Customer Reviews for U-Haul Moving & Storage of Mandarin

7,636 reviews

11490 San Jose Blvd   Jacksonville, FL 32223
(S Of I-295)

(904) 292-9404

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 292-9404

11490 San Jose Blvd
Jacksonville, FL 32223
(S Of I-295)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

_

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Gwen V. 
Rating:
5.0

Awesome great group of people!

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE S. 
Rating:
5.0

Everything was good

MELVIN H. 
Rating:
1.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Exceptional customer service. The borrowed truck did not have a ball on the bumper. They took the time to help install it.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Juan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

This team was also great! They were quick to unconnect the trailer and move us on our way. They were incredibly polite. I'm a huge U haul fan!

David D. 
Rating:
5.0

Customer did not leave a comment.

VANESSA C. 
Rating:
5.0

Customer did not leave a comment.

Janelle J. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

FERAS A. 
Rating:
5.0

Customer did not leave a comment.

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Donita G. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
5.0

Customer did not leave a comment.

ROLAND O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

Customer did not leave a comment.

MANUEL V. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Great experience over several years.

GREG H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

It was super convenient having this store close to our family's location. I did not enjoy the customer service. First entering the store, this employee greeted me as if he didn't want to be there. His responses made me feel even more unwelcomed and uncomfortable, this was my first time renting and moving items with UHaul . I may consider a different location for reference.

MIA W. 
Rating:
5.0

I always use this location.

SHARON F. 
Rating:
3.0

The customer service was accurate but it wasn't friendly.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Lynda R. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

wonderful! Thank you!

CARY R. 
Rating:
5.0

Great location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Nothing

Robert F. 
Rating:
4.0

Excellent service, the U-Haul representative with whom I worked was knowledgeable and helpful.

PAUL G. 
Rating:
5.0

Keep up the great work!

JESSE D. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

DARRIN H. 
Rating:
5.0

Great place , Great staff .

JASON F. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO M. 
Rating:
3.0

Your app is useless. Spent 20 minutes trying to return my rental after hours.

Daniel Q. 
Rating:
5.0

Awesome

KENNETH B. 
Rating:
5.0

Trained and experienced staff, true professionals! They understand it's all about the customer experience.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

LUCAS B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO F. 
Rating:
3.0

Customer did not leave a comment.

barry M. 
Rating:
5.0

Donnie did an excellent job of assisting me both on pickup and return.

DONALD G. 
Rating:
3.0

Customer did not leave a comment.

Billy R. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Check the tire pressure before rental services are rendered because of the time I rented the vehicle I didn't feel safe stopping and putting the necessary air in the tire that had low pressure in it when I rented it! But over all it served the purpose and was clean inside and out!

ANGELA S. 
Rating:
5.0

I rent from this Uhaul frequently and always have a great experience! The people who work here all have great attitudes and are very knowledgeable.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Great Rental, I'll Never use Penske again. U-Haul is much cheaper that Penske. The staff at the San Jose location in Jacksonville Florida we're very friendly and helpful with setting up my rental.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

CHO N. 
Rating:
5.0

Customer did not leave a comment.

THUAN N. 
Rating:
5.0

Friendly, great customer service. Storage unit was clean and safe.

Miriam R.  |  Overall Experience 
Rating:
5.0

Na

WILLIAM R. 
Rating:
1.0

Customer did not leave a comment.

Anna S. 
Rating:
1.0

was told i could not rent for a week i will never go to that uhaul again

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Not much. The person dispatching vehicles wasn't much of a people person, but his communication skills were sufficient. He also didn't try to hide the fact that I would save money when I'd seen an advertisement in the store, which I'd inquired about. I wish maybe he would have brought it to my attention. Very clean store and truck. Smooth process.

Harun T. 
Rating:
5.0

Great experience. I was late because I was rear ended in a car accident but they took care of my reservation although it cancelled. Excellent service in your Mandarin location.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

ANDI V. 
Rating:
3.0

I arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.

RANDY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

When you check in online & submit a picture of your drivers license, you shouldn't have to do it again when you pick up. This is a U-Haul issue not the facility I am sure. I will always choose this store for my rental needs, very friendly & helpful staff.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

LOUIS F. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

elizabeth M. 
Rating:
5.0

Great crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable

GERALD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEKEIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uederson C. 
Rating:
5.0

Personnel were very professional

KIRK W. 
Rating:
5.0

Easy to work with. Friendly and professional

DONALD N. 
Rating:
4.0

Cluttered beyond words.

John C. 
Rating:
5.0

Customer did not leave a comment.

mARIA P. 
Rating:
4.0

The tow dolly had oil all over the passenger side like the last tow vehicle burned a lot of oil .

PATRICK C. 
Rating:
5.0

Great customer service, quick and easy top notch service.

JOHNNY S. 
Rating:
5.0

Everything was good. People were helpful

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Check-out and return process was quick and easy. LOVED the dolly in the back of the truck option. I didn't know I needed it until I did.

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
4.0

the truck was not there for pickup at noon. We had to wait about an hour

Mark C. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Donna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Truck was a little long in the tooth and needed a little love, but worked like a champ for what we needed. Ps... dollys should be included in your high price, not another 7 dollars for a local truck. That is why I now usally rent from home depot for daily equipment moves and not Uhaul anymore.

Jigna S. 
Rating:
5.0

Customer did not leave a comment.

BRIANEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

The van had a smell of something chemical like, possibly gasoline, but something with a vapor. Dashboard instruments were falling out of the dashboard under the radio. If it was not for the need for the van on the specific day and time I would not have accepted or ever paid for it.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Brenda J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA P. 
Rating:
5.0

Customer did not leave a comment.

Kim C.  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Very professional and friendly.

EVARISTO G. 
Rating:
5.0

Nice.

FABIO D. 
Rating:
4.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

I had completed and provided everything online prior to the pickup so there would be no contact. But when I got there I had to supply or provide all the information again. Not an issue just had to do it twice.

MICHAEL M. 
Rating:
5.0

They always treat me right at this location!

Josephine M. 
Rating:
5.0

The Location did everything correct. The 800# number however failed. Called to reserve a trailer. was never confirmed and had to call back to get it completed took three calls ultimately to the 800#.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

BRIANEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Camila J. 
Rating:
5.0

Customer did not leave a comment.

Kim C.  |  First Impressions 
Rating:
1.0

It's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!

Raymond C.  |  Overall Experience 
Rating:
4.0

Allow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.

Soraya S.  |  First Impressions 
Rating:
5.0

Staff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me

William B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chirsti N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sally K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD H.  |  First Impressions 
Rating:
5.0

Very quick experience. Having the tape packs saved me an extra trip in my moving errands.

Alicia S.  |  First Impressions 
Rating:
5.0

Will do business with them anytime

Toran G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
4.0

Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!

Sloan B.  |  First Impressions 
Rating:
5.0

Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

kathleen k.  |  First Impressions 
Rating:
5.0

Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank you

Miriam R.  |  First Impressions 
Rating:
5.0

Uhaul has always been an company. The hours of operation are amazing.

Tom D.  |  First Impressions 
Rating:
5.0

RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

bernard o.  |  First Impressions 
Rating:
5.0

Very helpful staff,

William B.  |  First Impressions 
Rating:
5.0

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Elizabeth b.  |  First Impressions 
Rating:
5.0

Anthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,

Monica W.  |  First Impressions 
Rating:
5.0

Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!

Christia W.  |  First Impressions 
Rating:
5.0

I have had my storage with you for awhile and have not have had any problems

Maryann L.  |  First Impressions 
No reviews have been submitted for this location.

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