Customer Reviews for U-Haul Moving & Storage of Longwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Longwood

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William R. on

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Very pleased with the entire experience !

David S. on

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Alicia H. on

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Niki B. on

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Did not have the truck, I had reserved over a month ago, had to use a smaller vehicle, that took me multiple trips. If I would’ve had the truck that I had reserved it would’ve only taken me one trip. This is the third time I’ve used this location, and I am not sure if I will use it again. When I returned the truck, the guy at the desk was rude. Took keys and wouldn’t answer questions.

Efrain H. on

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Richard S. on

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Thank you Sheila for the professionalism and laughs!

Lisa Q. on

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Harold P. on

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Great service and experience

Aaron P. on

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No safe place to park the truck. Safety was major concern trying to park the truck! Employee reprimanded me for parking in front of her gate when this was the only safe place to park the truck! I do not believe the facility has a safe place for parking and may cause to injuries or damages! Employee also told other customers “ we are in the business of storage and hauling, not in the business of having parking!”.

Lori P. on

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The office and staff were very nice and accommodating. The truck was clean. No problems with it. I would recommend this site to my friends.

Debra S. on

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Online check in issued an error, while inside attendant forced to manually enter in data (appeared annoyed). This location needs more parking.

Joseph T. on

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Manoj C. on

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dilsy A. on

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very beautiful very excellent very kind really that I recommend the manager and her very kind assistant both for me an excellent service deserve the five stars

patty R. on

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Parking was scarce and we had to park in the grass very close to a sidewalk, but it worked out and we weren't towed or ticketed. Other than parking no improvements are needed. "Bem" took care of everything else and was very knowledgeable and friendly.

Respitec M. on

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Maria N. on

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I would worn them if the trick fee upon returning, I was charged an additional $20 for some so called late return fee, I was scheduled to return van at 5:30. I returned it at 4:51 I was never even told that there would be such a fee. I’m disappointed.

WILLIAM S. on

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Jose R. on

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Peter D. on

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Steven J. on

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Very friendly staff and will come back again!

Margaret M. on

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Ignacio G. on

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knowledgeable and helpful staff.

Omar M. on

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Donald F. on

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randy H. on

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The entire staff was outstanding! My only complaint was the lack of costumer parking and room to drop off a truck and trailer.

Michael H. on

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Flawless experience! Very helpful!

Kevin C. on

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Transmission on the 15ft truck I had seemed a little rough, it took a bit for it to change from the first gear. Plus it ate a lot of gas, my entire trip in it was 46 miles and it took 8 gallons to fill it. Seems excessive.

Marc J. on

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Shiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul

marti m. on

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Made my move as easy as possible. Thank you

Michael D. on

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Dave K. on

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We were moving my mom in with us. Great customer service and even got a refund!! Thanks for great customer service!

Richard P. on

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Bryan S. on

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Angela B. on

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Michael K. on

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Shaandrea T. on

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Kaitlin P. on

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Staff is very friendly and helpful

Edwin A. on

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Matt M. on

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Shiela & her team did an excellent job! Friendly and helpful. Highly recommended!

amado g. on

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Excellent Service

gregory s. on

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Helpful and accommodating!!

jerry s. on

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great experience

ANNA M. on

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They were always helpful and the facilities were easy to access with the codes.

Kenna C. on

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Ms. Sheila and her staff were amazing!

Marc J. on

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Fantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure

Laura S. on

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Had to close two office doors to use bathroom. A little daunting.

tamara p. on

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There was a problem with spiders

Marta P. on

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I recommend this service! They were so helpful . Thanks!

warren s. on

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ok

colleen s. on

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The staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers

Son V. on

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Keep up the Wonderful customer service. Thank you Sheila.

Delanley-Laurie M. on

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The staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.

Robin C. on

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The staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!

Sergio P. on

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Grest service great people.

DAWN G. on

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We have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.

John N. on

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Great experience overall at this location

James P. on

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This U-Haul is the BEST. Always friendly and helpful. The staff are incredible. In a pinch they are always ready to assit. Thanks to all .

David D. on

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never had any problems

Mario G. on

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Manager and staff friendly and always always Yelp filo at the Richter moment.

Bill W. on

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Excellent service. Great attitude!

John N. on

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Great service!

DAVID V. on

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This is one of the best storage experiences I experienced. I enjoyed my interactions with the staff.

edward r. on

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wish the rates couild be protated as i was out of my unit 1 day after the new month started and was charged for the full month

Luke J. on

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"Nice!"

Charles J. on

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Love the staff great ppl if it wasn’t for them I would of been somewhere else. Thank you staff and especially the manager she’s a great lady.

Kurt B. on

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Great place to store and access your belongs in mid move or transition.

Pavel L. on

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Excellent

ruby g. on

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I dont want to say excellent because their is always room for improvement. Thank you.

Roy T. on

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Sheila, the GM is always so helpful to whatever our needs are, as we've been a long-time customer. She's always pleasant and greets us by name yet shows outstanding professionalism and honesty.

CRAIG C. on

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Great people

denise d. on

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Bad from the beginning and continues on.

GREGORY W. on

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The staff has always been courteous and professional. Every tim we had an occasion to visit we were greeted with the same professional attitude from whomever was working at the time. Very nice facilit

MAGNA R. on

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very helpful and excellent customer service

itza j. on

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excellent service. the manager is an awesome person, also the staff. thanks for everything

Brittanni M. on

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Very great customer service