Customer did not leave a comment.karla l. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Mansfield
Mansfield, OH 44906
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of any emprovments, the service was excellent.RICHARD JOHN K.
The self check out was awful and very hard to navigate.Many of the steps needed were repeatadily ask during the sign out. The fuel gauge wouldnt move [key was in the right position] and gauge should have been moving when putting gas in.Then all of a suden it started working and I found that I put probably 25.00 of fuel in that I didnt need to.RANDY S.
Customer did not leave a comment.BENJAMIN T.
I was there on several occasions: to rent a storage unit, rent a truck to move, changed the truck to a trailer, and to go in to get mattress bags and other moving supplies.. Every person I encountered was efficient and helpful! I also got a suggestion to get the cheaper king-sized mattress bags to slide our couches into. This was a brilliant idea! The couch stays clean--no fingerprints or smudges. I bought the thicker bags for the mattresses. I also took it a step further and put one on my curio (with a little padding), bench seat, entertainment center and padded chairs. Thank you!LAURIE C.
The only issue is the storage had a line of poison right in the entrance when we were trying to pack our unit up and it was slippery and extremely awful smelling.Brittany K. | First Impressions
Nothing comes to mind that could be done better.CARL E.
Customer did not leave a comment.Independent L. | First Impressions
Customer did not leave a comment.donna m. | First Impressions
Customer did not leave a comment.Cathleen C.
You can put the young woman at the service counter in charge of customer service everywhere. Wonderfully knowledgeable, friendly, and efficient.BOYD A.
Picking up the U box and loading it and taking it back to Mansfield Ohio went very smoothly. The transportation to California somehow was delayed and as such the arrival to Visalia California was late. In trying to find out where the box was, there was a lot of confusion and misinformation regarding its location. In talking with various U-Haul representatives, it seemed as if nobody knew anything about it. Nor did anybody want to take responsibility for it. In the end the U-box arrived late, was brought to the house where are my daughter took another day off off work to unload it, and then it sat in the driveway at her home for three days until U-Haul decided to pick it up. So the answer to the question is basically that the beginning was fine, but once it headed to California, our experience with U-haul was much less than satisfactory.Janice W.
Customer did not leave a comment.HEATHER A.
Customer did not leave a comment.Patrick C.
Nothing the staff manager, Trevor and fellow worker was awesome. Best customer care I have received in awhile. Highly satisfied.JONELL H.
Customer did not leave a comment.JULIE R.
Customer did not leave a comment.Joseph C. | Overall Experience
Customer did not leave a comment.VICTORIA R.
Customer did not leave a comment.DUANE T.
Excellent personnel and services! No improvement needed at this review. Thanks for being there!HOWARD J.
Customer did not leave a comment.CHARLES V.
I called later in the evening, to ask in the return time the next day, as I had told the initial person I needed the rental for 24 hrs but paperwork notes an earlier time. The lady on the call was very rude (sighing at my question, getting very curt in her tone, even stating â€œoh my Godâ€ quite loudly when she decided to ire the the date). While it's appreciated that this was correctedâ€¦her communication was absolutely sub-par.DAVID C.
All was goodMyles D.
Customer did not leave a comment.Taylor W.
Everything was great, and I appreciate the customer service!CHASE E.
All went very well & we've used them in the past.WILLIAM T.
Customer did not leave a comment.MIKE B. | Online Move In
On truck maintenance I found the windshield had wavy glass and the AC was minimally working, I reported both to the intake person. The equipment was very clean! All of the team members I encountered were very professional.DAVID F.
Customer did not leave a comment.dale C.
Very helpful staffChad F. | First Impressions
Customer did not leave a comment.DAVID N.
The staff made it super easy and the truck was very clean.Angela B.
The price was a little high but overall it did the jobJOHN M.
A very nice, and organized operation. The staff was very helpful. I also rented storage here, and was impressed on the layout of the units, places to unload, cleanliness, and security. I will definitely be back here if I need any further rental equipment.CHELSSIE D.
Helped disconnect, friendly and extremely helpful.WILLIAM F.
Customer did not leave a comment.Angel O. | Overall Experience
Customer did not leave a comment.Megan D. | First Impressions
I arrived at the storage location in a loaded uhual coming all the way from North Carolina to find out that my reservations was actually only a waiting list. Extremely disappointed in the way uhual does businessLISA B.
Back of van was dirty and after I dropped off van I was charged extra $75 dollars and don't know whyMICHAEL D.
Customer did not leave a comment.SALLY L.
Customer did not leave a comment.KENNETH L.
That we got excellent service at the Midwest, OKC WAS very attentive. The service in Ohio was also excellentKristen S.
Customer did not leave a comment.Madison C.
Could not have been easierCHARLES M.
Customer did not leave a comment.MICHAEL R.
Service was excellent.JON MICHAEL S.
Thanks Trevor, you were awesomeQUAINA T.
Excellent Customer service, very experienced team , pleasure doing business with them.DAMIEN M.
Customer did not leave a comment.RYAN C.
Customer did not leave a comment.Kimberly V. | First Impressions
An awesome bunch of young up and comers. Great customer service and very nice facility.Philip O. | Overall Experience
I can not think of anything to recommend.Carl E.
Customer did not leave a comment.DARREN J.
The customer service was excellent. The truck was not in great shape. It was adequate and did the job. The tire pressure was low but they took care of that before we left the pickup location. The gas was only at 1/4 of a tank. I think it is convenient and expected, to at least fill it up prior to renting the truck! It smelled like cigarette smoke. The pine tree hanging from the mirror was supposed to mask the odor but it was horrendous while driving 4 hours. The suspension in the truck was non-existent and it needed an alignment badly. The seats in the cab felt oily. I realize this is a work truck but I've never rented a truck in such poor condition. As expensive as it is to rent and as particular the staff is about gas gauge and cleanliness upon return, you would think they would extend the same courtesy when first renting a vehicle; not just when it is returned. The location of pickup was nice and the girl was friendly and helpful.Traci AND chip W.
Customer did not leave a comment.Jody M.
I would recommend only to those who could afford the monthly charge. The charges are to much for the size of the units. Everything else was good.Jeanette L. | Overall Experience
Very accommodating! Very helpful and understanding. Great experience.Patrick R.
Customer did not leave a comment.Domingo P.
Customer did not leave a comment.MICHAEL R.
The after hours return process failed. My location services apparently did not register and when I couldn't locate the tiny barcode on the building I hit cancel on the scan prompt. I was then prompted to drop my keys and finish the return. After I dropped the keys the site then told me there was a problem. Too late â€” keys were in the box. Called 1800 uhaul and was on the phone for 53 mins. Meanwhile I finally found the barcode, worked thru the return and never actually has a cust service rep pick up the phone sooo frustratingANDREW V.
The staff made everything easy and the price was great, I have no reason not to recommend uhaul trailer rentalsJACOB Y.
Don't see how they could improve their friendly efficient service.Carl E.
Customer did not leave a comment.James H.
Customer did not leave a comment.Ernest Z.
Customer did not leave a comment.Joseph C. | First Impressions
Good location. Great serviceIndia F. | Overall Experience
Great service!JULIE R.
Friendly and helpfulJAMES R.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.DEIDRE B.
Customer did not leave a comment.Tymber K.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.Susie M. | First Impressions
Customer did not leave a comment.TIMOTHY G.
Customer did not leave a comment.NICHOLAS E.
Very friendly, helpful staff.LLALAN F.
Friendly, knowledgeable and professional staff.RICHARD E. | First Impressions
Customer did not leave a comment.John R.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.barbra b. | First Impressions
Great staff! Very helpful and friendly!NATHANIEL W.
Customer did not leave a comment.SHARON N.
the employee was supposed to set my account up for 25 hrs access i ended up sitting in parking lot for couple hours with 900 miles to travel the next day cause he didn't and I had to wait till the next morningBILLY H. | First Impressions
Customer did not leave a comment.Beverly W. | First Impressions
This was a great stroage unit and was what my son needed for his merchandise till he needed them. Thank youLarry H. | Overall Experience
Customer did not leave a comment.Alena C.
Very easy pick up and the sales rep was super friendly.ANNE F.
Customer did not leave a comment.AMY H.
Great experience all around. Trevor was great.DAVID H.
Customer did not leave a comment.WILLIAM J.
Customer did not leave a comment.Ginger W.
Very easy process and staff was informative and friendly.THOMAS P.
