Customer Reviews for U-Haul Moving & Storage of Mandarin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mandarin

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Jim R. on

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Very good experience. I recommend this location

John P. on

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good, friendly service. Good equipment - well maintained and available when promised.

wiilliam R. on

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no reccomendations. great job!

SIEG T. on

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Customer did not leave a comment.

Kevin A. on

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The phone access is not very smooth. Something really needs to be done about Thayer entire process

John P. on

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I had to return the trailer after hours and was told to go online to check it in to avoid a $20 fee. I went online as instructed and searched the website for 15 minutes trying to find the check-in steps...couldn't find anything that related to that effort. It was extremely frustrating. That's why I rated Above Average and not Excellent.

Chandra J. on

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Just make sure all doors are operational. One kept getting stuck.

PETER M. on

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Lennon is an excellent employee and went above and beyond in his duties. He deserves a raise and bonus.

BLAIR M. on

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Jeremy H. on

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Everyone was friendly and helpful. Keep up the great work!

Jason P. on

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Friendly and quick service for pickup and dropoff!

Robert G. on

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ken G. on

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Mario A. on

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Very good

Greg H. on

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Bernard and Anthony couldn’t have been any better to work with. They did a great job communicating solutions to me and really seemed to have my best interest in mind. I’d definitely recommend these guys to anyone.

Eugene S. on

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Donald D. on

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thanks!!

Louis S. on

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Kevin K. on

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Everything went smoothly and efficiently according to plan the needed equipment was on the truck

Andrea W. on

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CONTINUE TO HAVE KANDY BRADLEY PART OF YOUR TEAM!! AWESOME PERSONALITY, FRIENDLY, GREAT CUSTOMER SERVICE SKILLS, AND GOT ME IN/OUT IN NO TIME

Neill T. on

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Two trailer tires were a little over worn. All else was great!

Donald W. on

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The interior, specifically the passenger seat was covered with white dog hair. It became noticable when I turned on the A/C and watched it going airborne. So I rode with no A/C to keep the hair from flying around.

Robert G. on

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We were just happy you could help us. Thank you.

jonathan D. on

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douglas D. on

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Everything. Was. Very nice....

Donna W. on

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Jon G. on

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Service was great- they even fixed my towing tail lights (fuse blown) but was very happy overall with the service and rental. Only suggestion would be more one way trailer rentals avail (6x12 open trailer) instead of having to bring it back to location.

Maxie C. on

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TOTALLY SATISFIED!

Gary L. on

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The $20 after hours service fee is something new to me. If you return equipment during business hours, its inspected. If you return equipment after business hours, its inspected. Another way to squeeze $20 from the consumer.

CHARLIE P. on

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Steven R. on

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Christine H. on

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I own a local business. I rent trailers about once a month. This location has plenty for parking and room to maneuver trailers unlike some other rental places.

Thomas W. on

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Stanley G. on

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I think for someone renting a truck for the day or a couple of hours only...you should have a day rate...

Jesse F. on

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Perfect! Not a single issue - thanks to the guys on shift who made it smooth. Really appreciate it.

Jason S. on

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Always a good experience at this location. Professional. Polite. Courteous. Thank you!

Becky B. on

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Customer did not leave a comment.

DAWN P. on

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Great experience

Christia W. on

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Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!

Patricia A. on

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Absolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!

Guy D. on

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Good location, clean, and not too expensive.

Robert K. on

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Very clean. Great customer service Great security system Great storage units.

JARROD W. on

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Quick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.

Guy D. on

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Great customer service! They were fast and helpful.

John W. on

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Awesome customer service

austin P. on

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Donald C. on

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I was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.

Gabriella S. on

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The service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!

JULIA P. on

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great attitude and service! (Kandy/Anthony)

TAMMY W. on

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My key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$

MIKE M. on

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Excellent rating, everyone was great, I use this facility a lot.

YASHICIA P. on

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Excellent customer service.

Maryann L. on

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I have had absolutely no problems with my storage

Maryann L. on

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I have had my storage with you for awhile and have not have had any problems

Shane E. on

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Excellent and speedy service!!!

david A. on

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The staff was friendly and helpful.

mark b. on

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The staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.

Teresa S. on

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Spike was very helpful and friendly .

DARLA S. on

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Only moved out because we had moved and needed a unit that was closer. Thanks!!

maria m. on

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your crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...

Joyce S. on

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Excellent customer service.clean efficient and caring staff

GAIL K. on

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I was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.

lori v. on

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Convenient, helpful, professional, very secure.

Ireti F. on

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Nice staff and great customer service.

MONICA S. on

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The staff was very helpful and friendly. No problems at all!

david l. on

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none

Robert F. on

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Overall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!

CRAIG B. on

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Very helpful. Always a good experience here.

KENNETH A. on

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All was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days

Richard H. on

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It was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.

david b. on

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Thelighting inside the storage unite did not exist

dina f. on

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Helpful and efficient

Lynn O. on

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X

Robert F. on

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Please continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.

Marianne S. on

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Very friendly, couteous and helpful.

ron m. on

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This is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.

JERRY M. on

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None

JOHN H. on

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Would use this facility again.

JOYCE B. on

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Very nice well maintained facility

OLLIE H. on

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Everyone has been very helpful service has been great I would tell anyone about your place

Elizabeth P. on

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This is the best UHaul you will ever work with - clean facility, great customer service, just cannot say enough good things about everyone there! Owner/manager is always there to help, too.