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carlos C.Customer Reviews for U-Haul Moving & Storage of Manassas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!
Randy H.Staff was friendly and helpful.
Scott G.Staff was great, very helpful and smooth transaction and move in
nicole h. | First ImpressionsThe truck was clean and seemed to run well. HOWEVER, the box truck leaked. So, when rained, some of the contents of the truck got wet! Including electronics, paperwork and furniture. I'm still not sure if I will be able to repair the damage.
James W.Personnel were very helpful and knowledgeable. The process was seamless.
TOM M.Wed dropped off after hours. The online instructions were helpful, except there was no lock box for the key. We searched the entire area and could not find anything indicating key lock box. When we clicked the link to show a picture of the lock box, it showed an orange box on a yellow poll. We checked all of the yellow polls and could not find anything. Frustrating. So, we ended up having to leave the keys in the truck.
Tracy G.I think the truck needed a tuneup. Slower to stop both full and empty and at 50 mph, you could feel the truck pull in shimmy. Probably just a simple balancing thing. The only problem I had was U-Haul helped hire labor for me. Understanding they are an outside entity, but this is the second time labor hasn't shown one hired through U-Haul.
Catherine M.Efficient reservation of vehicle, pick-up and drop-off.
Dellas B.Although the store was empty they made no attempt to sit down with me I had questions instead they just handed me a brochure They didn't give me credit for half a tank of gas or considering the fact we lost 2 hours waiting for tow truck to fix flat tire They just didn't have time to talk to me
Rebecca R.Great job, thank you!!
Robert M.The young man that checked in the return was extremely professional and nice
Regina C.All very straightforward and trouble free. Staff were polite and helpful and work was done quickly, on time, and seems very professional
Brian W.Thanks to Gabriela for being so helpful and helping us!!
Betty K. | First ImpressionsThe young man who assisted me had excellent customer service. He went above and beyond to ensure that I was satisfied.
Carrie T.I think the prices could be better when your renting multiple units.
brook r. | Overall ExperienceGood service
ERASMO J.10480 Dumfries Rd, Manassas, VA 20110 is the best UHAUL facility I've ever utilized! I always felt that my possessions were secure and that no matter what time I had to drop by my storage unit, it would be clean and safe. When I interacted with the personnel, they were courteous and professional everytime! Thank you, Dumfries UHaul, for everything!
Phyllis T. | Overall ExperienceNothing, I rented a dolly, trailer and 1 blanket to help a friend. When I arrived at his house I didn't use anything that I rented. So I returned everything unused a couple hours later.
Anthony L.Not a thing, I actually had to change my truck selection when I arrived and the person on staff during President day made it a seamless transaction and the return was just as good.
Roy C.Very satisfied with this team's service. The U-haul website directed me to 2 different locations to accommodate vehicle, equipment, and supplies for my move (at least 30 minutes apart). This location contacted me to ask about the equipment and, after I inquired, helped me to make a more sensible streamlined reservation for all of my needs. Both pick up and return were very efficient. Although my move took me further from this location, I will drive the extra miles to work with this location again if the opportunity arises.
NATHAN C.Excellent as is, highly recommend this location and group of associates.
Mike M.Had a trailer hitch installed. Process from start to finish went very smoothly. The facility was fully equipped & set-up to handle this type of installation. The installer was very knowledgeable on the procedures needed to provide a professional installation and the store manager was totally on top of things and made sure there were no problems. Can't ask for more except maybe more comfortable seats if you plan on waiting while the work is being done!
Robert S.Staff at this location are very friendly and professional!
Duane L.The employees should do a walk around the vehicle with the customer.
Martin B.They stole $25 from my debit card. as an excuse, fuel charge! however, leave the same amount of fuel in the truck as you received it, There are no problems, surely they are starving, so they must rob customers.
Juan Z.Excellent service
Tahar S.The mobile pick up location services did not work once I arrived, the truck smelled horrible, and I was over charged.
Cassidy N.Super quick pickup and drop off
Andrew M.Great service
Michael L.It is incredibly hard and cumbersome to check in remotely when the store is closed. It takes a very long time and there is no help available 24 hours to help. The check in process is not user friendly and takes forever to figure out.
Vonda M.Gabriela Sanchez was so nice to work with at the unit. Met her as I was moving out. Felt safe using this location. If I have another need for a unit, I will return here.
Rhonda B. | Overall ExperienceFrom rental of a truck to supplies all in one convenient place.
Amelia B. | Overall ExperienceGreat customer service!
