Your employer Liana was great. Very friendly and kind and answered all my questions. Good employer. I will definitely recommend this place.
TIMOTHY H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Longwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will be using them again
Mickey E | Overall ExperienceVery good experience when I rented my storage unit, the lady who helps is super friendly
GLADYS R | Overall ExperienceJeff is very helpful and professional so is the rest of the team there
ANTHONY A | Overall ExperienceNothing negative to say. Everything went very smoothly and I’m grateful
Lindsay C | Online Move InI like potatoes
rodney s | First ImpressionsRats eat my Furniture
Hussameldim A | Overall ExperienceStaff is very friendly and helpful 🤠
BARBARA M | Overall ExperienceRoy yesterday was such a big help. He made sure he took care of me.
LISANDRA C | Overall ExperienceFolks helpful an very knowledgeable
DWAYNE B | Overall ExperienceThe only thing that I didn’t like is the gate to exit pulls in instead of outward it makes it difficult to leave
Matt N | Overall ExperienceNice job by staff
vernon a | First ImpressionsAccess hours are a problem
RANDY R | First ImpressionsNice easy sign up
RANDY J | First ImpressionsExclen e
WILLIAM J | First ImpressionsThe gentleman who helped us, whose name I cannot remember, was fantastic. He detailed everything for us, he showed us the exact unit and how to get in and out of it. He was just over and above what he had to do.
BARBARA T | First ImpressionsEveryone at the U-haul location in longwood(650 Ronald Reagan blvd) is absolutely out standing! The young lady there has fantastic customer service. Got me setup to move in and did everything she could to make things easy and smooth. She went above and beyond to keep all customers happy, all while still handling multi customers and taking care of the facilities. We ran into some issues getting setup(nothing she could have predicted). How ever she got assistance in to fixing the matter promptly. She reached out to her manager windall who was able to advise her and get things worked out. Clearly due to his high standards of service, this is why everyone around him is also A1! Great management skills! Though it took some time they all were very patient and persistent and were able to get everything resolved. Jeff is another employee at the location who helped in taking care of me. Just all around everyone I dealt with were fantastic. I've had units here previously with other employees and always have a satisfactory experience and this has been no different. I'll always continue to give my business to u haul and especially the longwood/altomonte springs location windall manages!
devin w | First ImpressionsMy sister passed & I had to move some of her things. The grieving process is difficult but this U-Haul experience helped everything run smoothly. Wendall the manager made sure I received a quick & easy to understand answer to my questions about my rental. He assured me the free month of storage would be free when I vacated the unit after 6 days. Leanne & Logan got me in & out quickly & easily. This team made things work as well as possible. I couldn't ask for anything more. Dirong this trying time this experience at U-Haul was better than I could have imagined.
MICHELLE H | Overall ExperienceGood experince with storage when neede. As well all staff were very nice and professional.
Michael V | Overall ExperienceGreat facility!
Robert s | Overall ExperienceI’m very grateful to this facility in a time I couldn’t see up they made sure my most precious things were ready for me when I was ready for them. I loved that the staff was interchangeable by location so it was like seeing an old friend in a different location. Everyone I dealt with was friendly and knowledgeable.
KENYA T | Overall ExperienceI was very impressed with the staff at the facility. They were courteous and helpful, always trying to make the move as trouble free as possible. It's not often you get customer service like that these days. They deserve special recognition 👏
CYNTHIA D | Overall ExperienceEveryone I spoke to was absolutely professional and personable. I was making a very complicated move that required some special arrangements that they accommodated very graciously. It's very unusual to be treated so well these days, so I hope you will pass on my heart felt thanks to them.
CYNTHIA D | First ImpressionsExcellent job!! I will recommend it 👌 thanks
AURA Z | Overall ExperienceWAS OVER CHARGED.. with storage room... was charged monthly fee of $212 plus.. when on sign in office the rates are 160--179... also.. some of my items are missing and items were chewed by mice or rats... very upset.. not only was I overcharged.. with the monthly rates some of my items were missing.. my lock was face down when i last left there and than the lock was faced up...someone was in my locker and items are missing... I want to be compensated... thankyou ...