Customer did not leave a comment.Grant G.
Customer did not leave a comment.GRACE D.
Customer did not leave a comment.Charlie G. | First Impressions
Haley was efficient and she saved me money with options. She is fast and friendly!!Alicia G. | First Impressions
Very convenient various locations around town. Friendly, professionalPAUL M.
The lady who rented me the uhaul was very nice and did everything she could for me definitely great customer serviceANTHONY S.
Customer did not leave a comment.Lashunda J. | First Impressions
Wheel tie down did not work and fell off in transport.THOMAS M.
Make sure people know their reservation expires if they're an hour or more late picking up. Mine was inadvertently set to be a 7 am pickup. :pJoy R.
Customer did not leave a comment.SUSAN Z.
Customer did not leave a comment.Lori F.
Excellent management and customer service!JULIE R.
The staff goes above and beyond to explain things and make sure you understand everything to make your moving much easier to handle.JODY L.
This location went the extra mile for me after the first location i had reservations at moved the an jour away for pickup. Other uhaul locations should take lessons from them.PHILIP O.
Customer did not leave a comment.Philip O. | First Impressions
Customer did not leave a comment.Elric R. | Online Move In
Customer did not leave a comment.Bradley N.
Customer did not leave a comment.Michael B. | Online Move In
The digital experience is very impersonal. I did not like it. I would rather deal with a person. And the person that actually gave me the trailer really didn't know that much about it. I felt like an inconvenience and also did not like the return process. I had to download an app, create an acct, take pictures, answer questions. . . . All I wanted to do was leave a trailer and drive away. What should have taken 2 minutes, took more like 20 minutes. My time is valuable too. Going to keep my eyes open for a trailer to purchase and negate the need to rent. It is too much hassle to rent all the time. I will say the trailer performed well and helped me deliver a car safely. The features on the trailer were very ergonomical, easy to use, and some were even clever.ANDREW H.
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.BETH D. | First Impressions
Customer did not leave a comment.WILLIAM G.
Truck was very old, needed shocks, used 13.5 gallons of gas for 61 miles ?????? Truck was not full when I picked it up ?????WILLIAM B.
Despite other trailers being cleaned / pressure washed by personnel while we were present, the trailer we were eenting to haul furniture had what appeared to be asphalt shingle grit along both edges at the base of both walls. We had already waited 20 minutes for the customer in front of us to be served and didn't want to refuse the condition of the trailer based on that dirt/debris alone. Also, the trailer had a bulky brake system installed on the tongue, but no tongue jack which is an industry standard for trailer tongues of this weight. This is a hardship for those of us with a bad back, and one area Uhaul corporation NEEDS to improve! Also, we were offered a discount and directed to a drop-off facility in another city. We accepeted the discount and completed the return as directed -except neither my phone or my wifes were abe to complete the online return because the web application failed to work. Then we spent 2hrs trying to contact u-haul) including 20 minutes and another 58 minutes on hold) before we could speak to someone -only to find out they could not process the account and only place a note on the account. the Uhaul app/website we were forced to use is total garbage and needs an option to over-ride the location tracking crap and add user photos that can be completed even after the return was performed. It just simply stopped working at the geo-locate page and refused to let us continue! (even though we both turned ON our location services.) After all this -it's not the locations faultâ€¦ but I don't see a place to rate UHaul here as an entity.JEREMY S.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.RODRICK C. | First Impressions
Customer did not leave a comment.Justin M.
The only complaint was vague explanation of how to use storage entrance after hours. Not only did I have to figure it out but as I was unloading I had to explain to 6 other people coming in and out.Phyllis F. | First Impressions
Customer did not leave a comment.Gary B. | First Impressions
Customer did not leave a comment.ROBERT B.
Easy check in and check out. Both young men hooked up/unhooked the trailer for me, which I thought was very nice.Debra B.
Customer did not leave a comment.BRADLEY L.
Every one was very nice and knowledgeable! Always nice to have service like that!TRUDY I.
Customer did not leave a comment.Mohammad H. | First Impressions
Made us walk all the way across the parking lot to pick up our U-Haul van. Not a very friendly associate. When we brought the van back, we were ignored when we walked in. Her name was Haley LatoreALYSSA B.
