Customer Reviews for U-Haul Moving & Storage of Manchester

Rating:

5.0

Super nice very polite and very professional customer service.. the manager Tim, Olivia, Rosie. Thank you.

Rating:

4.0

Check in girl was great. Drop off guy a little peckish. He eventually saw things our way.

Rating:

1.0

Truck location was poorly communicated and truck difficult to find. Lock box w key was stuck, very difficult to open (#8) Assumed check in after 9am when location opened. Entire process was through app. Several customers sat waiting until 9am for nothing! Let customers know process beforehand. Photos? Passport? A joke!!

Rating:

5.0

Professional and efficient

Rating:

1.0

Business model is ineffective. I the customer do ALL the intake work to secure a truck rental including taking photos of the 4 sides of the truck I am about to rent while 3 goofy bimbos do nothing behind the counter. I will not rent again.

Rating:

5.0

The blankets, furniture dolly, and appliance dolly were not in the truck at pickup, BUT i received extremely wonderful customer service from a gentleman named Nathaniel at this location. He explained everything so well I felt confident and secure at pickup when i left the store. Rarely nowadays is that positive level of care and devotion into customer interactions and service found. Big thank you to Nathaniel.

Rating:

1.0

First off, I went to the Manchester/ Vernon location and as soon as I walked in there, no disrespect the short black girl gave me attitude. She was walking all day looking stank looking mad. Then she was Trying to act like she don’t wanna help me. Just bad customer service. I would recommend you to a friend, just not that location. When the guy came and help me it made things 10x better, he was respectful, understanding, and made things easier.

Rating:

3.0

No - the lack of customer care and enthusiasm we were presented with says no.

Rating:

5.0

the customer service was awesome

Rating:

2.0

The price was higher than what I was quoted online. When a person reserves equipment secured with a credit card, the price should be locked in. The person at the counter wanted to help but said she had no way to look into it. It is also poor practice to not include the price on the reservation email. This tells me baiting may be common with UHaul. I won’t trust the quoted price in the future.

Rating:

5.0

Customer service is exceptional; equipment clean and ready to use; great location. Superb!

Rating:

5.0

I arrived right at 9am as the doors opened and was able to talk to Olivia who pulled up my reservation. After reviewing the equipment I realized that I didn't need the magnetically mounted lights and she was able to perform a refund right there. After getting the other equipment I had purchased I was helped by a nice guy (Jason?) who connected the auto dolly to my car. And I was on my way. Everything went great, was able to pickup and tow the car to my house. Then I returned to UHaul to drop off the dolly and Olivia was still working and helped me drop things off and finalize the process. All-in-all it was a great rental experience. Thanks again to all who helped out.

Rating:

5.0

Very professional staff

Rating:

5.0

It's climate control, so everything was in good standing, had no insects or rodents issue. Staffs are friendly and courteous. Parking is adequate, storage area is clean and secure.

Rating:

5.0

I've never had any issues was able to come and go as I please, and the story doing it any questions. I had were answered. I always very well taken care of I was emptying. When I rented the trucks, they made it very easy, very convenient.No complaints

Rating:

5.0

Its pleasant at it is

Rating:

2.0

Called in advance and was told they had the equipment that I wanted! When I got there, the same person who had spoken to me on the phone waited on me. He kept me sitting there for over five minutes, not doing anything until I finally asked him what was going on and he said he was waiting for the other person to login with their password. That person had been on the phone and was on the phone for quite a while longer after I complained he logged in himself. Signed me up for the equipment and I paid one out to hook up and it was not the equipment that I wanted, he proceeded to tell me that that wasn’t available ?? Return the trailer an hour and a half after the 5 o’clock time period but only one day not two. He never bothered to give me a credit!!! Waited this long for the review thinking I would get the bill indicated or a credit Indication ??? I have received nothing! Been running from U-Haul for a while lately and up until this experience was very happy with that location! Not happy now.

Rating:

5.0

Everything went great. Friendly staff. Trailer was clean and there were no issues. After hours self-dropoff was pretty easy.

