Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They sympathized for my bad experience and apologized and urged me to file a claim and felt for me and especially my dog.
Joshua H
Rating:
5.0
A wonderful storage unit good customer service nice and clean facility very easy access very nice and clean staff is very helpful very nice I will use it again and yes I will recommend it to other people I give them 10 Stars
KANTRELL C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHENA H
Rating:
5.0
Customer did not leave a comment.
Shena H
|
First Impressions
Rating:
5.0
They are great
RENETTA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMAYA F
Rating:
5.0
Great customer service. Everyone was so nice.
MIRENE P
Rating:
5.0
Service was very good and professional.
CHARLES W
Rating:
2.0
We originally had the truck reserved for 6/16 when we arrived was told the whole system is down and we would not be able to get our truck for a scheduled move out of our apartment. We let them know we would return Wednesday to pick up the truck. On Wednesday we arrived again, the gentleman was very clear we were supposed to pick up the truck on Monday but he would let us have one today. We reminded him that the system was down and how it was an inconvenience to us that we had taken time off from work and had to reschedule our plan. A backup plan would be great for issues like this.
Charless F
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
Rod F
Rating:
5.0
Customer did not leave a comment.
KEVIN O
Rating:
5.0
I’LL COME BACK TO THIS LOCATION ANY TIME!!!!! EXCELLENT CUSTOMER SERVICE!!!!! When we dropped off the trucks, a very nice man immediately met us outside and told us he would check in the trucks for us. After a long day of moving some family friends, we were overjoyed that he was there to take care of the truck check-in. He even thanked us…and we were the ones who should have been thanking him. We now love U-Haul Longview!!!!! A BILLION STARS!!!!!!
BRIGHID G
Rating:
5.0
Customer did not leave a comment.
Sam W
Rating:
4.0
I only used a trailer for like 3 hours yet I was still charged for 6 hours. Not right
SASCHA M
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
4.0
Customer did not leave a comment.
LIZABETH C
Rating:
5.0
Amazing customer service had every answer to all our questions!!! Delivered and picked up on schedule!!! Simply wonderful if we ever need to move again will definitely be using as well as recommending to friends and family!! Thank you so much!
Kyle C
Rating:
5.0
Customer did not leave a comment.
MICHAEL E
Rating:
5.0
Great customer service! Easy to rent and easy to return.
DANIEL B
Rating:
5.0
Customer did not leave a comment.
Jeff R
Rating:
4.0
Customer did not leave a comment.
James L
Rating:
5.0
Staff is friendly and helpful. They deserve a raise.
RANDY J
Rating:
5.0
Customer did not leave a comment.
NATHAN F
Rating:
5.0
Customer did not leave a comment.
Carlos F
Rating:
5.0
We were treated with kindness and a smile from the owner. Our son had rented from him a couple of weeks prior to our drop off there. He wa also well pleased with the service and kindness he received.
JACKIE N
Rating:
5.0
The staff was super friendly and very helpful! We had one guy come out and help us with our trailer and he had the funniest personality and made the process super easy!
Sasha A
Rating:
4.0
Customer did not leave a comment.
DANIEL C
Rating:
5.0
Keep up The Good Work.
MONALISA C
Rating:
5.0
Customer did not leave a comment.
FRANCIS L
|
Overall Experience
Rating:
5.0
Love the storage they are nice roomie.
SHARON S
|
Online Move In
Rating:
5.0
This is the third time we have rented from this location over the past couple of years and the team here has been consistently friendly, helpful, and professional. All has been as reserved each time, and the crew is always good about running through everything prior to departing the site. For straightforward, professional renting of trucks and trailers, this location is very solid.
James M
Rating:
4.0
Customer did not leave a comment.
MICHAEL L
|
Overall Experience
Rating:
5.0
VERY convenient for after-hours droppoff. Nice folks!
Robert G
Rating:
5.0
Customer did not leave a comment.
Benjamin P
Rating:
5.0
I wanted to thank everyone at this location. The parking lot and all surrounding areas were clean. The waiting room was cool inviting and clean. They had a truck available for me right after I checked out. And when I was done moving, it was easy access to my storage unit And what made it even better was being able to back the van into the garage that was air-conditioned. Once again everybody was professional, and my experience was awesome.
SHAWN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Customer did not leave a comment.
misti w
|
First Impressions
Rating:
5.0
I really like renting from this location. U-Haul is their only business and they are very professional and knowledgeable.
CLYDE C
Rating:
5.0
Customer did not leave a comment.
Lori W
|
Overall Experience
Rating:
5.0
Next time try if you promise 48 hrs of use don’t try to assign the truck to someone else when it’s already assigned and the lady from the nacogdoches U-Haul needs to be either fired or be thought how to respect customers instead of being persistent and rude
JAN D
Rating:
5.0
Customer did not leave a comment.
