Customer Reviews for U-Haul Moving & Storage of Mansfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mansfield

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Jeanette L.
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Customer did not leave a comment.

GREGORY S.
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Bruce M. | Overall Experience |
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I started at the Cheyenne, WY facility and it provided an excellent experience. So when I arrived in Mansfield, Ohio I used Uhaul here. It could not have been a better experience. The staff was great to work with.

TIMOTHY S.
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Ratchet strap was broken right side not able to use and was in store to pay fees and was waiting on person talking on phone was uncomfortable waiting standing there

NACHELLI A.
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SHERRY S.
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SCOTT B.
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Sales person was very personable. Made the experience very easy.

SCOTT B.
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Very friendly staff

GREG H.
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Customer did not leave a comment.

Donald W. | Overall Experience |
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Stephen F.
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Nice and efficient staff.

ANNETTE S.
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The moving company I hired thru movinghelp.com thru UHaul, FHL Moving Faith, Hope, Love damaged so much wooden furniture from dropping it. They drug wooden furniture across the concrete. They dropped heavy boxes onto other boxes. Movers told me the company would take care of the damages. The company blamed everything on me and stated the conditions were unsafe causing the mover to go to the hospital. The mover fell on dry concrete when he dropped my furniture. Horrible company. They offered me $60. Two huge quality dresser and one armoire ruined.

JERALD B.
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PHILIP G.
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Akshit N.
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Truck had loads of scratches and dents, although most of them were marked, its best to double / triple check for any damages before you grab the truck. Overall, had a great experience, first time driving a truck (rented a 20 footer) and it was easy enough.

Gary W.
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Again Very nice people and very quick service. The drop off location was clearly marked and I was out in a hurry

Dianna B.
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tonya b. | First Impressions |
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Addison L.
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Kayla was so helpful with my first time using uhaul she made sure I was completely happy before I even left the building. This made the whole process a lot less stressful for me and helped bring my day up. Will deffinently be a customer for life due to her patience.

Elaine B.
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When I returned the truck in Mansfield, Oh, no one came out to inspect the truck. I was told to just hand the keys to the girl in the office and that I would receive a receipt by email. When I got home, I received a phone call from the girl that I had given the keys to. She said that I had put 520 extra miles on the truck than what I actually had. I disputed her charge and had her check the mileage, which I had noted before returning the truck. When she returned to the call, she said that I was correct and had not added an extra 520 miles, but that her computer had "glitched". The issue was resolved, but had I not written the mileage down at pick up and return, I would have been charged double. Not acceptable especially for someone who totally relies on UHAUL to be correct and doesn't double check.

Stephanie G.
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JEREMY I.
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Dustin L.
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Wesley M. | First Impressions |
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Staff was very friendly and helpful.

Becky M.
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Aaron P.
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I mean there was a lot of hidden fees, which I guess is to be expected, but the lady was very rude and overall uninterested in helping us

Heidi H.
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Worked perfect for our moving needs. Thank you so much. The only thing I'd suggest is offering a military discount. Thank you

Dean C.
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Beyond expectations, delighted the Cystomer with patience attentive behavior and care.

Montgomery L.
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james M.
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adam H.
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Josh E.
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The young lady in the store eat very helpful. The self pickup via App did not work and the truck was in the middle of a bunch of other trucks so it couldn't be picked up. The associate inside was helpful

Cassandra P.
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Improve customer service the lady that i returned the truck to was extremely rude and i dont thibk they should roll their eyes and huff n puff ablout giving a deposit back!

Dewayne L.
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I rented this truck to pick up 200 food boxes and was blessed that Logan (the store manager) and Hayley (the store worker) worked out a great deal for me...it had me crying. Thank God for U-Haul and people like Logan and Hayley....they are the best. U-Haul worked with me to serve a total of 600 food boxes to the community in Mansfield Ohio. God Bless You!!!!

Michael S.
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The people that work there are very nice and helpful. I would not hesitate to go back there again.

Johnnice N.
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Lindsey W. | Online Move In |
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The gentleman inside was very kind and helpful showing my partner and I where my unit was and how to access it. Love that it's indoors and temperature controlled. The 5x5 unit is the perfect size for what I need to store.

Nancy T.
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We did not use dolly or pads, did not even touch them to brake the seal yet we were charged for them. The people at the location need to do a better check in procedure. I called and response was a new girl was working and probably didn't check, I have to wait 7 days for them to reimburse my account, all they had to do was remove it off my credit card immediately. Paying is upfront but when you owe back it takes 7 days.....not so good! Hope I don't have to do this again. Thank goodness I look at my receipts!

John H.
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James S.
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Milton B.
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Joyce M.
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The no contact option worked well. Customers just need to be prepared to follow a lot of steps at pick up and return, such as taking photos of drivers license and the truck. Otherwise, it went very smoothly.

Jennifer P.
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Richard E.
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Our experience and rental from the Mansfield facility was excellent, customer service was excellent could not have asked for anything more.

geoffrey M.
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Taya H.
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Bruce M. | First Impressions |
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The staff at the Cheyenne and Mansfield, Ohio were both excellent to work with.

jIMMY G.
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I received top friendly service when returning the trailer. Thank you Logan.

GINA H.
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Associates were wonderful. I will be moving once more , next year. I will be using Uhaul. I cannot say enough about your wonderful associates.

Ralph F.
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James G.
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Excellent location & excellent service!

DAVID J.
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kent b. | Overall Experience |
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I was paying almost $120/month for a 10x10 unit. I could have been paying $75-85 for 10x20s from other facilities in the area. The competitors were all rented out and I was moved into U-Haul before openings were available.

STEVEN B.
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Matthew K.
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The app was having issues uploading pictures, but I finally got it to work. Everything else was perfect!

Brian G.
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The customer service rep Scheduled me for 415 to 815 but I got after our service charge that I was not told about some not too happy about paying $24 in some change for being schedule after hours

Deborah B.
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Very friendly professional very nice store space good people

Lois P. | Overall Experience |
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Sharon W.
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Brian C.
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Laura M.
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Alexis B.
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RICHARD C.
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Richard E.
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Very nice experience.would recommend to my friends and neighbors

Deborah C.
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PHILIP G.
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Thom W.
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James D.
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Michael A.
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Karl C.
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Henderson N.
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Denise E.
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Perry B. | First Impressions |
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Bertha M. | First Impressions |
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They were very helpful and walk me through everything I needed to know and I hope I done everything okay I'll do better next time if not I thank you all so much

Denver B.
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Excellent location. Could be a little easier to get into from PAW. It seriously is a dangerous area to cross over traffic.

Larry D.
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Customer did not leave a comment.

Draven S. | First Impressions |
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This is my favorite Uhaul. The staff are so kind and professional.

Paula R.
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Draven S.
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This is my favorite Uhaul. The service is friendly, absolutely outstanding. They are very accommodating and honest there! The building is very well maintained. This is by far the best Uhaul in the city of Mansfeild.

MATHEW S.
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Customer did not leave a comment.

Fred K.
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Long wait to drop off trailer. Customer in front dropped trailer without checking in. Total of two customers in line to drop off equipment.

Kay B. | First Impressions |
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Mark R.
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Great service at a great price.

Thad G.
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David C.
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PHILIP G.
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Jonathan L.
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The only Issue I had was when I booked it over the phone, the confirmation email directed me to a different address somewhere else on Park Ave. So I sat around in a parking lot for awhile trying to reach someone on the customer service number. Fortunately, someone came out of the building, called someone directly, and then sent me to the 1140 Park Ave. address. Once I got here, it was a smooth experience.

Mark R.
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Robin C.
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Melanie G.
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Very nice and convenient location (I love that they reused an empty building that had been that way for a long time) and great employees.

Timothy S.
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Angel O. | First Impressions |
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Stephen S.
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Rachel R.
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Donald T.
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PHILIP G.
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denise c. | First Impressions |
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I am from PA and this team in Ontario Ohio WAS AMAZING

Kevin R.
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Justin R.
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Haley and Serena are the best!!! I am a frequent customer and they have always gone above and beyond expectations. Always friendly and kind!

Bryan T.
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Lashonna M.
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Mary L.
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Doing a great job, thank you

Bryan T.
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Charisma P.
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EDWARD V.
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UHaul changed my preferred pick-up location and didn't provide my requested vehicle size. The PU location worked out well as the facility was nice and the counter person was excellent.

Tyson L.
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Nice new store .. friendly staff and easy to return with signs

Matthew N.
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The young lady who helped me was very kind and friendly. Thank you!

Karen H.
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Very helpful staff

Eric S.
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Customer did not leave a comment.

JAMES R.
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Helped unhook trailer no waiting

Diane D.
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Jasmine S.
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Carolyn H.
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Craig D.
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Great customer service, you guys were great!

CHRISTINA S. | First Impressions |
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just opened , so i do not have 24 hour access yet . But once I do. I think it will be great !

No reviews have been submitted for this location.

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