JOE S | Overall ExperienceThe gentleman (all) have been sincerely caring and extremely helpful. Thank you
CRYSTAL F | Overall ExperienceGood place store your Goods and very nice guy that runs it recomend to anyone
Ronald K | Overall ExperienceMy stuff was in storage for 6 months, there was no food or anything of the sort in my unit, yet all of my stuff was covered in rat / mouse poop and pea. I had to clean everything I had in storage from top to bottom before I could even bring it inside where my kids were.
Robert C | Overall ExperienceLogan was an awesome help!
johnathan s | First ImpressionsThe young man that checked me in was extremely friendly and professional
CRYSTAL F | First ImpressionsRoy was very helpful and did everything he could to make my truck rental and move in a great experince! This young man was a 5 star kind of employee. I did find your website somewhat cumbersome to use.
Michael V | First ImpressionsThere were routinely issues with accessing the building during gate hours, i.e. exterior doors locked availability & attitude of attendant to unlock the building. The building had Rats that ate into boxes, nested, left feces, destroyed items.
Gregory W | Overall ExperienceThe best staff! Used this location several times. So appreciate the kindness given to me.
Vicky B | Overall ExperienceThank you for going above and beyond.
bill w | Overall ExperienceWe had a great experience with the storage facility. The employees were super friendly and helpful. I was highly recommend them if you need a place to store your items.
Julia S | Overall ExperienceI had a 10 x 10 double door unit for over 7 years with no problems. Used there trucks on occasion. Units are very easily accessible. Staff at this location was well informed and helpful over the years,when needed. I would recommend to others. John M.
JOHN M | Overall ExperienceGate hit 2 of my trucks and left unrecoverable marks, rats ate everything and left droppings all over the place and on everything. This place is horrible! Never recommended to anyone.
Bobby H | Overall ExperienceI go to UHaul every time I need a truck or trailer for moving and every time it is a great experience. Always good equipment and very helpful staff and extremely convenient.
craig L | Overall ExperienceThe Gentleman/Manager helping me out was exceptionally helpful. Went out of his way to make sure that the proper information was provided, options available, etc. Overall a very positive experience.
Adolf Z | First ImpressionsThe office staff was extremely helpful and nice. I will recommend this place to anyone looking for storage. Also give them a raise
Deroy F | Overall ExperienceROY WAS VERY HELPFUL
Nelson s | First ImpressionsI was not that happy when I got the rental truck.
Christine J | Overall ExperienceI would find mouse or rat dropping on my stuff. I didn't store anything other then Toolboxes and metal items. Aside from that the place is excellent.
ROBERT N | Overall ExperienceThe staff greeted upon arrival to the store. He was professional and had a willing to help attitude. All my question where answered accurately and respectfully. I was able to make a decision that was best for my current situation due to the information I received. I will continue to use U-Haul for all my moving and or storage needs. Thank you for assisting during my already overwhelming transitions.
Daryl W | First ImpressionsJeff was fantastic. Thank you.
Samuel J | Overall ExperienceJob well done. Thanks 😊
Christine J | Online Move InNo place to park. Cars blocked access. Discarded bed frames against lockers. Office dark and reminded me of a biker bar.
Robert D | Overall ExperienceThe attendant was outstanding!!
Samuel J | Online Move InJust loved those guys.
Lisa H | First ImpressionsEasy to enter and exit the facility, storage unit was clean and safe, staff was polite, helpful and easy to work with. Thank you for the great service and the convenience and safety of the facility on Ronald Reagan Blvd in Longwood.
Susan D | Overall ExperienceThere were rats 🐀 everywhere in both units inside and outside units😳☹️☹️☹️☹️☹️☹️ as I also was renting temperature control unit It ruined a lot of my things 😡😡😡😡😡😡😡😡
Kelvin M | Overall ExperienceVery helpful
Robert A | First ImpressionsJeffrey Backus took his time to explain and show me the facility and the procedures for making my experience at the storage a good one. I don't usually fill surveys. But he deserve a BIG A+. Thank you very much !
