Customer Reviews for U-Haul Moving & Storage of Longwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Longwood

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NASSER W.
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Great service, never going back to homedepot.

Frank W.
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I rented a truck from this location three times already, and Sheila is the best! Friendly, and makes the whole process so easy and quick.

Grace W.
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We got charged twice .

Corine B.
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Customer did not leave a comment.

ELIZABETH CHERYL K. | Overall Experience |
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Customer did not leave a comment.

NANCY P. | Overall Experience |
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Customer did not leave a comment.

Patrick R. | Overall Experience |
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Customer did not leave a comment.

Gary Mark B.
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Customer did not leave a comment.

Timothy B.
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Customer did not leave a comment.

Anthony C.
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Just felt dark and cramped. The staff were very friendly and efficient. Office was just too small in my opinion.

BRIAN P. | Overall Experience |
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Absolutely fantastic customer service from Sheila and her team! The facility was very well maintained.

Clarence L.
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My preferred U Haul location for many years! Sheila, and her staff, are always so courteous, helpful, and efficient! Thank You, C Lane

Kevin P.
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N/A

Sheila H.
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Customer did not leave a comment.

Jeremy G.
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Your mobile site was aggravating to navigate and ultimately did not work at all. It was an unnecessary annoyance and severely impacted the experience.

Sheila H.
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I was not advised that towing my car on a dolly required a pre tow inspection or why not was one ever done. I was not refered to another location that could rent me a tow trailer. My transmission burned out in ringgold he and had to be left in a parking lot of a circle k. I want help getting my truck to my location in Columbus, Ohio or remembered my rental.

Danaee I.
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great time and the mobile check-in was seamless

Efrain S.
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Was treated very well by the staff, both Ladies were very knowledgeable about the trucks and answered every question, great place would recommended to all my friends.

Hasan U. | First Impressions |
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The manager I believe her name Sheila is very helpful and professional.

Joey R.
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Maya was very helpful and professional! She was a pleasure and even when the computer system she went out of her way to help us! Amazing service!!! Thank you.

Don M.
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I waited 10 minutes for an office person to arrive to handle my check-in. Once he arrived, he did a good job of refunding $20 for a hand-truck that I never used.

adlai G.
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they may or may not have known but highway driving- the steering wheel vibrated after 50 mph which probably means needs a balancing of tires- they were very informative and helpful in the total rental process

Jorge S.
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Customer did not leave a comment.

Elizabeth R.
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Sheila and Maya was very professional , polite, helpful and courteous..

Ray B.
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Customer did not leave a comment.

Roger B.
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Customer did not leave a comment.

Christopher Y.
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Customer did not leave a comment.

kevin P.
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Customer did not leave a comment.

Alneda R.
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Customer did not leave a comment.

Shawntay W.
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Customer did not leave a comment.

Robert M.
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Sheila is just amazing.

Nat P.
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Customer did not leave a comment.

Kuntesh P.
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I tried to return the truck after hours The location finder was not working for the website so I left the truck there and put keys in night drop. FYI there was another customer there that also was dropping off same time and he also was having same issue with location finder. He too just did a night drop. I called first thing in morning to explain and the already charged me additional 20 for not completing the night drop online. I explained to them the situation and they told me I would have to call customer service. I called customer service and explain the situation and they said that they have no problems on their website. Yet we have two customers stopping off at the same time having the same exact problem. The customer service rep said she needed to call the store and ask for a manager there if they are willing to waive the $20 fee. Which she was willing to waive the fee. The customer service rep made it sound like she was doing me a huge favor by doing this. This was not a favorite to me this was owed to me considering it Was not my fault. But I don’t understand is if the manager at the store who I spoke with earlier before I spoke with customer service had to OK it, then why didn’t she just do that when I talk to her. Why did she told me to call customer service. The property has absolutely no parking. So even when you drop the truck off after hours you have nowhere to put them. And if you decide to go pick up my truck you have nowhere to leave your car. I would not recommend this place to anyone

Christian M.
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Customer did not leave a comment.

Marcus S.
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Customer did not leave a comment.

Adrian G.
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Very polite and Courteous young lady and young man. The reason we always use this facility.

Don F. | Overall Experience |
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Great service. Helped me with an extension to a rental.

stefanie R.
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Customer did not leave a comment.

geneva M.
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Customer did not leave a comment.

Patrick M.
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The staff was very professional and super nice to us. They made the whole experience easy for us. Thanks!

Donald F.
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Very accommodating to our needs

Nancy M.
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Customer did not leave a comment.

TIMOTHY M.
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Customer did not leave a comment.

Jose R.
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Preferred U-Haul location....simple...quick, and they always have what I need.

