Customer Reviews for U-Haul Moving & Storage of Lower Burrell

919 reviews

100 Burrell Plaza   Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)

(724) 472-4567

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 472-4567

100 Burrell Plaza
Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always a pleasure dealing with the folks in Lower Burrell. Friendly, knowledgeable and engaging. Manager is awesome.

Joseph M. 
Rating:
1.0

When you reserve a truck online it should tell you right then where exactly you will be picking your vehicle up at, not the preferred site. If the place of pick up has to be changed you should call the customer and tell them, not by a text message, I tried calling twice when I got the text on 2 different days and was on hold for a half an hour both days without anyone answering the phone. You might have time to wait on hold all day, but I don't. When you drop off the vehicle you should be able to drop it off anywhere and not a specific site, I had to pay for extra miles because I could not drop off near my house. This whole experience was just ridiculous and will never use this company for anything ever again and would not suggest it to anyone either. Your customer service of how to work with a customer is non existent.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.

WENDY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Customer did not leave a comment.

DAVID J. 
Rating:
2.0

Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there

Dawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Staff was not at counter to checkout at scheduled pick up time. Waited 15+ minutes. The after hours return process was unexpected. The app and steps to complete after a long day of moving was just annoying.

john P. 
Rating:
5.0

Excellent service! Staff is super friendly.

greg Q. 
Rating:
5.0

Customer did not leave a comment.

michelle r.  |  Overall Experience 
Rating:
2.0

I rented a trailer on June 3 at approximately 10:00 AM at the Lorton, VA facility. I returned that trailer at Lower Burrell, PA at approximately 7:50 PM on June 4. That was far in advance of my return date/time of 10:00 AM on June 6. I was told that I would receive my receipt via email, and upon returning hone to VA I found that the Lower Burrell facility opted to not process the trailer return in with the system until almost 11:00 on June 5., and that I have been charged foe an extra day. Bottom line, this is fraud that I request be investigated to correct this overcharge. This is my second rental in approximately a month. U-Haul was unable to fulfill my first contract from the Woodbridge, VA facility, and as a result I was supposed to receive a $50 credit for. When that fell through I rented a two way rental from the Lorton facility, and U-Haul has yet to fulfill that $50 credit from the contract it was unable to fulfill. This makes over $80 now that U-Haul has overcharged me. I have 2 more trailer rentals scheduled and am starting to have serious integrity concerns with the company!

MICHAELCHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The woman that checked us in was amazing. Showed us other rental items. Good experience

Donald W. 
Rating:
5.0

Truck was pretty beat but I think that's expected for a vehicle of that class with over 120k miles. I don't think the gas price was fair though but that's not due to the location. $13.50 for less than a 1/4?

JOEL K. 
Rating:
5.0

This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody

kim c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jay S. 
Rating:
5.0

Customer did not leave a comment.

SALLY B. 
Rating:
5.0

Customer did not leave a comment.

Domenico T. 
Rating:
5.0

The lady Sunday 5/30 that was working today was great

SUZANNE V. 
Rating:
5.0

Customer did not leave a comment.

Clifton K. 
Rating:
5.0

Very clean, pleasant facility. The staff is friendly and very efficient. It is obvious that rentals are what they do, not a side gig that has a few trucks sitting on the lot of their main business

Regis K. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

The store Manager was Awesome! Great Service!

William M. 
Rating:
5.0

Customer did not leave a comment.

Neil C. 
Rating:
5.0

They are doing just fine .... Corporate ought to know , what a good job Dana and crew are doing! They have even this spring added a propane tank , for refills!!!

allen H. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

None. General manager, Dana, was very efficient and pleasant.