Rating:

5.0

Very professional, friendly and helpful.

Rating:

5.0

Staff members are AWESOME! One word to describe them will be professional!!!!

Rating:

3.0

Expensive compared to other locations for same size units.

Rating:

5.0

Everything down to the transaction was great

Rating:

1.0

I will never use U-Haul again. We will be going to court.

Rating:

5.0

It’s very easy and economical to have storage here and the people that work here provide excellent service always. I like renting the vans here too so I could move around and organize stuff seasonally or when needed.

Rating:

5.0

Customer service is wonderful and they are nice to customers and they have great customer service

Rating:

5.0

Nice staff but the unit is pricey

Rating:

4.0

Had some trouble with the connection between my truck and U-Haul trailer, guy running the show lent me his personal adapter, very helpful. Ty

Rating:

3.0

We reserved this truck days in advance, when we got to the pickup site, the rep said he had no truck, we not only had the original receipt, and the note saying if there was a problem with the 2 day rental, someone from UHaul would call us, WE RECEIVED NO UPDATED CALLS. And got a second notification that the truck was ready and available. You had our cc, we were a bit past the 12:3opm pickup, but no one called us, and we already reserved it. Causing us an hour or so delay, and an attitude from the Rep. Not good customer service,

Rating:

3.0

Doing everything yourself not good!

Rating:

5.0

Tim is great!!

Rating:

5.0

Just wanted to provide great positive feedback to the rep that helped me. I believe his name was JT? Great guy. Super friendly and very helpful. I was picking up a motorcycle trailer to go and get my new motorcycle. I was super excited. He celebrated along with me and walked me through safe and proper hookup of the trailer. Thank you for making the process enjoyable, and quick. uhaul saved me over $200 on a delivery fee if i had the dealership deliver. Been using uhaul for many years and will continue to do so.

Rating:

2.0

The process of self check in doesn’t provide a good experience. I am a tech savy person and it took me 20mts to check in and 15 minutes to return. Please staff people as they deliver the best customer experience. I understand self service needs during off hours, but during business hours i like to work with people and not your complex software.

Rating:

5.0

Tim at Oakland St location was absolutely fantastic. Very patient and accommodating. That includes the other two employees that are that location. Job well done!

Rating:

1.0

They guy was on phone texting and a dog was coming too close to us even after telling them to take it away. They kept the dog unleash. Uhual should be strict on pet policies.

Rating:

5.0

The trailer I rented was clean(ish) but I noticed the door didn't line up and therefore closed with difficulty. The UHaul member outside showed me to lean into it while lifting to get it to close. Four hundred and fifty miles away the door hinge snapped and I had to trust that the other hinge would hold all our stuff safely inside while I drove home. I was not overly pleased with that. Upon returning it, I was told I wouldn't be charged, but then 30 minutes later I received a call talking about insurance contact information. I haven't found out yet if they plan on trying to charge me for the hinge failure or not, but it makes me wonder.

Rating:

5.0

Tim was extremely helpful and knowledgeable. He made sure we were taken care of and went above and beyond.

Rating:

5.0

I can’t compliment the staff enough!! They were all so professional great customer service and made me feel they really appreciated my business. Definitely a team that is an asset to the company. Thank you so much for this great experience during a hectic time in my life.

Rating:

5.0

The service at this location is excellent, my storage units are well priced and easy to access, renting a van or truck is a pleasure here always.

Rating:

5.0

OLIVA was helpful and polite It was a pleasure doing business with her

Rating:

2.0

This storage facility is not well maintained.! Door to facility constantly opens and closes. Anyone can walk in on the climate control building without a code even though you have cameras because door remains automatically open when the employees go home! There were many times i was there past 8:00 PM and i could just walk in yo the storage units! Manager does nit do a good job maintaining facility. At the unloading station there is garbage that has been there for days by the hill and no ine has bothered to pick it up! The bathroom was without toilet tissue for two weeks and garbage not picked up! I have videos and pics.

