Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I want to give a special comment about Samantha. She was FANTASTIC to work with. She was accomodating, friendly and explained everything. I will recommend UHAUL to everyone because of her wonderful customer service.
Great customer service
My only issue was there was no one onsite to book the storage had to go to another uhaul office.
The facility was clean and well lit. The staff was friendly and very helpful. I would absolutely recommend uhaul to anyone for their moving and/or storage needs Thank You Uhaul K Wilson Toms River
No comment.
This facility is superior and second to none. Management and staff both display outstanding customer service and a willingness to help not seen in a service oriented business today. If you are looking for good, great all old fashion customer service, in a clean and pleasant environment this is the U Haul center you want to do business with. They will treat you as family.
staff was helpful and friendly. I thought the unit would be sealed from outside animals and insects since it did say climate (I assumed controlled when that is all it said). There was a rat/mice trap in the unit which freaked me out. I wish I had thought to bring tape to securely seal my boxes so little critters don't make nests in the packing paper. Definitely won't use this long term as I don't want to add to my family and now will be nervous opening boxes.
The guys at that location they’re not nice they don’t answer the phone call they not trying to help nobody
I was harrassed on several different occasions from one employee who would just drive around and yell at customers very disrespectful. She was never in the office or around to help anyone. I seen the way she interacted with other people there besides myself and it was completely unprofessional. Cursing and using abusive speech in front of children. I was charged for someone else's mistake of throwing out furniture because she seen me throw out bags of distilled water that is used for my son's ventilator machine that had busted in the storage. She assumed everything was mine and charged my card. Even after I explained it was just water and I nicely placed it in the trash bin that had no signs you couldn't or say it was from u-haul. I explained I didn't have time to do more because my son's ventilator which helps him breath 24-7 was dying and I needed to get somewhere to charge it. She was heartless and didn't care at all. It's all about money and I had a small 5x8 unit just for my son's stuff so I can get to with easy access during our move. I will never work with this location again or recommend it to anyone. It was disgusting the way I was treated and other people during this rough time. It was very unsafe to not have the facility with lights because it's so dark and I was there alone a few times and had to use my car lights just to see into my unit. Again I wouldn't recommend to anyone go somewhere else unless you want to be frustrated, charged for unnecessary stuff, and belittled by an employee who doesn't do her job appropriately!
Brandi and Samantha are the best. They made our experience great and so easy. The whole staff was friendly and so helpful. We recommend them highly.
Everyone we came in contact with was helpful and very pleasant to deal with. If we are ever in need of extra storage again we would certainly return to U-hjaul.
The Associate Samantha was very nice and pleasant to talk to. She was very informative in explaining everything to me and my husband. We enjoyed doing business with her. Thank you Samantha
good fast service clean facility
Staff on phone was very polite & professional.
Friendly helpful manager onsite
The facility does not have someone there during regular business hours so I would recommend that it is staffed between 9-5 for any assistance needed by people moving in or out.
The office person Samantha was professional, informative, respectful,and welcoming
I have used this facility any times over the past four years. The manager Brandie and her staff exemplify customer service. The caring, and personal touch that they provide with each transaction is unmatched in your industry. Philip Falzarano
I first spoke with Cameron, then with Samantha. BOTH were awesome, helpful personable and professional. Great experience !! Wouldn’t deal with anyone else
both people I spoke to were very accommodating.
Brandy was very helpful.
Very organized and professional
As always excellent and outstanding staff
As always the staff was excellent, knowledgeable and pleasant to deal with. The facility, equipment was clean and in great shape. As always a pleasure to do business with . The web site easy to navigate Keep up the great work
Perfect
Cameron was a pleasure to work with and he made the process seamless and quick.
Location is managed by the rt 9 Toms River U-Haul manager and her team are the best
The place is excellent.
THE MANAGER MS. DENORA GOES ABOVE AND BEYOND !!!!!
Great experience
Rat traps in each unit is a bit alarming and requires an explanation to renter. Otherwise all was excellent and easy!
One month free means one month free best experience ever !
