Customer Reviews for U-Haul Moving & Storage of Mandarin

Rating:

5.0

Increase staff to reduce wait time

Rating:

4.0

Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!

Rating:

2.0

Takes to long to pick up and drop off....They need more staff! Also made a reservation for a full size Pickup...but got a box van! If you dont have the equipment then dont take the reservation.

Rating:

5.0

Nothing. Customer service was great!

Rating:

5.0

It was a pleasure to rent a trailer from this location. Even while it was raining.

Rating:

5.0

Always professional and competent.

Rating:

5.0

There check-in and checkout process on mobile doesn't work with Firefox browser. I was unable to upload photos as needed. Was able to switch to Chrome browser, but I had to change me default apps in order to accomplish this. No excuse for poor programming.

Rating:

5.0

Truck ran great. No problems

Rating:

5.0

This location is excellent - personnel are all very helpful.

Rating:

3.0

Rented a pickup truck. I The inside had not been cleaned. There was no trash mind you but it was certainly dirty and had not been wiped down. On the bright side, at least the gas tank was not empty.

Rating:

5.0

Everyone was really nice and helpful

Rating:

5.0

The radio did not work

Rating:

5.0

The online rental if a truck had a lot more steps to go through to complete the rental process, so much so that it made me late picking up the truck. Once I got to the store to get the truck, it said to find the truck first, I walked all over the lot and still couldn't find it. Only to learn that I had to go inside to get the keys. The whole process took too much time and was very frustrating. I will probably never do an all online rental again.

Rating:

5.0

Best Uhaul experience, so far.

Rating:

5.0

Manager should be used as an example of excellent service!

Rating:

4.0

You fuckers need a better system. I originally selected a different location and you changed it twice. Due to this I showed up at the correct location an hour before they opened because I originally rented it at 9 am and this location didn't open till 10. This is a very frustrating process and I will not be using uhaul for my next move.

Rating:

4.0

The truck seemed to slip gears when downshifting

Rating:

5.0

Process was very easy to use, although I did not do the return process on line. Did not know about it until after I returned the truck . I would recommend that the sales associate explain to the customer before leaving . I did not go on line until the truck was returned and I was checking my emails. Even when we were waiting for the truck I waited 15 minutes longer because I was wait g for someone to explain the truck and give me the keys. Had to go back inside and the said the keys were in truck and it was ready to go. Thank goodness my sister had rented a truck Before and could explain how to raise the back up , good experience and would return again. Thank you , Uhaul for the over good experience . Janel

Rating:

5.0

They are consistently the best

Rating:

5.0

I had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.

Rating:

2.0

The costumer service is was rude

Rating:

1.0

A trailer could not be located / promised and I was not about to give you my credit card info without knowing one is available. I was told enter CC info and you will see if trailer can be located. Not a good process.

Rating:

3.0

You advertise the trucks/vans as $19.95, I rented a truck for just a few hours today, I got the $14 insurance just in case anything happened which I had no problem with but other than that I got no extras, no boxes, no dolly, nothing extra. You are asked to fill the gas tank back up to 3/4 of the way which again I had no problem with. The problem for me was when I returned the truck and my amount due was a little over $100, so not only did I pay for the gas I paid a whopping $100 for just a few hours. Maybe I just didn't know because I've never really done this before but in my head I was thinking instead of trying to see if I could borrow a friend or family members truck I'll just go get a $20 uhaul for a few hours so I don't have to inconvenience anyone. Next time I'll definitely being asking a friend with a truck, I would have been better off. Other than that the guys working were nice and respectful I was just taken aback by the price.

Rating:

5.0

Please Note, I had a Trailer hitch installed on my 2021 Subaru Outback at this location on a Saturday, Picked up a 6X12 on Monday and Returned on Thursday... Everything went as expected and Thank U-haul for the great service...

Rating:

5.0

The manager installed my hitch and always gives excellent service

Rating:

4.0

I've rented from this location several times. We've always had a positive experience.