Rating:

5.0

Good

Rating:

5.0

Hire additional staff, it is busy but the staff goes out of there way to greet everyone entering there just isn't enough so the wait is long. Olivia was exceptional and the manager insured everything was taken care of.

Rating:

4.0

Pick up was very quick and the staff was helpful. I dropped off after hours and the app takes way too long to upload photos. Please fix the software.

Rating:

5.0

AN EXCEPTIONALLY EXCELLENT SERVICE, USUALLY CUSTOMERS SOMETIMES MAY BE ENCOUNTERIING SOME KINDA ADVERSITY OR WHATEVER IT COULD BE, THOSE WE MEET CAN MAKE A TREMEDOUS IMPACT.

Rating:

5.0

everything worked out great. Thanks

Rating:

2.0

Make sure the reserved vehicle is close to building and not make it inconvenient to locate vehicle . Wasting the customer time is not good business practice. The U-Haul was very difficult to navigate through

Rating:

4.0

I liked it better when the associate at the store would help us and do all the paperwork and everything for renting a vehicle now it’s everything has to be done by your phone and sometimes that is really inconvenient and difficult

Rating:

1.0

I was accused of stealing by an associate who left a leaf blower leaning up against a garbage pail next to other trash. Then calling and threatening to charge my card $300 if I didn’t return it. I assumed it was something no one wanted, why would it be by the trash , not anywhere near the building and with no one out there. I don’t appreciate being accused of stealing. My fiance brought it back and I called twice and spoke to operators who were very nice and said they would send a message. I will never get a truck from there, nor will I recommend this place.

Rating:

5.0

Very well maintained and staff was awesome!

Rating:

1.0

The girl at the desk was very nice and helpful. Not her fault. However, the process of having to sign everything on your smartphone was extremely frustrating, a waste of time and the antithesis of customer service. U-Haul basically had me do all the administrative work, had to adjust setting in the phone, take photos of license, take photos of truck, find documents to sign in the arduous online order of operations, etc. It was comical how bad the customer experience was. It took way longer tha. necessary. Makes a customer feel like U-Haul doesn’t care at all. 0.0 chance I would recommend to anyone.

Rating:

5.0

Nothing I can think of

Rating:

2.0

I was forced to check-in using the mobile app which did not work very well. I received very little assistance in using this method by the workers and it made the pick-up process very difficult. I will not be using U- Haul for my future needs.

Rating:

5.0

worked well and all were help full thanks

Rating:

5.0

Olivia helped us with our check-in. It was a lot different from the last time, all on phone. She helped us every step of the way & was very calm & friendly. When we returned the truck the young man who checked us out was very friendly. Thank you!

Rating:

3.0

The online version is horrible and too many steps to have to go through to order a truck

Rating:

5.0

The agents were great, the trailer was hitched up to my car, and we confirmed that all of the lights worked. I was directed as to where to pick up the appliance dolly, and then I left.

Rating:

4.0

The app sucks the app no good at all

Rating:

5.0

Very patient with me walking through the west on the app.

Rating:

5.0

The door couldn’t shut all the way but other than that, it was a smooth ride and easy ride. I didn’t think I was getting a truck that big but I’m glad I did.

Rating:

5.0

Good service and ain't help me for everything

Rating:

3.0

I returned the equipment on time but the app wasn't working so the equipment didn't get checked in til after my time and they charged me for an extra day

Rating:

5.0

We had great service with the staff in helping us when we brought back the truck. Truck was clean.

Rating:

5.0

So very swift, easy, and friendly.

Rating:

4.0

I will never use U-Haul ever again as a company. They over charge for everything.

Rating:

3.0

Using the app to pick up the truck was a nightmare. There is all this waiting and checking and steps that should have been done in advance of pickup. I thought the idea was to speed things up. The whole idea that we have to sit and wait for someone in Arizona to approve us taking the truck etc is ridiculous. Offer the ability to do that ahead of time. You go expecting to be getting the truck and leaving, instead you spend 30-40 minutes getting through all these steps while the folks you have lined up to help move stand around waiting on you.

Rating:

5.0

Nothing

Rating:

5.0

All good. I returned the truck during business hours so I didn't need to use the alternative which could result in fees if not done correctly.

