Nothing to improve, everything went perfectly!Chris B.
Customer Reviews for U-Haul Moving & Storage of Manassas
Manassas, VA 20110
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Previous driver smoked in the truck. Smelled real bad. Both the members we worked with at the Woodbridge, Va uHaul as well as the owner of the Manassas uHaul we're extremely friendly, responsive and pleasant to work with.Michael L.
Your 2-axle trailer is well-designed and easy to operate and tow.JOHNCHARLES M.
Amazing Staff. Awesome enthusiastic and Energetic Manager. Very Helpful Staff.SRIHARI G.
Customer did not leave a comment.Toby D.
I like the fast service and attention.LARRY C.
Customer did not leave a comment.DAVIDMARTIN F.
Mr. Necessary was fantastic. Facility was very efficient. Equipment was clean and ready. Great experience.Barry L.
Very friendly staff, quick service.JUANFRANCISCO A.
Customer did not leave a comment.MUHAMMAD I.
No issues, staff was friendly and professional.BETHANN H.
Staff is excellent Thank youBrian H.
I was charged the $20 fee for not checking in. I made several attempts to check in the vehicle. Your associate helped, left a note in the vehicle indicating the app was having problems. Guess what, you still charged me the $20 fee. Please return my $20, due to your app not being available upon my checking in. ThanksTIMOTHY C.
I would have rated Virginia location 5-star had it not been for the delay in my hitch install. A week with minimal communication. I had to keep checking back on parts. However to redeem uhaul I want to commend the Longview drop off location and the General Manager Kristin Gadberry and all her staff especially Demarquis Loudermilk for his assistant. This location provided excellent customer service ðŸ‘.SONDRA T.
Price was ridiculous, as confirmed by the FL drop off location. This is obviously a comment for uhaul not for this particular location. I understand supply and demand but we needed a trailer and had to go over an hour from our house to get this one AND pay a ridiculous price.Paul S.
I do not notice anything that needed improvement at this moment.thank youStanley B.
Customer did not leave a comment.Christopher J.
I never got a total for my rental ?JEFFREY WALTER M.
Customer did not leave a comment.Ronald W.
Friendly, courteous, attentive, professional staff at this nicely landscaped, orderly, well-arranged, well-stocked location gave genuine welcoming customer â€˜service with a smile' as they cheerfully provided well-working powerful vehicles. Great attitudes make for a great atmosphere.Stephen S.
Customer did not leave a comment.GIL ALLEN B.
Customer did not leave a comment.STEPHANIEMAYE M.
Customer did not leave a comment.Amanda Y.
Customer did not leave a comment.Joy B. | Overall Experience
Customer did not leave a comment.BURTONREHMATULLA P.
Customer did not leave a comment.CARL ANTHONY P.
Nothing. Service was friendly, quick, and very helpful.William Z.
I Love all the employees and they were well respectfulPamela W. | Overall Experience
Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!Robert C. | First Impressions
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Andrew W. | First Impressions
Great experience. Rented and checked in online. Thanks so much!Jeanette P.
Very quick in and out.Brian B.
Customer did not leave a comment.MARIANA ELENA Q.
Customer did not leave a comment.Malcolm H.
gas tank wasn't really full on multiple occasions, so I ended up paying $10-$20 more than I should have.Brian H.
Great franchise. Convenient, friendly, well stocked with equipment. Just a great experience all around.THOMASJOSEPH H.
No additional commentsMICHAELSTEPHEN M.
Great service, no issues. Would recommend. Very simple and quick service.ARTHURJOSEPH V.
Customer did not leave a comment.PAGE INMAN T.
Customer did not leave a comment.Vicki M.
Very easy, dropped off the truck and then they just took the keys and was able to not worry about anything.BRIANPHILLIP H.
Customer did not leave a comment.TAMMIELIZABETH K.
Was very pleased!Nazim M.
Customer did not leave a comment.SVENALFRED R.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.DAVIDMCINTOSH B.
Customer did not leave a comment.Matthew Z.
