Staff were great. Have used this location numerous times with great results. Gets the job done.
Roger F.Customer Reviews for U-Haul Moving & Storage of Manchester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pretty disappointed to learn I had to pay for insurance for the van I rented after going through the reservation process online and being able to decline the option. If insurance is mandatory on vans. Why not make it mandatory on all platforms so that I don't get the charge tacked oj when I go to pick up the van I reserved without an option to decline it? I am disappointed in the way it was handled. I wish I had known when I was making the reservation online instead of being forced into it upon pick up.
Eric Z.Grumpy person checking trucks at dropoff,, although drop off process was easy.
Rory H.My experience was less than satisfactory at this location. The Assistant Manager was not only rude, but lack customer one should expect from a manager. When I arrived, he scolded me for my timing, was angry my wife was driving the truck to pick up trailer even though I was going to drive out once picked up. Next, he was trying to tell me how to back up to the trailer even though I am a seasoned CDL A truck driver. Upon return, I has to listen to him accuse a customer of being drunk and would not rent to him. That could have been handled more with more discretion. I was also charged a full extra day and other fees because he said I was a half hour late even though I was a full day early. I will NEVER recommend this U haul site to anyone or use again!
WARREN R.Just keep on doing what you are doing, the way you are doing it. My hitch installation was done quickly and above my expectations. Thank you guys
Lincoln F.Manager was very professional however they had a guy who just keep looking/playing on his phone I ended up to be served by Olivia.Kudos to Olivia also.
Bernard Paul T.All staff very friendly. I don't see any improvement needed. Give them a raise they work hard!
MICHAEL C.First time using my corporate account and got double charged. They weren't well knowledgeable about it.
Tamyra B.Los recomiendo el trató por el personal exente
carmen R.self-checkout was not that easy and i have spent 45 minutes for picking up and did it with the office clerk's help (he did something manually). i will try not to use self-checkout for a while. it has been a problem for me. i am not sure it is me or the system....
Cesur U.The facility itself was fine however my experience was not. I made a reservation online, and had the email with the reservation number, yet when I went in, they had no record of me at all. Then, on the day I tried to move in, the facility wouldn't let me POD be in their parking lot. I cannot, for the life of me, understand why this would be, as a POD and a storage unit go hand in hand. I then had to spend the entire afternoon on the phone trying to figure out what to do to make things work and had to spend even more money on renting a truck to unload the POD into and then bring to a facility. I ended up cancelling the uhaul unit altogether, never having moved in, yet was still charged and never got my money back. Overall, terrible experience.
lindsay b. | Overall ExperienceGreat service
Emmanuel M.Keep up the great service!
Joseph L.I returned the trailer after hours and the online system did not work because there was no WIFI. Major waste of time, gas and money.
Steven T.Customer service was very rude and noxious
Abrigail S. | First ImpressionsTeam on customer service desk were profession & helpful. They politely offered up sale options, but were understanding when I declined. They did their best to help me find what I need for the best price.
Chris A.The guys out side need to know how to talk to people and have better communication with clients. They say come drive the truck in but they don't tell you we're to park and they always messing up the pick up and check on the app.
Efrain S.Very polite and courteous women that work there
William M.Staff was friendly and informative!
Michael H.Nothing to improve, both the pick up and drop off processes were quick and painless. It was my first time renting a trailer and the staff was helpful both in getting it hooked up to our vehicle as well as unhooking it and rolling it back to the rest of the trailers at drop off. Kudos to the employees at this location for being helpful and friendly!
Mallory D.Cesar was great ! Very nice and Explained everything to me .He's great with customer I definitely would recommend this location and Cesar made it pleasant and very easy for me Thank you so much ..
Incarnation C.Poor customer service. The cleaning person at the return location tried to pick a fight with me. Give me his ass to kiss and when I reported him to the manager he cursed me out also
vonaught A.Excellent experience
MICHAEL R.The sales rep charged my card WITHOUT CONSENT (illegal) when the first month was supposed to be free due to this being part of a one way trip/storage unit bundle. The manager made it right by giving me my second month free, however when you budget funds and have important things to pay for during a move, things like this throw everything off. Absolutely unbelievable. My unit also had a mouse trap in it, so I’m not sure if this was precautionary or as treatment, but I got insurance so if anything happens it’ll be (hopefully) compensated. A terrible overall experience for a move.
RODNEY P. | First ImpressionsOnly one clerk on duty
William M.The young man who took care of my order at Manchester store was kind, friendly and very respectful! Thank you for great customer service!
