Customer Reviews for U-Haul Moving & Storage of Madison

4,767 reviews

121 Moving Center Ct   Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)

(615) 868-5081

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 868-5081

121 Moving Center Ct
Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the good work.

Alexander M. 
Rating:
3.0

Customer did not leave a comment.

Kerry F. 
Rating:
5.0

My rental was given away because I was standing in line when the 60 minute grace period was exceeded. It would've been good to know that I only be an hour late before my reservation would be given away. Fortunately, the customer service line was able to give me back my truck reservation. Then the after-hours, on-line return app would not connect. Others checking in when I was there had similar problems.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great experience!

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

Garrett S. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
4.0

Customer did not leave a comment.

sandra C. 
Rating:
4.0

Customer did not leave a comment.

Judy M. 
Rating:
4.0

Customer did not leave a comment.

Victor L. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

Nothing service was great!

Eric M. 
Rating:
1.0

This was my worst experience with U-Haul ever!!! You guys delayed my move and cost me tons of money.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

justin h.  |  Overall Experience 
Rating:
5.0

They did a Great Job of giving the informational orientation. The Truck could have stood to have the cargo floor mopped. I imagine that is probably done during the week versus on a Saturday. The Personnel there were helpful, courteous, mindful of the customer and excellent listener's and acknowledged what you were saying. They made it such that “not to worry” they had your back.

Aaron C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

John walker was extremely helpful. Thanks!!👍

ALBERT B. 
Rating:
5.0

This location was great, however, I would have liked to pick up my truck at the location I selected instead.

Janet W. 
Rating:
4.0

Counter check in process should be quicker.

ANISHIA T. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Everything is great. Keep doing what you do!!

RICKY B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
5.0

Couldn't ask for a better experience.

Kenneth B. 
Rating:
5.0

I called the 800-number call center to move my reservation from 0900 to 1500. On transferring call to schedule center, call was answered, then hung up. I arrived at 1503 to find my reservation cancelled with no notice to me! Owner, John was able to retrieve it, but I was not happy. First two auto carriers had missing tie-down straps.

Gregory H. 
Rating:
2.0

The place where the utility trailer are located are on a hill. When Staff was installing trailer on my vehicle, the trailer had too much momentum because of the downward hill. The trailer coupler smashed into my bumper and dented and scratched the bumper right above my hitch

Azal K. 
Rating:
4.0

Original trailer was dirty (by the managers standards) he got us another one Super friendly and helpful - he was Fabulous

Renee K. 
Rating:
4.0

They assisted us in hooking up the trailer and ensuring all the lights worked, but we had to change out the wiring a couple of times before finding a good one.

Tiffany S. 
Rating:
3.0

First thing the location from which I was to pick the truck up was changed without notifying or being approved by me which caused me to put more mileage on that vehicle and have to pay more secondly the location they chose did not have a truck available but luckily it was a truck that was deemed out of service but it wasn't due to mechanical issues but due to the window having vice grips attached and I was allowed to use that truck which was a horrible ride but the employees at that location were excellent great did everything to try to make things right

will T. 
Rating:
3.0

not happy about having to return truck back to where i picked it up. that cost me double mileage fee.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

ALAN J.  |  Overall Experience 
Rating:
5.0

No problems at all everything was great thanks again

steve W. 
Rating:
5.0

good customer service

ted C. 
Rating:
5.0

The staff was very friendly and helpful!

DAVID R. 
Rating:
3.0

Equipment was clean but doorknob was broken and and rubber hanging off driver's side door