When I arrived the cargo van I rented was not back yet so they gave me a 10' truck to accommodate me and made my day actually easier! Thank you Johnnie and your great team!CALVIN OTIS G.
Customer did not leave a comment.RANDELLBYRON A.
Customer did not leave a comment.KENNETHMORRIS S.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.TEKEYARENEE J.
Customer did not leave a comment.MARCIAL Q.
Only thing is that I booked the trailer about 4 weeks out and they didn't have the size (8 x 4) that I had reserved! I had to move to 8 x 5 and pay the extra money for the change in size! I had to have the trailer we were moving..Lance P.
Customer did not leave a comment.HOWARDMURLE G.
The. Idea on how to hook up the chains is not how the attendant did it. His way was safer and easier.Eugene C.
Kelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.Detra H. | First Impressions
Customer did not leave a comment.Julia P.
Customer did not leave a comment.Elizabeth L.
Staff very friendly and helpful.Edwin S. | First Impressions
Customer did not leave a comment.ZAHID HAMEED C.
Customer did not leave a comment.GEORGE D.
Very easy to return vehicle.JOSE MANUEL M.
All went well, staff was great. Very easy!GEORGEEDWARD B.
Customer did not leave a comment.MIGUELESTEBAN P.
Customer did not leave a comment.Kim F.
Fast and easyMICHAEL EUGENE H.
Staff was professional and courteous.John H.
Staff was professional, helpful and friendlyDAVID LYNN D.
Customer did not leave a comment.SCOTT M F.
Girl was not helpfulHAROLDR S.
Customer did not leave a comment.MARCOSA L.
Customer did not leave a comment.SAMUELMARVIN F.
Nothing to add. Great service and easy check in/out process!LAMONT R.
Don't over charge themMichael W.
Customer did not leave a comment.GREGORYSCOTT B.
My experience was greatROBERTJOSEPH D.
This is an excellent U Haul location. They are always well prepared and easy to work with.DAVID GARLAND E.
The robo call center is gawd awful. I can't talk to a human at the location I am going to get a rental from. Whomever came up with it is anti-customer and anti service. This is by far the worst thing about Uhaul.George Z.
Customer did not leave a comment.Ed B. | First Impressions
You are doing everything just right.WALTERJAMES J.
Customer did not leave a comment.Jason J.
Great staffDEANA J.
Customer did not leave a comment.Damien O.
I received a call to pick up a truck--at a location more than 40 minutes away from my requested location--and upon arriving, the truck was not actually there. Upon calling Customer Service, I was told that particular truck wasn't even due back until the following day! I was told numerous times that there were no other trucks until, after sitting on the phone FOR OVER AN HOUR with Customer Service, this poor girl that was helping me finally tracked one down that was actually nearby. She reserved it immediately and we picked it up; however, this still added the inconvenience of having to return the truck back to Virginia, when what I had paid for was a one-way truck. Although I did receive the $50 reservation guarantee refund, nobody (with the exception of this survey) has even bothered to follow up/apologize/compensate for the unbelievable inconvenience and DISTRESS caused by this unfortunate experience with U-Haul. It was my first time using U-Haul and, based on this experience, will likely be my last.James C.
Customer did not leave a comment.Danitra L.
Customer did not leave a comment.Gary S.
Will only go to this Manassas location, second to NONECARLROBERT Q.
I would recommend ensuring the flooring in the vehicle is more thoroughly cleaned. Aside from this my experience was exceptional! If I need another vehicle rental for some sort of move I'm returning to this U-Haul location for sure!!John N.
My experience was without fault. I was warmly greeted, treated professionally and quickly provided the desired equipment.ROBERTTROY E.
Customer did not leave a comment.CHRISTOPHERJAMES K.
Customer did not leave a comment.JERRYLEE F.
All good. Team was friendly and helpful.JEFFREYDEAN L.
Customer did not leave a comment.MIGUELANGEL C.
The Cargo area of 15" Truck leaked and the bottom of all our boxes was soaked. When hitting the breaks the steering wheel bounced up and down. Rotors are obviously warped.JEFFERYTHOMAS B.
