Customer Reviews for U-Haul Moving & Storage of Mansfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mansfield

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kent b. | Overall Experience |
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I was paying almost $120/month for a 10x10 unit. I could have been paying $75-85 for 10x20s from other facilities in the area. The competitors were all rented out and I was moved into U-Haul before openings were available.

STEVEN B.
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Customer did not leave a comment.

Matthew K.
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The app was having issues uploading pictures, but I finally got it to work. Everything else was perfect!

Brian G.
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The customer service rep Scheduled me for 415 to 815 but I got after our service charge that I was not told about some not too happy about paying $24 in some change for being schedule after hours

Deborah B.
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Very friendly professional very nice store space good people

Lois P. | Overall Experience |
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Sharon W.
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Brian C.
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Laura M.
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Alexis B.
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RICHARD C.
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Richard E.
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Very nice experience.would recommend to my friends and neighbors

Deborah C.
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PHILIP G.
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Thom W.
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James D.
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Michael A.
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Karl C.
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Henderson N.
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Denise E.
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Perry B. | First Impressions |
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Bertha M. | First Impressions |
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They were very helpful and walk me through everything I needed to know and I hope I done everything okay I'll do better next time if not I thank you all so much

Denver B.
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Excellent location. Could be a little easier to get into from PAW. It seriously is a dangerous area to cross over traffic.

Larry D.
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Customer did not leave a comment.

Draven S. | First Impressions |
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This is my favorite Uhaul. The staff are so kind and professional.

Paula R.
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Draven S.
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This is my favorite Uhaul. The service is friendly, absolutely outstanding. They are very accommodating and honest there! The building is very well maintained. This is by far the best Uhaul in the city of Mansfeild.

MATHEW S.
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Fred K.
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Long wait to drop off trailer. Customer in front dropped trailer without checking in. Total of two customers in line to drop off equipment.

Kay B. | First Impressions |
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Mark R.
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Great service at a great price.

Thad G.
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David C.
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PHILIP G.
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Jonathan L.
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The only Issue I had was when I booked it over the phone, the confirmation email directed me to a different address somewhere else on Park Ave. So I sat around in a parking lot for awhile trying to reach someone on the customer service number. Fortunately, someone came out of the building, called someone directly, and then sent me to the 1140 Park Ave. address. Once I got here, it was a smooth experience.

Mark R.
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Robin C.
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Melanie G.
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Very nice and convenient location (I love that they reused an empty building that had been that way for a long time) and great employees.

Timothy S.
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Angel O. | First Impressions |
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Stephen S.
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Rachel R.
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Donald T.
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PHILIP G.
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denise c. | First Impressions |
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I am from PA and this team in Ontario Ohio WAS AMAZING

Kevin R.
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Justin R.
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Haley and Serena are the best!!! I am a frequent customer and they have always gone above and beyond expectations. Always friendly and kind!

Bryan T.
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Lashonna M.
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Mary L.
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Doing a great job, thank you

Bryan T.
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Charisma P.
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EDWARD V.
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UHaul changed my preferred pick-up location and didn't provide my requested vehicle size. The PU location worked out well as the facility was nice and the counter person was excellent.

Tyson L.
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Nice new store .. friendly staff and easy to return with signs

Matthew N.
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The young lady who helped me was very kind and friendly. Thank you!

Karen H.
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Very helpful staff

Eric S.
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JAMES R.
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Helped unhook trailer no waiting

Diane D.
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Jasmine S.
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Carolyn H.
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Craig D.
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Great customer service, you guys were great!

Megan A.
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Cyril C.
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Well i had 24 hour agreement on phone.. contract said 12 hours. Returned it 12 hour 5 min later.. was charge more. Contacted customer service.. they said they would make it a 24 hour rental.. still it did not go through.. my complaint number is 2781700.. i was told I would get back 28.71$$.. now I got email claiming im getting around 18$$.. i should have only paid fee for 24 hours. Plus insurance.. gave deposit of 60$$.. now I have 2 wait for check and take what you give me.. the amount should be 28.71... but after all the crap I feel as though you should refund me all 60$ back.. take the 8$ for insurance and send me 52$$.. regardless ive called 4 or 5 times and ill receive whatever your willing to let go of.. this has not been a good experience..

Robert H.
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Person attaching hitch wanted to attach trailer chain to cotter pin... bad idea.

Lloyd S.
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lloyd M.
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Michael L.
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I asked for a 15 ft was given and CHARGED for a larger truck. I drove under 30 miles yet was charged for 120 miles. I was to have truck 24 hours and had a total of 8 yet these criminals charged me for 24. They lie on paper work charge you more miles then you used. Stay away from this place! Find a different u haul place or a different company.

Tina P.
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the girls were all very nice . Uhauls web pages were acting up ( no surprise) my only complaint is with uhaul not these people. The truck was turned in a day early no compensation for that but you were quick to get your $6 for the extra miles. Not a good look uhaul.

CHERIE C.
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Chris S.
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Glenna J.
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Everything was great! Good customer service!

melissa W.
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We were very happy with the entire experience. The box held everything we wanted to move. I would definitely recommend this route! Thank you

Hayek A.
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None. Entire process was easy

ELIJAH S.
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Jo M.
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Serena was awesome!

Kenneth H.
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Great service . Haley was very efficient and personable. Thank you.

Kristen H.
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LESLIE D.
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Excellent overall experience.

COLIN D.
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Deborah P.
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Kevin P.
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I liked that they had carts available for us to unload our house belongings into the storage facility. Only issue was that when we reserved storage we were told we would have a 10x20 space and they only had 10x15, requiring us to need 2 storage units.

Theodore R.
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Sharon R.
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I wasn't able to do the mobile return. It couldn't find my location even though it was on.

CHRISTINA S. | First Impressions |
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just opened , so i do not have 24 hour access yet . But once I do. I think it will be great !

CHRISTINA S.
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Newly opened only a week , I was the second person to rent a storage unit. And the first one to move in . Just remodeled , so security is not set up for 24 hour access yet .

Dana S.
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I thought the self check in was a little confusing, some people might drop the keys into the lock box before they realized that they would need them. Otherwise l was very happy and will be renting again soon.

Hugh M.
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Very nice. Just great

RICHARD G.
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Richard D.
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MACKENZIE C.
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Ronald P.
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Nothing, Logan and Haley and the rest of team did an outstanding job!!!! Our move transition was very smooth because of Logan and his team, the truck was GREAT!!! NO ISSUES AT ALL!!!! Please THANK Logan and Haley and his team for a JOB WELL DONE!!!

Roxanne W.
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We loved the customer service - they pull the truck right to the door for you, and when returning, they meet you at the truck for a speedy and easy return. Our experience was seamless.

Nathan C.
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Taft T.
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Kristin S.
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Damon C.
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Melissa S.
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Carl C.
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Very nice location with helpful and friendly staff.

Meghan W.
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Willie C.
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Scott C.
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Brittany B.
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Very friendly and understanding. Will return to this location for all U-Haul services!

amanda F.
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Thank you for the great service and very polite employees.

Shailesh P.
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No Restroom for Customers. They gave me drop off location 11 mile away from my place where i was driving to U-haul. there is U0Haul location only 0.5 mile. But they says our system shaws that 11 mile away location only. How ridiculous ?

Rebecca C.
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Danielle A.
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Randy N.
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A wider entry for the 26' truck. Pulling in from the right was too tight to the curb.

barb P.
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Very professional

No reviews have been submitted for this location.

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