Allison L. 
Rating:
1.0

Travel almost an hr to get my truck since there was not one anywhere else. Told 3 different people on the phone and in person at another facility to pls make sure my dolly was in the truck. I was trying to move a bunch of stuff in the truck that night since we had to leave early next morning. I had to get there by a certain time to pick up my rental car to get back home. Got there no dolly in the truck called U-Haul support 1st person had me on hold for a while after I told her What I was calling about never came back then someone else come on the phone not knowing why I am calling. After finally her understanding why I am calling she calls the manager to tell him there was no dolly she come back and tell me how she woke him up like it was an inconvenience and that he said he had no one to come up there. I had made arrangements with my storage if I got there before closing they would let us out so that I could get the stuff load out of storage to take with us. But because of all of this I could not make it to my storage to get my stuff I needed and I needed the dolly because it was a washer dryer dresser small couch dining room set and boxes. There was only me my two daughters that were going to do this. With a dolly it would have made it easier for us. So keep in mind we live in Smyrna TN drove to MadisonTn which is on our way out of town. That manager wanted us to drive back over there the next morning and pick up one. Why should I have to drive almost an hr in the direction I am leaving going out of town and come back to Smyrna to go back that way again to leave out. I ask for a supervisor Jenn who was great and understanding of how I felt and did everything she could do in her power to help. She found a dolly around the corner from me we went picked up when they opened after we called first to make sure that had one. When my daughter brought the dolly back we loaded up the stuff in the house and left for the storage we got everything loaded up and left. Our plan was to load up the storage stuff first since it was the heaviest and we would be passing by it on our way back from getting the truck then that stuff would be done we would just do the house stuff that night lock up the truck and we would be off on the road at 6:15 am. My daughter had to be in Lexington KY before 3pm to sign her lease to get her keys to move in. I was supposed to pick my rental up before 1pm. They are an hr ahead of us so this mess threw me back by hrs. You can't drive a U-Haul truck like you can a car or suv, at least I don't. Reason for planning to leave at 6:15am already loaded and we would have been there by 12 noon their time. The later we were leaving here was even later us getting there. She made it to sign her lease in time the lady waited for her when we told her how close we were. I on the other hand missed getting my car rental because they closed and no one could wait hrs til I got there. You have to do all that in person. Ended up having to drive that rental U-Haul back home since I did not have a way back home. This was the most stressful event this weekend and now they want to charge me over 700. Now I can say they gave me some extra miles but my plan was not to spend any more money on gas for that truck I've 80.00 to fill it up 3 times. That is. It money I budgeted for but again I had to get back home. No I did not take the truck back to Madison how was I going to get to my house in Smyrna. So I took my other daughter that came back with me to our house to get my car and meet me at the U-Haul that was 8-9 minutes away. Granted the dolly got taken off and a little more but to be charged all that when it was their fault from the beginning by not making sure the dolly was in the truck. I even looked in other trucks to see if they had one in there but they didn't. Some was returning a dolly and I asked them if they had one they said no. So I tried to get one that night. The first time this happened to me I was like ok I will work it out and they took it off my bill but this time it was crucial to have that dolly considering all we had to move and it was just me and my daughters doing the moving and we were on time constraints. I would like for someone higher up from U-Haul to call me and reach out to me personally to make this right.

Marie B. 
Rating:
5.0

John, the GM, was especially helpful!

Brad T. 
Rating:
5.0

Just keep up the Friendly supportive Services

Janet C. 
Rating:
5.0

The app is not useful for checking in. Lots of glitches and requires you to go inside anyways.

Andrew B. 
Rating:
4.0

I requested a dolly and it was not provided also the pickup location I requested was changed and didn't realize until I had went to pickup truck otherwise all personnel was very helpful I had hired help and it was inconvenient but I got it all done

Rita C. 
Rating:
5.0

Customer did not leave a comment.

Dexter S. 
Rating:
1.0

Drop trailer off a day early the guy checked it in told me he's all good all paid for I left and 9 days later I get an email tell him I owe seven days late fee call the location to clear it up and I got customer service and they called the general manager location and he said he was going to reverse the email and I never got another email from them

Thomas V. 
Rating:
5.0

I have no complaints the service was great and on time. Would like reccomend your service. To friends and family. 😗🥰

TINA O. 
Rating:
5.0

The guy who checked me in was friendly and helpful.

