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qwanai c | First Impressions
Customer Reviews for U-Haul Moving & Storage of Manchester
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything’s was great thanks
Ouida f | Overall ExperienceThe on site manager was incredible, Pam went above and beyond, many thanks to her.
Dawn S | First ImpressionsPam was great! Always there when we needed her!
Claudice F | Overall ExperienceManger was very helpful and friendly
Robert H | Overall ExperiencePam was great, answered all my questions responded immediately to inquires , well run operation
Richard H | Overall ExperienceAs someone who comes from a customer service background for over 40+ years, I am more than satisfied at the outstanding service provided by Pamela Eckert. Her knowledge and professionalism put my somewhat unplanned and traumatic experience at ease. In this technological age we live in now, rarely are there interactions where people actually help other people, as in the "old fashioned, 'What can I do to help you?", plain and simple. Pamela was very efficient and specific in explaining each detail to someone like me, my first time in renting a storage unit. Her patience and courtesy as well I must commend her on. I certainly felt most comfortable and assured from the moment I walked into her office that I was in good hands. My daughter suggested I check out other locations for price difference, which I did to "appease" her, but I knew I would go back to this location at 2341 Rt 70, Manchester because of Pamela's competency, which of course I did. Pamela made me feel safe, and not worried while I literally left part of my life in a well kept, clean secure structure under her care.....great job! I would highly recommend this location to anyone who needs a solution to an unexpected change or planned move.
CHRISTINE C | First ImpressionsStaff at both facilities were very professional and very helpful especially young lady at Manchester Location with black hair
denise c | First ImpressionsI thought Ron at the rt 9 Toms River store was wonderful. Not only did he remember me from previous sales, but treated me like a friend. In my business it’s always wonderful to be treated like someone special and not the alger for collections. I highly recommend U-Haul and run. Both are wonderful.
KAREN K | First ImpressionsThe Office Manager is extremely friendly and so knowledgeable i absolutely love dealing with Pamela she is Fantastic
Kathy G | First ImpressionsPam was very helpful with some last minute changes. Great customer service.
Richard H | Online Move InLike I said before you are so lucky to have the person running that place she is a gem and I don't know how good U-Haul straighten her but they better take a second look at it because you wouldn't wanna lose that person ever you would never be able to replace such a wonderful wonderful person
Daniel G | First ImpressionsPamela Eckert Was extremely helpful with the entire experience and rental process
Scott W | Overall ExperienceI just would like you to know that Pamela and your Manchester office is the most wonderful caring woman I ever met if it wasn’t for her what I went through and how she helped me out it was the most wonderful experience I had I just would like you to know that she is one of the best She’s very understanding helpful and knows what she’s doing. I just would like you to know what type of employee you have there don’t ever let her go.
Rochell C | Overall ExperiencePamela was very helpful, knowledgeable and made the whole process easy! Thank You Pam.
JEFFREY V | First ImpressionsThe Manager was extremely friendly and so accommodating I felt at ease and so informed I will recommend this site to my friends and family
FRANK N | First ImpressionsPam is a all around great person. Friendly and hard working. Her skills are outstanding. Thank you.
David S | Overall ExperiencePamela Eckert has since the first day I opened the unit been nothing but friendly and consistently helpful !! Only reason I am leaving is because originally renting the unit was only temporary but if I need a unit in the future, you can be sure I will contact Pamela. Thanks you
Joseph F | Overall ExperiencePam E. was an exceptional employee who was always there to help out. She took care of the place like it was her own. Thank you for an exceptional experience.
Kenneth H | Overall ExperienceRemarkably clean. No insects. No rodents. Very satisfied. Thank you.
jean m | Overall ExperienceI rented from U-Haul for more than two years and I have nothing but glowing things to say about the facility. Always clean and accessible. Always felt that my belongings were very secure! I also wanted to say that the on-site Manager, Pamela, has been just outstanding for whatever questions I may have and any assistance. I would recommend this particular facility to anyone!
