Customer Reviews for U-Haul Moving & Storage of Manchester

Rating:

5.0

No improvement. Great customer service

Rating:

5.0

great customer service from bookings to returning the cwhicle

Rating:

5.0

Uhaul employees provided excellent service.

Rating:

1.0

Rats, bugs, front windows smashed in at storage unit entrance, staff at facility not helpful

Rating:

3.0

Renting the truck was a hassle and I was overcharged for equipment I didn’t even rent.

Rating:

5.0

Friendly professional service

Rating:

5.0

Helpful staff, solid equipment

Rating:

5.0

Excellent customer service. Alicia help me on my pickup truck process. Blessings for every employee at this location 🙏🏿

Rating:

5.0

Guy came out to check me in within seconds. He was friendly quick and efficient. And said he would b sure the windshield is clean for the next customer- yes I mentioned it to him!!!!!

Rating:

5.0

I think everything is fine for the moment

Rating:

5.0

I think you guys done it all, but that’s just me talking. I think I had to go to experience for me. It was a job. Well done all the way around thank you so much for your services. Have a blessed blessed evening.

Rating:

5.0

Agradecida con este servicio el espacio muy limpio! Eso me gusto

Rating:

1.0

The mobile check-in process is horrible. I was told I couldn't do in-person check-in even though I had selected that during the reservation. The counter person walked me through using your horrible web app, which took about 5 minutes to do. What would have been more efficient would be to just check me like the old days when companies thought customer experience was important. When I finally got the key at the counter, I walked through the lot to find the truck. It was in a row with other trucks in front and behind it, so it could not be moved. So I walked back down to the building and had to be given keys to the truck that was first in the row instead. As I drove away, I realized the fuel was at 3/4 of a tank. I called the store and confirmed I was not expected to return this truck full. I was told to return it at 3/4. When I asked how I was supposed to know when the truck was at 3/4, she told me I'd need somebody to sit in the truck and let me know when it was at 3/4 so I could stop pumping fuel. Apparently, she didn't realize the fuel gauge only shows the level if the vehicle is running. Was I expected to fuel the vehicle with it running? All in all, I see absolutely no reason to be a return customer.

Rating:

5.0

I go out of my way to use this location due to the fact that they are very professional here and it is always a pleasant experience dealing with the staff at this location.

Rating:

5.0

Tim and Olivia are very professional and helpful.

Rating:

5.0

I had a really bad day, nothing went right except for my experience at uhaul.

Rating:

1.0

I spent over an hour trying to check myself in as well as helping other customers as we were told we could not be helped. We were told that only trailer appointments and others would be served. There were about 4 different groups of people attempting to log in. If this is a corporate push, then shame on you all for your lack of foresight into what your employees are enduring. I will never go back to Manchester Uhaul and I have asked for a called back from the managers and corporate. Your logistics and attempt at streamlining were horrible and after this experience that took an hour out of our moving time. We just moved 3 households into one and had zero issues with other Uhauls. In fact there was a mobile option but we were able to check in at the desk. This is clearly not a company wide play. And if it is im glad other branches had the wherewithal to not follow it to a T. Do better, it's sad that your staff has to consistently turn away customers and helping because corporate told them to..

Rating:

5.0

NA

Rating:

5.0

Great staff and excellent service! Love these people!

Rating:

5.0

Excellent Service!

Rating:

5.0

All good.

Rating:

5.0

Great folks work here at the Manchester location! I don't move much. The last time I moved was over 20 years ago and back then, clerks walked around with clip boards and hand written forms! I stay in the locations where I move usually so this was a brand new experience. I learned many knew computer skills navigating this app with the General Manager! It truly was a great experience! Knowledge is power!

Rating:

4.0

Equipment was clean (cabin was clean, rear of truck had small bits of scrap metal no cleaned out) but old - whistling windows, no USB plug, loose front end - so truck floated when driving.

Rating:

5.0

Great customer service

Rating:

2.0

Usually good experience but I moved to CT and my temp CT license which is valid in CT is not good enough for Uhaul. I'm lucky to have my wife with me that day. Had to get back in line again and took about 30 minutes lo complete checkout. Whixh I did a reservation for tollland. Had to goto manchester out of my radius paid more and fill out out reservation online got 100 emails but thst morning I only needed a mobile pickup. Need fewer messages and only what is required at pickup. Not do all that and redo a reservation while at the desk.

Rating:

5.0

You charged me for gas that I did not use.I felt like you stole for me

Rating:

5.0

This location is on point, everyone is respectful and responsive.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Great spot, fast and easy drop off, was in and out in less than 10 minutes.

Rating:

5.0

The staff at this location went above and beyond to ensure my personal truck and rented trailer were perfectly functional prior to leaving. 10/10 experience and I will certainly be using this location again for future hauling needs!

Rating:

5.0

Great experience. Staff was friendly, professional and knowledgeable.

Rating:

3.0

Trailer little dirty

Rating:

1.0

Our key was not in the lockbox and we could not use the truck. Huge inconvenience, will definitely not be referring anyone to use this service.