Rating:

5.0

They did a go job

Rating:

5.0

She was awesome very helpful couldn’t have asked for a better location and perfect customer service

Rating:

1.0

I got behind on my storage and beg them to please don't auction my stuff back t they did any way even though I told them I was going to have the money. I lost pretty much everything I own. So no I won't use them again.

Rating:

3.0

I dropped off after hours and the mobile app wouldn't work. It took me over a 1/2 hour to get through to an agent to talk to. I took plenty of pictures to document the mileage, time and date of my return and condition of my truck. I spoke with a person at the location the next morning and she informed me that I was all set and set me an email conformation with my bill

Rating:

1.0

I live in Missouri. I have only been to UHaul once back in 2017 to get a hitch installed on my RAV. I don’t know what you’re talking about. If you have my personal info ~it’s been stolen Please quit sending me emails about someone named Kim Sincerely Kaye Fee

Rating:

1.0

Everything was off of an app and disorganized. It felt like you had to give them your first born child as far as the questions and requirements they had. It would’ve been nice to interact with a human being.

Rating:

1.0

Horrible check in process, trucks gear selector kept popping in and out of reverse. The unfortunate employees have to explain and deal with customers that are frustrated with the sign in app, giving phone numbers of people we know in order to rent a truck, explaining you are loaning a 60k truck for $40….i can rent a car worth twice that easier that a U-Haul truck. Overall bad experience but then again where else am I going to rent a truck. If I have another option I will use another company in the future.

Rating:

1.0

It is a hassle to rent a truck. You are treated like a criminal with all the information, steps and verification in order to rent. I had to give a phone number of someone I know to get verified in case Uhaul calls me and I don't pick up!!?? That's insanity. Everyone was sleeping, rude to wake someone for them to verify someone they know; nuts! I had to complete the same process 3 times to get the rental, online at home, at the office on my phone for pickup and the attendant. Terrible!

Rating:

1.0

This place is very poor and it has very wicked and unfaithful officials that I would not even recommend it to my enemies. The so called general manager “Tim Doehler” is a criminal and also a thief. When you go there for truck bookings, and after you pay the bookings of the truck then that he will get access to your credit/debit card information and start to manipulate it unlawfully and he gonna file a fraudulent charges against you. This charges he has named it as “damaged cost”. Meanwhile, nothing has happened to the truck. Tim gonna deduct very big amount from your debt or credit card without any explanation and reason, just to gain fame and favor from U-Haul company and salary increment. I recommend to everyone that, stay away from fraudulent and driver’s licensed information hacking, DON’T ever try to rent a truck from this place. It is dangerous!! Afterwards nobody will receive your calls and they will not reply to your messages and emails including the general president. To stay safe, stay away from this dangerous U haul rental zone!!!!!

Rating:

4.0

Truck exterior needs repairs

Rating:

4.0

The lady Alicia I believe was awesome very informative and helpful. Just rented a trailer but she was very knowledgeable! I will return for my next rental! Thanks

Rating:

3.0

I was not told I needed a cell phone to rent the vehicle or a CT LIC. even after calling a month prior to book it and telling the worker I did not have a cell but my son would be with us so here is his number. There should be a system where UHAUL can scan your license for approval. I had to go get my son and use his Lic. and cell phone which is ridiculous. No one went out to the van to check it prior to us taking it, a man came in saying the one they assigned to him had a flat! When we got back no one went out to check the condition of the van, document the mileage, or look at the fuel gauge. We were billed after we left. Thank God we only went 50 miles with it.

Rating:

5.0

Tim and his staff are doing a great job. The snow removal leaves a lot to desire. Lot not cleared well.

Rating:

1.0

It was the last truck available and It had cigarette smoke and dirty inside and out. I ended up returning it early even though I paid for 2 days because the smoke wilas giving me and my kids headaches

Rating:

5.0

No comment

Rating:

5.0

Nothing everything is great.

