Rating:

5.0

Discount for repeat users

Rating:

5.0

The new guy Christian was super friendly and welcoming and very knowledgeable and helpful. Made me feel at home and I would recommend anyone renting a unit or a truck to go see him personally very good customer service skills.thanks again Christian.

Rating:

5.0

Good service

Rating:

4.0

I have been charge a higher amount then showing $166 you charge wad supposed to be $140 something and acutlly I was told around 100$ cause I brought it back way earlier that also would be nice to have the price I was told

Rating:

5.0

Great job!!

Rating:

5.0

Nothing!!! Both of the crew members were the best I’ve ever interacted with at Uhaul!!!! Will definitely return here again!

Rating:

1.0

When we went to go pick up the truck Customer service from a lady at the desk was so uncomfortable & rude . I didn’t appreciate her customer service at all😡 But when we dropped off the Uhaul truck the gentleman was very nice and had great customer service.

Rating:

5.0

The person assisting me in getting a unit was very friendly and took the time to ensure it was a good fit for me. Very pleased. Facility very well maintained.

Rating:

5.0

Professional staff was great

Rating:

5.0

checking in was easy and everything was handled professionally. Great customer service

Rating:

5.0

Great place to rent a trailer. Very friendly people, nice store.

Rating:

5.0

Employee was very nice and helpful. Quick drop off less then 5 minutes in and out!!

Rating:

5.0

Everyone was. Very Nice

Rating:

5.0

The employees at the Lodi uhaul store are very professional and knowledgeable.very helpful and made me feel at home. Friendly staff from the manager to the new guy great experience and will recommend to my friends and family.thanks again Lodi uhaul.

Rating:

5.0

Allow clients to use actual truck key to drive & lock truck. Using the valet key, the short black plastic stopper on the end, doesn't work well when the steering column becomes stuck. A rating of 8 becomes a 10 when client trusts the business location where they rent trucks. Thx

Rating:

5.0

I really liked the young lady who helped me out. And she really helped me understand the insurance. It was the first time I ever bought insurance. There was a good sense of relief. For $30 I only use the vehicle for about 8 hours it's still provided that sense of relief.

Rating:

5.0

Value,

Rating:

5.0

Needs more parking for customers.

Rating:

5.0

I wish the truck was filled with gas as I had to stop and get gas before reaching my destination with less than 1/2 of a tank.

Rating:

5.0

The staff was very professional, friendly, and very helpful. They absolutely made my move in to the storage much easier.

Rating:

5.0

All of the staff were extremely friendly and Amazing

Rating:

5.0

The manager was excellent and overall the crew was great

Rating:

5.0

Wonderful staff! Clean and safe.

Rating:

3.0

They need to be flexible with people who cannot afford the storage. The storage (10x10) is too expensive!

Rating:

3.0

Did not know that people are charged additional for throwing trash In the trash bin . That was a disadvantage. But the staff there are really nice.

Rating:

5.0

I immediately moved my personal belongings to uhaul upon seeing for myself the facility here in Lodi.

Rating:

5.0

LOVE MOLINA GREAT MANAGER

Rating:

5.0

Thank You

Rating:

5.0

THANKS YOU'ALL.

Rating:

5.0

Great place just had to move to Elk Grove uhaul

Rating:

5.0

Absolutely great experience. They helped us with everything and made conditions and terms clear. The staff at the cherokee location in lodi are amazing. 10 out of ten experience!

Rating:

5.0

The staff was very helpful we had a issue with a previous rental however after a conversation thing where fixed and then upon the move in day to our storage unit the team that say was beyond amazing and helpful . 10 stars to them for sure. Thank you Lodi U-Haul

Rating:

3.0

You are price extremely high.

Rating:

1.0

Rented a storage unit for almost a year with you pay every month on time on the floor moved out two weeks it early and never got prorated but you guys could rent it out now and get money from it again what’s up with that not very happy with this company wouldn’t recommend you to anyone🤬 Yeah the storage place I had before you prorate it and gave me my money back for the rest of the month when I left early

Rating:

3.0

Only one entrance door to the upstairs units and people park and unpack right in front of the door. Literally blocking anyone else from getting in the last 2 trips I've gone. But it's clean and well maintained on your guys end

Rating:

1.0

The lock was cut off our locker and it was marked for auction. We were enrolled in autopayment and we did not miss one bill. Attendant said they tried to contact us by leaving one voicemail (which neither my wife or I received), but they never followed up again. No thanks.

Rating:

3.0

I had issues with water leakage into my unit causing damage. There were issues with the homeless peeing in the open area next to my unit causing an awful smell. The rate increases were crazy.

Rating:

5.0

Thank you for everything you guys have done for me I appreciate it and if I ever need to get a storage unit again or rent another truck you guys will be who I call to get what I need. Thank you again for everything.

Rating:

5.0

I wouldn't change a thing there service was great

Rating:

5.0

Relocating to Lodi while waiting on our new construction to be complete is how we found Lodi Uhaul. The staff was super friendly and helpful from the jump. The facility was secure so peace of mind with our possessions was met at the Lodi facility. Thank you so much for a fantastic experience!!!

Rating:

5.0

I was provided great service and a great indoor storage space. I always felt safe and the facility was clean. I had no issues with pests or damage to my belongings. There were rent increases annually though very low increase. I definitely recommend UHaul Storage!

Rating:

5.0

Clean store, Unit, and grounds. Friendly attentive staff.

Rating:

5.0

Wish I lived closer to the unit! Was too far from where I live now!

Rating:

2.0

Unit rent increases $10 per year, seems excessive compared to other facilities. When I was moving out I found significant evidence of rodents. I stored plastic totes and wooden furniture— everything was covered in a thick layer of dirt with rodent footprints all over the place. A blanket that was in a plastic bag was destroyed by rodent nesting. For $150/month to $200 dollars each month final price, I would expect to have my property protected against rodents at the very least. The door seals need replacement. This may prevent the dirt from entering the unit. Seal the units at the floor corners to prevent rodent travel. And no proration? I move out early and you keep the entire month payment? That’s awful greedy after I just set my account to auto pay the entire time and gave this place more than $12,000. I guess the joke is on me. No, I would not recommend using this facility for long term storage.

Rating:

1.0

We paid a lot for monthly storage in climate-controlled unit and it was always over 85 degrees in the supposed climate controlled unit area. It was mostly easily at least 88 degrees and no matter what temp the thermometer showed it was just hot and miserable.

Rating:

5.0

Originally I was keeping my things in storage for only a month while I moved out of state. It ended up being almost 3 months. I never worried about my things because I knew they were safe. The monthly billing was automatically charged and correspondence with the staff was always clear and timely. Everyone was helpful!! Thank you!

Rating:

5.0

The only thing is that you don’t prorate if you move out early but will charge you late fees if you’re late just doesn’t seem right

Rating:

5.0

Do I need to call to tell the company that I no longer require the unit ? Or will they continue to charge me ,even though I'm not using it?

Rating:

5.0

Thank you so much great experience in both cities!!!!!

Rating:

5.0

The employees were amazing! Check in just took way too long. As a senior citizen, working online stuff can be very challenging. So that is why I didn't try that way. Maybe for others it would go smoother.

Rating:

5.0

Everyone was super ,will definitely rent from you guys again , thanks you guys were a real life saver for us thank you you treated two vets with respect and class

Rating:

3.0

The price was way too high compared to storages in the same area.

Rating:

4.0

I had reserved an 10x20 and even offered to pay ahead. I was told to wait til I came back with loaded truck. When I returned there were no storage units available in that size. Everything else was great.

Rating:

4.0

The times I was In the office they were VERY slow. So slow that I finally quit buying anything from there. They were never really friendly, about the same amount of friendly that you would get at the D.M.V. They did have a lot of product though, a lot of things that you could really use.

Rating:

1.0

Absolute horrible service, pedos work here and it’s disgusting

Rating:

1.0

Your staff was very unprofessional on so many levels I will never refer anyone to you guys

Rating:

4.0

Staff was always helpful. Storage unit was clean. Would rent another storage unit if needed. Thank you.

Rating:

5.0

Very professional and respectful! And the Mgr was awesome lady…..

Rating:

5.0

Please let the location Manager big Thank u!!

Rating:

5.0

I’m very satisfied with the service❗️

Rating:

5.0

Storage was extra clean!!! Professional and courteous

Rating:

2.0

needs new employees - nobody ever smiles, which suggests they can’t stand their jobs resulting in a poor experience for customers

Rating:

5.0

Staff answered all my questions and were always helpful in any way.

Rating:

5.0

I have rented several storage units, in different towns, and U-haul storage was at the top in service, and satisfaction. I do appreciate it. Thank you.

Rating:

5.0

Shanel and Julie are Amazing people Thank you for everything

Rating:

3.0

When I picked up my uhaul and paid for my storage the process was slow, but the staff was great. When I drove the uhaul it was the worst drive ever. The engine was shaking and jerking. It was very concerning. I thought I was going to have to call roadside assistance. I loaded the truck for a 4bd em house. When I returned that night to load the storage it took almost two hours. It was about 10:30 pm . As we tried to leave the storage area the gates would not open to let us OUT! Because it was after hours. So we were locked inside of the gates of the storage! Very very inconveniencing. I am not a satisfied customer.

Rating:

5.0

I think your staff is very sweet and I think your storage units are very clean. And I think you so much.

Rating:

5.0

Great place, friendly staff and easy access to and from the facility

Rating:

5.0

Mitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100% great customer service.

Rating:

5.0

wish there was a light inside the storage since it’s so big the one i rented but other than that it’s great

Rating:

5.0

I have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.

Rating:

5.0

Arrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!

Rating:

1.0

This location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.

Rating:

4.0

The price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn’t always available which Could be frustrating but they were always helpful.

Rating:

3.0

We couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.

Rating:

3.0

Way to costly

Rating:

5.0

Great service. My actual move out day was 11/30/21, I only needed for one month. Thank you!

Rating:

5.0

Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.

Rating:

5.0

This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.

Rating:

5.0

Awesome staff

Rating:

5.0

Awesome customer service

Rating:

2.0

Staff had no sense of urgency.

Rating:

5.0

The guys he's was very very nice person and helpful excellent job so polite

Rating:

5.0

The manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I’m sure everyone who deals with her feels the same.

Rating:

3.0

Was understaffed the majority of the time, long waits.

Rating:

5.0

Very professional. Very helpful. Great customer service!!

Rating:

5.0

Thank you! Always a friendly staff, clean facility, and safe!

Rating:

5.0

it smells like weed in our unit lol

Rating:

2.0

Denied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.

Rating:

1.0

Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn’t receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.

Rating:

5.0

I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.

Rating:

2.0

My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help

Rating:

5.0

THEY MADE IT EASY.

Rating:

5.0

The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.

Rating:

3.0

Only down side was the office would close before they said online

Rating:

5.0

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

Rating:

5.0

Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

Rating:

5.0

From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

Rating:

5.0

Employee's always greet and helpful and friendly

Rating:

5.0

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

Rating:

5.0

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Rating:

5.0

Very nice people there to help me when there were questions

Rating:

4.0

Initial check in process was slow. Personnel was friendly and helpful.

Rating:

5.0

No Comment

Rating:

5.0

Best storage operation I’ve seen. It just works

Rating:

5.0

Our move in was smooth and easy. Customer care was great .

Rating:

2.0

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

Rating:

5.0

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

Rating:

5.0

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Rating:

5.0

None

Rating:

5.0

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Rating:

5.0

Pleasant experience.

Rating:

5.0

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Chanele went above and beyond to help me resolve my storage problems.

Rating:

3.0

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Rating:

5.0

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Rating:

5.0

Friendly staff AND helpfull

Rating:

5.0

Really nice people. Easy in and out. Clean. Friendly.

Rating:

2.0

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Rating:

5.0

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Rating:

1.0

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Rating:

5.0

Thank you

Rating:

5.0

Everyone was super helpful

Rating:

5.0

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

Rating:

1.0

Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

Rating:

4.0

Good service

Rating:

5.0

She did a great job lovely facility

Rating:

5.0

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Rating:

5.0

Friendly/helpfull staff

Rating:

5.0

Thank you

Rating:

5.0

Very happy ,friendly staff

Rating:

5.0

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

Rating:

4.0

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

Rating:

5.0

Good friendly clean.

Rating:

5.0

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Rating:

5.0

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

Rating:

5.0

Very friendly employees, prompt service, would return!

Rating:

4.0

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

Rating:

5.0

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

Rating:

4.0

no feedback

Rating:

5.0

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Rating:

5.0

Friendly people and great service

Rating:

1.0

.

Rating:

5.0

Great staff and facilities

Rating:

5.0

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

Rating:

5.0

great place!

Rating:

5.0

We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

Rating:

5.0

Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

Rating:

5.0

Overall great experience

Rating:

4.0

A little pricey!

Rating:

5.0

Very helpful, very polite!

Rating:

2.0

I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

Rating:

5.0

I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!