Great experience and I got a month free!
AARON S. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Longwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding in every way!!
Chris W. | Overall ExperienceOnly issue was the lack of having a moving dolly, even though it appeared I had ordered one in the online reservation site. People in the office were very helpful and nice to work with.
Doug K.This truck needs a tuneup or maintenance. It was the worst riding vehicle I've ever rented.
Colleen S.Everything was great!
Jean V.I rented two dollys. When I got to the location I was told they were not available. I drove the truck on the return trip. If I had know from the beginning how bad the steering was, I would have never accepted the rental. It was not safe to be on the road.
Bernard P.Nothing. Everything was perfect. Checking in and out was easy. The van was clean and ready. The staff was perfect.
Yolanda T.Everything went great from check-in to check-out. Thank you!
Scott L.The clerk was outstanding. No issues with him. Our issue was that we reserved an appliance dolly and expected to have it available when we picked up the truck. The clerk told us that though the reservation was accepted, they had no dollies available. Now we had to go around and try to find a dolly on a Saturday which was cutting into our reservation time. We did not load all we had just to go ahead and bring the truck back early. We never found a dolly so we had to lift heavy appliances onto a truck with no ramp. This was unacceptable and if it was not for the clerk, I would call it a horrible experience. In fairness, I had done business with this location in the past with no issues but to find out at the last minute no dollies were available was very frustrating to have to load everything without a dolly.
Terri Z.You can offer a Military Discount
David C.The staff was friendly and helpful, and the location was fine. However the truck was very old, and stalled out on me once while on the road.
Robert K.While the employees were helpful and tried their best, they unit we reserved wasn't available. Everything about our experience with U-HAUL has been a "bait and switch" experience. Including the truck pick up, where we had to drive an hour both ways to pick it up, to the car trailer, where the trailer was defective so we had to get an entirely different trailer, to the storage unit, where they only had smaller unit that originally reserved. The storage unit issue now also has caused us to have to use two separate facilities
Kimberly T. | First ImpressionsI was very happy with my moving van, the customer service was awesome. Very friendly counter service rep. He made my experience smooth and easy
Lora G.The fuel was not Full when I picked it up. It was between 3/4 and full. There was no way to indicate that. When I returned the truck, I was charged extra because it wasn't completely full which is NOT how I received it. I also returned the truck after hours. There was little to no parking and I spent 15 minutes inching my car out of the daily parking spot because someone returned a truck and blocked all 3 customer cars in. I only cleared the exit with an inch to spare. I almost gave up. Tried to push the emergency call button and no one picked up. Went back to my car and finally got it free.
Tonya K.My experience with this location was below average because I was not informed on the process at all. Apparently, before you leave with the vehicle, you're supposed to receive a text message from Uhaul to verify the condition of the vehicle. Once I realized I had the text message, it was expired. I called Uhaul to see if they could send me another one, and they said it couldn't be done. The other issue was I thought I would receive a dolly as I requested online. At the last minute, he tells me there were no dollies. So, it made it much harder moving our furniture.
Jacklyn B.Great customer service!
Jacqueline G. | First ImpressionsAwesome customer service
Jacqueline G.On line reservation saved a lot of time and equipment was ready as stated no glitches
Albert S.When I first got there, the guys at the front didn’t care and gave off that attitude. I had my unit for a week. I called the location to check their hours and the message said 7pm. I rented a truck from another location because the guy told me my storage didn’t have the small truck I needed. I got to my unit and they had closed at 4. I called uhaul to ask if I can keep the truck till Sunday. The girl told me I have ti return the truck by 10am. I said “it’s Sunday, what time do they open” she said all uhaul storage opens at 9am. I got there at 8:50 and they didn’t open till 10. So I called back, got the truck extended to a 24 hour truck, and sat in the parking lot till 10. A UHAUL EMPLOYEE DIDNT EVEN SHOW UP UNTIL 10:30 to open the AC units. Moving is stressful enough. I spent more money on the truck I was planning on and I wasted so much time moving. I wanted to speak to someone in management and it took two weeks for them to contact me. This was after I had called back a week later saying nobody contacted me. This was more than just the stores fault. Your phones give the wrong times. Your employees at the call center give wrong times. You employees cant open the units on time. And management isn’t responsive. But you know what, thanks for my $25 uhaul credit I got for the worst moving experience of my lift. Appreciate you, uhaul.
Elizabeth H. | Overall ExperienceWe were unable to check the truck back in using our phone. Because of that we were charged an additional $20. Please keep in mind that older folks may not be familiar with all the procedures using apps. My husband tried to follow the process but it did not work - we don't think the $20 charge was fair.
Douglas P.Don't fix what's not broken you all are great
REGINALD D.The customer service agent Ben/Berm Rivera was very arrogant, lack concern for what we were telling or asking him, and overall didn't have good customer service skills. He also wasn't very clear or attentive in describing the terms of the agreement or going out and checking the truck for damages, and clear in explaining the truck, rental information, returns, etc. I would never rent from this location again because of him. As a note, I purchased supplies and got a quote from another agent at this location a few weeks prior to this rental and the agent was the total opposite of Ben/Berm. The other agent was a pleasure to deal with and had great customer service skills!!!!
William W.Being charged outrageous price ask for out town one way gave me in town not using this again😡
KYLE W.Excellent storage.
Edgardo O. | Overall ExperienceReady for pick up on time. Friendly, helpful service.
KIM W.The vehicle was in terrible condition. The engine makes a loud shrieking sound when the gas pedal is pushed and sometimes would stick in gears so that it could not accelerate. I went 4 exits on I4 at 40 MPH because it would not accelerate. When I finally got it to slip into gear, it topped out at 60 MPH (in a 70 MPH zone). Additionally, I purchased an appliance dolly. It was not in the truck. Easily my worst UHaul experience.
Adam F.Very helpful at time of despair.
Lucretia P. | First ImpressionsThe only thing I didn't like is that there was no parking space for customers
david b. | Overall ExperienceNice customer service.
Edgardo O. | First ImpressionsThis is the best U-haul in the area, staff are very friendly and professional. The truck was the correct one and was clean. If you need a U-haul truck reserve it here, you won't be disappointed.
Allan G.Sheila was extremely helpful in the pick up process. Equipment came in handy. I didn't use the hand truck after all.
Pierette M.Based on the conversation I just had with Fay(?) at Uhaul Customer Service I would not recommend Uhaul to anybody at all ever. After a long hold time she chose to ignore what I was calling about and make recommendations about how I should do your jobs in the future. When I explained that I was very clear to your staff about the situation and how it was inputted was not up to me, she told me the "we can't do your thinking for yoooouuuuu" I cursed at her twice and stand by both curse words. Don't worry about Fay, she seemed to think my reaction to her incompetent snarkiness was funny as she giggled through the rest of the call. Whoever thought to put that cretin in a customer service position should be evaluated. I am done with Uhaul. I think I'll go with a company that can do my thinking for meeeeee.
Manuel C.N/a
Carmela C.Thank you for holding my things in lost and found.
Casey P.The checking in and out process was smooth and professional. The staff was helpful and professional. The truck was clean. Overall a great and easy experience. I would definitely come back to this location in the future.
Kellie Ann F.No problems no Hassles just like I like it..
Kevin K.Great service. Friendly and helpful staff.
Laird L.First class customer service.
Gary B.Very friendly staff. While moving in a staff member even helped unload a large piece of furniture. Unit was very clean. Hours of office and access are great. Thank you for making this an easier move.
Marsha D. | First ImpressionsMr. Ben was excellent in extending my rental for just enough time to complete my project. Thanks to Longwood U-Hauls employees. William Schultz
Bianca S.Nothing to improve. Great service
Karina T.Location is good and employee was friendly and helpful. The parking lot is small so it was difficult when returning the truck to the parking lot.
JONATHAN H.A bigger parking lot would be awesome
Sydney J.Very friendly and professional. I recommend this location to anyone.
Jose R.Very efficient
Bud C.The 15' truck I rented was in very bad shape. It shook violently when reaching 40mph. So, I avoided the highways. The steering was very unstable. The emergency brake lever panel broke off, spilling taped black wiring. The truck stalled on me while idling for a few minutes. I had to reserve an extra day due to having to avoid the highway. This was a major issue because it stacked unnecessary miles, which in turn made my bill high. I am in the middle of moving. As you know, moving is stressful. But having to move in an unsafe vehicle doubles the stress. I even called tue office to let them know. The man simply advised me to call the 800- U-Haul number if I got stuck. This was the worst U-Haul experience. I've rented from U-Haul many times, but this was the worst. It's not a matter of “no one ever complained about the truck.†It's about driving and testing out the truck yourself, before it's made available to families.