Rating:

5.0

Your registration process is difficult and I had to have the staff complete my documentation due to error messages we could not resolve. Olivia was amazing through the whole process. She helped me with my reservations and was there to help with my pick up. Her customer service skills are exceptional, I work in customer relations for a corporation and you are very lucky to have her. She is the reason I would return to U-Haul.

Rating:

5.0

Time is a wonderful boss he's a great person very understandable and I was glad to be his customer Olivia too she was very patient and I thank you for having both of them there and they are great and I will definitely definitely give the more than a hundred if it was that much they deserve more thank you for having them working there thank you Tanya m thank you Tim and Olivia

Rating:

5.0

Very friendly staff

Rating:

5.0

Tim and the rest of the staff provided exceptional service and consistently went above and beyond to accommodate us.

Rating:

5.0

Great customer service!

Rating:

5.0

Provides important essential confidents of being most helpful.

Rating:

1.0

Rats, bugs, front windows smashed in at storage unit entrance, staff at facility not helpful

Rating:

5.0

Agradecida con este servicio el espacio muy limpio! Eso me gusto

Rating:

5.0

Tim and Olivia are very professional and helpful.

Rating:

5.0

Excellent Service!

Rating:

5.0

Great experience. Staff was friendly, professional and knowledgeable.

Rating:

5.0

Keep up the great work.

Rating:

5.0

Excellent

Rating:

5.0

Helped me move and deal with a lot of issues moving . I was able to meet my needs .

Rating:

1.0

Rat and bed bug infestation. Workers are always on their phones and those mouse traps don’t do anything. Don’t store nothing here your stuff will be damaged.

Rating:

1.0

Poor service checked out 6/30/24 and they sent me a bill for July saying I was late. Renting a truck is like buying a vehicle have to go through an approval process that sucks - I would not recommend Uhaul to anyone rather it’s for truck or storage this place has gone down hill fast. Staff is worse they show no quantity to customers and spend more time On their cell phone or talking to one another then helping customers and their attitude stinks

Rating:

5.0

More moving carts would be nice, maybe a cart that can be useful go up the stairs since there's no elevator.

Rating:

3.0

Storage unit was good and staff was good. Price went up several times since signing which is not appreciated since you now have all my stuff and know I’m trapped into paying your new higher price. Felt like extortion. I paid monthly via bill pay from my bank and there were many times when you never cashed my checks (they were eventually returned to me by the bank as uncashed) and charged me late fees. Not good.

Rating:

5.0

Very good for businesses

Rating:

5.0

Tim was very helpful and accommodating.

Rating:

1.0

Manager Tim and associate Olivia where very helpful. Assisted threw the hole process. I have used that location for almost 2yrs and the rental for twice as long.. Seen staff come and go. Both of them are big part of the great customer service and experience.

Rating:

5.0

Very professional

Rating:

5.0

Thanks. Very nice & kind employees. Sezer Kart

Rating:

5.0

Super helpful, kind, and managed brief computer issues and more importantly my stress of moving so nicely and patiently.

Rating:

4.0

I haven’t moved out of the unit 4/20/24

Rating:

5.0

The whole experience was great thank you so much! Combined with my truck rental and I could rent a truck here in the future this is perfect and affordable.

Rating:

5.0

It is a great place to do business with

Rating:

5.0

Olivia at the Manchester CT U-Haul rocked my world. She had a solid customer service presence and took good care of me from the minute I walked in until I was leaving after the transaction Thank you Olivia!

Rating:

5.0

If anyone is looking for a place to store your belongings or even using uhaul to move i recommend! i’m am vary thankful for every worker and helping me get my unit and dropping off my uhaul. also a thank you for the uhaul phone workers for giving me a call and getting everything ready for me and helping understand what to do!

Rating:

5.0

Tim and his crew are friendly and dependable. I have used this facility for many purposes over the decades. I have always been pleased with the service.

