Customer Reviews for U-Haul Moving & Storage of Longview

4,886 reviews

410 W Marshall Ave   Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

(903) 757-3436

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(903) 757-3436

410 W Marshall Ave
Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .

Traci C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
3.0

Customer did not leave a comment.

Shana B.  |  Overall Experience 
Rating:
5.0

It was perfect. Jordan Lewis gave me awesome service. He is very professional and treated me like a king. He works at this location: 11300 South Sam Houston Parkway West Houston, Texas 77031 Please acknowledge him. He's been there about 10 years

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

xan T. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
4.0

I want to give a shout out to the customer service rep who assisted me in extending my rental. I have short term memory issues so her name eludes me; but check the scripts LOL! She was absolutely helpful and professional. Her manners and personality are top quality customer service. Kudos to you. Darn IT! I wish I could remember her name to make sure she gets proper credit and accolades.

FRANCES M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
2.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

They take real good care of you

Shanette P. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Brady P. 
Rating:
4.0

Customer did not leave a comment.

Devon H. 
Rating:
4.0

They were very professional but make sure that they get your return time and equipment correct.

Kathy G. 
Rating:
5.0

No suggestions for improvement. Keep doing what you are doing!

WilliamC A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
1.0

Customer did not leave a comment.

Janet B.  |  First Impressions 
Rating:
3.0

Very rude person at the counter

Janet B. 
Rating:
5.0

Employees were kind and courteous, very knowledgeable and helpful

george H. 
Rating:
4.0

Nothing

Debby G. 
Rating:
4.0

John is always so nice and pleasant. He is very helpful and makes sure you get what you need. All the staff is very friendly. Will continue to work with them

Marlena J. 
Rating:
5.0

A little mix up with the trailer but everyone was so helpful at U-Haul and corrected the issues. You guys Rock!

Trina H. 
Rating:
5.0

Great customer service. Best guys in town

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Virgil B. 
Rating:
5.0

All good

Michael D. 
Rating:
1.0

A van was parked right behind the truck we rented which was inconvenient because there wad other places to park it and other trucks not being used it could have been parked behind. The dolly we ordered wasn't on the truck. Then after returning truck and putting keys in drop box we get a call in the middle of our friends wedding saying the keys couldn't be found. Had to sit on hold while at the wedding just so she could look in the place the keys were & were supposed to be the whole time, so it was a pointless phone call. Not pleased at all with the experience at this location.

Austin J. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

I wish pro-rated prices were allowed when unforseen, verifiable issues arise.

Michele W.  |  First Impressions 
Rating:
2.0

We were helped by someone who was in training. She was super nice and respectful, and doing everything she knew to do but was having trouble with the computer system. The people who were in charge, were less than helpful. They were not respectful or businesslike. They were also not giving the young lady that was in training, the support she needed.

William J. 
Rating:
5.0

Mrs. Dot was really nice when I returned the truck

CARLOTTA B. 
Rating:
2.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

There are UHAUL shops across Texas and I have been to many over the past 4 decades +. The UHAUL operation at 410 W. MARSHALL AVE, Longview TX is definitely in the Top 10% Friendly, Educated, Can Do Attitude, Take Action support staff. Plenty of packing materials that are fairly priced. Has best hours out of any UHAUL in East Texas.

Kenneth F. 
Rating:
5.0

Great experience at this location!

Houston B. 
Rating:
5.0

Change your payment in advance policy for your contracted loaders/ unloaders. Pay them when they arrive at the job, not at time if contracted through uhaul.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Melanie P. 
Rating:
5.0

Customer did not leave a comment.

Cristian R. 
Rating:
5.0

Every one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless🙏🙏🤗🤗

Penny B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn D. 
Rating:
5.0

All of your personal were kind and professional. Thanks for making our move go so smooth!

Debra H. 
Rating:
5.0

Your web site is poor. Past 3 efforts to reserve trailer have hung on the insurance window. Told local staff and they know web page doesn't work. No evidence that anyone is working on the problem.

RALPH W. 
Rating:
5.0

These guys are good!!