NITZA N.Seemed like they were in a hurry. Didn't know what size ball I needed for the auto transport , I had to tell him . Didn't explain how it worked with me paying cash for the auto transport and deposit on a card .
robert M.Check-out/check-in were so simple and the woman who handled both was friendly, thorough and efficient! I have heard so many horror stories about moving company scams, so I opted instead to rent a truck myself and this U-Haul experience was so easy and cost effective that it gave me peace of mind to help make my move to a new home less stressful. It was my first time driving a 15' truck and I found it to be easy. The location is also convenient as it is very close to an interstate exit and adjacent to a reasonably priced gas station.
Courtney M.Great job
Jeffrey D.The woman at the desk was patient and nice and professional.
cynthia H.Explain the drop off location better. Your customer service person was extremely rude about us not understanding.
Ashley M.No improvement
Carl C.Quick and easy. Good price
Vincent W.I made a reservation online and had the res number and everything, however they did not have me in the system anywhere and my reservation number pulled up no info. Not sure how that could be possible, since I had the email confirmation, but luckily there was another unit available.
lindsay b. | First ImpressionsCharged me, incorrectly for gas afterwards when I filled the gas, the truck was dirty, not cleaned when we got it. We cleaned it out before loading it, associate who recieved us didn't know what he was doing, wanted to charge us even after we made it clear we already payed.
Katelynn L.Hire new people and stop charging more than you say.
Daequan M.Windshield need a to be cleaned a bit better on inside
Jonathan S.The front desk receptionist was VERY helpful and personable. I was in an out in about ten mins. I highly recommend this young man to a higher position. Seems like he would handle it VRY well!
Gabriella G.Nothing friendly service great experience as it has been when I used there service.
MICHAEL C.Representative was professional and efficient. Pickup took 5 minutes and the return took 5 minutes. Painless process and a reasonable rate. Nice vehicle. Overall great experience.
Michael D.Always get my uhaul equipment at this location is always excellent staff is great
James M.The assistant manager was so helpful. Hes respectful and mindful of infection control. This place definitely puts customer service and safety first!
ethelene H.N/A
Edward A.Everyone was pretty helpful at the Manchester CT location. I was disappointed that I overfilled the gas tank and Uhaul's policy is not to reimburse for that. However the manager was helpful about explaining that and giving me options.
Raymonna D.Drop off location was convenient. I didn't go inside. The rep was outside waiting for the keys and to verify fuel levels. It was very cold and I think the poor guy just wanted to get back inside.
Jason W.The wifi connection wouldn't allow me to use the online feature. Not sure if it was user error or the facility. The team inside was quite helpful and the transaction went very smoothly otherwise.
Jason M.NA
evette O.Very professional customer service and was fast to get a track.
Ella A.Everything was great
ERIC A.When I picked up the truck, it had a quarter tank of gasoline in it. I was running late and I had to stop and get gas making me even more late. When I returned the truck, there was some foot prints in it and a little bit of a wetness on the deck and your guy charged me $25 to mop the floor, that was the third rental I had in a month I will never rent from your people again if you don't reverse that charge for mopping
Thomas H.Very good experience with the whole group of people
Lawrence R.Was great friendly service
MICHAEL C.The team in Manchester was able to accommodate a last minute cancellation need for a hitch installation from Hartford Brainard Airport Road. The team and especially the retail associate at the desk have very little customer service / interpersonal skills interrupting my suggestions to transfer the hitch install from Hartford to Manchester.
Jason C.Very friendly, helpful staff and the manager truly goes above and beyond for customers. Thank you so much
Jeannette W. | Overall ExperienceGreat service!
Carol S. | Overall ExperiencePls keep up the good work 🙂
APRIL P. | First ImpressionsI love recommending u-hual to my friends because I have been there since 2013 and happy about their services thanks for keeping my stuff more secured
COMFORT P. | Overall ExperienceCard reader never accepted my card. Made a reservation via phone for storage, and that reservation was never filed. Ended up with a unit only because one was still available. Made another reservation online. Called the day of move-in and was told there was a 7 day grace period to sign in at the office before the reservation expired. Arrived the next morning. A man at the next counter was angry that they didn't have his reservation. The clerk then started my interaction with "don't worry we take reservations seriously. We don't give them to anyone". A minute later I was being told that they had given my reservation away and it was really my fault for not coming the day before, despite the clerk remembering that I'd called and she'd said there was a grace period. Oh, and some moron decided it would be a great idea to install oversized speed bumps across the entrance/exit so every time you move cargo the trailer hitch gets stressed and the cargo gets jostled for absolutely no reason. I've moved to a far more professional facility.
kyle t. | Overall ExperienceFound that mice was in the storage and bit through some of my bags. Had to throw out some stuff. The other stuff was in good condition.