Tanya W | Overall ExperienceJust want to say Pamela Eckert at the Manchester storage was outstanding. Very friendly and accommodating. Very knowledgeable. She always went out of her way to help and please customers. A pleasure to have her there as the manager. The only problem with the storage units was the plastic ceilings (easily breaking up and falling on items; very messy and annoying). They should be removed. We had a problem with the door. Men came out to adjust it, but it really didn't create a tight seal. We lived with that, but the ceilings were brutal. Also rate increases were to often.
ROBERT N | Overall Experienceall good
John M | Overall ExperienceExcellent ! rent my trucks there all the time.
JOSEPH P | Overall ExperienceClean wonderful staff
Kathleen W | Overall ExperienceThe Clerk (Pam) was extremely friendly, outgoing, informative and helpful with all of my questions. Walked me to the unit and inspected it with me to make sure it met my needs.
Michael d | First Impressions帕梅拉很棒，屁股也不错
Michael T | Overall ExperienceThe facility is always kept clean and very clean and Pam always very helpful and very friendly
Richard G | First ImpressionsThe people in the office were super nice and very knowledgeable. If I need to store stuff again, I will definitely use U-Haul.
Michael K | Overall ExperienceThe manager Pamala was informative , hopeful and really work me thru the do’s and don’ts
Kathleen W | First ImpressionsPam was absolutely wonderful.
Monica M | Overall ExperienceFriendly staff very helpful!
Ernie H | Overall ExperienceI had a great experience at UHaul. Pamela keeps the place absolutely spotless, and was always very helpful as my storage needs grew. I would highly recommend your facility to anyone looking for storage
Matthew H | Overall ExperiencePam is awesome, she was very accommodating and helpful and goes above and beyond for her clients she is very professional
DANE R | Overall ExperiencePamela was amazing! Very helpful and accommodating. Facility was extremely clean! The bathroom was even clean and fresh smelling! I would use this facility again if I am ever in need of a storage unit. Thanks Pamela!
Kathy B | Overall ExperiencePamela was very excellent. I would recommend anybody to go deal with with her.
Rochell C | First ImpressionsI moved from Albuquerque, NM two years ago on short notice and Pamela was fabulous arranging for my unit before I left Albuquerque. The unit was as described and clean. Awesome employee who monitored the property. I got a call one day from her because she noticed I hadn't closed the latch properly. So, even though the lock was on the unit was not locked! If you need storage in Manchester I highly recommend this location
Joni D | Overall ExperienceI had a rough few weeks due to a move. Nothing was going my way until I met Pamela at the U-Haul in Manchester. She made everything so easy and was by far the best experience I ever had at a storage facility. I will be using U-Haul for all my storage needs.
John B | Overall ExperienceIt was the best and cleanest facility we ever had for our storage needs. Pam was so professional honest and courteous. She was A+ in our book. She was very easy to work with. She is definitely an asset to your business. I would te recommend this facility to anyone. Thank you Pam, so much!!!
PETER C | Overall ExperiencePam the management was very good very helpful and he worked out very well for what we needed to do on a one-way trip to her location it worked out very well thank you
Rosemarie P | Overall ExperienceI needed a storage unit temporarily and was told by my friend to go to the Manchester location and talk to Pamela. I was amazed by how clean the bathroom and the property was. Pamela was extremely friendly and I’ll be recommending this facility to everyone I know.
Barbara G | First ImpressionsEverything was above my expectations and handle efficiently. Thank you.
Lucy A | Overall ExperiencePamela Eckert made the move-in process so easy and convenient. She was very professional and very informative!
Faiza B | First ImpressionsWe loved having our storage unit at uhaul in Manchester. Pam was always there and helpful when we needed her. The place was always clean and well lit. If we need another unit in the future, we would definitely go back there!
John W | Overall ExperienceI rented a unit at this facility in 2005. Before Pamela Eckert arrived (and prior to U-Haul) the facility was poorly run, a revolving door of managers and not particularly clean. That changed when Pamela took over and she is the reason for my Excellent rating. She is incredibly hard working, has never been afraid to get her own hands dirty, always professional yet pleasant to deal with, and has amazing customer service skills.
Elizabeth C | Overall ExperienceI would definitely recommend this facility to anyone Pamela was extremely helpful and very nice this place is extremely clean and taken care of I had no issues at all I give it 5 starts in everything.
