Customer Reviews for U-Haul Moving & Storage of Mansfield

568 reviews

1140 Park Ave W   Mansfield, OH 44906

(419) 989-6209

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(419) 989-6209

1140 Park Ave W
Mansfield, OH 44906

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEEDEE M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Everything was easy and perfect. Thank you!

Abby V. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Elexcia F.  |  First Impressions 
Rating:
5.0

Back door of trailer was very hard to open and kept getting stuck. Reported to location/not their fault I'm sure. Guy at the counter was very friendly and helpful (11/27/21)

JENNA W. 
Rating:
5.0

Trevor took care of my needs in a timely fashion.

paul m.  |  First Impressions 
Rating:
5.0

All of our interaction with personnel at this location was topnotch. April was especially helpful by sending links to several videos that were very informative. Thanks for making our move much easier!

Lola C. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Christdon M.  |  Overall Experience 
Rating:
5.0

It cost $20 extra if you don't check the truck in online. We tried repeatedly to do this when returning the truck but it wouldn't accept the phone number on our contract so your guy's website not working right cost us $20, not too happy about that. With that said, the truck, a 20' super only had 37K on it and was awesome. The staff was great and the location is the best U-Haul location I've ever seen.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jimmie N. 
Rating:
5.0

Great people set everything up! Quick and easy

Alicia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
5.0

Associate was super!

KAREN B. 
Rating:
5.0

love that its inside

Suzianne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
1.0

Customer did not leave a comment.

DEVIN B. 
Rating:
4.0

Nothing Everything went smoothly

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

marlin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDERIC F. 
Rating:
5.0

Great service!!

AMY M. 
Rating:
4.0

Customer did not leave a comment.

JIMMY H. 
Rating:
5.0

Customer did not leave a comment.

JOANNE G. 
Rating:
1.0

Customer did not leave a comment.

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Haley was fantastic! She took her time and really helped us out!

Michelle M. 
Rating:
5.0

Kayla was great, professional and competent !

MYCHAEL P. 
Rating:
5.0

Staff was awesome

Sharon S. 
Rating:
4.0

Customer did not leave a comment.

ALISSA C. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

I can truly say that the staff made my move in experience very smoothl, was very helpful and courteous and I would definitely would recommend this facility to anyone.

Beverly W.  |  Overall Experience 
Rating:
3.0

for one thing we took the truck back and the lady that was working didn't even come outside to check it for the gas or anything he rented it for 125 MIso he was due money back because he didn't go that far so will do he only went about 90 miles

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN C. 
Rating:
5.0

Customer did not leave a comment.

ANNE R. 
Rating:
5.0

Excellent facility and customer service. A special thank you to Haley who was professional and understanding and was able to walk us through the whole process and helped us get the proper trailer for our needs. She even went as far as picking up a trailer for us a day early so that we would be able to have it when we needed it.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Gary H.  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with you. Excellent customer service, kind and friendly staff.

DAMIEN M. 
Rating:
5.0

Property driveway two small for big vehicles, hazardous to make left turn into the location, no parking for early overnight return

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Bryson P. 
Rating:
5.0

That Should give you storage units up front first

Toron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

The drop off of our truck was an excellent and quick experience, other than being charged extra mileage because the pickup location marked the mileage wrong it was the best uhaul experience as to date I've ever had and I use regularly,

Kristina M. 
Rating:
5.0

I had a great experience with this facility. Staff was very professional and very helpful. If you ever in the need of a storage facility, you should start here. Clean, safe, secure.

Carlos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

kinda expensive .99 a mile?

CAMERON S. 
Rating:
5.0

Best price in town!

Nicole T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

cecil w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDITH M. 
Rating:
5.0

Very friendly and courteous staff.

Kristin B. 
Rating:
4.0

Customer did not leave a comment.

Gina T.  |  Overall Experience 
Rating:
5.0

Excellent service.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

karla l.  |  First Impressions 
Rating:
5.0

I can't think of any emprovments, the service was excellent.

