Customer Reviews for U-Haul Moving & Storage of Longwood

I was told to get a 750 mile package and I informed the sales person I would not be using 750 miles ,...she still recommended and told me if you do not use the whole 750 m8les, that i would be recieving three difference In mileage as a refund when I returned the vehicle with less than 750 miles. Upon returning this vehicle imperfect clean condition with a full tank of gas just like I got ID I was charged the whole $350 for 750 miles period of only which 313 were driven. The clerk at the time that received a vehicle could not do nothing for me so I was forced to pay For the 750 mile package in its entirety. I feel like I was lied to and deceived by the person that took my original order. I don't really think of the filling because she actually did lie to me and I am very upset. Robert Simmons former loyal customer 4074168655 If you have any questions or concerns

I hate these surveys. If I have a problem you will hear about it. Please dont send me anymore.

Kind of concerned that I was not told there were no ramps with this vehicle. Daughter and I struggled with heavy pieces. Returned early and had technical issues with checkin on site. Ended up being charged for improper checkin when I even called to say we had technical issues the next morning. Was told we should have called 1-800 that evening for support???? After expressing my dislike for being charged fee when I actually dropped vehicle off before the time I was to and I over fueled, they issued a credit. To-date the credit is still pending in my account. Super disappointed in this location which I've never had issues 2x before.

Yous guys are FABULOUS

The first location I try every time. Shelia and her crew are ALWAYS top-notch and helpful.

Uhaul is all that I use renting trucks or storage unit I came from Miami to Orlando and that one month free rental for storage because I rented your truck was a big help

Going to rent a trailer again Saturday.

Sheila is helpful and very pleasant

It was a great experience renting from here.

Good, experienced, friendly and helpful staff.

I returned the vehicle yesterday at 12:30 pm and i have not yet received a receipt. Waiting for the email still.

My truck was parked in, so I was not able to pick it up until an hour after my reservation, pushing back the whole moving day. When someone showed up to fix this the service was good, but this system needs fixed.

U-Haul Representative Dallan McGhee was friendly, professional, and very thorough. He did an outstanding job and I would return to this location for his work alone. Corporate would benefit by getting Mr. McGhee on a Management program.

Everyone I spoke with at time of pickup was courteous and professional. Great experience.

Easy,friendly, efficient. Awesome experience especially during these covid times. I would not go anywhere else. Thank you.

I hated this whole experience and will never rent a Uhual again. The checkout process on the phone took almost 30 minutes which is crazy. Then I had planned to drop off the truck in Vero Beach which is where we were moving the furniture and I only discovered after check out that I couldn't do that so the whole price of renting was almost double what I expected. Frankly I find the whole business to be a con and a scam.

Good quick service.

Clean truck interior was not cleaned during this pandemic!!

My things in the storage room were safe, never worried about it. Thank you all!!

I have used this U-Haul location for storage and truck rental. I have never been disappointed. Staff is friendly and efficient. Trucks are always clean and available. Service is quick. What more can you ask for?

Nothing your staff is always professional courteous and helpful

Everything about my experience with U-haul was excellent; this was my first time using their services. Moving supplies were priced well, and the truck was priced fair as well, ran without complications. I will be using U-haul any time I need to move.

All as expected

Keep it up. Doing great!

Staff was super nice and extremely helpful with everything. My experience could not have been better. Would definitely recommend to friends and family.

At first uhaul changed my location over 30 mins away in orange city. I was moving yo casselberry and would have had to drop it back off in orange city. I called around and got the longwood location. Customer service was great over the phone and in person . Friendly and very helpful during an already stressful time. Thank you

Great experience. Thank you!!

Nothing to improve! Everyone was professional, friendly and efficient.

Both Sheila and Jeff were so polite and very accommodating to our needs. Extremely pleased with their facility.

Excellent customer service!

Great staff and amazing attention from the manager! It has been one of three positive highlights of this year for me.

The self serve drop off feature for after hours did not work. I tried on 2 different cell phones and it didn't work. I had to come back the next day. This is enough to make me consider not using Uhaul in the future.

They were very helpful. I had a last minute change and needed the truck for more time. I was freaking out and they were very patient with me. They resolved my problem with understanding and professionalism. I highly recommend them!

the whole process was very easy and quick. the lady who checked us in was very nice and thorough. van was in excellent condition. would def recommend this location and will use you again if need be.

Should offer xm radio for a fee for one way trucks.

Sheila was extremely helpful and courteous.

I greatly appreciate your service. I can't ask for more. In all reality Sheila from the location 650 N Ronald Reagan Blvd, Longwood, FL 32750 Was absolutely wonderful. May my day smoother than what I expected. Thank you again 🥰👍

The wait when I got there was very long. Since there is only one person working at this location maybe limit how many people can choose the same time for rental pick up. The staff was very nice and apologetic though so I do recommend the location overall

staff was great sheila was so professional great experience

Kind and knowledgeable staff. Manager very helpful and caring. Very much appreciated.

I was double charged now MY money is sitting somewhere with me NOT being able to use it because your employees don't know how to use a computer

I did not like your automated system it was difficult to use.

I received what I was looking for and more in a very professional set.

Completely satisfied.

You told us you'd give us a dolly and didn't

3 great years!

Manager and staff very kind. Easy transaction.

Very pleasant experience with helpful, friendly, courteous, and professional people!

The staff is excellent!

The truck was the worst truck I have ever rented from haul. The people that work there are great. May have to consider another rental truck next time!

The staff is awesome. Very friendly, professional and helpful.

I relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.

Amazing experience. Helpful and courteous staff. Very accommodating.

Nothing. Good as is!

This was a great experience for me and, my family thank y'all very much!

Sorry to say, customer service was poor. Personnel was short, rude and gave me the impression they didn't want to be there to do their job

OMG, I was blown away by the staffs friendliness and helpfulness!! They were so kind and informative with their products and what they had to offer customers! Thank you so very much!!!!!!!

I can not recommend the blankets at all. They smell, shed fibers, and are very unpleasant to work with. Fiber got all over me and my furniture. I now understand why you must fold the blankets to avoid a cleaning fee as it would be detrimental to employee moral to have them do it.

When return the truck to check with us the millage and the truck before we leave the facility, just to be more confident. When picked up the truck, the employee Sheyla was very professional and friendly. Will rent again when need it.

From initial contact inquiring about the availability and reservation of a van, to the pick up and return of the van, I found the entire staff very accommodating to my needs. Smooth process, clean surroundings, and knowledgeable staff made this an extremely stress-free transaction. Maya is an example of excellent customer service.

Everything went well. Courteous and efficient office personnel. The rental truck was clean and operated well. Will gladly use this rental agency again.

Sheila, the manager was very nice and have very a big heart for customer service

The storage unit assigned was blocked in nightly by rental trucks which was extremely inconvenient. Overall price was way to high compared to local competition.

Staff were courteous and efficient

Facility was clean- Sheila needs to be fired.

They went above and beyond to help me.T.Y.!!

Absolutely fantastic customer service from Sheila and her team! The facility was very well maintained.

The manager I believe her name Sheila is very helpful and professional.

Great service. Helped me with an extension to a rental.

comments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional

Service person was great and very professional

Shiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul

Made my move as easy as possible. Thank you

Shiela & her team did an excellent job! Friendly and helpful. Highly recommended!

Excellent Service

Helpful and accommodating!!

great experience

They were always helpful and the facilities were easy to access with the codes.

Ms. Sheila and her staff were amazing!

Fantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure

Had to close two office doors to use bathroom. A little daunting.

There was a problem with spiders

I recommend this service! They were so helpful . Thanks!

ok

The staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers

Keep up the Wonderful customer service. Thank you Sheila.

The staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.

The staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!

Grest service great people.

We have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.

Great experience overall at this location

This U-Haul is the BEST. Always friendly and helpful. The staff are incredible. In a pinch they are always ready to assit. Thanks to all .

never had any problems

Manager and staff friendly and always always Yelp filo at the Richter moment.

Excellent service. Great attitude!

Great service!

This is one of the best storage experiences I experienced. I enjoyed my interactions with the staff.

wish the rates couild be protated as i was out of my unit 1 day after the new month started and was charged for the full month

"Nice!"

Love the staff great ppl if it wasn’t for them I would of been somewhere else. Thank you staff and especially the manager she’s a great lady.

Great place to store and access your belongs in mid move or transition.

Excellent

I dont want to say excellent because their is always room for improvement. Thank you.

Sheila, the GM is always so helpful to whatever our needs are, as we've been a long-time customer. She's always pleasant and greets us by name yet shows outstanding professionalism and honesty.

Great people

Bad from the beginning and continues on.

The staff has always been courteous and professional. Every tim we had an occasion to visit we were greeted with the same professional attitude from whomever was working at the time. Very nice facilit

very helpful and excellent customer service

excellent service. the manager is an awesome person, also the staff. thanks for everything

Very great customer service