Rating:

5.0

Only giving excellent review due to the 2 young men at that location there is 2 parts to my experience. The first being the two young gentleman that helped me throughout the entire process absolutely pleasant and helpful! Answered every question I had, corrected entry problems and cudnt been more courtous n custimer friendly! Those 2 Gents were fantastic!!! 2nd part was two female at the location on 2/21/24 not helpful whatsoever, doors locked at 6:50 nor were they willing to help or answer any question. Told that all move ins are done online n that’s what I needed to do. Proceeded to do the online move in while in my car than recd a t/c stating that they were sending me a link which I never received. Watched the two females locked up the store leave while I was still trying to process my account. No assistance at all offered nor was a swipe card given to grant me access to my unit. So needless to say the info of do it online n there’s a bag w a lock n instructions inside the unit for me was not accurate nor helpful at all. Also, had questions on a reservation along with the online reservation n if I wud still be entitled to a free month of storage and not reserved two units and billed for them both. Thankfully when I returned in 2/22/24 the two gentleman were both there which I was grateful for their kinda assistance. Only outstanding issue currently is not given the free month of storage had to pay for the 1st month and advised to speak to the General Manager at that location.

Rating:

5.0

excellent service, clean and a good team.

Rating:

5.0

The storage facility on Oakland Street and Manchester has very friendly courteous knowledgeable staff always greet me with a smile management is superb

Rating:

5.0

Great staff and facility!

Rating:

5.0

Thank you!

Rating:

4.0

Aside from the unit prices going on twice in the last two years , after being told it wouldn’t I don’t have any complaints

Rating:

5.0

The staff are excellent! Very friendly and super helpful.

Rating:

5.0

Informative, helpful, and prompt.

Rating:

5.0

I really don’t have much to say but it was a great experience nd everything was just awesome thx

Rating:

5.0

The agent Cesar in the Oakland ST Manchester CT was extremely helpful and very considerate. He was resourceful and knew how to help me. He worked with me over several days. A great asset to the team!!!

Rating:

5.0

Tim was absolutely amazing! He went above and beyond to listen to me and accommodate me when my truck rental had a broken headlight, requiring me to change the terms of my rental. Cannot thank him enough!

Rating:

3.0

Everything was good except my unit smelled of weed really bad. I told them but nothing changed. All my stuff stinks really bad and will have to wash all the comforters and clothes

Rating:

2.0

Staff was excellent and friendly and helpful. However, upon moving into a brand new storage unit located in a brand new building, a window 15 feet from my storage unit started pouring water inside due to heavy rain. This is/was very concerning seeing how I paid and selected indoor storage specifically to keep my belongings out of the elements. There was another family accessing their unit right near ours who were also very disappointed.

Rating:

5.0

Move out date was 5/19, can be confirmed by moving company.

Rating:

5.0

The manger Tim and his staff were overwhelmingly helpful, patient, understanding. Their kind attitude made my experience a very good one. I certainly recommend anyone who needs to rent storage use the Manchester location. The facility inside and out is extremely clean. This location ensures your belongings are safe and will remain in the same condition as when you placed them in the unit. The staff is always pleasant and has knowledge to share with customers to meet their moving (truck rental) and storage needs. If you want a successful moving/storage experience use 432 Oakland St., Manchester, Ct. 06042 location.

Rating:

5.0

The manager was a very good person and so helpful, and there was a black young man who has braided his hair he was so so respectful and so helpful my experience was very great, I recommend this uhaul to every one.

Rating:

5.0

Manager, Tim, was phenomenal. Super helpful, process of picking up and dropping off truck was super easy and very efficient. Customer service was great.

Rating:

2.0

The facility itself was fine however my experience was not. I made a reservation online, and had the email with the reservation number, yet when I went in, they had no record of me at all. Then, on the day I tried to move in, the facility wouldn't let me POD be in their parking lot. I cannot, for the life of me, understand why this would be, as a POD and a storage unit go hand in hand. I then had to spend the entire afternoon on the phone trying to figure out what to do to make things work and had to spend even more money on renting a truck to unload the POD into and then bring to a facility. I ended up cancelling the uhaul unit altogether, never having moved in, yet was still charged and never got my money back. Overall, terrible experience.

