Customer did not leave a comment.RITA-LYNN R. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Mansfield
Mansfield, OH 44906
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nakia W. | Overall Experience
Customer did not leave a comment.Rayshawn W. | Overall Experience
Customer did not leave a comment.Kylie K. | Overall Experience
Customer did not leave a comment.Justin K.
All employees did a great job helping me, but even after the return had a huge rain storm the we're fast to keep water from coming into the facility and cl Kept everything in operation at the desk.Jody B.
I always choose this uhaul on park Ave great service I love them at this location it’s the u Haul on 1140 park Ave I will recommend everyone!!!!WILLIAM M. | First Impressions
A few details regarding unloading were not told to us initially. The cleaning person told us once we pulled up to unload that we could have used the garage which was not a big deal, it was a nice day and how to swipe the card or code and where after hours.kim z. | First Impressions
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.LORI S.
the app SUCKS, would not work. had to do everything on the website, and it was slow and kept crashing.Kyle B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.ROBERT M. | First Impressions
I had trouble with the ride/share check-in app on my phone. It took me 15 - 20 minutes and a phone call to check-in after hours.WESLEY C.
Customer did not leave a comment.Irene L. | First Impressions
Customer did not leave a comment.TIffany F.
Customer did not leave a comment.Aveona H. | Overall Experience
Customer did not leave a comment.Edward M.
Everything was absolutely perfect and I would recommend this location to everybody. The store was really clean, the employees were super knowledgeable and kind. The service was quick and efficient and I will definitely be back!! Go Mansfield U-Haul location, you rock 😁😁😁Ryan M.
The boxes are SO overpriced. The truck rented sounded like it was on its last leg. The steering column was squeaky, the axial's sounded rough. The wheels were rusted, and the breaks probably needed fluid. The lock with the chain is an absolute joke. As a person with intermittent physical disability, the side mirrors need to be able to be adjusted with a button not manually moving the mirrors. In addition fisheye mirrors need to be added to the top of the side rear view mirrors just as the bottom. The gas tank cap is really hard to grip and remove. The employees are substantially underpaid.Lester S.
Customer did not leave a comment.Nakyra P. | First Impressions
Customer did not leave a comment.Stan C.
Customer did not leave a comment.Leann R.
Best place in the area but truck was in rough shape miles and gas meter were slightly off. Asked sales associate to come look at truck before I left so I wasn't blamed for damagesLucas G.
Moving help was unreliable. Took days to confirm, an then cancelled the morning of our move. This company should not be recommended through uhaul. They ruined an otherwise great experience with our truck rental.BRIAN M.
TerrificRoxie G. | First Impressions
Customer did not leave a comment.Shelly G.
The truck needs new tires The drive tires were almost bald . it should have never been re ted in the winter time in ohio.robert H.
Customer did not leave a comment.DALE C.
Customer did not leave a comment.Angela K. | First Impressions
Customer did not leave a comment.Trent H.
Customer did not leave a comment.Bob K.
Customer did not leave a comment.April C.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.denis M.
Customer did not leave a comment.stacy S.
Customer did not leave a comment.Aveona H. | First Impressions
Customer did not leave a comment.JEFFREY A S. | Overall Experience
Really could use marker lights on the front or side of the fenders to make it easier to see at night when pulling the tow dolly'sTina H.
Customer service is excellentKimberly S.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.tawanya J.
Customer did not leave a comment.YAN L. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Can't think of anything I'd change. I've rented twice in the past month and everyone was very nice and helpful.Roberta H.
Truck was perfect. Pick up and drop off were simple and seamlessAndrew V.
Friendly people and fast serviceMargaret C.
The truck had a bad cigarette smoke smell. And the truck had a belt squeal.Sabrina B.
Customer did not leave a comment.michael P.
Customer did not leave a comment.Cynthia G.
Customer did not leave a comment.Joseph Y.
Customer did not leave a comment.Jean T.
Customer did not leave a comment.TROY D.
will be back - excellent facility and friendly / helpful staffSEAN H. | Overall Experience
Grease the racheting strap mechanisms to make them functional and prevent rust. Spray cans on white lithium grease is cheap and only takes seconds to do. Will greatly prolong life.Ned F.
Customer service could be better.Teresa F.
Customer did not leave a comment.Troy J. | Overall Experience
The staff are friendly and professionalAmeen S.
Storage unit was easily accessible. I love the climate control. If I ever need another storage unit, I will return. I will also recommend U-Haul to any of my friends and family.irene c. | Overall Experience
Customer did not leave a comment.David G.
Customer did not leave a comment.Andrew M. | Overall Experience
Customer did not leave a comment.kevin H.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Bill K.
The workers are unprofessional very rude an does not completely explain what all ur going to b charged with when you return itJerry H.
Customer did not leave a comment.DALE C.
Very friendly and professional. I was served immediately and quickly. they had what I needed and it was clean and ready to go. I will return to this store should I need anything else and would definately recommend it to friends.Robert M.
My only complaint was the post in the middle of the unit I had. Made it very inconvenient to move stuff around unit #1066.Jody O. | Overall Experience
The staff were very friendly and helpful and explained everything to us your company in my opinion is very best rental trucks to use thanksDavid T.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Landa P.
Customer did not leave a comment.John G.
Your employee was excellent, property very clean and organized, paperwork was easy Excellent overall serviceWilliam K.
Customer did not leave a comment.Taishi V.
Customer did not leave a comment.Catalyst L. | First Impressions
Customer did not leave a comment.Debra C. | Overall Experience
Customer did not leave a comment.Kristina H. | First Impressions
Less than 1/8 of a quarter of a tank was left in the van we rented and we had to was some ofbour time putting it into tank or run out. This was'nt at all what i expected, from uhaulWanda L.
Make the counter more visible from the entrance.Joseph W.
The staff was very friendly . I was informed by the staff thoroughly concerning my storage. It actually was good to see a staff that knew their job, very friendly, and willing to help in any way they could. My experience with the staff was excellent. You could see that they enjoyed what they were doing! Storage areas were very clean. Easy access and convenience for everything I needed.terri f. | First Impressions
Truck did not run well. In tow haul mode when you let off the gas. It acted like a jake brake and thru you forward. Did not shift properly.STANLEY H.
Customer did not leave a comment.Stephen Y.
All employees were friendly and outgoingJacob K.
Customer did not leave a comment.David A.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Brittnee L. | First Impressions
The check in girl on Saturday 1/21 was very kind and very knowledgeable!BRENDA S.
Nothing. The staff were excellent, and the service was all around good!theodore D.
Everything went good, problem at pick up was resolved on the spot. Overall a good experience.Jason W.
Customer did not leave a comment.Elizabeth M. | Online Move In
My time was limited due to working in Columbus but staying in Mansfield so I appreciate how quick, efficient and nice the staff was at this location.NANCY W. | Overall Experience
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.Robert R.
Little casual about instructions for hookup of trailer. They assumed I knew what I was doing which is pretty much correct but still had to secure a car on the trailer at another location and a lot of people would be confused.Stephen L.
Customer did not leave a comment.KELSEY S. | Overall Experience
Haley was a pleasure to work with , mansfield locationmichael S.
Very good customer serviceStephen R.
Customer did not leave a comment.Janndelle D. | Overall Experience
Customer did not leave a comment.ROY K.
Customer did not leave a comment.Chantil E. | Overall Experience
Customer did not leave a comment.Michaela T.
The outside of the van was filthy with dirt and road salt. The windows could not be seen out of and I had to ask staff to clean them before taking the vehicle. The van interior was fine and the vehicle ran perfectly.Arthur D.
I did not receive email with final billing.Michael S.
Customer service at this location was awesome. Girl checking in trucks was very helpful and pleasant worker. Friendly and helpfulJeffrey K.