Donald T
Rating:
3.0
We had rat/mouse pee and poop on our stuff when we went to move out. I understand that isn't entirely controlable, just a bit frustrating.
Mainly, the price was very expensive for the size of unit.
Matthew D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RICARDO V
Rating:
5.0
Clean and courteous.
Leslie J
|
Overall Experience
Rating:
4.0
Unfortunately, The trailer I rented had faulty electrical and I had to find out the hard way. I was stopped by a Mississippi Trooper and told that although the brake lights and turn signals worked, there were no marker lights or license plate lights working. I was told to stop driving until it was daylight. This cost me 8 hours on a trip to NC that I could not afford. The man who hooked up the trailer said all was good, NOT SO MUCH.
PETER H
Rating:
4.0
Customer did not leave a comment.
RAYMOND C
Rating:
5.0
Customer did not leave a comment.
Jeff E
Rating:
5.0
Customer did not leave a comment.
DANIEL F
Rating:
4.0
Customer did not leave a comment.
Tommy W
Rating:
5.0
Customer did not leave a comment.
Betsy T
Rating:
5.0
Customer did not leave a comment.
JOE N
Rating:
3.0
Customer did not leave a comment.
Jarred C
Rating:
5.0
N/A
LESLEY W
Rating:
5.0
Aiden was okay
EMILY H
Rating:
4.0
Customer did not leave a comment.
Jennifer Z
Rating:
5.0
John, the owner, was amazing. 10/10, you should get him to train that dealer up in Gilmer!! Excellent workmanship.
EJ H
Rating:
5.0
Customer did not leave a comment.
Dale K
Rating:
5.0
Customer did not leave a comment.
CHARLES G
Rating:
5.0
John is a friendly, courteous, and professional representative.
Mark G
Rating:
4.0
Customer did not leave a comment.
REBECCA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALISHA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESTER B
Rating:
5.0
Customer did not leave a comment.
LATRINA B
|
First Impressions
Rating:
1.0
Let someone rent a unit in my name that wasn't me, without my signature. Called me every time this person I didn't authorize to open an account in my name was late on a payment. Surely that isn't legal?
Amber K
|
Overall Experience
Rating:
5.0
The young man that helped me was a trooper, dealing with us. Thelma and Louise just loved him. I wish I could remember his name cause I would like to tell him that we did stop at Bucees on the way back.
TAMARA M
Rating:
5.0
The trailer was somewhat dirty & dusty. The load crew was very efficient but asked to be paid directly instead of through U-Haul. Did not pay them directly.
GARY C
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
4.0
Customer did not leave a comment.
RACHEL E
Rating:
5.0
The 15 foot truck's A/C failed after about 1 hour into a 4.5 hour drive. It was miserably hot in the cab driving. I called the 800 number and they were extremely helpful and pleasant.
To U-Hauls credit they offered me a partial refund. I am completely satisfied with the entire transaction.
RICHARD D
Rating:
5.0
Customer did not leave a comment.
LARRY H
Rating:
5.0
Customer did not leave a comment.
KATRINA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FREDERICK B
|
Overall Experience
Rating:
1.0
I’m honestly disappointed with how the return was handled. I took the truck with 1/4 tank of gas and returned it almost full. I mentioned this to the gentleman and asked if there was any way to be reimbursed. Instead of explaining U-Haul’s policy, he just said, “Well thank you very much for the extra gas, we do not reimburse for it,” with poor body language and no effort to provide a proper explanation. It felt dismissive and unprofessional.
MARTIN R
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
5.0
Customer did not leave a comment.
DOROTHY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carla b
Rating:
1.0
The staff and customer service is abysmal. They called me a theif for asking if I could cut the lock on my own unit. They lost one of my uboxes, delivery was late, had to pay for movers twice due to their scheduling conflict, and they charged me for an empty box. They lost a box and charged me for an extra at the same time. Refunded for extra box but not for inconvenience. Did not pay for movers even though their schedule is reason I had too. We were on the schedule just no one cane.
Amanda I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRYSTAL R
Rating:
1.0
I spent over 18000 on this move and was treated very poorly. My ubox was lost and I was charged for an extra that had furniture pads in it as they said to just leave a lock off and I would not be charged. Had to spend my whole ubox experience on the phone getting back refunds for over charges. The lost ubox was supposedly found and then my delivery for second wave was three days late due to my delivery being lost. Found later by schedule. Had to pay movers twice due to mess up. Was not compensated for the movers though I was told that was uhaul policy. Then was called a theif upon getting my stuff on the last day of move from uhaul storage. Not happy customer. Was treated poorly for the amount of money I spent on this move. Now of course unboxes are half off. Got a call from uhaul asking if I wanted another rental so was upset that I paid top dollar for 50% off boxes now.