GEORGE C. 
Rating:
2.0

My rental was set for a pickup, Apparently it was rented to someone that was supposed to return it in time but he didn't. They offered to send me to another location, I rejected the offer because that would've been a mileage increase. Plus the mileage went up from .69 to 79 cents. They offered me a 10in truck which I've never pulled my trailer with. I stick to what I know which is the pick up. Tried hooking my trailer up on the 10in, although it's a 2inch ball, for some reason my trailer would not stay on it. My car has a 2inch, and my trailer dies the sanething that's why I rent the pickup, The clerk did allow me to bring the truck back on half tank vs where it was at which was not much over the half. When I brought the 10in back I explained to him why the truck wouldn't work he insisted that it should have worked. I told him I understand but I have that issue with my car as well. He stated that if I had a problem with payment to see hiss manager. I did have a problem. This wasn't the rental I signed up for. If you knew you have a Reserva on a pickup, seems to have been the last pick up, why would you rent it out. He blamed it on the manager. So I'm spending more money and being inconvenienced because of their mistake. I spent 65 dollars on nothing and turn around a have to do another rental next week to complete my task. Sad part about it is, the manager was standing right there and said nothing. I've always rented from that location in Madison. After next week, I'll start going to the other Madison location. I do appreciate te clerk trying to make it right with the 10in but it just didn't work. Thank you!

Rhonda H. 
Rating:
1.0

The location did a wonderful job, but my service via the U-Haul app was terrible. My reservation was canceled without me knowing and I was unable to get the vehicle until the next morning.

Bailey H. 
Rating:
5.0

Thanks John and team!

Harrison S. 
Rating:
2.0

The rep at the desk was busy on the phone and kept me waiting for 7-10 mins while he was on the phone. He never stopped to let the person on the phone know he had a customer and he acted like me being there was bothering him. I didn't feel welcomed or assisted at all. If this Uhaul wasn't the closet to my move I would have left and went to another location.

LaQuesta S. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Extremely polite, informative and helpful!

Patrick K. 
Rating:
3.0

Customer did not leave a comment.

Floyd C.  |  First Impressions 
Rating:
5.0

I was checked in by a young man named Zachary. He was awesome! Great manners, great attitude which contributed to the overall great customer service experience. Should be commended.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Nadia C. 
Rating:
1.0

Next time I will choose another rental truck company. By far one of the worst experiences I've ever had.

James M. 
Rating:
5.0

Customer did not leave a comment.

Tammy O. 
Rating:
3.0

I was not greeted when I walked into the store. Had to stand there for about 10 minutes before anyone could help me. They came in talking about a truck, not knowing it would be the truck I got. They told me the engine light was on but it was fine and it was loud. I was on the highway and it started making noises and didn't want to take off. I thought I was gonna have to pull over and call them. It was hard getting it in drive because it was skipping gears. This was not a vehicle that should have been given to anyone and they knew it had issues! The guy that waited on me when I returned it was really nice and took car of me. This could have been very dangerous and I feel like my life was knowingly put at risk because that vehicle has mechanical issues and should never had been rented.

Monique W. 
Rating:
5.0

The Owner John was the best. Knowledgeable, friendly and efficient.

John R. 
Rating:
5.0

Love quiet way sing get done

Carlos C. 
Rating:
5.0

They are great there have used them before

larry P. 
Rating:
5.0

JUST A GOOD EXPERIENCE ALL WAY ROUND GREAT STAFF

Freddy H. 
Rating:
1.0

The assistant manager Jordan was very difficult and hard to work with. He lied multiple times and said there wasn't any auto transports available after passing 5 units in the parking lot.

Darren E. 
Rating:
4.0

Efficient. but could be a little friendly.

Larry R. 
Rating:
3.0

Customer did not leave a comment.

Stacey F. 
Rating:
5.0

Customer did not leave a comment.

Sloan H. 
Rating:
5.0

As I have heard said many times before as a military veteran, “As You Were.” Meaning stay right where you are, do not refrain and keep on doing as you are doing.

MARCUS I. 
Rating:
3.0

Customer did not leave a comment.

Blake R. 
Rating:
5.0

I had the best experience working with this store! The staff was fun to talk to and a delight to work with. The employee I worked with even found my debit card on the ground of the store, and saved it for me the next day. I will surely use this location again in the future!

Makenzie B. 
Rating:
5.0

Customer did not leave a comment.

Amber T. 
Rating:
5.0

Always great working with them. I think I have rented about four times in the past year and they have given A-1 service.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

No complaints!

Patrick L. 
Rating:
3.0

The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.

