We were unable to check the truck back in using our phone. Because of that we were charged an additional $20. Please keep in mind that older folks may not be familiar with all the procedures using apps. My husband tried to follow the process but it did not work - we don't think the $20 charge was fair.Douglas P.
Customer Reviews for U-Haul Moving & Storage of Longwood
Longwood, FL 32750
(N Of Hwy 434)
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: 10 am - 3 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't fix what's not broken you all are greatREGINALD D.
Customer did not leave a comment.Felipe M.
The customer service agent Ben/Berm Rivera was very arrogant, lack concern for what we were telling or asking him, and overall didn't have good customer service skills. He also wasn't very clear or attentive in describing the terms of the agreement or going out and checking the truck for damages, and clear in explaining the truck, rental information, returns, etc. I would never rent from this location again because of him. As a note, I purchased supplies and got a quote from another agent at this location a few weeks prior to this rental and the agent was the total opposite of Ben/Berm. The other agent was a pleasure to deal with and had great customer service skills!!!!William W.
Customer did not leave a comment.Alanna W.
Customer did not leave a comment.Constantino C. | Overall Experience
Being charged outrageous price ask for out town one way gave me in town not using this againðŸ˜¡KYLE W.
Excellent storage.Edgardo O. | Overall Experience
Ready for pick up on time. Friendly, helpful service.KIM W.
Customer did not leave a comment.ANTOINETTE W. | Overall Experience
Customer did not leave a comment.Judith L.
Customer did not leave a comment.Nelson C.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.teresa O.
The vehicle was in terrible condition. The engine makes a loud shrieking sound when the gas pedal is pushed and sometimes would stick in gears so that it could not accelerate. I went 4 exits on I4 at 40 MPH because it would not accelerate. When I finally got it to slip into gear, it topped out at 60 MPH (in a 70 MPH zone). Additionally, I purchased an appliance dolly. It was not in the truck. Easily my worst UHaul experience.Adam F.
Very helpful at time of despair.Lucretia P. | First Impressions
Customer did not leave a comment.RUSS J. | Overall Experience
Customer did not leave a comment.Aurelia R. | First Impressions
Customer did not leave a comment.John M.
The only thing I didn't like is that there was no parking space for customersdavid b. | Overall Experience
Customer did not leave a comment.DONALD F.
Customer did not leave a comment.Te'Ron A.
Nice customer service.Edgardo O. | First Impressions
Customer did not leave a comment.Johnathan R.
Customer did not leave a comment.Thomas C.
This is the best U-haul in the area, staff are very friendly and professional. The truck was the correct one and was clean. If you need a U-haul truck reserve it here, you won't be disappointed.Allan G.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Daniel M.
Sheila was extremely helpful in the pick up process. Equipment came in handy. I didn't use the hand truck after all.Pierette M.
Based on the conversation I just had with Fay(?) at Uhaul Customer Service I would not recommend Uhaul to anybody at all ever. After a long hold time she chose to ignore what I was calling about and make recommendations about how I should do your jobs in the future. When I explained that I was very clear to your staff about the situation and how it was inputted was not up to me, she told me the "we can't do your thinking for yoooouuuuu" I cursed at her twice and stand by both curse words. Don't worry about Fay, she seemed to think my reaction to her incompetent snarkiness was funny as she giggled through the rest of the call. Whoever thought to put that cretin in a customer service position should be evaluated. I am done with Uhaul. I think I'll go with a company that can do my thinking for meeeeee.Manuel C.
Customer did not leave a comment.Kelly P.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Damon B.
Customer did not leave a comment.JULIANNE E.
Customer did not leave a comment.Gretchen B.
Thank you for holding my things in lost and found.Casey P.
The checking in and out process was smooth and professional. The staff was helpful and professional. The truck was clean. Overall a great and easy experience. I would definitely come back to this location in the future.Kellie Ann F.
No problems no Hassles just like I like it..Kevin K.
Great service. Friendly and helpful staff.Laird L.
First class customer service.Gary B.
Very friendly staff. While moving in a staff member even helped unload a large piece of furniture. Unit was very clean. Hours of office and access are great. Thank you for making this an easier move.Marsha D. | First Impressions
Customer did not leave a comment.Mary A.