John L | Overall ExperienceThe best thing about this place is the staff; specifically Pamela Eckert. She had a wonderfully pleasant demeanor. She provided assistance for a number of requests: Locations for proper refuse removal. U-Haul restroom locations that are clean. Water to hydrate Sanitizer availability Provided push carts for moving large items. The service, price, availability and security U-Haul is best storage in NJ.
YVONNE S | Overall ExperiencePamela Eckert was extremely helpful and made the experience very comfortable.
ROBERT P | Overall ExperienceAll was a great experience. Would recommend it to anyone looking for a storage unit
Paul O | Overall ExperienceI was there for over 3yrs. The Manager was super nice. Overall great experience. I would definitely recommend.
Jean l | Overall ExperienceGreat facilities
Hanh B | Overall ExperienceGreat service. Nice people and very helpful
Millie M | Overall ExperienceA very well run facility. Always helpful
Patricia S | Overall ExperiencePamela Eckert, is awesome she is very professional and was very accommodating
DANE R | First ImpressionsPamela was extremely helpful and patient.
ROBERT P | First ImpressionsPam is awesome. She’s very very helpful and talented.
Anthony S | Overall ExperienceVery efficient
John M | First ImpressionsMy experience over the time having a storage unit in Manchester with Pam, was beyond words that can be express! Friendly, kind, clean, understanding circumstances with resolutions when they arose. It was bitter sweet when closing out my unit there. I would highly recommend this storage facility to anyone who is interested in their storage needs.
Samantha A | Overall ExperiencePamela was great. She was pleasant and professional. Followed up every step of the way.
Joseph H | First ImpressionsOutstanding service from Robin. Give her a raise!
Lisa F | First ImpressionsPAMELA ECKERT Was extremely helpful and professional. Went far beyond expectations. Very Friendly!!!!!..
Donald D | Overall ExperienceThe manager was knowledgeable, she asked right questions to link me to an appropriate unit. The manager was proud of her location and also proud of the UHsul . Her positive, competent attitude says a lot about UHaul.
MARJORIE L | First ImpressionsOnly fault I can find was you ere out of the bigger units
Karen P | First ImpressionsThe facility manager was very nice, helpful and polite! Thank you
LISA L | Overall ExperienceThe entire experience was seamless, easy, and I was so surprised by the cleanliness of the facilities and the incredibly helpful staff. Pamela provides OUTSTANDING service. The app is also so easy to use. I would recommend this storage location and UHaul with no hesitation.
Pamela R | Overall ExperienceNot only is the manager very attractive but also very good at her job
Jozef K | First ImpressionsStaff should be more knowledgeable about storage. Management took care of the issue.
TARA R | First ImpressionsPamela was exceptionally. A true asset to your facility. Always available and helpful. Definitely would recommend to friends
Caterina G | Overall ExperienceThank you…:)
Gary R | Overall ExperienceKeep up with the pest control the outer door to the controlled temperature units. We’re being invaded by ants, and the glue trap had a couple of dead roaches. So treat according to your pest control person.
DONNA D | First ImpressionsGreat job
Richard D | Overall ExperienceWe are moving back home from Williamsburg, Virginia to the Jersey Shore. As a US Navy Vet and Retired Fire Fighter/Medic. Public Service is everything to me. Over the last many years customer service has a become horrific with so many businesses. However, the service I received at both Ace Hardware in Williamsburg on Monticello Ave with our U-Haul Trailer rental storage unit on the Jersey Shore were beyond exceptional. Pamela Eckert, Center Store Manager went out of her way to provide us with the most professional and friendly service possible. She made us feel like family after only meeting her once. Because of people like this in your company. I plan on continuing our business needs with U-Haul. Thank you Don and Beth Dinse Dondinse1964@gmail.com 732 606 3339
Donald D | First ImpressionsPamela was very experienced, and explain things fully to my understanding and satisfaction
Lucy A | First ImpressionsPamela is awesome. She is just the best! Very professional and knowledgeable. So happy to meet her.
PETER C | First ImpressionsOne of the best I’ve used. Pamela and 2180 US-9 crew were extremely helpful.
Michael F | First ImpressionsI do have alot to write but I will be simply and short. The Manger is excellent, hard working, respectful, very, very smart and intelligent and I hope the company will make her a partner because she is a very great asset to uhaul so don't lose her.