Rating:

5.0

I've had nothing but awesome experiences at this location! The staff was always extremely helpful and kind!

Rating:

5.0

Keep up the great work.

Rating:

5.0

VERY SIMPLE PROCESS, EASY IN AND OUT

Rating:

5.0

Was very satisfied

Rating:

4.0

Very knowledgeable staff and very helpful

Rating:

5.0

Your guys are great. They know their safe and proper procedures to make the trip safe and secured.

Rating:

5.0

Your staff was very professional

Rating:

5.0

Give the young woman that helped me a raise she was wonderful with helping me sign on in the phone app

Rating:

5.0

I know that were waiting for a part for the sun vision and the drivers seat so other than that everything was fine!

Rating:

5.0

The counter person was pleasant and helpful. Truck ran well and got the job done!!

Rating:

1.0

Terrible customer service, annoying process, disorganized store

Rating:

1.0

charged me $10.0 rental for furniture pads that i never got. The website is slow and annoying. The truck was in horrible condition with sun visor broken, driver seat damaged.

Rating:

1.0

The hitch was installed fine but the hitch wiring was installed extremely poorly. They just attached to the wiring in the tail light cubby and did not run it where is can be used. The way it was done in not usable at all. Not pleased

Rating:

1.0

Apparently I interrupted their dinner because the staff just seemed as though they couldn’t be bothered with a customer while they ate at the service desk. Overall I got the impression that they expected me to do most everything myself, which left me wondering what exactly it is that they’re needed for. Upon return, signs posted everywhere clearly state that I was to wait in the vehicle..which I did, only to be met with an associate who rolled their eyes and said “ugh, next time just come inside”. Don’t worry it won’t happen again!

Rating:

1.0

You’re rental process and prices are getting way out of line.

Rating:

1.0

The fuel pump went out when I went to start it to return it. Still have not recieved my money back or even my deposits back.

Rating:

5.0

Thanks again

Rating:

3.0

I dropped off the trailer in the same stop I picked it up @ 1030 pm the same day I picked it up. The staff called two day later and said i need to bring the auto trailer back. the only auto transport trailer. So they charged me an another day even tho it was there the next morning.

Rating:

2.0

I made a reservation with U-Haul Storage of Manchester West, 53-71 Spencer St, Manchester, CT 06040. The order guarantees the truck. However, when I arrived, there were no trucks available in the U-Haul Storage of Manchester West. It took more than 2 hours to finally get a truck.

Rating:

1.0

The rudest! I will never go back there again. If that was my only experience with U-Haul, I would never use U-Haul again. The girl who was supposed to be helping me was not helpful when I had a question. I asked to speak with the manager, he was condescending with eyes rolling. He had no idea why I was asking the question I was asking and he could care less. Also, the furniture dolly was not left on the truck. Please call me if you want more details. 860-416-9454. I plan to write more reviews about this U-Haul location. I'm from Manchester, CT., and I want people to know about my very bad experience with U-Haul Manchester.

Rating:

5.0

Nothing to improve although I didn't have to go inside can't really rate the inside

Rating:

4.0

Online check-in is painfully slow and frustrating. Uhaul really needs to improve this process

Rating:

5.0

Excellent

Rating:

5.0

Helped me move and deal with a lot of issues moving . I was able to meet my needs .

Rating:

1.0

Rat and bed bug infestation. Workers are always on their phones and those mouse traps don’t do anything. Don’t store nothing here your stuff will be damaged.

Rating:

1.0

Poor service checked out 6/30/24 and they sent me a bill for July saying I was late. Renting a truck is like buying a vehicle have to go through an approval process that sucks - I would not recommend Uhaul to anyone rather it’s for truck or storage this place has gone down hill fast. Staff is worse they show no quantity to customers and spend more time On their cell phone or talking to one another then helping customers and their attitude stinks

Rating:

5.0

More moving carts would be nice, maybe a cart that can be useful go up the stairs since there's no elevator.

Rating:

3.0

Storage unit was good and staff was good. Price went up several times since signing which is not appreciated since you now have all my stuff and know I’m trapped into paying your new higher price. Felt like extortion. I paid monthly via bill pay from my bank and there were many times when you never cashed my checks (they were eventually returned to me by the bank as uncashed) and charged me late fees. Not good.

Rating:

5.0

Very good for businesses

Rating:

5.0

Tim was very helpful and accommodating.

Rating:

1.0

Manager Tim and associate Olivia where very helpful. Assisted threw the hole process. I have used that location for almost 2yrs and the rental for twice as long.. Seen staff come and go. Both of them are big part of the great customer service and experience.

Rating:

5.0

Very professional

Rating:

5.0

Thanks. Very nice & kind employees. Sezer Kart

Rating:

5.0

Super helpful, kind, and managed brief computer issues and more importantly my stress of moving so nicely and patiently.