Camille M S.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and professional. They were ready for me when I arrived. Thank you the good service.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

DeAunte S. 
Rating:
3.0

I'm still waiting on my receipt from my service today. I was told that it was going to get email to me and it never had

Alexandrea S. 
Rating:
5.0

Mr. John Walker was very friendly and helpful.

Deborah & William K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

NICK S. 
Rating:
2.0

Employee's need to give better customer service, the truck I rented needs to be cleaned and taken to a mechanic. The truck began to shake once I reached 45 mph. As well the driver side door handle from inside was broken. However, an employee named Zachery said he would give me a discount towards my total once the truck was returned. But he didn't and instead charged me a gas fuel fee, even though I put gas in the truck. Overall this location needs better management and operational experience.

Lakeisha P. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah N. 
Rating:
1.0

The truck was completely empty when picked up I put 60 in it only got credit for 27 which is okay but also the truck broke down on us I had to drive about 40 on the highway it was very unsafe I was crying by the end just to get it back to U-Haul

Jaylene F. 
Rating:
2.0

Customer did not leave a comment.

EUGENIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Very see to rent any equipment especia illy true web

Carlos C. 
Rating:
5.0

I had the run around that made things inconvenient and my first stop that day I got yelled at I am not sure why. However Jon at the location where I picked up the truck was very kind and truly helped me get the truck quickly was kind and very professional.

Azhin H. 
Rating:
5.0

It's okay …Everything worked out…the vehicle was not cleaned and I understand that there is a shortage of staff. The dash board had a lot of message that has me concerned and Nervous but the van ran great. And the staff is very helpful…getting into lock Box

Angel S. 
Rating:
5.0

Great experience

Neville S. 
Rating:
5.0

Customer did not leave a comment.

Tatiana S. 
Rating:
5.0

Excelent

eledoro L. 
Rating:
5.0

The staff is excellent

Sam F. 
Rating:
5.0

Great customer service and very easy process.

Misty H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCUS M. 
Rating:
5.0

Customer did not leave a comment.

AFTAB S. 
Rating:
4.0

the staff was welcoming and helpful.

Michael G. 
Rating:
2.0

The truck I rented started once and never again. I spent ~1.5 hours waiting on roadside assistance and another 3 hours waiting for a tow truck due to the ignition switch needing to be replaced. According to roadside, the switch had already been replaced once. The key provided did not work in the doors, so I'm fortunate I did not lock myself out on top of everything else. Many calls to the UHaul over the course of the day to get help, and it was impossible to get someone from the store to answer the phone so I was routed to the call center every time. The person behind the counter was friendly and I was not charged after all of the trouble, but I will not be renting here or from any UHaul in the future.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Taryn J. 
Rating:
4.0

My truck is always ready. And the staff is very nice and helpful.

Donzale R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Make sure the reservation department is not reserving trucks within a 15 minute time window of when the other one should be returned.

Eric S. 
Rating:
5.0

I received great customer service for a walk in rental it was fast without any issues.

LEE W. 
Rating:
5.0

I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff

FELICIA D.  |  Overall Experience 
Rating:
3.0

Don't charge for your faulty equipment.

Margaret M. 
Rating:
5.0

The Madison Uhaul has always been a great location! Friendly, helpful staff, well maintained equipment. I have used this location many times over the last decade.

Tokesha W. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
5.0

Keep doing what you do. The guys there was so understanding and professional. They made me laugh even though I was having a bad day. I REALLY appreciated the concern and great job. Thanks again for being awesome.

Wanda G. 
Rating:
1.0

I would never recommend or ever go back

Patricia F. 
Rating:
1.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Excellent service n equipment

Isreal G. 
Rating:
5.0

The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility’s. I would recommend everyone at this location. Thank you guys for the excellent work.

marquari K.  |  First Impressions 
Rating:
3.0

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with “late fees” because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I’d need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Thank you.

Kristine M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dion H.  |  Overall Experience 
Rating:
5.0

Efficient, friendly, cooperative

Barbara S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hector V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxanne T.  |  Overall Experience 
Rating:
5.0

I would rather not be messaged at 2am . otherwise all was good.