JOHNSON A | Overall ExperienceBrandie was very helpful, knowledgeable, and respectful. I have been to many of storage and truck rental establishments in the past but the customer service I received from Brandie was exceptional thank you for all your help.
David C | First ImpressionsI have to say what really made my experience with this facility great was your employee Pam Eckert. Her professionalism, willing to help at all times, and her knowledge was simply wonderful all around. She has always been helpful and handled every question and concern I had with a smile. Truly a valuable asset to your company. I will definitely be using you and recommending this service in the future.
paula b | Overall ExperienceThe only reason I didn’t give excellent is because the office is closed there now. Pam was exceptional. The whole staff is wonderful.
LAURA M | Overall ExperienceYou got a very hard working manager at the manager location and you should keep her as long as you can as a company.
JOHNSON A | First ImpressionsBrittney the property manager in Manchester nj is so awesome , very helpful with whatever you need , very knowledgeable, and very kind . Works hard and always ontop of things . I would recommend this place to anyone . She deserves a raise 🤗💝
Bettyanne B | Overall ExperienceThe manager Pamela was amazing! She’s very helpful and accommodating. Anyone that’s needs to rent a truck or storage unit should go talk to her.
Mark J | Overall ExperienceThe best experience I've had. Keep doing what you do you're the best!
Lorraine J | Overall ExperienceThe woman in the office was very polite, kind and helpful. I greatly appreciated her assistance with everything.
ELIZABETH R | Overall ExperienceThe manager Pamela was outstanding, always professional, helpful and caring.
Bruce G | Overall ExperiencePass time we’re great. This time first day
Richard D | Online Move InToo expensive
Daniel W | Overall ExperiencePamela does a great job at Manchester. Property and bathrooms are always spotless and you can tell that she takes pride in her job. I will always recommend this facility to anyone looking for storage.
Dennis A | First ImpressionsThe manager, Pam Eckert, was extremely professional and helpful. Was shown the storage area I had leased which had not been done at other storage facilities. She explained everything clearly. She also checked out my rental truck upon my return of it. It was completed in a timely manner and easily understood by me. Ms. Eckert was a pleasure to deal with and was most efficient of all the rental personnel I have dealt with (UHaul and otherwise) over the past month in my move from FL to NJ. I Would readily rate her an 11 on a scale of 10. It truly was a pleasure to deal with her. I would recommend her very highly to others I knew to be contemplating relocating to this area or for their storage or rental needs.
Michael M | First ImpressionsEveryone I spoke to was very friendly and helpful. The place was well clean, bathrooms were provided. Overall, if you have to store something, they are great! Kathy
Kathy M | Overall ExperienceBrandy at the office was very helpful with the process
Brian M | Overall ExperienceThe attendant there, Pamala, was so helpful. She saw me trying to figure things out. She came over, helped me change my pin, and even went with me to my unit. She showed me how to get into my unit and how to use the lock. She directed me to the carts and helped me prop the door open. Finally, she showed me the bathrooms and which way to go to checkout. She went above and beyond. She was amazing!
Kathy B | Online Move InOn site manager was very friendly and helpful...
Catherine V | Overall ExperiencePamela is an excellent Customer Service Manager.
Mary Y | First ImpressionsCeiling insulation was falling in unit and needed replacing
Rene H | Overall ExperienceI would highly recommend this facility. They have state of the art heating and cooling system for storing your personal items indoors. Convenient hours and access to facility. Secured with cameras and security gate.
DANIEL P | First Impressionswhen I went to the unit number it appeared from the outside smaller than the description on line, before i broke the seal i called the toll free number and the associate was very helpful and said the two unit numbers were in fact one unit with no divider wall and it would be the 10x10x8 that I registered for.
Brian M | Online Move InWoman I spoke to 12/31 was extremely nice and helpful
Kathy M | Online Move InThe manager at the Manchester facility is super-helpful and always friendly and pleasant. Facility is well kept and we had no issues with our unit. We only left because a storage facility opened a quarter-mile from our home and U-Haul Manchester is 10-miles away.
