We were told the truck that was ours ended up not being ours. Had to find someone outside to help us find it. He had to pull it up from the back of the lot. Another issue was that they wouldn't give us the truck until I called a number because of a "past issue/outstanding balance that needed to be resolved first". We called the number and this ended up being a fraud issue that someone had stolen my husband's identity a couple years ago because we didn't rent a truck with U-Haul when they said we did. This was the same time frame we were dealing with the stolen identity, but they would not give us the truck until we paid this OTHER PERSON'S OUTSTANDING DEBT of around $200 (on top of the tuck we're having to rent). I don't believe we should have had to pay it, and I will be trying to get this money back. There should be a way around this for people WHO ARE NOT RESPONSIBLE FOR SOMEONE ELSE WHO STOLE OUR IDENTITY.
Jonathan MCustomer Reviews for U-Haul Moving & Storage of Mandarin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smells bad and need work.
Gustavo NMake sure the air works
MICHELLE PService was slow and associates did not seem interested in customer service.
MICHAEL MVery helpful
JOSHUA MIf I need space in the future, I will be returning to UHAUL.
Minnie S | Overall ExperienceThe moving blankets I had ordered were not in the truck so we bought some elsewhere.
Jonathan GGM Bernard Bradley was outstanding!
CHARLES DVery friendly and quick in-and-out process.
Shawn TGreat place!!!
MIHAJLO RGregory and the staff were excellent! Very kind and accommodating which resulted in a stress free move.
CAMILLE PExcellent customer service received by Douglas! He had a great attitude, was knowledgeable and efficient. The return process was seamless.
JEFFREY LI had some set backs with the truck I rented. I AC took long to get cool, the padlock was a constant struggle to open amd close and the brakes makes me uneasy so I returned the vehicle early. The delay in the brakes was unsettling.. These things made some major setbacks in my move.
Gloria AI had a storage unit there for a little over a year. It was nice facility and the staff have always been very nice and helpful!
Jennifer P | Overall ExperienceImprove the UHaul app. Its very glitchy
John WThe desk manager very helpful, and the process was easy
PATRICK P | Overall Experienceit was exellent from the people on the phone to the people on site. thank you all great experience .
CESAR HEquipment needs to be reviewed and certified prior to renting. This truck should’ve never left the lot.
PAUL BThe store associate was extremely professional & helpful
KYLE CDouglas was very helpful and professional. Good experience.
MARTI T | First ImpressionsWe were greatly inconvenienced. Our reservation was transferred to another location the evening before we were scheduled to pick up a truck and a tow dolly.We went to the new location on the morning of the pick up but the tow dolly had an inoperable back light. The owner called around a few places to see if another location could accommodate us but no luck eventually he located parts and drill and replaced the broken light. This set back our loading and departure times. Why wasnt the equipment tested prior to our arrival? Why couldn't someone deliver the tow dolly to my original reservation destination instead of asking the customer, with a reservation at a specific locstion to go to another location?
PATRICK CEasy to use and very cost effective.
RUSSELL UNothing. Best, cleanest facility I've been to. Staff both inside and outside is exemplary in their professional and friendly approach. Truly as good as it gets
MARIO JI'm just hurt because my family lost everything. My health & 5 family funerals in 2 months was a lot. Thank you all for your services. I recommend you all to everyone truly.
Julia S | Overall ExperienceGreat service. Nothing to improve.
Brian BHad to have truck towed so good condition no. No refund of any sort or anything like that for the issues that I had to deal with roadside assistance twice, doesn’t account for good customer service as a company.
Diana PThe person at the desk walked me through the whole process and made it very easy for me to get the job done that I was doing,
PATRICK P | First ImpressionsThank you Sir Charles, Mr. Bernard an crew! I appreciate your patience an know you work hard to thrive bring your best. This has been my favorite location an should be to many others. Bless you! A+ due to your customer service excellence tack an diplomacy an dealing with the public professionalism.
BELINDA AEverything was great at pickup. In and out! But when I went to return the trailer, the big fat guy with dreads was eating at the counter. I told him, "hey I am returning a trailer" and he just said, "there's two guys outside". Well I had already been waiting outside for 15 minutes and there was only one guy and he was deep into a project with someone towing a vehicle on a trailer and hooking up to a moving truck. The guy inside had NO customers inside! He just wanted to chomp on his Slim Jim and sit in the AC. Will not be back to this location.
