I see that this review will be reported as the location I rented from. The location I rented from was fine. The people were very nice and they actually had the truck I needed. My rating is due to all the events that led up to my rental and that followed. I originally booked my rental at beach blvd and Southside for three days. I was called about 30 minutes before, as we were driving to pick up the vehicle, and told they didn't have a vehicle. (Online system failed here). While on the phone the woman from "traffic" supposedly found a truck at a location a mere 8 miles further away and we double pick it up at 2pm THAT DAY. Turns out she doesn't know how to operate a calendar and booked it for the next day and only for a 2 day rental. So we get to this other location to find out they don't have a truck either. Now, we're late for work. This location finally finds us a truck but it's yet another ten miles further away. That location was San Jose and they had a truck. However the path back from the location is all highway and this truck performs terribly on the highway. It's a 16 year old truck that has major steering issues. For reference, I drive a 26 foot refrigerated truck on a regular basis. Anyway, made it to our house and used it to move, 2 miles down the road. But absolutely refused to take it back on a highway which meant asking to return it pretty much anywhere else. The traffic department absolutely refused to help in anyway. I made multiple calls and got no help until I was pissed off and yelling. Here are your issues in brief: -old equipment -online system not properly tracking rentals -terrible customer service in the traffic department -and again terrible customer service in traffic dept.
Moving Truck Rental in Jacksonville, FL at U-Haul Moving & Storage of Mandarin
Moving to or from Jacksonville, FL 32223? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Mandarin.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Mandarin
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Jacksonville, FL.
Cargo vans and pickup truck rentals in Jacksonville, FL
U-Haul cargo van rentals and pickup trucks in Jacksonville, FL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Jacksonville, FL 32223. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Very Busy at time. Staff very friendly and helpful. Contactless dropoff is a nice feature. Just take pics and make sure you are near a camera on lot. Highly Recommend
Slow help, ended up charging me more than originally quoted, this location and their company headquarters told me it wasn't their problem to help me out when their truck got stuck. This company is a joke. All you want is people money for truck you neglect to take care of.
Do not dispatch a vehicle with a dead battery. Absolutely unacceptable to charge a customer for such a terrible experience.
thank you for the excellent service I always use uhaul and I never had any problems
Very helpful personnel.
All was well. No recommendations at this time.
I liked the staff. They we're professional and friendly.and did everything to make me feel safe with the trailer. Thank you!
Our trucks gas gauge was broken and the check engine light was on. We called and we were told the truck is fine, so we used it and we had no issues other than we had no idea when we would run out of gas, so we stopped frequently to put more gas in.
Bernard demonstrated great customer service.
Drop the fuckin prices i drove ur shit 30 miles to grt charged 60 fucking dollars thats ridiculous
Keep doing what you are doing?
My only issue with the reservation process was the app. It kept resetting and I was never able to complete everything necessary before pickup of the trailer.
The truck was clean as it could be. The seats were ripped. As being well maintained, I would say maintained for a truck having 133000 miles on it.
Craig was very helpful, and the young lady that actually checked in the truck for me made it very easy she was very friendly and made my drop off a great experience.
The 26 foot u-haul truck and the tow dolly were old. The u-haul truck broke down on the side of the interstate about twenty miles from the pickup location. It took about one hour and a half for the two tow trucks to arrive. One tow truck was to tow the broke u-haul to the pickup location. The other tow truck was to take the tow dolly 3 miles down the road to next u-haul location that had a 26 foot truck. We told the driver that we would go ahead to the location to sign the new contact. We told him we had three guys waiting to load the truck which was already delaying us two hours. The driver assured us he would be right behind us. We waited 30 minutes and the driver didn't show. I drove back to the location we broke down at. The tow dolly was loaded on the t of w truck but the driver was no where is sight. I called the tow truck company back to be informed that the driver should be there in ten minutes. The driver decided to ride with the other driver go return the broken u-haul which is a 30 minute ride without heavy traffic. I asked the tow company if we could take the u-haul to our house so the 3 hired guys could start loading the u-haul and the driver bring the two dolly to our house. The company said that was fine. The tow driver bought the tow dolly one hour and a half after originally arriving at our broken down site. We are have lost several hours of loading and drive time. I filled the original u-haul with gas that we had to return.
I'm a customer over 28 years in Jacksonville always all the employee working as a professional so kind and a large U-Haul company add a comment to my friend and he want for my neighbor well thank you very much
I never got a final bill emailed to me.
I check in online but still need to wait for more than 30 minutes on the line just go pickup the trailer. Why bother put online checkin service if you can expedite the service???
The guy who mounted it left the chains dangling on the ground. I had to stop and pull over and twist them around to make them not drag.
Truck was dirty, he said gas tank was full, and it wasn't, lots of damage already on truck, and truck should not be on the road, it is totally dangerous! UHaul should be ashamed for allowing a truck this bad to be on the road!
The line to get equipment was too long. Single employee at the register until one of the customers raised his concerns.
All was great paid in side walked out to the truck running at the door Just as easy on the return
Had a great experience. Great customer service. Friendly staff