Rating:

1.0

Customer service was very rude and noxious

Rating:

1.0

The sales rep charged my card WITHOUT CONSENT (illegal) when the first month was supposed to be free due to this being part of a one way trip/storage unit bundle. The manager made it right by giving me my second month free, however when you budget funds and have important things to pay for during a move, things like this throw everything off. Absolutely unbelievable. My unit also had a mouse trap in it, so I’m not sure if this was precautionary or as treatment, but I got insurance so if anything happens it’ll be (hopefully) compensated. A terrible overall experience for a move.

Rating:

3.0

I made a reservation online and had the res number and everything, however they did not have me in the system anywhere and my reservation number pulled up no info. Not sure how that could be possible, since I had the email confirmation, but luckily there was another unit available.

Rating:

5.0

Very friendly, helpful staff and the manager truly goes above and beyond for customers. Thank you so much

Rating:

5.0

Great service!

Rating:

5.0

Pls keep up the good work 🙂

Rating:

5.0

I love recommending u-hual to my friends because I have been there since 2013 and happy about their services thanks for keeping my stuff more secured

Rating:

1.0

Card reader never accepted my card. Made a reservation via phone for storage, and that reservation was never filed. Ended up with a unit only because one was still available. Made another reservation online. Called the day of move-in and was told there was a 7 day grace period to sign in at the office before the reservation expired. Arrived the next morning. A man at the next counter was angry that they didn't have his reservation. The clerk then started my interaction with "don't worry we take reservations seriously. We don't give them to anyone". A minute later I was being told that they had given my reservation away and it was really my fault for not coming the day before, despite the clerk remembering that I'd called and she'd said there was a grace period. Oh, and some moron decided it would be a great idea to install oversized speed bumps across the entrance/exit so every time you move cargo the trailer hitch gets stressed and the cargo gets jostled for absolutely no reason. I've moved to a far more professional facility.

Rating:

3.0

Found that mice was in the storage and bit through some of my bags. Had to throw out some stuff. The other stuff was in good condition.

Rating:

5.0

No comment

Rating:

1.0

I respect the staff but they were incompetent (or badly trained) which led to confusion, frustration, lost time and money for the customer. Slow truck pick up time (uhaul employee talking endlessly with the customer in front of me). This is not a restaurant where you make small talk to get a tip. You're supposed to make the process quick and efficient so the next customer can pick up their truck in a timely fashion especially if you're the only employee there. Poor training. Nobody knows what is going on. They kept asking me who told me about the one free month for storage... At least they honored the free storage month that was promised (after a call to the manager, which wasted more of my time. My movers were waiting for me in the truck and I was paying them $200 per hour) So a 10 minute delay from uhaul employees cost me more than $33. Bad experience.

Rating:

4.0

Staff were very helpful.

Rating:

5.0

Your staff is very great at their job and help me. Those guys did a really good job. You guys hired a good staff.

Rating:

3.0

In need of older, mature, respectful staff members. The person who checked my husband and I out was great and very helpful.

Rating:

5.0

I have used U-Haul facilities and truck rentals, containers, etc. for over 30 years in various cities on the East Coast, from Albany, NY to Atlanta, GA and cities in between. I will always use them. I have sent many friends and family memebers their way.

Rating:

5.0

Tavon (spelling?) What is the most professional customer service representative I have worked with since Covid. I told him so! He was kind and hard-working and jumped right in even though I needed help outside of his department. He should definitely be considered for a promotion if you have an opening in the future.

Rating:

5.0

Agent was very helpful and facilities were clean enough where I felt I could sit down on the floor and have a picnic

Rating:

5.0

The absolute best experience I’ve have. The manager, Tim was professional, helpful and efficient.

Rating:

5.0

Staff members are extremely polite and helpful. Tim was great

Rating:

2.0

Was very unhappy to not receive a refund for the 25 days of rent I paid but did not use.

Rating:

5.0

Overall excellent. The only issue is the swipe card never worked properly abd we kept setting off the alarm.

Rating:

4.0

The warehouse facility has problem with rats.

Rating:

5.0

The customer service received was paramount. Tim, the Uhaul representative in Manchester CT was extremely helpful and polite. He was also very patient with me.