Rating:

4.0

Trailer had brush clippings in it from previous rental. We used it to pickup a mattress and box spring. Good thing we had plastic covering over them

Rating:

5.0

Great experience. No need to improve

Rating:

5.0

Every thing is ok

Rating:

3.0

My issue is not what the above location so much as it was the customer service provided over the phone. I initially reserved the equipment out of Orange Park area of Jacksonville,FL. On 03/12/2021 I called the above location to inquire if they had the equipment I could rent and I was told yes and that I need to speak to a scheduler to modify my reservation. I proceeded to turn around and drive the couple miles back to the above location. The scheduler was rude over the phone and was somewhat argumentative with me. I then went inside the above location and they advised that they didn't have the equipment I wanted and sent me back to the Orange Park location. On the way back there I was then sent a text and email stating that my reservation was now changed to the above location. I then called the customer service number and spoke to the same person as earlier who was again rude and unhelpful. I then turned back around and went back to the above location where the manager was now able to rent me the equipment I wanted. I wasted almost 1 hour between driving back and forth in circles and then waiting to rent the equipment. Not to mention the poor customer service and the confusion from some of your employees. The most difficult time I have had yet in dealing with Uhaul and in the last year I have rented a trailer from you 3 times.

Rating:

5.0

Computer system was not working correctly so everything I had done online had to be re-done while I waited

Rating:

5.0

It was a busy place, needs extra help to get customers in and out faster.

Rating:

4.0

They could use more help. The check out line was over an hour.

Rating:

5.0

Good service/good experience. Thanks

Rating:

1.0

I see that this review will be reported as the location I rented from. The location I rented from was fine. The people were very nice and they actually had the truck I needed. My rating is due to all the events that led up to my rental and that followed. I originally booked my rental at beach blvd and Southside for three days. I was called about 30 minutes before, as we were driving to pick up the vehicle, and told they didn't have a vehicle. (Online system failed here). While on the phone the woman from "traffic" supposedly found a truck at a location a mere 8 miles further away and we double pick it up at 2pm THAT DAY. Turns out she doesn't know how to operate a calendar and booked it for the next day and only for a 2 day rental. So we get to this other location to find out they don't have a truck either. Now, we're late for work. This location finally finds us a truck but it's yet another ten miles further away. That location was San Jose and they had a truck. However the path back from the location is all highway and this truck performs terribly on the highway. It's a 16 year old truck that has major steering issues. For reference, I drive a 26 foot refrigerated truck on a regular basis. Anyway, made it to our house and used it to move, 2 miles down the road. But absolutely refused to take it back on a highway which meant asking to return it pretty much anywhere else. The traffic department absolutely refused to help in anyway. I made multiple calls and got no help until I was pissed off and yelling. Here are your issues in brief: -old equipment -online system not properly tracking rentals -terrible customer service in the traffic department -and again terrible customer service in traffic dept.

Rating:

5.0

Very Busy at time. Staff very friendly and helpful. Contactless dropoff is a nice feature. Just take pics and make sure you are near a camera on lot. Highly Recommend

Rating:

5.0

Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

Rating:

1.0

Slow help, ended up charging me more than originally quoted, this location and their company headquarters told me it wasn't their problem to help me out when their truck got stuck. This company is a joke. All you want is people money for truck you neglect to take care of.

Rating:

1.0

Do not dispatch a vehicle with a dead battery. Absolutely unacceptable to charge a customer for such a terrible experience.

Rating:

4.0

Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.

Rating:

5.0

Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.

Rating:

5.0

thank you for the excellent service I always use uhaul and I never had any problems

Rating:

5.0

Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank you

Rating:

5.0

Very helpful personnel.

Rating:

5.0

All was well. No recommendations at this time.

Rating:

5.0

Uhaul has always been an company. The hours of operation are amazing.

Rating:

5.0

I liked the staff. They we're professional and friendly.and did everything to make me feel safe with the trailer. Thank you!

Rating:

4.0

Our trucks gas gauge was broken and the check engine light was on. We called and we were told the truck is fine, so we used it and we had no issues other than we had no idea when we would run out of gas, so we stopped frequently to put more gas in.