PAUL T.Not a lot of parking.
Jennifer Y.The employees were extremely friendly. There are no negative remarks.
NANCY C.Sheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.
Amado C. | First ImpressionsNothing!!! Thank you!
Marcia R.I dropped off the truck on Sunday (8/8/2021) morning and the person manning the desk indicated he would complete the check in for me, and that I would be able to view it on the website later in the day. He was very helpful and made the process easy.
Donald L.Best uhaul staff. Extremely clean. Amazing experience
Jonathan h. | First ImpressionsOwner was fantastic!
Frederick C.I'm from Puerto Rico, in order to rent the vehicle. I had to provide mi driver license, military retired I'd card and passport. Because the customer service couldn't found Puerto Rico as a state. We are territory of the United State of America since 1898 an American citizen since 1917 by Jones law. The service was extremely excellent overall, but we deserved the same privileges as American citizens. Thanks and god bless America.
Jean M.Very easy experience, well-sized unit, best prices around.
Jon G. | Online Move InI have rented many in these years but now this week I rented a van, and at the beginning they took the mile from the screen, it said 381, I did not move the screen as it was and I used it until 423, when they bill me they put 431, I say that there is an error, and it tells me that the 423 is from the odometer not from the mile. I tell you that it was from that base is that they took the 381. and they stole 8 miles from me, be careful
Enri B.German cockroach's in van. Could not use it to move. Had to remove boxes and spray everything. Very disappointed. Should have got a refund. Did not use vehicle. Thanks Chuck
Charles F.Great customer service.
Sharmane W.Was charged an unnecessary cleaning fee. They sent me with the bill after I left and was home. Very short and rude employees.
Jerry D.The truck had roaches in it that we discovered while loading it. I hope I don't end up with roaches in my new home.
Jenifer K.The self pick up process took forever. Not sure if it was the website loading or lack of internet on site but very frustrating. Took us 20 minutes to check out. It apparently was doing the same for a gentleman trying to return his at the same time.
Patricia H.N/a
Carmela C.Just nothing just keep up the good work
Francisco F.Did not receive dolly even though it was paid for through our reservation
Jasmine M.My critical comments are not applicable to where I finally ended up! My critical comments have nothing to do with this location. Just nowhere else to put them. I would give my experience of renting a UHaul truck -1 if I could. I reserved a 15' truck a month in advance from AR to FL. The day before you sent an invoice that put my DISCOUNT as added to my bill! Then you changed my pickup location from 1 mile away to 19 miles away! Soooo.. I get there and after going through all the paper work you tell me oops I don't have a 15" truck take this 26' one instead! NOOO I have an apartment to move not a house. Ok so we will send you 10 minutes away for a 20'.... fine I need to get going. We drive and drive, IT WAS 25 MILES AWAY! Wait now you have to wait because your time changed. Finally get a truck. Now drive back to point A. 73 MILES LATER. OH but we gave you an upgrade! NO it cost me more money in gas to drive the bigger truck to FL. A huge disappointment. -1
PATRICK L.The girl that was there that helped me was awesome very nice extremely nice you need to keep her thank you so much
pam M.Shelia was PERFECT. As always an easy transaction.
Steven H.Loved the staff! The lock handles were always rusty and hard to move. Was reported, but still rusty and hard to move.. All of my belongings were lost in a recent fire. I am still getting notifications for payment (a late payment notice came yesterday in the mail, although I have been told by phone, email, and in person I don't need to pay due to ongoing fire investigation. Thank you! I hope fire investigation is going OK.
Andrea S. | Overall ExperienceThe staff was ALWAYS friendly and courteous. The storage until and facility clean and accessible. Will use again in the future.
delores s. | Overall ExperienceThe people are super helpful and kind and friendly, they are always wanting to help me anyway they can, and if you need something and the don’t have it on property , they will find it and help you with all your needs. I will and do recommend to friends and anyone who’s looking for their type of service.
Patrick D. | Overall ExperienceMs. Rosemary helped us with getting the unit, and she did a great job with it. We walked in and asked for a large unit, then we had the keys in our hand. Thank you Ms. Rosemary. I appreciate you.