MARK SEfficient and polite service. I've seen a big improvement over previous years. Thanks!
PHILLIP HGuy who waited on me was great if it ain’t broke don’t fix it
FORREST SNot as great. Wanted to charge to help disconnect trailer that took all of 30 seconds
KEVIN BThe gentleman that helped me was above and beyond the epitome of customer service. He was amazing. Make sure I got what I wanted had no issues with a pick up time. Great customer service on his end I would highly recommend that location and that rep.
MICHAEL MBeen going to this location for years. Always top notch
DANIEL BOutstanding customer service. Quick and easy with professional team members assisting me.
JEFFREY NWe just pulled up and they came and unhooked the trailer asked if we had any problems.
GREGORY BDoug was very helpful and easy to work with.
JOSE MI received the pickup truck with 3 quarter of gas and give back with the same and they are charging me $20,00 of gas. I should the pictures from when I received the truck and when I returned the truck and even after that before I got home received a email with the receipt charging me for a gas that I didn’t use.
CARLOS PEVERYTHING WAS VERY GOOD,THANKS
SONIA RI was charged a $30 cleaning fee for a little dirt in an open air trailer. I had hauled two oak trees. I could have easily swept it out or opened the tailgate of the trailer and driven half a mile and the residual dirt would have flown out. The person who received me should have said the dirt he saw would be a cleaning charge. Nickel and dime nonsense. Will not use U-Haul again.
CRAIG CAs busy as it was getting, only two folks working. And having an appointment to pick up knowing exactly what I needed, waiting in line for “Walk-ins” is aggravating when they were clueless
ROBBIE LI am writing to formally dispute the recent fuel charge applied to my rental. I returned the truck with the fuel level exactly as it was when I picked it up. As proof, I have attached a photo taken at the time of return that clearly shows the fuel gauge. Despite this, I have been charged for 4 extra gallons, which is incorrect and unfair. I kindly request that you review the attached evidence and refund the incorrect fuel charge as soon as possible. Please confirm receipt of this message and advise on the next steps.
Alan OPersonally it would be more convenient if the center was open until midnight, lots of people don't get off until late.
NOELLE R | Overall ExperienceGreat
JAMES CEmployees were slower than government employees. It was so weird. Almost like if they moved slow enough another employee would have to help the next customer. Thankfully I could do my return on the app.
Brianna VHappy with equipment and personnel. Will rent from this location in the future.
CARL CI reserved a 5 x 9 trailer and 2 furniture Dollie’s. The trailer was good. But I was told sorry the last two Dollie’s just went out, so I had to go buy them at harbor freight because I needed them I had a 300 lb organ to move. So that was inconvenient being I had them reserved.
RILEY DThank you for your help!
destiny b | First Impressionsoffer AAA or government employees discount :)
DONALD GGot right in and out. Staff was very helpful connecting the trailer to my truck.
WILLIAM SAlexander was great!
JOHN CThe guys are very professional and nice they helped me. With out hesitation
lisa l | Overall ExperienceTeam and Tech. Bernard were outstanding. I will be back to rent the 5x8 recommended trailer.
Charlie DExcellent team. Bernard is fantastic, as is the entire team. Fast, efficient, fun.
STEPHEN FThe online after hours return was not easy . Called the customer support line ( she was very nice and helpful) but she had to finally just notate by acct and I called the following day to confirm everything was checked in correctly.
SAMUEL DOutstanding Customer Service
CHERYL GManeuvering area a little tight but employees know what they are doing. Location is a full service and moving supply vendor.
Christopher ZTruck leaked at back and in the mom's attic
Jonathan WEverything was very good so I wouldn’t change anything
TANYA JGreat Staff!!
JOHN J | First Impressionsfix the rubber lining on the door. it cut my arm getting out of truck.
LAURA CGood
Theodore TAll of the staff here is incredible! They were extremely helpful and this could not have been a better experience for us!
Sharon BThe truck had a lot of body damage when I picked it up
DAVID SThe cargo van I rented smelled like smoke when I first entered and started the vehicle. The windshield needed attention as it was very dirty on the inside of the vehicle. Lastly the automatic mirrors did not work for the passenger mirror.
EDWARD MExcellent team and support
PETER HAttendant wasn't rude, but definitely wasn't friendly. Almost like he was being inconvenienced and annoyed I was bothering him by checking in at the desk.
