Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You need to be able to talk to a local representative when u call in and the wait time is ridiculous I was on hold for 20 minutes
CURTIS T.
Rating:
5.0
Customer did not leave a comment.
BRANDON J.
Rating:
5.0
Customer did not leave a comment.
COLEEN M.
Rating:
5.0
Customer did not leave a comment.
SOGUNDA S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACK P.
Rating:
5.0
It totally blew my mind that it cost me $1000 to move from East Texas to the panhandle of Florida. That was just for a 15 foot truck rental, tow dolly, and gas. So, you could make the rental price a little more reasonable.
Denise S.
Rating:
5.0
Customer did not leave a comment.
RAFE D.
Rating:
5.0
Nothing Great customer service ðŸ‘ðŸ‘😘 😘
Keitha S.
Rating:
4.0
Customer did not leave a comment.
KALLI V.
Rating:
4.0
Customer did not leave a comment.
NAOMI O.
Rating:
5.0
Customer did not leave a comment.
STEPHEN W.
Rating:
5.0
Customer did not leave a comment.
Regina J.
Rating:
5.0
Customer did not leave a comment.
REBECCA G.
Rating:
5.0
Customer did not leave a comment.
MARVIE C.
Rating:
5.0
Customer did not leave a comment.
DANISHA G.
Rating:
4.0
Customer did not leave a comment.
KENT M.
Rating:
5.0
Customer did not leave a comment.
JAMES M.
Rating:
5.0
Customer did not leave a comment.
Thomas S.
Rating:
4.0
Customer did not leave a comment.
ROBERT F.
Rating:
5.0
I highly recommend 410 W Marshall!!!! This was my most frustrated move of my 42 years. I think the guy saw it on my face and really helped me calm down. I can't remember his name but I thank him so very much!!!! Even the mechanic guy saw my struggle and helped me outside they were both a blessing!!! Give them both a raise!!!!!!!!
Valinda B.
Rating:
5.0
Customer did not leave a comment.
Julie C.
Rating:
1.0
Service was horrible
Carolyn D.
Rating:
5.0
Very clean everyone was very professional and courteous
LAMAR M.
Rating:
1.0
I told them my route and then got charged an extra 250. Your failure to listen is not my fault and I want a refund I was also charged twice for an auto transport, the wheel straps I paid for are destroyed by your employee and I want a refund.
John M.
Rating:
5.0
Customer did not leave a comment.
NOAH R.
Rating:
5.0
Customer did not leave a comment.
DARIEN D.
Rating:
4.0
Customer did not leave a comment.
MELANIE E.
Rating:
5.0
Customer did not leave a comment.
PAUL T.
Rating:
5.0
Customer did not leave a comment.
JUDY T.
Rating:
1.0
When someone reserves something online please make sure it's available. This is the whole reason for reservations. Then the ramp was so hard to put up and down. The employee that helped me do the return said funny story. When you are sore, tired, and hungry you don't want to hear something like that. I played hell to get the ramp in and out at both places. If the truck wasn't in good working order they should have gave me a different truck. Not so happy at all.
CATHERINE B.
Rating:
5.0
I had a great experience.
John D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles R.
Rating:
5.0
Customer did not leave a comment.
Paul C.
Rating:
5.0
Customer did not leave a comment.
JUDY T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORDAN ADAMS L.
Rating:
1.0
I didn't order a u-haul i live in wichita falls texas
MARY-CANDACE D.
Rating:
5.0
Fill the truck completely up before renting.
BRIAN S.
Rating:
5.0
Customer did not leave a comment.
JASON B.
Rating:
2.0
Customer did not leave a comment.
Patti F.
Rating:
5.0
Customer did not leave a comment.
ALBERT MATTHEW S.
Rating:
5.0
Customer did not leave a comment.
JAY H.
Rating:
5.0
Customer did not leave a comment.
Evan D.
Rating:
5.0
Customer did not leave a comment.
Joel W.
Rating:
1.0
I was directed to pull into a return lane and stay in the truck. A man came out talking on his speaker phone, it was a personal call, and walked around the truck to inspect I'm assuming. He told me I was good to go and offered no paperwork. So today I received an email from uhaul letting me know of an additional $125 charge because I had I the truck two extra days. After a 40 minute wait I spoke to someone to find out they never checked me in on the day I returned the truck. Not happy!
Amanda G.
Rating:
5.0
Customer did not leave a comment.
DELANNA H.