Leonard U. 
Rating:
5.0

Hello , i would say , Mgr Dana Cassella is doing everything right already !!! This is a beautiful store , lots of equipment , lots of accessories on stock , if you need them, such as hitches , boxes , straps, packing , you name it , Dana has it !! Plus a beautiful storage area with lots of units , indoors...The folks here are always professional , quick service, and I especially like how you can return a piece of equipment after hours using the App. The lot is huge and lots of markings , stop sign , to ensure you are safe when walking around. I think this store and Mgr Dana and her crew deserve recognition for their hard work. The guys are always busy , friendly and take good care of equipment !! God Bless, keith

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Becky S.  |  First Impressions 
Rating:
2.0

Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should’ve been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!

Donna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

No improvements needed. Staff friendly and helpful.

LUCAS F. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Liane C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana L C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Y. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Great experience and helpful staff

Kristofer P. 
Rating:
5.0

Customer did not leave a comment.

rob B. 
Rating:
5.0

Simple and easy. Employee very nice !

Michael W. 
Rating:
5.0

You are doing a great job just ask them if they need blankets etc

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

DON G. 
Rating:
5.0

Nothing. Everyone is very nice and they accommodated me with everything i needed. Will always use this location..

Traci Z. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
3.0

Picking up: took forever with only 2 people handling the desk, getting vehicles and supplies. When I arrived to return the u-haul there was nobody at the desk. I waited for 10mins to return the keys. A maintenance guy came to the desk (no mask) asked what I needed, I told him I was returning. He questioned me about where the vehicle was several times, finally took my keys, threw them on the desk and walked away. Not a very good at customer service.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn T.  |  First Impressions 
Rating:
5.0

Everything went smoothly and I’ll be back to move again.

Kevin S.  |  First Impressions 
Rating:
5.0

Just keep doing what you are doing.

Wayne K. 
Rating:
1.0

Equipment was not ready. Tail lights were not operational therefore I had to go to different location and get another car tow dolly. I lost about 2 hours and was not happy about it. Employee did not offer anything to compensate me for my inconvenience. Also one of the two employees at the other location was rude and not customer friendly. Definitely needs some retraining on public relations. I hope I never have to deal with him again.

Adis H. 
Rating:
5.0

Easy to reserve, great customer service, CHEEP!!$$$$ love u-haul

Andrew L. 
Rating:
5.0

The agent was fantastic - she was very busy and by herself, but maintained her composure. Great transaction.

DAVID B. 
Rating:
5.0

Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10

JEROME W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron N. 
Rating:
4.0

Customer did not leave a comment.

Kent H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The staff was great and the truck I had was very clean. The only complaint I have is the truck I had was older and had NO AIR CONDITIONING!!. It also had a wandering issue at highway speed. It also had a whee hop issue. Possibly needs tires balanced and or front end alignment.

DANIEL J. 
Rating:
5.0

Customer service is terrible I pulled in parking lot to return truck employee pulls up behind me and just starts blowing the horn repeatedly she was so close to trick in a van I couldn't even see here out of mirrors on truck then after I Dina get out of truck and kinda angrily asked what she just sits there and asks if I can pull the truck into the next lane the. When my wife walked in to return truck your employee thought being rude and taking shit on your customer and then was rude to her the manager apologized for her your employee actions

Edward E. 
Rating:
5.0

Patricia was so incredibly helpful and pleasant to work with! She really made everything easy for us. Such a great experience!!

Austin K. 
Rating:
4.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

The Passenger Mirror Needs To Be More Adjustable I Had A Hard Time Setting It To A Good Position...

William K. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
3.0

Charged me to much for insurance. I only paid for the lower tier.

jordan G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
1.0

I made a reservation for a 9' cargo van and upon arriving there were none available. The lady gave me a 10' van which already goes against company policy for having what you're supposed to have made a reservation for. Not to mention(which the worker did also not mention) was that the 10' ft van which I did not schedule for, was 20 cents extra PER MILE. Upon confronting the worker after the fact for being deceiving, she would not reimburse me or do anything for being misleading and not following the “company policy.” I'm in the process of moving and will not be using uhaul ever again. Terrible customer service.