DAN Tthank you
DIANA G | Overall ExperienceAll the rest of the reviews for this location should explain everything. The staff is horrible lazy they don’t answer questions. They don’t answer the phone and they are rude. This includes the manager Bernard specifically and one other employee with a beard.
James W | Overall ExperienceAmazinggggg service everyone in there
Janyia R | Overall ExperienceWe had unit through time mold got into a couple of units , before climate control, and I lost a lot of things due to mold. Other than that Bernard and Candis were great!
CYNTHIA W | Overall ExperienceAlways courteous staff at the Mandarin location. Any billing issues (usually my fault) were always very well communicated and resolved quickly.
Juan C | Overall ExperienceVery appreciate the great facility and helpful staff! I feel like i was treated very well!
Joseph K | Overall ExperienceFriendly staff so clean and I felt safe there even by myself
Marie H | Overall ExperienceAll of my interactions with UHaul- Mandarin (Jacksonville, Fl) have been excellent. Staff have always been professional, courteous and knowledgeble regaring the services they provide, whether renting a trailer, truck, installing a trailer hitch, modifying a trailer hitch, or with the rental of a storage unit. I would highly recomment this UHaul location to anyone needing these types of services.
LANCE H | Overall ExperienceI would like to say that this facility and the staff was top notch from start to finish. Charles was my agent and assisted me through the drop off and I loved the free first month of storage as it fit my immediate need. The place is spotless all around and again the professionalism was all around. The value of a one way rental big trailer and a month of storage for less than a 100 dollars is great. I will use them again for any moving needs. Great job to all!
William F | First ImpressionsAbsolutely outstanding and accommodating facility. Clean and excellently managed and maintained.
CHARLES R | First ImpressionsThe managers I spoke with were very helpful and called me ahead to offer help and checked on me more than once. Definitely would recommend.
JON C | Online Move InVery pleased with the people, service and facility.
ROBERT S | Overall ExperienceI'm still not understanding why this place keeps telling me, my storage is due when I removed my things on 8/1/2024 at 10 am. And paid all that was due.
Deborah H | Overall ExperienceStaff was very helpful!
Les M | Overall ExperienceYour employees are very kind.
James L | Overall ExperienceThe staff was very friendly and helpful, they provided excellent support
Les M | First ImpressionsYour survey question asks if the staff was friendly and helpful. They were definitely helpful, but in my many experiences with this particular location, I find them to be the grumpiest of all customer service people that I deal with. I'm referring to the manager in particular.
Christopher W | First ImpressionsI would like to say thank you for all you have helped us with. The staff is most excellent.
MICHAEL M | Overall ExperienceGreat service and the place is spotless. Super clean!
Ryan S | Overall Experiencethank you for everything. it was a pleasure knowing you Mr. Bradley
lisa c | Overall ExperienceI was supposed to receive a key for my lockers due to completing the check in but I had to purchase my own.
KYIA B | Online Move InI booked my truck, moving helpers and storage through UHaul. Everything went smooth and everyone was so friendly except the people at the storage unit. I was due a free month storage and the manager even put it in his notes and said I would receive next month. That never happened and was gonna be following month. Then the manager said I’ve been there too long to get a free month. He said it should’ve been applied the first month. He put it in the notes that I was to be given a free month when I got the unit just never honored it. I called regional manager and she was so sweet. She read the note and applied a credit to my account. Honestly I just don’t think they like white people at this storage unit. They treat you bad on top of breaking promises. I would never go back there again but will use a different UHaul storage facility if I ever need one.
Matthew B | Overall ExperienceThe staff are really quick and helpful. Very polite aswell.
DEANNA S | First ImpressionsVery helpful
DARRELL B | First ImpressionsI stored my personal items at this facility for almost exactly 5 years. i had no issues but I moved to another facility due to the cost. As we know, the cost of all goods and services have skyrocketed since COVID and when I found another vendor with an indoor unit at half the cost, I could not pass the opportunity.
Gloria O | Overall ExperienceAfter a 12 hour day of moving, we showed up, expecting per the email sent to me, that my lock would be waiting inside the unit- and it wasn't. So had to pack the unit then hunt in 3 stores for a lock. Very frustrating.
Jason B | Online Move InGood service.
LAURA J | First ImpressionsCan’t say enough starting with the truck rental in Montezuma Ga to the storage unit truck turn in spot on San Jose it was all above and beyond
martin N | Overall ExperienceThanks Bernard for my Uhaul experience.