AMANDA I
Rating:
4.0
Customer did not leave a comment.
Clevron T
Rating:
4.0
Turned in truck 2 days early on 1 way rental…no discount on rental…..never was explained on initial reservation….
John G
Rating:
5.0
John was very nice and helpful .
Debra J
Rating:
5.0
Your team went above and beyond! John went out of his way for us. Very nice man. You just don't get service like he gave anymore. Thank you!!
CARA H
|
First Impressions
Rating:
5.0
The part of the new facility is really nice 🙂
Tyone M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BETTY S
Rating:
5.0
Customer did not leave a comment.
charles c
|
Overall Experience
Rating:
5.0
Kristin was very friendly and helpful to explain the check in process, and John was equally so to explain the move out procedure. I appreciate them both very much.
Phil G
|
Overall Experience
Rating:
5.0
The customer service representatives at the Marshall Street facility were friendly and helpful. The store was well stocked, neat, and clean; it even smelled good.
Phil G
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Daniel F
Rating:
5.0
My sincere appreciation goes to Katie for her help! Professional, friendly and respectful of my time. Although I had not made a prior reservation, she had me back on the road with the type of trailer I needed in no time! I have used this location several times now and will definitely recommend them to anyone. Thank You!
JOSEPH A
Rating:
5.0
Nothing
CHARLES S
Rating:
5.0
Customer did not leave a comment.
IYANA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA D
Rating:
5.0
Lady at the front desk and the lady who helped hook trailer up were both knowledgeable and very helpful. Very nice to work with.
Heather T
Rating:
5.0
I rented a truck from another location in town, and had to come to this location because the first truck had the engine light on. This location cost me less and the truck was clean…unlike the other one. Great job here.
KRISTOPHER L
Rating:
5.0
Customer did not leave a comment.
AVISS J
|
First Impressions
Rating:
5.0
I don’t know. My service was great.
JOE N
Rating:
4.0
Customer did not leave a comment.
Sandy B
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Customer did not leave a comment.
JEREMY R
Rating:
5.0
Always have a great experience with everyone and I currently pick up and deliver UBoxes cross the country
STACEY S
Rating:
5.0
Customer did not leave a comment.
JANINA T
Rating:
5.0
I haven’t moved in yet, not until the 29th
STEVEN M
|
First Impressions
Rating:
4.0
Mirrors and windshield were not cleaned!
JEFFREY S
Rating:
1.0
Customer did not leave a comment.
Joshua L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy J
Rating:
4.0
Customer did not leave a comment.
William C
Rating:
4.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
JENNIFER C
Rating:
5.0
This location was perfect. Very friendly staff and the smoothest rental process I have ever had. The drop off with the app is such a great idea. I was wondering what I was going to do when my time was 7am and ya'll didn't open till 9am. Only thing would be to let the customer know that when picking up the unit, but that's no biggie just double checked the app and there was the info.
Thank you UHaul
Anthony Januario
Anthony J
Rating:
5.0
Customer did not leave a comment.
ERICA P
Rating:
5.0
After having done the entire reservation online, I had to duplicate most of the information upon arriving at the pick up location. That delayed the pick up, and made me feel uneasy about having to disclose all the information over again...such as Driver's License, and Credit Card. If it's going to be done at the pick up, why get all that at the website beforehand?
That being said, the return of the trailer was flawless and quick.
I have always found U-Haul very easy to deal with, overall, and the equipment well maintained. Plus it's nice knowing that it is a "one-stop-shop", so that if I forgot something, like a light adapter or such, it can be obtained there.
thomas w
Rating:
4.0
Customer did not leave a comment.
EVA H
Rating:
5.0
Customer did not leave a comment.
TARA M
Rating:
1.0
Was never told that my storage building would be in another building which I will not be able to use! Was told I couldn’t pay for my truck rental on line so had to make an extra trip wasted time! I will spread the word on Facebook how hard y’all made my life and it’s going to look bad considering what just happened in my families life.
Kristin B
|
Online Move In
Rating:
5.0
Everything was good
Kelly B
Rating:
5.0
Customer did not leave a comment.
CHARLESTON H
Rating:
5.0
Customer did not leave a comment.
JERRY B
Rating:
4.0
Customer did not leave a comment.
JERIMIAH J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HOUSTON B
Rating:
3.0
Very helpful, didn’t even have to get out of my vehicle.
Kobe J
Rating:
3.0
Customer did not leave a comment.
RANDY C
Rating:
5.0
I have to travel from the Avinger area to pickup a 4x9 utility trailer. It would be great if I could drop it off at the Diana Uhaul site.
BRUCE W
Rating:
5.0
Customer did not leave a comment.
CHERYL A
Rating:
4.0
Nothing. Change Nothing
CLINTON S
Rating:
5.0
Customer did not leave a comment.
