Customer Reviews for U-Haul Moving & Storage of Longview

4,639 reviews

410 W Marshall Ave   Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

(903) 757-3436

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(903) 757-3436

410 W Marshall Ave
Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

rented a trailer to haul a car from a few hundred miles away, trailer pulled excellent. dealer hooked trailer up and unhooked when I returned. Great experience.

Shane N. 
Rating:
5.0

Customer did not leave a comment.

Maureen S. 
Rating:
4.0

Need to keep a customer service rep in the office at all times. Had to wait about 15 minutes for someone to show up to complete the paper work.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Deann M. 
Rating:
5.0

Easiest Uhaul drop off I've ever had. Staff was very friendly and helpful.

Joseph S. 
Rating:
5.0

Second time in two months to use this location. My experience has been outstanding both times, with efficient, friendly check-out and smooth, issue-free check-in. Zero issues and highly recommended.

James M. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Less long lines, should be computer instead of a person there. Waiting lines over 10 minutes at least.

Tennile T. 
Rating:
5.0

Customer did not leave a comment.

Andres Z. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

Ronda B. 
Rating:
4.0

Customer did not leave a comment.

Herlinda S. 
Rating:
5.0

Customer did not leave a comment.

Toby C. 
Rating:
5.0

Very helpful

TERESA B. 
Rating:
2.0

The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation.

LANCE W. 
Rating:
5.0

Great people and fast in and out every time

STACEY S. 
Rating:
5.0

The young man was extremely helpful while also attending to two other customers.

Jose R. 
Rating:
4.0

Customer did not leave a comment.

Elya W. 
Rating:
1.0

Preparing and up keeping of equipment

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Arlie S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Returning equipment outside personnel should be more professional and polite.

Giovanni C. 
Rating:
3.0

Customer did not leave a comment.

Jamarcus C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Very efficient and friendly staff.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

John Patrick R. 
Rating:
5.0

Good jobs

Philip B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Nykia A. 
Rating:
5.0

Agents that checked me in and rented me equipment as well as received equipment upon return were very courteous and helpful.

JeremyS A. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Keep doing the same; Busby was great - very professional and friendly during pickup of rental. First experience, will return. Thank you

Richard W. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very friendly and took possession quickly. No waiting.

Carol B. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

rocky G. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Caleb D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
5.0

Service was wonderful.

Brent O. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Nothing, all was good.

Bennett S. 
Rating:
4.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Mrs Dot and the other lady (sorry I didn't catch her name) were friendly and helpful, as always.

Dylan W. 
Rating:
4.0

Maybe appointments to bring equipment back.

William E. 
Rating:
2.0

I rented a 26' truck for 2 days to move. The move was completed 24 hours ahead of schedule. I returned the truck a day early but I am still being charged for the 2nd day even though you have possession of the truck. You charged me for a truck that YOU have. I feel that I should be refunded for the day I DIDN'T HAVE THE TRUCK. THAT IS CALLED THEFT AND YOU COMMITTED IT. I WILL INFORM EVERYBODY I KNOW ABOUT HOW UNDERHANDED AND CROOKED U-HAUL IS.

CURTIS D. 
Rating:
5.0

Customer did not leave a comment.

Simone T. 
Rating:
4.0

The beginning mileage was off again, but it was noted.

Karl B. 
Rating:
5.0

The staff were excellent.

Finney A. 
Rating:
5.0

Nothing

cleo F. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

They were great, I had a little problem with my Pigtail… they helped me with it. And got me on the road. Thanks!!

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
3.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Very polite and very helpful to get us on the road with there equipment.

Ted K. 
Rating:
5.0

Customer did not leave a comment.

Blaise B. 
Rating:
4.0

I could not return the trailer to this location due to internet issues.

TMichael S. 
Rating:
5.0

Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),

RONNIE N.  |  Overall Experience 
Rating:
5.0

Great people to deal with.