Rating:

5.0

Great place.

Rating:

5.0

The worker there walked me to my storage while explaining the card access and because I was sorta scared and plus I didn’t know my way around so thank you for being with me and insuring my safety and making sure I felt safe before he left!!!

Rating:

5.0

All staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.

Rating:

4.0

This location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.

Rating:

5.0

Love the staff especially the manager everyone was awesome.

Rating:

5.0

I never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall service

Rating:

5.0

Only thing that i had problem with is not getting first month free on storage unit. I’ve done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use again

Rating:

5.0

Very helpful with the whole process.

Rating:

5.0

The supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great work

Rating:

5.0

Everyone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me moving

Rating:

1.0

Lost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to them

Rating:

5.0

Super staff at this location.

Rating:

5.0

The staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only “knock” on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn’t expected to find that, but understand the challenges a facility like this faces.

Rating:

5.0

You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I’m hard of hearing) and the staff didn’t mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed

Rating:

5.0

Truly great experience from start to finish highly recommend

Rating:

5.0

Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.

Rating:

5.0

Great and helpful employees. They answer every question I had and show me around the storage containers

Rating:

5.0

THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...

Rating:

1.0

Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad

Rating:

5.0

The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!

Rating:

5.0

None, great job.

Rating:

5.0

Great customer service

Rating:

5.0

Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!

Rating:

5.0

The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills—-and the utmost of patience with me and my moving needs. Thank you!

Rating:

5.0

Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.

Rating:

5.0

Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul

Rating:

5.0

After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.

Rating:

2.0

I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.

Rating:

3.0

Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!

Rating:

4.0

It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.

Rating:

1.0

I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.

Rating:

2.0

There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Thank you.

Rating:

5.0

I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!

Rating:

5.0

Great friendly staff & very helpful

Rating:

4.0

All good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.

Rating:

5.0

Thanks for yours service

Rating:

5.0

OLIVIA IS AMAZING 👏

Rating:

5.0

Sonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn Arpin

Rating:

5.0

Thank you.👍

Rating:

5.0

Awesome service 👍

Rating:

3.0

Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.

Rating:

3.0

Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.

Rating:

4.0

Great people helping at desk. Feels safe and clean

Rating:

5.0

Thank you very much.

Rating:

5.0

Nice people very polite very helpful. Thanks everyone. Merry Christmas to all .

Rating:

5.0

Great customer service experience!

Rating:

5.0

The service was great

Rating:

1.0

I paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn’t get a refund. I’m blackballing U-Haul thieves.

Rating:

5.0

Best moving experience that we could have had! Great and helpful staff!! Thank you!!

Rating:

5.0

Everyone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!

Rating:

5.0

I was with them over a year and actually didn’t even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.

Rating:

5.0

The general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!

Rating:

5.0

Excellent. Higjly recommend.

Rating:

4.0

Four experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!

Rating:

5.0

Great service at both locations

Rating:

5.0

Most helpful and courteous service today

Rating:

5.0

The checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.

Rating:

5.0

Very polite and very friendly.

Rating:

3.0

Lighting in front of building was poor. Led to believe 24 hour access was available when keycards were given. Unable to reach staff after hours. Happy $ was reimbursed for hotel after not getting in.

Rating:

4.0

everyone was helpful. my only issue was i got a one way truck so when i went to the location to drop it off they said i was suppose to return the truck in Manchester. even when paper work differed

Rating:

5.0

Everyone was very very helpful!!!💯

Rating:

4.0

I expected a prorated fee for the last month of storage. I emptied the unit 1 week after being billed. What’s the policy on that?

Rating:

4.0

Jennifer was awesome. Even better was the fact other Uhaul customers , Austin & Hope, were dropping some stuff off in their unit. Austin offered to help us unload our truck. What a great guy!

Rating:

5.0

This was my first time renting a u-haul truck and storage unit, and I am thrilled. With all the stresses of moving it was such a relief to have had such and easy, straightforward experience.

Rating:

3.0