I had an issue opening the door at our destination but Al quickly sent someone to help. He did a great job. So thankful for the insurance.Kira K.
Customer Reviews for U-Haul Moving & Storage of Mandarin
Jacksonville, FL 32223
(S Of I-295)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.EVA S. | Overall Experience
AN EMPLOYEE PHYSICALLY THREATENED ME AND CURSED AT ME IN FRONT OF MY WIFE AND OTHER CUSTOMERS. THREATENING ASSAULT ON A CUSTOMER ISN'T A GREAT LOOK. THE OWNER OF THE STORE DID NOTHING. YOUR EMPLOYEE IS LUCKY HE DIDN'T GET HIMSELF HURT THAT DAY. I'LL NEVER USE UHAUL AGAIN.PHILLIP C.
Customer did not leave a comment.DOUGLAS H.
The truck reeked off cigarette smoke and the console was very dirtyCharlene H.
Wonderful wonderful wonderful thank you so much for all your awesome customer service you're having a blessed day !Melissa B.
Great as alwaysThomas O. | First Impressions
We have used this location 3 times.Chris R.
You are focusing on the wrong thing, the issue is not the location or people. The issue is UHAUL trick policy. For example your trick policy of refusing to fill the gas tank so that the customers continue to return equipment with more gas than they took. You are creating room for conflict between your staff and the customers. Be advised!!!ESSENTIA E.
Customer did not leave a comment.Jack B.
Customer did not leave a comment.DOUGLAS H. | Overall Experience
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.DAVID D.
Plain and simple- your owner lies. When a request for a return phone call, he won’t. I’m surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.JEROME M. | Overall Experience
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.Kristen B.
Customer did not leave a comment.Laurie W.
Customer did not leave a comment.Edward E.
Bernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Thank you.Scott L. | First Impressions
Customer did not leave a comment.Noah S.
Customer did not leave a comment.elizabeth W.
Excellent service The management and staff were very busy sbd were friendly and had in on the roof within minutesTHOMAS G.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Jeanette W.
Everything was great at this location. I do have issue with your website and your toll free service number. Every time I call I get put on hold and eventually disconnected after about 20 minutesELIZABETH F.
The only thing I'd change is making sure the tank is full. When I picked up the truck it was just over half a tank, they said as long as it's at the same spot when returning it will be fine but when we dropped it off at a different location the guy was VERY rude about EVERYTHING. So someone doesn't know what's going on and I got the crap end of it all. But other then that the truck was fabulous and an easy ride.Brittany L.
Customer did not leave a comment.BENJAMIN S. | Overall Experience
Customer did not leave a comment.David W. | First Impressions
Customer did not leave a comment.ARDDRIE N.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.ROBERT S.
The only issue I had was that I had called, no one answered, I left a call back message per your recording and no one returned my call. I had to stop at your facility to make the reservation.Edward S.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.WILLIAM S.
In the past I have had to either wait for a vehicle or drive to a different location to get one because none were available. This time there were five new vans sitting at ready. I know it is hard to keep surplus inventory but I believe this is a good move on your part. Thank you!Roy B.
The wait to rent a trailer or anything was horrible. The wait to turn in the trailer was just as bad. You need to speed up the process. The folks working there(not enough) are doing their best but your process stinks. I rent cars a lot and never do i wait as long for a 50k car than i do for a 1000 dollar trailer.JAMES B.
Easy to book with another dealer. Got there and not too long of wait. I did the online check in thru alert. Had drop for 8am due to 24 hrs..should have been told no one is there Sunday at 8am and how to check it in. Did not have an account and no one explained how to leave it without being open. And now charged $20. Not thorough and we were but we get penalized for not being given instruction. Not happy.Kelly J.
I was given the truck 2x the size of what I have reserved few days ago and I have to wait for my box that I bought which I thought already inside the truck. I ended up falling back in line just to get my box since other costumer won't let me pass them just to get my box. End up staying 1 hr before I leave the premises.Marlon P.
Customer did not leave a comment.BARBARA Z.
Amazing person to get it done smoothly. So goodSARAVANAN C.
They did not have the size truck we had ordered and had to take a larger one. It was very difficult to navigate in small neighborhoodsBRIANNA B.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Elizabeth H.
The truck was not smooth. Older truck shaking and rattling. I thought the steering would fall out of my hand. It felt unsafeDave H.
Customer did not leave a comment.John Y.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.CHRISTINE G.
truck is reallyb old . rides rough chould not be on a fleet.Marcio K.
From start to finish your help in hauling our car home was awesome!CRAIGALLEN D.
Bernard / entire team were very helpful and responsive. had issue with passenger side mirror, that was quickly resolved. Facility was spotlessANTHONY K.
service was prompt and courteousSatoshi G.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.BERMAN P.
I rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.Steven S. | Overall Experience
This location goes above and beyond to take care of their customers Definitely a 5 star location.Marty S.
Please hire more help. The young man that checked us in and out was excellent. He helped 5 people to the other man's 1. Our wait was too long. Once seen He was fast and excellent.TAMMY F.