Nancy R | Overall ExperienceStaff was very friendly and professional would recommend it highly
TONI F | Overall ExperienceReservation online so so easy and convenient! I’m really impressed by the cleanliness of the facility and felt safe being there alone. It is very easy to access my unit. The complimentary lock was a pleasant surprise! Would definitely recommend this location.
Andrea B | Online Move InGreat staff, Pamela was a pleasure and easy to work with. Very helpful. Thanks All the best Chris
Christopher T | Overall ExperienceWhen I got to the storage area I was very impressed. The unit and surroundings were well kept, it was very clean, and appeared to be very well maintained.
Janice S | Online Move InPam was always so helpful. Highly recommend. Thanks
Susan B | Overall ExperienceAfter completing the online contract for a unit I had some concerns and called the facility on Route 9 the next morning. Fortunately for me, Pamela Eckert, who I knew from when she was onsite at Manchester full time when I previously had a unit there, answered the phone and I was reassured that everything was fine. She has always gone above and beyond what is expected and she proved once again that she still does that.
Elizabeth C | Online Move InThank you
Angel C | Overall ExperienceGreat staff.
Vanessa S | First ImpressionsNone
John F | Online Move InPam’s customer service is a breathe of fresh air. Kind, sweet and most importantly professional. Renting a storage unit was never a such a smooth process. The property is spotless and accommodating.
Samantha A | First ImpressionsExcellent experience always
Philip F | Overall ExperienceIf you fill out something incorrectly online, you have to wait to speak with manager to fix it. The phone number listed is to the Rt 9 location. Manager only in Manchester part time. She is VERY nice. You don't really have 24 hr access. After 10pm you get locked in. Move in was excellent! Manager is great, she contacts you to check on how things went, she goes above & beyond!
Stephanie B | Online Move InFirst time using a storage unit. Staff was friendly and answered all my questions/ concerns thoroughly.
Joseph K | First ImpressionsI will come back again, just have some medical finances
Jacquelin S | Overall ExperienceI cannot speak highly enough about this storage facility and staff. If I could give them 10 stars it wouldn't be adequate. They go above board with everything! I've been to other storage places and there is NO COMPARISON! Highly recommend everything about them including their truck rentals. Just know you are in the best place with the greatest staff!
Ida H | Overall ExperiencePamela has been extremely friendly and helpful. Made a difficult move much easier.
Joni D | First ImpressionsYou have a truly valued associate working in your Manchester location. Don't loose Pam. She is amazing!
Jan M | Overall ExperienceVery clean in and out. Well maintained.
Matthew H | First ImpressionsA1 service very friendly, knowledgeable, helpful, reasonable. It was a pleasure dealing with Bandy and your staff. I can’t thank you guys enough for everything all your help and patience.
Andrea H | Overall ExperiencePamela was very helpful and made me feel welcome
Kevin B | First ImpressionsPerfect place for storage. Very clean and well kept. The bathroom is kept spotless and the site manager, Pam, deserves a ****** rate.
Joe B | Overall ExperienceI had originally had a REALLY BAD EXPERIENCE with uhaul-If it were not for Pamela in your Manchester NJ location you surely would have loosed a customer. She is a keeper and should be a very valued employee to your company
Jan M | Overall ExperiencePanama was how very helpful
Bill R | First ImpressionsPamela could not have been more accommodating. I had a horrible experience with Uhaul in 2 other nearby locations-and if it were not for her I would have contacted the BBB and the president of Uhaul Again she saved the day. I hope Uhaul appreciates this person
Jan M | First ImpressionsVery good staff especially Pam thank you for your help
Bill D | Overall ExperienceCalled to let me know I locked my unit open. Found my keys one time a call me. Always a pleasant greeting when I was at the unit. Bathrooms were spotless and fresh.
ANTHONY M | Overall ExperienceI have been a customer for over 5 years Never had any issues. Staff /store on premises. Pam was always approachable, very friendly and always helpful. She even loaned me her jumper cable when my battery died. She is a very dependable person and has been a consistent staffer the entire time I was there. I hated leaving because it meant I would no longer see her. The facility is customer friendly always clean. I would definitely recommend it to friends an family.
Carla S | Overall ExperiencePamela is great!