SCOTT D
Rating:
5.0
Customer did not leave a comment.
Tania S
|
Overall Experience
Rating:
5.0
A very lovely and beautiful experience!
JAMES H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaune P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUMMUR V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALBERT S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lisa H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUDY F
|
First Impressions
Rating:
5.0
Amazing staff. GM is incredible.
JACOB S
|
Overall Experience
Rating:
5.0
EJ is so amazing
Elaine C
|
First Impressions
Rating:
5.0
It was a very good experience and everyone was great!!!!!!!
Kathie K
|
Overall Experience
Rating:
5.0
100 percent very very good
WENDY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESLIE B
|
First Impressions
Rating:
5.0
They were very helpful and friendly and helped me reserve a truck for that Saturday . That Sunday when I returned the truck I was very stressed and tired and everything was going wrong that day. The staff was very patient and kind to me and my kids.
AMANDA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES G
|
Overall Experience
Rating:
5.0
Very well pleased with the entire experience
Adolfo R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FREDERICK B
|
First Impressions
Rating:
5.0
I really love the staff. They were extremely kind and always worked hard to make sure I was getting the help I needed.
Jonathan B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIFFONIE O
|
First Impressions
Rating:
5.0
Easy fast convenient. Knowing my belongings are safe is the best part.
ADAN E
|
First Impressions
Rating:
5.0
Clean safe and convenient even on the third floor.
ADAN E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELRICK T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Milton C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELA E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIONNA L
|
Overall Experience
Rating:
3.0
My problem with this U-Haul location was when I paid my storage bill they still locked me out of my unit. I realized that I was late with my rent but the lock should have been removed immediately when the bill was paid, instead the lock continued on the unit 3 days after my payment. This happened TWICE!!
They sent a late payment notice also after my unit was paid. It appears to me that there is lack of communication with staff members
Tammy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATRINA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gail S
|
Overall Experience
Rating:
1.0
We had a reservation to pick up our U-Haul at 6 AM on Friday morning for 24 hour pick up. Never received the code to be able to pick up. Truck had to make a minimum of 10 phone calls Friday morning to try to secure another truck which finally happened at another location from a lady who was stationed in Canada. It put us two hours behind our moving and we loader schedule for $100 an hour per person for two people for two hours. We now had to pay them extra money to help us move because we were an hour behind schedule for when they were scheduled between seven and nine. we now were not able to start until after 8 o’clock so we had to pay the extra money because they were there waiting on us. I was told that somebody from customer support would reach out to me so I can file a complaint because I do not believe that I should have to pay full price. I also of course did not get the blankets that we had ordered and had asked when we returned the vehicle at a different location to be able to be a reimburse for those blankets which has yet to occur. I would never recommend U-Haul nor will I ever use the U-Haul again in the future I will use Budget.
LAWRENCE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICOLE D
|
First Impressions
Rating:
5.0
Everything was very satisfying
JANE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
estella r
|
First Impressions
Rating:
5.0
I was very satisfied and Thank You
JANE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALVIN G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MADISON R
|
First Impressions
Rating:
5.0
The best facility and staff hands down. 10 out 10 recommend. I do have 1 suggestion interior lights in outside units. It's always clean inside and out. Staff is friendly informative understanding and they listen.
Oahuineshian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHELSEA T
|
First Impressions
Rating:
4.0
Keep cooler than 80
Dennis W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUMMER W
|
Overall Experience
Rating:
5.0
Just awesome service
carl t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Virginia t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANODDA G
|
First Impressions
Rating:
4.0
The facility is nice but a lot of times there was furniture that had been left by other residents in the hallway. Additionally, during my time there a resident with roaches had moved in. This is in no way UHauls fault but I just wanted to recommend if you see any bugs anywhere please bomb your unit before removing items to ensure you aren’t taking home any new friends :)
HEATHER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leticia O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMY T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
APRIL B
|
Overall Experience
Rating:
5.0
They we so curious to me and I love there style they a friendly a won’t and respectful and understanding I lave it I would definitely recommend plenty of people there they would even be pleased also
patricia p
|
First Impressions
Rating:
5.0
I am happy with everything except the max temp. In climate controlled. 85 is too hot to prevent mold. Regardless of whether my circumstances change, I will need to move my things before next summer. Otherwise it is a nice facility and the employees are all great
Cindy H
|
First Impressions
Rating:
5.0
Great customer service
Torrey S
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Alison S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IESHA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wade h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Thomas G
|
Overall Experience
Rating:
3.0
The facility was fine , but I was billed on the last day of the month which is the day after I moved out. The credit card was hit before I could officially check out on that day. Tried to call multiple times to check out but ended up going in to do it. Still the last day of the month. My understanding was rent was due on the first. Which means false advertising for free one month storage with rental of truck for whatever time or distance which I was well covered ton that . Waiting on a refund. The charge was done thru corporate I assume and not through the local facility.