Benigna V.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

Gopinath K.
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Customer did not leave a comment.

Darryl J.
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Could use a larger front parking area. But all and all was a smooth painless process

Carla M.
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Staff was very friendly, great customer service.

Gail W.
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Customer did not leave a comment.

Johnny H.
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There shouldn't be a notes of false advertising... Reference to the $25.00 if u sweep the truck urself.

Karen G.
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Customer did not leave a comment.

Shawn S.
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The 24/7 advantage did not work for me. I uploaded the back of my driver license twice. Then I was asked for additional stuff. I ended up having to go into store and allow them to check me out. It was annoying

Claudia B.
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Sheila was excelente and great customer service

Jose miguel P.
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Customer did not leave a comment.

Dennis B.
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Customer did not leave a comment.

Kristin L.
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Customer did not leave a comment.

Scott R.
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Great service beginning to end

ARQUIMEDES R.
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Customer did not leave a comment.

Shana P.
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Customer did not leave a comment.

glen C.
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Quick drop off. Friendly woman running the store helped me unhook and I was out in 10 min. Well kept and well run store.

Lexie M.
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Great SERVICE from involved!

Marshall W.
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all good

Frank M.
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Customer did not leave a comment.

Vincent R.
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Thanks!

Russell T.
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Nothing it was great!!!

Edward W.
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Customer did not leave a comment.

Monica J.
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I did the sign in online but it took over an hour for us to get our van. This is unacceptable.

Dawn R.
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Customer did not leave a comment.

Richard L.
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The person who checked-in the truck was extremely knowledgeable, courteous, and efficient. The check-in experience could not have been more pleasant.

Dennis W.
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Customer did not leave a comment.

Jose C.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

Frances S.
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Customer did not leave a comment.

Shawn R.
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Personnel at this location were very nice and helpful.

Sammy T.
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Customer did not leave a comment.

Tracy Y.
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The air vents smelled like urine. We made them aware of this after we returned the truck. Other than that, everything else was amazing.

Robert R.
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Customer did not leave a comment.

jasmyn O.
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Customer did not leave a comment.

Lisa K.
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Nothing. You guys are the best!!! Will b back next year with you!

Angela B.
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convenient & excellent customer service!

Annita K.
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The manager Sheila Weich was exceptional. She made me feel very welcome and shows how much she cared about her customers getting the best service. Maya Baquero walked me through the contract and images on my phone. Both were very patient and friendly. It was a very pleasant experience and will do it again and recommend this storage at this location to all I know and meet. I am so pleased I found them.

dilsy a. | Overall Experience |
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comments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional

dilsy A.
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comments ... From the manager to his co-workers, everyone is very friendly and a very nice service is excellent. I will continue to recommend it. To all the friendships ... very professional that I loved this site. . Have a happy Thanksgiving and a happy Christmas in advance??

Jeffrey C.
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Both locations seemed to have problems with the registration and billing system. Both said u-haul was undergoing software updates. Fortunately, my wife and I were not in too much of a hurry. Check-in took about 45 minutes.

Shanon M.
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Customer did not leave a comment.

Joao a. | First Impressions |
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Service person was great and very professional

Ana Y.
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Customer did not leave a comment.

Mark K.
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Sheila was very helpful!

Robert W.
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Customer did not leave a comment.

Jeffrey D.
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Customer did not leave a comment.

William R.
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Very pleased with the entire experience !

David S.
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Customer did not leave a comment.

Alicia H.
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Customer did not leave a comment.

Niki B.
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Did not have the truck, I had reserved over a month ago, had to use a smaller vehicle, that took me multiple trips. If I would’ve had the truck that I had reserved it would’ve only taken me one trip. This is the third time I’ve used this location, and I am not sure if I will use it again. When I returned the truck, the guy at the desk was rude. Took keys and wouldn’t answer questions.

Efrain H.
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Customer did not leave a comment.

Richard S.
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Thank you Sheila for the professionalism and laughs!

Lisa Q.
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Customer did not leave a comment.

Harold P.
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Great service and experience

Aaron P.
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No safe place to park the truck. Safety was major concern trying to park the truck! Employee reprimanded me for parking in front of her gate when this was the only safe place to park the truck! I do not believe the facility has a safe place for parking and may cause to injuries or damages! Employee also told other customers “ we are in the business of storage and hauling, not in the business of having parking!”.

Lori P.
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The office and staff were very nice and accommodating. The truck was clean. No problems with it. I would recommend this site to my friends.

Debra S.
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Online check in issued an error, while inside attendant forced to manually enter in data (appeared annoyed). This location needs more parking.