Frank L | Online Move InPamela was very professional and cooperative.
Joe B | First ImpressionsPamela was awesome and gave me a cold water after I had to empty my storage room in hundred degree weather.
John M | Overall ExperienceI have not checked in at the unit yet but on line process was easy and convenient.
Gregory J | Online Move InPamela Eckert was outstanding in all aspects. Our telephone conversations never felt rushed. She answered all my questions professionally and thoroughly. The place is spotless. Very happy
Patricia L | First ImpressionsI had my things stored there for six years up until recently and never had any issues. The manager Pamela was always very polite, friendly and very helpful anytime I had a question or needed help with anything. She would go out of her way to help me. I would definitely recommend using this facility.
GINA M | Overall ExperienceQuick and easy online sign up. Didnt have to talk to or see anyone. Got my unit and lock set up no problem.
Michael M | Online Move InPamela was outstandingly friendly and helpful
steve t | First ImpressionsI couldn’t get my access code to work on the first day of driving to the remote location. The IT guy was of no help because he was driving. It’s the next day and nobody has called me to say that the problem has been fixed. I do have a temporary password for now.
Tiffani B | First ImpressionsAfter several years my storage facility (in Manchester, NJ) front office was closed down, making face to face contact impossible. Had to rely on another facility several miles further away for monthly payment. The last 3-4 months my checks were not being returned to my bank. When they finally did appear on my bank statement, one was listed as lost! In the beginning, I was provided email reminders a week before payment was due. They just stopped coming. I tried to get it turned back on but after calling corporate, and talking to local U-Haul manager, nothing happened. A convenient reminder I just lived without! BTW, it probably could have been rectified if I was able to talk to someone in your IT Dept. On the positive front, there was no mice or water damage to my contents, but the white plastic ceiling in my unit is starting to fall down and the door is getting hard to open!
LARRY S | Overall ExperienceGreat Customer Service
Glen M | Overall ExperienceI want to give a special comment about Samantha. She was FANTASTIC to work with. She was accomodating, friendly and explained everything. I will recommend UHAUL to everyone because of her wonderful customer service.
Stephanie S | First ImpressionsGreat customer service
Karen G | First ImpressionsMy only issue was there was no one onsite to book the storage had to go to another uhaul office.
DEBBIE K | Overall ExperienceThe facility was clean and well lit. The staff was friendly and very helpful. I would absolutely recommend uhaul to anyone for their moving and/or storage needs Thank You Uhaul K Wilson Toms River
Kathleen W | Overall ExperienceNo comment.
Heidi M | Overall ExperienceThis facility is superior and second to none. Management and staff both display outstanding customer service and a willingness to help not seen in a service oriented business today. If you are looking for good, great all old fashion customer service, in a clean and pleasant environment this is the U Haul center you want to do business with. They will treat you as family.
Philip F | First Impressionsstaff was helpful and friendly. I thought the unit would be sealed from outside animals and insects since it did say climate (I assumed controlled when that is all it said). There was a rat/mice trap in the unit which freaked me out. I wish I had thought to bring tape to securely seal my boxes so little critters don't make nests in the packing paper. Definitely won't use this long term as I don't want to add to my family and now will be nervous opening boxes.
Terri T | First ImpressionsThe guys at that location they’re not nice they don’t answer the phone call they not trying to help nobody
WASEIMMUSTAFA S | Overall ExperienceI was harrassed on several different occasions from one employee who would just drive around and yell at customers very disrespectful. She was never in the office or around to help anyone. I seen the way she interacted with other people there besides myself and it was completely unprofessional. Cursing and using abusive speech in front of children. I was charged for someone else's mistake of throwing out furniture because she seen me throw out bags of distilled water that is used for my son's ventilator machine that had busted in the storage. She assumed everything was mine and charged my card. Even after I explained it was just water and I nicely placed it in the trash bin that had no signs you couldn't or say it was from u-haul. I explained I didn't have time to do more because my son's ventilator which helps him breath 24-7 was dying and I needed to get somewhere to charge it. She was heartless and didn't care at all. It's all about money and I had a small 5x8 unit just for my son's stuff so I can get to with easy access during our move. I will never work with this location again or recommend it to anyone. It was disgusting the way I was treated and other people during this rough time. It was very unsafe to not have the facility with lights because it's so dark and I was there alone a few times and had to use my car lights just to see into my unit. Again I wouldn't recommend to anyone go somewhere else unless you want to be frustrated, charged for unnecessary stuff, and belittled by an employee who doesn't do her job appropriately!
