Customer Reviews for U-Haul Moving & Storage of Manassas

Rating:

5.0

I love this facility. It is so clean, well maintained and the temperature was great.

Rating:

3.0

U-Haul offered and confirmed a mobile pick-up, but there was no connectivity when I arrived at the location. I reserved it for pick-up an hour before the location opened. Thankfully, some staff arrived early and after confirming that the mobile app was not working, they assisted me and another person who had used the mobile app to reserve a vehicle. The inability for the mobile app to function properly is the ONLY reason I would not recommend this location.

Rating:

5.0

Appreciated the smooth efficient pick-up and return. Could not have had a better experience!

Rating:

5.0

The staff at this facility was excellent!

Rating:

5.0

Service attendants were professional and courteous

Rating:

5.0

Friendly Staff

Rating:

3.0

The representatives at Uhaul that handled my move were very disappointing. They were not correct in the time I scheduled to have the trip and alit of miscommunication on there part that cost me!

Rating:

5.0

No comments. Service was exceptional and no hassles.

Rating:

5.0

Great all around

Rating:

5.0

Much different experience than the pickup, attendee was cordial, friendly, very helpful and instructive on the return procedure. Very nice young man, very polite and renewed my faith in the U-Haul experience .

Rating:

1.0

Was not charged the right amount way too much. I hope i never have to use this company again

Rating:

5.0

Everything went well and checkin/checkout was quick

Rating:

5.0

Note: I own a trailer, but when I want a secure way of hauling my valuable motorcycle, nothing is better than the u-haul trailer. Cost, availability, efficiency, congeniality and professionalism... A+ Kevin

Rating:

5.0

I live in Woodbridge but after having a few not so great visits to the local U Haul dealers I drove out to Manassas. It has been a few years in a row now that we have rented our beach trip 5x8 trailer from this location and will continue to do so because they are AWESOME over there on Dumfries Road!!! Thanks

Rating:

5.0

Employees are always knowledgeable and helpful, but it appears you need more staff. The place is busy handling purchases, rentals and returns, etc.

Rating:

5.0

Very friendly staff

Rating:

5.0

You should know that at the U-HAUL in Manassas, the service and welcome was as if you were family - the 6x12 trailer completed the 2700 mile journey hitched to our Hyundai Tucson with the trailer hitch also installed by U-HAUL. Without any problems.

Rating:

5.0

Again great staff, really smooth drop off. A+

Rating:

4.0

Drop off had a bit of congestion at entrance. No big deal, would come again

Rating:

3.0

Did not receive the dolly and furniture pads we rented as part of our equipment rental. Otherwise, everything went smoothly.

Rating:

1.0

First of all, after hours charges were added to my bill, even though the invoice says it was turned in at 5:00 PM. However, the biggiest issue I have is was not explained when we uploaded the photo of the gas gauge, it would change it from 7/8 to full. We thought we returned the gas at the correct amount. I have tried working with the store on this and eplained we didn't even know the gas gauge was being changed on the photo! It really seems like a scam to me. I will try contacting the Corporate office for resolution.

Rating:

5.0

Very friendly staff and helpful

Rating:

5.0

Checking in the truck was fast and easy, and much appreciated. However, I did get a call the next day from someone at the location that didn't know I had returned the truck. Don't know what happened there but other than that it was seamless

Rating:

5.0

All went well equipment was like new

Rating:

2.0

My pick up location was changed several times. Then we were called the day before pick up and we're asked if we could get the truck early to cut down on the line the following morning. When we arrived we were told we had to have the truck back by 1:30 the next day because it was due out at 2:00 but we had rented it for 24 hours. Then the app didn't work for us to document the condition of the truck. That night I received a text telling me that my drop off time was now 4:00. We dropped the truck off at around 2:00 and were told we weren't going to be charged the $50 late fee. When I informed him of the text and showed him the text that changed the drop off time to 4 he said that he was unaware of the change. The whole experience was a mess.

Rating:

5.0

Appreciate the fast in and out.

Rating:

5.0

Great service. Thanks for your help.

Rating:

5.0

The staff and location were excellent. I would not recommend the auto transport trailers. I haul bumper pull and gooseneck horse trailer all over the country, and am very comfortable hauling. That long tongue, no stabilizer bars, short wheel base trailer is the worst piece of equipment I have ever hauled. It was clean and well maintained, just not a well set up trailer.

Rating:

5.0

Love the workers in both locations.

Rating:

5.0

Easy pick up and drop off. Took 10 minutes to pick up and less to drop off.

Rating:

5.0

They had me checked out in 5 minutes. No wait. Great drop off location.

Rating:

2.0

They wanted to give my reservation to someone else because I was an hour late. The email in my booking said, "With U-Haul Truck Share 24/7®, you're able to pick up your truck at any time." Apparently this is not the case. Poor customer service.

Rating:

5.0

Mason was very professional and easy going .

Rating:

5.0

Great experience. The staff was focused on providing a good customer experience and very knowledgeable. They answered all my questions quickly and provided good advice. Highly recommended and I'd go out of my way to use them again even if another location is closer.

Rating:

5.0

Great service, no complaints

Rating:

5.0

I always receive great service from all the team members here and most importantly they are very fast to check in/out.

Rating:

5.0

Pulled right up, Employee was already out there. Looked at van, signed up out and we were good to go. Very effortless moving experience.

Rating:

5.0

I was somewhat disappointed to find out during check out after some 2 years that military discount was available but information wasn’t shared on either unit I rented. Would have loved to have had those savings.

Rating:

5.0

Keep your friendly staff.

Rating:

2.0

Tires is not good condition

Rating:

5.0

Counter person did a great job 👏

Rating:

2.0

Hole in roof got couch and bed wet. Gave us mileage discount to make it up. Won't go back

Rating:

5.0

Staff was professional. Pickup and return was quick and easy.

Rating:

5.0

Not related to my rental. But when I got my hitch. the guy that helped me at the Chantilly location where I got my hitch was SOOOOO very helpful and nice! Thank you to him!

Rating:

5.0

I was met promptly, checked in quickly, and all questions were answered.

Rating:

3.0

I returned the truck here with a 1/4 fuelled state. In the UHaul receipt, it is claimed that fuel was between 1/8 and 1/4 which is not the case. I was charged 3gl fuel, fuel service charge, and after-hours service fee which nobody mentioned earlier. This is not fair and did not suits or fit a company like UHaul. I'd like you to revert this money back to my account. Otherwise, I'll write a Google comment on this which I want to believe that it was a mistake. I'll wait for your action on this. Thanks.

Rating:

3.0

I want to start by saying that the staff is very pleasant. The truck was not so good. It was the hottest day we have had so far and the A/C stopped working in the truck which made the entire move pretty miserable. The truck that we got was old and pretty dirty in the cab. The truck also did not run very well because it was pretty old. The gas tank was not full when I got the truck and I refilled the gas to where it was when I got it and I believe I was still charged for gas. Gas is $7 per gallon if they get it so I did appreciate the staff reminding me to put gas in the truck before I returned it. I was disappointed that after a miserable experience, I was not offered some sort of discount. Although the staff is very nice, I would not recommend this U-Haul facility because of the condition of the truck that I received and no attempt to cure the issue.

Rating:

5.0

My only comment is that I kept getting past due notices for my unit, even after the payment was made.

Rating:

5.0

I prefer to come to this location vice the one closer to my house because they are always professional and supportive of my rental needs!

Rating:

5.0

This is literally the nicest U-Haul location I have ever been to. Staff was great too.

Rating:

5.0

Customer service was excellent.

Rating:

3.0

Send me a receipt for how much I actually ended up paying; I received the contract, and was encouraged when I turned the equipment in to wait for an E-Mail receipt for what I actually paid, which I never received. If that's too hard I'll demand a paper receipt on site next time.

Rating:

5.0

Thank you

Rating:

4.0

Improve steering on 15 ft rental i used

Rating:

5.0

noi comment

Rating:

5.0

Nothing to improve the person who helped us he was great. Thank you

Rating:

5.0

Pick-up location was outstanding. Professional staff.

Rating:

5.0

Andre is very good and very helpful.

Rating:

5.0

We use this U-Haul location often for our rental truck/trailer needs. This time we had to bring the truck back after hours on a Sunday. When we tried to use the app to return the truck, it failed, so we weren't able to turn the truck back in just two hours over the time it was due back and we got charged for another full day's use. That was quite disappointing.

Rating:

5.0

Sell boxes in smaller bundles.

Rating:

5.0

Same as always, easy to reserve a vehicle, pick it up and drop off fast.

Rating:

5.0

Very pleased.

Rating:

5.0

Friendly staff!

Rating:

5.0

I originally wanted triangle location to help with mileage, I found out day before I need to go to manassas which added 30plus miles to me$$.

Rating:

5.0

The people who worked at Uhaul we're lovely and well organized. They made renting a uhaul/ moving easier during an otherwise stressful day.

Rating:

1.0

Abrieron my storage y ROBARON MUCHISIMAS PERTENENCIA PAGUE EL STORAGE POR 7 AÑOS PAGUE CASI 7,000 DLLS DESDE EL 2015 HASTA AHORA Q FUY E ERO 2022 TODO ESTABA REVUELTO COSAS PERDIDAS REALMENTE SON UN ASCO POR COOPERAR CON LA CORRUPCION DE GOBIERNO GANGS STALKING INCREIBLE COMO SE MANIPULA TODO , GRACIAS POR LA EXPERIENCIA TAN MALA Y ASQUEROSA DE TRABAJAR SEÑORES ESO SE LLAMA TRAFICO DE HUMANOS CORRECTO MIS COSAS COMPLETAMENTE DESTRUIDAS LO Q ME DEJARON , PERO TODO ESTA AHORA DOCUMENTADO!! DIOS LOS BENDIGA

Rating:

5.0

Everything went very smoothly. Pleasant experience. Personnel were courteous and efficient.

Rating:

5.0

Andre Caban made the process extremely easy. He provided all the information and was very efficient. Hire more employees like Andre

Rating:

5.0

The service rep who helped me with pickup was extremely helpful. Great customer service!

Rating:

5.0

Check the brakes/brake fluid reservoir of all trailers, before releasing the unit for rental.

Rating:

5.0

Mason was very friendly and professional and made the experience very smooth and easy.

Rating:

5.0

Outstanding customer service—I went in to buy packing tape and ended up getting a storage unit. Mason quickly greeted me, answered all of my questions, offered to give me a tour of the facility, and really made the whole process a breeze. He was friendly, polite, and professional. I felt comfortable and treated as a valued customer and that’s why I chose this facility over the others I had considered. Thanks for your help and making this an easy decision!

Rating:

5.0

Nothing. Everything is efficiently operated - reservations, pick up vehicle and return. No waiting time at all. Outstanding!!

Rating:

5.0

Great experience. Thank you.

Rating:

5.0

Facilities met our needs.

Rating:

5.0

I was very please with how the staff made everything very easy to setup a vehicle and storage unit. Very friendly and professional. Will definitely use them again.

Rating:

5.0

I’ve had a storage unit at Dumpries for years. The staff is always nice and helpful. My rating applies only to this location. I’ve had units at other locations that weren’t good.

Rating:

5.0

I couldn't have found a better place to done business with. Outstanding employees, extremely personable and helpful. Thanx again gentlemen for all your help.

Rating:

5.0

The service I received was polite, prompt, courteous, and respectful. I would absolutely recommend this location to anybody in need of vehicle rental or self storage in and around Manassas...

Rating:

5.0

The young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!

Rating:

5.0

Great would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!

Rating:

5.0

Well run, efficient, and clean! Couldn’t ask for a better facility!

Rating:

5.0

I have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience

Rating:

2.0

Your company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.

Rating:

5.0

Staff was super helpful and friendly!

Rating:

3.0

I posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filing

Rating:

5.0

Staff always friendly and helpful. Auto pay worked very well. Always had notice of a payment collection. Storage unit itself was always clean. No sign of bugs or mice ever. Hallways always clean, floors shiny, lighting good, signage good to direct you to elevator. Elevator never out of commission. Would be my first choice if I ever have need for storage facility again!

Rating:

5.0

The staff was amenable to my needs respectful of my current handicaps, age and very patient overall.

Rating:

5.0

Pleasant staff.

Rating:

5.0

I Love all the employees and they were well respectful

Rating:

5.0

Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!

Rating:

5.0

Kelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.

Rating:

5.0

Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small

Rating:

5.0

The staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. Thanks!

Rating:

4.0

On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.

Rating:

3.0

Thank you

Rating:

5.0

gracias muchas gracias y que Dios los bendiga gracias

Rating:

4.0

The manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can’t express my satisfaction with this location.

Rating:

5.0

Thank you to the staff. Your assistance has been great during my stressful time of moving.

Rating:

2.0

Only because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that bad

Rating:

5.0

The young man who helped me couldn't have been better.

Rating:

5.0

My storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.

Rating:

5.0

I want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it’s folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won’t go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the “oh, hi um, welcome...” and when I have a question it is always answered and the staff has always done their best to take care of the customers.

Rating:

5.0

The staff was amazing and always so helpful.

Rating:

5.0

Thanks!

Rating:

5.0

The young man who did the check-in was very personable and helpful.

Rating:

5.0

We were customers there for many years and never had a bad experience. Thank you. Ralph Steen

Rating:

1.0

I never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don’t think anyone reads their messages.

Rating:

5.0

Always an enjoyable experience using the rentals and products.

Rating:

2.0

My other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.

Rating:

5.0

Savanna was extremely helpful, polite and professional. Promote now.

Rating:

5.0

Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Thank you.

Rating:

5.0

This is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.

Rating:

5.0

Storage area always very clean and well kept. Great job by cleaning staff. Will come back again.

Rating:

5.0

Awesome staff!

Rating:

5.0

Friendly , and Very helpful

Rating:

4.0

Really great staff. Super helpful

Rating:

5.0

Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!

Rating:

5.0

We ended up reserving this unit last minute beca