Edna O. | Overall ExperienceNo comment
BERNADETTE G. | First ImpressionsI respect the staff but they were incompetent (or badly trained) which led to confusion, frustration, lost time and money for the customer. Slow truck pick up time (uhaul employee talking endlessly with the customer in front of me). This is not a restaurant where you make small talk to get a tip. You're supposed to make the process quick and efficient so the next customer can pick up their truck in a timely fashion especially if you're the only employee there. Poor training. Nobody knows what is going on. They kept asking me who told me about the one free month for storage... At least they honored the free storage month that was promised (after a call to the manager, which wasted more of my time. My movers were waiting for me in the truck and I was paying them $200 per hour) So a 10 minute delay from uhaul employees cost me more than $33. Bad experience.
Ciprian S. | First ImpressionsStaff were very helpful.
James O. | First ImpressionsYour staff is very great at their job and help me. Those guys did a really good job. You guys hired a good staff.
Rafael B. | First ImpressionsIn need of older, mature, respectful staff members. The person who checked my husband and I out was great and very helpful.
Alisha M. | Overall ExperienceI have used U-Haul facilities and truck rentals, containers, etc. for over 30 years in various cities on the East Coast, from Albany, NY to Atlanta, GA and cities in between. I will always use them. I have sent many friends and family memebers their way.
Estelle H. | Overall ExperienceTavon (spelling?) What is the most professional customer service representative I have worked with since Covid. I told him so! He was kind and hard-working and jumped right in even though I needed help outside of his department. He should definitely be considered for a promotion if you have an opening in the future.
Kirsten L. | Online Move InAgent was very helpful and facilities were clean enough where I felt I could sit down on the floor and have a picnic
linda c. | First ImpressionsThe absolute best experience I’ve have. The manager, Tim was professional, helpful and efficient.
JESSICA F. | Overall ExperienceStaff members are extremely polite and helpful. Tim was great
Georgia W. | Overall ExperienceWas very unhappy to not receive a refund for the 25 days of rent I paid but did not use.
Richard T. | Overall ExperienceOverall excellent. The only issue is the swipe card never worked properly abd we kept setting off the alarm.
Theodore S. | Overall ExperienceThe warehouse facility has problem with rats.
JAVIER R. | Overall ExperienceThe customer service received was paramount. Tim, the Uhaul representative in Manchester CT was extremely helpful and polite. He was also very patient with me.
Georgia W. | First ImpressionsGreat place.
jim s. | Overall ExperienceThe worker there walked me to my storage while explaining the card access and because I was sorta scared and plus I didn’t know my way around so thank you for being with me and insuring my safety and making sure I felt safe before he left!!!
Cearra D. | First ImpressionsAll staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.
Eric W. | First ImpressionsThis location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.
Oneil L. | Overall ExperienceLove the staff especially the manager everyone was awesome.
Michael C. | Overall ExperienceI never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall service
Carmen B. | Overall ExperienceOnly thing that i had problem with is not getting first month free on storage unit. I’ve done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use again
patrick m. | Overall ExperienceVery helpful with the whole process.
Jeannette W. | First ImpressionsThe supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great work
Nancy R. | Overall ExperienceEveryone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me moving
briana t. | First ImpressionsLost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to them
Janet E. | Overall ExperienceSuper staff at this location.
saul v. | First ImpressionsThe staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only “knock” on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn’t expected to find that, but understand the challenges a facility like this faces.
Anthony R. | Overall ExperienceYou have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I’m hard of hearing) and the staff didn’t mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed
LILLIAN T. | Overall ExperienceTruly great experience from start to finish highly recommend
Glorybell D. | Overall ExperienceVery pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.
WANDA J. | First ImpressionsGreat and helpful employees. They answer every question I had and show me around the storage containers
Danny V. | First ImpressionsTHANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...
Neftali R. | First ImpressionsUhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad
Srinivas R. | First ImpressionsThe GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!
Cheryl S. | Overall ExperienceNone, great job.
Henry C. | Overall ExperienceGreat customer service
ZENAIDA C. | First Impressions