Shamika J | First ImpressionsMr. Bradley is to be commended for an Excellent facility. Stan Clymer
Stanley C | Overall ExperienceThe elevator went down and it took a door or more to repair it.
JAMES O | Overall ExperienceExtremely helpful and professional. Highly recommended!
Jennifer L | Overall ExperienceNo parking to load and unload at storage ramps. All u-haul trucks parked in the loading spaces
judy t | Overall ExperienceThe employees there were helpful and friendly always
Alan M | Overall ExperienceBernard is the best: very professional & helpful throughout the process
Joseph C | Overall ExperienceVery professional and polite
SHARLTEEN C | First ImpressionsNeed to get that elevator fixed
Mark W | Overall ExperienceI found the owners and staff always friendly and willing to help.
Maura K | Overall ExperienceEverything was fine besides the silent treatment Mr. Bradley gave my family and I. Seems to be a toxic workplace as the staff are afraid of this man (I heard him screaming at his staff over a lost key). My experience is pleasant up until you reach the attitude the staff give you up front and I believe it trickles down because of this man. Clean facilities if you don’t mind the smell. Poor customer service. Stay away from staff if you’re trying keep a good day from going sour. They are not friendly here.
Frank A | Overall ExperienceThe Customer Service was especially great and helpful when I needed it most. Very thankful for the kindness shown.
RENEE S | Overall ExperienceWhen I got there one of the staff members told me that the 10 ft trucks were not available. Even though there was 5 of them sitting there. So he said the only choice we had was a bigger truck. But when we came back 4 hours later to return the bigger truck there was 7/ 10 footers sitting there.
STEVEN P | First ImpressionsThe young lady who helped me get my initial access was very patient and kind- I couldn’t do it on line so she did it at the store. Facility very clean and organized
ROBIN J | Overall ExperienceThank you for making it easy
Kristine L | Online Move InMr. Bradley runs a first class facility. Highly recommended.
joe r | Overall ExperienceWhen I went to start placing items in my unit July 9 found that my card did not work. Learned that someone had canceled our account because there was nothing in the unit. Staff were very helpful. Reestablished the account and was able to start placing items in it. Restarted our free month to July 9. Don't know why it was canceled but staff on hand were quick to correct.
ROBERT S | First ImpressionsStaff not friendly including Bernard in particular. The facility itself is very nice. This was my first time using storage. Minimal information was provided and I had to ask many questions. My wife asked one of the staff a question and he looked at her but did not answer! We got a clear feeling that our business was not appreciated, like we were a bother to them. I would not use this location again.
BYRON E | Overall ExperienceParking lot is chaos, too many trucks and trailers hard for customers to park. Not enough people working and long lines in office.
Amelia P | Overall ExperienceThe only issue I experienced was the lack of cameras on the property. Someone bumped into my new 2023 Honda Civic and scratched the paint off my door. I looked around and did not see any cameras pointed towards my car, which was located to the right of the ramp for dolly’s. I do plan on visiting the SM to see if they have cameras pointed at my car, as that would help figure out who damaged the paint on my car door.
drew g | First ImpressionsI’ve used this facility multiple times. They are professional, helpful, pleasant, & the facility is well maintained.
Rose M | Overall ExperienceMichael made the process very simple.
david f | First ImpressionsThey run a tight operation.
HARLAN S | Overall ExperienceMaybe not enough staff...should hire more staff
BERNARD G | First ImpressionsThank you for your service
AL J | First ImpressionsEverything that was in the storage was covered in mold and inches of dust. The guy who worked at the counter for us to get the U-Haul before we moved out was rude the day we moved the stuff in and was even more rude the day we moved things out. He seems miserable and hateful and that he genuinely hates his job. He continuously cut me off every time I spoke, complained over and over again that he was the only one in the office and treated us like we were in extreme inconvenience.
Daniel L | Overall ExperienceUHAUL Moving & Storage of Mandarin (San Jose Blvd, Jacksonville FL ) UHAUL Mandarin has it all! A massive variety of trucks, vans, hitches…a gigantic three-story storage facility, and excellent customer service! The Customer Care Center has every type and style of box, tape, packing materials, useful tools, etc. Multiple times, I have rented trucks, bought store items, and used their storage facility. The staff is always kind, personable, efficient and knowledgeable (I am not exaggerating). Moving is always stressful - and the staff members remain calm under pressure. They pinpoint what is needed and quickly resolve any issues. The General Manager, Mr. Bernard Bradley, keeps his eye on every activity and is constantly zooming from one work area to another. He runs “a tight ship” at all times. Mr. Bradley was so kind to go out of his way to make my UHAUL experience a positive one. I appreciate him so much! If UHAUL Corporate gives out General Manager Awards - he certainly deserves one! THANK YOU UHAUL!!!