John S.Very professional
ginger C.The storage team SAVED MY LIFE. I left stuff in the cab of my rental and they reached out to get my stuff to me. They are WONDERFUL.
Richard P. | First ImpressionsThe staff SAVED MY LIFE. I left some expense stuff in the cab and they let me know. I REALLY appreciate the team.
Richard P.Reservation, pick-up, drop-off - quick and easy! No recommendation at this time.
Dellas B.Nothing at this time!
Edward M.Friendly team.
Carmen C.Staff was very friendly and helpful, especially Zack. They fit us in right away. Delightful experience. Thank you.
alyah F.Nothing at this time. Everything was outstanding from reserving a vehicle to picking it up to turning it in.
Dellas B.Excellent customer service!!
Kristi W.Vehicle was clean, gased up, easily accessible
Ray Y.office people were friendly/professional....also helpful on the phone when I called in....and yes , this place , and the parking lot , were very clean....prices were fair, reasonable....all in all , they get an " A "....Lew
Lew L.The gentleman who helped with my rental was curious and friendly. I've always had a good experience at this location. Thank you U-HAUL
WILLIAM J.The Manassas location was fantastic too work with. I will definitely use the next time! Thanks for the team you have.
Robert S.The gentleman who hooked and unhooked the trailer was professional, friendly and efficient.
Nicholas T.Windshield wipers were horrible and we had to stop numerous times to clean the windshield. It was raining the whole trip and they did almost nothing to clear the windshield. They would just chatter all across the windshield and not clear anything. It made the drive in the dark dangerous and at one point had to decide wether is was safe to continue with the wipers the way they were.
Jeff W.We had a lot of confusion and problems at the first location. After about an hour and still no key, we decided to go to another location. Josh took good care of us and even saved us money.
Tracey J.Always great service, quick transaction and most friendly.
Robiul I.The only issue I had with the rental was that one tire was severely under pressure. I did not notice it when I picked up the trailer but did see it once I loaded my car onto it. I brought the tire up to pressure and had no further issues. The person who assisted me was extremely helpful with connecting the trailer to my truck and making all of the connections.
GLENN S.Nothing everything was perfect
Spencer D.Great service out the door fast.
RICHARD B.Nothing. David, the technician, is the Best! He is pleasant, competent ,and possesses great customer skills.
khanh T.Professional and friendly staff.
William S.great employees
pamela m. | Overall ExperienceMy only complaint would be the refund policy regarding storage unites. I moved out prior to my bill being due but was not given a refund on the time I was not going to need the unit. Felt this was unfair. Meaning if you stay one day you owe $212. Not right especially with the economy the way it is.
Tina t. | Overall ExperienceVery professional service provided by the employees at this location. Thank you all very much. My interactions were quick, simple, and handled efficiently. Overall, I am very pleased with how my needs were met.
David B.Truck had audible exhaust leak Key was very difficult to remove Brought back with more gas than was delivered, yet I was charged 10.00. Not very happy
Thomas E.Very helpful and friendly staff
Kathy L.Make sure both side mirrors are working and make sure the cab is clean. Otherwise, the staff is excellent at this location and pick up is super prompt!
Jenica C.I'd like a grace period for after-hours returns. Was billed for a 2nd full 24 hour rental when I was delayed on returning Auto Transport only a few hours.
Theo A.A good business experience. Nice clean and easy to talk with
margeret b. | Overall ExperienceFix you mobile app. I checked in online but still had to go inside, answer all questions again, and confirm payment. It's a waste of time to do it twice and not convenient. It defeats the purpose of having online checkin.
Richard P.Key Drop box not as pictured.
Nathan J.Not a thing
Alfred G.Josh is a great manager and all his co workers follow suit. They're all informative, courteous, and kind. Everyone I dealt with was knowledgeable of every option I had with reference to U-Haul. An excellent team at this location !!
shane C. | Overall ExperienceWith the economy rising over the past 7 years the increase was a little over baring for me with the $5. increases, what I was paying was high enough so I found another brand new storage bigger in size and air climate and closer to my home and a better price in saving.
MICHELLE S. | Overall ExperienceFelt like I was getting stalked
Justin L. | Overall ExperienceWonderful experience from move in to move out. Would recommend and suggest to friends.
Stacy Y. | Overall ExperienceStorage facility was clean and easy to use.
Kris K. | Overall ExperienceGreat pricing and service.