Rachel T. 
Rating:
5.0

Unit ran horribly, brakes squeeled every time they were applied. Fr Left brake would not release and was causing horrible fuel economy

Andrew W S. 
Rating:
1.0

I had an 11am appointment to pick up a truck and when I arrived no one was present at this location. My husband had to search for the only person there who was too busy assisting someone who did not have a set pick up time. This took an additional 20 minutes which put us behind by 1/2 hr to get to my moving destination. The female there acted like I was bothering her with a sour look on her face and didn't want to be at work. Very disappointed

ANGIE L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

I rented a cargo van at 230pm. I asked where to drop it off after hours if I came back once closed. I was told where to drop it off but I was not informed verbally that there was a charge for dropping off after hours. If I would have known there was an after hours drop off charge I would have brought it back before close. I saw it was on the contract once I looked it over to try to find out why I was charged so much but this should also be told verbally to customers.

GINA L. 
Rating:
5.0

Make sure the trucks are update on their maintenance. The break light was "dinging" on my trip to Cleveland, stopped and then again on way home. Roadside assistance is useless as they wanted me to wait an hour and a half when there was a U-Haul location 10 minutes from where I was. The last trip I took the Low tire light came on.

Ian D. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOLLY V. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Friendly and helpful staff. They are knowledgeable in the process and made it smooth

Roberta B. 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  Overall Experience 
Rating:
5.0

All our needs were met. The young woman who waited on us at the Lower Burrell location was very friendly and knowledgeable. We will definitely use the service again.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

harry H. 
Rating:
5.0

Great job for new facility, working out kinks, very versatile friendly and accommodating. Couldn't have had a better experience. Just keep on getting better.

Crystal R. 
Rating:
1.0

Poor customer service. Staff member was very rude. Staff member entered the wrong information for my rental and then charged me double. Staff was very unprofessional giving me attitude and lied about the situation.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Tracey G. 
Rating:
5.0

staff was fast and courteous. Equipment available, and fast checkout/checkin.

mike O. 
Rating:
4.0

I returned the rental around 5pm , during business hours. There was a male employee pulling a truck or from under canopy. I pulled forward and the employee saw us. I followed the directions to wait under the canopy. I waited there for 10 minutes. The employee had looked out the window and saw us. Meanwhile, another customer came. I finally went in and asked what should I do. I'm sure I upset the other customer but the employee clearly saw me following the directions on the sign and waiting at the truck. I feel like the employee could've either directed me to come inside or tell me that he would be right out.

Lori B. 
Rating:
1.0

Was suppose to be ready at 2:30 and I think we didn’t leave out of there til 3:40 can check photo. (Which made me loose 100.00 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn’t ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn’t be used. Oh let’s not forget I reserved a storage building as well. Which they didn’t have ready to go. And the card to access building didn’t work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.

Ashley J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Katelyn C. 
Rating:
5.0

Customer did not leave a comment.

Lori N.  |  Overall Experience 
Rating:
5.0

Quick easy pick up. Thanks

John C. 
Rating:
5.0

The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.

Terry M.  |  Overall Experience 
Rating:
4.0

I turned my truck in exactly one minute before it was due, but the employee did not check it in for 13 minutes (checking the truck, etc). I ended up being charged an extra day because he didn't back time the return to when I actually returned the truck.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

donna P. 
Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good

linda h.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and friendly.

Richard P. 
Rating:
5.0

Sherri (at the Lower Burrell, PA location) was awesome - extremely helpful and friendly and had everything ready to go when I arrived to pick up the rental! She made the whole process easy, going over all of the details and rates, and I was on my way quickly.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Customer did not leave a comment.

Alecia G.  |  Overall Experience 
Rating:
1.0

I was scheduled to do a self pickup of the truck at 8am. When I arrived to pickup the truck the app told me I could not pickup the truck until 9am when the store opened. After calling the 1-800 number I learned this location did not put out a key for me the night before. This error resulted in my entire moving plans being pushed back over 2 hours. This to me is inexcusable.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Maryellen C. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Equipment was clean and worked great

John C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

This is the second time I've used this location and I'm very pleased with it. My mother is using them in 3 days because I told her how wonderful they are.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

Jessika S.  |  First Impressions 
Rating:
5.0

Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!