Chuck W. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
5.0

Keep everything as is…

John L. 
Rating:
5.0

Dorothy was extremely helpful and very knowledgeable. She recommended the next truck size because my refrigerator would probably not fit in the 10 ft.truck. She was correct and saved me time and expense, and labor to pack and unpack the smaller truck.Nathan was also helpful at the checkout counter. Great experience at the store. The only complaints were with the truck:1: The right mirror needed to be tightened- I had to pull over 3 times to fix it after bumps in the road which shifted the mirror.2 The check ingine light stayed on3.The seat belt light malfunctioned- even with it on the warning light would stay on or beep constantly. at the 2nd pull over, I fastened the passenger seatbelt- though no rider. Thinking it would help, but it did not. I shared this information with the one way drop off location. The service there wa friendly as well.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

JABIN S. 
Rating:
5.0

Trailer was not clean but was well maintained. Pulled easily. Tires good. Pick up and return were quick and easy.

Paul G. 
Rating:
4.0

Regardless of preregistration a customer still has to wait in line for pick up of rental. Sometimes line(s) are 4 customers deep... aggravating. Bought insurance and experienced minor accident...no problem!

LAWRENCE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Delmer P. 
Rating:
5.0

Customer did not leave a comment.

Lindsay P. 
Rating:
5.0

Nothing. Well organized and prepared.

Ron B. 
Rating:
5.0

She was very nice to me and my husband

sharon c.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and professional! Dorothy specifically was a pleasure to work with and made the return process very smooth. We will definitely be coming to this location for all future rentals!

John R. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

It's a very cramped yard but the are well equipped

Clyde J. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

I appreciate your great service

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
1.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

Darion D. 
Rating:
5.0

Always on their game!!

Chuck W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Some brief driving instructions/tips/warnings would be helpful. Staff was super friendly and efficient though! And the truck did the job perfectly.

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

jessica F. 
Rating:
5.0

The rental was easy and staff very friendly and helpful. I used the online process to help avoid the line.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Once pulling out, the lights did not work on the trailer. The pig tail was wore out. Had to buy some zip ties to hold the connector just right to have lights.

William D. 
Rating:
3.0

Have all equipment ordered and have it connected and ready.

JOSEPH P. 
Rating:
3.0

The employee was not helpful. Cancelled our reservation after we were a few hours late. The UHaul truck was not well maintained. It needed an alignment. This is a safety issue

Sapril N. 
Rating:
5.0

Customer did not leave a comment.

JESSE J. 
Rating:
5.0

Easy drop off! Hassle-free!!

Juan D. 
Rating:
5.0

Friendly and efficient person to check the truck in and get you on your way. It's great during a hot Texas summer that the check in area is in a cool driver in garage. Really impressed with the personnel.

GayMarie O. 
Rating:
5.0

Customer did not leave a comment.

timothy L. 
Rating:
5.0

Customer did not leave a comment.

christine W. 
Rating:
3.0

Need to have them check there tires because the tire signal stated it right rear wheel is low.

Patricia A. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Extra charges were aded on. And they keep blowing smoke. Prior to this experiment I have had no problems with Uhaul at any location.

Bobby K E. 
Rating:
4.0

Customer did not leave a comment.

JAYLEN R. 
Rating:
5.0

Customer did not leave a comment.

Noel R. 
Rating:
5.0

I've used Longview before...friendly, helpful staff...my son left his phone and diabetic equipment in the truck, they called right away to tell us they'd found them...so appreciate that...

Peggy S. 
Rating:
4.0

Customer did not leave a comment.

mike a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madonna H. 
Rating:
3.0

The online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won’t be mislead.

Dayanna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

This U-Haul store is always great to deal with! Helpful friendly staff that goes above and beyond with customer service.

MARSHALL M. 
Rating:
5.0

Customer did not leave a comment.

Arran R. 
Rating:
2.0

Don't forget equipment like the dolly and if you do have someone bring it to the customer and not tell them they're just out of luck. This was a nightmare dealing with them.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

Ronald lopez H. 
Rating:
5.0

Nothing

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Chuck W. 
Rating:
5.0

The staff was very helpful and went out of their way to make the experience excellent.