Rating:

4.0

I haven’t moved out of the unit 4/20/24

Rating:

5.0

The whole experience was great thank you so much! Combined with my truck rental and I could rent a truck here in the future this is perfect and affordable.

Rating:

5.0

It is a great place to do business with

Rating:

5.0

Olivia at the Manchester CT U-Haul rocked my world. She had a solid customer service presence and took good care of me from the minute I walked in until I was leaving after the transaction Thank you Olivia!

Rating:

5.0

If anyone is looking for a place to store your belongings or even using uhaul to move i recommend! i’m am vary thankful for every worker and helping me get my unit and dropping off my uhaul. also a thank you for the uhaul phone workers for giving me a call and getting everything ready for me and helping understand what to do!

Rating:

5.0

Tim and his crew are friendly and dependable. I have used this facility for many purposes over the decades. I have always been pleased with the service.

Rating:

5.0

Only giving excellent review due to the 2 young men at that location there is 2 parts to my experience. The first being the two young gentleman that helped me throughout the entire process absolutely pleasant and helpful! Answered every question I had, corrected entry problems and cudnt been more courtous n custimer friendly! Those 2 Gents were fantastic!!! 2nd part was two female at the location on 2/21/24 not helpful whatsoever, doors locked at 6:50 nor were they willing to help or answer any question. Told that all move ins are done online n that’s what I needed to do. Proceeded to do the online move in while in my car than recd a t/c stating that they were sending me a link which I never received. Watched the two females locked up the store leave while I was still trying to process my account. No assistance at all offered nor was a swipe card given to grant me access to my unit. So needless to say the info of do it online n there’s a bag w a lock n instructions inside the unit for me was not accurate nor helpful at all. Also, had questions on a reservation along with the online reservation n if I wud still be entitled to a free month of storage and not reserved two units and billed for them both. Thankfully when I returned in 2/22/24 the two gentleman were both there which I was grateful for their kinda assistance. Only outstanding issue currently is not given the free month of storage had to pay for the 1st month and advised to speak to the General Manager at that location.

Rating:

5.0

excellent service, clean and a good team.

Rating:

5.0

The storage facility on Oakland Street and Manchester has very friendly courteous knowledgeable staff always greet me with a smile management is superb

Rating:

5.0

Great staff and facility!

Rating:

5.0

Thank you!

Rating:

4.0

Aside from the unit prices going on twice in the last two years , after being told it wouldn’t I don’t have any complaints

Rating:

5.0

The staff are excellent! Very friendly and super helpful.

Rating:

5.0

Informative, helpful, and prompt.

Rating:

5.0

I really don’t have much to say but it was a great experience nd everything was just awesome thx

Rating:

5.0

The agent Cesar in the Oakland ST Manchester CT was extremely helpful and very considerate. He was resourceful and knew how to help me. He worked with me over several days. A great asset to the team!!!

Rating:

5.0

Tim was absolutely amazing! He went above and beyond to listen to me and accommodate me when my truck rental had a broken headlight, requiring me to change the terms of my rental. Cannot thank him enough!

Rating:

3.0

Everything was good except my unit smelled of weed really bad. I told them but nothing changed. All my stuff stinks really bad and will have to wash all the comforters and clothes

Rating:

2.0

Staff was excellent and friendly and helpful. However, upon moving into a brand new storage unit located in a brand new building, a window 15 feet from my storage unit started pouring water inside due to heavy rain. This is/was very concerning seeing how I paid and selected indoor storage specifically to keep my belongings out of the elements. There was another family accessing their unit right near ours who were also very disappointed.

Rating:

5.0

Move out date was 5/19, can be confirmed by moving company.

Rating:

5.0

The manger Tim and his staff were overwhelmingly helpful, patient, understanding. Their kind attitude made my experience a very good one. I certainly recommend anyone who needs to rent storage use the Manchester location. The facility inside and out is extremely clean. This location ensures your belongings are safe and will remain in the same condition as when you placed them in the unit. The staff is always pleasant and has knowledge to share with customers to meet their moving (truck rental) and storage needs. If you want a successful moving/storage experience use 432 Oakland St., Manchester, Ct. 06042 location.

Rating:

5.0

The manager was a very good person and so helpful, and there was a black young man who has braided his hair he was so so respectful and so helpful my experience was very great, I recommend this uhaul to every one.

Rating:

5.0

Manager, Tim, was phenomenal. Super helpful, process of picking up and dropping off truck was super easy and very efficient. Customer service was great.

Rating:

2.0

The facility itself was fine however my experience was not. I made a reservation online, and had the email with the reservation number, yet when I went in, they had no record of me at all. Then, on the day I tried to move in, the facility wouldn't let me POD be in their parking lot. I cannot, for the life of me, understand why this would be, as a POD and a storage unit go hand in hand. I then had to spend the entire afternoon on the phone trying to figure out what to do to make things work and had to spend even more money on renting a truck to unload the POD into and then bring to a facility. I ended up cancelling the uhaul unit altogether, never having moved in, yet was still charged and never got my money back. Overall, terrible experience.

Rating: