Customer Reviews for U-Haul Moving & Storage of Manchester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Manchester

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Luz R. | Overall Experience |
Rating:

Customer did not leave a comment.

Stephanie S. | First Impressions |
Rating:

I want to give a special comment about Samantha. She was FANTASTIC to work with. She was accomodating, friendly and explained everything. I will recommend UHAUL to everyone because of her wonderful customer service.

Karen G. | First Impressions |
Rating:

Great customer service

DEBBIE K. | Overall Experience |
Rating:

My only issue was there was no one onsite to book the storage had to go to another uhaul office.

HENRY V. | First Impressions |
Rating:

Customer did not leave a comment.

Kathleen W. | Overall Experience |
Rating:

The facility was clean and well lit. The staff was friendly and very helpful. I would absolutely recommend uhaul to anyone for their moving and/or storage needs Thank You Uhaul K Wilson Toms River

Heidi M. | Overall Experience |
Rating:

No comment.

Philip F. | First Impressions |
Rating:

This facility is superior and second to none. Management and staff both display outstanding customer service and a willingness to help not seen in a service oriented business today. If you are looking for good, great all old fashion customer service, in a clean and pleasant environment this is the U Haul center you want to do business with. They will treat you as family.

Terri T. | First Impressions |
Rating:

staff was helpful and friendly. I thought the unit would be sealed from outside animals and insects since it did say climate (I assumed controlled when that is all it said). There was a rat/mice trap in the unit which freaked me out. I wish I had thought to bring tape to securely seal my boxes so little critters don't make nests in the packing paper. Definitely won't use this long term as I don't want to add to my family and now will be nervous opening boxes.

WASEIMMUSTAFA S. | Overall Experience |
Rating:

The guys at that location they’re not nice they don’t answer the phone call they not trying to help nobody

Monique S. | Overall Experience |
Rating:

I was harrassed on several different occasions from one employee who would just drive around and yell at customers very disrespectful. She was never in the office or around to help anyone. I seen the way she interacted with other people there besides myself and it was completely unprofessional. Cursing and using abusive speech in front of children. I was charged for someone else's mistake of throwing out furniture because she seen me throw out bags of distilled water that is used for my son's ventilator machine that had busted in the storage. She assumed everything was mine and charged my card. Even after I explained it was just water and I nicely placed it in the trash bin that had no signs you couldn't or say it was from u-haul. I explained I didn't have time to do more because my son's ventilator which helps him breath 24-7 was dying and I needed to get somewhere to charge it. She was heartless and didn't care at all. It's all about money and I had a small 5x8 unit just for my son's stuff so I can get to with easy access during our move. I will never work with this location again or recommend it to anyone. It was disgusting the way I was treated and other people during this rough time. It was very unsafe to not have the facility with lights because it's so dark and I was there alone a few times and had to use my car lights just to see into my unit. Again I wouldn't recommend to anyone go somewhere else unless you want to be frustrated, charged for unnecessary stuff, and belittled by an employee who doesn't do her job appropriately!

Steven M. | First Impressions |
Rating:

Brandi and Samantha are the best. They made our experience great and so easy. The whole staff was friendly and so helpful. We recommend them highly.

Cristine C. | Overall Experience |
Rating:

Customer did not leave a comment.

Vito D. | Overall Experience |
Rating:

Everyone we came in contact with was helpful and very pleasant to deal with. If we are ever in need of extra storage again we would certainly return to U-hjaul.

ANGEL R. | First Impressions |
Rating:

The Associate Samantha was very nice and pleasant to talk to. She was very informative in explaining everything to me and my husband. We enjoyed doing business with her. Thank you Samantha

Frank F. | First Impressions |
Rating:

Customer did not leave a comment.

Philip M. | First Impressions |
Rating:

Customer did not leave a comment.

Richard G. | First Impressions |
Rating:

good fast service clean facility

Mike C. | Overall Experience |
Rating:

Staff on phone was very polite & professional.

STEVEN R. | First Impressions |
Rating:

Friendly helpful manager onsite

Christine S. | Overall Experience |
Rating:

Customer did not leave a comment.

betty m. | Overall Experience |
Rating:

Customer did not leave a comment.

betty m. | Overall Experience |
Rating:

The facility does not have someone there during regular business hours so I would recommend that it is staffed between 9-5 for any assistance needed by people moving in or out.

betty m. | First Impressions |
Rating:

Customer did not leave a comment.