BRADLEY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEVONTRAY T
|
Overall Experience
Rating:
4.0
Thanks
Nita E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda S
|
Overall Experience
Rating:
5.0
Always Clean and the staff is very courteous they ever had questions. I just had to ask, and they went all the way to my experience.Great
CLIFFORD H
|
Overall Experience
Rating:
5.0
LOVE THE STAFF GREAT CUSTOMER SERVICE!!!!
ESPECIALLY THE GUY WITH THE BEARD
AMANDA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donna g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mario C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DERRICA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXIS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AAliyah R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffery B
|
First Impressions
Rating:
5.0
Truck return was easy and storage was quick and easy with friendly people.
BRADLEY E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEVONTRAY T
|
First Impressions
Rating:
5.0
Mic drop service. That's it That's all.
Felecia M
|
Overall Experience
Rating:
5.0
Staff very helpful
MARK S
|
First Impressions
Rating:
2.0
They changed my lock and didn’t inform me. Went up there on a weekend to go in my storage could not get in had me thinking I was crazy. Drove all the way over there in the heat and could not get in. Was there about an hour no one answered the call button for help. Had to find customer service number they told me my lock had been changed.. came Back that week they would not compensate me for anything. And then tried to charge me for u haul storage after I left. Trying to charge my card because they hadn’t came up to see that I had got my stuff out before the date to move.. just very unhappy with the way they handle me this go round.. previous to that it was ok..
Tonya H
|
Overall Experience
Rating:
5.0
The owner was very courteous & helpful!!!!
I was greeted with a smile & constantly felt he was truly trying to help me in explaining what type of storage I needed .
Sharona C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dana G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES R
|
First Impressions
Rating:
5.0
Kristin is so sweet and knowledgeable. This was my first time renting a storage unit and she made sure I knew everything I needed to know and explained it multiple ways to make sure I understood. My unit neighbors were friendly and the facility was very well maintained
Alayna B
|
Overall Experience
Rating:
1.0
Horrible piece of a closet. Not worth the money.
NICOLE C
|
Overall Experience
Rating:
5.0
Everyone was very courteous and helpful
ROCHELLE B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES S
|
First Impressions
Rating:
5.0
They worked around my illness because twice I was to weak to follow my nephew and they gave me extra time and that alone ment heaven to me
angela e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taquoia L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessie R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOE A
|
First Impressions
Rating:
4.0
The only issue I had was that it appears either mice or rats were in my storage but I can't rule out; I may have brought them into my unit myself.. There was minimal damage n so far I have not encountered any live or dead rodents in any of my totes or boxes or items!!! Overall I would rent from uhual again n even suggest to others looking to store their belongings in a storage to check out uhual storage!
Susan M
|
Overall Experience
Rating:
5.0
This was online.
PAM H
|
First Impressions
Rating:
5.0
John is Awesome
SANDRA B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AALIYAH S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katelyn R
|
Overall Experience
Rating:
5.0
This service is extremely excellent. It provides total comfort. The establishment is optimal, clean and adapted to the comfort of the client. It and its staff are excellent in both communication and treatment and good service.
YATAXZA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEOSHANAY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mark J
|
Overall Experience
Rating:
5.0
All of the staff was very nice and very helpful.
ROCHELLE B
|
First Impressions
Rating:
5.0
Everyone was always very nice and helpful. Thanks so much for your understand.
DON G
|
Overall Experience
Rating:
1.0
Would never use y’all again
courtney a
|
Overall Experience
Rating:
5.0
The experience was awesome and thanks
carl t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda G
|
First Impressions
Rating:
5.0
Amazing customer service.
Logan C
|
First Impressions
Rating:
5.0
Better than expected. It was exactly what I needed and more. Thank you so very much for making my stay in Longview the only good thing. It's pathetic when I say, my storage unit was the only safe place for me while here.
Uhaul was great, but it was time for me to accept defeat and leave.
JENNIFER M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tabitha O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RUBINA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joaleen R
|
Overall Experience
Rating:
5.0
Thank you.
JENNIFER M
|
First Impressions
Rating:
5.0
Although we did not move into storage unit and dropping truck was not at the right place and couldn’t get our deposit back there, we were able to get everything taken care of at main UHaul store!
Roger L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELIA S
|
Overall Experience
Rating:
5.0
Very nice people's
CORDELLE H
|
First Impressions
Rating:
5.0
The experience was good and convenient. Friendly helpful staff at this location with plenty of assorted boxes and packing materials.
RANDALL K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERYLE W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tiffany w
|
Overall Experience
Rating:
3.0
N/A
CHRISTOPHER C
|
Online Move In
Rating:
2.0
Had roaches and lost alot of items due to mold. Had insurance coverage yet it didn't coverage my sentimental items I lost.
Tiffany L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sophia f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robbie B
|
Overall Experience
Rating:
5.0
Kristin and EJay were amazing and went above and beyond!
Judy C
|
First Impressions
Rating:
5.0
Amazing service! I was greeted perfectly and treated with respect and kindness.
I’m super happy about my experience and extremely grateful to have met the staff there. They were amazingly friend and supportive.
Moving can be very hard and stressful and Kristen Garberry made it so easy and relaxing.
One problem I had is I ordered an appliance dolly but was given a regular dolly. I am hoping to get a refund for that. Thank you
Jonathan B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JARVIS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Holly F
|
Online Move In
Rating:
5.0
The staff made a horrible trip moving from out of state to Texas, into a very pleasant time using the facilities. Always pleasant and helpful to the customers! The W Marshall Ave in Longview Texas is excellent!
Sean J
|
Overall Experience
Rating:
3.0
Don't like the fact that truck wasn't checked in while I was there. Also girl was a little smart mouth
I don't believe I went 68 miles. No one verified the milage before we left nor the gas. I didn't like the experience at all. I'm a military soldier and was never asked if I could get discount and when I did they're acted like they knew absolutely nothing. Need more knowledge personnel
Gloria C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michal w
|
Overall Experience
Rating:
5.0
Great service !
KIERA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kerry H
|
Online Move In
Rating:
5.0
Yes I love renting from y'all and I just love EJ she was very helpful she's the best and very beautiful
Danny A
|
First Impressions
Rating:
5.0
Every person was friendly and professional. The woman that helped us was so personable and funny. She made my first rental experience so easy and fun! She was amazing!
Alayna B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHANNON M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle W
|
Online Move In
Rating:
5.0
They were open on New Years Eve which helped me a lot.
RANDALL K
|
First Impressions
Rating:
5.0
It made absolutely no sense to be this easy to secure a storage unit online, be provided with excellent and precise instructions on finding and entering the unit to temporarily store belongings, and to move out/cancel - also online - when it was no longer needed. I panicked initially when following the online move out instructions, including uploading photos as requested. I kept getting error messages when trying to submit. I made sure pictures were no more than I MB each, but kept changing to even smaller sizes and it would still give me error messages when trying to submit. I called the facility and explained that, and the gentleman (I hate that I did not get his name), said no problem I’ll get it canceled… and that was it! From move-in to move out, absolutely amazing!
Jacquelin J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMARA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua L
|
Online Move In
Rating:
3.0
I had to ask for my free month so I was not to happy about that
Tracy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aqmanda w
|
First Impressions
Rating:
4.0
My only negative is that my stuff came back with bugs. The staff was very good
Tianna P
|
Overall Experience
Rating:
5.0
I would definitely recommend this storage facility!
wysta E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA W
|
Overall Experience
Rating:
5.0
Very helpful and clean buildings. I was in the new one with climate control and never had any issues. Elevator was big enough to hold two couches at once.
rusty V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE J
|
First Impressions
Rating:
5.0
Mr. John is one of the most sweetest people I’ve ever met! He is always so sweet to all of his customers.
SHALADRIAN O
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful. Storage facility was great!
TERRI S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela W
|
Overall Experience
Rating:
5.0
My entire experience was helpful and pleasant. No regrets or complaints-which says a lot because I can be quite critical at times when I am not receiving the quality of service I expect when I am paying for it and not receiving it.
Thank you.
James C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryanah C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHAKARIAH F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CRYSTAL B
|
Overall Experience
Rating:
4.0
The only thing I did not like is that I had originally planned to move into a ground unit but it has to switch to second floor
KIMBERLY D
|
First Impressions
Rating:
3.0
The only complaint is that you get someone to lease from you for a year and then you start raising the prices of the storage building. I did not leave because I needed to, it just got cheaper to move somewhere else for a couple of years before they start playing the pricing game. I'm not one just to stay because my stuff is already there. I left because pricing is cheaper down the street.
Jeffery M
|
Overall Experience
Rating:
2.0
The initial terms and agreement of the contract “including when I could access my storage and couldn’t access it” was lied to and on the offfset amount of how much money I had to spend to get it. I was told I could have 25/7 access and was lied and told I could not so I ended up having to stay over night after spending $600 to rent a vehicle to come get it just to find out that I had to stay the night and also had ants in all of my belongings
NOLAN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IESHA J
|
First Impressions
Rating:
4.0
Thank you!
Tenesa T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wanda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valencia D
|
Overall Experience
Rating:
5.0
Thank you so much! I will consider uhaul storage in the future for additional needs! I loved the climate control and it made moving in and out so much easier along with the ready to use dollys! Thank you!