Customer did not leave a comment.Stanley R.
The team at UHAUL Manassas is friendly and professional!BRUCEEDWARD H.
Customer did not leave a comment.Mark M.
The trailer made noises if I went over 40 miles, it might need to be retired. It did it's job of carrying my fridge back home. The representatives were all very nice and quickPHILLISLATOYA W.
I had the truck for two days and went 206 miles and they tell me my bill is over $800.00 dollars this not right I had to return the to the Potomac Mills location because my Mom fell and hurt her hip and they charged me $248.00 for that and I put gas in the truck before returning it also and they still charging me $38.00 for gas . I would never recommend anyone to this location.JEFFREYWALTER M.
Excellent location and customer service. The staff at this location was incredibly nice and went over and beyond to provide quality service. Kudos to staff and management. Thank you!Latedra S.
Customer did not leave a comment.BRADLEYSTEVEN B.
Free cookies?ROBERT C.
Great service folksROGER K.
Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.Corey P. | First Impressions
Customer did not leave a comment.Sheraz W.
Customer did not leave a comment.Yuzhou W.
Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too smalldanitra L. | Online Move In
Customer did not leave a comment.Irvin M. | Overall Experience
Customer did not leave a comment.John H. | First Impressions
The staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. Thanks!Emma D. | First Impressions
Customer did not leave a comment.Jennifer S. | First Impressions
Customer did not leave a comment.Lee H. | Overall Experience
On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.Helen S. | First Impressions
Thank youjamara t. | First Impressions
gracias muchas gracias y que Dios los bendiga graciasREYNALDO F. | First Impressions
Customer did not leave a comment.Trudy C. | First Impressions
The manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can’t express my satisfaction with this location.CRAIGJOVI B. | Overall Experience
Customer did not leave a comment.MATTHEW C. | Overall Experience
Thank you to the staff. Your assistance has been great during my stressful time of moving.Karen F. | Overall Experience
Customer did not leave a comment.Stefan G. | First Impressions
Only because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that badTiffany A. | Overall Experience
Customer did not leave a comment.Christine K. | Overall Experience
The young man who helped me couldn't have been better.Kevin N. | First Impressions
My storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.Sondra B. | Overall Experience
I want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it’s folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won’t go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the “oh, hi um, welcome...” and when I have a question it is always answered and the staff has always done their best to take care of the customers.Stephen G. | Overall Experience
Customer did not leave a comment.michael & jacqueline m. | Overall Experience
The staff was amazing and always so helpful.Wendy H. | Overall Experience
Thanks!david b. | Overall Experience
The young man who did the check-in was very personable and helpful.Lisa G. | First Impressions
We were customers there for many years and never had a bad experience. Thank you. Ralph SteenRALPH S. | Overall Experience
I never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don’t think anyone reads their messages.James H. | First Impressions
Customer did not leave a comment.DEREK MACKENZIE C. | Overall Experience
Customer did not leave a comment.Celeste K. | Overall Experience
Always an enjoyable experience using the rentals and products.Susan S. | First Impressions
Customer did not leave a comment.Aljith C. | Overall Experience
My other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.KAren H. | First Impressions
Savanna was extremely helpful, polite and professional. Promote now.Curtis H. | First Impressions
Customer did not leave a comment.Abigail L. | First Impressions
Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Thank you.john s. | First Impressions
This is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.mike u. | Overall Experience
Storage area always very clean and well kept. Great job by cleaning staff. Will come back again.David f. | Overall Experience
Awesome staff!Esther B. | Overall Experience
Customer did not leave a comment.levi s. | First Impressions
Customer did not leave a comment.michael & jacqueline m. | First Impressions
Customer did not leave a comment.Cregg C. | Overall Experience
Customer did not leave a comment.Joy B. | First Impressions
Friendly , and Very helpfulJeff C. | First Impressions
Customer did not leave a comment.Michelle M. | Overall Experience
Customer did not leave a comment.Vernon E. | Overall Experience
Really great staff. Super helpfulMelvin J. | First Impressions
Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!JOHN D. | First Impressions
We ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.Brian & Constance M. | First Impressions
The employees here are always very friendly. Great experience. Thanks!ADAM K. | First Impressions
Good job Cree-o!Maryann T. | First Impressions
Everything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!Alison L. | First Impressions
Staff is very helpful.Margaret S. | First Impressions
!THOMAS L. | Overall Experience
U-Haul staff was very helpful and accommodating. Highly recommend.madison f. | First Impressions
Good business. I was there for almost ten yearsREGINALD MOURNING C. | Overall Experience
Very helpful and friendly staff!THOMAS L. | First Impressions
Excellent staff!Kristin J. | Overall Experience
I really like the facility.Maria Z. | Online Move In
OMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I’m totally impressed!Vanessa G. | Overall Experience
I changed payments before the due date however company double dipped and took two payments.Debra T. | Overall Experience
Staff is very friendly, helpful and professional. Made all our moving needs easyRoy D. | Overall Experience
Thank youTerence R. | First Impressions
Staff very helpful and courteous. Set-up for truck rental drop o8is very inconvenient for storage users.DEBRA DAVIS A. | Overall Experience
.....Kris M. | Overall Experience
Great service. Great experience.Jose B. | First Impressions
n/aFrank M. | Overall Experience
Staff very friendly and helpful.ANDRO B. | Overall Experience
It is the best U-Haul facility I have ever used!! And this is our 4th time!!William L. | First Impressions
Excelent SMirian E. | First Impressions
Great customer service. Friendly people. Awesome locationYao B. | Overall Experience
The manager was always helpful!Jennifer P. | Overall Experience
Excellent service, knowledgeable staff and a clean facility!David K. | First Impressions
I met a Great Crew of Folks who assisted me with my 1st time using their Climate Control Storage. Thanks Again, Frank MorganFrank M. | First Impressions
Easy rental process and friendly employees!andrew h. | First Impressions
I was so glad to have been able to find a storage unit at the place I rented the moving van. thank you for being there EugeneEugene M. | Overall Experience
Facility was clean and very well maintained. Staff was friendly and helpful when encountered. Good facility.Nancy C. | Overall Experience
U-Haul thank you for all your love and compassionate help at the time it was neededMargaret S. | Overall Experience
Without question, the best experience we have ever had with this company. The manager helped us tremendously with all of the multiple supplies we purchased, exceptional leaderRoy S. | First Impressions
Moved an entire house to storage while waiting on our new home. Great facilities; climate controlled and secure. Only construction comment - I ended up with 6 units.- separate accts. Billing clunky.John G. | Overall Experience
I really appreciated the customer service at U-Haul Moving and Storage of Manassas. They were incredibly kind and helpful!Jalaine M. | First Impressions
Staff was great and very pleasant. Thank you!!JOSEPH B. | Overall Experience
Friendly knowledgeable staff, good hours to access your storage unit. The storage unit is well kept and offers good lighting and security. I would recommend U-Haul for your storage and hauling needsStephen G. | First Impressions
The young lady that helped me was wonderful. She went above and beyond. I wear oxygen and she was knowledgeable, thoughtful, and assisted me with a unit near an elevator. Great experience.Christine K. | First Impressions
Everything went fine. The staff were very helpful.Karl D. | First Impressions
Sherie was awesome! She helped me get my unit set up over the phone and was very accommodating! Everyone at this location has been great answering all of our questions!Adrienne b. | First Impressions
Great Customer support!Victor F. | First Impressions
The employees there were very friendly and helpful.James G. | First Impressions
Bradley was very informative and helpful.Cheryl R. | First Impressions
The staff at this location is beyond belief !! Such wonderful customer service and helpful. They made us feel like we were their only customer !! Loved dealing with them. Would highly recommend.Jean W. | First Impressions
.david b. | First Impressions
the staff is always very polite and helpfulColleen G. | First Impressions
I have used their services several times and they are excellent to work with!Dennis C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!