KELDRICK W. | First ImpressionsThis Facility is awesome.. it’s very clean and tidy .. shelia always greets you very warmly!! She is the best .. thanks
Elaine G. | Overall ExperienceMy experience was fantastic.Sheila was able to update my reservation to let me drop our one-way rental trailer at that facility rather than one across town. After two days of driving cross country with 5 kids saving any amount of time was a massive relief. She was also great in helping us get the storage unit set-up and the trailer off the car.
Norman l. | First ImpressionsI had a very good experience with U-Haul storage. The staff was always friendly, courteous & professional. They were willing to do whatever needed to be done to see that my needs were met.
Virginia H. | Overall ExperienceIt was convenient to locate and reserve online. Check in was fast and instructions clear. Facility was clean. The only disappointment was that there was very limited space to drive in off of Ronald Reagan making it a bit uncomfortable for more than two or three customers to safely park and enter and exit.
James S. | Overall ExperienceUhaul is all that I use renting trucks or storage unit I came from Miami to Orlando and that one month free rental for storage because I rented your truck was a big help
Charles F. | Overall ExperienceMy things in the storage room were safe, never worried about it. Thank you all!!
lily h. | Overall ExperienceAll as expected
Andre B. | First ImpressionsStaff was super nice and extremely helpful with everything. My experience could not have been better. Would definitely recommend to friends and family.
joshua p. | Overall ExperienceGreat staff and amazing attention from the manager! It has been one of three positive highlights of this year for me.
Samuel L. | Overall ExperienceSheila was extremely helpful and courteous.
Lawrence B. | Overall Experiencestaff was great sheila was so professional great experience
Zied A. | Overall Experience3 great years!
tanya C. | Overall ExperienceVery pleasant experience with helpful, friendly, courteous, and professional people!
Alan B. | First ImpressionsThe staff is excellent!
Daniel M. | Overall ExperienceI relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.
Nenad T. | First ImpressionsOMG, I was blown away by the staffs friendliness and helpfulness!! They were so kind and informative with their products and what they had to offer customers! Thank you so very much!!!!!!!
brooke s. | First ImpressionsSheila, the manager was very nice and have very a big heart for customer service
victor k. | Overall ExperienceThe storage unit assigned was blocked in nightly by rental trucks which was extremely inconvenient. Overall price was way to high compared to local competition.
Carl S. | Overall ExperienceStaff were courteous and efficient
Lawrence B. | First ImpressionsFacility was clean- Sheila needs to be fired.
PETER M. | Overall ExperienceThey went above and beyond to help me.T.Y.!!
john B. | Overall ExperienceAbsolutely fantastic customer service from Sheila and her team! The facility was very well maintained.
BRIAN P. | Overall ExperienceThe manager I believe her name Sheila is very helpful and professional.
Hasan U. | First ImpressionsGreat service. Helped me with an extension to a rental.
Robert F. | Overall Experiencecomments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional
dilsy a. | Overall ExperienceService person was great and very professional
Joao a. | First ImpressionsShiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul
Marc J. | Overall ExperienceMade my move as easy as possible. Thank you
marti m. | First ImpressionsShiela & her team did an excellent job! Friendly and helpful. Highly recommended!
Matt M. | First ImpressionsExcellent Service
amado g. | First ImpressionsHelpful and accommodating!!
gregory s. | Overall Experiencegreat experience
jerry s. | Overall ExperienceThey were always helpful and the facilities were easy to access with the codes.
ANNA M. | Overall ExperienceMs. Sheila and her staff were amazing!
Kenna C. | Overall ExperienceFantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure
Marc J. | First ImpressionsHad to close two office doors to use bathroom. A little daunting.
Laura S. | Overall ExperienceThere was a problem with spiders
tamara p. | Overall ExperienceI recommend this service! They were so helpful . Thanks!
Marta P. | Overall Experienceok
warren s. | Overall ExperienceThe staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers
colleen s. | First ImpressionsKeep up the Wonderful customer service. Thank you Sheila.
Son V. | Overall ExperienceThe staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.
Delanley-Laurie M. | Overall ExperienceThe staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!
Robin C. | Overall ExperienceGrest service great people.
Sergio P. | First ImpressionsWe have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.
DAWN G. | Overall ExperienceGreat experience overall at this location
John N. | Overall Experience