Customer Reviews for U-Haul Moving & Storage of Longview

4075 reviews

410 W Marshall Ave   Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

(903) 757-3436

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(903) 757-3436

410 W Marshall Ave
Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was about to be put off Uhaul for good until I reached this location. It was big and well organized and laid out like an international airport compared to the 'bush site' small operations that dominate my city. I was met IN THE DRIVEWAY!. Employee was SO nice and helpful. Except to help unhitch the heavy trailer, I never had to leave my vehicle. Wish I'd gone inside. They probably had a VIP lounge, ha. They had a good supply of everything. Too bad it was at my terminal end.

DAVID C. 
Rating:
4.0

The early person was super helpful The even if ng person had me wait And didn't recognize me But both were ok

Terrell E. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

This location is operated in the highest professional manner.

EUGENE S. 
Rating:
5.0

Kristin and her team were fabulous! Super friendly and easy to work with. Highly recommend

Jim G. 
Rating:
5.0

Great experience

Becky W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

The transmission was slipping in the truck massively, causing it to barely move

Scottie R. 
Rating:
5.0

The truck I got was clean but the front end was in horrible shape. The front end was out of alignment and/or the tires out of balance. At highway speeds it was so bad that you could not see out of the mirrors because of the vibration.I had to turn the wheel probably 20 degrees to the right to keep from varying left. The uneven wear on the front tires is a dead giveaway which makes the truck pretty unsafe.

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

Kendra M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE J. 
Rating:
5.0

Excellent service and though I sought a larger trailer the one I got was the little one that could.

Mario O. 
Rating:
5.0

Customer did not leave a comment.

JASMINE M. 
Rating:
5.0

Customer did not leave a comment.

LEWIS K. 
Rating:
5.0

My $100.00 deposit has not been added back to my account.

CHERYL S. 
Rating:
5.0

Everytime I come in for my rentals they take good care of me!!

VATINA H. 
Rating:
5.0

I pulled up with my rental trailer and the guy was was unhooking it before I even got out of my truck. He was super friendly, super efficient, and just exceeded my expectations. If you were to make a commercial about the ultimate experience with U-Haul, this would've been it.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Jan R. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

The manager at the drop off was not even aware of my situation, and was still extremely friendly. You do need to hire more people though. They were overwhelmed, because I tried calling for 2 days. I spent 2 hours on hold and still never was able to contact anyone,

Brandon D. 
Rating:
5.0

It was great!

NATASHIA R. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

n/a

Dwight R. 
Rating:
5.0

The staff was awesome

BEVERLY MARIE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Great new uhaul

Alexis M.  |  First Impressions 
Rating:
5.0

Very well organized

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATORIA T. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

A $25 cleaning fee is ridiculous.

ADAM G. 
Rating:
3.0

Change managers and make sure the Uhaul doesn't stall on you like ours did on us 4 times. We almost had an accident because of it stalling in the intersection.

Kristie B. 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

First off glass was in side the trailer. Second uhaul employee was I was good to go even when I asked questions. About my ball is it big enough will it pull my bike. And she said yes when I took off to San Antonio and the trailer left my truck and hit the highway After being delayed for 4 hrs I wasn't happy . I had a custom Harley bike worth$40,000 on the back smh

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

Shirley U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Great customer service agent!

VICTOR T. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Good

Austin H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Devin H.  |  Online Move In 
Rating:
5.0

Great service

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Y'all did great, I rented a bid truck on Sunday ,and then a van on wed. Both times service was great. And very reasonable.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Thad customer service was excellent

KEVELYN G. 
Rating:
3.0

Customer did not leave a comment.

CASSABRE S. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Bernard B.  |  First Impressions 
Rating:
4.0

When replacing tires, replace both if possible for even tread wear. Clean previous drivers trash out from behind the seat . Wipe seats, dash, and steering wheels clean. Truck ran great! However Poor Gas mileage of +or-8mpg. Engine oil looked as it could be changed. Did not check inlet air filter. Staff was helpful in hooking trailer up to truck, and securing vehicle on trailer, Good job!

Russell R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

Don U. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Let future customer no fees and deposits upfront

BRIANNA C. 
Rating:
1.0

Customer did not leave a comment.

Lois B. 
Rating:
5.0

Customer did not leave a comment.

DELROSE LOUISA A. 
Rating:
4.0

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

Richard J.  |  Online Move In 
Rating:
5.0

The truck ran good however the roof leaked in two spots in the front and one spot near the rear. Two of leaks luckily went on blankets that really didn't cause any damage however one in front soaked my $3500 grandfather clock. Not happy whatsoever. Everything else with my experience was good.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Alexandria J. 
Rating:
2.0

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

LaMonte W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

The man that help me was very polite. He made sure that I found the key. I had to change time and he took car of it. Great customer service

Patty M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
2.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Great value

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

very satisfied and customer service was awesome and no wait time when i arrived very prompt

JACQUELINE R. 
Rating:
5.0

Great people and great place

RODNEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomica L. 
Rating:
5.0

This location is an excellent example of what a Uhaul location should be. I highly recommend these people

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

GRACIE B. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

SHANE B. 
Rating:
5.0

Customer did not leave a comment.

Ronee V. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Horace D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  First Impressions 
Rating:
3.0

I was charged 24.99 for extra mileage when we didnt exceed the mileage cap. We only 47 miles and the mileage that we paid for was 51. Dont understand where the mileage upcharge was. Do your uhaul associates get a commission because I'm thinking we got screwed.