Customer did not leave a comment.Bruce L.
The wait time for the uhaul to be brought up to me.YARNELL B.
The Employee that checks the equipment back in,needs help with so many pieces equipment coming back in at end of Day.JOHN I.
I felt rushed. I know the whole COVID thing has changed the way you can do things, but I would still have preferred for somebody to go over the inside of the cab before we left the facility.Michelle S.
Customer did not leave a comment.Javier G.
Our paperwork said to call for a drop off location and we called a couple different locations close to our home but they did not accept trailers. One of these locations told us we could take it to any UHaul location near us that accepted trailers however. The other location was kind enough to provide us with the location on San Jose Blvd that did accept them. We called to make sure before we got there that it would be ok and the employee sounded like it was a real inconvenience but we could bring it, he even sighed to Express his disinterest in helping us. When we got there the owner came out and basically chastised my husband for bringing it to his location and provided the worst customer service we have ever had with UHaul. We would never recommend anyone using this location and we certainly will never go back there again.Gary C.
Excellent location and management. Very friendly and efficient. Always a good experience here.William B.
Customer did not leave a comment.THERESA B.
Customer did not leave a comment.DEMECA H.
Customer did not leave a comment.Lesli I.
Great turn in process. Just like the the N first pickup in Nashville. Awesome customer service. Need to work with crew at the Madison location concerning taking care of the truck and trailer rentals when people are on a strict timeline.MICHAEL W.
Truck road really rough, loaded and unloaded front end bounces badlyJACQUES A.
Customer did not leave a comment.Joseph L.
Need more help at the counter. We are working on moving and have used this location several times. Their is never enough help at the counter.Robert H.
Customer did not leave a comment.Freddie K.
The door on the 5x8 trailer never worked properlyPAUL L.
Require all sub-Uhaul locations to have the same standards.Steven B.
That app needs improvement. I took so many pictures of myself... can't it just use the first picture I took instead of making me take my picture over and over again? The check engine light was on the whole time. I don't care about the engine light, I don't want take 372846 selfies.Scott S.
Customer did not leave a comment.Charlene G.
Excellent serviceANNA M.
Customer did not leave a comment.Richard O.
Had an absolutely delightful experience with our agent at Uhaul. Kicking myself for not remembering his nameâ€”we chatted about his work in the music industry and his schooling at Full Sail. It was a busy day, but he gave each customer personalized service with a positive attitude.MELISSA L.
Customer did not leave a comment.MICHAEL R.
Great ServiceJeffrey M.
Customer did not leave a comment.Pascal R.
Increase staff to reduce wait timeJames C.
Customer did not leave a comment.STEPHEN D.
Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!Sloan B. | First Impressions
Customer did not leave a comment.Jerome O.
Takes to long to pick up and drop off....They need more staff! Also made a reservation for a full size Pickup...but got a box van! If you dont have the equipment then dont take the reservation.RAKESHKUMAR P.
Nothing. Customer service was great!CORY H.
It was a pleasure to rent a trailer from this location. Even while it was raining.MICHAEL L.
Customer did not leave a comment.SALMAN I.
Customer did not leave a comment.Cornelius S.
Customer did not leave a comment.Sukhmani B.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.AALIYAH B.
Customer did not leave a comment.Terrance J.
Always professional and competent.William B.
Customer did not leave a comment.WILLIAM R.
There check-in and checkout process on mobile doesn't work with Firefox browser. I was unable to upload photos as needed. Was able to switch to Chrome browser, but I had to change me default apps in order to accomplish this. No excuse for poor programming.STEVEN W.
Customer did not leave a comment.Thomas W.
Truck ran great. No problemsMichael M.
This location is excellent - personnel are all very helpful.Jena W.
Customer did not leave a comment.Antonio M.
Customer did not leave a comment.MICHAEL L.
Rented a pickup truck. I The inside had not been cleaned. There was no trash mind you but it was certainly dirty and had not been wiped down. On the bright side, at least the gas tank was not empty.WESLEY K.
Customer did not leave a comment.Gerald G.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Joseph M.