Deena D | Overall ExperienceI felt confident that my belongings were always safe.
Barbara H | Overall ExperienceBernard was great! The whole process made my move so easy.
FRANCES L | Overall ExperienceVery clean place. The young lady was very helpful.
NORA S | Overall ExperienceWhen I mentioned there was mold all over my mattress, couch, and pictures in storage, I was told all ground floor units have mold and mildew, to which I did not respond well. UHaul should tell people NOT to rent the non-climate controlled units for the high cost if they need to store more than 30 days, and to fumigation fir mold on their own because UHaul doesn't do that between rentals.
Barbara D | Overall ExperienceAll of my stuff is covered with in Mold. This facility is trash. They have never once had the vent/exhaust fans on the entire year I used their facility.The customer service there is the worst. I have always used uhaul and this by far was the worst experience ever! Their was no air circulating or anything. I understand I didn’t use a climate controlled unit, however I have never used one because the facilities had the fans on. They are in place for a reason. I lost so much of my stuff because of this.
ASHLEY S | Overall ExperienceGreat experience
ROBERT S | First ImpressionsI did not VISIT OR RECEIVE GOODS FROM LOCATION
Empress M | Overall ExperienceWe never rented the unit. Daughter forgot to call in and say we didn’t need it. We thought she had. So sorry for inconvenience.
Alfred R | Overall ExperienceExcellent place.
JAIRO C | Overall ExperienceExtremely helpful in finding exactly what was appropriate for my storage needs.
PAMELA H | First ImpressionsThe staff was wonderful in the office. Excellent, excellent customer service.
MARGARET P | First ImpressionsMy reason for relocating is because I needed a larger unite, otherwise, the Staff,service and atmosphere was fine Thanks to The Staff HAPPY HOLIDAYS
margaret d | Overall ExperienceIn all almost all cases of my experience with Uhaul I have found that the staff is less than friendly. Not sure if this is a result of stress but I was always disappointed in dealing with the staff each time. Other than that Uhaul was great. Equipment and Facilities I had no issues with.
Richard B | Overall ExperienceVery professional staff. Place was immaculate
Marie S | First ImpressionsEverything was great except a lot of our stuff in the unit got mold all over it for some reason. I guess it’s not climate controlled, but I wish I would have known that so I would have bought damp rid.
Timothy A | Overall ExperienceThe office staff was rude and not friendly at all. I rented a uhaul truck on my moving day 9/17 only to find out that the elevator was broken which meant that I was unable to empty my storage and got no help from the office staff regarding when it would be fixed or if there would be a discount due to the broken elevator.
Amy C | Overall ExperienceThe customer service representative was so helpful and and explained everything to me, he helped me and got me in and out quickly.
tracy g | First ImpressionsMy unit was located on the third floor and the elevator is out of service. I checked in the office to show my insurance policy, no mention of elevator not working. We unloaded on to the ONE cart and went to go upstairs, no elevator. I had to reload things back in my truck, go back inside and ask about the situation. I had a stove, dishwasher and other large heavy items in which it was not humanly possible for me to move up to the third floor by stairs. I had to request a refund of my payment.
REBECCA W | Online Move InBernard is a very honest and good person to do business.
Janice N | Overall ExperienceI especially wanna say I so appreciate William Tippins. He was instrumental with my move
ANDRE F | First ImpressionsThe rep who checked me out of my unit was great!!
Linda K | Overall ExperienceMy experience with the truck rental service was very bad. They canceled my reservation without notifying me and that cost me extra 15 miles more since I had to look for a truck in another location and the store didn’t recognize this money . In my opinion they are irresponsible with a terrible service to the consumer . BAD BAD BAD REVIEW!!
ORLANDO R | Overall ExperienceFacility reeks of urine and mold. And there is a rodent problem. Actually saw a rodent run ouf of my unit. Staff origianlly denied that they had a problem upon initially checking in to the unit. Furniture was damaged by mold and the stench of urine. Staff very unaccommodating and reluctant to give access to management. One staff member actually removed his name badge when I explained the problem and asked to speak with the supervisor. Will never use or reccomend U-Haul again.
Katrice a | Overall ExperienceCustomer service is terrible and always has been. They do not fully explain all the holds and fees that will be charged to your card either. Honestly I dread going to this uhaul anytime I need something.
Britia R | Overall ExperienceCharles is awesome and knows his stuff
Virginia P | First ImpressionsOther than a few water bugs (large roaches) the facility was very clean. I know this is beyond their control and I did see bug traps throughout the units.
S D | First ImpressionsBut I wouldn't recommend U Haul. You changed my pick up location 3 times! The last location added an extra three hours onto my driving day. The people at the location were great, but the U Haul Company in a whole is terrible. Long, long, long wait times on the phone, changing pick up and drop off locations, it was madding!
Rebecca B | Overall ExperienceVery clean environment and well knowledgeable staff. I love the storage alarm system.
Michael T | First ImpressionsHad the right size unit available for me. Clean facility.
Steve G | Overall ExperienceManagement and Staff are great and well trained, and helpful in all areas... great experience... Sincerely.
MARK D | Overall ExperienceOne of the between here and Washington State...
MARK D | First ImpressionsThe manager was very professional and knowledgeable. Thanks for a great experience.
Debra W | Overall ExperienceGreat experience over several years.
GREG H | Overall ExperienceGreat location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!
David W | Overall ExperienceFriendly, great customer service. Storage unit was clean and safe.
Miriam R | Overall ExperienceI arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.
RANDY E | Overall ExperienceGreat crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable
GERALD H | Overall ExperienceIt's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!
Raymond C | Overall ExperienceAllow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.
Soraya S | First ImpressionsStaff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me
William B | Overall ExperienceConvenient location. Carts available to assist moving items in/out.
SCOTT A | Overall ExperienceTruck rental not as great. Reservations for truck rental went un-fulfilled they could not satisfy my reserved truck, went elsewhere.
GARY S | Overall ExperienceManager Bernard was very friendly and professional. He made our move from PA a little less stressful and we were thankful to have had someone so nice to deal with!
Raymond C | Overall Experiencewhen moving in the elevator wasn't working. i could not move into the unit and the help i had wasn't available the next day. mr. bradley obtained helpers the next day and paid the cost. i was impressed with his willingness to maintain excellent customer service.
Mark K | Overall ExperienceN/A
Michael T | Overall ExperienceThe monthly price was too high
DIANA N | Overall ExperienceBlocked most of the entrance to the storage area with unused uhaul trucks. Only a couple of bays open
MICHAEL C | Overall ExperienceAlex was wonderful. They were very busy but he took his time with me, was very courteous, answered all my questions.
Diane C | Overall ExperienceFair price
GARY S | First ImpressionsVery quick experience. Having the tape packs saved me an extra trip in my moving errands.
Alicia S | First ImpressionsWill do business with them anytime
Toran G | First ImpressionsStaff was very helpful and friendly. I needed a large storage unit but they were booked. Found me two smaller ones close together.
Belinda S | First ImpressionsGreat as always
Thomas O | First ImpressionsPlain and simple- your owner lies. When a request for a return phone call, he won’t. I’m surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.
JEROME M | Overall ExperienceBernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Thank you.
Scott L | First ImpressionsI rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.
Steven S | Overall ExperienceAlex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!
Sloan B | First ImpressionsI had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.
Mary P | Overall ExperienceThe costumer service is was rude
Angel F | First ImpressionsBeen using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.
kathleen k | First ImpressionsVery good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.
Cyndi H | Overall ExperienceOnly issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.
randal d | Overall ExperienceExcellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank you
Miriam R | First ImpressionsUhaul has always been an company. The hours of operation are amazing.
Tom D | First ImpressionsRICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.
bernard o | First ImpressionsNo problems and my belongings were well taken care of. Thank You
Alexi R | Overall ExperienceVery helpful staff,
William B | First ImpressionsI have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.
SCOTT A | First ImpressionsMoved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!
PAMELA M | Overall ExperienceI have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .
Joe M | Overall ExperienceEveryone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.
BRENDA J | Overall ExperienceThe staff was very professional and quite helpful, really like Jimmy
Joe M | First ImpressionsHelpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!
SUSAN T | Overall ExperienceThe staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.
Patricia E | Overall ExperienceGreat experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.