RICHARD JOHN K. 
Rating:
4.0

The self check out was awful and very hard to navigate.Many of the steps needed were repeatadily ask during the sign out. The fuel gauge wouldnt move [key was in the right position] and gauge should have been moving when putting gas in.Then all of a suden it started working and I found that I put probably 25.00 of fuel in that I didnt need to.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

I was there on several occasions: to rent a storage unit, rent a truck to move, changed the truck to a trailer, and to go in to get mattress bags and other moving supplies.. Every person I encountered was efficient and helpful! I also got a suggestion to get the cheaper king-sized mattress bags to slide our couches into. This was a brilliant idea! The couch stays clean--no fingerprints or smudges. I bought the thicker bags for the mattresses. I also took it a step further and put one on my curio (with a little padding), bench seat, entertainment center and padded chairs. Thank you!

LAURIE C. 
Rating:
5.0

The only issue is the storage had a line of poison right in the entrance when we were trying to pack our unit up and it was slippery and extremely awful smelling.

Brittany K.  |  First Impressions 
Rating:
5.0

Nothing comes to mind that could be done better.

CARL E. 
Rating:
4.0

Customer did not leave a comment.

Independent L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna m.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cathleen C. 
Rating:
5.0

You can put the young woman at the service counter in charge of customer service everywhere. Wonderfully knowledgeable, friendly, and efficient.

BOYD A. 
Rating:
4.0

Picking up the U box and loading it and taking it back to Mansfield Ohio went very smoothly. The transportation to California somehow was delayed and as such the arrival to Visalia California was late. In trying to find out where the box was, there was a lot of confusion and misinformation regarding its location. In talking with various U-Haul representatives, it seemed as if nobody knew anything about it. Nor did anybody want to take responsibility for it. In the end the U-box arrived late, was brought to the house where are my daughter took another day off off work to unload it, and then it sat in the driveway at her home for three days until U-Haul decided to pick it up. So the answer to the question is basically that the beginning was fine, but once it headed to California, our experience with U-haul was much less than satisfactory.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

HEATHER A. 
Rating:
3.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Nothing the staff manager, Trevor and fellow worker was awesome. Best customer care I have received in awhile. Highly satisfied.

JONELL H. 
Rating:
5.0

Customer did not leave a comment.

JULIE R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTORIA R. 
Rating:
5.0

Customer did not leave a comment.

DUANE T. 
Rating:
5.0

Excellent personnel and services! No improvement needed at this review. Thanks for being there!

HOWARD J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
4.0

I called later in the evening, to ask in the return time the next day, as I had told the initial person I needed the rental for 24 hrs but paperwork notes an earlier time. The lady on the call was very rude (sighing at my question, getting very curt in her tone, even stating “oh my God” quite loudly when she decided to ire the the date). While it's appreciated that this was corrected…her communication was absolutely sub-par.

DAVID C. 
Rating:
5.0

All was good

Myles D. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Everything was great, and I appreciate the customer service!

CHASE E. 
Rating:
4.0

All went very well & we've used them in the past.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

MIKE B.  |  Online Move In 
Rating:
5.0

On truck maintenance I found the windshield had wavy glass and the AC was minimally working, I reported both to the intake person. The equipment was very clean! All of the team members I encountered were very professional.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

dale C. 
Rating:
5.0

Very helpful staff

Chad F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

The staff made it super easy and the truck was very clean.

Angela B. 
Rating:
3.0

The price was a little high but overall it did the job

JOHN M. 
Rating:
5.0

A very nice, and organized operation. The staff was very helpful. I also rented storage here, and was impressed on the layout of the units, places to unload, cleanliness, and security. I will definitely be back here if I need any further rental equipment.

CHELSSIE D. 
Rating:
5.0

Helped disconnect, friendly and extremely helpful.

WILLIAM F. 
Rating:
3.0

Customer did not leave a comment.

Angel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan D.  |  First Impressions 
Rating:
1.0

I arrived at the storage location in a loaded uhual coming all the way from North Carolina to find out that my reservations was actually only a waiting list. Extremely disappointed in the way uhual does business

LISA B. 
Rating:
5.0

Back of van was dirty and after I dropped off van I was charged extra $75 dollars and don't know why

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

SALLY L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

That we got excellent service at the Midwest, OKC WAS very attentive. The service in Ohio was also excellent

Kristen S. 
Rating:
1.0

DIE

JEFFREY T. 
Rating:
4.0

Customer did not leave a comment.