LuisF P | First ImpressionsFriendly Staff and Gm. Great Prices
mario j | First ImpressionsThis facility is ok. The staff fine, but the units are infested with rats. I just moved out and found many boxes chewed through with rodent droppings everywhere. I cannot recommend anyone else store their items at this facility. When I had moved in a fire had destroyed multiple units. It's too old and unsafe for your belongings.
MICHAEL M | Overall ExperienceThere is a rodent problem had rat feces all over my items
Isidro P | Overall ExperienceVery friendly and professional staff. Changed our storage unit size with no problems or issues.
DOUG H | First ImpressionsThey guy that helped me was extremely professional and made my moving process smooth , one less stressful thing I had to worry about , even asked if I needed any packing supplies which I did and it slipped so that saved me another trip
Jessica G | First ImpressionsLost EVERYTHING in my storage unit due to rodent feces.
Kyle M | Overall ExperienceMy storage was infested with rat feces and apparently I wasn’t the only one. Across from me the tenant also had the same situation. Showed me a picture of a rat hanging from the door once he placed glue traps. Nasty. I lost all of my belongings and the insurance Repwest was not reliable. They offered a very minor amount. U-haul didn’t even give me an extension for me to be able to move everything out. They said they couldn’t give me 2exrra days. Worse place ever.
noeme m | Overall ExperienceI won't waste my time with this but I wouldn't recommend this place to care for my belongings or anything else.Worst choice. For storage I have made.The Longwood property allowed someone who was not approved to change my account access code and lock without anybody contacting me first.This caused me to loose right around $500.00 dollars in tools as she and her husband stole my stuff without having any permission from me to take them.
Christopher M | Overall ExperienceGood place good people clean facilit.
Carlton K | First ImpressionsWater got in our unit and messed up some furniture!!!!
Alton M | Overall ExperienceI have had storage space at u haul for a couple years, and the entire staff have been great and helpful when needed. I had to close out my unit in Longwood, Fl. Yesterday, and JEFFREY was super, professional, cordial, helpful and friendly! Good job, U HAUL!
Alan B | Overall ExperienceLighting was only issue was not good
Joshua S | Overall ExperienceThe facility made my transition seamless. They were more than helpful and I will definitely recommend them to others.
Khaliah J | First ImpressionsEmployees Bem and Jeff were so helpful and awesome!!!! Got me set up to moved in fast and easy and they were so wonderful!!! A wonderful experience will definitely keep my business there, so thankful the manager Angi at the Altamonte location recommended me to get my unit there!!!!!!!!!
Sabrina H | First ImpressionsExcellent service, friendly and helpful. The location worked for us.
Adolf Z | Overall ExperienceIf you don't want any problems, USE U-HAUL.
Brenda C | First ImpressionsGreat service!!!
ISRAEL R | First ImpressionsGreat front desk service.
mickel g | First ImpressionsRecuperar mi storage
Sophia H | Overall ExperienceGreat experience and I got a month free!
AARON S | First ImpressionsOutstanding in every way!!
Chris W | Overall ExperienceWhile the employees were helpful and tried their best, they unit we reserved wasn't available. Everything about our experience with U-HAUL has been a "bait and switch" experience. Including the truck pick up, where we had to drive an hour both ways to pick it up, to the car trailer, where the trailer was defective so we had to get an entirely different trailer, to the storage unit, where they only had smaller unit that originally reserved. The storage unit issue now also has caused us to have to use two separate facilities
Kimberly T | First ImpressionsGreat customer service!
Jacqueline G | First ImpressionsWhen I first got there, the guys at the front didn’t care and gave off that attitude. I had my unit for a week. I called the location to check their hours and the message said 7pm. I rented a truck from another location because the guy told me my storage didn’t have the small truck I needed. I got to my unit and they had closed at 4. I called uhaul to ask if I can keep the truck till Sunday. The girl told me I have ti return the truck by 10am. I said “it’s Sunday, what time do they open” she said all uhaul storage opens at 9am. I got there at 8:50 and they didn’t open till 10. So I called back, got the truck extended to a 24 hour truck, and sat in the parking lot till 10. A UHAUL EMPLOYEE DIDNT EVEN SHOW UP UNTIL 10:30 to open the AC units. Moving is stressful enough. I spent more money on the truck I was planning on and I wasted so much time moving. I wanted to speak to someone in management and it took two weeks for them to contact me. This was after I had called back a week later saying nobody contacted me. This was more than just the stores fault. Your phones give the wrong times. Your employees at the call center give wrong times. You employees cant open the units on time. And management isn’t responsive. But you know what, thanks for my $25 uhaul credit I got for the worst moving experience of my lift. Appreciate you, uhaul.
Elizabeth H | Overall ExperienceExcellent storage.
Edgardo O | Overall ExperienceVery helpful at time of despair.
Lucretia P | First ImpressionsThe only thing I didn't like is that there was no parking space for customers
david b | Overall ExperienceNice customer service.
Edgardo O | First ImpressionsVery friendly staff. While moving in a staff member even helped unload a large piece of furniture. Unit was very clean. Hours of office and access are great. Thank you for making this an easier move.
Marsha D | First ImpressionsSheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.
Amado C | First ImpressionsBest uhaul staff. Extremely clean. Amazing experience
Jonathan h | First ImpressionsVery easy experience, well-sized unit, best prices around.
Jon G | Online Move InLoved the staff! The lock handles were always rusty and hard to move. Was reported, but still rusty and hard to move.. All of my belongings were lost in a recent fire. I am still getting notifications for payment (a late payment notice came yesterday in the mail, although I have been told by phone, email, and in person I don't need to pay due to ongoing fire investigation. Thank you! I hope fire investigation is going OK.
Andrea S | Overall ExperienceThe staff was ALWAYS friendly and courteous. The storage until and facility clean and accessible. Will use again in the future.
delores s | Overall ExperienceThe people are super helpful and kind and friendly, they are always wanting to help me anyway they can, and if you need something and the don’t have it on property , they will find it and help you with all your needs. I will and do recommend to friends and anyone who’s looking for their type of service.
Patrick D | Overall ExperienceMs. Rosemary helped us with getting the unit, and she did a great job with it. We walked in and asked for a large unit, then we had the keys in our hand. Thank you Ms. Rosemary. I appreciate you.
KELDRICK W | First ImpressionsThis Facility is awesome.. it’s very clean and tidy .. shelia always greets you very warmly!! She is the best .. thanks
Elaine G | Overall ExperienceMy experience was fantastic.Sheila was able to update my reservation to let me drop our one-way rental trailer at that facility rather than one across town. After two days of driving cross country with 5 kids saving any amount of time was a massive relief. She was also great in helping us get the storage unit set-up and the trailer off the car.
Norman l | First ImpressionsI had a very good experience with U-Haul storage. The staff was always friendly, courteous & professional. They were willing to do whatever needed to be done to see that my needs were met.
Virginia H | Overall ExperienceIt was convenient to locate and reserve online. Check in was fast and instructions clear. Facility was clean. The only disappointment was that there was very limited space to drive in off of Ronald Reagan making it a bit uncomfortable for more than two or three customers to safely park and enter and exit.
James S | Overall ExperienceUhaul is all that I use renting trucks or storage unit I came from Miami to Orlando and that one month free rental for storage because I rented your truck was a big help
Charles F | Overall ExperienceMy things in the storage room were safe, never worried about it. Thank you all!!
lily h | Overall ExperienceAll as expected
Andre B | First ImpressionsStaff was super nice and extremely helpful with everything. My experience could not have been better. Would definitely recommend to friends and family.
joshua p | Overall ExperienceGreat staff and amazing attention from the manager! It has been one of three positive highlights of this year for me.
Samuel L | Overall ExperienceSheila was extremely helpful and courteous.
Lawrence B | Overall Experiencestaff was great sheila was so professional great experience
Zied A | Overall Experience3 great years!
tanya C | Overall ExperienceVery pleasant experience with helpful, friendly, courteous, and professional people!
Alan B | First ImpressionsThe staff is excellent!
Daniel M | Overall ExperienceI relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.