Lionel G. | First Impressions |
Rating:

The office person Samantha was professional, informative, respectful,and welcoming

Jose C. | First Impressions |
Rating:

Customer did not leave a comment.

Glen M. | First Impressions |
Rating:

Customer did not leave a comment.

Philip F. | Overall Experience |
Rating:

I have used this facility any times over the past four years. The manager Brandie and her staff exemplify customer service. The caring, and personal touch that they provide with each transaction is unmatched in your industry. Philip Falzarano

Kriss D. | Online Move In |
Rating:

Customer did not leave a comment.

Gary M. | First Impressions |
Rating:

I first spoke with Cameron, then with Samantha. BOTH were awesome, helpful personable and professional. Great experience !! Wouldn’t deal with anyone else

cedric s. | Overall Experience |
Rating:

Customer did not leave a comment.

Gary L. | Overall Experience |
Rating:

Customer did not leave a comment.

DIANE B. | Overall Experience |
Rating:

Customer did not leave a comment.

sharon l. | Overall Experience |
Rating:

Customer did not leave a comment.

MICHAEL M. | Overall Experience |
Rating:

Customer did not leave a comment.

betty m. | First Impressions |
Rating:

both people I spoke to were very accommodating.

betty m. | First Impressions |
Rating:

Brandy was very helpful.

Jerald J. | First Impressions |
Rating:

Customer did not leave a comment.

Ellenor A. | First Impressions |
Rating:

Very organized and professional

Philip F. | First Impressions |
Rating:

As always excellent and outstanding staff

Philip F. | First Impressions |
Rating:

As always the staff was excellent, knowledgeable and pleasant to deal with. The facility, equipment was clean and in great shape. As always a pleasure to do business with . The web site easy to navigate Keep up the great work

juanita c. | Overall Experience |
Rating:

Customer did not leave a comment.

Kenneth J. | First Impressions |
Rating:

Perfect

Gary L. | First Impressions |
Rating:

Cameron was a pleasure to work with and he made the process seamless and quick.

LOUIS A. | Overall Experience |
Rating:

Location is managed by the rt 9 Toms River U-Haul manager and her team are the best

Robert F. | Overall Experience |
Rating:

The place is excellent.

Gennaro D. | Overall Experience |
Rating:

THE MANAGER MS. DENORA GOES ABOVE AND BEYOND !!!!!

Robert E. | Online Move In |
Rating:

Great experience

Tom C. | Overall Experience |
Rating:

Rat traps in each unit is a bit alarming and requires an explanation to renter. Otherwise all was excellent and easy!

Jonathan W. | Overall Experience |
Rating:

One month free means one month free best experience ever !

Dorian m. | Overall Experience |
Rating:

Thank You very much. All my storage needs were taken care of on short notice. OUTSTANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sabina F. | Overall Experience |
Rating:

The staff at u haul were very kind and knowledgeable. We rented for 4 months and when my son moves we will rent again from this u haul location.

Toni P. | Overall Experience |
Rating:

WOULD HIGHLY RECOMEND OAM THE MANAGERS AND BRANDI THE MANAGERS WERE AUSOME

GEORGE D. | Overall Experience |
Rating:

I'd like to thank the staff. They were always helpful and courteous. I have recommended the facility to others.

Dorian m. | First Impressions |
Rating:

Very professional! They answered all my questions. Was looking for a certain size storage that they did not have available , however directed me to the closest one from them which is much closer to me

Kenneth J. | First Impressions |
Rating:

Perfect

Tom C. | First Impressions |
Rating:

Easy, efficient, and professional!

JOSEPH P. | Overall Experience |
Rating:

Very difficult to reach someone on the phone

LEROY B. | Overall Experience |
Rating:

My only complaint was how dirty the items stored became. Although the units might be waterproof they are anything but "tight." Personnel were always helpful and attentive.

ken w. | Overall Experience |
Rating:

Convenient location, easy access.

Christopher D. | First Impressions |
Rating:

Prompt, efficient, friendly service. Clean property and amenities.

Cathleen F. | First Impressions |
Rating:

Brandie was SO,SO helpful. She went above and beyond.. I'll go there anytime.

Donald C. | Overall Experience |
Rating:

We had good service. Highly recommend!

John D. | First Impressions |
Rating:

It was quick and easy to rent on line!

Edward G. | Overall Experience |
Rating:

joey does a great job!!!