Roxanne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shellie w.  |  Overall Experience 
Rating:
4.0

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia L.  |  First Impressions 
Rating:
5.0

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

FELICIA D.  |  First Impressions 
Rating:
4.0

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Sally M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
1.0

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

shelia p.  |  Overall Experience 
Rating:
5.0

Fabulous! It will help us a great deal to have this fir a while.

Camille M S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN O.  |  First Impressions 
Rating:
1.0

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

TASHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHACOYA B.  |  First Impressions 
Rating:
3.0

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Sally M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  First Impressions 
Rating:
5.0

Ty. Mike. &. Tracy. Great. People 💯💙🙏🙋. Ty. Been there 9ish years🥰

debroah C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Y.  |  Overall Experience 
Rating:
2.0

Muy mala atención al cliente por parte de los empleados

Jacobo M.  |  First Impressions 
Rating:
5.0

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks

JOHNNY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEWIS E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE A.  |  First Impressions 
Rating:
1.0

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

ELIZABETH S.  |  Overall Experience 
Rating:
3.0

Need more staff in the store. Abnormally long wait times!

Kristina Z.  |  Overall Experience 
Rating:
4.0

Great place to get a truck and storage easy access friendly staff fast service

Karl W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rhonda moses m.  |  Overall Experience 
Rating:
3.0

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Jean H.  |  Overall Experience 
Rating:
2.0

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

sherita h.  |  Overall Experience 
Rating:
5.0

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Jeoffrey D.  |  First Impressions 
Rating:
5.0

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Debra C.  |  Overall Experience 
Rating:
2.0

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Kevin W.  |  Overall Experience 
Rating:
1.0

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Erin P.  |  First Impressions 
Rating:
3.0

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn’t find my reservation and no 10ft units available.

kirk r.  |  First Impressions 
Rating:
1.0

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

andrew j.  |  First Impressions 
Rating:
4.0

The guys went out they way to help

steven c.  |  First Impressions 
Rating:
5.0

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Evan W.  |  Overall Experience 
Rating:
5.0

Fast easy courtois

Tanya R.  |  First Impressions 
Rating:
3.0

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

MECHELL S.  |  Overall Experience 
Rating:
4.0

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

KEO C.  |  Overall Experience 
Rating:
1.0

Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

Joan M.  |  Overall Experience 
Rating:
2.0

They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven’t been about to get in my storage for 5 days.

QUINNA H.  |  First Impressions 
Rating:
2.0

My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Stephen S.  |  First Impressions 
Rating:
3.0

Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Donald J.  |  First Impressions 
Rating:
5.0

I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

Vera F.  |  Overall Experience 
Rating:
5.0

Anytime I called up there everyone was always helpful.

sherrell b.  |  Overall Experience 
Rating:
1.0

Management was rude and offered no assistance to help customers

temeshia p.  |  Overall Experience 
Rating:
5.0

I just want to say that you all are awesome. Thanks for being there in the times of need.

linda h.  |  Overall Experience 
Rating:
5.0

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Lee Esther W.  |  Overall Experience 
Rating:
5.0

I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Thanks!

Jeoffrey D.  |  Overall Experience 
Rating:
2.0

The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Darryl B.  |  Overall Experience 
Rating:
5.0

I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

Chynette G.  |  Overall Experience 
Rating:
4.0

They employees were super nice and always answered my questions. They were very efficient!

VEASHA R.  |  Overall Experience 
Rating:
3.0

Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Cathrine H.  |  Overall Experience 
Rating:
2.0

CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Janet K.  |  Overall Experience 
Rating:
1.0

Worst service ever never will do any kind of service from your company again

Charlene Z.  |  Overall Experience 
Rating:
4.0

Other than wishing for an elevator opposed to an access ramp, it was a great experience.

Jeremy J.  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and Mike is professional and personal.

will c.  |  Overall Experience 
Rating:
1.0

Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

Marla M.  |  Overall Experience 
Rating:
5.0

Great service

BRIAN C.  |  Overall Experience 
Rating:
5.0

very good to work with

Buddy K.  |  Overall Experience 
Rating:
1.0

Staff was very hard to get a hold of. I moved my belongings to SpaceMax

Katheryn S.  |  Overall Experience 
No reviews have been submitted for this location.

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