Nenad T | First ImpressionsOMG, I was blown away by the staffs friendliness and helpfulness!! They were so kind and informative with their products and what they had to offer customers! Thank you so very much!!!!!!!
brooke s | First ImpressionsSheila, the manager was very nice and have very a big heart for customer service
victor k | Overall ExperienceThe storage unit assigned was blocked in nightly by rental trucks which was extremely inconvenient. Overall price was way to high compared to local competition.
Carl S | Overall ExperienceStaff were courteous and efficient
Lawrence B | First ImpressionsFacility was clean- Sheila needs to be fired.
PETER M | Overall ExperienceThey went above and beyond to help me.T.Y.!!
john B | Overall ExperienceAbsolutely fantastic customer service from Sheila and her team! The facility was very well maintained.
BRIAN P | Overall ExperienceThe manager I believe her name Sheila is very helpful and professional.
Hasan U | First ImpressionsGreat service. Helped me with an extension to a rental.
Robert F | Overall Experiencecomments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional
dilsy a | Overall ExperienceService person was great and very professional
Joao a | First ImpressionsShiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul
Marc J | Overall ExperienceMade my move as easy as possible. Thank you
marti m | First ImpressionsShiela & her team did an excellent job! Friendly and helpful. Highly recommended!
Matt M | First ImpressionsExcellent Service
amado g | First ImpressionsHelpful and accommodating!!
gregory s | Overall Experiencegreat experience
jerry s | Overall ExperienceThey were always helpful and the facilities were easy to access with the codes.
ANNA M | Overall ExperienceMs. Sheila and her staff were amazing!
Kenna C | Overall ExperienceFantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure
Marc J | First ImpressionsHad to close two office doors to use bathroom. A little daunting.
Laura S | Overall ExperienceThere was a problem with spiders
tamara p | Overall ExperienceI recommend this service! They were so helpful . Thanks!
Marta P | Overall Experienceok
warren s | Overall ExperienceThe staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers
colleen s | First ImpressionsKeep up the Wonderful customer service. Thank you Sheila.
Son V | Overall ExperienceThe staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.
Delanley-Laurie M | Overall ExperienceThe staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!
Robin C | Overall ExperienceGrest service great people.
Sergio P | First ImpressionsWe have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.
DAWN G | Overall ExperienceGreat experience overall at this location
John N | Overall ExperienceThis U-Haul is the BEST. Always friendly and helpful. The staff are incredible. In a pinch they are always ready to assit. Thanks to all .
James P | Overall Experiencenever had any problems
David D | Overall ExperienceManager and staff friendly and always always Yelp filo at the Richter moment.
Mario G | Overall ExperienceExcellent service. Great attitude!
William W | Overall ExperienceGreat service!
John N | ReservationThis is one of the best storage experiences I experienced. I enjoyed my interactions with the staff.
David V | Overall Experiencewish the rates couild be protated as i was out of my unit 1 day after the new month started and was charged for the full month
edward r | Overall Experience"Nice!"
Luke J | Overall ExperienceLove the staff great ppl if it wasn’t for them I would of been somewhere else. Thank you staff and especially the manager she’s a great lady.
Charles J | Overall ExperienceGreat place to store and access your belongs in mid move or transition.
Kurt B | Overall ExperienceExcellent
Pavel L | Overall ExperienceI dont want to say excellent because their is always room for improvement. Thank you.
ruby g | Overall ExperienceSheila, the GM is always so helpful to whatever our needs are, as we've been a long-time customer. She's always pleasant and greets us by name yet shows outstanding professionalism and honesty.
Roy T | ReservationGreat people
CRAIG C | Overall ExperienceBad from the beginning and continues on.
denise d | ReservationThe staff has always been courteous and professional. Every tim we had an occasion to visit we were greeted with the same professional attitude from whomever was working at the time. Very nice facilit
GREGORY W | Overall Experiencevery helpful and excellent customer service
MAGNA R | Overall Experienceexcellent service. the manager is an awesome person, also the staff. thanks for everything
itza j | Overall ExperienceVery great customer service
Brittanni M | Overall Experience