Monique S | Overall ExperienceBrandi and Samantha are the best. They made our experience great and so easy. The whole staff was friendly and so helpful. We recommend them highly.
Steven M | First ImpressionsEveryone we came in contact with was helpful and very pleasant to deal with. If we are ever in need of extra storage again we would certainly return to U-hjaul.
Vito D | Overall ExperienceThe Associate Samantha was very nice and pleasant to talk to. She was very informative in explaining everything to me and my husband. We enjoyed doing business with her. Thank you Samantha
ANGEL R | First Impressionsgood fast service clean facility
Richard G | First ImpressionsStaff on phone was very polite & professional.
Mike C | Overall ExperienceFriendly helpful manager onsite
STEVEN R | First ImpressionsThe facility does not have someone there during regular business hours so I would recommend that it is staffed between 9-5 for any assistance needed by people moving in or out.
betty m | Overall ExperienceThe office person Samantha was professional, informative, respectful,and welcoming
Lionel G | First ImpressionsI have used this facility any times over the past four years. The manager Brandie and her staff exemplify customer service. The caring, and personal touch that they provide with each transaction is unmatched in your industry. Philip Falzarano
Philip F | Overall ExperienceI first spoke with Cameron, then with Samantha. BOTH were awesome, helpful personable and professional. Great experience !! Wouldn’t deal with anyone else
Gary M | First Impressionsboth people I spoke to were very accommodating.
betty m | First ImpressionsBrandy was very helpful.
betty m | First ImpressionsVery organized and professional
Ellenor A | First ImpressionsAs always excellent and outstanding staff
Philip F | First ImpressionsAs always the staff was excellent, knowledgeable and pleasant to deal with. The facility, equipment was clean and in great shape. As always a pleasure to do business with . The web site easy to navigate Keep up the great work
Philip F | First ImpressionsPerfect
Kenneth J | First ImpressionsCameron was a pleasure to work with and he made the process seamless and quick.
Gary L | First ImpressionsLocation is managed by the rt 9 Toms River U-Haul manager and her team are the best
LOUIS A | Overall ExperienceThe place is excellent.
Robert F | Overall ExperienceTHE MANAGER MS. DENORA GOES ABOVE AND BEYOND !!!!!
Gennaro D | Overall ExperienceGreat experience
Robert E | Online Move InRat traps in each unit is a bit alarming and requires an explanation to renter. Otherwise all was excellent and easy!
Tom C | Overall ExperienceOne month free means one month free best experience ever !
Jonathan W | Overall ExperienceThank You very much. All my storage needs were taken care of on short notice. OUTSTANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dorian m | Overall ExperienceThe staff at u haul were very kind and knowledgeable. We rented for 4 months and when my son moves we will rent again from this u haul location.
Sabina F | Overall ExperienceWOULD HIGHLY RECOMEND OAM THE MANAGERS AND BRANDI THE MANAGERS WERE AUSOME
Toni P | Overall ExperienceI'd like to thank the staff. They were always helpful and courteous. I have recommended the facility to others.
GEORGE D | Overall ExperienceVery professional! They answered all my questions. Was looking for a certain size storage that they did not have available , however directed me to the closest one from them which is much closer to me
Dorian m | First ImpressionsPerfect
Kenneth J | First ImpressionsEasy, efficient, and professional!
Tom C | First ImpressionsVery difficult to reach someone on the phone
JOSEPH P | Overall ExperienceMy only complaint was how dirty the items stored became. Although the units might be waterproof they are anything but "tight." Personnel were always helpful and attentive.
LEROY B | Overall ExperienceConvenient location, easy access.
ken w | Overall ExperiencePrompt, efficient, friendly service. Clean property and amenities.
Christopher D | First ImpressionsBrandie was SO,SO helpful. She went above and beyond.. I'll go there anytime.