STEPHANIE E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darius T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Don J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CherrylJoy T
|
First Impressions
Rating:
5.0
Good place
Thurmond W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abraham L
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Autumn J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
shaquette p
|
First Impressions
Rating:
5.0
Excellent and very informative assistants
ROBERT M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shavoshia C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
EDUARDO A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jammie M
|
Overall Experience
Rating:
5.0
Very Caring and Professional.
Marty M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diara M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rhonda d
|
Overall Experience
Rating:
5.0
Much improvement in rental office & service.
Peggy C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DOMINIQUE J
|
First Impressions
Rating:
5.0
Every person we dealt with at this Location was very helpful. Would definitely recommend to others.
dwaine h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rad R
|
First Impressions
Rating:
1.0
First time using Uhaul storage and my bed was completely ruined…my mattress and bed rails some how was damaged while in storage room with mold and it was brand new. No one has reached out on a resolution because I did not have insurance on my storage unit. However I was assured when I rented the unit that I shouldn’t have any worries as this was a brand new set of storage units and they were climate controlled and the unit I rented was inside. I will NEVER purchase another unit with Uhaul. I’ve moved several times over the years and I always use Secure self storage and I have NEVER had any issues with my property being damaged and the units I normally rent are outside!
NADIA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathie K
|
First Impressions
Rating:
3.0
Seemed hot and humid in the units
TANYA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Siquana b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERNON C
|
First Impressions
Rating:
5.0
Top notch customer service
Nathan B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOUGLAS F
|
Overall Experience
Rating:
4.0
Storage about as good as it gets...
Herman A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dwaine h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Siquana b
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
thelma d
|
Overall Experience
Rating:
5.0
Facility very clean and well maintained
harlo f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jammie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRIAN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ciera R
|
First Impressions
Rating:
5.0
Service Good
Billy S
|
First Impressions
Rating:
3.0
They were not clear upon what building it was located in I had to go back to the office 2 times asking what building it was and then when I find the building I couldn't get in it because I wasn't instructed I had to check in and wasn't told there was a check in box I had to go back over to the office and a guy working there finally volunteered to come show me how to get in. I finally get in the building and my storage unit is all the way across the building and I have to unload outside one side of the building and carry it all the way to the other size of a football long field building. I requested a drive up storage because I have the biggest one there is and that is a lot to carry. The building is very nice and cool and even has a bathroom which was very nice but the lady at the front desk was not nice not courteous not helpful and should think about a job outside of customer service and in my opinion she is a bad choice for the representation of the uhaul company cause I would not recommend this location to anyone because of her.
Hope R
|
Online Move In
Rating:
5.0
This location was fantastic and the employee's here are exemplary
Darlene L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NADIA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene L
|
First Impressions
Rating:
5.0
Knowledgeable staff. Worked as a team. Polite professional.
DAVID R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jettia B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carmyn D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristy B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sandra W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERRENCE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ednis g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Denzel O
|
First Impressions
Rating:
5.0
Great service !
Lari P
|
First Impressions
Rating:
5.0
I had a storage unit for 12 years at your store on W Marshall Ave, Longview, TX, and during that time I lived in Guatemala and California and Arizona. My payment was set up as auto pay and what little contact I had with the store was handled satisfactorily. I finally had a chance for someone else to move the very important stuff, to me anyhow, but I wad still in California. But the manager, Kristen Gadberry and her staff helped me get the job done. From letting me know about needing a locksmith, the keys were lost in Guatemala over 10 years ago, and what needs to be done with the few things left in the unit. The lady, or ladies that answered the phone were friendly, helpful, and efficient. Just like what 'Good Customer Service' should be. This ended out 12 year relationship on a very positive note.
Thank You
Penny Acrey. Unit # 1054
apenny55555@gmail.com
PENNY A
|
Overall Experience
Rating:
5.0
Quick easy and to the point!! Would recommend to anyone in need
William B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NAKIA M
|
Overall Experience
Rating:
5.0
Staff was personable, professional and helpful. The young man who assisted me went out of his way to accommodate me (a senior citizen).
James C
|
First Impressions
Rating:
5.0
The staff were wonderful and calming to have after a long frustrating trip!
Sean J
|
First Impressions
Rating:
1.0
I was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .
Traci C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shana B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Janet B
|
First Impressions
Rating:
5.0
I wish pro-rated prices were allowed when unforseen, verifiable issues arise.
Michele W
|
First Impressions
Rating:
5.0
Every one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless🙏🙏🤗🤗
Penny B
|
Overall Experience
Rating:
5.0
She was very nice to me and my husband
sharon c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mike a
|
First Impressions
Rating:
3.0
The online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won’t be mislead.
Dayanna R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
DAVID A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tori W
|
First Impressions
Rating:
5.0
Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE N
|
Overall Experience
Rating:
3.0
I was disappointed because I was there only a week and couldn’t get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole D
|
Overall Experience
Rating:
5.0
Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron D
|
Overall Experience
Rating:
5.0
Best uhaul place I know of.facility and people were great..