Mr. Ben was excellent in extending my rental for just enough time to complete my project. Thanks to Longwood U-Hauls employees. William SchultzBianca S.
Nothing to improve. Great serviceKarina T.
Customer did not leave a comment.Philip F.
Location is good and employee was friendly and helpful. The parking lot is small so it was difficult when returning the truck to the parking lot.JONATHAN H.
A bigger parking lot would be awesomeSydney J.
Very friendly and professional. I recommend this location to anyone.Jose R.
Very efficientBud C.
Customer did not leave a comment.Edgar F.
The 15' truck I rented was in very bad shape. It shook violently when reaching 40mph. So, I avoided the highways. The steering was very unstable. The emergency brake lever panel broke off, spilling taped black wiring. The truck stalled on me while idling for a few minutes. I had to reserve an extra day due to having to avoid the highway. This was a major issue because it stacked unnecessary miles, which in turn made my bill high. I am in the middle of moving. As you know, moving is stressful. But having to move in an unsafe vehicle doubles the stress. I even called tue office to let them know. The man simply advised me to call the 800- U-Haul number if I got stuck. This was the worst U-Haul experience. I've rented from U-Haul many times, but this was the worst. It's not a matter of â€œno one ever complained about the truck.â€ It's about driving and testing out the truck yourself, before it's made available to families.PAUL T.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Alexie O.
Customer did not leave a comment.Kristy S.
Not a lot of parking.Jennifer Y.
Customer did not leave a comment.Eric E.
The employees were extremely friendly. There are no negative remarks.NANCY C.
Customer did not leave a comment.Danielle H.
Sheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.Amado C. | First Impressions
Customer did not leave a comment.LUSCELENIA N.
Nothing!!! Thank you!Marcia R.
Customer did not leave a comment.America E.
I dropped off the truck on Sunday (8/8/2021) morning and the person manning the desk indicated he would complete the check in for me, and that I would be able to view it on the website later in the day. He was very helpful and made the process easy.Donald L.
Customer did not leave a comment.Thomas K.
Owner was fantastic!Frederick C.
I'm from Puerto Rico, in order to rent the vehicle. I had to provide mi driver license, military retired I'd card and passport. Because the customer service couldn't found Puerto Rico as a state. We are territory of the United State of America since 1898 an American citizen since 1917 by Jones law. The service was extremely excellent overall, but we deserved the same privileges as American citizens. Thanks and god bless America.Jean M.
Customer did not leave a comment.EDWARD C.
Customer did not leave a comment.KENNETH C.
I have rented many in these years but now this week I rented a van, and at the beginning they took the mile from the screen, it said 381, I did not move the screen as it was and I used it until 423, when they bill me they put 431, I say that there is an error, and it tells me that the 423 is from the odometer not from the mile. I tell you that it was from that base is that they took the 381. and they stole 8 miles from me, be carefulEnri B.
German cockroach's in van. Could not use it to move. Had to remove boxes and spray everything. Very disappointed. Should have got a refund. Did not use vehicle. Thanks ChuckCharles F.
Great customer service.Sharmane W.
Was charged an unnecessary cleaning fee. They sent me with the bill after I left and was home. Very short and rude employees.Jerry D.
The truck had roaches in it that we discovered while loading it. I hope I don't end up with roaches in my new home.Jenifer K.
The self pick up process took forever. Not sure if it was the website loading or lack of internet on site but very frustrating. Took us 20 minutes to check out. It apparently was doing the same for a gentleman trying to return his at the same time.Patricia H.
Customer did not leave a comment.louis K.
Customer did not leave a comment.Jogram R.
Customer did not leave a comment.Vicki R.
Customer did not leave a comment.William M.
Customer did not leave a comment.Christopher F.
Just nothing just keep up the good workFrancisco F.
Did not receive dolly even though it was paid for through our reservationJasmine M.