Sarah L. 
Rating:
5.0

Very helpful and fast

Kimberly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Very friendly, knowledgeable and helpful staff. Assisted with trailer hook up and return, cheerful and accommodating. This location is always my "go to" location.

Robert B. 
Rating:
5.0

I rented a 6X12 cargo trailer to move house hold stuff to Dallas area. Trailer was easy to load with wood slats to secure large furniture. Trailer pulled very good in Dallas traffic also. Will definitely use again made the process of moving easier with out a doubt.

DANIEL JOSEPH H. 
Rating:
3.0

I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!

DEBORAH MICHELLE B.  |  Overall Experience 
Rating:
5.0

Super friendly ! And a nice welcoming place.

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Glay T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Thank you for the excellent customer service!

COURTNEY M. 
Rating:
4.0

Justin was very knowledgeable and helpful. It was our first time to rent and he gave us great information. We have only one suggestion. It would have been better if we could have talked to the same person each time we called.

DEBRA H. 
Rating:
5.0

Clean envirornment and professional and courteous staff.

Octurus I W. 
Rating:
4.0

It was very expensive just for in town, getting charged $0.99 a mile AND having to fill the tank back up...

Kaitlyn H. 
Rating:
3.0

Customer did not leave a comment.

Latance B. 
Rating:
4.0

I got sidetracked while refilling the gas tank before returning truck to Longview. I was only needing to put in 9 gallons but ran it up to 34 gallons, or 24 gallons more than I needed to. Wish you could reimburse me $40 or $50 for the accidental overfill?

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joshua R. 
Rating:
5.0

All good

Kevin W. 
Rating:
5.0

It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.

ZETTA A.  |  Overall Experience 
Rating:
1.0

Make sure you DO NOT HAVE ROACHES IN THE CAB OF THE TRUCK.. I was only moving a few Boxes for my family and didn't need a big truck so I got the smallest.. Upon getting ready to leave my family home my daughter started Screaming that she saw a bug I ran to inspect and that is when I saw a big House Roach not a waterbug but an actual House Roach crawling on the dash board.. I got a stick and got it out.. Then as we were driving to the storage about 10 minutes down the road she's screaming again and there were more.. I pulled over and tried to get them out but unsuccessful. So we hurried up unloaded the truck and quickly returned the truck.. I have been using this site on hwy 80 in longview for over 7+yrs and never Experienced this mess and i just used them a month ago and didn't have these problems.. I'm very disgusted.. And if you pick this company watch your surroundings Inside this truck.. Spray your Trucks please..

RONDALE W. 
Rating:
5.0

Overall very pleased. Only concern was the wait. Only one attendant was available and there was a significant line the whole time. One I was helped, although, the attendant was very courteous and professional.

Craig H. 
Rating:
5.0

Everything was fine

KANDI T. 
Rating:
4.0

Customer did not leave a comment.

STACEY S.  |  First Impressions 
Rating:
3.0

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Sarah B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Everyone was helpful with a great attitude!

Joseph C.  |  Overall Experience 
Rating:
5.0

My rental experience was fast and easy.

John C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

This was my second time to do business with this group, they were going above and beyond to make my drop off experience five star.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........

randy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot P. 
Rating:
5.0

Customer did not leave a comment.

Sterling T. 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
5.0

Great experience..

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasmine t.  |  Overall Experience 
Rating:
5.0

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

Iesha S.  |  Overall Experience 
Rating:
2.0

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

Tonika S.  |  Overall Experience 
Rating:
5.0

everyone was so nice

Iesha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA M.  |  Overall Experience 
Rating:
3.0

To Long for proper info.too expenses no discounts all

Tracy J.  |  First Impressions 
Rating:
5.0

Everyone did a great job. Clean!!

jerry C.  |  Overall Experience 
Rating:
5.0

Brittany was friendly and outstanding! I'm guessing she's your best employee!

Nicholas S.  |  First Impressions 
Rating:
5.0

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

christie w.  |  First Impressions 
Rating:
3.0

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

Megan R.  |  Overall Experience 
Rating:
3.0

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Megan R.  |  First Impressions 
Rating:
5.0

Na

Theresa J.  |  Overall Experience 
Rating:
4.0

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

CYNTHIA P.  |  Overall Experience 
Rating:
4.0

Slow, very slow

Christine G.  |  Overall Experience 
Rating:
4.0

I'm pleased and satisfied this location has provided for me every time

Anderus B.  |  Overall Experience 
Rating:
4.0

Nice and clean but under staffed

Anderus B.  |  First Impressions 
Rating:
3.0

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

LaMonte W.  |  First Impressions 
Rating:
3.0

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

Joshuah S.  |  Overall Experience 
Rating:
1.0

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

kayla h.  |  Overall Experience 
Rating:
5.0

I will recommend this facility to family & friends

lacedra j.  |  Overall Experience 
Rating:
5.0

Spacious

Mohammad A.  |  Overall Experience 
Rating:
5.0

Good

JEFF S.  |  First Impressions 
Rating:
5.0

Employees were very nice and helpful!

Lasca P.  |  First Impressions 
Rating:
5.0

Helpful staff and great services! Would highly recommend this U-Haul location.

Morgan M.  |  Overall Experience 
Rating:
4.0

Caleb was great

Teron S.  |  Overall Experience 
Rating:
5.0

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Anderus B.  |  Overall Experience 
Rating:
5.0

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

GEORGE S.  |  Overall Experience 
Rating:
5.0

Mr. David Graham is a jewel. Very personable and hands on.

TIM M.  |  Overall Experience 
Rating:
4.0

My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.

CLARA L.  |  Overall Experience 
No reviews have been submitted for this location.

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