Richard M. | Overall Experience |
Rating:

way overpriced 250 a month is way too expensive

ken w. | First Impressions |
Rating:

Looking to move and needed temporary storage. Staff was able to help with the storage unit and reserve a truck for moving day.

Carol D. | Overall Experience |
Rating:

Personal was very knowledgeable, friendly and explained the whole process... would recommend this facility to anyone wanted to get a storage unit or truck rental

Lisa C. | First Impressions |
Rating:

The only issue was the recommended the wrong size storage unit for the truck size they rented me. I had to go to another location and climate control was no longer available.

Michael S. | Overall Experience |
Rating:

For people that may have had issues with similar places, they need to try U-Haul. It will change their mind about rentals and storage. Thank you for a great experience.

Barbara N. | Overall Experience |
Rating:

.

patrick g. | Overall Experience |
Rating:

Convenient, clean and secure. Was very happy to have been able to use this facility.

Al G. | Overall Experience |
Rating:

Facility not being managed by personnel created a problem.

Harry B. | First Impressions |
Rating:

The whole experience was great Pam helped me and was so helpful , made my Moving in to a storage unit feel like a breeze thanks again.

THOMAS M. | Overall Experience |
Rating:

no one on site to deal with problems. This company is not concerned with customer service at all. Was supposed to receive call from general manager regarding issues, never did.

Annemarie S. | Overall Experience |
Rating:

Great place !

VICKI G. | Overall Experience |
Rating:

Great all the waYy around.

Micheal b. | First Impressions |
Rating:

Very friendly and informative staff.

richard L.
Rating:

Ok, uhaul sent me here to drop off the truck, well THEY DON'T EXCEPT TRUCKS THERE.I called your customer service and advised the girl on the phone that there was no drop off lock box, she said" what did I expect here to do, look around and find it, it's there" she said. I was walking around for 30 minutes, nothing. She was so rude and she didn't even take the time to look at this site . I had to call around myself to other Uhaul locations to find out that I shouldn't be were YOUR COMPANY sent me. I then had to drive to Toms River, which I passed on the Manchester location, to drop off your truck. You company made my move SO MUCH HARDER THAN IT ALL READY WAS. I WILL NEVER RECOMMEND UHAUL TO ANYONE EVER, MAINLY BECAUSE OF YOU CUSTOMER SERVICE REPS, THEY WERE RUDE AND SHOWED NO PATIENCE. I never really leave reviews, but I was COMPELLED to leave this. Your company made sure you charged me for the extra miles I had to drive to get to Manchester though, I am sure no one in the Uhaul company cares about my opinion and it shows by how your company treated me. The guys who I left the truck with in Toms River were nice enough, that is the ONLY thing I can say was OK. I will make it my goal in life to let people know what I think of Uhaul!!!!!

HARRY V. | Overall Experience |
Rating:

I enjoyed my stay at this facility. I no longer had a need for a storage unit.

Edwin N. | Overall Experience |
Rating:

I had used Storage facility before but this one was the best experience I ever had the manager Pamela was exceptional. I will recommend it to everyone.

Raymond P. | Overall Experience |
Rating:

The women in the office were very friendly and helpful.

gregg f. | Overall Experience |
Rating:

Part time management is not convienient.

STEWART G. | Overall Experience |
Rating:

Access hr. I'm sure are convenient for most but ocassionaliy I needed access after 10pm, One time I entered at 9:40 and tried to exit after 10, no good. I had to bother the manager to open the gate.

Robert C. | Overall Experience |
Rating:

The facility is well maintained

Yechiel F. | Overall Experience |
Rating:

Unfortunately the storage unit had a link and my items came out moldy mainly an expensive couch. When I brought it to the attention of the staff they agreed that there was a leak and that's it

Joseph A. | Overall Experience |
Rating:

Great experience

Kenneth C. | Overall Experience |
Rating:

Pam was terrific. Really nice l

Sylvia F. | Overall Experience |
Rating:

I would recommend Manchester Uhaul storage to all of my friends and family. Pamela Eckert is not only a top notch professional, she's also kind and friendly. Thank you for a pleasant experience!

Laura C. | Overall Experience |
Rating:

Your staff, especially Pamela were always helpful and pleasant to me. I was a previous customer and that was the main reason to return when I needed storage again.

JOHN K. N. | Overall Experience |
Rating:

The manager is amazing!!!!

No reviews have been submitted for this location.

Back
To Top