My critical comments are not applicable to where I finally ended up! My critical comments have nothing to do with this location. Just nowhere else to put them. I would give my experience of renting a UHaul truck -1 if I could. I reserved a 15' truck a month in advance from AR to FL. The day before you sent an invoice that put my DISCOUNT as added to my bill! Then you changed my pickup location from 1 mile away to 19 miles away! Soooo.. I get there and after going through all the paper work you tell me oops I don't have a 15" truck take this 26' one instead! NOOO I have an apartment to move not a house. Ok so we will send you 10 minutes away for a 20'.... fine I need to get going. We drive and drive, IT WAS 25 MILES AWAY! Wait now you have to wait because your time changed. Finally get a truck. Now drive back to point A. 73 MILES LATER. OH but we gave you an upgrade! NO it cost me more money in gas to drive the bigger truck to FL. A huge disappointment. -1PATRICK L.
The girl that was there that helped me was awesome very nice extremely nice you need to keep her thank you so muchpam M.
Shelia was PERFECT. As always an easy transaction.Steven H.
Customer did not leave a comment.Jeffrey A.
Customer Service extremely poorAlbert M.
The owner did not tell me that the vehicle would automatically lock when I shut the door. This was not the case in the past. I had left the key in the engine assuming the door would remain unlocked since I had not locked it. Unbeknown to me, it locked automatically when I shut the door causing me to be locked out of the vehicle. I assumed the office would have an extra key and I was prepared to go pick it up however, when I called the office to inquire if they had an extra key I was told no, they do not keep extra keys and that I must call the toll free number on the vehicle and request lockout assistance. This is a very unprofessional way to manage a business, even car rental companies carry extra keys for their vehicles. When I called the toll-free number I was on hold for 26 minutes before someone even answered the call. When the call was answered I explained what happened I was told they would dispatch someone and it should take maybe 30 minutes at most. I get a call back from U-Haul saying they contacted someone and he was in the area and should be no more than an hour. An hour later, no had shown up so I called again and was then told it would be another 45 minutes, I told them this was totally unacceptable, 45 minutes later still no one and finally 2 hours later, I had a guy show up to unlock the van. This is not acceptable business practice and I feel I should be refunded the cost of the rental for all the inconveniences and lack of communication from the owner.Suzanne K.
Very great customer service.Annette D.
Reserving my rental truck and checking out was fast and easy. Service was great. I rented a 10' truck one way to Texas. The truck was a perfect size and was very easy and comfortable to drive.CRAIG H.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Andrew S.
Shelia was FABULOUS IN EVERY SINGLE WAY!! GOVE HER A RAISE!!Kristina C.
Friendly , been going there for all our family moves. Equipment all in top shape. And fast serviceJessica M.
Customer did not leave a comment.Justin I.
Customer did not leave a comment.PAULT G.
Ms. Rosemary helped us with getting the unit, and she did a great job with it. We walked in and asked for a large unit, then we had the keys in our hand. Thank you Ms. Rosemary. I appreciate you.KELDRICK W. | First Impressions
Nothing. Great experienceTerri Z.
My experience was fantastic.Sheila was able to update my reservation to let me drop our one-way rental trailer at that facility rather than one across town. After two days of driving cross country with 5 kids saving any amount of time was a massive relief. She was also great in helping us get the storage unit set-up and the trailer off the car.Norman l. | First Impressions
Customer did not leave a comment.Tarell J.
Customer did not leave a comment.George G.
Customer did not leave a comment.Alyssa S.
Customer did not leave a comment.Claudia M.
Customer did not leave a comment.Albert C.
Only U-Haul location I use.Steve H.
Customer did not leave a comment.Philip L.
EVERYTHING WAS WONDERFUL!!!!!!Angela B.
Customer did not leave a comment.Annette A.
My location rating is only based on the office. A bit more space could have been niceDuval L.
Customer did not leave a comment.patrina R.
Sheila and Mum were very attentive and friendly. We always use this location.Jan B.
Customer did not leave a comment.William L. | First Impressions
All as expectedAndre B. | First Impressions
Very pleasant experience with helpful, friendly, courteous, and professional people!Alan B. | First Impressions
I relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.Nenad T. | First Impressions
Grest service great people.Sergio P. | First Impressions
Bad from the beginning and continues on.denise d. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!