Rating:
5.0
excellent Service and team, the totally pleasant experience. We will see again
Josibias Q.
Rating:
5.0
Customer did not leave a comment.
BENJAMIN H.
Rating:
5.0
Customer did not leave a comment.
Aaron S.
Rating:
5.0
Customer did not leave a comment.
John K.
Rating:
5.0
GREAT SERVICE
MICHAEL K.
Rating:
5.0
Customer did not leave a comment.
Michele L.
Rating:
5.0
Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H.
|
Overall Experience
Rating:
5.0
It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K.
|
Overall Experience
Rating:
5.0
Nothing much. I was in and out pretty fast.
Earl S.
Rating:
5.0
All the staff was very attentive, friendly and helpful. Keep up the good work.
CHARLES W.
Rating:
5.0
Customer did not leave a comment.
ASHTON A.
Rating:
5.0
This place is run very well with excellent customer service!
BENJAMIN S.
Rating:
5.0
Customer did not leave a comment.
Celia E.
Rating:
5.0
Thank you
Nicholas S.
|
Overall Experience
Rating:
3.0
Tell customer about free storage! I paid for storage and when I went to return truck asked if I wanted a free month! Wow
CAROL H.
Rating:
5.0
Customer did not leave a comment.
RANDELL M.
Rating:
5.0
The whole experience went flawlessly
TYE A.
Rating:
5.0
Customer did not leave a comment.
JOHN N.
Rating:
5.0
Customer did not leave a comment.
LISA DEANNE L.
Rating:
5.0
Customer did not leave a comment.
Charles R.
Rating:
5.0
The staff here were amazing! They went above and beyond to help me. I will definitely be a repeat customer.
JONRAEL J.
Rating:
5.0
Customer did not leave a comment.
JENNIFER S.
Rating:
3.0
Charged me a lot more that I originally paid.
AALIYAH R.
Rating:
5.0
Customer did not leave a comment.
coleen M.
Rating:
5.0
Customer did not leave a comment.
Tony H.
Rating:
5.0
Customer did not leave a comment.
JANICE G.
Rating:
4.0
Require no smoking in trucks.
MICHAEL H.
Rating:
4.0
Required no smoking in trucks
MICHAEL H.
Rating:
5.0
The customer service was excellent, The attendants was very helpful and courteous. For me it was a great experience during Picking up the trailer and returning the trailer.
Finney A.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
The ladies in the morning are the greatest
RONALD J.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carol W.
Rating:
4.0
Customer did not leave a comment.
ROBERTA P.
Rating:
5.0
At the Longview location, Kristin was quite friendly and helpful.
William C.
Rating:
5.0
Customer did not leave a comment.
SHEILA B.
Rating:
4.0
Customer did not leave a comment.
ROSEMARY H.
Rating:
5.0
Customer did not leave a comment.
RODGER K.
Rating:
3.0
We ordered blankets and didn't get any, we were told that they were out when we returned the truck. Credited for all but one blanket called said they would refund that $5.00 charge which she. I have a receipt showing a $5.00 credit but I was billed &180. Instead of $175.
STEPHEN T.
Rating:
5.0
Customer did not leave a comment.
Tluang L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EUGENE S.
Rating:
5.0
Customer did not leave a comment.
NANCY B.
Rating:
5.0
I was about to be put off Uhaul for good until I reached this location. It was big and well organized and laid out like an international airport compared to the 'bush site' small operations that dominate my city. I was met IN THE DRIVEWAY!. Employee was SO nice and helpful. Except to help unhitch the heavy trailer, I never had to leave my vehicle. Wish I'd gone inside. They probably had a VIP lounge, ha. They had a good supply of everything. Too bad it was at my terminal end.
DAVID C.
Rating:
4.0
The early person was super helpful
The even if ng person had me wait
And didn't recognize me
But both were ok
Terrell E.
Rating:
5.0
Customer did not leave a comment.
LINDA A.
Rating:
5.0
Customer did not leave a comment.
Jason S.
Rating:
5.0
This location is operated in the highest professional manner.
EUGENE S.
Rating:
5.0
Kristin and her team were fabulous! Super friendly and easy to work with. Highly recommend
Jim G.
Rating:
5.0
Great experience
Becky W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW B.
Rating:
5.0
The transmission was slipping in the truck massively, causing it to barely move
Scottie R.