Rating:

5.0

Bernard demonstrated great customer service.

Rating:

5.0

RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

Rating:

5.0

No problems and my belongings were well taken care of. Thank You

Rating:

5.0

Very helpful staff,

Rating:

4.0

I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

Rating:

3.0

Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

Rating:

5.0

I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

Rating:

5.0

Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

Rating:

5.0

The staff was very professional and quite helpful, really like Jimmy

Rating:

4.0

Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

Rating:

5.0

The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.

Rating:

5.0

Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Rating:

5.0

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Rating:

5.0

An easy and fast enperience via internet and exceptional clean and secured storage

Rating:

5.0

Bernard was very knowledgeable and helpful.

Rating:

5.0

Simple and easy!

Rating:

5.0

Great experience for the past year. Staff always helpful and courteous. Super clean facility.

Rating:

5.0

This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

Rating:

5.0

Front office workers were very friendly, and helpful. Good job.

Rating:

5.0

Kandy and Bernard were very pleasant to deal with.Thank you for great customer service

Rating:

5.0

Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!

Rating:

5.0

Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.

Rating:

2.0

I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.

Rating:

5.0

excellent attention from staff

Rating:

5.0

I’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!

Rating:

5.0

Always fantastic service and very helpful.

Rating:

2.0

Way too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.

Rating:

5.0

This facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!

Rating:

5.0

No complaints! Best storage experience ice had!

Rating:

3.0

The man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.

Rating:

5.0

Friendly staff and very helpful

Rating:

4.0

I have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.

Rating:

5.0

It was easy to use and they helped me a lot with my rental unit.

Rating:

5.0

Anthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,

Rating:

5.0

A pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.

Rating:

5.0

I had storage here for almost 4 years. Bernard and his team were always helpful with any issues.

Rating:

3.0

I am getting storage fee charged even though I checked 11/13/2019.

Rating:

5.0

Great experience

Rating:

5.0

Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!

Rating:

5.0

Absolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!

Rating:

5.0

Good location, clean, and not too expensive.

Rating:

5.0

Very clean. Great customer service Great security system Great storage units.

Rating:

5.0

Quick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.

Rating:

5.0

Great customer service! They were fast and helpful.

Rating:

5.0

Awesome customer service

Rating:

5.0

.

Rating:

4.0

I was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.

Rating:

5.0

The service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!

Rating:

5.0

great attitude and service! (Kandy/Anthony)

Rating:

2.0

My key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$

Rating:

5.0

Excellent rating, everyone was great, I use this facility a lot.

Rating:

5.0

Excellent customer service.

Rating:

5.0

I have had absolutely no problems with my storage

Rating:

5.0

I have had my storage with you for awhile and have not have had any problems

Rating:

5.0

Excellent and speedy service!!!

Rating:

5.0

The staff was friendly and helpful.

Rating:

5.0

The staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.

Rating:

5.0

Spike was very helpful and friendly .

Rating:

5.0

Only moved out because we had moved and needed a unit that was closer. Thanks!!

Rating:

1.0

your crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...

Rating:

5.0

Excellent customer service.clean efficient and caring staff

Rating:

5.0

I was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.

Rating:

5.0

Convenient, helpful, professional, very secure.

Rating:

5.0

Nice staff and great customer service.

Rating:

5.0

The staff was very helpful and friendly. No problems at all!

Rating:

4.0

none

Rating:

5.0

Overall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!

Rating:

5.0

Very helpful. Always a good experience here.

Rating:

4.0

All was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days

Rating:

5.0

It was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.

Rating:

4.0

Thelighting inside the storage unite did not exist

Rating:

5.0

Helpful and efficient

Rating:

5.0

X

Rating:

5.0

Please continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.

Rating:

5.0

Very friendly, couteous and helpful.

Rating:

5.0

This is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.

Rating:

4.0

None

Rating:

5.0

Would use this facility again.

Rating:

4.0

Very nice well maintained facility

Rating:

5.0

Everyone has been very helpful service has been great I would tell anyone about your place