Customer Reviews for U-Haul Moving & Storage of Madison

Rating:

3.0

The staff was extremely friendly & very helpful. The inside as well as the outside of the truck were good. The brakes on the truck were not good at all & you could start the truck without the key. The doors did lock so that was a little comfort

Rating:

5.0

Personal was friendly courteous knowledgeable helpful.Service was great.I appreciate the service. Thank you so very much.

Rating:

5.0

No issues at all

Rating:

5.0

It’s a good spot, go for it!

Rating:

5.0

Excellent caring staff.

Rating:

5.0

Just keep doing what you are doing. No need to improve as far as I am concerned. Everybody was very helpful.

Rating:

2.0

Instruct your employees not to hang up on customers when there’s a problem, not to lie about their identity, not to refuse reasonable assistance when difficulty arises. We were not treated well and won’t be back to that location.

Rating:

4.0

All was good. Then the running lights went out on the trip but that was unforeseen they said they would take a look at them before it went out again

Rating:

1.0

I was overcharged twice and staff is rude

Rating:

5.0

Everything worked out great as can be expected. My only problem had nothing to do with u-haul - it was trying to get gas with a 26' super truck towing my car on a u-haul trailer. I tried a truck stop and went to the truck pumps where there was lots of room and all they had was diesel. Then went to the gasoline pumps at the same place and had to block access for a little bit.

Rating:

5.0

personal seemed very knowledgeable and professional

Rating:

3.0

First of all I was totally ripped off my first rental days was on my Venmo card two days paid upfront, paid for a extra two days a total of 4 days. So, place wasn't ready kept an additional 2 days so they charged me over 350.00 for 6 days, so I paid double they charged my Bank card again.

Rating:

5.0

Staff was awesome and so kind. Will deal with my uhaul business at this location from now on.

Rating:

5.0

Great service

Rating:

5.0

The desk ladies were so kind. Really appreciated them!

Rating:

5.0

The staff is so very helpful and courteous. I don't rent often but this is an excellent facility.

Rating:

4.0

Seemed a little chaotic with trucks everywhere.

Rating:

5.0

Single handedly the nicest staff I have encountered at a u-haul location

Rating:

5.0

Congratulations on having Jordan as an employee

Rating:

5.0

John Walker could not have been more helpful and cooperative throughout the time I rented my storage unit. He went above and beyond several times to assist me in managing the property in my unit. I remain very appreciative of his help and commend him highly.

Rating:

3.0

Charged me extra for going over mileage except your radio and ac doesn’t work when it’s 100 degrees outside.

Rating:

5.0

Nothing was great customer service

Rating:

5.0

The staff at the Madison, TN location was amazing! Extremely helpful. I am so grateful to them.

Rating:

1.0

I was not able to check in by mobile I had a 6:30am reservation. The store was supposed to open at 7am staff got there close to 8am and uhual customer service tried to change the location of my reserved van pick up without me knowing and had to change it back.

Rating:

5.0

Employ more than two people.

Rating:

3.0

Your price is just too high. We rent a lot of trucks and we are gonna have to find another way to haul.

Rating:

4.0

I rented a truck with a bed and the inside of the truck was so dirty I literally didn’t even want to touch the steering wheel .

Rating:

5.0

Have larger parking area!

Rating:

3.0

All the drop location are not open or will not take equipment in. One of the location I went to don't take auto hauler. Two locations was closed and room to drop off equipment. I was on the phone with customer service couple of times. The location I drop off I arrived around 5:05 pm I was in return lane looking around the key drop off area. A employee walked pass me no help!! The employee walked pass me and lock the door went in sided. Couple minutes later when the employee was heading out to get in their car. That's when I was point out the key drop off location. I was billed one day rental.

Rating:

5.0

Staff was friendly. Love how that Dodge van drove.

Rating:

5.0

Great group of guys here. Nicely done.

Rating:

3.0

I had to drive 30 miles to pickup the trailer when there was one 2 miles from my house. Didn't make sense. Staff at Madison location were very nice and helpful.

Rating:

5.0

Everything went great, and the customer service is amazing!

Rating:

5.0

Super impressed with how quickly and efficient Anthony and assistant were.

Rating:

5.0

always use u-haul

Rating:

5.0

Professional, efficient, and reliable. All very important to me. Thank you!

Rating:

5.0

The truck ran well and the AC worked very well. No problem dropping the truck off.

Rating:

5.0

keep up the good work. more parking would be good

Rating:

5.0

I love the customer service I have received. Yes, I am a repeat customer. Yes, I will continue to be a repeat customer.