Representatives are always customer friendly. Plenty of various size vehicles. U-Haul....my 'Go To" place for truck rentals! Thanks for being there.Howard J.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Tiffany B.
My card numbers were stolen after using the card reader at this location. When we were paying for our rental, the card was in the reader for an excessively long time. The workers just kept saying the computer was running slow. Next day,unauthorized purchases happened and this store was only place we went out of the ordinary.James J.
Customer did not leave a comment.steve w. | Overall Experience
Great service!Joseph Y.
Very helpfulJoseph Y.
Customer did not leave a comment.sierra W.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Reginald W.
Customer did not leave a comment.Cherry B.
The person who helped me was friendly and very knowledgeable, as well as helpful. I was impressed with her and the facility. I would definitely recommend this facility to others.Bambi C. | First Impressions
Thanks Haley for everything.Lionel J.
Super easy, facility is very clean, free use of loading carts makes hauling boxes to your inside storage unit a breeze.Deborah W. | Online Move In
Customer did not leave a comment.Kayla T. | Overall Experience
Superb serviceDwight M.
Great customer service, would recommendJarrod L.
good serviceJohn M.
Customer did not leave a comment.Lashan E.
Customer did not leave a comment.Dominique C.
Customer did not leave a comment.Barry C.
Customer did not leave a comment.James G.
Customer did not leave a comment.Charlie R.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Dawn S. | First Impressions
Your employees were very helpful and courteousRussell S.
Nothing! I've always had a positive experience at this locationEric F.
Customer did not leave a comment.John A.
Customer did not leave a comment.Diane A.
Customer did not leave a comment.ANDY C. | First Impressions
Very rude we were baracaded into the facility by police for falling asleep there 2 nights because we were exhausted moving a full house with just two people.They called the police on us because we were there at the facilities stupid weird hours.Apparently if you show up early in the morning and late in the evening bc we work 3rd shift then your using drugs and living at the storage place.We cannot help we had so much stuff and no help till the weekend.So I guess your not aloud to rest between moving your home or take a break or have your child with you.So if you want hassled and bothered by the police for moving homes then this is your place.Daron W. | Overall Experience
Was a pleasure renting a storage unit from them the best service I had from a storage unit place.natichia h. | Overall Experience
Very clean. Very friendly staff. I felt that my stuff was safe and secure.Denise E. | Overall Experience
This costs way too muchNikki R. | First Impressions
Customer did not leave a comment.Lynn M. | First Impressions
My bill was automatically withdrawn the same day i was leaving my unit. I tried to get a refund on the amount since I had paid for a full month, and wasn't even there a full day. I was rudely told no by location staff, and the support team. I have since filed a bank dispute on the charge, but this practice makes me very wary of Uhaul.Colton C. | Overall Experience
Customer did not leave a comment.Jeffrey L. | Overall Experience
Customer did not leave a comment.steve w. | First Impressions
Customer did not leave a comment.HASAN H. | Overall Experience
Customer did not leave a comment.Beverly W. | First Impressions
I have been to many storage units to make deliveries as part of my job, and I have to say that this was hands down the nicest facility I’ve ever seen. The facility was spotlessly clean, and nice amenities were provided, such as indoor loading/unloading bays and carts to move your items. I have 100% peace of mind that my items will be safe and secure at this facility. Five stars.Bryce C. | Online Move In
My experience with my storage to my final move has been excellent. The staff and facility were awesome. They made my move stress free. I would highly recommend them to anyone!!!Kim A. | Overall Experience
Customer did not leave a comment.Dane D. | Overall Experience
Customer did not leave a comment.Minkaileu S. | Overall Experience
This place was great. The staff was always great. Even when I got into a bind and lost my income, they helped.Jonathan B. | Overall Experience
Customer did not leave a comment.CHRIS S. | First Impressions
Customer did not leave a comment.Debra C. | First Impressions