I had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.Mary P. | Overall Experience
The costumer service is was rudeAngel F. | First Impressions
Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.kathleen k. | First Impressions
Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.Cyndi H. | Overall Experience
Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.randal d. | Overall Experience
Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank youMiriam R. | First Impressions
Uhaul has always been an company. The hours of operation are amazing.Tom D. | First Impressions
RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.bernard o. | First Impressions
No problems and my belongings were well taken care of. Thank YouAlexi R. | Overall Experience
Very helpful staff,William B. | First Impressions
I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.SCOTT A. | First Impressions
Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!PAMELA M. | Overall Experience
I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .Joe M. | Overall Experience
Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.BRENDA J. | Overall Experience
Customer did not leave a comment.Sherry n. | Overall Experience
The staff was very professional and quite helpful, really like JimmyJoe M. | First Impressions
Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!SUSAN T. | Overall Experience
The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.Patricia E. | Overall Experience
Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.Patrick B. | Overall Experience
Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!Elizabeth b. | First Impressions
An easy and fast enperience via internet and exceptional clean and secured storageAldo C. | Online Move In
Bernard was very knowledgeable and helpful.Jodi W. | Overall Experience
Customer did not leave a comment.Sandy C. | Overall Experience
Customer did not leave a comment.LARRY S. | Overall Experience
Simple and easy!Joshua C. | First Impressions
Customer did not leave a comment.Steven S. | First Impressions
Great experience for the past year. Staff always helpful and courteous. Super clean facility.Robert K. | Overall Experience
This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!RUSSELL G. | Overall Experience
Customer did not leave a comment.Patricia E. | First Impressions
Front office workers were very friendly, and helpful. Good job.John C. | First Impressions
Customer did not leave a comment.steven a. | Overall Experience
Customer did not leave a comment.Zoey K. | Overall Experience
Customer did not leave a comment.Jim B. | Overall Experience
Customer did not leave a comment.Jake G. | Overall Experience
Kandy and Bernard were very pleasant to deal with.Thank you for great customer servicePatrick B. | First Impressions
Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!beverly g. | First Impressions
Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.FREDERICK W. | Overall Experience
I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.susan o. | Overall Experience
excellent attention from staffWilmer H. | Overall Experience
Customer did not leave a comment.James H. | First Impressions
I’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!ALEX W. | Overall Experience
Always fantastic service and very helpful.caleb c. | Overall Experience
Way too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.cory r. | Overall Experience
This facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!MICHAEL K. | Overall Experience
No complaints! Best storage experience ice had!Courtney P. | Overall Experience
The man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.MARK P. | First Impressions
Customer did not leave a comment.Rose R. | Overall Experience
Customer did not leave a comment.nathaly r. | Overall Experience
Friendly staff and very helpfulLatona D. | Overall Experience
I have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.Sharon C. | Overall Experience
It was easy to use and they helped me a lot with my rental unit.Latona D. | First Impressions
Anthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,Monica W. | First Impressions
A pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.Ida F. | Overall Experience
I had storage here for almost 4 years. Bernard and his team were always helpful with any issues.WILLIAM B. | Overall Experience
I am getting storage fee charged even though I checked 11/13/2019.michael v. | Overall Experience
Great experienceDAWN P. | First Impressions
Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!Christia W. | First Impressions
Absolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!Patricia A. | Overall Experience
Good location, clean, and not too expensive.Guy D. | Overall Experience
Very clean. Great customer service Great security system Great storage units.Robert K. | First Impressions
Quick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.JARROD W. | First Impressions
Great customer service! They were fast and helpful.Guy D. | First Impressions
Awesome customer serviceJohn W. | First Impressions
.austin P. | First Impressions
I was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.Donald C. | First Impressions
The service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!Gabriella S. | First Impressions
great attitude and service! (Kandy/Anthony)JULIA P. | First Impressions
My key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$TAMMY W. | Overall Experience
Excellent rating, everyone was great, I use this facility a lot.MIKE M. | Overall Experience
Excellent customer service.YASHICIA P. | Overall Experience
I have had absolutely no problems with my storageMaryann L. | Overall Experience
I have had my storage with you for awhile and have not have had any problemsMaryann L. | First Impressions
Excellent and speedy service!!!Shane E. | First Impressions
The staff was friendly and helpful.david A. | Overall Experience
The staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.mark b. | First Impressions
Spike was very helpful and friendly .Teresa S. | First Impressions
Only moved out because we had moved and needed a unit that was closer. Thanks!!DARLA S. | Overall Experience
your crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...maria m. | First Impressions
Excellent customer service.clean efficient and caring staffJoyce S. | First Impressions
I was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.GAIL K. | Overall Experience
Convenient, helpful, professional, very secure.lori v. | Overall Experience
Nice staff and great customer service.Ireti F. | First Impressions
The staff was very helpful and friendly. No problems at all!MONICA S. | First Impressions
nonedavid l. | Overall Experience
Overall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!Robert F. | Overall Experience
Very helpful. Always a good experience here.CRAIG B. | First Impressions
All was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 daysKENNETH A. | Overall Experience
It was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.Richard H. | Reservation
Thelighting inside the storage unite did not existdavid b. | Overall Experience
Helpful and efficientdina f. | Overall Experience
XLynn O. | Overall Experience
Please continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.Robert F. | Reservation
Very friendly, couteous and helpful.Marianne S. | Reservation
This is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.ron m. | Overall Experience
NoneJERRY M. | Overall Experience
Would use this facility again.JOHN H. | Overall Experience
Very nice well maintained facilityJOYCE B. | Overall Experience
Everyone has been very helpful service has been great I would tell anyone about your placeOLLIE H. | Overall Experience
This is the best UHaul you will ever work with - clean facility, great customer service, just cannot say enough good things about everyone there! Owner/manager is always there to help, too.Elizabeth P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!