Steve O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody P. 
Rating:
5.0

The vehicle reaked of smoke. It was disgusting. I tried calling into the location I rented from 6 times after picking up vehicle and no one ever answered the phone.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN H. 
Rating:
5.0

I can't think of anything.

charles A. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

SARA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles J.  |  Overall Experience 
Rating:
5.0

I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.

joe z.  |  First Impressions 
Rating:
5.0

It was nice to get 30 day free storage

theresa b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy R.  |  Overall Experience 
Rating:
5.0

Amazing

Crystal K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  Overall Experience 
Rating:
5.0

Dana is an excellent manager and provides outstanding customer service!!!!

Kris B.  |  First Impressions 
Rating:
5.0

Great experience

colleen t.  |  First Impressions 
Rating:
1.0

The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.

ELIZABETH F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  First Impressions 
Rating:
5.0

Extremely clean and fantastic access

darlene g.  |  First Impressions 
Rating:
5.0

Love the staff.... very friendly and accommodating.

darlene g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle E.  |  First Impressions 
Rating:
5.0

Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.

charles a.  |  First Impressions 
Rating:
5.0

Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.

William H.  |  First Impressions 
Rating:
5.0

Pleasure to do business with the manager Dana

Dennis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen s.  |  First Impressions 
Rating:
5.0

Dana was especially helpful and courteous!!

Steve O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra L.  |  Overall Experience 
Rating:
5.0

Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful

jocelyn K.  |  First Impressions 
Rating:
5.0

The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.

CYNTHIA J.  |  Overall Experience 
Rating:
5.0

Thank you

charles g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!

Kris B.  |  First Impressions 
Rating:
5.0

The young lady that took care of my daughter and I was very professional and caring

lisa z.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful

JOHN B.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly to deal with.

JOHN B.  |  First Impressions 
Rating:
4.0

I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.

sissie p.  |  Overall Experience 
Rating:
5.0

Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!

tara j.  |  Overall Experience 
Rating:
5.0

Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.

Ronald W.  |  Overall Experience 
Rating:
5.0

Great staff and facilities!

John K.  |  Overall Experience 
Rating:
5.0

Place is a good addition to lower burrell

Steven A.  |  Overall Experience 
Rating:
5.0

prompt service, staff was considerate to my rental needs. will be back for future rental needs

JOE M.  |  First Impressions 
Rating:
5.0

Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.

Joshua S.  |  Overall Experience 
Rating:
5.0

Allot easier then I expected

charles p.  |  First Impressions 
Rating:
4.0

Xxxxxx

Michael B.  |  Overall Experience 
Rating:
5.0

Everything was great. Staff were very friendly.

CHARON W.  |  Overall Experience 
Rating:
5.0

For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.

Bill F.  |  First Impressions 
Rating:
4.0

.

Jennifer R.  |  Overall Experience 
Rating:
2.0

Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,

robert w.  |  First Impressions 
Rating:
5.0

Everything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!

Robert R.  |  Overall Experience 
Rating:
4.0

Professional, courteous

redeemed e.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and units are extremely clean!

Ashley G.  |  First Impressions 
Rating:
4.0

Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Thank you!

dave c.  |  First Impressions 
Rating:
5.0

this facility and the staff were amazing. Definitely would recommend this site to friends and family.

Agia M.  |  Overall Experience 
Rating:
5.0

Overall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin

anne s.  |  Overall Experience 
Rating:
5.0

Great service, Michelle was awesome!

Angela H.  |  Overall Experience 
Rating:
5.0

Very helpful and accommating staff

anne s.  |  First Impressions 
Rating:
5.0

Very well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.

Marion G.  |  Overall Experience 
No reviews have been submitted for this location.

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