Madison C. 
Rating:
5.0

Could not have been easier

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Service was excellent.

JON MICHAEL S. 
Rating:
5.0

Thanks Trevor, you were awesome

QUAINA T. 
Rating:
5.0

Excellent Customer service, very experienced team , pleasure doing business with them.

DAMIEN M. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly V.  |  First Impressions 
Rating:
5.0

I can not think of anything to recommend.

Carl E. 
Rating:
4.0

Customer did not leave a comment.

DARREN J. 
Rating:
4.0

The customer service was excellent. The truck was not in great shape. It was adequate and did the job. The tire pressure was low but they took care of that before we left the pickup location. The gas was only at 1/4 of a tank. I think it is convenient and expected, to at least fill it up prior to renting the truck! It smelled like cigarette smoke. The pine tree hanging from the mirror was supposed to mask the odor but it was horrendous while driving 4 hours. The suspension in the truck was non-existent and it needed an alignment badly. The seats in the cab felt oily. I realize this is a work truck but I've never rented a truck in such poor condition. As expensive as it is to rent and as particular the staff is about gas gauge and cleanliness upon return, you would think they would extend the same courtesy when first renting a vehicle; not just when it is returned. The location of pickup was nice and the girl was friendly and helpful.

Traci AND chip W. 
Rating:
4.0

Customer did not leave a comment.

Jody M. 
Rating:
5.0

Very accommodating! Very helpful and understanding. Great experience.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Domingo P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

The after hours return process failed. My location services apparently did not register and when I couldn't locate the tiny barcode on the building I hit cancel on the scan prompt. I was then prompted to drop my keys and finish the return. After I dropped the keys the site then told me there was a problem. Too late — keys were in the box. Called 1800 uhaul and was on the phone for 53 mins. Meanwhile I finally found the barcode, worked thru the return and never actually has a cust service rep pick up the phone sooo frustrating

ANDREW V. 
Rating:
5.0

The staff made everything easy and the price was great, I have no reason not to recommend uhaul trailer rentals

JACOB Y. 
Rating:
5.0

Don't see how they could improve their friendly efficient service.

Carl E. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Ernest Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Great service!

JULIE R. 
Rating:
4.0

Customer did not leave a comment.

Susie M.  |  First Impressions 
Rating:
5.0

Friendly, knowledgeable and professional staff.

RICHARD E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbra b.  |  First Impressions 
Rating:
3.0

the employee was supposed to set my account up for 25 hrs access i ended up sitting in parking lot for couple hours with 900 miles to travel the next day cause he didn't and I had to wait till the next morning

BILLY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie G.  |  First Impressions 
Rating:
5.0

Haley was efficient and she saved me money with options. She is fast and friendly!!

Alicia G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lashunda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BETH D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODRICK C.  |  First Impressions 
Rating:
5.0

The only complaint was vague explanation of how to use storage entrance after hours. Not only did I have to figure it out but as I was unloading I had to explain to 6 other people coming in and out.

Phyllis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary B.  |  First Impressions 
Rating:
4.0

Very nice helpful staff

Lynn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul m.  |  First Impressions 
Rating:
3.0

The storage unit we were given had a giant pole in the middle of it. My husband asked for a new one and the woman at the counter was rude to him about it.

rachel s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya D.  |  First Impressions 
Rating:
5.0

Would love if the online system allowed you to select your unit at time of rental and the website in general could stand to be more user friendly.

Carrie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam h.  |  First Impressions 
Rating:
4.0

Very good

CHERYL O.  |  First Impressions 
Rating:
5.0

The staff was very very nice and helpful. Everything went well with moving in and getting organized there

Liz H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya b.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Wesley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel O.  |  First Impressions 
Rating:
5.0

I am from PA and this team in Ontario Ohio WAS AMAZING

denise c.  |  First Impressions 
Rating:
5.0

just opened , so i do not have 24 hour access yet . But once I do. I think it will be great !

CHRISTINA S.  |  First Impressions 
No reviews have been submitted for this location.

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