Gary C. 
Rating:
3.0

I used the U-Haul app to get my rental truck before the store opened. Unfortunately it did not work. The app, and on-line "Pick Up my Truck" did not work. When I asked an emplyee that arrived early about it, they said, "That app caused more headaches and rarely works; you'll have to wait until 7am when the store opens to get your truck." I waited an additional 45 minutes for the store to open for the truck. I had to back the truck out of the lot between several storage unit buildings. This was not a problem for me, but it might have caused others added stress backing the truck out.

Darrell A. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

Customer service was great made it so easy and fast in and out great job U-Haul

LACRESIA G. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA T. 
Rating:
1.0

Using UHaul was the worst service experience ever. First I tried to pick up my 24/7 truck rental at 8am and then at 7:40 I get to there to get my rental and the website says I can't get it until 10am! I call U-Haul and they set me up at Marshall location confirming they have a 26 foot truck, I get there and they only have a 20 foot truck. Worst experience ever. I'll never use U-Haul again. Definitely using Budget next time

Jerson H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

All was very kind highly professional and yes I would recommend your company to others. I wished I've known about the storage area I've rented one of them all in the same place. But I was very pleased.

Marth A. 
Rating:
1.0

Was promised a "brand new truck" but I was given a truck with a dying transmission and electrical issues.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

jason T. 
Rating:
4.0

I have used them before and they are very willing to help. This time the truck was dirty. No big deal because I was going to be traveling.

Katherine S. 
Rating:
5.0

None

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
3.0

Charged me $345 for extra miles, but refunded when I pointed out how ridiculous that was.

James H. 
Rating:
4.0

Customer did not leave a comment.

Zackary S. 
Rating:
5.0

Truck was ready, as scheduled. The young lady who provided service was very cordial and efficient. I was checked in and driving out in less than 15 minutes. Return process was easy and well-done via the web, especially as I turned it in after 1 am. Overall excellent experience.

James M. 
Rating:
5.0

probably more people working, but those who were working did a great job

curt F. 
Rating:
5.0

Customer did not leave a comment.

Shaun B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Everyone who works at the U-Haul are so friendly and helpful! It's always an easy and great experience every time.

Flecia D. 
Rating:
5.0

Great staff

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Great Experience!

Pamela H. 
Rating:
5.0

A picture of the truck so the customer can do a walk around the truck and mark the dents and scraps on the truck and make sure the inside is wipe down real good especially the cup holders. Thank you

Arizona A. 
Rating:
5.0

Customer did not leave a comment.

Shaune P. 
Rating:
5.0

Customer did not leave a comment.

LMFA D. 
Rating:
3.0

Customer did not leave a comment.

EARL B. 
Rating:
4.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

stella B. 
Rating:
3.0

I was disappointed because I was there only a week and couldn’t get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer

Nicole D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karbohn M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The older man there was so very nice .thank you

ASHLeY A. 
Rating:
1.0

You could try honesty. Your representative stated that the tank was full. It was about 3/4 full. The mileage on the paperwork said 15911. The odometer said 15944. The manager adjusted the mileage charge when I protested, but did NOT refund or coupon for the $25 I spent for 6 miles. “Company policy” wouldn't allow it. Yes, I should have checked the panel before I got 1/4 mile down the road. And your people should be honest. I WILL NOT BE BACK!

JOHN H. 
Rating:
1.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Attendants were very friendly and knowledgeable.

Charles B. 
Rating:
5.0

Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.

Jeannetta M.  |  Overall Experience 
Rating:
5.0

Always on their game

Chuck W. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

Aaron D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda D. 
Rating:
5.0

Best uhaul place I know of.facility and people were great..

RODNEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda J.  |  Online Move In 
Rating:
5.0

My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry

Kevin J.  |  First Impressions 
Rating:
3.0

With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).

ITZA V.  |  Overall Experience 
Rating:
5.0

Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.

SOLOMON B.  |  Overall Experience 
Rating:
1.0

Items were stolen and I was told I was at fault

LaDarrius C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheri D.  |  First Impressions 
Rating:
3.0

Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job

gerald c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE J.  |  Overall Experience 
Rating:
5.0

Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.