We actually started our rental online and then went into the office to get an upgrade. We worked with Trevor and Angel mostly, although a third lady helped. Sorry, I forgot her name. Anyway. They were great in helping us. We haven’t moved in yet but that is next. ThanksMelanie A. | Online Move In
If I need storage again this is the place I’ll go.Michael L. | Overall Experience
Customer did not leave a comment.laura j. | Overall Experience
Customer did not leave a comment.carol p. | Overall Experience
Customer did not leave a comment.Peniamina F. | Overall Experience
Customer did not leave a comment.Morgan D. | Overall Experience
Customer did not leave a comment.Brian W. | First Impressions
Customer did not leave a comment.Jody M. | Overall Experience
Love the set up and lay out.Fayette B. | First Impressions
Leaving my precious family items in your facility i rested well , assured my stuff was safe and secure . Thank you for being there for me .carol m. | Overall Experience
The staff were very friendly!mercury s. | First Impressions
Customer did not leave a comment.Elizabeth F. | Overall Experience
Customer did not leave a comment.TYLER B. | First Impressions
Customer did not leave a comment.tim m. | Overall Experience
Customer did not leave a comment.Ralph O. | First Impressions
Storage space is to small for the priceCATHERINE P. | First Impressions
Customer did not leave a comment.Christian P. | First Impressions
Customer did not leave a comment.Canon L. | Overall Experience
She was simply an angel who helped me very easily.Joseph B. | First Impressions
I won't recommend because I payed my month rental on June 25th, then 5 days later I moved out of the unit and was told youdont give any refund. You are well known make plenty of money from over pricing your units. Then your don't refund, that is just wrong. I'm a senior citizen and could have use that money. God still loves you.Glennda V. | Overall Experience
Very clean, well lit and wonderful employees.RICHARD E. | Overall Experience
The bill was set up on automatic payments from day one. Or it should have been. I Received late notices for the next two consecutive billing cycles. Finally established automatic withdrawal. Then Yesterday when we arrived there was a red tag that said I was locked out for non payment. As it turns out we weren't locked out for non payment. The staff member said the unit was locked open. I guess we must not have closed it all the way before placing the lock on it. I do appreciate them locking the unit to protect my things but a phone call to alert me of the situation would have been appreciated. The staff was very nice and the units are clean and well climate controlled. If not for the hassle with getting automatic withdrawal set up I would have given 5 stars.michelle a. | Overall Experience
Management and front line staff were helpful throughout my experience. Uhaul at this location is the best. Thank You! JZrJulie R. | Overall Experience
Customer did not leave a comment.LAURA D. | Online Move In
You need to evaluate your staff and maybe fire a few. Like she was soooo rude and just looked like she hated life and was getting annoyed with me asking questions. She also didn’t explain that the alarms would go off in the storage units if I didn’t put in my code and scared me! Customer service is so important to me and u need to hire friendlier helpful people. I will not be recommending your storage unit bc of bad customer service.Heather S. | First Impressions
Customer did not leave a comment.Tanya K. | Overall Experience
Customer did not leave a comment.Henry K. | Overall Experience
Customer did not leave a comment.Whitney a. | First Impressions
I love the setup, climate control, and the security to keep my belongings safe.Ronda G. | First Impressions
Customer did not leave a comment.Jonathan B. | Overall Experience
Customer did not leave a comment.Riethie H. | Overall Experience
Customer did not leave a comment.Juliaki H. | Online Move In
Feel very secure on having personal belongings stored thereChristopher L. | Online Move In
Everything taken care of very quickly. Prices are very reasonable I would def recommend UHaul.Sarah E. | First Impressions
Customer did not leave a comment.Mercedes V. | Overall Experience
Customer did not leave a comment.RANDY C. | Overall Experience
Customer did not leave a comment.Patricia W. | Overall Experience
Customer did not leave a comment.AARON D. | First Impressions
The service I was provided with was above and beyond my expectations.BRUCE B. | Overall Experience
The only down side was : There was no pro-rate, and I could not get a refund for my early exit and I still had to pay for the whole month. DebDebra S. | Overall Experience
Customer did not leave a comment.April C. | Overall Experience