Patrick B | Overall ExperienceRick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!
elizabeth b | First ImpressionsAn easy and fast enperience via internet and exceptional clean and secured storage
Aldo C | Online Move InBernard was very knowledgeable and helpful.
Jodi W | Overall ExperienceSimple and easy!
Joshua C | First ImpressionsGreat experience for the past year. Staff always helpful and courteous. Super clean facility.
Robert K | Overall ExperienceThis is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!
RUSSELL G | Overall ExperienceFront office workers were very friendly, and helpful. Good job.
John C | First ImpressionsKandy and Bernard were very pleasant to deal with.Thank you for great customer service
Patrick B | First ImpressionsStaff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!
beverly g | First ImpressionsBest storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.
FREDERICK W | Overall ExperienceI rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.
susan o | Overall Experienceexcellent attention from staff
Wilmer H | Overall ExperienceI’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!
ALEX W | Overall ExperienceAlways fantastic service and very helpful.
caleb c | Overall ExperienceWay too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.
cory r | Overall ExperienceThis facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!
MICHAEL K | Overall ExperienceNo complaints! Best storage experience ice had!
Courtney P | Overall ExperienceThe man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.
MARK P | First ImpressionsFriendly staff and very helpful
Latona D | Overall ExperienceI have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.
Sharon C | Overall ExperienceIt was easy to use and they helped me a lot with my rental unit.
Latona D | First ImpressionsAnthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,
Monica W | First ImpressionsA pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.
Ida F | Overall ExperienceI had storage here for almost 4 years. Bernard and his team were always helpful with any issues.
WILLIAM B | Overall ExperienceI am getting storage fee charged even though I checked 11/13/2019.
michael v | Overall ExperienceGreat experience
DAWN P | First ImpressionsBest customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!
Christia W | First ImpressionsAbsolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!
Patricia A | Overall ExperienceGood location, clean, and not too expensive.
Guy D | Overall ExperienceVery clean. Great customer service Great security system Great storage units.
Robert K | First ImpressionsQuick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.
JARROD W | First ImpressionsGreat customer service! They were fast and helpful.
Guy D | First ImpressionsAwesome customer service
John W | First Impressions.
Mark P | First ImpressionsI was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.
Donald C | First ImpressionsThe service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!
Gabriella S | First Impressionsgreat attitude and service! (Kandy/Anthony)
JULIA P | First ImpressionsMy key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$
TAMMY W | Overall ExperienceExcellent rating, everyone was great, I use this facility a lot.
MIKE M | Overall ExperienceExcellent customer service.
YASHICIA P | Overall ExperienceI have had absolutely no problems with my storage
Maryann L | Overall ExperienceI have had my storage with you for awhile and have not have had any problems
Maryann L | First ImpressionsExcellent and speedy service!!!
Shane E | First ImpressionsThe staff was friendly and helpful.
david A | Overall ExperienceThe staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.
mark b | First ImpressionsSpike was very helpful and friendly .
Teresa S | First ImpressionsOnly moved out because we had moved and needed a unit that was closer. Thanks!!
DARLA S | Overall Experienceyour crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...
maria m | First ImpressionsExcellent customer service.clean efficient and caring staff
Joyce S | First ImpressionsI was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.
GAIL K | Overall ExperienceConvenient, helpful, professional, very secure.
lori v | Overall ExperienceNice staff and great customer service.
Ireti F | First ImpressionsThe staff was very helpful and friendly. No problems at all!
MONICA S | First Impressionsnone
david l | Overall ExperienceOverall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!
Robert F | Overall ExperienceVery helpful. Always a good experience here.
CRAIG B | First ImpressionsAll was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days
KENNETH A | Overall ExperienceIt was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.
Richard H | ReservationThelighting inside the storage unite did not exist
david b | Overall ExperienceHelpful and efficient
dina f | Overall ExperienceX
Lynn O | Overall ExperiencePlease continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.
Robert F | ReservationVery friendly, couteous and helpful.
Marianne S | ReservationThis is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.
ron m | Overall ExperienceNone
JERRY M | Overall ExperienceWould use this facility again.
JOHN H | Overall ExperienceVery nice well maintained facility
JOYCE B | Overall ExperienceEveryone has been very helpful service has been great I would tell anyone about your place
OLLIE H | Overall ExperienceThis is the best UHaul you will ever work with - clean facility, great customer service, just cannot say enough good things about everyone there! Owner/manager is always there to help, too.
Elizabeth P | Overall Experience