Rusell R. 
Rating:
5.0

Customer did not leave a comment.

rozane B. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
4.0

Customer did not leave a comment.

DAVID ALAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tori W.  |  First Impressions 
Rating:
5.0

Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),

RONNIE N.  |  Overall Experience 
Rating:
3.0

I was disappointed because I was there only a week and couldn’t get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer

Nicole D.  |  Overall Experience 
Rating:
5.0

Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.

Jeannetta M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron D.  |  Overall Experience 
Rating:
5.0

Best uhaul place I know of.facility and people were great..

RODNEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda J.  |  Online Move In 
Rating:
5.0

My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry

Kevin J.  |  First Impressions 
Rating:
3.0

With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).

ITZA V.  |  Overall Experience 
Rating:
5.0

Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.

SOLOMON B.  |  Overall Experience 
Rating:
1.0

Items were stolen and I was told I was at fault

LaDarrius C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheri D.  |  First Impressions 
Rating:
3.0

Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job

gerald c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE J.  |  Overall Experience 
Rating:
5.0

Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.

RONNIE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGINA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaderic R.  |  Overall Experience 
Rating:
5.0

They were very helpful and always polite

Larissa R.  |  Overall Experience 
Rating:
5.0

I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place

Wayne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT B.  |  Online Move In 
Rating:
5.0

All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane

June c.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.

sarah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE K.  |  Overall Experience 
Rating:
5.0

Excellent customer service all around the board with this location. Staff members very helpful.

SONDRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keeton j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBYN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOGUNDA S.  |  Overall Experience 
Rating:
5.0

I had a great experience.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY T.  |  First Impressions 
Rating:
5.0

Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch

RICHARD H.  |  Overall Experience 
Rating:
5.0

It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks

RODGER K.  |  Overall Experience 
Rating:
5.0

Thank you

Nicholas S.  |  Overall Experience 
Rating:
5.0

The ladies in the morning are the greatest

RONALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tluang L.  |  First Impressions 
Rating:
5.0

Great experience

Becky W.  |  First Impressions 
Rating:
5.0

Great new uhaul

Alexis M.  |  First Impressions 
Rating:
5.0

Very well organized

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shirley U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard B.  |  First Impressions 
Rating:
4.0

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

Richard J.  |  Online Move In 
Rating:
2.0

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

LaMonte W.  |  Overall Experience 
Rating:
5.0

Great people and great place

RODNEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  First Impressions 
Rating:
5.0

Very helpful and fast

Kimberly G.  |  First Impressions 
Rating:
3.0

I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!

DEBORAH MICHELLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.

ZETTA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACEY S.  |  First Impressions 
Rating:
3.0

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Sarah B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Everyone was helpful with a great attitude!

Joseph C.  |  Overall Experience 
Rating:
5.0

I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........

randy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
5.0

Great experience..

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasmine t.  |  Overall Experience 
Rating:
5.0

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

Iesha S.  |  Overall Experience 
Rating:
2.0

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

Tonika S.  |  Overall Experience 
Rating:
5.0

everyone was so nice

Iesha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA M.  |  Overall Experience 
Rating:
3.0

To Long for proper info.too expenses no discounts all

Tracy J.  |  First Impressions 
Rating:
5.0

Everyone did a great job. Clean!!

jerry C.  |  Overall Experience 
Rating:
5.0

Brittany was friendly and outstanding! I'm guessing she's your best employee!

Nicholas S.  |  First Impressions 
Rating:
5.0

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

christie w.  |  First Impressions 
Rating:
3.0

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

Megan R.  |  Overall Experience 
Rating:
3.0

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Megan R.  |  First Impressions 
Rating:
5.0

Na

Theresa J.  |  Overall Experience 
Rating:
4.0

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

CYNTHIA P.  |  Overall Experience 
Rating:
4.0

Slow, very slow

Christine G.  |  Overall Experience 
Rating:
4.0