RODNEY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda J
|
Online Move In
Rating:
5.0
My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin J
|
First Impressions
Rating:
3.0
With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA V
|
Overall Experience
Rating:
5.0
Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON B
|
Overall Experience
Rating:
1.0
Items were stolen and I was told I was at fault
KIRA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sheri D
|
First Impressions
Rating:
3.0
Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
Gerald C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barbara t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Desiree S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PAMELA V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEPHANIE J
|
Overall Experience
Rating:
5.0
Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
REGINA V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaderic R
|
Overall Experience
Rating:
5.0
They were very helpful and always polite
Larissa R
|
Overall Experience
Rating:
5.0
I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VINCENT B
|
Online Move In
Rating:
5.0
All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you.
Thanks for all your help
June Crane
June c
|
Overall Experience
Rating:
5.0
Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHANTELLE K
|
Overall Experience
Rating:
5.0
Excellent customer service all around the board with this location. Staff members very helpful.
SONDRA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
keeton j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elisha R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBYN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SOGUNDA S
|
Overall Experience
Rating:
5.0
I had a great experience.
John D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUDY T
|
First Impressions
Rating:
5.0
Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H
|
Overall Experience
Rating:
5.0
It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K
|
Overall Experience
Rating:
5.0
Thank you
Nicholas S
|
Overall Experience
Rating:
5.0
The ladies in the morning are the greatest
RONALD J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tluang L
|
First Impressions
Rating:
5.0
Great experience
Becky W
|
First Impressions
Rating:
5.0
Great new uhaul
Alexis M
|
First Impressions
Rating:
5.0
Very well organized
michael w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shirley U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Devin H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
WILLIAM P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernard B
|
First Impressions
Rating:
4.0
they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J
|
Online Move In
Rating:
2.0
...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W
|
Overall Experience
Rating:
5.0
Great people and great place
RODNEY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer G
|
First Impressions
Rating:
5.0
Very helpful and fast
Kimberly G
|
First Impressions
Rating:
3.0
I was given a smaller storage unit for the size of truck I needed.
I had to go to another storage unit
But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael A
|
Overall Experience
Rating:
5.0
It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STACEY S
|
First Impressions
Rating:
3.0
I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael G
|
Overall Experience
Rating:
5.0
Everyone was helpful with a great attitude!
Joseph C
|
Overall Experience
Rating:
5.0
I was a pleasure doing business with Kristin Gadberry and the staff.
Good job Kristin.........
randy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry S
|
First Impressions
Rating:
5.0
Great experience..
Joseph C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jose e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claude S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jasmine t
|
Overall Experience
Rating:
5.0
The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S
|
Overall Experience
Rating:
2.0
There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S
|
Overall Experience
Rating:
5.0
everyone was so nice
Iesha S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERICA M
|
Overall Experience
Rating:
3.0
To Long for proper info.too expenses no discounts all
Tracy J
|
First Impressions
Rating:
5.0
Everyone did a great job. Clean!!
Jerry J
|
Overall Experience
Rating:
5.0
Brittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S
|
First Impressions
Rating:
5.0
The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w
|
First Impressions
Rating:
3.0
The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R
|
Overall Experience
Rating:
3.0
We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R
|
First Impressions
Rating:
5.0
Na
Theresa J
|
Overall Experience
Rating:
4.0
Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P
|
Overall Experience
Rating:
4.0
Slow, very slow
Christine G
|
Overall Experience
Rating:
4.0
I'm pleased and satisfied this location has provided for me every time
Anderus B
|
Overall Experience
Rating:
4.0
Nice and clean but under staffed
Anderus B
|
First Impressions
Rating:
3.0
...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W
|
First Impressions
Rating:
3.0
The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.
Joshuah S
|
Overall Experience
Rating:
1.0
This has been the worst experience I have ever had with a company's customer service.
My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h
|
Overall Experience
Rating:
5.0
I will recommend this facility to family & friends
lacedra j
|
Overall Experience
Rating:
5.0
Spacious
Mohammad A
|
Overall Experience
Rating:
5.0
Good
JEFF S
|
First Impressions
Rating:
5.0
Employees were very nice and helpful!
Lasca P
|
First Impressions
Rating:
5.0
Helpful staff and great services! Would highly recommend this U-Haul location.
Morgan M
|
Overall Experience
Rating:
4.0
Caleb was great
Teron S
|
Overall Experience
Rating:
5.0
Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B
|
Overall Experience
Rating:
5.0
Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE S
|
Overall Experience
Rating:
5.0
Mr. David Graham is a jewel. Very personable and hands on.
TIM M
|
Overall Experience
Rating:
4.0
My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