Jamila Patricia G. | Overall ExperienceEl personal muy amable , el ambiente limpio y bien iluminado, todo bien organizado Mucho profesionalismo Los felicito Y los recomendaría al 100% d seguridad
maria a. | Overall ExperienceExcellent customer service
Crystal H. | First ImpressionsGreat experience with you. I will use your services again when I need your help and services. Thank you.
Sylvia A. | Overall ExperienceGreat people at the location!
kenneth s. | First ImpressionsI love this facility. It is so clean, well maintained and the temperature was great.
Carol M. | Overall ExperienceGreat all around
Abraham B. | Overall ExperienceLove the workers in both locations.
Nyshea E. | First ImpressionsI was somewhat disappointed to find out during check out after some 2 years that military discount was available but information wasn’t shared on either unit I rented. Would have loved to have had those savings.
Curtis H. | Overall ExperienceMy only comment is that I kept getting past due notices for my unit, even after the payment was made.
Pedro O. | Overall ExperienceThank you
robert h. | Overall Experiencenoi comment
Ross B. | Overall ExperienceVery pleased.
Deborah R. | First ImpressionsAbrieron my storage y ROBARON MUCHISIMAS PERTENENCIA PAGUE EL STORAGE POR 7 AÑOS PAGUE CASI 7,000 DLLS DESDE EL 2015 HASTA AHORA Q FUY E ERO 2022 TODO ESTABA REVUELTO COSAS PERDIDAS REALMENTE SON UN ASCO POR COOPERAR CON LA CORRUPCION DE GOBIERNO GANGS STALKING INCREIBLE COMO SE MANIPULA TODO , GRACIAS POR LA EXPERIENCIA TAN MALA Y ASQUEROSA DE TRABAJAR SEÑORES ESO SE LLAMA TRAFICO DE HUMANOS CORRECTO MIS COSAS COMPLETAMENTE DESTRUIDAS LO Q ME DEJARON , PERO TODO ESTA AHORA DOCUMENTADO!! DIOS LOS BENDIGA
YOLANDA GABRIELA R. | Overall ExperienceOutstanding customer service—I went in to buy packing tape and ended up getting a storage unit. Mason quickly greeted me, answered all of my questions, offered to give me a tour of the facility, and really made the whole process a breeze. He was friendly, polite, and professional. I felt comfortable and treated as a valued customer and that’s why I chose this facility over the others I had considered. Thanks for your help and making this an easy decision!
Allison H. | First ImpressionsFacilities met our needs.
michael m. | Overall ExperienceI was very please with how the staff made everything very easy to setup a vehicle and storage unit. Very friendly and professional. Will definitely use them again.
william m. | First ImpressionsI’ve had a storage unit at Dumpries for years. The staff is always nice and helpful. My rating applies only to this location. I’ve had units at other locations that weren’t good.
SUSAN S. | First ImpressionsI couldn't have found a better place to done business with. Outstanding employees, extremely personable and helpful. Thanx again gentlemen for all your help.
ALAN S. | First ImpressionsThe service I received was polite, prompt, courteous, and respectful. I would absolutely recommend this location to anybody in need of vehicle rental or self storage in and around Manassas...
STEPHEN MATTHEW W. | First ImpressionsThe young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!
shane C. | First ImpressionsGreat would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!
Thomas C. | Overall ExperienceWell run, efficient, and clean! Couldn’t ask for a better facility!
KATHRYN SCOFIELD L. | Overall ExperienceI have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience
Mickel C. | Overall ExperienceYour company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.
Keith P. | Overall ExperienceStaff was super helpful and friendly!
Edwin S. | Overall ExperienceI posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filing
Kenneth S. | Overall ExperienceStaff always friendly and helpful. Auto pay worked very well. Always had notice of a payment collection. Storage unit itself was always clean. No sign of bugs or mice ever. Hallways always clean, floors shiny, lighting good, signage good to direct you to elevator. Elevator never out of commission. Would be my first choice if I ever have need for storage facility again!
Kenneth S. | Overall ExperienceThe staff was amenable to my needs respectful of my current handicaps, age and very patient overall.
Sanford W. | First ImpressionsPleasant staff.
Larry P. | First ImpressionsI Love all the employees and they were well respectful
Pamela W. | Overall ExperienceNot only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!
Robert C. | First ImpressionsKelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.
Detra H. | First ImpressionsStaff very friendly and helpful.
Edwin S. | First ImpressionsStorage unit is spacious and clean. Security is excellent and the elevator is most convenient.
Corey P. | First ImpressionsOutside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small
danitra L. | Online Move InThe staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. Thanks!
Emma D. | First Impressions