Rating:
5.0
The truck I got was clean but the front end was in horrible shape. The front end was out of alignment and/or the tires out of balance. At highway speeds it was so bad that you could not see out of the mirrors because of the vibration.I had to turn the wheel probably 20 degrees to the right to keep from varying left. The uneven wear on the front tires is a dead giveaway which makes the truck pretty unsafe.
JONATHAN K.
Rating:
5.0
Customer did not leave a comment.
Kendra M.
Rating:
4.0
Customer did not leave a comment.
CHRISTINE J.
Rating:
5.0
Excellent service and though I sought a larger trailer the one I got was the little one that could.
Mario O.
Rating:
5.0
Customer did not leave a comment.
JASMINE M.
Rating:
5.0
Customer did not leave a comment.
LEWIS K.
Rating:
5.0
My $100.00 deposit has not been added back to my account.
CHERYL S.
Rating:
5.0
Everytime I come in for my rentals they take good care of me!!
VATINA H.
Rating:
5.0
I pulled up with my rental trailer and the guy was was unhooking it before I even got out of my truck. He was super friendly, super efficient, and just exceeded my expectations. If you were to make a commercial about the ultimate experience with U-Haul, this would've been it.
STEVEN C.
Rating:
5.0
Customer did not leave a comment.
Jan R.
Rating:
4.0
Customer did not leave a comment.
Amy W.
Rating:
5.0
Customer did not leave a comment.
YOLANDA S.
Rating:
5.0
Great new uhaul
Alexis M.
|
First Impressions
Rating:
5.0
Very well organized
michael w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shirley U.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Devin H.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
WILLIAM P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernard B.
|
First Impressions
Rating:
4.0
they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J.
|
Online Move In
Rating:
2.0
...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W.
|
Overall Experience
Rating:
5.0
Great people and great place
RODNEY W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer G.
|
First Impressions
Rating:
5.0
Very helpful and fast
Kimberly G.
|
First Impressions
Rating:
3.0
I was given a smaller storage unit for the size of truck I needed.
I had to go to another storage unit
But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael A.
|
Overall Experience
Rating:
5.0
It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STACEY S.
|
First Impressions
Rating:
3.0
I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael G.
|
Overall Experience
Rating:
5.0
Everyone was helpful with a great attitude!
Joseph C.
|
Overall Experience
Rating:
5.0
I was a pleasure doing business with Kristin Gadberry and the staff.
Good job Kristin.........
randy s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry S.
|
First Impressions
Rating:
5.0
Great experience..
Joseph C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jose e.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claude S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jasmine t.
|
Overall Experience
Rating:
5.0
The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S.
|
Overall Experience
Rating:
2.0
There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S.
|
Overall Experience
Rating:
5.0
everyone was so nice
Iesha S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERICA M.
|
Overall Experience
Rating:
3.0
To Long for proper info.too expenses no discounts all
Tracy J.
|
First Impressions
Rating:
5.0
Everyone did a great job. Clean!!
jerry C.
|
Overall Experience
Rating:
5.0
Brittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S.
|
First Impressions
Rating:
5.0
The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w.
|
First Impressions
Rating:
3.0
The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R.
|
Overall Experience
Rating:
3.0
We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R.
|
First Impressions
Rating:
5.0
Na
Theresa J.
|
Overall Experience
Rating:
4.0
Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P.
|
Overall Experience
Rating:
4.0
Slow, very slow
Christine G.
|
Overall Experience
Rating:
4.0
I'm pleased and satisfied this location has provided for me every time
Anderus B.
|
Overall Experience
Rating:
4.0
Nice and clean but under staffed
Anderus B.
|
First Impressions
Rating:
3.0
...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W.
|
First Impressions
Rating:
3.0
The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.
Joshuah S.
|
Overall Experience
Rating:
1.0
This has been the worst experience I have ever had with a company's customer service.
My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h.
|
Overall Experience
Rating:
5.0
I will recommend this facility to family & friends
lacedra j.
|
Overall Experience
Rating:
5.0
Spacious
Mohammad A.
|
Overall Experience
Rating:
5.0
Good
JEFF S.
|
First Impressions
Rating:
5.0
Employees were very nice and helpful!
Lasca P.
|
First Impressions
Rating:
5.0
Helpful staff and great services! Would highly recommend this U-Haul location.
Morgan M.
|
Overall Experience
Rating:
4.0
Caleb was great
Teron S.
|
Overall Experience
Rating:
5.0
Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B.
|
Overall Experience
Rating:
5.0
Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