RONNIE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGINA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaderic R.  |  Overall Experience 
Rating:
5.0

They were very helpful and always polite

Larissa R.  |  Overall Experience 
Rating:
5.0

I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place

Wayne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT B.  |  Online Move In 
Rating:
5.0

All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane

June c.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.

sarah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE K.  |  Overall Experience 
Rating:
5.0

Excellent customer service all around the board with this location. Staff members very helpful.

SONDRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keeton j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBYN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOGUNDA S.  |  Overall Experience 
Rating:
5.0

I had a great experience.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY T.  |  First Impressions 
Rating:
5.0

Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch

RICHARD H.  |  Overall Experience 
Rating:
5.0

It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks

RODGER K.  |  Overall Experience 
Rating:
5.0

Thank you

Nicholas S.  |  Overall Experience 
Rating:
5.0

The ladies in the morning are the greatest

RONALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tluang L.  |  First Impressions 
Rating:
5.0

Great experience

Becky W.  |  First Impressions 
Rating:
5.0

Great new uhaul

Alexis M.  |  First Impressions 
Rating:
5.0

Very well organized

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shirley U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard B.  |  First Impressions 
Rating:
4.0

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

Richard J.  |  Online Move In 
Rating:
2.0

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

LaMonte W.  |  Overall Experience 
Rating:
5.0

Great people and great place

RODNEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  First Impressions 
Rating:
5.0

Very helpful and fast

Kimberly G.  |  First Impressions 
Rating:
3.0

I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!

DEBORAH MICHELLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.

ZETTA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACEY S.  |  First Impressions 
Rating:
3.0

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Sarah B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Everyone was helpful with a great attitude!

Joseph C.  |  Overall Experience 
Rating:
5.0

I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........

randy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
5.0

Great experience..

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasmine t.  |  Overall Experience 
Rating:
5.0

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

Iesha S.  |  Overall Experience 
Rating:
2.0

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

Tonika S.  |  Overall Experience 
Rating:
5.0

everyone was so nice

Iesha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA M.  |  Overall Experience 
Rating:
3.0

To Long for proper info.too expenses no discounts all

Tracy J.  |  First Impressions 
Rating:
5.0

Everyone did a great job. Clean!!

jerry C.  |  Overall Experience 
Rating:
5.0

Brittany was friendly and outstanding! I'm guessing she's your best employee!

Nicholas S.  |  First Impressions 
Rating:
5.0

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

christie w.  |  First Impressions 
Rating:
3.0

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

Megan R.  |  Overall Experience 
Rating:
3.0

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Megan R.  |  First Impressions 
Rating:
5.0

Na

Theresa J.  |  Overall Experience 
Rating:
4.0

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

CYNTHIA P.  |  Overall Experience 
Rating:
4.0

Slow, very slow

Christine G.  |  Overall Experience 
Rating:
4.0

I'm pleased and satisfied this location has provided for me every time

Anderus B.  |  Overall Experience 
Rating:
4.0

Nice and clean but under staffed

Anderus B.  |  First Impressions 
Rating:
3.0

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

LaMonte W.  |  First Impressions 
Rating:
3.0

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

Joshuah S.  |  Overall Experience 
Rating:
1.0

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

kayla h.  |  Overall Experience 
Rating:
5.0

I will recommend this facility to family & friends

lacedra j.  |  Overall Experience 
Rating:
5.0

Spacious

Mohammad A.  |  Overall Experience 
Rating:
5.0

Good

JEFF S.  |  First Impressions 
Rating:
5.0

Employees were very nice and helpful!

Lasca P.  |  First Impressions 
Rating:
5.0

Helpful staff and great services! Would highly recommend this U-Haul location.

Morgan M.  |  Overall Experience 
Rating:
4.0

Caleb was great

Teron S.  |  Overall Experience 
Rating:
5.0

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Anderus B.  |  Overall Experience 
Rating:
5.0

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

GEORGE S.  |  Overall Experience 
Rating:
5.0

Mr. David Graham is a jewel. Very personable and hands on.

TIM M.  |  Overall Experience 
Rating:
4.0

My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.

CLARA L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top