Cathleen F | First ImpressionsWe had good service. Highly recommend!
Donald C | Overall ExperienceIt was quick and easy to rent on line!
John D | First Impressionsjoey does a great job!!!
Edward G | Overall Experienceway overpriced 250 a month is way too expensive
Richard M | Overall ExperienceLooking to move and needed temporary storage. Staff was able to help with the storage unit and reserve a truck for moving day.
ken w | First ImpressionsPersonal was very knowledgeable, friendly and explained the whole process... would recommend this facility to anyone wanted to get a storage unit or truck rental
Carol D | Overall ExperienceThe only issue was the recommended the wrong size storage unit for the truck size they rented me. I had to go to another location and climate control was no longer available.
Lisa C | First ImpressionsFor people that may have had issues with similar places, they need to try U-Haul. It will change their mind about rentals and storage. Thank you for a great experience.
Michael S | Overall Experience.
Barbara N | Overall ExperienceConvenient, clean and secure. Was very happy to have been able to use this facility.
patrick g | Overall ExperienceFacility not being managed by personnel created a problem.
Al G | Overall ExperienceThe whole experience was great Pam helped me and was so helpful , made my Moving in to a storage unit feel like a breeze thanks again.
Harry B | First Impressionsno one on site to deal with problems. This company is not concerned with customer service at all. Was supposed to receive call from general manager regarding issues, never did.
THOMAS M | Overall ExperienceGreat place !
Annemarie S | Overall ExperienceGreat all the waYy around.
VICKI G | Overall ExperienceVery friendly and informative staff.
Micheal b | First ImpressionsOk, uhaul sent me here to drop off the truck, well THEY DON'T EXCEPT TRUCKS THERE.I called your customer service and advised the girl on the phone that there was no drop off lock box, she said" what did I expect here to do, look around and find it, it's there" she said. I was walking around for 30 minutes, nothing. She was so rude and she didn't even take the time to look at this site . I had to call around myself to other Uhaul locations to find out that I shouldn't be were YOUR COMPANY sent me. I then had to drive to Toms River, which I passed on the Manchester location, to drop off your truck. You company made my move SO MUCH HARDER THAN IT ALL READY WAS. I WILL NEVER RECOMMEND UHAUL TO ANYONE EVER, MAINLY BECAUSE OF YOU CUSTOMER SERVICE REPS, THEY WERE RUDE AND SHOWED NO PATIENCE. I never really leave reviews, but I was COMPELLED to leave this. Your company made sure you charged me for the extra miles I had to drive to get to Manchester though, I am sure no one in the Uhaul company cares about my opinion and it shows by how your company treated me. The guys who I left the truck with in Toms River were nice enough, that is the ONLY thing I can say was OK. I will make it my goal in life to let people know what I think of Uhaul!!!!!
richard lI enjoyed my stay at this facility. I no longer had a need for a storage unit.
HARRY V | Overall ExperienceI had used Storage facility before but this one was the best experience I ever had the manager Pamela was exceptional. I will recommend it to everyone.
Edwin N | Overall ExperienceThe women in the office were very friendly and helpful.
Raymond P | Overall ExperiencePart time management is not convienient.
gregg f | Overall ExperienceAccess hr. I'm sure are convenient for most but ocassionaliy I needed access after 10pm, One time I entered at 9:40 and tried to exit after 10, no good. I had to bother the manager to open the gate.
STEWART G | Overall ExperienceThe facility is well maintained
Robert C | Overall ExperienceUnfortunately the storage unit had a link and my items came out moldy mainly an expensive couch. When I brought it to the attention of the staff they agreed that there was a leak and that's it
Yechiel F | Overall ExperienceGreat experience
Joseph A | Overall ExperiencePam was terrific. Really nice l
Kenneth C | Overall ExperienceI would recommend Manchester Uhaul storage to all of my friends and family. Pamela Eckert is not only a top notch professional, she's also kind and friendly. Thank you for a pleasant experience!
Sylvia F | Overall ExperienceYour staff, especially Pamela were always helpful and pleasant to me. I was a previous customer and that was the main reason to return when I needed storage again.
Laura C | Overall ExperienceThe manager is amazing!!!!
JOHN K | Overall Experience