Joseph T.
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Customer did not leave a comment.

Manoj C.
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Customer did not leave a comment.

dilsy A.
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very beautiful very excellent very kind really that I recommend the manager and her very kind assistant both for me an excellent service deserve the five stars

patty R.
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Parking was scarce and we had to park in the grass very close to a sidewalk, but it worked out and we weren't towed or ticketed. Other than parking no improvements are needed. "Bem" took care of everything else and was very knowledgeable and friendly.

Respitec M.
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Customer did not leave a comment.

Maria N.
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I would worn them if the trick fee upon returning, I was charged an additional $20 for some so called late return fee, I was scheduled to return van at 5:30. I returned it at 4:51 I was never even told that there would be such a fee. I’m disappointed.

Marc J. | Overall Experience |
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Shiela has been so helpful and accommodating, couldn't ask for any better treatment. Thank you Shiela and U-haul

marti m. | First Impressions |
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Made my move as easy as possible. Thank you

Matt M. | First Impressions |
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Shiela & her team did an excellent job! Friendly and helpful. Highly recommended!

amado g. | First Impressions |
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Excellent Service

gregory s. | Overall Experience |
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Helpful and accommodating!!

jerry s. | Overall Experience |
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great experience

ANNA M. | Overall Experience |
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They were always helpful and the facilities were easy to access with the codes.

Kenna C. | Overall Experience |
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Ms. Sheila and her staff were amazing!

Marc J. | First Impressions |
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Fantastic service, so helpful, Sheila was the best ,went over and above, can't say enough , thank you so much, will use Uhaul again for sure

Laura S. | Overall Experience |
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Had to close two office doors to use bathroom. A little daunting.

tamara p. | Overall Experience |
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There was a problem with spiders

Marta P. | Overall Experience |
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I recommend this service! They were so helpful . Thanks!

warren s. | Overall Experience |
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ok

colleen s. | First Impressions |
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The staff at this location worked great together and not only answered our questions but fully explained things so there weren’t further questions. More businesses should treated their customers

Son V. | Overall Experience |
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Keep up the Wonderful customer service. Thank you Sheila.

Delanley-Laurie M. | Overall Experience |
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The staff at the facility was great considering that is not where I reserved the truck from. The truck was very rough. The right back tire was in very bad shape.

Robin C. | Overall Experience |
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The staff was always courteous & helpful , especially the manager! Large ground-floor storage units for easy access and close to police station for added security!

Sergio P. | First Impressions |
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Grest service great people.

DAWN G. | Overall Experience |
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We have rented a storage space from Ronald Regan Blvd Longwood FL location for over a decade. The manager Sheila Welsh has been amazing. She always took care of us.

John N. | Overall Experience |
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Great experience overall at this location

James P. | Overall Experience |
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This U-Haul is the BEST. Always friendly and helpful. The staff are incredible. In a pinch they are always ready to assit. Thanks to all .

David D. | Overall Experience |
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never had any problems

Mario G. | Overall Experience |
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Manager and staff friendly and always always Yelp filo at the Richter moment.

Bill W. | Overall Experience |
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Excellent service. Great attitude!

John N. | Reservation |
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Great service!

DAVID V. | Overall Experience |
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This is one of the best storage experiences I experienced. I enjoyed my interactions with the staff.

edward r. | Overall Experience |
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wish the rates couild be protated as i was out of my unit 1 day after the new month started and was charged for the full month

Luke J. | Overall Experience |
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"Nice!"

Charles J. | Overall Experience |
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Love the staff great ppl if it wasn’t for them I would of been somewhere else. Thank you staff and especially the manager she’s a great lady.

Kurt B. | Overall Experience |
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Great place to store and access your belongs in mid move or transition.

Pavel L. | Overall Experience |
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Excellent

ruby g. | Overall Experience |
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I dont want to say excellent because their is always room for improvement. Thank you.

Roy T. | Reservation |
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Sheila, the GM is always so helpful to whatever our needs are, as we've been a long-time customer. She's always pleasant and greets us by name yet shows outstanding professionalism and honesty.

CRAIG C. | Overall Experience |
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Great people

denise d. | Reservation |
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Bad from the beginning and continues on.

GREGORY W. | Overall Experience |
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The staff has always been courteous and professional. Every tim we had an occasion to visit we were greeted with the same professional attitude from whomever was working at the time. Very nice facilit

MAGNA R. | Overall Experience |
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very helpful and excellent customer service

itza j. | Overall Experience |
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excellent service. the manager is an awesome person, also the staff. thanks for everything

Brittanni M. | Overall Experience |
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Very great customer service

No reviews have been submitted for this location.

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