Thank You very much. All my storage needs were taken care of on short notice. OUTSTANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff at u haul were very kind and knowledgeable. We rented for 4 months and when my son moves we will rent again from this u haul location.
WOULD HIGHLY RECOMEND OAM THE MANAGERS AND BRANDI THE MANAGERS WERE AUSOME
I'd like to thank the staff. They were always helpful and courteous. I have recommended the facility to others.
Very professional! They answered all my questions. Was looking for a certain size storage that they did not have available , however directed me to the closest one from them which is much closer to me
Perfect
Easy, efficient, and professional!
Very difficult to reach someone on the phone
My only complaint was how dirty the items stored became. Although the units might be waterproof they are anything but "tight." Personnel were always helpful and attentive.
Convenient location, easy access.
Prompt, efficient, friendly service. Clean property and amenities.
Brandie was SO,SO helpful. She went above and beyond.. I'll go there anytime.
We had good service. Highly recommend!
It was quick and easy to rent on line!
joey does a great job!!!
way overpriced 250 a month is way too expensive
Looking to move and needed temporary storage. Staff was able to help with the storage unit and reserve a truck for moving day.
Personal was very knowledgeable, friendly and explained the whole process... would recommend this facility to anyone wanted to get a storage unit or truck rental
The only issue was the recommended the wrong size storage unit for the truck size they rented me. I had to go to another location and climate control was no longer available.
For people that may have had issues with similar places, they need to try U-Haul. It will change their mind about rentals and storage. Thank you for a great experience.
.
Convenient, clean and secure. Was very happy to have been able to use this facility.
Facility not being managed by personnel created a problem.
The whole experience was great Pam helped me and was so helpful , made my Moving in to a storage unit feel like a breeze thanks again.
no one on site to deal with problems. This company is not concerned with customer service at all. Was supposed to receive call from general manager regarding issues, never did.
Great place !
Great all the waYy around.
Very friendly and informative staff.
Ok, uhaul sent me here to drop off the truck, well THEY DON'T EXCEPT TRUCKS THERE.I called your customer service and advised the girl on the phone that there was no drop off lock box, she said" what did I expect here to do, look around and find it, it's there" she said. I was walking around for 30 minutes, nothing. She was so rude and she didn't even take the time to look at this site . I had to call around myself to other Uhaul locations to find out that I shouldn't be were YOUR COMPANY sent me. I then had to drive to Toms River, which I passed on the Manchester location, to drop off your truck. You company made my move SO MUCH HARDER THAN IT ALL READY WAS. I WILL NEVER RECOMMEND UHAUL TO ANYONE EVER, MAINLY BECAUSE OF YOU CUSTOMER SERVICE REPS, THEY WERE RUDE AND SHOWED NO PATIENCE. I never really leave reviews, but I was COMPELLED to leave this. Your company made sure you charged me for the extra miles I had to drive to get to Manchester though, I am sure no one in the Uhaul company cares about my opinion and it shows by how your company treated me. The guys who I left the truck with in Toms River were nice enough, that is the ONLY thing I can say was OK. I will make it my goal in life to let people know what I think of Uhaul!!!!!
I enjoyed my stay at this facility. I no longer had a need for a storage unit.
I had used Storage facility before but this one was the best experience I ever had the manager Pamela was exceptional. I will recommend it to everyone.
The women in the office were very friendly and helpful.
Part time management is not convienient.
Access hr. I'm sure are convenient for most but ocassionaliy I needed access after 10pm, One time I entered at 9:40 and tried to exit after 10, no good. I had to bother the manager to open the gate.
The facility is well maintained
Unfortunately the storage unit had a link and my items came out moldy mainly an expensive couch. When I brought it to the attention of the staff they agreed that there was a leak and that's it
Great experience
Pam was terrific. Really nice l
I would recommend Manchester Uhaul storage to all of my friends and family. Pamela Eckert is not only a top notch professional, she's also kind and friendly. Thank you for a pleasant experience!
Your staff, especially Pamela were always helpful and pleasant to me. I was a previous customer and that was the main reason to return when I needed storage again.
The manager is amazing!!!!
