You are doing great!!!Arturo P.
Customer Reviews for U-Haul Moving & Storage of Lodi
Lodi, CA 95240
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service great location it location easy to talk to the people that worked here and I got my truck out in no timeDavid S.
Everything worked out perfect ThanksMARK G.
El vehÃculo no trabajaba perfectamente y lo estoy muchÃsimo combustible dijeron que me iban a hacer un descuento y no me lo explicaron por favor revisarSergio G.
Customer did not leave a comment.VENECIA M.
Customer did not leave a comment.CHRISTOPHER S.
Customer service is amazing. Always extremely helpful and accommodating. Equipment and trucks are always maintained and cleaned. Fast and efficient service!David S.
Keep doing what your doing. I will be using UHAUL again soon as I'm moving from Galt to either Atwater or Merced. Have to sell my home first. PLEASE Pray for me & GOD Bless AMERICA & Uhaul.Marjerie I.
Customer did not leave a comment.debra H.
Customer did not leave a comment.james F.
Customer did not leave a comment.Sergio J.
Nothing to improve. Excellent customer service from every employee. Overall I found the experience very efficient, and well ran. Will definitely make this location my go to uhaulJason D.
All went well with pick up and drop offShawn P.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Spencer P.
Somehow tie actual inventory to online inventory so erroneous reservations aren't made.Dexter D.
Customer did not leave a comment.Rosemary A.
Customer did not leave a comment.Bradley B.
Customer service is amazing here! Everyone that works here is very considerate.David S.
All goodGary J.
Went online to reserve rental. Received reservation confirmation in my email. The day I went to pick up the trailer, it was not there. I was told it possibly was delivered to the wrong customer. I was offered a larger trailer at the same price. After leaving, I was called and asked to return the trailer because my SUV was not authorized to pull the larger trailer. I had to settle for a smaller trailer and had to make more trips to complete the move. We have rented many times and service has always been subpar.Timothy B.
So helpful and easy going.Curtis W.
Customer did not leave a comment.Jeff G.
Very clean. Great staff/customer service! Super informative with any questions I had.David S.
Last rental was uncleaned, sticky trash inside the truck At returning I was told my card have just 2 dollars in account Which was not true but for long time their system is not working properly, I was told in front of all line of customers my card has just that amount what I consider a humiliation in front of least 7 customers The worst rental placeAvram N.
This is my favorite u-haul by far I visit many U hauls as it is like business to move people but this one not only has the nicest people but it has the best maintained trucks and The best train staff my favorite u-haul still by far.David S.
I just wish this site could of help with the cost on a trailer after you return and needed the same trailer for a hour since I all ready paid for 24 hr and alone used it for three hours or somike C.
The gentleman that hooked the trailer up to the truck was very sweet and had a great sense of humor.Mary H.
Customer did not leave a comment.ANGEL C.
Drop of car trailer was quick and easy. Staff disconnects trailer from my truck. Processing was quick and easy. In was in and out without in a jiff.Jerome M.
Nothing I can think of.MANUEL J.
Customer did not leave a comment.Roderick S.
Very friendly and courteous.arturo A.
Customer did not leave a comment.Alvaluz M.
Always use this local. Great service, well maintained fleet and easy access.Christopher A.
Customer did not leave a comment.Jon R.
Customer did not leave a comment.Marcus C.
Customer did not leave a comment.Lupe C.
Customer did not leave a comment.Jose G.
Jacob and Alfonzo did great job, and were very helpful. The vehicle was pretty good, but could use some maintenance...DEREK D.
It was great that the location is open till 7pm really helpful when dropping off.Ricky L.
I wanted to review my charges, but I never received a receipt that I was told would be emailed to me.Crystal J.
Customer did not leave a comment.Maleia W.
Customer did not leave a comment.Terie D.
Be patient. As with every other U-Haul location I've ever been to, it takes a long time for them to process a rental order. Even with an advance reservation it seems to take them a long time waiting for their computer system to complete and order. I was fortunate that there was only one person in front of me, but it still took 10-15 minutes until they got to me. Mine was fairly quick, but there was a longer line behind me when I was finally out the door. At least the return was pretty quick.Richard F.
THE store is A+ already , make sure you reward the staff for being a+.Edward C.
Customer did not leave a comment.Michael S.
Didn't get electronic receipt when I returned the trailer, they said I would. Otherwise very good overall experience.Dexter D.
Customer did not leave a comment.VIRGINIA S.
Been here several times and the guys are friendly and you can tell they enjoy their job.Timothy J.
Customer did not leave a comment.Sajjad J.
Fast and easy experience. Thanks!Johnny S.
Trying to get a phone number for the drop off location could be more user friendly instead of calling and being transferred several times.Timothy K.
Extremely rude and unprofessional and did not help at all!Raymond R.