Rating:

5.0

Same

Rating:

5.0

They are always nice and helpful, I always go there when I need a uhaul

Rating:

5.0

Service was excellent

Rating:

5.0

Friendly staff made sure everything was okay thanks staff all three of yall

Rating:

2.0

The team at the Madison location was initially helpful and apologetic due to the fact that I had been sent to three different locations to pick up my tow dolly and had traveled well over 30 miles. The lady told me she would add 50 miles to my contract since I had driven to multiple locations. She never added the miles. The gentleman inside the store told me I could not remove the tow dolly when I went home. I informed him I had a motorcycle that I needed to load and I would need to utilize the ramp. He told me I had to go home and load the truck first and then return. An additional 42 miles. No one at the Wedgwood or Whites Creek Pike informed me of this nor did either location apologize for the fact I was sent to both locations to get a tow dolly, but neither had one. When I returned the next day, the gentleman who secured my tow dolly to the truck told me one of the safety chains was broken but would not repair the chain or replace the tow dolly. He told me to simply lay the chain in the tray of the tow dolly after wrapping it around the front axle and it would be fine. It was not fine. The chain came unraveled and was repeatedly striking the road and causing sparks to occur. I had to pull off to the side of the road to rewrap the chain. While the truck worked fine and I eventually arrived to my final destination, the experience was both distasteful and disappointing and the personnel at the three locations, unprofessional.

Rating:

2.0

Communicate upfront that the truck needs to be loaded prior to the auto transport. Clean the vehicles there was dog hair all throughout the cab and someone’s dirty underwear. I rented a dolly and it was never loaded.

Rating:

3.0

Just wasn’t sure of what to do.

Rating:

5.0

Great service n professional reps.

Rating:

1.0

I had valuable and memorable things that got ruined with mold there were snake skins like I found 4 to 5 snake skins in different areas in my storage! There was all kinds of gravel! Which came from where I don’t know cause the floor walls and ceiling was concrete! The whole storage smelled of mold and that’s just with big items that were not boxed! So other things that were boxed I have not checked yet! I will be filing an insurance claim! And I still haven’t received my deposit back yet from the truck rental I had a 55 dollar off coupon from the corporate office! Thanks for your time! Have a good day!

Rating:

4.0

Make sure the person renting knows the return process for returning the equip. to a business that is closed at the time of return.

Rating:

5.0

Great experience n professional service

Rating:

3.0

The employees here tried to make me drop off my truck at a different location because the lot was “full”, even though this was my designated drop-off. They did not close out my split contract, and were very rude about making sure I knew I had to clean the truck out. Really bad look

Rating:

5.0

Everything was wonderful

Rating:

5.0

The manager was incredibly helpful

Rating:

5.0

It was a pleasure to work with John. He had excellent customer service and was very friendly. He made sure all my questions were answered which put me at ease during the entire process. I highly recommend working with UHaul and this manager.

Rating:

5.0

The facility that I rented the storage unit from is truly the best I've ever had the pleasure of doing business with.

Rating:

5.0

I came to this facility with semi truck try to back it to my unit the manager John helped me and make it easy for me I highly recommend this location

Rating:

5.0

Thank. You John . Superior customer service

Rating:

5.0

John, Kayla, Zoey, Troy, and a new girl I literally just forgot her name she worked sat 6/24/23, were all very helpful, caring, friendly, patient, understanding, after 3 yrs being there they kinda became family. They are absolutely a great crew and I will never forget them. They were still professional yet they were people just like me and that made ALL the difference in the world to me. I would recommend this particular store to anyone and everyone!!!! THEY ALL ARE A ABSOLUTELY, WONDERFUL TEAM

Rating:

3.0

There where trailers in front and was not able to drive up to it .

Rating:

5.0

Great group of guys and ladies. Keep up the good work. Thanks

Rating:

4.0

Manager came over and trained and coached in moment

Rating:

1.0

I always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends

Rating:

4.0

The code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.

Rating:

1.0

I tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring

Rating:

5.0

Nice ppl very helpful .

Rating:

3.0

The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.

Rating:

5.0

Mr. John Walker was very friendly and helpful.

Rating:

5.0

I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff

Rating:

5.0

The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility’s. I would recommend everyone at this location. Thank you guys for the excellent work.

Rating:

3.0

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with “late fees” because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I’d need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Thank you.

Rating:

5.0

Efficient, friendly, cooperative

Rating:

5.0

I would rather not be messaged at 2am . otherwise all was good.

Rating:

4.0

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Rating:

5.0

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

Rating:

4.0

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Rating:

1.0

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

Rating:

5.0

Fabulous! It will help us a great deal to have this fir a while.

Rating:

1.0

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

Rating:

3.0

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Rating:

5.0

Ty. Mike. &. Tracy. Great. People 💯💙🙏🙋. Ty. Been there 9ish years🥰

Rating:

2.0

Muy mala atención al cliente por parte de los empleados

Rating:

5.0

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks

Rating:

1.0

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

Rating:

3.0

Need more staff in the store. Abnormally long wait times!

Rating:

4.0

Great place to get a truck and storage easy access friendly staff fast service

Rating:

3.0

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Rating:

2.0

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

Rating:

5.0

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Rating:

5.0

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Rating:

2.0

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Rating:

1.0

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Rating:

3.0

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn’t find my reservation and no 10ft units available.

Rating:

1.0

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

Rating:

4.0

The guys went out they way to help

Rating:

5.0

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Rating:

5.0

Fast easy courtois

Rating:

3.0

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

Rating:

4.0

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

Rating: