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Bakhcha H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Manassas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very impressed and happy with the staff at my pick up site in Virginia. I had some problems with my turn signal's not working properly on my tow harness and they worked on it for a long time in the hot sun to resolve my problem. Excellent customer service above and beyond what was expected. Thank you
FRANK GIf I need to rent again I will definitely return there.
SHERRI HThe truck I rent did not have Air Conditioning . And I ask if I could get a discount because the Air Conditioning was broken they told no I drove the truck all day with Air Conditioning. I was so disappointed . I don’t recommend to not body
GERSON NAlways liked this location over the others in the area. Staff is courteous and always eager to assist.
BRIAN LHelpful customer service and easy to access location
barry cI picked up at MANASSAS VA, across Manassas Private Airport,(LEIDOS, DULLES Air etc.) And returned to BAY BRIDGE TIRE. But I wanted and I requested 3 times !!!! to return to GRASONVILLE MD not CHESTER!!! The distance is 20 MIles and now UHAUL wants me to PAY for it. It is their own mistake, and PLEASE READ CAREFULLY CONTRACT before you depart the primary location of your rent. The UHAUL MADE 3 MISTAKES in MY CONTRACT. I spotted 2 errors in CONTRACT before I left ,but I did not spotted the 3rd UHAUL error. Now I must pay $131.
OLGA RJaimie And Joey are great!
jason l | Overall ExperienceGreat experience went well no problems
EDWARD GClean, well maintained, knowledgeable and very helpful. Thank you!
DALLAS BPerfect Service
EMIL ACustomer service was unsatisfactory. Jamie was the tech that assisted me. It took Jamie close to 30 minutes to do the paperwork and get me out the door. The supervisor Bobby (I believe that was his name) didn’t seemed concerned that it was taking so long to get me out the door.
sandra hHad a great experience
kenneth l | First ImpressionsEverything is perfect. Thank you
jonathan o | First ImpressionsCourteous, efficient and overall just nice folks to deal with. Been going there for many years and will continue.
David BExcellent customer service, would keep using frequently and recommend to my friends
BADRISH SRented here before. It is by far, the nicest U-Haul place I have ever been to. I am not a fan of having to download and use an app on my phone to do an after hours drop off though, but that is not the fault of the site.
KENNETH FEasy pickup. No problems at all on our trailer pull from VA to FL.
STEVEN FI picked the trailer an hour later than scheduled and they extended my drop off a full 24hrs from the pick up time to allow me to not have to pay extra for the 1 1/2 hour, I also have a rental unit and this was a Great Customer service experience for the adjustment of time. I will definitely use their services again.
JAMES DGreat Experience.
Larry WGreat helpful , positive attitude employees.
CHARLES HMake sure the dolly that's reserved is in the truck.
Jarad REasy peasy. Friendly staff. No issues.
CHAD ESuper quick drop off, but had to call UHaul to make sure they checked my equipment into the system due to an email reminder that I had not returned it.
ALEJANDRO UCorporate U Haul offered me $50 and extra time with my truck rental if I towed a trailer to my destination. That offer was laughably low considering the additional liability risk and fuel costs. The local U Haul had nothing to do with this offer and performed perfectly. Corporate can do better.
Kevin SExcellent service
DAVID RVery helpful group of people working in this location. Made the process fast and easy.
Christopher DWorked great.
HARVEY BAll good
RALPH ONo
HYUN CAfter hours turn in was a little difficult because of the volume of rental returns extending out to the main entry/exit to the shopping center its located at.
CASEY RThe lady who helps me does an excellent job.
DYROL BThe language of someone on the lot was not “family friendly ”
GWEN WGood customer service.
DYROL BEvery one was super helpful
Rebecca R | Overall ExperienceJoey was AMAZING. He was very helpful and supportive with my rental. His customer service is spot on, and he was very knowledgeable about the rental process, and I definitely would rent here again. That man deserves a raise.
EREN PI prefer to have an employee check me in. I also want the vehicle ready to use and to only have to do an on-line check out if there is something wrong with the vehicle.
CRAIG EVery good customer service
SUSAN DJust keep up the good work & being good to customers, they will be fine.
KEVINDOUGLASS PExcellent customer service. Helpful young man.
KIMBERLY LTruck only had 1/4 tank of gas in the 26ft. truck I rented. It was very beat up. I asked the rep, Bianca if I could have another truck with more gas in it. She said all of their trucks only had 1/4 tank of gas. That made it very inconvenient for me. I understand I have to bring the truck back with the same amount of gas that was in there when I picked it up. But I was on a time schedule with my movers and I had to delay getting started on time because I had to go to the gas station first. Not a good experience.
ANGELA GFriendly staff and efficient.
ANDREW DI tried calling the store to make sure the website was correct that they had a pickup and 4 times it sounded like someone e picked up phone and hung up. I mentioned it to girl and she said oh she didn’t know there was a problem.
Barbara AI'm very pleased with the assistance I have received from the staff. I'm an older guy so it always helps to have someone assist you (vice the self check-in).
Craig PDon’t keep going up on prices you run people away. It’s not worth the price going up.
Deborah S | Overall ExperienceGreat customer service!
ERIC GI have never, ever picked up a Uhaul truck like the one i picked up today. It was super clean. The cabin interior looked like it had been cleaned with Armor All!! The cargo bay had the appearance that it had been mopped. The ramp moved in and out with ease. The staff was fabulous and very helpful through the process. My only complaint about the location (and this is the same complaint with most locations) was the return area. There is just not enough room for more than 1 or 2 trucks before the whole driving path is blocked. There needs to be a dedicated after hours line or lot at each location so that the parking lot isn't blocked completely. But, that isn't possible everywhere, and I am allowed one dream, I think.
RUSSELL WLocation was in great shape. Vehicle and trailer were not ready when we arrived but was ready by the time we completed the paperwork. All good. Only unfortunate thing was that truck window washer pump did not work which made our long distance drive a challenge in the rain.
Robert SFriendly service, truck was clean and ran well, store is well stocked with supplies
Judy PNot at this time.
Candis PWas charged an extra day but was returned an hour earlier. The gentleman that came out didn’t even look at us not even when was talking to us.
GWENDOLYN RThank you guys for best service around.
JILALI KThe new duel authentication method needs a lot of work but the staff at this location specifically did a wonderful job.
Jonathan WWould like to “Thank Y’all” So Very Much For Taking such great care of My family’s Belongings! Thank you again and wish Uhaul Nothing but Great Success! Respectfully, Morris Family🤗
Karen M | Overall ExperienceGreat experience! Amazing staff!
catherine gZach was excellent and polite. He walked me through the process and showed me how to get to my unit. He even showed me how to properly lock the unit. Service like that is hard to find. Thank you.
SHELLY L | Online Move Ineasy pickup and return. staff was friendly and helpful.
RICK GThe truck drive itself was not pleasant. It appeared the truck needed an alignment.
Victoria DI will miss them when we retire and relocate
Lisa KThe entire process of using my smartphone to rent the truck is a total pain in the butt when your counter is open, and I had requested counter service when I reserved the truck online. I rent trucks from this location regularly for my business, and would appreciate faster service.
Harland DFirst truck was covered in Snow and Ice up to the top of Windshield. I drove around and asked if I could drive one of several in line that had none on them??? I was told… sorry, I’m not sure why we gave you this truck, instead of one cleared?? 😳. I MADE THE RESERVATION THE DAY BEFORE….. just laziness!!
Scott MEasy pickup and fast dropoff
RALPH OVery pleasant staff, convenient and clean
maxine e | First ImpressionsExcellent facility!
David M | Overall ExperienceVery pleasant experience! Facility is well maintained and staff are pleasant and professional. Would certainly recommend them.
Barbara D | Overall ExperienceSuper easy and was in and out! Thank you!
Byron W | Online Move InI was not able to throw away items I no longer needed, even when I asked about the fee schedule to do so. I had asked a staff member if I could throw away some books in the dumpster and he told me that he was advised by management to deny requests following problems he had with other customers using the dumpster in the past.
Nasif G | First ImpressionsThere was a leak from the roof into my unit. The staff were very nice and helpful in managing the situation
Monica F | Overall ExperienceExcellent experience. Thank you.
Sean O | Overall ExperienceThe staff was very friendly and helpful. I couldn't be more pleased with service.
Vincent C | First ImpressionsI change my unit size, more than a half hour before office closing, and I told the office I wanted to pay the difference and settle up for the next month. They took my payment method but didn't charge me according to my bank, and closed the office before I could get a receipt. Guess I have to go back an extra time. I left more confused than necessary
Johnathan B | First ImpressionsStaff was extremely knowledgeable and polite! Facility was clean and inviting.
Barbara D | First ImpressionsAll of the employees are awesome and friendly everything I go
Ingrid S | Overall ExperienceThe staff was very polite, helpful and understanding. The GM especially helpful after key i used to lock my storage didn’t work and helped all she could to unlock it! Extremely clean facility and I highly recommend this facility for any storage needs.
Perfecto R | First ImpressionsOutstanding experience in every way possible. Levi was very helpful with setting up my reservation AND recommending company products. He also helped me at the return point and setting up our complimentary month free storage unit. He is a great representative for your company, I was VERY impressed with him and his knowledge of your company and products. He Recommended up sales and informed me of all my options. Levi is a great representative of your company.
Mason K | First ImpressionsOnly complaint is that there were too many trucks in the storage area, making it extremely difficult to park to finish packing our items. I spoke with a female and a male employee, explaining the difficulty. They were polite and understood the issue. Good employee/ customer relations.
ERIN B | Overall ExperienceThe Manassas, VA U-Haul facility on Dumfries Road is always kept impeccably clean, well stocked on important moving items, and well organized. Staff are always prompt, courteous and knowledgeable. Keep up the great work!
Allan A | Online Move InThe staff was very helpful!
JOE D | Overall ExperienceMy unit was closed without my knowledge
Jessica C | Overall ExperienceThe map supplied to me to show the location of the storage unit I rented was not correct very confusinghad had to hunt for it.
Nicole W | First ImpressionsOverall great experience
MATTHEWFRANK M | Overall ExperienceThe friendly staff at this location were always very helpful. I will definitely go here when I need to rent a truck, trailer or need a storage unit.
Glenn C | Overall ExperienceGreat facility. I’ve been a customer for many years. I was unhappy to have my access hours changed with no adjustment downward in price, however.
stephen p | First ImpressionsThank you to both of you in the Dumfries Rd, location. Excellent customer service and well explained with storage usage.
Maria N | Online Move InEverything was great except for monthly rent. I can no longer afford paying over $200 per month. I had to go with another storage unit place that charges much less for each month.
Corey P | Overall ExperienceI also left a 5 star Google review. The only problem I had was with the cleaning man towards the end of my rental. One day he told me “You can’t take it with you” meaning that I couldn’t take my belongings with me to the afterlife. That bothered me. But what was worse was him telling me that I wasn’t going to fit my load into my vehicle which I did. Moving is a lot of work and I did not need the discouragement. The custodian needs to learn boundaries. Everything else was great regarding my rental. He made me so uncomfortable that I didn’t want to go back for fear that I’d have to listen to him. The other issue is that he plays his music on his cart extremely loud which interrupted my thought process and problem solving skills as I was moving.
Allison R | Overall ExperienceMy only complaint deals with lack of follow up from management regarding a late fee issue due to my debit card having to be replaced for fraudulent activity. I left 4 messages with only one return call which I missed. It's as if the manager felt she returned my call and that is all she had to do. I choice I would recommend U-Haul because as a whole my experience and ease of use was great but I would always have to add the caveat that management is not very responsive.
Lizzie H | Overall ExperienceThe staff was great. Very customer friendly. The facility was always very clean.
karen r | Overall ExperienceThis facility is clean and well maintained! The staff is very helpful and nice! Would 100% recommend and use again!
Cassandra N | Overall ExperienceAwesome customer services... better then what I expected
raymond b | First ImpressionsThank you
JON C | Overall ExperienceStaff are rude. This location does not follow reservations a will tell you anything just to get your money. Will never use U-Haul services again bc of this location.
Victoria S | Overall ExperienceI've always had a good experience with u-haul.
Kristina m | Overall ExperienceVery clean and accessible!
CAROLEALTAGRACIA W | First ImpressionsAmazing people & customer service was Perfect
idella h | Overall ExperienceOutstanding facility! It was well maintained and very clean. The staff were very friendly and helpful. I joked that I might want to move in. Would recommend it to anyone who needed to have storage outside of home.
ROY M | Overall ExperienceExcellent service!
Zack M | First ImpressionsThank you Gabriela !
Betty K | Overall ExperienceStaff was great, very helpful and smooth transaction and move in
nicole h | First ImpressionsThanks to Gabriela for being so helpful and helping us!!
Betty K | First ImpressionsI think the prices could be better when your renting multiple units.
brook r | Overall Experience10480 Dumfries Rd, Manassas, VA 20110 is the best UHAUL facility I've ever utilized! I always felt that my possessions were secure and that no matter what time I had to drop by my storage unit, it would be clean and safe. When I interacted with the personnel, they were courteous and professional everytime! Thank you, Dumfries UHaul, for everything!
Phyllis T | Overall ExperienceGabriela Sanchez was so nice to work with at the unit. Met her as I was moving out. Felt safe using this location. If I have another need for a unit, I will return here.
Rhonda B | Overall ExperienceFrom rental of a truck to supplies all in one convenient place.
Amelia B | Overall ExperienceThe storage team SAVED MY LIFE. I left stuff in the cab of my rental and they reached out to get my stuff to me. They are WONDERFUL.
Richard P | First Impressionsgreat employees
pamela m | Overall ExperienceMy only complaint would be the refund policy regarding storage unites. I moved out prior to my bill being due but was not given a refund on the time I was not going to need the unit. Felt this was unfair. Meaning if you stay one day you owe $212. Not right especially with the economy the way it is.
Tina t | Overall ExperienceA good business experience. Nice clean and easy to talk with
margeret b | Overall ExperienceJosh is a great manager and all his co workers follow suit. They're all informative, courteous, and kind. Everyone I dealt with was knowledgeable of every option I had with reference to U-Haul. An excellent team at this location !!
shane C | Overall ExperienceWith the economy rising over the past 7 years the increase was a little over baring for me with the $5. increases, what I was paying was high enough so I found another brand new storage bigger in size and air climate and closer to my home and a better price in saving.
MICHELLE S | Overall ExperienceFelt like I was getting stalked
Justin L | Overall ExperienceWonderful experience from move in to move out. Would recommend and suggest to friends.
Stacy Y | Overall ExperienceStorage facility was clean and easy to use.
Kris K | Overall ExperienceGreat pricing and service.
Jamila P | Overall ExperienceEl personal muy amable , el ambiente limpio y bien iluminado, todo bien organizado Mucho profesionalismo Los felicito Y los recomendaría al 100% d seguridad
maria a | Overall ExperienceExcellent customer service
Crystal H | First ImpressionsGreat experience with you. I will use your services again when I need your help and services. Thank you.
Sylvia A | Overall ExperienceGreat people at the location!
kenneth s | First ImpressionsI love this facility. It is so clean, well maintained and the temperature was great.
Carol M | Overall ExperienceGreat all around
Abraham B | Overall ExperienceLove the workers in both locations.
Nyshea E | First ImpressionsI was somewhat disappointed to find out during check out after some 2 years that military discount was available but information wasn’t shared on either unit I rented. Would have loved to have had those savings.
Curtis H | Overall ExperienceMy only comment is that I kept getting past due notices for my unit, even after the payment was made.
Pedro O | Overall ExperienceThank you
robert h | Overall Experiencenoi comment
Ross B | Overall ExperienceVery pleased.
Deborah R | First ImpressionsAbrieron my storage y ROBARON MUCHISIMAS PERTENENCIA PAGUE EL STORAGE POR 7 AÑOS PAGUE CASI 7,000 DLLS DESDE EL 2015 HASTA AHORA Q FUY E ERO 2022 TODO ESTABA REVUELTO COSAS PERDIDAS REALMENTE SON UN ASCO POR COOPERAR CON LA CORRUPCION DE GOBIERNO GANGS STALKING INCREIBLE COMO SE MANIPULA TODO , GRACIAS POR LA EXPERIENCIA TAN MALA Y ASQUEROSA DE TRABAJAR SEÑORES ESO SE LLAMA TRAFICO DE HUMANOS CORRECTO MIS COSAS COMPLETAMENTE DESTRUIDAS LO Q ME DEJARON , PERO TODO ESTA AHORA DOCUMENTADO!! DIOS LOS BENDIGA
YOLANDA G | Overall ExperienceOutstanding customer service—I went in to buy packing tape and ended up getting a storage unit. Mason quickly greeted me, answered all of my questions, offered to give me a tour of the facility, and really made the whole process a breeze. He was friendly, polite, and professional. I felt comfortable and treated as a valued customer and that’s why I chose this facility over the others I had considered. Thanks for your help and making this an easy decision!
Allison H | First ImpressionsFacilities met our needs.
michael m | Overall ExperienceI was very please with how the staff made everything very easy to setup a vehicle and storage unit. Very friendly and professional. Will definitely use them again.
william m | First ImpressionsI’ve had a storage unit at Dumpries for years. The staff is always nice and helpful. My rating applies only to this location. I’ve had units at other locations that weren’t good.
SUSAN S | First ImpressionsI couldn't have found a better place to done business with. Outstanding employees, extremely personable and helpful. Thanx again gentlemen for all your help.
ALAN S | First ImpressionsThe service I received was polite, prompt, courteous, and respectful. I would absolutely recommend this location to anybody in need of vehicle rental or self storage in and around Manassas...
STEPHEN M | First ImpressionsThe young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!
shane C | First ImpressionsGreat would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!
Thomas C | Overall ExperienceWell run, efficient, and clean! Couldn’t ask for a better facility!
KATHRYN S | Overall ExperienceI have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience
Mickel C | Overall ExperienceYour company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.
Keith P | Overall ExperienceStaff was super helpful and friendly!
Edwin S | Overall ExperienceI posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filing
KENNETH S | Overall ExperienceStaff always friendly and helpful. Auto pay worked very well. Always had notice of a payment collection. Storage unit itself was always clean. No sign of bugs or mice ever. Hallways always clean, floors shiny, lighting good, signage good to direct you to elevator. Elevator never out of commission. Would be my first choice if I ever have need for storage facility again!
Kenneth S | Overall ExperienceThe staff was amenable to my needs respectful of my current handicaps, age and very patient overall.
Sanford W | First ImpressionsPleasant staff.
Larry P | First ImpressionsI Love all the employees and they were well respectful
Pamela W | Overall ExperienceNot only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!
Robert C | First ImpressionsKelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.
Detra H | First ImpressionsStaff very friendly and helpful.
Edwin S | First ImpressionsStorage unit is spacious and clean. Security is excellent and the elevator is most convenient.
Corey P | First ImpressionsOutside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small
danitra L | Online Move InThe staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. Thanks!
Emma D | First ImpressionsOn issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.
Helen S | First ImpressionsThank you
jamara t | First Impressionsgracias muchas gracias y que Dios los bendiga gracias
REYNALDO F | First ImpressionsThe manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can’t express my satisfaction with this location.
CRAIGJOVI B | Overall ExperienceThank you to the staff. Your assistance has been great during my stressful time of moving.
Karen F | Overall ExperienceOnly because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that bad
Tiffany A | Overall ExperienceThe young man who helped me couldn't have been better.
Kevin N | First ImpressionsMy storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.
Sondra B | Overall ExperienceI want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it’s folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won’t go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the “oh, hi um, welcome...” and when I have a question it is always answered and the staff has always done their best to take care of the customers.
Stephen G | Overall ExperienceThe staff was amazing and always so helpful.
Wendy H | Overall ExperienceThanks!
david b | Overall ExperienceThe young man who did the check-in was very personable and helpful.
Lisa G | First ImpressionsWe were customers there for many years and never had a bad experience. Thank you. Ralph Steen
RALPH S | Overall ExperienceI never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don’t think anyone reads their messages.
James H | First ImpressionsAlways an enjoyable experience using the rentals and products.
Susan S | First ImpressionsMy other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.
KAren H | First ImpressionsSavanna was extremely helpful, polite and professional. Promote now.
Curtis H | First ImpressionsVery knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Thank you.
john s | First ImpressionsThis is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.
Michael U | Overall ExperienceStorage area always very clean and well kept. Great job by cleaning staff. Will come back again.
David f | Overall ExperienceAwesome staff!
Esther B | Overall ExperienceFriendly , and Very helpful
Jeff C | First ImpressionsReally great staff. Super helpful
MELVIN J | First ImpressionsSeamless convenience using U-Box and UHaul Storage. Well done, UHaul!
JOHN D | First ImpressionsWe ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.
Brian & | First ImpressionsThe employees here are always very friendly. Great experience. Thanks!
ADAM K | First ImpressionsGood job Cree-o!
Maryann T | First ImpressionsEverything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!
Alison L | First ImpressionsStaff is very helpful.
Margaret S | First Impressions!
THOMAS L | Overall ExperienceU-Haul staff was very helpful and accommodating. Highly recommend.
madison f | First ImpressionsGood business. I was there for almost ten years
REGINALD M | Overall ExperienceVery helpful and friendly staff!
THOMAS L | First ImpressionsExcellent staff!
Kristin J | Overall ExperienceI really like the facility.
Maria Z | Online Move InOMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I’m totally impressed!
Vanessa G | Overall ExperienceI changed payments before the due date however company double dipped and took two payments.
Debra T | Overall ExperienceStaff is very friendly, helpful and professional. Made all our moving needs easy
Roy D | Overall ExperienceThank you
Terence R | First ImpressionsStaff very helpful and courteous. Set-up for truck rental drop o8is very inconvenient for storage users.
DEBRA D | Overall Experience.....
Kris M | Overall ExperienceGreat service. Great experience.
Jose B | First Impressionsn/a
Frank M | Overall ExperienceStaff very friendly and helpful.
ANDRO B | Overall ExperienceIt is the best U-Haul facility I have ever used!! And this is our 4th time!!
William L | First ImpressionsExcelent S
MIRIAN E | First ImpressionsGreat customer service. Friendly people. Awesome location
Yao B | Overall ExperienceThe manager was always helpful!
Jennifer P | Overall ExperienceExcellent service, knowledgeable staff and a clean facility!
David K | First ImpressionsI met a Great Crew of Folks who assisted me with my 1st time using their Climate Control Storage. Thanks Again, Frank Morgan
Frank M | First ImpressionsEasy rental process and friendly employees!
Melissa h | First ImpressionsI was so glad to have been able to find a storage unit at the place I rented the moving van. thank you for being there Eugene
Eugene M | Overall ExperienceFacility was clean and very well maintained. Staff was friendly and helpful when encountered. Good facility.
Nancy C | Overall ExperienceU-Haul thank you for all your love and compassionate help at the time it was needed
Margaret S | Overall ExperienceWithout question, the best experience we have ever had with this company. The manager helped us tremendously with all of the multiple supplies we purchased, exceptional leader
Roy S | First ImpressionsMoved an entire house to storage while waiting on our new home. Great facilities; climate controlled and secure. Only construction comment - I ended up with 6 units.- separate accts. Billing clunky.
John G | Overall ExperienceI really appreciated the customer service at U-Haul Moving and Storage of Manassas. They were incredibly kind and helpful!
Jalaine M | First ImpressionsStaff was great and very pleasant. Thank you!!
JOSEPH B | Overall ExperienceFriendly knowledgeable staff, good hours to access your storage unit. The storage unit is well kept and offers good lighting and security. I would recommend U-Haul for your storage and hauling needs
Stephen G | First ImpressionsThe young lady that helped me was wonderful. She went above and beyond. I wear oxygen and she was knowledgeable, thoughtful, and assisted me with a unit near an elevator. Great experience.
Christine K | First ImpressionsA good experience.
Lindsey O | Overall ExperienceEverything went fine. The staff were very helpful.
Karl D | First ImpressionsSherie was awesome! She helped me get my unit set up over the phone and was very accommodating! Everyone at this location has been great answering all of our questions!
Adrienne b | First ImpressionsGreat Customer support!
Victor F | First ImpressionsIncredible customer service and excellent facility.
Pete H | Overall ExperienceVery perfect experience especially the staff are very friendly and helpful
Ndubuisi A | Overall ExperienceThe employees there were very friendly and helpful.
James G | First ImpressionsStaff was very helpful and friendly
Adrienne w | First ImpressionsCustomer service is clearly priority number. From the site manager to the entry-level clerk, I could not be any more happy with the product and service provided by the staff at this location.
John L | Overall ExperienceBarbaro….
Miguel C | First ImpressionsThe staff is always friendly and helpful. I have had an outstanding experience with U-Haul and will continue my business with them. I currently have another unit with them. Brad and staff are great.
steve w | Overall ExperienceBradley was very informative and helpful.
Cheryl R | First ImpressionsKudos for a very well run operation. Thanks to management for maintaining and sustaining such a positive atmosphere in a well run, well organized, and very clean place.
Andrew M | Overall ExperienceYou are the best storage/truck rental facility in Northern Virginia. Top notch staff and facility. Thank you.
Earnest P | Overall ExperienceThe staff at this location is beyond belief !! Such wonderful customer service and helpful. They made us feel like we were their only customer !! Loved dealing with them. Would highly recommend.
Jean W | First Impressions.
david b | First Impressions.
Fiona b | Overall Experiencethe staff is always very polite and helpful
Colleen G | First ImpressionsI have used their services several times and they are excellent to work with!
Dennis C | First ImpressionsThe staff, and particularly Brad Hickey, the manage and Vincent, his assistant, were always wonderfully helpful. Always there if I ever needed anything. Super place to work with. Thanks everyone!!
Miriam W | Overall ExperienceExcellent service and facilities. Kudos to the great 👍 staff. Thanks.
Andrew M | First ImpressionsThey were extremely helpful at one of our most stressful times ... MOVING long distance. Our representative was very pleasant and possessed great customer service skills.
Byron T | ReservationVince was extremely helpful from the time I walked in to the time I checked out. I would not hesitate to use their services again
Lynne M | Overall ExperienceGreat to have a local facility so well run, clean, easy access!
Lisa F | Overall ExperienceVery nice staff! Have considered working there on the moonlighter position since it is so close to where I live....
Nancy B | Overall ExperienceWell-maintained facility, friendly staff, what's not to like?
John S | Overall ExperienceU-Haul in Manassas has been a huge help and a great place to store my items.
WILLIAM B | Overall ExperienceGood placement of u box for our pickup of items .
Edna A | Overall ExperienceGreat customer service Thank you Brad Hickey for the excellent service. I have been to this location few times,every time i go there is a great experience. Thank you Vence,great work
JAMAL E | ReservationVincent and Demetrius are excellent!
David B | Overall ExperienceThe group in the Manassas location (Dumfries Rd) was very helpful in getting us setup with storage quickly. Great group!
PAMELA C | ReservationPeople very helpful.
Phyllis L | Overall ExperienceBuilding and facilities where nice and well maintained. The staff was cordial and courteous. Three price increases in as many years. No prorated $ return paying U-Haul twenty three days of non usage.
PAUL J | Overall ExperienceNone
Michael W | Overall ExperienceVery accommodating. Staff was helpful and did a great job when we realized we needed storage at last minute. You all came through and we appreciate it! Facility is very clean and secure!
Scott D | Overall ExperienceGreat Facility
Jane L | Overall ExperienceAll the staff are top notch!
Dan C | Overall ExperienceEasy move in and out with plenty of carts and loading dock space
GLENN w | Overall ExperienceI had a great experience
Khadijah J | Overall ExperienceI would not recommend this Uhaul to anyone. What should been an easy hitch installation has became a night mare for me due to their poor workmanship😡😡
Mark S | Overall ExperienceNo fuss. Got the job done.
Richard N | Overall ExperienceTerrific!
William R | Overall ExperienceA wholly worthwhile and cost-effective service, conveniently located.
DONALD/JULIE R | Overall ExperienceVery nice service and helpful. Spacious while moving and quiet.
SHARON P | Overall ExperienceBradley & Demetrius were awesome
Erika W | Overall ExperienceStaff was great.
Katia V | Overall Experiencereally great staff. Brad seems to be an excellent manager. Vince was also super helpful. Also Conner. A really great facility.
David S | Overall ExperienceThe staff here always helped me out with professional and courteous service. Thanks for all you've done.
STEPHEN N | Overall Experience