Very nice helpful staffLynn P. | First Impressions
Customer did not leave a comment.STEVE W. | Overall Experience
Customer did not leave a comment.Velma B. | Overall Experience
Customer did not leave a comment.Elizabeth L. | Overall Experience
Customer did not leave a comment.paul m. | First Impressions
Customer did not leave a comment.Tiffany B. | Overall Experience
The storage unit we were given had a giant pole in the middle of it. My husband asked for a new one and the woman at the counter was rude to him about it.rachel s. | First Impressions
Customer did not leave a comment.Princess B. | First Impressions
Customer did not leave a comment.Latoya D. | First Impressions
Customer did not leave a comment.Ebony D. | Online Move In
Would love if the online system allowed you to select your unit at time of rental and the website in general could stand to be more user friendly.Carrie D. | First Impressions
Customer did not leave a comment.Gina T. | First Impressions
Haley is a superior and professional asset to your company. For many years I was an executive for a fortune 100 company. Rarely have I I had the privilege to work with someone as proficient as Haley. In fact if I still worked I would hire her and provide her with multiple management opportunities and a monetary compensation package. Thank you HALEY !!! I also want to thank Logan for his help.Philip G. | Overall Experience
Customer did not leave a comment.Jody L. | Online Move In
Customer did not leave a comment.adam h. | First Impressions
Everything was very neat and nice. Very friendly staff and the best experience I have had at a storage facility. The pull in garage to load and unload is very nice!BRANDY E. | Overall Experience
Very goodCHERYL O. | First Impressions
The staff was very very nice and helpful. Everything went well with moving in and getting organized thereLiz H. | First Impressions
Uhaul wasn’t ready when went to pick it up. Had to drive an extra 30 miles to pick up one. Picking up truck staff was friendly. When returning truck in 1140 Park Ave West, Mansfield Ohio the staff wasn’t friendly. We were not given any instructions on how to use the storage unit. Wasn’t told we had to buy a lock for the unit. Staff seemed more concerned about going home.Velma B. | First Impressions
Get there early they are busyDennis R. | First Impressions
Everything went smoothly. People at desk were friendly.Mary B. | Online Move In
Customer did not leave a comment.Roy Allen B. | First Impressions
Customer did not leave a comment.Pamela C. | First Impressions
Customer did not leave a comment.Tiffany B. | First Impressions
Great customer service!!!Betty R. | First Impressions
Customer did not leave a comment.jimmie m. | Overall Experience
Customer did not leave a comment.WILLIAM W. | Overall Experience
Customer did not leave a comment.kathy g. | First Impressions
Customer did not leave a comment.tim o. | Overall Experience
Customer did not leave a comment.Tiffany J. | Overall Experience
The lady was excellent in answering all our questions and helpful in helping us to decide what size and anything else we might need to haul our merchandise over to the storage container.Larry H. | First Impressions
The staff was extremely nice and helped me get my storage unit ready and always answered questions when I had them! Thank you for the opportunity to rent one of your units! BenitaBeanita O. | Overall Experience
Customer did not leave a comment.Vanessa H. | Overall Experience
Customer did not leave a comment.Jessica T. | Overall Experience
I started at the Cheyenne, WY facility and it provided an excellent experience. So when I arrived in Mansfield, Ohio I used Uhaul here. It could not have been a better experience. The staff was great to work with.Bruce M. | Overall Experience
Customer did not leave a comment.Donald W. | Overall Experience
Customer did not leave a comment.tonya b. | First Impressions
Staff was very friendly and helpful.Wesley M. | First Impressions
The gentleman inside was very kind and helpful showing my partner and I where my unit was and how to access it. Love that it's indoors and temperature controlled. The 5x5 unit is the perfect size for what I need to store.Lindsey W. | Online Move In
The staff at the Cheyenne and Mansfield, Ohio were both excellent to work with.Bruce M. | First Impressions
This is my favorite Uhaul. The staff are so kind and professional.Draven S. | First Impressions
Customer did not leave a comment.Kay B. | First Impressions
Customer did not leave a comment.Angel O. | First Impressions
I am from PA and this team in Ontario Ohio WAS AMAZINGdenise c. | First Impressions
just opened , so i do not have 24 hour access yet . But once I do. I think it will be great !CHRISTINA S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!