Customer Reviews for U-Haul Moving & Storage of Mandarin

I returned the truck with a few threads of carpet. I have a commercial account. If Im supposed to keep a truck clean so others may use, then I will buy my own truck. We pay average of U$ 100/day plus more mileage if we drive outside my area. To have the crew coming and saying I will charge you U$ 25 to brum/blower the floor? Soon we will be charged for stepping on dusty floor and bringing dust inside the truck..... Does the worker make U$ 25/hr? If so.... he would have spent 10 min the most to open/close back door and brum/blower the threads from inside the bed (box).... Thank you for the opportunity of working with you... but I will look for another truck rental facility!

More open space

The staffer at the Clearwater drop off location was amazing. He greeted me as I pulled in and was as pleasant as could be. Really nice guy. Great experience.

No problems and my belongings were well taken care of. Thank You

Wrong ball hitch sold! When I asked questions I was just told it's correct! Terrible customer service. I will NEVER recommend this place to anyone!

Great customer service! Greeted me friendly, unhooked the tailor and I didn't even have to get out of my Jeep. Great system they have there!!

Very helpful staff,

William went over and beyond what I needed

The 26' truck had major alignment issues. Not easy to drive, ran really rough.

I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

give the customer the option of having a ramp

Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

I was issued a rickety truck. The passenger window started howling once I hit 50Mph. Inside the cab was noisy, everything creaked and squeaked. The clear plastic of the center cluster (speed, rpm) was cruddy.

I like these guys. They run a good operation.

Picking up was good, solid customer service. Dropping off I asked the employee what if I returned with more gas than I got it originally, meaning I put too much gas in the truck upon returning, he said “that's a good thing” and proceeded to tell me my final Bill total and walked off. It's nit about the money it's principal. Wont use this facility again.

I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

The prices is very good

I would suggest toning down the amount if cleaning products used to clean the truck. The smell was nice but overpowering

None - they accommodated me

Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

Impressive processes and technology to support them!

Online pickup was convenient however we did have to call to get the info entered correctly and quickly. Improvements in ease of online processing/pick-up.

We were very satisfied with the current service. Thanks

Very no nonsense. They helped me get the job done.

I have used this location in the past. All my experiences with this location has always been perfect!

Bernard was great in helping us get everything handled in a quick, safe and efficient manner. My son recommended this place to me and I'm sure I will recommend to others.

The web site is difficult to navigate. The personnel at both locations were knowledgeable an courteous.

Excellent customer service

I reserved a uhaul truck and a tow dolly . When I get to the location they only provide me the truck and sent me on a different location.

I rented an appliance dolly. Quick and easy with picking up and returning.

It was quick and fast

The U-Haul truck service was great. But the moving help (Nixon movers) were horrible, one of the movers arrived drunk and we ended up having to fire them and hiring someone else to do the job. Very uncomfortable experience

Staff was friendly and the check in process was quick and easy.

Using your online check-in was a waste of time. My wait time was not cut in half as your website claimed. I had to show my ID even though I uploaded a picture of it. I had to use your in store credit card machine even though I paid online. Terrible customer experience.

Have commercial contract with uHaul, but they charged regular .79/mile. This is not fair! If there is a contract then that should be honored! Equipment needs to adjust steering wheel.

Delivery was a snap. Guy taking in trucks was vwry friendly and helpful.

I was impressed with the set up for social distancing and overall operation.

The staff was very professional and quite helpful, really like Jimmy

Inventory for pick-ups seemed to be low. There was only one and the people who rented out the 1 pick up in stock before me were late in returning so it delayed our rental. However the manager, Jimmy, was excellent in following up with me and offered a discount due to the inconvenience. I also appreciated hearing Spanish-speaking service while I was waiting. Another thing I noticed was most of the people who came into the store were confused on where to go for assistance with everything. The floor was marked with what direction to walk but not clear on when to stop or where to go for printed receipts, renting and store supply purchasing. The Covid-conscious marking was made from boxes. I would recommend more signs at face-height and separate lanes for faster processes (like just a printed receipt or store item purchase- separate from the equipment rental line which is a longer process). I loved the online/no contact process for renting! It made things so easy and convenient. Keep up the great work and give this location more inventory, staffing and solutions to help organize these covid protocols/customer service station! They could use these changes but are doing great with what they are working with!

Terrible customer service.

They charged me for blanket rentals which I clearly did not rent nor use. I e-mailed the GM and called only to be put on hold and told they would " look into it" and call back What do you know, No call back nor refund. To me this is borderline fraud and i may report to the BBB and report this to my credit card company

Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

I can't recommend any Uhaul location based on my service in Virginia.

Everything worked out perfectly. Employees were helpful and gracious.

The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.

Dog hair all over the dash board. Did not see it originally and also Ants on the passenger side. Door had to be slammed in order to close the drivers side.

The AC was not working. I would think that would be pretty important especially when you knew we were going across several states.

This location is the reason I use U-Haul. Very helpful staff. I seem to have challenges beCause I rent so often. They always go the extra mile to help me. This is my U-Haul location.

It was great guys were quick and professional

Nothing

Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

An easy and fast enperience via internet and exceptional clean and secured storage

Bernard was very knowledgeable and helpful.

Simple and easy!

Great experience for the past year. Staff always helpful and courteous. Super clean facility.

This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

Front office workers were very friendly, and helpful. Good job.

Kandy and Bernard were very pleasant to deal with.Thank you for great customer service

Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!

Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.

I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.

excellent attention from staff

I’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!

Always fantastic service and very helpful.

Way too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.

This facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!

No complaints! Best storage experience ice had!

The man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.

Friendly staff and very helpful

I have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.

It was easy to use and they helped me a lot with my rental unit.

Anthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,

A pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.

I had storage here for almost 4 years. Bernard and his team were always helpful with any issues.

I am getting storage fee charged even though I checked 11/13/2019.

Great experience

Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!

Absolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!

Good location, clean, and not too expensive.

Very clean. Great customer service Great security system Great storage units.

Quick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.

Great customer service! They were fast and helpful.

Awesome customer service

.

I was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.

The service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!

great attitude and service! (Kandy/Anthony)

My key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$

Excellent rating, everyone was great, I use this facility a lot.

Excellent customer service.

I have had absolutely no problems with my storage

I have had my storage with you for awhile and have not have had any problems

Excellent and speedy service!!!

The staff was friendly and helpful.

The staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.

Spike was very helpful and friendly .

Only moved out because we had moved and needed a unit that was closer. Thanks!!

your crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...

Excellent customer service.clean efficient and caring staff

I was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.

Convenient, helpful, professional, very secure.

Nice staff and great customer service.

The staff was very helpful and friendly. No problems at all!

none

Overall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!

Very helpful. Always a good experience here.

All was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days

It was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.

Thelighting inside the storage unite did not exist

Helpful and efficient

X

Please continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.

Very friendly, couteous and helpful.

This is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.

None

Would use this facility again.

Very nice well maintained facility

Everyone has been very helpful service has been great I would tell anyone about your place

This is the best UHaul you will ever work with - clean facility, great customer service, just cannot say enough good things about everyone there! Owner/manager is always there to help, too.