Customer did not leave a comment.David B.
Customer did not leave a comment.raymon E.
Customer did not leave a comment.Toyah S.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Renee R.
Customer did not leave a comment.Leo S.
Everything was great!roger G.
Customer did not leave a comment.ameen k. | Overall Experience
Customer did not leave a comment.Julio C.
Customer did not leave a comment.Susan C.
These guys are absolutely amazing and so helpful. Will definitely use when I need them.Timothy J.
Customer did not leave a comment.Crystal C.
Customer did not leave a comment.RENE Romeo O.
Customer did not leave a comment.Denise P.
Customer did not leave a comment.Neal R.
Customer did not leave a comment.Wil A.
Customer did not leave a comment.Shannon H.
Mitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100% great customer service.Melissa C. | First Impressions
Customer did not leave a comment.KENNETH B.
I'm pleased with service and equipment.suzanne B.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Theodore M.
It was a super easy process and not too bad with pricing Y'all stay safe out thereYesenia V.
Customer did not leave a comment.Dale C.
Customer did not leave a comment.Timothy J.
wish there was a light inside the storage since it’s so big the one i rented but other than that it’s greatEduardo G. | Overall Experience
Cleanest truck I ever rented. The lodi uhaul is excellent. Never had a bad experience.Spencer P.
The side mirrors were cracked and one didn't have correct range of motionJared R.
Customer did not leave a comment.Charles L.
Yes, I would recommend this facility to friends. The manager has always gone out of her way to help and assit me. Always friendly and always courteous.Gilbert K.
Customer did not leave a comment.Kory M.
Employees were rude and unfriendly. Treated us like we were interrupting their free time.nathan G.
Customer did not leave a comment.Toyah S.
Customer did not leave a comment.Steven L.
The interior of the box truck looked clean. The exterior looked dirty but it could have been because it looked like it was an older vehicle and it was just years of use. The employees were friendly and helpful. The restroom was clean.Jim M.
Customer did not leave a comment.Rob L.
The mileage in the truck was wrong, lady at the counter told me she would fix it but she did not. Online check in and check out was a mess. My truck was not available to grab and required the only person on staff that morning to take time from a busy line to go grab itCHRISTOPHE A.
Customer did not leave a comment.KAREN B.
Overall the staff were friendly and knowledgeable. The vehicle was clean and in great working order. I have used this location several time and have always had a pleasant experience. Thanks Lodi UHaul!Ector O.
Friendly,Smooth, easy transaction. Good jobTimothy J.
Customer did not leave a comment.Juliana R.
Customer did not leave a comment.Jon T.
Customer did not leave a comment.Richard P.
Convenient location. Courteous and efficient staff. Good value.Bonni B.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Richard W.
Nothing. I have rented several times and always excellent at this locationSpencer P.
Customer did not leave a comment.Cynthia R. | Overall Experience
Customer did not leave a comment.JEREMIAH V. | Overall Experience
Customer did not leave a comment.diana a. | Overall Experience
I have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.david p. | Overall Experience
Arrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!LASHURN F. | First Impressions
This location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.Ann W. | Overall Experience
The price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn’t always available which Could be frustrating but they were always helpful.Viktoria F. | Overall Experience
We couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.Glenda G. | First Impressions
Way to costlyChris E. | Overall Experience
Great service. My actual move out day was 11/30/21, I only needed for one month. Thank you!Bree O. | Overall Experience
Customer did not leave a comment.Gregory S. | Overall Experience
Customer did not leave a comment.Julie D. | First Impressions
Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.MollyAnna R. | First Impressions
Customer did not leave a comment.Susan E. | Overall Experience
This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.Laurel A. | Overall Experience
Customer did not leave a comment.Cindy V. | Overall Experience
Customer did not leave a comment.hector g. | Overall Experience
Customer did not leave a comment.Cathy G. | Overall Experience
Customer did not leave a comment.robert f. | Overall Experience
Customer did not leave a comment.David P. | Overall Experience
Awesome staffTaylor W. | Overall Experience
Awesome customer serviceHenry P. | Overall Experience
Customer did not leave a comment.James c. | Overall Experience
Staff had no sense of urgency.blake t. | First Impressions
The guys he's was very very nice person and helpful excellent job so politeEnedina A. | First Impressions
Customer did not leave a comment.felix b. | Overall Experience
The manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I’m sure everyone who deals with her feels the same.Henry P. | First Impressions
Was understaffed the majority of the time, long waits.Kathy r. | Overall Experience
Very professional. Very helpful. Great customer service!!Taylor W. | First Impressions
Customer did not leave a comment.blanca e. | Overall Experience
Thank you! Always a friendly staff, clean facility, and safe!JODI V. | Overall Experience
it smells like weed in our unit loloctavio r. | Online Move In
Customer did not leave a comment.Cindy V. | First Impressions
Customer did not leave a comment.Joshua M. | Overall Experience
Customer did not leave a comment.Lynn C. | First Impressions
Denied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.COURTNEY B. | Overall Experience
Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn’t receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.TERRY S. | Overall Experience
Customer did not leave a comment.Terrance M. | First Impressions
I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.Sally E. | Overall Experience
Customer did not leave a comment.Jeff J. | Overall Experience
Customer did not leave a comment.Lupe S. | First Impressions
Customer did not leave a comment.giovanni m. | Overall Experience
Customer did not leave a comment.DAVID A. | Overall Experience
My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to helpAdrian R. | Overall Experience
THEY MADE IT EASY.Cathy M. | Overall Experience
The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.Dianne M. | Online Move In
Only down side was the office would close before they said onlineBROCK W. | Overall Experience
Customer did not leave a comment.Michael Z. | Overall Experience
Customer did not leave a comment.steven t. | First Impressions
Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.kimberly d. | First Impressions
Customer did not leave a comment.april j. | Overall Experience
Customer did not leave a comment.yuriy u. | Overall Experience
Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021JULIANNA H. | Overall Experience
From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.Tonya W. | First Impressions
Employee's always greet and helpful and friendlyWilliam b. | First Impressions
Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.monica w. | First Impressions
Customer did not leave a comment.Corina R. | Overall Experience
Customer did not leave a comment.john f. | First Impressions
Happy I went with U-Haul Storage again. Great service and facility for a fair price!Monica P. | First Impressions
Very nice people there to help me when there were questionsROBERT B. | Overall Experience
Customer did not leave a comment.Charles L. | Overall Experience
Customer did not leave a comment.STEPHEN B. | Overall Experience
Customer did not leave a comment.mary elaine v. | Overall Experience
Customer did not leave a comment.Brian G. | Overall Experience
Customer did not leave a comment.gerardo r. | Overall Experience
Customer did not leave a comment.teresa t. | Overall Experience
Initial check in process was slow. Personnel was friendly and helpful.linda w. | First Impressions
Customer did not leave a comment.Terry H. | First Impressions
Customer did not leave a comment.Stephen J. | Overall Experience
No Commentrandolph h. | Overall Experience
Best storage operation I’ve seen. It just worksChuck H. | Overall Experience
Our move in was smooth and easy. Customer care was great .felix b. | First Impressions
Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.THOMAS ALAN B. | Overall Experience
Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.shawna v. | First Impressions
I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!Mikah T. | First Impressions
NoneRose R. | Overall Experience
Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.Debbie H. | Overall Experience
Pleasant experience.ronald r. | Overall Experience
Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!AMY O. | First Impressions
Very helpful and friendly staff.Michael Z. | First Impressions
Chanele went above and beyond to help me resolve my storage problems.Sally E. | First Impressions
It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!Cassandra F. | Overall Experience
I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.Gayle Y. | First Impressions
Friendly staff AND helpfullStephen J. | Overall Experience
Really nice people. Easy in and out. Clean. Friendly.Chandler P. | Overall Experience
-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.Jame J. | Overall Experience
Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.Debbie H. | First Impressions
You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensationRebecca D. | First Impressions
Thank youpaula t. | Overall Experience
Everyone was super helpfulshannon s. | Overall Experience
Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.Elizabeth S. | Overall Experience
Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.WAYNE W. | Overall Experience
Good serviceLEONARD G. | Overall Experience
She did a great job lovely facilityEnrique V. | First Impressions
The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend themMary R. | Overall Experience
Friendly/helpfull staffStephen J. | Overall Experience
Thank youAnthony S. | Overall Experience
Very happy ,friendly staffStephen J. | First Impressions
Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.DEBBIE H. | First Impressions
My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.BELINDA T. | Overall Experience
Good friendly clean.Benjamin M. | First Impressions
Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.Dan H. | Overall Experience
Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank youMary R. | Reservation
Very friendly employees, prompt service, would return!kyle t. | Overall Experience
Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank youMARK D. | Reservation
This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the futureDYZAN K. | Overall Experience
no feedbackRobert W. | Overall Experience
Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!Lynn C. | Reservation
Friendly people and great serviceGabriel P. | Overall Experience
.meagan b. | Overall Experience
Great staff and facilitiesGabriel P. | Overall Experience
I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!Wendi G. | Overall Experience
great place!shannon s. | Overall Experience
We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.DEBBIE H. | Reservation
Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.pat o. | Reservation
Overall great experienceValerie V. | Overall Experience
A little pricey!Cindy L. | Overall Experience
Very helpful, very polite!GEORGE V. R. | Overall Experience
I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.carrie s. | Overall Experience
I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!Tamara T. | Overall Experience
Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.DANIEL M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!